BlueSky:AnOpportunitytoReinventStudent

AdvisingatCarolina

Curriculum2019TaskForceonAdvising,Assessmentand

AmendmentsMay2017

Provideundergraduatestudentswiththeadviceandsupportservicesthattheyneedtobesuccessfulintheiracademicendeavorsandpostgraduatepursuits.

Advisingwillbe:• Coordinated• Consistent• Convenient• Easilyaccessed• Efficient• Assessedforeffectivenessandcontinuousimprovement

Goals

• Restructurestudentadvisingandsupport aroundthemissionofstudentsuccess.Provideacomprehensiveapproachtoacademicadvising,careerdevelopment,andlearningsupportservices;

• Supportandincentivizefacultyengagement inthemissionofstudentsuccess;and

• Improve facilitiesandtechnologyinfrastructure tosupportstudentsuccess,especiallyintermsofcourseplanninganddegreeaudit.

ProposedInitiatives

• Fall2015– UNC’sProvost,ViceChancellorforStudentAffairs,ViceProvostforEnrollmentandUndergraduateAdmissions,andSeniorAssociateDeanforUndergraduateEducationestablishthe BlueSkyCommittee andchallengethegrouptoimagineanentirelynewapproachtostudentadvising,careerdevelopmentandacademicsupport.

• Summer2016- BlueSkyCommitteepresentsdatafindingsandrecommendations.

• Fall2016- ProvostcreatesanewchargetoconsidertheBlueSkyCommittee’srecommendations,scanthecurrentadvisingenvironmentatCarolina,benchmarkbestpracticesatpeerinstitutions*andcreateaplanforimplementation.

• Spring2017– PresentationtotheChancellor,aplantoreinventstudentadvisingatUNC

Timeline

*UCBerkeley,Duke,Michigan,NCSU,Tulane,UVA,WFU,WashU

Fall2015Charge&BlueSkyCommitteeMeetings

December2015StoryboardPresentation

Spring2016DataCollectionSurvey&FocusGroup

Summer2016DataAnalysis&Recommendations

BlueSkyCommittee2015-16

• Iwanttobeknown bysomeoneoncampuswhoremembersmynameandmyindividualstory

• Iwanttobelongtoacommunity• Iwantinformation tobeaccurateandeasilyaccessible• Iseekadvicefrommypeers andsocialmedia• Iwantaclearpathtograduation• Iwanteasyaccesstoadvisingonpostgraduate

opportunities

UNCStudentsAreTellingUs

“Thisisnotasurfacelevelproblem– itisadeeperrootedissue.Itisverysimpletocometothisuniversityandneverbeaperson– tojustbeanameandanumber– studentsneedtofeellikepeople,engageincommunity,beknownandsupported.”(UNCSenior)

KNOWN:Iwanttobeknown(adultsoncampuswhoknowmynameandstory).

COMMUNITY:Iwanttobelongtoacommunity.

UNCStudentsAreTellingUs

“HalfofadvisingistechsupportforConnectCarolina – fixthissoadvisorshavetimetotalktostudents.”(UNCSenior)

INFORMATION:Iwantinformationtobeaccurateandeasily

accessible.

UNCStudentsAreTellingUs

PEERS:Iseekadvicefrommypeersand

socialmedia.

“Thereis“advising”andthereisun-officialadvising– thebestinformationisunofficial–informationfrompeers.”(UNCstudent)

UNCStudentsAreTellingUs

Allstudentsarenotthesame.Non-whitearestudentsarelesslikelythanwhitestudentsto:

- besatisfiedwithguidanceforspecificlifeskills(e.g.financesandcareeradvice)

- haveapersonalconnectiontoUNC-ChapelHill

- feelapartofthecommunity

77% 67%

49%

35%

53%

41%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

100%

Non-White White Non-White White Non-White White

Career advice Feel a part of the

community

Personalconnection

to UNC

UNCStudentsAreTellingUs

“Theproblemisthatyouhavealotofprofessorsthatcarebuttheyhavetogooutoftheirwayanddonotgetanyincentiveforit– couldhurtthemselvesdoingthis– theydon’thavetimetobreathe.”(UNCSenior)

UNCStudentsAreTellingUs

Benchmarking

Fall2016/Spring2017weengagedpeerinstitutionstobenchmarkbestpractices:• UCBerkeley– public,19,000undergraduates• Duke– private,7000undergraduates• Michigan– public,17,500undergraduates• NCSU– public,25,000undergraduates• Tulane– private,7000undergraduates• UVA– public,16,500undergraduates• WakeForest– private,5000undergraduates• WashingtonUniversity– private,7000undergraduates

Trends&Observations

• Notnecessarilycentralizedbutstandardized approachtoadvising;expectationthatallstudentsreceivethesameinformationbutindifferentdeliverymodelsbasedontheirparticularneeds

• Accessibilityandconvenience,bothintermsofinformationtechnologyandwelcomingspace

• Focusonfaculty/studentinteractionandengagement• Relianceondepartmentfacultyformajoradvising• Professionaldevelopmentandloadbalancingforadvising

staffarekeyconcerns• Processalignmentneverends;nooneis“there”,constant

assessment,reviewandimprovement

UCBerkeley

• Caseapproach,studentsmatriculatetotheCollegeandareassignedtoadean-leveladvisorforfouryears;assignmentsarerandomandnot basedonintendedmajors

• Participantsin1st and2nd yearseminarslivetogetherintheresidencehallsandareassignedtothesamefacultyadvisor,whoalsoteachesthecourse

• Keytakeaways:o CalutilizesitsCourseLeafcatalogsystemtoprovide

studentswithcareerinformation&statsforeachmajoro Leveragesundergradpeeradvisors,incentivizedwith

mealplans

Duke

• Caseapproach,studentsmatriculatetotheCollegeandareassignedtoadean-leveladvisorforfouryears;assignmentsarebasedonresidencehalls

• 300+facultyvolunteertoadvisestudents(1/3ofalladvisors)

• Keytakeaways:o Dukehasatrulystudent-centered,hubapproach

toadvisingo Dukeseekstoalign advisingwithcurriculum

development

Michigan

• Caseapproach,studentsmatriculatetotheCollegeofLiterature,ScienceandArtsandareassignedtoadean-leveladvisorforfouryears

• LSAAdvisorassignmentsarebasedonseveraldesignationse.g.,Honors,ComprehensiveStudies(includesfirst-generation,pell-eligible,lowresourcedhighschool),andResidentialCollege

• Keytakeaways:o Highdemandfromstudentsforco-advising

appointmentswithacademicadvisorsandcareercounselors

NCSU

• Studentsmatriculatetooneoftenundergraduatecolleges,theyareassignedtoanadvisorintheirparticularcollege

• Advisingstructureandassignmentsvaryacrossthetencollegesbutthedelivery,expectationsandoutcomesarestandardizedbyacentralUndergraduateAdvisingOffice

• Keytakeaways:o Alladvisors(9ofthe10collegescurrentlyparticipate)

mustcompletetwo-dayAdvisorDevelopmentInstituteo Assessmentofstudentlearningoutcomesare

determinedandstandardizedbytheAdvisorDevelopmentInstitute

Tulane

• AllstudentsmatriculatetotheNewcombTulaneCollege;theCollegeprovidesadvising &careerservicestoallfiveschoolsatTulane

• HadtocompletelyrebuildafterHurricaneKatrinain2005,theyreinventedtheiradvisingandcareerservices

• TulaneistheonlypeerinstitutionIknowofwithacombinedOfficeofAdvisingandCareerServices

• Keytakeaways:o Effectiveuseoftechnology;CustomerRelationship

Managementapproach allows360degreeviewofstudentvis-à-visadvising

o HopesandDreamsstudentsurvey

UVA

• AllstudentsintheCollege(11,000)areassignedtoanAssociationDeanfortheirfouryearsatUVA

• Assignmentsarebasedonvariousassociations e.g.,Residencehalls,Studentathletes,EcholsScholars,Transferstudents

• Keytakeaways:o Althoughtheadvisor:student ratioisveryhigh (1:800),

theirstrategicuseoftechnologyhelpstremendously.UVAhasarobustinformationtechnologysystemthatallowsstudentstocompletemosttransactionaladvisingonline(e.g.,drop/add,pass/fail,declareamajor,etc.)

WakeForest

• AllstudentsmatriculatetotheCollegeandareassignedtoafacultyadvisorandanupper-classundergraduatepeeradvisorforthe1st and2nd years.Theyhaveafacultymajoradvisor,basedintheacademicdepartments,duringthe3rd and4th years.

• Keytakeaways:o Facultyengagementishigho OfficeofOfficeofCareerandProfessional

Development iswidelyknownasamodelapproachtocollegecareerservices

Post-GraduationReadinessRequirement?

WFUwouldliketoimplementaPost-GraduationReadinessRequirementforallstudents,sothatbythebeginningofjunioryear(Nov1?)theymusthave:• Approvedresume• ApprovedLinkedInprofile• ApprovedHandshake profile• Approvedmockinterview• Watchavideooneffectivenetworking• Approvedelevatorpitch

WashU

• Caseapproach,alladvisingisbasedintheCollegeofArtsandSciences

• StudentsmatriculatetotheCollegeandareassignedtoadean-leveladvisorforfouryears

• First-yearadvisingassignmentsarebasedonresidencehall• Studentswillgetamajoradvisorduringtheir2nd year• Verylowadvisorstudentratio1:150• Keytakeaways:

o Strongemphasisonmakingconnectionsandengagingwithstudents

o Extensiveongoingtrainingforalladvisors

UNCAdvisingbytheNumbers2015– 2016 2014– 2015 2013– 2014

NumberofStudentsintheCollegeofArts&Sciences 16,237 16,125 16,162

NumberofAdvisors(full-time) 35 35.5 30.5

DocumentedAdvisingContactswithStudents 72,075 69,021 66,374

StudenttoAdvisorRatio 464:1 454:1 530:1

StudentsClearedforGraduation 3,327 3,358 3,374

ApprovedDoubleMajorsforStudentsinProfessionalSchools 156 149 161

Approved10th SemestersApproved9th Semesters

4235

8203

6221

CourseDropsApprovedCourseDropsDeniedCourseDropsDeferred

210(37%)3512

287(53%)2535

296(51%)288

SemesterWithdrawalsApprovedSemesterWithdrawalsDenied

52(29%)130

49(35%)92

56(41%)79

GradeAppealsApprovedGradeAppealsDeniedGradeAppealsPending

095

3(25%)94

1(9%)105

WhatdoesadvisinglooklikeatCarolina?

CurrentAdvising

Environment

Brokensystemsandcomplicatedcurricularpoliciespreventadvisorsfromhavingtime

forholisticadvising

Fewfacultyincentivestospendtimeadvising

undergraduates

Facultyandstaffare“flyingblind”

withuncoordinatedstudentdataand

tracking

Not everyoneseesthemselvesasresponsiblefor

theundergraduate

studentexperience

• UNChasawidevarietyofadvisingandsupportprogramsforstudents.

• Thecurrentstructurelackscohesionandisorganizedaroundadministrativeconvenienceandhistoricreportinglines.

• Servicesarenotalwayscoordinatedaroundthegoalofhelpingstudentssucceed.

• Studentsaredissatisfiedwiththedisconnectbetweenacademicadvising,careerservicesandothersupportunits.

• Studentsaresucceedinginspiteofourstructureandprocesses.

• Somestudentsareslippingthroughthecracks.• Facultyandstaffarefrustratedintheireffortstohelp.

WhatdoesadvisinglooklikeatCarolina?

MeetKayla

Whatcould advisinglooklike?

Asanundergraduatestudent,Kaylaencountersstudent-centeredacademicandcareeradvisingbasedontheThrive@Carolinadefinitionofstudentsuccess:Webelievethatstudentssucceedwhenthey1. Takefulladvantageofthebreadthanddepthofour

curriculum2. Setacademicandpersonalgoals3. Takeresponsibilityfortheireducation,choices,and

decisions

Whatcould advisinglooklike?

UNCprovidesKaylawiththeadviceandsupportservicessheneedstobesuccessfulinheracademicendeavorsandpostgraduatepursuits.

TheadvisingservicesthatKaylahasaccesstoare:• Coordinated• Consistent• Convenient• Easilyaccessed• Efficient• Assessedforeffectivenessandcontinuousimprovement

Whatcould advisinglooklike?

Howdowegetthere?

• Restructurestudentadvisingandsupport aroundthemissionofstudentsuccess.Provideacomprehensiveapproachtoacademicadvising,careerdevelopment,andlearningsupportservices;

• Supportandincentivizefacultyengagement inthemissionofstudentsuccess;and

• Improve facilitiesandtechnologyinfrastructure tosupportstudentsuccess,especiallyintermsofcourseplanninganddegreeaudit.

ProposedBlueSkyInitiatives

• Createanintegratedapproachandlocation foracademicadvising,careerdevelopment,andlearningsupportservices

• Eachunitbringsuniqueexpertiseandservices• Sharedareasoffocusthatallowforconnection,

communicationandcollaboration• Strengthenedassessmenttomeasureeffectivenessand

studentoutcomes

RestructureStudentAdvising&Support

RestructureStudentAdvising&Support

Examples ofUniqueExpertiseinSupport

FunctionsSupportFunctions

SharedFocusonStudentOutcomesandDevelopment

TutoringStudyskills

Researchpreparationlearningsupport Intellectual curiosityand

explorationIdentitydevelopment

Self-awarenessSelf-efficacySelf-advocacyResilience

DecisionmakingMeaning making

Personalresponsibility

EducationalplanningCurriculumrequirementsCourseload balance

academicadvising

CareerreadinessProfessionalconnectionsIntereststoopportunities

careerdevelopment

• Restructuretomaximizeacademicexperiences,support,co-curricularexperiencesandpost-graduateopportunities

• CoordinatewithDivisionofStudentAffairsunits(e.g.,DeanofStudents,AccessibilityResourcesandService,Housing),CenterforFacultyExcellence,OfficeofUniversityRegistrar,OfficeofStudentScholarshipsandAid,StudyAbroad,andothersupportoffices

• LeverageconnectionstoExcellenceinActiontoexpandopportunitiesforout-of-classreflectionandgrowth

• Leadershipdevelopmentas“connectivetissue”

CoordinationandConnection

• AcademicAdvisinginHardinHubrepresentsasuccessfulmodelforcomprehensiveadvisingatCarolina

• ConvenientlylocatedonthefirstfloorofHardinResidenceonSouthCampusinseminarspacethatwasinitiallyintendedasclassrooms

• Supportsmostlyfirst- andsecond- yearstudents• Generalistapproachtoacademicadvising,notmajor-specific• Openlatewithextendeddrop-inhoursandexpandedservices• ProvidesAcademicAdvisingandCareerServices• Nostudentisturnedaway,evenifs/hehasnotmadeanappointment• 2014-15Hardinsaw2300studentsfor3300advisinginteractions,and

morethan90%ofthesestudentsreturnedtoHardinthefollowingyear• 2015-16Hardinsaw3200studentsfor5400advisinginteractions• Morethan30%ofthestudentswhovisitHardinarefirst-generation

and/orfromunderrepresentedpopulations

PilotSuccess:HardinHub

• Incentivizefacultyengagementinthedailylivesofstudents

• Linkfacultyengagementinstudentsuccesstorewardsandrecognition

• Provideconsistenttrainingandsupportformajoradvisorsandfacultymentors

• Expandandpromoteopportunitiesforfacultytosupportandencouragestudentsoutsideoftheclassroom(e.g.,studentsuccessgrants,courserelease)

FacultyEngagement

• Simplifygeneraleducationandmajorrequirementstoimprovethestudentexperience

• Alwaysmakecurriculardecisionswithadvisingandstudentsupportinmind

• Provideconsistentandcontinualfacultyadvisortraining• “Closetheloop,”increaseinteractionbetweenadvising

andthemajors(especiallycomplicateddegreessuchasSTEM,PWAD)toensurethatinformationandadvisingareconsistent

• Donotprovidecontradicting/conflictinginformationtostudents

FacultyEngagement

Weneed:• Technologythatreliablyandefficientlytracks

students’progresstowarddegreecompletion• Sharedstudentinformationportalbetweensupport

offices• Earlywarningsystemforstudentswhomaybe

havingacademicdifficulty• Convenientone-stoplocationsthatfeelwelcoming

andinviting

ImprovingTechnology&Facilities

• ReviseproposalpertheChancellor’sstrategicplanningeffortsandModernizingStudentSupportWorkingGroup

• Createdetailedplanforphasedimplementation

NextSteps