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ADKARA Tool to Make Sure Changes Happen
Wade Lester, QCIP Team
Two “Sides” of Change
Process Improvement Side
People Side
Two “Sides” of Change
“Hard” Side “Soft” Side
Must Address Both Sides
Statistics from Prosci on success of change management in over 1100 organizations
ADKARModel for The People Side of Change
Awareness
Desire
Knowledge
Ability
Reinforcement
Awareness
Awareness of the need for change
DesireDesire to participate and support
the Change
KnowledgeKnowledge on how to change
Ability
Ability to implement required skills and behaviors
Reinforcement
Reinforcement to sustain the change
ADKAR MODEL QUESTIONNAIRE
Distributed to all employees who will be impacted by the change
Distributed multiple timesManagers of people who will
implement the changeAddress areas below a rating of 4—
with group and individually
