addressing the common challenges of benefits realisation management, workshop 1, laura brock,...
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Addressing the Common Challenges of Benefits Realisation Management
Infrastructure & Projects Authority
2 IPA: Addressing the Common Challenges of BRM
Your presenter
Benefits and Savings Lead,
Infrastructure and Projects Authority
Benefits Lead, Transport for London
Benefits Lead, Metropolitan Police
Service
Business Change Manager,
Metropolitan Police Service
2016
2014
2011
2009
3
Workshop Format
IPA: Addressing the Common Challenges of BRM
2 minutes
6 minutes
4
The 5 Themes
IPA: Addressing the Common Challenges of BRM
1.
Introducing
BRM into my
organisation
2.
Confusion
over
terminology
3. Projects
focusing on
time, cost
and quality
4. BRM
Capability
and Maturity
5. Seeing
BRM solely
as appraisal
rather than
management
and
evaluation
5
The 5 Themes – number 1…
IPA: Addressing the Common Challenges of BRM
1.
Introducing
BRM into my
organisation
2.
Confusion
over
terminology
3. Projects
focusing on
time, cost
and quality
4. BRM
Capability
and Maturity
5. Seeing
BRM solely
as appraisal
rather than
management
and
evaluation
6
What have you found to be the biggest challenges with
introducing BRM into your organisation?
(select all that are applicable):
1. Lack of buy-in and support
2. Perception of BRM as bureaucratic and time consuming
3. Difficulty in demonstrating the benefits of BRM
4. BRM is not clearly linked to any other PPM activities
5. Other
IPA: Addressing the Common Challenges of BRM
1. Introducing BRM into my organisation
7
Results:
IPA: Addressing the Common Challenges of BRM
1. Introducing BRM into my organisation
8
What are IPA doing?
IPA: Addressing the Common Challenges of BRM
Assurance of Benefits Realisation in Major Projects
document
Framework
Case Studies
Keep it simple
See how BRM can improve what you do badly
Align to existing processes
Tools
Tips
9
The 5 Themes – number 2…
IPA: Addressing the Common Challenges of BRM
1.
Introducing
BRM into my
organisation
2.
Confusion
over
terminology
3. Projects
focusing on
time, cost
and quality
4. BRM
Capability
and Maturity
5. Seeing
BRM solely
as appraisal
rather than
management
and
evaluation
10
What have you found to be the biggest challenges with
confusing terminology in your organisation?
(select all that are applicable):
1. Understanding what a benefit actually is
2. Understanding the different types of benefit
3. Understanding the difference between outputs and outcomes
4. Understanding the difference between appraisal and benefits
management
5. Other
IPA: Addressing the Common Challenges of BRM
2. Confusion over terminology
11
Results:
IPA: Addressing the Common Challenges of BRM
2. Confusion over terminology
12
What are IPA doing?
IPA: Addressing the Common Challenges of BRM
Benefits Categories
Framework
Glossary of Terms
Keep it simple
Benefits Mapping
Document the lifecycle
Tools Tips
13
The 5 Themes – number 3…
IPA: Addressing the Common Challenges of BRM
1.
Introducing
BRM into my
organisation
2.
Confusion
over
terminology
3. Projects
focusing on
time, cost
and quality
4. BRM
Capability
and Maturity
5. Seeing
BRM solely
as appraisal
rather than
management
and
evaluation
14
What have you found to be the biggest challenges in moving
the conversation away from time, cost and quality?
(select all that are applicable):
1. People like shiny things
2. We have solutions so often look for problems
3. Benefits is only thought about to get the funding
4. Outputs are easier to measure than benefits
5. Other
IPA: Addressing the Common Challenges of BRM
3. Projects focusing on time, cost and
quality
15
Results:
IPA: Addressing the Common Challenges of BRM
3. Projects focusing on time, cost and
quality
16
What are IPA doing?
IPA: Addressing the Common Challenges of BRM
Project Initiation
Guidance
Templates
Start with the end in mind
Adopt Portfolio Benefits Management
Accept the environment you operate within
Tools Tips
Policy development Implementation planning Implementation delivery
Public commitment
Policy
experts
Delivery
experts
Policy development
Implementation
Implementation delivery
Public
commitment
Policy
experts
Delivery
experts
Policy
Future model
Announcement of
policy intent
Current model
17
The 5 Themes – number 4…
IPA: Addressing the Common Challenges of BRM
1.
Introducing
BRM into my
organisation
2.
Confusion
over
terminology
3. Projects
focusing on
time, cost
and quality
4. BRM
Capability
and Maturity
5. Seeing
BRM solely
as appraisal
rather than
management
and
evaluation
18
What have you found to be the biggest challenges to maturing
and building capability in BRM?
(select all that are applicable):
1. Lack of professionalism and dedicated BRM roles (compared
to other PPM disciplines)
2. Challenges in measuring organisational maturity
3. The difference between having tools and processes and
actually changing behaviour
4. Difficult to achieve consistent application across a big
organisation
5. Other
IPA: Addressing the Common Challenges of BRM
4. BRM Capability and Maturity
19
Results:
IPA: Addressing the Common Challenges of BRM
4. BRM Capability and Maturity
20
What are IPA doing?
IPA: Addressing the Common Challenges of BRM
Case Study workshop
Workshops & Presentations
Establishing a community of practice
Keep it simple
Use maturity models to identify weaknesses and give the work
a mandate
Focus on the most important benefits
Tools
Tips
21
The 5 Themes – number 5…
IPA: Addressing the Common Challenges of BRM
1.
Introducing
BRM into my
organisation
2.
Confusion
over
terminology
3. Projects
focusing on
time, cost
and quality
4. BRM
Capability
and Maturity
5. Seeing
BRM solely
as appraisal
rather than
management
and
evaluation
22
What have you found to be the biggest challenges with people
focusing on appraisal rather than BRM as a whole process that
includes realisation and review?
(select all that are applicable):
1. When the project closes everyone moves onto the next job
2. There is no process in place for BRM
3. Lack of understanding about BRM roles and responsibilities
4. Some benefits wont be realised for years
5. Other
IPA: Addressing the Common Challenges of BRM
5. Seeing BRM solely as appraisal rather than
management and evaluation
23
Results:
IPA: Addressing the Common Challenges of BRM
5. Seeing BRM solely as appraisal rather than
management and evaluation
24
What are IPA doing?
IPA: Addressing the Common Challenges of BRM
RACI
Post Implementation Reviews
Build a repository of case studies/best practice
Evaluation
Engage with the business throughout
Build into BAU as much as practicable
Set aside budget for benefits realisation
Implement one step at a time (one off v iterative)
Tools Tips
25 IPA: Addressing the Common Challenges of BRM
https://www.gov.uk/government/publications/major-projects-authority-
assurance-toolkit
Or
“MPA Assurance Toolkit”
Email:
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