admin panel. admin front page shows real-time data of the selected kpis of your call center
TRANSCRIPT
![Page 1: ADMIN PANEL. ADMIN FRONT PAGE SHOWS REAL-TIME DATA OF THE SELECTED KPIs OF YOUR CALL CENTER](https://reader034.vdocument.in/reader034/viewer/2022050809/56649dc75503460f94abb715/html5/thumbnails/1.jpg)
ADMIN PANEL
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ADMIN FRONT PAGE SHOWS REAL-TIME DATA OF THE SELECTED KPIs OF YOUR CALL CENTER
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YOU CAN USE THE ADMIN PANEL TO DRILL DOWN INTO AGENT LEVEL PERFORMANCE (REAL-TIME AND OVER TIME) ACROSS SELECTED METRICS
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LEADDESK REPORTING MODULE PROVIDES ALL TYPICAL CALL CENTER REPORTING TEMPLATES & TOOL TO TAKE OUT CUSTOM REPORTS
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DIFFERENT INCOMING CHANNELS (CALLS, EMAILS, CHAT) ARE MANAGED IN THE SAME PLATFORM
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EXAMPLE SETTING POSSIBILITIES FOR THE INBOUND CALL LINES
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AGENT PANEL
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CLICK-TO-CALL FROM YOUR CRM IS EASY AND CAN BE MADE IN THE SAME PLATFORM – ALL DATA IN LEADDESK AND/OR SENT TO CRM WITH API
1. Every phone number in CRM becomes clickable (with browser plug-in)
2. Call is initiated (note: here another agent UI example is illustrated – a light softphone)
3. Outcome of the call can be selected (list of outcomes/tags can be naturally edited)
4. Call info, timestamp, call recording etc. can be sent to your CRM through LeadDesk API
![Page 9: ADMIN PANEL. ADMIN FRONT PAGE SHOWS REAL-TIME DATA OF THE SELECTED KPIs OF YOUR CALL CENTER](https://reader034.vdocument.in/reader034/viewer/2022050809/56649dc75503460f94abb715/html5/thumbnails/9.jpg)
AGENT UI IS SIMPLE & MODULAR – CAN BE CUSTOMISED WITH FEW CLICKS (HERE IS ANOTHER EXAMPLE, QUITE TYPICAL FOR I/B AGENTS)
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SAME UI CAN BE USED TO LAUNCH THE DIALLING ALGORITHM (THE CASE WHERE YOU WANT TO USE SALES REP WORK TIME VERY EFFICIENTLY)
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ANOTHER EXAMPLE OF AGENT UI – FULL CUSTOMER DATA SHOWN DURING THE CALL, ABILITY MAKE AUTOMATIC CALLBACK, ETC.