Additional Duties of Sandra K. Williams – Administrative Support

SkillsCustomer Service Purchasing Troubleshoot Software

Data Entry Bank Reconciliation Troubleshoot Hardware

Helpdesk Support Report Generation Create Desk Manuals

Document Preparation Bank Deposits Calendar Management

Communication Credit Card Payments Room Space Management

10-Key 10,000 KSPH Document Preparation Order/Maintain Supplies

DHA – Provide an extremely high-volume of detailed thorough and accurate information to visitors and guests relating to how to navigate and access/process confidential information during their affiliation with the housing authority.

E&Y – Reviewed and sorted paper-based and electronic mail and addressed critical data with executive for action.

Transcribed notes via audio media and transcription machine when Partner returned for conferences and meetings.

ConfidentialityDHA – Access to client files including benefits information, criminal background reports, reported income, and other personal information while adhering to HUD’s confidentiality guidelines.

Williams Insulation – Transformed paper-based call-in request to a database generated scheduling system. Worked closely with QA/QC to ensure the information supported by the documents was the most efficient and informative in addition to ascetically proficient.

E&Y – I assisted the Personal Financial Counseling Group in processing the paperwork and data-input of the Estate Planning documentation for high-profile clients.

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Additional Duties of Sandra K. Williams – Administrative Support

Independent JudgmentWilliams – Transformed paper-based call-in request to a database generated scheduling system. Worked closely with QA/QC to ensure the information supported by the documents was the most efficient and informative in addition to ascetically proficient.

InitiativeDHA – Currently re-labeling active tenant files: I decided to create an MS Access database of all the files (4,768) which will allow our team to instantly know where any file is located. I was asked to re-label the files.

E&Y – Transformation of a paper-based records keeping system to a database supported system to reduce numerous hours looking for one particular record.

Interpersonal SkillsE&Y – Transformation of a paper-based records keeping system to a database supported system to reduce numerous hours looking for one particular record. In addition, ensured quality, timeliness, and cost-effectiveness of database, and ensured that results meet executive’s expectations.

Williams – Customer Service – Categorically streamlined the re-testing process. Previously clients had their properties tested multiple times without expense. William’s policy was to charge after the second visit. I notified the client of before charges would be incurred (since it was a new process) and probable causes of failures.

Maintenance of Confidential DocumentsE&Y – Worked in the Personal Financial Counseling department, which prepared the taxes and gave financial advice to high profile clients.

Meeting Coordination / PresentationAndersen Consulting – Worked on a 3-team member group supporting up to 27 associated that traveled 85% of the time, therefore their offices were not permanent. We scheduled all office and seating space at a moments notice. In addition to giving dedicated support to your assigned executives.

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Additional Duties of Sandra K. Williams – Administrative Support

Baylor – Scheduled external meeting and events with community leaders for collaborative grant efforts.

Project CoordinationDCP – Coordinating client availability and deadlines while factoring weather, emergencies, and reliable employees.

Report Development / Composing / Typing CorrespondenceE&Y – Executive Assistant - prepared and formatted lecture related documents for partner (200-800 pages).

Screening Calls and VisitorsDHA – I am the customer service face of DHA, I singularly answer the customer service number daily.

DHA – Assist all visitors, who do not know who they are there to see, with necessary information.

Baylor – In PBX, you are required to listen attentively to direct the calls correctly.

Travel / Event PlanningAndersen - International/national travel database knowledge

Time-zone savvy, scheduling transportation, follow-up / through on flight departures/arrivals changes or requirements.

Group travel arrangements to conferences.

Working with OthersWilliams – Transformed paper-based call-in request to a database generated scheduling system. Worked closely with QA/QC to ensure the information supported by the documents was the most efficient and informative in addition to ascetically proficient.

Solid background in spreadsheets, word process, database management, custom software, office procedures, office equipment and maintenance and service request.

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Additional Duties of Sandra K. Williams – Administrative Support

All SoftwareWindows 8 MS Word QuickBooks Online

Windows 7 MS Excel (CERT) QuickBooks Desktop

Windows Vista MS PowerPoint (CERT) QuickBooks (Cloud)

Windows XP MS Access (CERT) VisualHomes

MS PowerPoint (CERT) MS Project MS Outlook

MS Publisher MS Publisher Lotus Notes

Lotus Organizer Lotus 1-2-3 ATX 1015

Internet Research Time Reporting Lexis/Nexus

AmiPro CorelDraw Act

Freelance DOS dBase

Schedule + OAG Flight Disk GoToMeeting

MS Schedule AS400 Webinar Platforms

WordPerfect

HardwareMulti-Line Phone Systems Scanners Printers

Fax Machines Calculators Check Processing

Dictation Machines Laminating Machines Label Makers

Shredders Laptops NeoPost

Voice Recorders Time Clocks Binding Machines

Paper Cutters Folding Machines

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Additional Duties of Sandra K. Williams – Administrative Support

Certifications:Office Assistant Certification 2006 – Richland College

Software Applications Specialist 2006 – Richland College

Completed Courses at Richland CollegeBusiness English Administrative Office Procedures

Word Processing Spreadsheets

Computer Applications II Business & Professional Presentations

Desktop Publishing Honors English

Business Communications

Who I Am Cautious, creative, considerate, stable, humorous, stern, competitive, careful, resourceful, knowledgeable, energetic, punctual, poised, honest, mature, and versatile

Additional SkillsOrganizing, Analyzing, Communicating, Motivating, Writing, CounselingLeadership Ability, Persistent, Assertive, High Energy Level, Self Motivated, Ability to get along with others, Quick Wits, Ability to take orders, Neat Appearance of Habits, Advanced Internet Research, Detail Oriented, Scheduling, Time Management, Medical Terminology, Fast Learner, Works Well Under Pressure, Adaptable Learner, Reliable, Negotiation Skills, Positive & Friendly, Professional and Mature, Critical Thinker, Front Office Operations, Articulate and Well Spoken, Goal Oriented, Time Management

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