WORKMANSHIP & MATERIAL MANUFACTURER DEFECTS

1. BRIDGESTONE, FIRESTONE, FUZION, brand tires submitted for manufacturer defects, mileage claims, or Bridgestone’s Buy & Try 30-Day Guarantee, qualifying tires must be submitted witha completely filled out BRIDGESTONE CLAIM FORM. Fuzion does not have a 30 day buy & try guarantee.(See page 7)

2. TOYO brand tires submitted for manufacturer defects, mileage claims, or Toyo’s 500 Mile TrialOffer, must be submitted with a completely filled out TOYO CLAIM FORM. Open Country M/T does nothave a 45 day buy & try guarantee. (See page 8)

3. GOODYEAR CLAIM FORM must be used on all of the following:• ALL GOODYEAR, DUNLOP OR KELLY MEDIUM TRUCK TIRES• ALL GOODYEAR, DUNLOP OR KELLY CONSUMER TIRES for 30-day trial warranty program.

On/off receipts must be included.• ANY GOODYEAR, DUNLOP OR KELLY CONSUMER TIRES that have special approval number

or subject to a factory recall. (See page 9)

4. CONTINENTAL, GENERAL brand tires submitted for manufacturer defects, mileage claims, free trial claims,must be submitted with a completely filled out CONTINENTAL CLAIM FORM. (See page 10)

5. PIRELLI brand tires submitted for manufacturer defects or mileage claims must be submitted with a completelyfilled out PIRELLLI CLAIM FORM. (See page 11)

It is necessary that the consumer information is completed with signature on all of the above claim forms.

All other brand items can be submitted on the Community Wholesale Tire standard 10 line claim form. (See page 6)

Any tire eligible for coverage under our Road Hazard Policy should be submitted on the Community Wholesale Tire standard 10 line claim form. (See page 5 for details of the various road hazard policies.)

NON-ADJUSTABLE CONDITIONS:Tires with non-adjustable conditions will be scrapped or returned

Tires submitted with the wrong claim form will be returned.

MANUFACTURER AUTHORIZATIONSIf you receive a special authorization for a warranty claim from Goodyear, Toyo or Continental, the authorization number must be placed in the authorization/approval box of the Goodyear/Toyo/Continental claim form.

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Community Wholesale Tire ADJUSTMENT FORMS INSTRUCTIONS

November 2015

ANY TIRE SUBMITTED FOR 30/45 DAY TRIAL OFFER MUST INCLUDE ON/OFF RECEIPTS.ANY TIRE SUBMITTED FOR MILEAGE MUST INCLUDE ON/OFF RECIEPTS AND ROTATION SCHEDULE.

All items can be placed on our Community Wholesale Tire standard claim form EXCEPT THE FOLLOWING:

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CWT TOYO Road Hazard Elimination

Effective October 1st 2014 Community Wholesale Tire will eliminate in house road hazard policy on all Toyo Tires. Any tires purchased from CWT prior to October 1st 2014 will be honored under old policy.

Driven dealers who are compliant to the min 100 unit per quarter program will be eligible for a first 50% Road Hazard on the following lines.

Noir/VersadoProxes 4 PlusExtensa AS/HPOpen Country ATOpen Country HT

Road Hazard Eligibility for Driven Dealer must include CWT as Primary and Secondary Supply to qualify.

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LOOKING FOR AN ADJUSTMNET CREDIT?

Use the "MY Account" tab at www.cwtlink.net

In addition to adjustment credits, you can also find:

InvoicesRMA'sInventory Return Credits Open AR ReportOpen Order Report

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LIMITED WARRANTY POLICY

I. WORKMANSHIP & MATERIALA. All passenger and truck tires, within 6 years from date of manufacture, which fail due to defects in workman-ship and material, with 3/32’s or more of tread remaining, will be adjusted on a pro-rata tread wear basis, using the Tire Percent of Wear Chart, computed on the customer’s buying cost. Full Federal Excise Tax must be charged on all tire adjustments. Only on new defective tires with no measurable wear (tread mold vents visible across the tread) will the Federal Excise Tax not be charged. Adjustment replacement price does not include charges for mounting and balancing.

B. All workmanship and material adjustments with only 1/32 worn will be replaced at “no charge” except the full Federal Excise Tax must be charged. This is represented by the shaded area on the Percent of Wear Chart.

C. Tires submitted for ride disturbance will be adjusted only within the first 2/32’s of wear. Only 2 tires for ride disturbance/out of round per claim.

II. TREADWEAR EXPECTANCY

Mileage warranties are not offered on private brand tires. However, certain tires are stated in our catalog witha treadwear expectancy. This is the maximum mileage that can be expected if the tire is driven under optimumconditions. Various road conditions, driving styles, & lack of regular, proper maintenance - such as air pressure checks, wheel alignment, rotation, & re-balance can substantially reduce the expected treadwear of any tire.In cases where tires are run on rock roads in rural areas, you could lose as much as 50% to 70% of the original treadwear expectancy. Treadwear expectancy and U.T.Q.G. mileage ratings should both be viewed as a compara-tive standard, when comparing the mileage potential of different tires.

III. MILEAGE WARRANTIES

A number of manufacturers offer limited treadwear mileage warranties. These mileage warranties are supported by the manufacturer, and all claims must be submitted on the appropriate manufacturer claim form, and include the information listed in Section IV.

IV. MILEAGE ADJUSTMENTS

If you feel it is necessary in the interest of customer goodwill to make a prorated adjustment for mileage expec-tancy, or if covered under a manufacturer treadwear warranty, the following criteria must apply:1) Tires must be evenly worn to at least 4/32 remaining, (no mechanical wear).2) ORIGINAL Retail Sales Receipt showing original mileage ON, attached to the adjustment claim form.3) Replacement retail sales receipt showing mileage OFF, attached to the adjustment claim form.4) A copy of rotation schedule (found in our warranty brochure), attached to the adjustment claim form.5) Credit will be pro-rated based on mileage received.

V. CONDITIONS AND EXCLUSIONS

No adjustment allowance will be issued on tires for conditions caused by improper front-end alignment or any other mechanical condition of the vehicle, improper inflation, improper mounting procedures (including broken beads), overloading, misapplication, use of under/over-sized tubes, racing, fire, vandalism, wreck, hitting a curb, or willful abuse. (An Externally Applied “Plug” Repair Without A Vulcanized Inside Patch Will Void The Coverage Under This Service Policy.)

See Warranty Brochure for details on Your Obligations, Usage Of Product, Limitation of Liability and otherGeneral Information.

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ROAD HAZARD POLICY

I. PRIVATE BRAND TIRES

• HERCULES

• DURO

A. PASSENGER TIRES (For The Life Of The Tread)Although we do not warrant against road hazards on passenger tires, it will be a company policy to makea prorated allowance for unused service for non-repairable road hazards on SELECT passenger tires with 3/32’s or more tread remaining, and within 6 years from date of manufacture.

B. LIGHT TRUCK RADIAL TIRES (First 50% Of Treadwear)Although we do not warrant against road hazards on light truck radial tires, it will be a company policy to make a prorated allowance for unused service for non-repairable road hazards on SELECT light truck radial tires (smaller than 20”), with 50% or more tread remaining, and within 6 years from date of manufacture.

C. The Tire Percent of Wear Chart is to be used for computing road hazard adjustments, except the 1/32 worn free replacement does not apply, and full Federal Excise Tax must be charged on all road hazard adjustments. Consumer pays for any charges for mounting and balancing.

D. SELECT Brands covered with Road Hazard Policy backed by Community Wholesale Tire:

• GT RADIAL

• TELSTAR/VANDERBILT

Submit these brands on Community Wholesale Tire Claim Form.

E. EXCEPTIONS TO THE ROAD HAZARD POLICY:The following tires and conditions are NOT covered with a Road Hazard Service Policy:

• MEDIUM TRUCK TIRES • BIAS TIRES • BLEMISH TIRES

• REPAIRABLE PUNCTURES • VANDALISM • TIRES REPAIRED IMPROPERLY

• ANY TIRE USED ON AN OFF-THE-ROAD VEHICLE • CURB DAMAGE / ACCIDENTS

• ST TRAILER TIRES • MECHANICAL PROBLEMS • MOUNTING DAMAGE

F. Adjustable tires under this road hazard policy must be returned to the original dealer for replacement.

II. ROAD HAZARD COVERAGE BY MANUFACTURER (NORMAL ROAD HAZARDS)

1) CONTINENTAL BRANDFree replacement during first 12 months or 2/32nds of treadwear (whichever comes first). To be eligible,Continental Tires must be purchased as replacement tires only, to the original purchaser, on the vehicleorginally installed. Commercial applications are not covered.

2) PIRELLI RUN FLAT TIRESFree replacement within the first 2/32nds of treadwear. Pro-rated replacement after 2/32nds of tread worn.Runflats excluded.These tires must be submitted on the Manufacturer Claim Form with original sales receipt to receiveyour credit. The consumer pays for any charges for mounting and balancing of the tire.

III. ANY TIRE NOT INCLUDED ON THE ABOVE ROAD HAZARD POLICY CAN BE COVERED WITHTHE ITD NATIONWIDE ROAD HAZARD POLICY. (SEE PAGE 3 FOR DETAILS.)

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