administrative and technical proposal (binder 1) original · dsn’s proposal is for information...

Diversified Services Network, Inc. (DSN) 1 of 77 RFP 50-000-15-00058 for IT Temporary Services 2760 Forgue Dr. Suite 100, Naperville, IL 60564- Ph 630-983-9819 Due date 06/10/2016 at 3:00 PM MDT

To

The State of New Mexico (Lead State)

Response to The State of New Mexico

General Services Department/State Purchasing Division In conjunction with

Request for Proposals for

Temporary Employment Services

New Mexico Solicitation Number 50-000-15-00058

Issue Date: April 27, 2016 Proposal Due Date: June 10, 2016 no later than 3:00pm MDT

Vendor

Diversified Services Network, Inc

Administrative and Technical Proposal (Binder 1) for

IT Temporary Services

Original

Diversified Services Network, Inc. (DSN) 2760 Forgue Dr., Suite 100 Naperville, Illinois 60564 630-983-9819 (voice), 630-248-7523 (Cell) 630-983-3041 (fax) [email protected] www.dsnworldwide.com

mailto:[email protected]

http://www.dsnworldwide.com/


Diversified Services Network, Inc. 2760 Forgue Drive, Suite # 100, Naperville, IL 60564 630-983-9819 (P) 630-2487523 (M) [email protected]

June 7, 2016 Anna Silva Core Procurement Bureau Chief State of New Mexico, General Services Department/State Purchasing Division 1100 St. Francis Drive, Room 2016 Santa Fe, NM 87505 Subject: Diversified Services Network (DSN) response to the State of New Mexico, General Services Department/State Purchasing Division in conjunction with NASPO Value Point for RFP 50-000-15-00058 for Temporary Employment Services Dear Ms. Silva: Diversified Services Network, Inc. (DSN) is pleased to submit this proposal in response to New Mexico RFP number RFP 50-000-15-00058 for Temporary Employment Services. For clarity of evaluation, a summary of this proposal is organized by the administrative and Technical Proposal’s requirements of the RFP section 4.4 is provided below:

Administrative and Technical Proposal (Binder 1): A. Table of Contents B. Executive Summary - The one or two page executive summary is to briefly describe the Offeror's

Proposal. This summary should highlight the major features of the Proposal. It must indicate any requirements that cannot be met by the Offeror. The reader should be able to determine the essence of the Proposal by reading the executive summary.

C. Insurance Requirements (Section 6.3) D. Lead State Terms and Conditions (Section 6.5 & Attachment E)

1. Campaign Contribution Disclosure Form (Attachment E.9) 2. Letter of Transmittal (Attachment E.10)

E. Offeror’s Additional Terms and Conditions (if applicable) F. Response to Business Requirements (Section 6.7) G. Response to Technical Requirements (Section 6.8)

1. Scope of Work (Section 6.8.1 &Attachment B) DSN acknowledges the receipt of the following addenda and questions/answers and the sign in sheet :

Amendment no. 1 – Received May 4, 2016 Amendment no. 2 – Received June 1 by and email. Questions/Answers – Received June 1, 2016 by an email. The Sign in Sheet

Diversified Services Network, Inc. (DSN) 3 of 77 RFP 50-000-15-00058 for IT Temporary Services 2760 Forgue Dr. Suite 100, Naperville, IL 60564- Ph 630-983-9819 Due date 06/10/ 2016 at 3:00PM MDT

Cover Letter (CONT’D) DSN represents the industry’s best in experience, excellence, and effective methodologies. Our pool of candidates are made up of industry top IT professionals which uniquely qualifies us to provide IT Temporary Services for the success of New Mexico and NASPO Value Point participating states goals. DSN understands the nature and scope of state governments’ IT services and has the utmost confidences that our team of IT professionals will meet and exceed the expectations for the anticipated temporary services. DSN greatly appreciates the opportunity to respond to this RFP and hopes to work with New Mexico and NASPO Value Point participating states on their important projects requirements. We believe that our response presents New Mexico and NASPO Value Point participating states with many advantages, both technically and commercially (economically). DSN welcomes the opportunity to meet with you to discuss the specifics of this proposal. If you have any questions, please call me at 630-983-9819. Sincerely,

Nabil Refai, PhD, PMP Vice President Diversified Services Network, Inc. (DSN) 630-983-9819 (P), Fax: 630-983-3041 [email protected]



A. Table of Contents Tab 1: Cover Letter ................................................................................................................................ 2 Tab 2: A. Table of the Contents ................................................................................................................... 4 Tab 3: B. Executive Summary ..................................................................................................................... 5 Tab 4: C. Insurance Requirements (Section 6.3) ........................................................................................ 7 Certificate of Liability Insurance ............................................................................. ................. 8 Tab 5 D. Lead State Terms and Conditions (Section 6.5 & Attachment E) ................................................ 9 1. Campaign Contribution Disclosure Form (Attachments E.9) ............................................... 9 2. Letter of Transmittal (Attachment E.10) ................................................................................. 12 Tab 6 E. Offeror’s Additional Terms and Conditions (If applicable) .......................................................... 14 Tab7 F. Response to Business Requirements (Section 6.7) .................................................................... 15 6.7 Business Requirements ...................................................................................................... 17 Tab8 G. Response to Technical Requirements (section 6.7) ................................................................... 61 1. Scope of Work (Section 6.8.1 & Attachment B) ................................................................... 61 Attachment B: Scope of Work ....................................................................................... 62 Tab9 Acknowledgment of Receipt Form (Appendix A) ............................................................................. 77


B. Executive Summary Diversified services Network, Inc. (DSN) would like to thank the State of New Mexico, General Services Department/State Purchasing Division for this opportunity to respond to the Request for Proposal (RFP) for establishing Master Agreements with qualified offerors to provide Temporary Employment Services. Highlight of the major features of the proposal and meeting requirements:

DSN’s proposal is for Information Technology Professional Services category as defined within the scope of this RFP for the State of New Mexico in conjunction the all Participating States.

DSN meets all requirements as defined within the scope of this RFP for the IT Temporary Services category.

DSN has responded to each item in “Section 6” in this RFP and meets all the requirements

DSN has responded to each item in the Business Requirements section 6.7 in this RFP and meets all the requirements

DSN has responded to each item in the Technical Requirements, section 6.8 “Attachment B: Scope of Work” in this RFP and meets all the requirements

DSN acknowledges that we have read, understands and accepts all the terms and conditions of the Master Agreement that includes, but not be limited to, the NASPO ValuePoint Standard Terms and Conditions in Attachment A, the New Mexico, the Lead State specific terms and conditions required to execute a Master Agreement in Attachment E, the Scope of Work in Attachment B and selected portions of DSN’s Proposal.

DSN takes no exceptions to the term and conditions of the Master Agreement that includes, but not be limited to, the NASPO ValuePoint Standard Terms and Conditions in Attachment A, the New Mexico, the Lead State specific terms and conditions required to execute a Master Agreement in Attachment E, the Scope of Work in Attachment B and selected portions of DSN’s Proposal.

DSN understands that the execution of the agreement is not a guarantee of work Our Understanding This RFP provides an opportunity for the State of New Mexico in conjunction with NASPO ValuePoint for all Participating States to obtain IT Temporary Professional Services from qualified companies as defined within the scope of this RFP

To realize this vision, the State of New Mexico in conjunction NASPO ValuePoint and all Participating States requires a partner with expertise, experience, insight, stability and commitment to delivering successfully IT Temporary Services on time and with a competitive cost. No matter how complex the task at hand, DSN brings significant experience directly relevant to state governments systems and projects. Our track record makes DSN a safe and reliable choice for any customer wanting to enhance their projects by augmenting their IT staff with proven IT expertise. About US For over 27 years, DSN has been a supplier of IT Temporary Professional Services for state governments as well as Fortune 500 companies. DSN founded in 1989, is proud to name the States of IL, WI, NC, MN, OH, IA, the United States Agency for International Development (USAID) and companies such as IBM, Deloitte, Toyota Motor Company, Caterpillar, State Farm Insurance and AT&T as some of our customers. Our primary business is centered on providing IT Professionals for Temporary assignment on large and small state governments’ projects at


all skill levels. DSN delivers well-planned, well-executed IT Temporary Services that tightly align talents, culture and cost with customer’s goals and priorities to maximize the return on investment. DSN is based in Naperville, IL, with offices located in Springfield, IL Peoria, IL, Santa Fe, NM, Raleigh, NC and Olympia, WA. Our experience is our strength. In spite of today's environment of our customers' increasing business demands, technical complexities, cost, schedule and competitive pressures, DSN continues to maintain a reputation for delivering quality consulting services and solutions to a growing list of customers. Approximately 90 percent of DSN’s revenue is generated from repeat customers which demonstrates a continued confidence our customers have in our capabilities and services. This track record makes DSN a safe and reliable choice for any firm looking for a true partner to assist them in identifying and solving their IT challenges. Our number one focus is on customer satisfaction and we are proactive in that pursuit. Why DSN DSN strongly believes that our excellent track record in providing IT Temporary Services and our strong experience in state government’s systems, coupled with our commitment to customer satisfaction provide us with unparalleled capability to deliver the necessary services and support for the State of New Mexico in conjunction NASPO Value all Participating States We understand the nature and scope of state government’s projects. We understand the challenges and complexities involved in government’s projects, because of our vast experience in large and complex government’s projects in various other states. Based on this experience, DSN has formulated a knowledge base of best practices, recruiting tools and techniques, and lessons learned from our previous assignments. This knowledge base is a collection of methodologies and tools that DSN makes available to bring significant capabilities to provide the IT Temporary Services on time and at a competitive price. We believe this knowledge base, coupled with our experienced staff provide the State of New Mexico in conjunction NASPO ValuePoint and all Participating States with experience that can add immediate value to any size project.

A few key components of our unique value proposition are depicted below.

Over 27 years of extensive experience in providing IT Temporary Services for large and small state governments’ projects

Experience in governments’ IT systems and environment. .

Well established resource planning, recruiting and screening processes to achieve optimum cycle time to ensure timely delivery of IT Temporary Employment Services and matching resources to your needs.

Our ability to access large pools of qualified IT Professionals brings DSN’s recruiting team access to a full spectrum

of IT resources with skills ranging from Mainframe to Cloud Computing and Bid Data analytics project’s discipline and hard to find ones

Strong local presence to ensure job satisfaction and achieve minimal turnover.

Financially stable and debt free company.

A local office in Santa Fe, New Mexico to achieve quick response to your needs

Low overhead to achieve cost and hourly rate saving for the State of New Mexico in conjunction NASPO ValuePoint for all Participating States

Ability to serve as your single contact for all categories of your IT Temporary Professional Services.


C. Insurance Requirements (Section 6.3)

6.3 Insurance To be eligible for award, the Offeror agrees to acquire insurance from an insurance carrier or carriers licensed to conduct business in each Participating Entity’s state at the prescribed levels set forth in Section 21 of the NASPO ValuePoint Master Agreement Terms and Conditions. Describe your insurance or plans to obtain insurance satisfying the requirements in Section 21. Diversified Services Network, Inc. (DSN) utilizes “The Hartford” insurance which is licensed to conduct business nationwide. DSN’s certificate of insurance is at the prescribed levels set forth in Section 21 of the NASPO ValuePoint Master Agreement Terms and Conditions. DSN has included a copy of the Certificate of Liability Insurance is below:


D. Lead State Terms and Conditions (Section 6.5 & Attachment E) 1. Campaign Contribution Disclosure Form (Attachment E.9)

2. Letter of Transmittal (Attachment E.10)

Campaign Contribution Disclosure Form Pursuant to NMSA 1978, § 13-1-191.1 (2006), any person seeking to enter into a contract with any state agency or local public body for professional services, a design and build project delivery system, or the design and installation of measures the primary purpose of which is to conserve natural resources must file this form with that state agency or local public body. This form must be filed even if the contract qualifies as a small purchase or a sole source contract. The prospective contractor must disclose whether they, a family member or a representative of the prospective contractor has made a campaign contribution to an applicable public official of the state or a local public body during the two years prior to the date on which the contractor submits a proposal or, in the case of a sole source or small purchase contract, the two years prior to the date the contractor signs the contract, if the aggregate total of contributions given by the prospective contractor, a family member or a representative of the prospective contractor to the public official exceeds two hundred and fifty dollars ($250) over the two year period. Furthermore, the state agency or local public body shall void an executed contract or cancel a solicitation or proposed award for a proposed contract if: 1) a prospective contractor, a family member of the prospective contractor, or a representative of the prospective contractor gives a campaign contribution or other thing of value to an applicable public official or the applicable public official’s employees during the pendency of the procurement process or 2) a prospective contractor fails to submit a fully completed disclosure statement pursuant to the law. THIS FORM MUST BE FILED BY ANY PROSPECTIVE CONTRACTOR WHETHER OR NOT THEY, THEIR FAMILY MEMBER, OR THEIR REPRESENTATIVE HAS MADE ANY CONTRIBUTIONS SUBJECT TO DISCLOSURE. The following definitions apply: “Applicable public official” means a person elected to an office or a person appointed to complete a term of an elected office, who has the authority to award or influence the award of the contract for which the prospective contractor is submitting a competitive sealed proposal or who has the authority to negotiate a sole source or small purchase contract that may be awarded without submission of a sealed competitive proposal. “Campaign Contribution” means a gift, subscription, loan, advance or deposit of money or other thing of value, including the estimated value of an in-kind contribution, that is made to or received by an applicable public official or any person authorized to raise, collect or expend contributions on that official’s behalf for the purpose of electing the official to either statewide or local office. “Campaign Contribution” includes the payment of a debt incurred in an election campaign, but does not include the value of services provided without compensation or unreimbursed travel or other personal expenses of individuals who volunteer a portion or all of their time on behalf of a candidate or political committee, nor does it include the administrative or solicitation expenses of a political committee that are paid by an organization that sponsors the committee. “Family member” means spouse, father, mother, child, father-in-law, mother-in-law, daughter-in-law or son-in-law.


“Pendency of the procurement process” means the time period commencing with the public notice of the request for proposals and ending with the award of the contract or the cancellation of the request for proposals. “Person” means any corporation, partnership, individual, joint venture, association or any other private legal entity. “Prospective contractor” means a person who is subject to the competitive sealed proposal process set forth in the Procurement Code or is not required to submit a competitive sealed proposal because that person qualifies for a sole source or a small purchase contract. “Representative of a prospective contractor” means an officer or director of a corporation, a member or manager of a limited liability corporation, a partner of a partnership or a trustee of a trust of the prospective contractor. DISCLOSURE OF CONTRIBUTIONS:

Contribution Made By: N/A______________________

Relation to Prospective Contractor: N/A______________________

Name of Applicable Public Official: N/A _____________

Date Contribution(s) Made: N/A________________________ _______________________________ Amount(s) of Contribution(s) N/A________________________

______________________________ Nature of Contribution(s) N/A_______________________

______________________________ Purpose of Contribution(s) N/A_______________________ ______________________________ (Attach extra pages if necessary) ___________________________ _____________________ Signature Date Title (position)


—OR— NO CONTRIBUTIONS IN THE AGGREGATE TOTAL OVER TWO HUNDRED FIFTY DOLLARS ($250) WERE MADE to an applicable public official by me, a family member or representative.

______________________________ 06-07-2016 Signature Date Nabil Refai, PhD, PMP, Vice President Title (Position)


Letter of Transmittal Form RFP#: 50-000-15-00058 Offeror Name: Diversified Services Network, Inc. (DSN) FED ID#: 36-3892853 All Items must be completed in full. Failure to respond to all items WILL RESULT IN THE DISQUALIFICATION OF THE PROPOSAL! 1. Identity (Name) and Mailing Address of the submitting organization (Offeror name): Diversified Services Network, Inc. (DSN) 2760 Forgue Dr., Suite 100, Naperville, IL 60564 2. Identify the person authorized by the organization to contractually obligate on behalf of this Offer: Name: Nabil Refai, PhD, PMP Title: Vice President E-Mail Address: [email protected] Telephone Number: 630-983-9819, Cell 630-248-7523 3. Identify the person authorized by the organization to negotiate on behalf of this Offer: Name: Nabil Refai, PhD, PMP Title: Vice President E-Mail Address: [email protected] Telephone Number: 630-983-9819, Cell 630-248-7523 4. Identify the person authorized by the organization to clarify/respond to queries regarding this Offer: Name: Nabil Refai, PhD, PMP Title: Vice President E-Mail Address: [email protected] Telephone Number: 630-983-9819, Cell 630-248-7523 5. Identify the person responsible for providing the mandatory usage reports listed in Section 6.4: Name: Taghreed Refai Title: President E-Mail Address: [email protected] Telephone Number: 630-983-9862 6. Use of Sub-Contractors (Check one)

No sub-contractors will be used in the performance of any resultant contract OR

☐The following sub-contractors will be used in the performance of any resultant contract:

Click here to enter text. (Attach extra sheets, as needed) 7. Please describe any relationship with any entity (other than Subcontractors listed in (5) above) which will be

used in the performance of any resultant contract. None


Letter of Transmittal Form of 77

(Attach extra sheets, as needed) Terms and Conditions of the RFP

Offeror must have read and understate all the terms and conditions shown in this RFP by checking the appropriate boxes provided. 8. On behalf of the submitting organization named in item #1 above, I accept the Conditions Governing the

Procurement as required in Section 3. 9. I concur that submission of our proposal constitutes acceptance of the Evaluation Factors contained in Section 5 of this RFP. 10. I have read and understand all the terms and conditions as shown in the NASPO ValuePoint Master

Agreement listed in Attachment A as required by Section 6.2. 11. I have read and understand all the terms and conditions as shown in the State of New Mexico’s Additional

Terms and Conditions listed in Attachment E as required by Section 6.5. 12. I have read and understand that failure to file the utilization reports and fees for both NASPO and the State

of New Mexico on a timely basis shall constitute grounds for suspension of this Agreement or termination of this Agreement for cause.

13. I acknowledge receipt of any and all amendments to this RFP.

___________________________Nabil Refai, PhD, PMP 6/7/2016 Authorized Signature Date (Must be signed by the person identified in item #2, above.)


E. Offeror’s Additional Terms and Conditions (if applicable) DSN has no additional Terms and Conditions


F. Response to Business Requirements (Section 6.7) SECTION 6: Administrative and Technical Response Requirements 6.1 Mandatory Minimum Administrative Proposal Requirements This section contains the minimum requirements that must be met in order to be considered for the evaluation phase. All of the items described in this section are non-negotiable. All Offerors must state willingness and demonstrate ability to satisfy these requirements in the proposal submitted for consideration. Diversified Services Network, Inc. (DSN) is committed to meet and satisfy all the requirements required in the RFP number 50-000-15-00058 for IT Temporary Services and has demonstrated its ability in this proposal. DSN accept all items in this section without exception. 6.2 NASPO ValuePoint Master Agreement Acceptance NASPO ValuePoint Master Agreement(s) resulting from this RFP will constitute the final agreement except for negotiated terms and conditions specific to a Participating States Participating Addendums. The Master Agreement will include, but not be limited to the NASPO ValuePoint Standard Terms and Conditions in Attachment A, the Lead State specific terms and conditions required to execute a Master Agreement in Attachment E, the Scope of Work in Attachment B and selected portions of the Offerors Proposal. This section highlights particular terms and conditions of NASPO ValuePoint Master Agreement Terms and Conditions, Offerors will be bound to all the terms and conditions when executing a Master Agreement as shown in Attachment A, Offerors must acknowledge in the Letter of Transmittal, Attachment E, Item 10, Question #10, they have read and understand all of the terms and conditions as shown in the Master Agreement Attachment A. DSN understands that the Master Agreement will include, but not be limited to the NASPO ValuePoint Standard Terms and Conditions in Attachment A, the Lead State specific terms and conditions required to execute a Master Agreement in Attachment E, the Scope of Work in Attachment B and selected portions of the DSN’s Proposal. DSN has read and understood NASPO ValuePoint’s terms and Conditions (Attachment A), the New Mexico’s Additional Terms and Conditions (Attachment E) and acknowledged in the Letter of Transmittal, Attachment E, Item 10, Question #10, that DSN has read, understands and agree to all of the terms and conditions as shown in the Master Agreement Attachment A. We understand that include, but not be limited to the NASPO ValuePoint Standard Terms and Conditions. DSN takes no exceptions for any of the terms and conditions in Attachment A and Attachment E. 6.3 Insurance To be eligible for award, the Offeror agrees to acquire insurance from an insurance carrier or carriers licensed to conduct business in each Participating Entity’s state at the prescribed levels set forth in Section 21 of the NASPO ValuePoint Master Agreement Terms and Conditions. Describe your insurance or plans to obtain insurance satisfying the requirements in Section 21.


For over 27 years, DSN has been insured to cover to all the prescribed level set by our customers. DSN’s insurance is with Harford Insurance Company. DSN is committed to acquire insurance from an insurance carrier or carriers licensed to conduct business in each Participating Entity’s state at the prescribed levels set forth in Section 21 of the NASPO ValuePoint Master Agreement Terms and Conditions. 6.4 NASPO ValuePoint Administrative Fee and Reporting Requirements To be eligible for award, the Offeror agrees to pay a NASPO ValuePoint administrative fee as specified in Section 6 of the NASPO ValuePoint Master Agreement Terms and Conditions. Moreover, specific summary and detailed usage reporting requirements are prescribed by Section 7 of NASPO ValuePoint Master Agreement Terms and Conditions. Offerors shall identify the person responsible for providing the mandatory usage reports in the Letter of Transmittal, item 5. (This information must be kept current during the contract period). Contractor will be required to provide reporting contact within 15 days of Master Agreement execution. DSN agrees to pay a NASPO ValuePoint administrative fee as specified in Section 6 of the NASPO ValuePoint Master Agreement Terms and Conditions. DSN’s report shall comply with all the detailed usage reporting requirements are prescribed by Section 7 of NASPO ValuePoint Master Agreement Terms and Conditions. DSN has identified the person responsible for providing the mandatory usage reports in the Letter of Transmittal, item 5. DSN is committed to provide reporting contact within 15 days of the Master Agreement execution. 6.5 Lead State Terms and Conditions Refer to Attachment E for the Lead State Special Terms and Conditions that apply to this solicitation. Offeror shall indicate in its Letter of Transmittal, Attachment B, Item 10, Question #5, that they have read and understand all of the requirements shown in the Lead State Terms and Conditions. DSN has read and understands the entire requirements in Attachment E for the Lead State Special Terms and Conditions that apply to this solicitation and indicated it in the letter of transmittal 6.6 Participating State Terms and Conditions In addition to the Lead State conducting this solicitation, the following Participating States have requested to be named in this RFP as potential users of the resulting Master Agreement: Hawaii, Illinois, Louisiana, Nevada, New Mexico, Oregon, Utah, Vermont, Virginia, and Washington. Other entities may become Participating Entities after award of the Master Agreement. Some States may have included special or unique terms and conditions for their state that will govern their state Participating Addendum. These terms and conditions are being provided as a courtesy to proposers to indicate which additional terms and conditions may be incorporated into the state Participating Addendum after award of the Master Agreement. The Lead State will not address questions or concerns or negotiate other States’ terms and conditions. The Participating States shall negotiate these terms and conditions directly with the supplier. State-specific terms and conditions are included in Attachment J. DSN understands that some States may have included special or unique terms and conditions for their state that will govern their respected state’s Participating Addendum. DSN is pleased to negotiate with the Participating States their terms and conditions directly.


6.7 Business Requirements This section contains technical requirements pertaining to the Temporary Employment Services. Other sections of this RFP contain additional requirements that must be met in order to be considered responsive. Offerors must identify in their response how their company meets (or exceeds) all requirements listed in Section 6 of this RFP solicitation.

6.7.1 Company Profile

Provide the following information specific to your company

1) Company History

Required Information Offeror’s Response

a) Year your company was founded. Diversified Services Network, Inc. (DSN) was established in 1989 in Illinois

b) Describe your client retention rate for the past

3 years.

DSN retention during rate for the past 3 years is 100%. DSN has not lost any of our clients in the last 3 years and has doubled the number of our public sector clients in the same period. DSN continues to maintain a reputation for delivering quality consulting services and solutions to a growing list of customers. Approximately 90 percent of DSN’s revenue is generated from repeat customers which demonstrates a continued confidence our customers have in our capabilities and services.

c) Describe your company’s growth during the

past three years.

During the past three years, DSN has grown 15% in the public sector (state government IT Temporary services).

d) What are your hours of operation and when are key account people available?

DSN’s corporate office hours of operation are from 8:30 AM to 6:00 PM CST. DSN’s corporate Key Account People are available during hours of operation (8:30 AM to 6:00 PM CST); however Account Managers for participating States will be available 8:30 to 6:00 PM local times, with emergency access provided for nights, weekends and holidays.

4 Business Profile

1) Customer Service / Service Delivery Strategy

a) Describe how problem identification and resolution will be handled. How do you respond to client complaints and service issues?

Our approach to problem identification, tracking and resolution: In the life cycle of an assignment, there will be


unexpected problems and issues that crop up. When these issues arise, DSN has the experience and the processes to deal with them promptly with right solution ensuring complete customer’s satisfaction. DSN has processes in place to deal with any unexpected issues quickly and effectively, thus mitigating any impact on the customer. DSN management is keenly aware that unresolved issue could create unnecessary risk conflicts and delays of engagement. DSN’s Policy and Procedure Our policy focuses on customer satisfaction and our process starts immediately as a soon as DSN is notified of an assignment where an issue has occurred.

DSN’s Account Manager, and/or other senior managers, will be available to meet with the State of New Mexico and/or a Participating States’ agency in the same day, and typically within a few hours of being notified of an issue. DSN works to establish local offices that are located within at most an hour away from most State agencies and staffed with an Account Manager who is dedicated for that State’s IT Temporary Services contract. At a bare minimum, DSN will establish voice contact within one hour of being notified of an issue occurring with any assignment.

DSN’s Account Manager will promptly meet customer’s counterpart early on to evaluate the issue and discuss ways to remedy the problem and agree on expectations that become the next step for DSN.

Should any customer issue not be resolved to the customer’s satisfaction, the issue is immediately escalated to the DSN’s Vice President and/or DSN’s Director of Operation to provide an immediate resolution for the issue in a short response time.

In the event that a resource is needed to be terminated from the engagement,


DSN’s Account Manager, and/or other senior management will be available to meet with the State of New Mexico and NASPO Value Point representative on the same day to address any concern and take any immediate corrective action.

If customer requests to terminate a resource immediately, a DSN representative will be on hand to talk to the resource and escort him/her outside the work place in a professional manner such that it does not disrupt the work environment. DSN will counsel the resource outside the work place and ensure that all customer policies in addition to DSN’s HR policies are followed. DSN will return any customer’s belonging to the designated state representative.

In case customer gives an advance notice for terminating a resource, DSN will follow customer’s policies in handling the termination of the resource and ensures seamless transition of work. DSN will provide appropriate follow-up action items, documented by management reports, to mitigate any impact on the assignment.

DSN has the resources ready to backfill any vacancy in timely and professional manner. We have a proven capability to rapidly recruit, train and deploy candidates to meet the customer’s requirements. DSN shall prioritize the need for a replacement candidate, and the Account Manager will escalate the matter to DSN senior management. DSN management will act immediately on the State Agency’s request to ensure that a replacement is found within the time specified by the state agency

b) How will you service your clients’ accounts? Describe in detail how your company profiles your clients’ needs for temporary services.

DSN has developed and refined a set of methodologies and tools that we use to ensure proper delivery of our Information Technology Temporary Services and to meet the goals and objectives of our customers. At DSN, our


experience is our strength. Our knowhow to service our client’s account is second to none. In spite of today's environment of our customers' increasing business demands, technical complexities, cost, schedule and competitive pressures, DSN continues to maintain a reputation for delivering quality information technology, consulting services and solutions to a growing list of customers. DSN brings unique, proven capabilities to any project and assignment, and our record of successful performance with both our public and private sector customers for over 27 years equates to a safe and reliable choice by any agency. To be successful, DSN’s management and personnel must function as one cohesive unit (partnering relationship). The team based on client’s rules and slandered practices will have continuous interaction on the measures necessary to achieve maximum success in understanding the needs of our clients. Therefore, by planning and optimizing resources and coordinating with client’s personnel on a regular basis to discuss the work, clear communication and attainment of mutual goals will ensue. We see these goals as:

Providing technical solutions to satisfy customer’s needs.

Delivering quality IT temporary resources.

Effective control of cost and schedule. DSN’s Account Manager is responsible for establishing approaches to various issues and maintaining compliance with the client’s standards. The account manager interfaces with customer's counterpart on any technical, budget, and planning issues that arise. He or she is responsible to ensure that DSN’s services meet customer’s needs and expectations based on the following principles:

Perform all work using established customer’s procedures.

Conduct regular reviews of work processes to maintain, and where possible, to improve efficiency.


Maintain close interfacing relationships with client’s counterparts at all levels of organization.

Ensure total quality of product (technical, administrative, functional, and implementation) throughout its development.

Ensures clear understanding of the detailed scope of each assigned task. When a detailed scope is not available, DSN will work with client’s personnel in a phased approach to assist in identifying the need and developing an appropriate scope of work.

After authorization and upon receiving a detailed scope, DSN performs the following activities as required:

The scope is evaluated to verify completeness and accuracy.

Based on client’s rules and practices, a kickoff meeting is conducted to develop a proposed technical approach/logic, clarify the division of responsibility and to develop a plan for budget and schedule based on technical logic. Changes to original scope, including schedule and budget impact, are identified promptly to our customer. These changes are formally controlled, processed, reviewed and submitted for customer's approval prior to implementation. DSN provides deliverables to clients as required by the task and in accordance with client standards and practices.

We recommend periodic technical review meetings between DSN and client’s management to verify that DSN’s technical resources meet customer’s needs and satisfaction. . How DSN profiles its clients’ needs for temporary services and services delivered: The process starts by DSN identifying and understanding the current and anticipated needs for IT temporary services by its clients. DSN believes that customer satisfaction requires thorough understanding of every requirement. In


addition to our automated system’s technology, which facilitates matching client requirements with available candidates, DSN utilizes other business practices to achieve this end, which is described below:

DSN performs a thorough review of each work order, and documents the skill requirements on an internal DSN system document called “Work Order” which is available for review on our computer network.

A work order includes, at a minimum, the following information: Position title/classification; Background requirements (i.e., degree and level of experience); Job duties; length of assignment; Billing and rate information; and Project supervisor.

DSN is committed to matching resources to customer's requirements each step of the way. Mismatching resources to customer's requirements can be one of the most detrimental impacts to an information technology project. DSN's process for matching resources to State agency requirements is as follows:

Diligent analysis of the State agency information technology requirements and any other related issues.

DSN enters the State agency’s IT skill requirements into our database to search for the best resource.

DSN identifies available and qualified IT personnel that match the State agency requirements from our vast pool of resources of highly qualified IT professionals. This is done through our recruitment process as described in the answer to the Section c.

The search is conducted with the goal to find local consultants with the appropriate skills. DSN primarily recruits local employees, thus eliminating unnecessary travel costs, duplicate residences and reducing employee turnover.


c) “Describe your company’s national capabilities to satisfy clients’ needs for temporary services and how your manage those accounts in various geographical areas

We are a national company with seven offices nationwide and one overseas office. DSN strategy for IT staffing revolves around establishing local offices close to our customers to better understand the local market for top local talent and connect them with our job opportunities. To the extent possible, DSN recruits local employees, thus eliminating travel costs and ensures stability and low turnover. Throughout our 27 year history, DSN has developed a large and dynamic internal database of thousands of pre-screened and available professional IT resources nationwide. Our large internal database brings DSN’s recruiting team access to a full spectrum of IT resources with skills ranging from Mainframe to Cloud Computing and Big Data analytics. Our pool of technical resources contains more than collections of resumes, it has current and past applicants who are contacted and vetted periodically to keep the most qualified resources with their availability for other assignments using Taleo, an Oracle tracking system. In addition, DSN’s website lists all available job opportunities and allows job seekers to upload their resumes directly in our data base for an immediate consideration. Our national capabilities to satisfy clients’ needs for IT Temporary Services utilize the following resources:

DSN’s large internal database: DSN maintains a database that contains tens of thousands of resumes of pre-qualified IT consultants. The database contains current and past applicants who are contacted periodically to update their skills and their availability for other assignments. The database is maintained and updated continuously.

Online recruiting services: DSN uses several Internet job services to post job requirements and locate resources. DSN uses LinkedIn, CareerBuilder, Dice, Monster, LinkedIn, Jobs and others

Advertising: DSN advertises frequently for IT consultants in major Technology


Magazines, newspapers in United States and in trade magazines nationwide.

Fortune 500 Outplacement: DSN uses large corporate outplacement services such as from AT&T, Illinois Power, Utilities and others to locate IT professionals who are affected by company downsizing.

Job Fairs: DSN attends various Job Fairs nationwide for IT which are held frequently in major cities throughout the United States and is considered a good source for locating IT consultants.

Employment Agencies: DSN uses employment agencies as another source of finding the needed resources.

Colleges and Universities: DSN uses college and university placement and Alumni offices to screen fresh graduates and locate potential IT professionals.

Referral Program: DSN pays a bonus to any employee for successful referrals.

Specialty Companies: Currently, DSN has in place working agreement with specialty companies providing us with access to a wide range of technical expertise. DSN continue to maintain good working relationships with several consulting firms which we have used successfully on many occasions to assist in quickly staffing project for peak demand. Our subcontractor‘s pool has more than 200 companies. If DSN is unable to find a resource within 24 hours of receiving the staffing request, we will forward the resource request to s o m e o f our subcontractors for assistance in filling the position.

P With this vast pool of resources coupled with our 27 years of extensive experience in state governments IT Temporary Service and the know-how to meet our customers’ needs, we bring significant national network of excellent IT resources. DSN prides itself in developing a deep understanding of our customers so that we can work in collaboration to meet their needs. Providing IT Temporary Services to state governments has been DSN’s primary business for


over 27 years. DSN uses a third party (HireRight) to verify all applicant's current and previous work history, including dates of employment; job titles, responsibilities and reasons for leaving, attendance, employee rating, eligibility for rehire and work habits along with other information as it become necessary. In summary: The success of DSN in providing superior services at competitive cost to customers is based on our ability to draw from our vast robust national network of resources of highly qualified IT resources and maintaining a low company overhead in order to control cost. Our ability to provide experienced IT resources to meet state governments’ demand for a specific term is second to none. DSN prides itself on making the utmost rigorous and concerted effort for delivering the right resources the first time, on time, at competitive rate, and with complete customer satisfaction in mind.

d) Affirm that you can provide the services throughout the United States (including Alaska, Hawaii, and the District of Columbia).

DSN welcome the opportunity to provide IT services throughout the entire United State including Alaska and Hawaii, and the District of Colombia. For over 27 years, Diversified Services Network, Inc. (DSN) has been a supplier of IT Temporary Services for state governments as well as Fortune 500 companies. Founded in 1989, DSN is proud to name the States of Illinois, North Carolina, Wisconsin, Minnesota, Ohio, Iowa, the United States Agency for International Development (USAID) and companies such as IBM, Caterpillar, State Farm Insurance, and, as some of our customers. DSN delivers well-planned, well-executed solutions that tightly align talents, culture and cost with customer’s goals and priorities to maximize their return on investment. Currently, DSN provides IT Temporary Services in seven states and in several countries overseas such as China and Egypt. Our national and international experience brings significant experience and resources to meet state governments’ needs for IT Temporary Services. In addition, DSN’s strategy for IT staffing revolves around establishing local offices close to our customers to understand the local IT market for top local talent and connect them with our job


opportunities. To the extent possible, DSN recruits local employees, thus eliminating travel costs and ensures stability and low turnover. DSN understands the goal of the State of New Mexico in conjunction with the national goal of NASPO Value Point Cooperative Purchasing Program is to establish a pre-qualified pool of highly prequalified IT Professional Services consulting to provide professional assistance on as needed basis. No matter how complex the task on hand, DSN brings significant experience directly relevant to state governmental systems and projects nationwide. Our track record makes DSN a safe and reliable choice for any customer wanting to enhance their projects or augment their staff with proven IT temporary staffing expertise.

e) Indicate where you offer services in the territories of the United States.

Currently, DSN provides IT temporary services in seven states, and in several countries overseas such as China and Egypt, and we have the capability of providing IT temporary services in all US states, including Hawaii and Alaska. Our national and international experience brings significant experience and resources to meet state governmental needs for IT Temporary Services. In addition, DSN’s strategy for IT staffing revolves around establishing local offices close to our customers to understand the local market for top local IT talent and connect them with our job opportunities. To the extent possible, DSN recruits local employees, thus eliminating travel costs and ensures stability and low turnover. DSN does not currently offer IT Temporary Services in some territories of the United States, such as Puerto Rico or Guam.. However, DSN looks forward to the opportunity to provide IT Professional Services in these U.S. territories should they want to avail themselves of this agreement. DSN feels confident in our ability to provide IT resources in different locales due to our 27 years of experience providing IT resources both domestically and internationally. For over 27 years, Diversified Services Network, Inc. (DSN) has been a supplier of IT Temporary Services for state governments as well as fortune 500 companies. DSN understands the goal of the State of New Mexico in conjunction with the national goal of NASPO Value Point Cooperative


Purchasing Program is to establish a pre-qualified pool of highly prequalified IT Professional Services Consulting firms to provide professional assistance as needed. No matter how complex the task on hand, DSN brings significant experience directly relevant to state governments systems and projects nationwide. Our track record makes DSN a safe and reliable choice for any customer wanting to enhance their projects or augment their staff with proven IT temporary staffing expertise.

f) How do you assess customer satisfaction? How do you measure customer satisfaction? What are your quality assurance measures and how are they handled in your organization.

DSN’s number one focus is on customer satisfaction and we are proactive in that pursuit.

A key component in our approach to assess customers’ satisfaction is to assess and ensure that the quality of the work being performed meets and/or exceed customer expectations. The Account Manager tracks customer feedback, employee’s training, scope, schedule, rate, functional responsibilities, procedures, and budget. Additionally, the Account Manager will periodically conduct technical assessment and customer feedback of work in progress and work completed. The assessment process will vary by customers and projects in relation to the scope of activities. DSN’s Account Manager and other senior management will also be available to meet with the State of New Mexico’s representative in the same day within 1-2 hours notice to discuss any issue that may arise. DSN will assign an Account Manager that will be within one hour from the customer’s location. DSN will provide appropriate follow-up action items to ensure customer’s satisfaction with DSN’s services. The DSN’ Management encourages the development of Service Level Agreement (SLA) for acceptable performance range and scorecard with conditions, milestones, requirements, or timetables that must be met. DSN has a long history of utilizing statistical quality management to improve operational performance and deliver predictable levels of service to customers. The entire operational culture of DSN has been based on


differentiating its brand in the marketplace through quality service. We have performed many performance based contracts that are based on a performance scorecard basis. To be successful, DSN’s management and personnel must function as one cohesive unit (partnering relationship) with our customer. DSN’s Account Manager must have continuous interaction on the measures necessary to achieve maximum customer’s satisfaction. DSN is prepared to assist the state in establishing a working interface and appropriate procedures with various agencies. DSN’s Policy and Procedures for Post Engagement Assessment Policy: DSN’s Account Manager conduct a Post Engagement Assessment meeting with the Customer’s counterpart to discuss the overall performance of the assignment and assess the results. Communication is the key for the success of the post assignment assessment; the goal of which is to evaluate the overall customer satisfaction and the strengths and weakness of DSN’s performance.

Briefing:

In addition, DSN’s policy requires the Account Manager to prepare and present a final briefing to customer in the Post Engagement Assessment Meeting to address the results of individual Task Orders. This briefing, whether oral or written, will be thorough, accurate and timely way and according to customer’s practices and procedures to review of DSN’s performance.

The Account Manager also will prepare a detailed final report of the Post Engagement Assessment meeting with the Customer. The report will be distributed to the Vice President and DSN’s Senior Managers for further discussion and evaluation.

g) Describe in detail what steps your company takes to understand the business needs of their customer.

State of New Mexico in conjunction with the national goal of NASPO Value Point Cooperative Purchasing Program needs partner that understands the complex technology environment


across the large spectrum of complex and multifaceted state governmental projects of today. They require a partner with a proven record of accomplishment in providing IT Temporary Services and knowledge of state governments systems. DSN is that partner. DSN has developed and refined a set of methodologies and tools that we utilize to ensure an in-depth understanding of our customers business needs in order to deliver DSN’s IT Temporary Services to meet their goals and objectives. We have established and maintain a solid reputation of treating every customer as if they are our only customer. This means that DSN will move mountains in order to achieve your goals. By doing this, DSN aims to exceed your expectations and thus create fanatical users of our services. At DSN, our experience is our strength. DSN’s steps to understanding the business needs of our customer We meet with the customer team either virtually or in-person to gain an understanding of the environment, culture, rules of engagement and general needs. That information will be shared with DSN’s recruiting team as part of a training session. We take the time to understand customer’s complete IT service needs. DSN works as a partner with our customer to provide the best IT staff and services they will need to help them reach their goals. We sum up our promise in two words: “Working together.” DSN performs the following key components to ensure in depth understanding of our customer’s business needs:

Identify – DSN identifies the business requirements of the customers and review them with their appropriate customer team. Analyze – Analyze thoroughly each requirement and post it Taleo tracking system. Communicating and Tracking- DSN communicate to track internally the progress of meeting customers’


requirements to ensure providing the best right resources that meet our customer needs. .

h) Describe your company’s performance monitoring for the company.

DSN monitors and assures the quality of work performed - DSN utilizes project control tools to effectively monitor the performance and the quality of the work being performed. The Project Controls help to monitor and manage the scope, budget, schedule of service activities and quality of work. Through the use of these tools, the DSN management will be provided the necessary information for early identification and resolution of problems that may arise. Key features include the following: DSN’s project schedule ensures timely delivery of services, and matching resources to the requirements of customers. The Account Manager tracks customer feedback, employee’s training, and quality for scope, schedule, cost, functional responsibilities and procedures. Additionally, the DSN’s Account Manager and the Director of Talent Acquisition will conduct technical assessment and customer feedback of work in process and work completed periodically. The DSN’s utilizes an internal tool similar to a “Service Level Agreement (SLA)” for monitoring an acceptable performance for our company. The measurement centers on using a scorecard to monitor the work being performed against customer’s requirements and project schedule. DSN has a long history of utilizing statistical quality management to monitor and improve operational performance and deliver predictable levels of service to customers. The entire operational culture of DSN has been based on differentiating its brand in the marketplace through quality service. We have performed many performance based contracts that are based on a performance scorecard basis. DSN is keen to hear from our employees after the end of their assignment as part of our performance monitoring tools. When an assignment ends, DSN’s Account Manager together with DSN’s Director of Talent Acquisition, is responsible to reach out to the affected employees /subcontractors in a responsive manner by


providing timely, accurate data, clear communications and set clear and honest expectations for them. The Account Manager and the Director of Talent Acquisition will conduct a Post Engagement Assessment meeting that includes an End of Assignment Interview with the affected personnel and follow with an off-boarding procedure.

2) Candidate Qualifications

a) Describe how your company identifies the most qualified candidates for your customers. Describe your company's performance monitoring for the candidates.

For over 27 years, DSN has been providing superior IT resources and consulting services for long and short terms projects to both state governments and Fortune 500 companies for many successful years. Our number one focus is our customers’ satisfaction which dictates providing quality resources that absolutely match the project’s requirements and that meets and/or exceeds customers’ expectations. DSN’s process starts by identifying and understanding the current and anticipated needs of our customer. Therefore, DSN follows the best in class business practices to achieve the quality and successfully match prospective Resources to Skill Categories as described below: . DSN’s process starts by thoroughly examining customer’s requirements by DSN’s Account Manager, Director of Acquisitions and DSN’s Technical Manager. Upon the completion of an in-depth understanding of the requirements, environment, qualifications, experience, mandatory and desirable skills, a Task Order is generated and entered into DSN’s centralized recruiting portal, Taleo, an Oracle tracking system. The Task Order would include, at a minimum, the following information:

Position title/classification

Background requirements (i.e.,


degree and level of experience)

Job duties

Reason for requirement/project information

Length of assignment

Billing and rate information

Location of the job.

DSN conducts thorough screening of each candidate qualifications against customer’s requirements.

DSN conducts thorough screening of each candidate’s ability against customer’s works environment and culture.

DSN uses a comprehensive and thorough screening process to qualify potential employees to ensure that the most qualified IT professionals are selected. This screening process consists of in depth evaluation of applicant technical skills, telephone interview, personal interview, technical interview and testing. Applicant's references and education are checked thoroughly and documented. DSN utilizes a set of tests for evaluation of candidates. We conduct an on-line technical test for the candidates to evaluate their technical skills. DSN uses a third party testing facilities to help in assisting in the evaluation of the technical skills of the potential hire; DSN uses Derrico Computers and Software Unlimited for these testing purposes. Only the candidates scoring more than 75% marks are interviewed by technical experts. Based on specific requirements, we use our own technical experts to technically evaluate the potential candidates. The staffing, screening and testing will be coordinated by the Director of Acquisition, Human Resources Manager, and Account Manager. DSN’s ability to respond to changing staffing requirements has been demonstrated at all our customers. DSN uses a comprehensive and thorough Drug Screening and Background check process to qualify personnel for employment at the firm. DSN uses several qualified medical facilities nationwide


such as Quest diagnostics and its affiliates to conduct drug screening on all employees before the start of their assignment. In addition DSN uses HireRight for Background Screening for each person before the start of their employment with DSN. DSN recruits local employees, thus eliminating travel costs, duplicate residences and reducing employee turnover. If local employees are not found, the search expands to other avenues available in our recruitment system to find suitable personnel to fill the requirements. This is done in the most efficient manner to locate the most qualified IT professional available for the job in a timely manner and with competitive billing rate. In summary, DSN has the infrastructure in place, the experience and the skills for matching resources to state agency requirements and to staff up the state agency projects within a timely manner with the best technical resources available in both expertise and quantity.

DSN’s policy and Procedure for monitoring candidates’ performance: DSN’s policy is to monitor candidates’ performance on a regular basis throughout the life of the contract. Monitoring candidates’ performance is a key component for the success of the project and for customer satisfaction. The goal of DSN’s Performance Monitoring and Evaluation is to ensure retaining the best qualified resources to meet and exceed customer expectations in addition to the mutual benefit of DSN and its resources. DSN has over 27 years of experience in managing multiple contracts for multiple customers at various sites. Our performance monitoring approach is designed to ensure that our candidates (consultants) are meeting the needs of our customers and that their work-related needs are met. DSN’s Account Manager and Director of Talent Acquisitions work collaboratively to ensure the Resources performance meets customer expectations. In general, the actual process for monitoring


candidates’ performance varies from task to task but the general organization structure continues to follow our traditional strategy, allowing for DSN accountability for its agreed-upon performance. Our approach to monitor candidates’ performance is to work closely with our customer through the formation of a strong project team, dedicated to technical excellence and customer satisfaction. For effective performance monitoring of candidates and per customer’s policies and procedures, DSN’s management recommends periodic face-to-face performance review meetings with customer’s procurement agency or project leads to determine the status of all assignments’ activities.

DSN conducts candidates’ performance evaluation as follows:

DSN’s Account Manager and Director of Talent Acquisition initiate Performance Monitoring Evaluation annually or when an assignment ends. The main considerations in the performance monitoring and evaluation is customer feedback in assessing candidates’ quantity of work, work habits, interpersonal relations and adaptability to job conditions.

The goal of DSN’s Internal Performance Monitoring and Evaluation is to ensure retaining the best qualified resources to meet and exceed customer expectations in addition to the mutual benefit of DSN and its resources. In addition, DSN’s management utilizes Performance Monitoring Evaluations in decisions about employment conditions, training, merit pay increases, job assignments, Resource development, promotion and retention.

The process starts by DSN’s employee or subcontractor conducting a self assessment. The purpose is to provide the opportunity for employees/subcontractor to evaluate their own performance and express how they think they’ve performed without being influenced by their supervisor’s judgments.

DSN’s Account Manager provides employee/subcontractor with a blank copy of their performance assessment form in order to complete


the self assessment section which then turned back to the Account Manger.

The Account Manager completes his/her section in addition to the customer feedback and then set up a discussion time for review and discusses the performance of the employee/subcontractor.

Continuous Improvement Review: This process is linked to DSN’s quality improvements and productivity training policy. DSN has a continuous improvement program which offers employees IT classes to enhance employee growth and keep them abreast of changes in technology. These classes are offered in the evening and weekend free of charge to employees. These classes are taught by local colleges exclusively designed for DSN employees. DSN provides extra training to employees if it is beneficial to our customers and required to learn or enforce technical skills. In addition, DSN offers tuition reimbursement for continuing education courses.

b) Describe how your company verifies each candidate meets the customer’s requirements necessary to perform the required duties.

It is very important for DSN to ensure that all of the resources that we provide our customers meet and exceed the requirements set by them for their project needs. Over our 27 year history in providing professional IT resources to our customers, DSN has developed a strong network of thousands of readily accessible resources with pre-verified skills. All of these resources have been entered into our internal database of resources to allow DSN to quickly locate and place the best available IT resource with our customer. The majority of the resources that DSN provides to our customers come from this pre-verified pool of resources, or directly from within our own employee base. To ensure that DSN consistently provides our customers the professional IT resources with the specific skills and skill levels that our customers need, DSN has developed a detailed skills evaluation process to fully evaluate a potential candidate’s strengths and weaknesses prior to including them into our database of pre-screened and verified resources. This first begins by fully understanding the specific requirements for the


particular IT resources(s) that our customer is seeking, and then developing a skills matrix for the particular customer need detailing every skill, skill level, and minimum years of experience that the customer requirement has. As a part of DSN’s candidate qualification screening process with any potential candidate, DSN recruiters perform a detailed review of each potential candidate’s resume, paying particular attention to the technical skills and specific technology platforms that the candidate references in his/her resume. The DSN recruiter then begins a potential candidate’s resume assessment process, which includes reviewing each applicable technical skill and skill level required by the customer need, and determines the years of experience with each skill, the level of skill that the candidate has with that skill, and reviews how/when/where that candidate achieved that level of skill, and whether or not that candidate has any certifications proving that skill level. This initial assessment of the candidate’s skills is done during the initial candidate pre-screen interview, either by phone or via Skype. During this initial skills evaluation process with the potential candidate, the DSN recruiter reviews the candidate’s resume in detail, ensuring that each customer required or desired skill is fully addressed in the candidate’s resume. Validating technical training and skill development of Resource. Subsequent to the candidate initial skills evaluation, the DSN recruiter begins the verification process of determining the validity of the candidate’s claimed skills and skill levels. This verification process begins with following up on candidate provided references and ensuring that the skills and skill levels claimed on the resume are verified by the reference as being accurate. DSN uses a third party (HireRight) to verify applicant's current and previous work history, including dates of employment; job titles, responsibilities and reasons for leaving, attendance employee rating, eligibility for rehire


and work habits along with other information as it become necessary. DSN recruiter will review any training courses that the candidate may list on his/her resume and request certificates of completion if available. If the candidate has stated on their resume that they have been certified in any skill by a nationally or internationally known certification organization, the DSN recruiter will then verify that the certification actually was issued and whether or not the certification is still valid. All verifications and validations steps are documented and included with candidate credentials. Once all of these items have been verified and documented, and if the candidate is deemed to be a potential match for a particular customer need, the DSN recruiter will then submit the candidate for initial management review. The initial DSN management review process consists of a review of the candidate resume and skills matrix by DSN’s Director of Talent Acquisition to ensure that nothing in the initial screening process has been overlooked. Once a candidate has passed the initial management review process, the candidate is presented for specific technical review. Depending upon the specific technology skills mix, DSN may conduct this technical review utilizing DSN internal resources, or it may use the services of an independent third-party technical assessment organization, to conduct the candidate technical review. During this technical review process, the candidate’s skills are evaluated independently of the recruiting process to provide an un-biased technical opinion of the true skill level of the candidate. DSN uses a variety of methods to conduct these technical reviews, including online tests and verbally provided tests. DSN, at times, uses the services of Derrico Computers, and other independent third-party testing organizations, to provide even a more detailed skills evaluation of many of the newer or emerging technologies to ensure that candidate skill levels meet the customer requirements.


Once a candidate has completed DSN’s technical review process, the candidate is re-assessed to ensure that they are fully capable of meeting the requirements of our customer’s project. Once that re-assessment is completed, then the candidate is presented to the Account Manager in charge of the customer account for final approval of the candidate and to submit to the customer. The Account Manager of the customer account is DSN’s final arbiter of the quality of candidate’s submittal to the customer. Skills Development: Whereas we have a stringent initial technical review process for potential candidates to be submitted for any DSN customer opportunity, we also have ongoing annual reviews of our consultants to ensure that their skills are maintained and improved upon. At DSN, our consultants are our biggest asset. The ongoing attention to the development and welfare of our consultants over the years has allowed DSN to grow and remain in business for over 27 years. As part of our annual review process, we set goals for each consultant to continue to develop their skills further, and to acquire new skills or certifications, to make each consultant more valuable to our customers, and to DSN. At DSN, we believe that a professional IT consultant’s growth in technical competency, and certifications in their field of endeavor, equates to professional growth which is then rewarded by financial growth during our annual review process. We support each consultant’s technical growth by offering educational benefits and technology training benefits as explained in our responses to other questions listed above.

c) What is your company’s policy in regards to unsatisfactory candidates?

In the life cycle of an assignment, there will be unexpected problems and issues that crop up. When these issues arise, DSN has the experience and the processes to deal with them promptly with right solution ensuring complete customer’s satisfaction. DSN has processes in place to deal with any unexpected issues quickly and effectively, thus mitigating any impact on the customer. DSN management is keenly aware that unresolved


issue could create unnecessary risk conflicts and delays of engagement. DSN’s Policy and Procedure Our policy focuses on customer satisfaction and our process starts immediately as a soon as DSN is notified of an assignment where an issue has occurred.

DSN’s Account Manager, and/or other senior managers, will be available to meet with the State of New Mexico and/or a Participating States’ agency in the same day, and typically within a few hours of being notified of an issue. DSN works to establish local offices that are located within at most an hour away from most State agencies and staffed with an Account Manager who is dedicated for that State’s IT Temporary Services contract. At a bare minimum, DSN will establish voice contact within one hour of being notified of an issue occurring with any assignment.

DSN’s Account Manager will promptly meet customer’s counterpart early on to evaluate the issue and discuss ways to remedy the problem and agree on expectations that become the next step for DSN.

Should any customer issue not be resolved to the customer’s satisfaction, the issue is immediately escalated to the DSN’s Vice President and/or DSN’s Director of Operation to provide an immediate resolution for the issue in a short response time.

In the event that a resource is needed to be terminated from the engagement, DSN’s Account Manager and/or other senior management will be available to meet with the State of New Mexico and NASPO Value Point representative on the same day to address any concern and take any immediate corrective action.

If customer requests to terminate a


resource immediately, a DSN representative will be on hand to talk to the resource and escort him/her outside the work place in a professional manner such that it does not disrupt the work environment. DSN will counsel the resource outside the work place and ensure that all customer policies in addition to DSN’s HR policies are followed. DSN will return any customer’s belonging to the designated state representative.

In case customer gives an advance notice for terminating a resource, DSN will follow customer’s policies in handling the termination of the resource and ensures seamless transition of work. DSN will provide appropriate follow-up action items, documented by management reports, to mitigate any impact on the assignment.

DSN has the resources ready to backfill any vacancy in timely and professional manner. We have a proven capability to rapidly recruit, train and deploy candidates to meet the customer’s requirements. DSN shall prioritize the need for a replacement candidate, and the Account Manager will escalate the matter to DSN senior management. DSN management will act immediately on the State Agency’s request to ensure that a replacement is found within the time specified by the state agency

DSN will provide appropriate follow-up action items, documented by a management report, to correct deviations from the budget and schedule. In addition, DSN will add to the report to “lesson Learned”’ and save it in DSN repository.

In general, DSN’s process in addressing unsatisfactory candidates issue follows the best practices in identify the issue and resolve them to customer satisfaction. We listen, communicate, and collaborate and act promptly to solve any issues that may arise during engagement


d) Describe how your company will obtain and assign temporary staffing under the contract. Policies and responses must include the following: skill testing and screening mechanisms, including a description of reference and/or background checks solicited for each applicant and; the manner in which job assignments/job matching will be determined.

Method of obtaining the right staff: To the extent possible, DSN recruits local employees, thus eliminating travel costs and ensures stability and low turnover. Our primary recruiting methods include the following: DSN’s large internal database: DSN maintains a database that contains tens of thousands of resumes of pre-qualified IT consultants. The database contains current and past applicants who are contacted periodically to update their skills and their availability for other assignment. The database is maintained and updated continuously. Online recruiting services: DSN uses several Internet job services to post job requirements and locate resources. DSN uses LinkedIn, CareerBuilder, Dice, Monster, LinkedIn, Jobs and others. Advertising: DSN advertises frequently for IT consultants in major Technology Magazines, newspapers in United States and in trade magazines nationwide. Fortune 500 Outplacement: DSN uses large corporate outplacement services such as from AT&T, Illinois Power, Utilities and others to locate IT professionals who are affected by company downsizing. Job Fairs: DSN attends various Job Fairs nationwide for IT which are held frequently in major cities throughout the United States and is considered a good source for locating IT consultants. Employment Agencies: DSN uses employment agencies as another source of finding the needed resources. Colleges and Universities: DSN uses college and university placement and Alumni offices to screen fresh graduates and locate potential IT professionals. Referral Program: DSN pays a bonus to any employee for successful referrals.


Specialty Companies: Currently, DSN has in place working agreement with specialty companies providing us with access to a wide range of technical expertise. DSN continue to maintain good working relationships with several consulting firms which we have used successfully on many occasions to assist in quickly staffing project for peak demand. Our subcontractor‘s pool has more than 200 companies. If DSN is unable to find a resource within 24 hours of receiving the staffing request, we will forward the resource request to s o m e o f our subcontractors for assistance in filling the position.

P Outplacement services: DSN uses large organizations’ outplacement services such as state governments, the US military, and Fortune 500 companies to locate IT professionals who are affected by downsizing or end of assignments. Active and passive recruiting efforts – DSN’s team actively work on all customer resource requirements. Additionally, DSN’s recruiting team is always working on developing a pipeline of potential resources for future client resource needs based upon our understanding of past needs. Hard to find resources: DSN reaches out to the Software companies such as IBM and SAP America to acquire training and certifications for our consultants as well as to locate potential resources. In addition, for the hard to find resources, DSN’s strategy revolves around building pipelines of these resources in anticipation of your needs. DSN has the ability to respond quickly to changing staffing requirements. DSN strives to establish partnership with various specialties companies. Sub-vendor relationships: DSN has developed relationships with a wide variety of niche sub-vendors to assist us in providing highly specialized resources on quick turnaround in quickly staffing projects for peak demand. DSN’s work force is comprised of approximately 10% IT resources from subcontractors. Visa program: DSN has had a visa program for more than 15 years to sponsor H1B and TN visa holders who have the technical qualifications


required for hard to find skills or peak demands. DSN verifies the legal status for all H1B and TN cisa holders and confirms their employment eligibility before including them in our network of Resources and before assigning them to any of customers. In addition, DSN ensures that the resources that work under the visa program are authorized to work if offered the position. Our workforce is comprise approximately 10% of H1B and TN holders. With this vast pool of resources, DSN’s robust network of resources delivers the needed IT Temporary Services at competitive billing rates. DSN maintains low company overhead in order to help control cost.

The following is a detailed description of the processes uses to assign, skill testing, screening mechanisms, including a description of reference and/or background checks solicited for each applicant and; the manner in which job assignments/job matching will be determined. We are keenly aware that mismatching resources to customer's requirements can be one of the most detrimental impacts to an Information Technology project. Our success is based on matching quality resources to customer's requirements as well as our ability to draw from our vast resources of highly qualified IT professionals and maintaining a low company overhead in order to control cost. Our strategy to quality and matching resources to customers’ needs is centered on being responsive to customers and employees by providing timely information and set clear and honest expectations. DSN believes that customer satisfaction requires thorough understanding of every requirement. DSN’s process starts by identifying and understanding the current and anticipated needs of our customer. Therefore, DSN follows the best in class business practices to achieve the quality and successfully match prospective Resources to Skill Categories as described below: . DSN’s process starts by thoroughly examining Customer’s requirements by DSN’s Account


Manager, Director of Acquisitions and DSN’s Technical Manager. Upon the completion of an in-depth understanding of the task’s requirements, environment, qualifications, experience, mandatory and desirable skills, a Work Order is generated and entered into DSN’s centralized recruiting portal, Taleo, an Oracle tracking system. The T.O. would include, at a minimum, the following information:

Position title/classification

Background requirements (i.e., degree and level of experience)

Job duties

Reason for requirement/project information

Length of assignment

Billing and rate information

Location of the job.

DSN conducts thorough screening of each candidate qualifications against customer’s requirements.

Technical Evaluation, Screening, Testing and Reference check: DSN conducts thorough screening of each candidate’s ability against customer’s works environment and culture. DSN is committed to provide the best IT Resources available to customer's requirements each step of the way. Therefore, DSN’s Recruiters use a comprehensive and thorough screening process to qualify potential employees to ensure that the most qualified person is selected. This screening procedure consists of in depth evaluation of applicant technical skills, telephone interview, personal interview, technical interview and testing. Applicant's references and education are checked thoroughly and documented. DSN uses outside testing facilities to evaluate the skills’ level of an applicant as needed. The following is a detailed description of the processes that DSN uses for screening and qualifying prospective Resources including description of specific methods for screening and criteria for qualification, the total number of


applicants screened in the last two years, and the number of applicants accepted in the last two years. At the end of this section there are examples of DSN’s processes that ensure hiring the most qualified resource for the right project. DSN conducts thorough screening of each candidate qualifications against customer requirements. DSN follow the following steps in its screening process:

After Recruiter Identifies Prospective Resource’s resumes, Recruiter pre-screens the resumes before initiating a Call or email to the potential applicant. Recruiter uses Resume Screening Checklist.

After Indentifying a Prospective Resource, Recruiter reaches out to Prospective Resource to conduct phone screen.

DSN conducts an on-line technical test for the candidates to evaluate their technical skills. DSN uses a third party testing facilities to help in assisting in the evaluation of the technical skills of the potential hire.

DSN uses Derrico Computers and Software Unlimited for the testing purposes. Recruiter coordinates with Technical manager the most appropriate testing for the prospective resource.

Only the candidates scoring more than 75% marks are interviewed by technical experts. Based on specific requirements, we use our technical experts to technically evaluate the potential candidates.

Recruiter arrange for in person screen with Technical Manager, Account Manager and HR Manager. Each interviewer uses Attachment C-- In Person Technical Questionnaire for Prospective Resource.

A meeting between the three managers is arranged to compare notes and examine the test results score and decide if the resource is fit and meets all customer requirements to submit the prospective resource to customer.


Reference check: DSN uses HireRight for candidates’ reference check, background Screening for each person before the start of their employment with DSN. Drug Screening: DSN uses a comprehensive and thorough Drug Screening and Background check process to qualify personnel for employment at the firm. DSN uses several qualified medical facilities nationwide such as Quest diagnostics and its affiliates to conduct drug screening on all employees before the start of their assignment. In summary, DSN has the infrastructure in place, the experience and the skills for matching resources to state’s agencies requirements and to staff up the state agency’s projects within a timely manner with the best technical resources available in both expertise and quantity. In addition, we have a strategy to protect our DSN’s value. At the center of that strategy is DSN’s promise. It says what we stand for, how we differ from our competitors and why customers should care. Our promise to the State of New Mexico and NASPO Value Point participants is this: “We’ll take the time to understand your complete IT Temporary Services picture. Together, we work with you, now and over time, to provide the best IT staff and services you’ll need to help you reach your goals. We sum up our promise in two words: Working together.”

e) What is your company’s timeframe for placements of candidates for new customers?

DSN is proactive in pursuing a long term perspective to meet the staffing for these types of positions in a timely manner that meets or exceeds customer’s expectations. Our estimate for an average time for locating qualified staff for these positions is no more than 3-4 days. DSN maintains a pool of pre-screened IT staff for hard to fill positions ready to join your project with little more than a one-week notice. Therefore, DSN’s strategic perspective for such IT staffing are best met by advance preparation in


anticipation of future needs by building and managing sustainable talent pipelines of qualified staff where new sources of talent are identified in advance. DSN believes that talent management is the core of our business that impacts our overall business and financial success.

f) Describe any benefits and incentive programs, as well as, skill enhancement opportunities which are available to assignable staff.

DSN’s management focuses on attracting and retaining the best resources available for each job and encouraging their growth on an individual and team basis. DSN’s policy ensures the following:

Compensation – DSN offers a generous compensation package providing potential resources pay commensurate with their skills based upon market rates.

Benefits package – DSN offers medical and dental insurance, short- term and long-term disability insurance, and a 401K to our potential employees

Career development – DSN encourages career development for each of our employees by offering an educational reimbursement plan and encouraging certification in each employee’s field of endeavor.

Bench policy – DSN offers a bench policy to those resources that have highly desirable skills so that we can retain our employees for multiple engagements.

Referral program – DSN offers our employees a referral program so that they can refer highly skilled resources that they know of to DSN.

Annual performance reviews – DSN provides each employee with an annual review and pay increase based upon merit

Description of DSN’s Methodology for Retaining Resources:: DSN understands that turnover can be one of the most detrimental impacts to an information technology project. DSN has less than 2% turnover per year. DSN management philosophy and approach to managing and retaining scarce human resources, is to focus on developing long term relationships with our employees, to understand and meet their needs and


expectations. People are our primary resource, we focus on employee satisfaction. Our success depends on our respect for employees and their personal satisfaction, improvement, and growth. Therefore, DSN’s management implements the following strategy to attract and retain in the best people available for each job and encouraging their growth on an individual and team basis as follows: Compensation and Benefit Package: DSN provides an excellent total compensation and benefit package to our employees. The objectives of our total package are to attract and retain the best people available for each job; to encourage growth both on an individual basis and on a team basis; to recognize the importance of quality work; and to encourage a career-long commitment to the company. The compensation and benefits package includes: 12 holidays per year; two week of paid vacation with a third week of paid vacation after three years of service; sick days, health insurance; group term life insurance; short and long term disability; 401K, bonuses; tuition and health club dues reimbursement. Bench Time: DSN does have a "bench time" policy of maintaining employees on salary between assignments when there is reasonable expectation of future work assignments becoming available. This policy has resulted in the retention of many good employees and benefited the state agencies. Education and Training: DSN offers employees Information Technology classes to enhance employee growth and keep them abreast of changes in technology. These classes are offered in the evening and weekend free of charge to employees. These classes are taught by local colleges exclusively and designed for DSN employees. DSN provides extra training to employees if it is beneficial to our customers and required to learn or enforce technical skills. In addition, DSN offers tuition reimbursement for continuing education courses.


Communications: DSN maintains an open door policy in which any employee can speak to the senior vice president at any time. The senior vice president visits work’s sites on average of once or twice a week and personally visits employees to help resolve any problems. Communications are also supported by monthly newsletter, group meeting and group outing. Career development: DSN encourages career development for each of our employees by offering an educational reimbursement plan and encouraging certification in each employee’s field of endeavor. Annual performance reviews DSN provides each employee with an annual review and pay increase based upon merit. In summary, DSN's goal is to recruit and retain excellent quality IT consultants with exceptional qualifications. DSN will strive to be recognized as "Employer of Choice"

3) Government Relations

a) Describe the experience your company has with regards to placements of candidates within government entities.

For over 27 years, DSN’s primary business is centered on providing Temporary IT Temporary Professional Services to federal and state governments at all skill levels in alignment with state government’s policies and guidelines. As a result, we have an in depth understanding of the systems, projects programs, policies, business processes being considered by New Mexico in conjunction with NASPO Value Point. Therefore, DSN’s extensive experience in providing state governments IT Temporary Services brings significant experience directly relevant to New

Mexico and NASPO Value Point Projects.

Through this experience, we have also been able to develop a team of subject matter experts that can contribute immediately, with no learning curve. Drawing on these experiences, DSN is prepared to quickly become engaged in New Mexico in conjunction with NASPO Value Point, fully aware of the challenges facing you. The following are


highlights of DSN IT-Related Experience:

Experience: The following is a sample list of state government agencies and private sector customers that we continue to serve: State of Illinois: Illinois Department of Healthcare and Family (HFS): DSN has provided Temporary IT Professional Services to develop enhance and support the following sample of project: HIPPA Compliance, Medicaid Management Information System (MMIS), Non-Institutional Practitioner Subsystem (NIPS), Utilization Review Subsystem (SURS), Management and Reporting Subsystem (MARS), Family Support Information System (FSIS), Management Information Systems for the Division of Child Support Keyed Information Systems (KIDS), Administrative Information Systems, Medical Electronic Data Interchange (MEDI), Automated Voice Response System, Electronic Data Exchange (EDI), LAN based client/server Case Administration to track investigative cases and Recipient Eligibility Verification System.

Illinois Department of Human Services (DHS)

The following is a summary of Temporary IT Professional Services that DSN supported at DHS:

Converting Accounting Information System.

Vital Records files to a new Web-based system for Birth Related Data.

Project Chance Information System

Client Information System (CIS)

DHS Data Warehouse

Virtual Case Management client/server

Equipment Inventory Tracking System

Accounts Receivable System; Food Stamp and Grant over-issuance System


Disability Determination Services Adjudication System

Child Care Recipients applications

Community Integrated Living Arrangement (CILA)

Community Reimbursement System (CRS)

Illinois Central Management Services The following is a summary of projects DSN’s staff supported

Family Group Insurance Membership (Web based system).

Human Resources System (flexible spending, deferred compensation, group insurance,

Design, develop, implement, and document eGrant Management System.

HIPPA Compliance.

Wireless Emergency Telephone Safety Act (WETSA).

Management of Network Income, Expense and Services (MONIES) System.

General Accounting System (GAS).

Accounting Information System (AIS).

Central Time and Attendance System (CTAS).

Application Development Workstation (ADW).

Auto Liability.

Business Enterprise Program.

PC Support and Help Desk.

Illinois Department of Public Health

The following is a summary of projects DSN’s staff supported

Public Health Birth and Death Related Data Project, Vital Records Web Based System.

New Born Screening System.

Illinois Secretary of State


State Wide Web based Commercial


Registry Database System.

Design, construction, deployment, operation and maintenance of a Commercial Vehicle Information System and Network ("CVISN") Level 1 compliant web based electronic credential and data interchange application to support the interaction of the State with commercial motor carriers for the support of Single State Registration System ("SSRS").

Special Plates, Dealer Registration, Plate Inventory and Financial Institutions Systems.

Vehicles Services Section (S & P VS), Registrations and Titles Systems.

Illinois Department of Children and Family

Services (DCFS)


Child Tracking System and the Automatic Court Review System.

Board Payment, Receivables, Adjustments and Memo Grant Systems.

Health works System currently on the AS/400 in RPG.

Child and Youth Centered Information System (CYCIS).

The Illinois Department of Employment Security requested from qualified and responsible vendors to provide highly specialized management and technical support services for management, system enhancements, technical support and maintenance, and personnel training pertaining to the Agency’s Unemployment Compensation System (IBIS) and Illinois Job Link (IJL) System.

Illinois State Police


Law enforcement Agency Data System (LEAD).

National Criminal Information Center (NCIC) System.

National Law Enforcement Telecommunications Systems (NLETS).


Electronic Criminal History Operation (ECHO) System.

Illinois Department of Transportation DSN provided IT Temporary Services to support the following summary of projects:

Bridge Management System (BMS

Illinois Structure Information System

Geographical Information System (GIS).

Illinois Roadway Information System (IRIS).

Maintenance Management Information System (MMI)

Pre-Construction System (PCS).

Structure Information Management System, a LAN-based data mart (SIMS).

AASHTO supplied, PC-based system which monitors a bridge's condition and analyzes the bridge network to suggest maintenance strategy (Points).

Multi-Year Program System (PPS). State Farm Insurance Company DSN provided IT Temporary Services for conversion support for the legacy Human Resources, Benefits, and Payroll systems currently in place into one Peoplesoft system. Caterpillar Corporation: Currently, Caterpillar has over 60 DSN staff in five faculties in three states providing IT Temporary Services in supporting various projects such as Software Verification/Validation, creating system test plans and test scripts for the Serena ChangeMan control system that was modified for security and environment aliases. SAP Autofax System Administration of multi-platform. In addition DSN staff supports a variety of engineering projects across the company worldwide.

Illinois Power Company DSN staff was part of the "Enterprise Solutions Team” at Illinois Power. The Primary Objectives of the team was to define the need for;


select, install, provide initial roll out; training and initial support of primary development tools and middle ware.

In summary, our promise to you is this: “We’ll meet or exceed your expectations and satisfy your IT staffing needs by providing excellent technical resources and management services in a highly responsive manner”. This promise is backed by two fundamental supporting characteristics that help differentiate DSN from our competitors:

Relationship. We want to develop meaningful, long-term relationships with our customers that demonstrate our appreciation for their business and our commitment to their success.

Guidance. We want customers to view us as knowledgeable experts who are ready and available to help them choose the right resources and services for their IT staffing needs, now and in the future.

b) Describe your company’s minimum pre-employment screening process. This may be negotiated with Awarded Offeror(s) to ensure consistency at entry level positions; additional requirements will be at the Procuring Agency’s discretion.

DSN performs a thorough pre-employment screening with each potential candidate. DSN recruiters perform a detailed review of each potential candidate’s resume, paying particular attention to the technical skills and specific technology platforms that the candidate references in his/her resume. The DSN recruiter then begins a potential candidate’s resume assessment process, which includes reviewing each applicable technical skill and skill level required by the customer need, and determines the years of experience with each skill, the level of skill that the candidate has with that skill, and reviews how/when/where that candidate achieved that level of skill, and whether or not that candidate has any certifications proving that skill level. This initial assessment of the candidate’s skills is done during the initial candidate pre-screen interview, either by phone or via Skype. During this initial skills evaluation process with the potential candidate, the DSN recruiter reviews the candidate’s resume in detail, ensuring that each customer required or desired skill is fully addressed in the candidate’s


resume. Validating technical training and skill development of Resource. Subsequent to the candidate initial skills evaluation, the DSN recruiter begins the verification process of determining the validity of the candidate’s claimed skills and skill levels. This verification process begins with following up on candidate provided references and ensuring that the skills and skill levels claimed on the resume are verified by the reference as being accurate. DSN uses a third party (HireRight) to verify applicant's current and previous work history, including dates of employment; job titles, responsibilities and reasons for leaving, attendance employee rating, eligibility for rehire and work habits along with other information as it become necessary. DSN recruiter will review any training courses that the candidate may list on his/her resume and request certificates of completion if available. If the candidate has stated on their resume that they have been certified in any skill by a nationally or internationally known certification organization, the DSN recruiter will then verify that the certification actually was issued and whether or not the certification is still valid. All verifications and validations steps are documented and included with candidate credentials. Once all of these items have been verified and documented, and if the candidate is deemed to be a potential match for a particular customer need, the DSN recruiter will then submit the candidate for initial management review. The initial DSN management review process consists of a review of the candidate resume and skills matrix by DSN’s Director of Talent Acquisition to ensure that nothing in the initial screening process has been overlooked. Once a candidate has passed the initial management review process, the candidate is presented for specific technical review. Depending


upon the specific technology skills mix, DSN may conduct this technical review utilizing DSN internal resources, or it may use the services of an independent third-party technical assessment organization, to conduct the candidate technical review. During this technical review process, the candidate’s skills are evaluated independently of the recruiting process to provide an un-biased technical opinion of the true skill level of the candidate. DSN uses a variety of methods to conduct these technical reviews, including online tests and verbally provided tests. DSN, at times, uses the services of Derrico Computers, and other independent third-party testing organizations, to provide even a more detailed skills evaluation of many of the newer or emerging technologies to ensure that candidate skill levels meet the customer requirements. Drug and Background Screening check: DSN uses a comprehensive and thorough Drug Screening and Background check process to qualify personnel for employment at the firm. DSN uses several qualified medical facilities nationwide such as Quest diagnostics and its affiliates to conduct drug screening on all employees before the start of their assignment. In addition DSN uses HireRight for Background Screening for each person before the start of their employment with DSN.

c) Describe your company’s experience providing services in states where preferences exist for agencies that employ a minimum percentage of persons with disabilities.

DSN strives to promote employment of persons with disabilities as well as diversity in all our projects that we perform for both our public and private sector clients and within the goods and services we buy as well. DSN has a formal program to ensure that persons with disabilities are part of our bids.

DSN also appreciates and values volunteer work. At DSN, we believe very strongly that successful members of the community have a responsibility to help those that are less fortunate and contribute to the common good. DSN is an active member of the Easter Seals community in Central Illinois which provides exceptional services to ensure those children with disabilities and their families have equal opportunity to live, learn, work and play


in their community.

5 6.7.3 Protection of Sensitive Information Required Information Offeror’s Response

a) What measures do you take to protect sensitive customer (procuring agency) information?

DSN has stringent security policy to protect our customers and their procuring agencies’ sensitive information. It is the policy of DSN to maintain strict control over access to work locations, records, computer information and other items that impact the security of customers or their affiliates. DSN’s employee manual incorporates these provisions of security policies. DSN’s security manual states: DSN implements “Information Security Program Standards Manual” with the objective to establish minimal organizational information security standards for Diversified Services Network, Inc. (DSN) that specifies how information assets are safeguarded. Information security standards facilitate DSN compliance with applicable state and federal government statutes, regulations, and directives (policies). These standards assist DSN in the appropriate information and its technology classification, appropriate security controls implementation, and recommended business security actions and operational measures to protect DSN information assets. DSN is committed to creating and maintaining an environment that protects DSN information assets from accidental or intentional unauthorized use, modification, disclosure, destruction, or theft. Adherence to information security standards will safeguard the confidentiality, integrity, and availability of DSN information assets and will protect the interests of DSN, its personnel and contractors, business partners, and it clients. Throughout the Information Security Program Manual, any reference to Diversified Services Network, Inc.'s (DSN's) policies and procedures shall also be deemed as augmented by and/or to include any and all policies and procedures required by any of DSN's clients for any on-site and/or off-site work on their behalf. Should there be any discrepancies in restrictiveness between DSN's policies and client's policies, the more restrictive policies shall be adhered to.


In addition, DSN ensures that a flowdown of end customer terms and conditions are incorporated in the agreements between DSN and its subcontractors. All employees and subcontractors sign a confidentiality agreement as well that is centered on protecting customer’s sensitive information

In summary: DSN warrants that all its employees and any approved third party Vendors or subcontractors are subject to a non-disclosure and confidentiality agreement enforceable within the respected state.

b) Describe how your company trains and ensures that candidates placed with a procuring agency adhere to all HIPAA requirements regarding confidential information as defined in Section 1.3 Definitions.

Section 1.3 of the RFP states: HIPAA” requires compliance with the requirements of the Health Insurance Portability and Accountability Act of 1996, 45 C.F.R. 160, 162, and 164, as amended. In the event that the functions or activities include the involvement of Protected Health Information, the awarded vendor agrees to enter into a Business Associate Agreement with the individual using agency which is under the HIPAA regulations as required by 45 C.F.R. 164.504 (e). With the growing of The Healthcare Industry and the utilization of the Electronic Medical Records (EMR) and their reliance on IT, it is essential and crucial to safeguard patient information and comply with the HIPAA regulations. DSN has completed successfully numerous task orders for IT Temporary Services with the state of Illinois that required Health Insurance Portability and Accountability Act compliance. DSN has complied with HIPAA regulations and trained its employees on the safeguard of patient privacy as needed. DSN enrolls its employees who are working on

projects that require HIPAA compliance in on-line courses to be trained and/or certified based on the requirements of the project. In addition, all employees and subcontractors assigned to any project that require HIPAA protection must sign a HIPAA confidentiality agreement.

c) Describe how your company trains and ensures that the candidates placed with a

DSN’s “Information Security Program Standards Manual” ensures that DSN’s employees or


procuring agency adhere to all privacy and confidential State specific confidentiality requirements regarding confidential information as defined in Section 1.3 Definitions

subcontractors who are placed with a procuring agency adhere to all privacy and confidential State specific confidentiality requirements regarding confidential information as defined in Section 1.3 “Definitions.” DSN has stringent security policies to protect our customers and their procurement agencies’ information. It is the policy of DSN to maintain strict control over access to work locations, records, computer information and other items that impact the security of customers or their affiliates. DSN’s employee manual incorporates these provisions of security policies.

DSN standards states how information assets are safeguarded. Information security standards facilitate DSN compliance with applicable state and federal government statutes, regulations, and directives (policies). These standards assist DSN in the appropriate information and its technology classification, appropriate security controls implementation, and recommended business security actions and operational measures to protect DSN information assets. DSN is committed to creating and maintaining an environment that protects DSN information assets from accidental or intentional unauthorized use, modification, disclosure, destruction, or theft. Adherence to information security standards will safeguard the confidentiality, integrity, and availability of DSN information assets and will protect the interests of DSN, its personnel and contractors, business partners, and it clients. Throughout the Information Security Program Manual, any reference to Diversified Services Network, Inc.'s (DSN's) policies and procedures shall also be deemed as augmented by and/or to include any and all policies and procedures required by any of DSN's clients for any on-site and/or off-site work on their behalf. Should there be any discrepancies in restrictiveness between DSN's policies and client's policies, the more restrictive policies shall be adhered to.

In addition, DSN ensures that a flowdown of end customer terms and conditions are incorporated in the agreements between DSN and its subcontractors. All employees and subcontractors sign a confidentiality agreement as well that is centered on protecting customer’s sensitive


information In summary: DSN warrants that all its employees and any approved third party Vendors or subcontractors are subject to a non-disclosure and confidentiality agreement enforceable in with the respected state.


G. Response to Technical Requirements (Section 6.8)

1. Scope of Work (Section 6.8.1 &Attachment B)

6.8 Technical Requirements

This section contains technical requirements pertaining to the Temporary Employment Services. Other sections of this RFP contain additional requirements that must be met in order to be considered responsive. Offerors must identify in their response how their company meets (or exceeds) all requirements listed in this RFP.

6.8.1 Scope of Work Unless otherwise instructed, Offerors should respond in the form of a thorough written narrative which demonstrates how they will meet or exceed the requirements of each section in the Scope of Work, Attachment B. The narratives, including any required supporting materials, will be evaluated and awarded points as indicated in Section 5.


Attachment B: Scope of Work

This RFP is soliciting proposals from Temporary Employment Companies to provide services relating to Administrative Support (Including Office and Clerical), Commercial/Industrial Workers, and Healthcare Staffing Services, Information Technology Professional Services, and Professional Services as defined within the scope of this RFP. Awarded Offerors shall be independent contractors and not employees of the State of New Mexico or Participating Entities. The Awarded Offeror’s staff, including temporary assigned individuals shall also not be considered employees of the Participating Entities.

These services are as needed and upon request from State agencies and political subdivisions. Contractor(s) will be responsible for hiring, firing, taxes, workers’ compensation, benefits, etc., for the candidates who are not employees of the individual participating entities. Candidates will not be provided employee benefits from the State agencies or political subdivisions. The State will not guarantee any minimum level of usage for any resulting contract(s) under this RFP. Offerors Instructions Offerors shall respond in the form of a detailed narrative describing how your company meets or exceeds each specification 1 -10, unless otherwise instructed. Marketing materials, links and statement of concurrence will not be accepted as a response to the requirements and may be rejected. 1. Temporary Employment Services

1.1. Awarded Offeror will notify the Procuring Agency on availability within four (4) hours after a request is made for services that will commence within five (5) working days following the request;

For over 27 years, DSN has been providing a full spectrum of IT Temporary Employment Services at all skill levels to both the Public and Private Sectors meeting both their long term and short term technical needs. DSN’s strategy for IT staffing revolves around establishing local offices close to our customers to understand the local market for top local talent and connect them with our job opportunities. DSN has developed and refined a set of methodologies and tools that we use to ensure proper delivery of our IT Temporary Services to meet the goals and objectives of our customers. Our local Account Manger will notify the Procuring Agency on availability within four (4) hours after a request is made for services that will commence within five (5) working days following the request.

1.2. Awarded Offeror will notify the Procuring Agency on availability within two (2) days after a request

is made for services that will commence later than five (5) working days following the request;

For over 27 years, DSN has been providing a full spectrum of IT Temporary Employment and Consulting Services at all skill levels to both the Public and Private Sectors meeting both their long term and short term technical needs. DSN strategy for IT staffing revolves around establishing local offices close to our customers to understand the local market for top local talent and connect them with our job opportunities. DSN has developed and refined a set of methodologies and tools that we use to ensure proper delivery of our IT Temporary Employment and Consulting Services to meet the goals and objectives of our customers. Our local Account Manger will notify the Procuring Agency on availability within two (2) days after a request is made for services that will commence later than five (5) working days following the request


1.1. Awarded Offeror will confirm with the Procuring Agency the arrival of its Candidate by telephone

within one-half (1/2) hour after scheduled arrival time.

For over 27 years, DSN has been providing a full spectrum of IT Temporary Employment and Consulting Services at all skill levels to both the Public and Private Sectors meeting both their long term and short term technical needs. DSN strategy for IT staffing revolves around establishing local offices close to our customers to understand the local market for top local talent and connect them with our job opportunities. DSN has developed and refined a set of methodologies and tools that we use to ensure proper delivery of our IT Temporary Employment and Consulting Services to meet the goals and objectives of our customers. Our local Account Manger will confirm with the Procuring Agency the arrival of its Candidate by telephone within one-half (1/2) hour after scheduled arrival time.

1.2. Awarded Offeror is responsible to communicate with its Candidate the Procuring Agency’s requirements regarding hours of work, duration, location, expectations, dress code and other information concerning the assignment.

It is DSN’s recruiting policy that the Account Manager and the recruiter conduct an on boarding session with the candidate to thoroughly explain customer’s requirements regarding hours of work, duration, location, expectations, dress code and other information concerning the assignment. It is our policy that no candidate will start an assignment at customer’s site without having completed and signed an on-boarding document. Our number one focus is on customer satisfaction and we are proactive in that pursuit.

1.5. All temporarily assigned individuals will be appropriately dressed for the assignment and shall

maintain a professional demeanor. Dress code policy is established by the individual agencies. Temporary Candidate must dress according to the requirements of the Procuring Agency requesting the assignment.

It is DSN’s recruiting policy that the Account Manager and the recruiter conduct an on boarding session with the candidate to thoroughly explain customer’s requirements regarding the appropriate dress for the assignment and maintaining a professional demeanor. It is our policy that no candidate will start an assignment at customer’s site without having completed and signed an on-boarding document. Our number one focus is on customer satisfaction and we are proactive in that pursuit.

1.6. Temporarily assigned individuals should be available for the entire length of the assignment; however, if a replacement is required, a qualified replacement must be provided within twenty-four (24) hours of notification, including weekends and holidays.

Turnover can be one of the most detrimental impacts to an information technology project and thus on the customer. DSN prides itself on having less than a 2% turnover per year. DSN management philosophy and approach to managing and retaining scarce human resources is to focus on developing long term relationships with our employees, to understand and meet their needs and expectations. DSN has a well established resource planning, recruiting and screening processes to ensure that assigned individuals should be available for the entire length of the assignment. If a replacement is needed, DSN has an extensive network of resources that allows us to accommodate staffing needs and will ensure that a qualified replacement will be provided within twenty-four (24) hours of notification, including weekends and holidays.


1.7. The Procuring Agency reserves the right to reduce the length of the temporary assignment and will provide the Awarded Offeror with as much notification as possible.

DSN will ensure the goals, objectives, and requirements of the Procurement Agency are met and that we provide as requested and as long as needed services. DSN understands that these services are as needed and the length of the assignment could be reduced upon request from the procurement agency. We strongly believe that our 27+ years of extensive experience in state governments systems, IT staffing for multiple states coupled with our vast resources for qualified IT experts provide us with an unparalleled capability to provide the necessary IT Temporary Services staffing services as needed.

2. Work Hours

2.1. The exact work hours for temporarily assigned personnel will be determined by the Procuring Agency. Generally, work hours begin at 8:00 a.m. and end at 5:00 p.m. Monday through Friday excluding officially observed holidays by the Procuring Agency. Temporarily assigned personnel will work no more than eight (8) hours per day, excluding one (1) hour for lunch; or a total of forty (40) hours per week.

For over 27 years, DSN has been providing a full spectrum of IT Temporary Employment and Consulting Services at all skill levels to both the Public and Private Sectors meeting customer’s schedules. DSN’s has versatile IT staff that is ready to accommodate customer’s schedule, a 40 hours a week, 8:00 a.m. to 5:00 p.m. Monday through Friday excluding officially observed holidays by the Procuring Agency. DSN understands that the temporarily assigned personnel will work no more than eight (8) hours per day, excluding one (1) hour for lunch; or a total of forty (40) hours per week.

2.2. Temporarily assigned individuals will not be paid for their lunch hour.

We strongly believe that our 27+ years of extensive experience in state governments systems, IT staffing for multiple states coupled with our vast resources for qualified IT experts provide us an in depth understanding of our customers schedule needs, policies and procedures. DSN understands that our temporary IT staff will not be paid for their lunch hour.

2.3. Agencies have the right to request temporarily assigned individuals for holiday, evening/night, weekend or shift work.

For over 27 years, DSN has been providing a full spectrum of IT Temporary Employment and Consulting Services at all skill levels to both the Public and Private Sectors meeting customer’s schedules. DSN’s has versatile IT staff that is ready to accommodate customer’s schedule and needs for services. DSN’s IT Temporary workforce is ready to work holiday schedule as well as evening/night, weekend or shift work.

2.4. Hours may vary per Procuring Agency.

DSN understands that hours may change according to the need of the Procuring Agency. Our 27 years experience in providing a full spectrum of IT Temporary Employment and Consulting Services at all skill levels to both the Public and Private Sectors made us keenly aware of the variation customer’s schedules. DSN’s has versatile IT staff that is ready to accommodate customer’s schedule and needs for services any hour during the 24 hours day.

2.5. The Procuring Agency reserves the right to request a replacement of any individual. If for any


reason a replacement is required within the first eight (8) hours of service, there will be no charge to the Procuring Agency. Any time beyond the initial eight (8) hours of service, the temporarily assigned individual is determined to be unsatisfactory; the Awarded Offeror agrees to issue a credit invoice to the Procuring Agency for the total charges from the point the Procuring Agency notifies the Awarded Offeror to request a replacement.

If the Procuring Agency requests a replacement of a resource, DSN representative will be on hand to talk to the resource and escort him/her outside the work place in a professional manner that does not disrupt the work environment. DSN will follow the customer’s policies and procedures. DSN will not charge the Procurement Agency for an individual who is determined to be unsatisfactory as follows:

If for any reason a replacement is required within the first eight (8) hours of service, there will be no charge to the Procuring Agency.

Any time beyond the initial eight (8) hours of service, the temporarily assigned individual is determined to be unsatisfactory; the DSN agrees to issue a credit invoice to the Procuring Agency for the total charges from the point the Procuring Agency notifies the DSN to request a replacement.

2.6. The Awarded Offeror agrees to replace an unsatisfactory individual within one (1) business day; however, the Procuring Agency has the option to contact a different Awarded Offeror for the service.

DSN has the resources and the proven capability to replace a candidate to meet customer’s requirement within one (1) business day. DSN understands and agrees that the Procurement Agency may choose to contact a different Awarded Offeror for the service.

2.7. The Procuring Agency shall be the sole judge as to whether a temporarily assigned individual is satisfactory and is fulfilling the Procuring Agency’s requirements.

DSN’s number one focus is on customer satisfaction and we are proactive in that pursuit. Our customer is the sole judge as to whether DSN’s assigned individual is satisfactory and is fulfilling the Procuring Agency’s requirements. Absolutely, the Procuring Agency shall be the sole judge as to whether a temporarily assigned individual is satisfactory and is fulfilling the Procuring Agency’s requirements.

3. Listing of Position Classifications & Pay Rate

Each Procuring Agency will provide a listing of position classifications to the Awarded Offeror; however, the listing is not meant to be all-inclusive. Individual states or agencies may request other temporary positions by way of providing the Awarded Offeror(s) with the employee pay rate, position classification/title and description of duties. Describe how your company captures and provides additional positions requested by the Procuring Agencies.

Our 27 years history of excellent track record in providing IT Temporary Services to multiple states governments and across multiple geographic locations provide us with unparallel capability to deliver the necessary service and support for the Procurement Agencies. In spite of today's environment of increasing project size, technical complexity, cost, schedule and competitive pressures, we continue to maintaining a reputation for providing quality services to a growing list of clients with different needs for rate, position classification/title and description of duties.

Our Strategy to capture and provide additional positions requested by the Procuring Agencies is as follows:


DSN strategy for IT Temporary Services revolves around establishing local offices close to our customers to understand the local market for top local talent and connect them with our job opportunities. DSN assign recruiting team dedicated solely to meeting each state government resourcing needs, especially for specialized or hard to find resources.

Throughout our 27 year history, DSN has developed a large and dynamic internal database of thousands of pre-screened and available professional IT Temporary resources. Our large internal database brings DSN’s recruiting team access to a full spectrum of IT resources with skills ranging from Mainframe to Cloud Computing and Bid Data analytics. Our pool of technical resources contains more than collections of resumes, it has current and past applicants who are contacted and vetted periodically to keep the most qualified resources with their availability for other assignments using Taleo, an Oracle tracking system.

Job Boards – DSN’s team utilizes on-line job boards such as Monster, CareerBuilder, Dice, Indeed, etc. to source IT resources as needed.

Social Networking – DSN’s recruiting team utilizes various social networking sites such as LinkedIn, Facebook, etc. to develop and maintain potential resource relationships. DSN advertises frequently for IT resources and consultants in social media, major newspapers (electronic and paper news media) and trade magazines in United States and abroad.

Active and passive recruiting efforts – DSN’s team actively work on all customer resource requirements. Additionally, DSN’s recruiting team is always working on developing a pipeline of potential resources for future client resource needs based upon our understanding of past needs.

University career fairs & placement offices – DSN has developed relationships with an extensive network of universities where we can source potential resources from.

DSN uses college and university placement offices to screen fresh graduates and locate potential IT professionals.

DSN attends Job Fairs for IT which are held frequently in major cities throughout the United States and is considered a good source for locating IT consultants.

DSN’s uses its website (www.dsnworldwide.com) to post opening positions and potential candidates could respond to the posting and upload their resumes to the website. The resumes then get directed to Taleo to broadcast them to DSN’s team.

DSN uses large organizations’ outplacement services such as state governments, the military, and fortune 500 to locate IT professionals who are effected by downsizing or end of assignments.

Sub-vendor relationships – DSN has developed relationships with a wide variety of niche sub-vendors to assist us in providing highly specialized resources on quick turnaround an quickly staffing project for peak demand. DSN’s work force is comprised of 10% IT resources from subcontractors.

DSN has a visa program for more than 15 years to sponsor H1B and TN visa holders who have the technical qualifications required for hard to find skills or peak demands. DSN verifies the legal status for all H1B and TN holders and confirms their employment eligibility before including them in our network of Resources and before assigning them to any of customers. In addition, DSN ensures that the resources that work under the visa program are authorized to work if offered the position. Our workforce is has 10% of H1B and TN holders.

4. Placement

Offeror shall describe how their company will provide assistance for Procuring Agencies with the placement of any candidate(s). At a minimum, include problem (conflict) and resolutions and the following items below:

4.1. Agencies may refer a candidate to be hired to the Awarded Offeror to sign up to perform specific services needed or may request the Awarded Offeror to recruit and provide the temporary Candidate. The Procuring Agency will not pay a placement or conversion fee for individuals who are a direct



referral from the Procuring Agency.

DSN welcomes the referral of candidates and does not except to be paid a placement or conversion fee for individuals who are a direct referral from the Procuring Agency. DSN prides itself in developing a deep understanding of our customers so that we can work in collaboration to meet our customers ‘needs. As a result, we have an in depth understanding of the State Governments’ policies, rules and culture that being considered by New Mexico in conjunction with NASPO ValuePoint. Therefore, DSN brings significant experience directly relevant to New Mexico and NASPO ValuePoint business practices.

4.2. Upon a request for service from the Procuring Agency, the Awarded Offeror will provide expedient temporary employment services. An e-mail, facsimile, or telephone call from the Procuring Agency will constitute a request for service.

DSN goes to a great length to develop a deep understanding of our customers so that we can work in collaboration to meet our customers ‘needs. An e-mail, facsimile, or telephone call from the Procuring Agency will constitute a request for service and DSN will act immediately to ensure that the needs are met in a timely manner. DSN strives to establish partnership with various specialties companies.

4.3. The Procuring Agency reserves the right to interview the candidate to determine their qualifications for the required position (but this does not negate the Awarded Offeror’s responsibility of qualifying candidate(s)).

DSN prides itself on making the utmost rigorous and concerted effort for delivering qualified candidates with relevant experience to the Procuring Agency the first time, on time, within budget and with complete customer’s satisfaction. DSN’s believes that the ultimate responsibility of qualifying candidate(s) is the Awarded Offeror’s responsibility. We strongly believe that our 27+ years of extensive experience in state governments systems, IT Temporary services for multiple states coupled with our vast resources for qualified IT experts provide us with an unparalleled capability to provide the most qualified IT staffing services for the Procurement Agency as needed.

4.4. The Procuring Agency may reject and/or remove any candidate who does not meet the requested experience or is deficient in the performance of the assignment.

In the life cycle of an assignment, there will be unexpected problems and issues that crop up. When these issues arise, DSN has the experience and the processes to deal with them promptly with right solution ensuring complete customer’s satisfaction. DSN has processes in place to deal with any unexpected issues quickly and effectively, thus mitigating any impact on the customer. DSN management is keenly aware that unresolved issue could create unnecessary risk conflicts and delays of engagement. Therefore, DSN agrees and understand fully that “The Procuring Agency may reject and/or remove any candidate who does not meet the requested experience or is deficient in the performance of the assignment.”

4.5. Procuring Agencies may select Awarded Offeror(s) within their geographic region based on the preference of the Procuring Agency.

DSN strategy for IT staffing revolves around establishing local offices close to our customers to understand the local market for top local talent and connect them with our job opportunities. To the extent possible, DSN recruits local employees, thus eliminating travel costs and ensures stability and low turnover. Therefore, DSN understands


that “Procuring Agencies may select Awarded Offeror(s) within their geographic region based on the preference of the Procuring Agency.”

4.5. Multiple Awarded Offerors may be contacted to fill the same position.

During our 27 years of continuous experience with state governments, DSN has gained invaluable experience in IT Temporary Services. We understand that the goal of the Procurement Agency is to fulfill its need for a qualified IT candidate(s) on time and within budget. DSN understands and agree that “Multiple Awarded Offerors may be contacted to fill the same position.”

. 5. Contractor’s Responsibilities

5.1. The Awarded Offeror is responsible to obtain the information as described in the Scope of Work and any other information necessary to determine what job category satisfies the service request.

DSN’s process starts by identifying and understanding the current and anticipated needs of our customer. DSN believes that customer satisfaction requires thorough understanding of every requirement. DSN is committed to matching resources to “the information as described in the Scope of Work and any other information necessary to determine what job category satisfies the service request.” Mismatching resources to customer's requirements can be one of the most detrimental impacts to an information technology project. Therefore, DSN performs d iligent analysis of the information as described in the Scope of Work and any other information necessary to determine what job category satisfies the service request.”

5.2. The Awarded Offeror will inform the Procuring Agency point of contact of the proposed job classification and applicable rate to obtain authorization to proceed with the service request.

DSN is committed to timely and accurate communication with the Procuring Agency point of contact of the proposed job classification and applicable rate to obtain authorization to proceed with the service request. DSN believes that obtaining authorization to proceed with service request is of utmost importance for the success of an assignment. DSN has a proven history of working closely with the Procurement Agency point of contact to ensure proper and orderly process to proceed with service requested.

5.3. Placing candidates out of applicable job classification is considered an abuse of the contract. Periodic checks of requests and assignments will be performed by the Procuring Agency to ensure this does not occur.

DSN’s business practices and philosophy is based on creating transparency and clear communications with customer’s point of contact regarding any existing issues. DSN is committed to following customer’s policies, procedures and standards. DSN’s number one focus is on customer satisfaction and we are proactive in that pursuit. DSN understands that periodic check of requests and assignments will be performed by the Procuring Agency to ensure that placement of candidates out of the applicable job classifications don’t occur.

5.4. The Awarded Offeror is responsible for conducting appropriate background and reference checks on potential candidates prior to any assignments and should be prepared to conduct more extensive background investigations when required by the Procuring Agency. Awarded Offeror must send notification to the Procuring Agencies of the compliance of the background and reference checks.


Failure to provide notification of compliance will be considered a violation of the contract and may result in rejection of the candidate and possibly jeopardize future placements by offending Awarded Offeror.

DSN is committed to send notification to the Procuring Agencies of the compliance of the background and reference checks. Our process for conducting appropriate background and reference checks on potential candidates prior to any assignments and conducting more extensive background investigations when required by the Procuring Agency is as follows:

Thorough screening of each candidate qualifications against customer requirements and candidate’s ability against customers works environment and culture. In depth evaluation of applicant technical skills takes place and a telephone interview, personal interview, technical interview and testing. Applicant's references and education are checked thoroughly.

DSN utilizes a set of test papers for evaluation of candidates. We conduct an on-line technical test for the candidates to evaluate their technical skills. DSN uses a third party testing facilities to help in assisting in the evaluation of the technical skills of the potential hire; DSN uses Derrico Computers and Software Unlimited for the testing purposes.

DSN uses a comprehensive and thorough Drug Screening and Background check process to qualify personnel for employment at the firm. DSN uses several qualified medical facilities nationwide such as Quest diagnostics and its affiliates nationwide to conduct drug screening on all employees before the start of their assignment. In addition, DSN uses HireRight for Background Screening for each person before the start of their employment with DSN.

E-Verify – DSN performs an e-Verify screen through the Department of Homeland Security on all resources prior to customer start.

Quality assurance – DSN is continually evaluating the performance of each resource during a customer engagement to ensure that both the customer and the resource are satisfied with the progress of project.

Engagement end assessment – At the completion of any DSN assignment, resources are evaluated for future placements and lessons learned are documented.

DSN is committed to timely communication with Procuring Agencies to ensure compliance of the background and reference checks.

5.5. These services are as needed and upon request from State agencies and political subdivisions. Awarded Offeror will be responsible for liability insurance, federal and state payroll requirements including but not limited to insurance coverage for any candidate sent to the Procuring Agency, payroll taxes, payroll reports, workers’ compensation, benefits, hiring and firing etc., for the candidates .

DSN understands that these services are on as needed basis and upon request from Sate agencies and political subdivisions. DSN has a strong track record and proven history of working as a U.S. corporation since 1989 with good standing. DSN has liability insurance that meets or exceeds the requirements of this RFP. Ac copy of the insurance certificate is included in this response. Since our inception, DSN has been in full compliance with law and fully responsible for federal and state payroll requirements including but not limited to insurance coverage for any candidate sent to the Procuring Agency, payroll taxes, payroll reports, workers’ compensation, benefits, hiring and firing etc., for the candidates.

5.6. The Awarded Offeror is responsible for conducting periodic quality assurance checks with the Procuring Agency’s point of contact to verify that the Procuring Agency’s requirements are being


fulfilled by the candidate. At a minimum, these checks should be completed at the end of the first week of any assignment. Procuring Agencies may request quality assurance checks at any interval during the term of the candidate’s placement.

A key component in our approach to assess customers’ satisfaction is to assess and ensure that the quality of the work being performed meet or exceed their expectations. Therefore, DSN is continually evaluating the performance of each resource during a customer engagement to ensure that both the customer and the resource are satisfied with the progress of project. Our quality assurance process is based on working closely with the Procurement Agency’s point of contact to ensure and verify that the Procuring Agency’s requirements are being fulfilled by the candidate. DSN’s Account Manager, at a minimum will meet with Procuring Agency at the end of the first week of any assignment to check and verify that Procuring Agency’s requirements are being fulfilled by the candidate. DSN prides itself on its strong track record and proven history of complying with customers policies and procedures and follow their Quality Assurance standards.

5.7. Candidates may be hired as a permanent employee of the State or Procuring Agency if, the Procuring Agencies and hiring processes have been complied with and if the candidate elects to accept employment with the State or Procuring Agency. Such occurrence will create no further obligation (financial or otherwise) on the part of the Procuring Agency.

DSN’s employment policy does not prevent candidates from being hired as a permanent employee of the State or Procuring Agency if the Procuring Agency’s and hiring processes have been complied with and if the candidate elects to accept employment with the State or Procuring Agency.” DSN’s policy regarding such occurrence “creates no further obligation (financial or otherwise) on the part of the Procuring Agency.”

5.8. The Procuring Agency will not be responsible for the Awarded Offeror’s candidate who voluntarily leaves the Awarded Offeror’s employment or engages in employment with another company.

DSN has 27 years experience in providing IT Temporary service and similar contracts with many state governments and in addition to the many Fortune 500 companies. As a result, DSN is keenly aware of such situation and fully understand and agree that “The Procuring Agency will not be responsible for the Awarded Offeror’s candidate who voluntarily leaves the Awarded Offeror’s employment or engages in employment with another company.”

5.9. The Awarded Offeror agrees to ensure candidates agree to be bound by the Participating State’s security regulations, policies, and standards as required by the Procuring Agency (e.g., Department of Corrections). This will vary based on the individual Procuring Agency’s requirements.

DSN has 27 years experience in providing IT Temporary service and similar contracts with many state governments and in addition to many Fortune 500 companies. As a result, DSN is keenly aware of such situations and fully understand and agrees that “The Procuring Agency will not be responsible for the Awarded Offeror’s candidate who voluntarily leaves the Awarded Offeror’s employment or engages in employment with another company.”

5.10. Awarded Offeror shall ensure adequate backup documentation (such as Candidate timesheets) are attached to invoice or billing requests. The timesheet should include the following:

a. Name of the Procuring Agency; b. Name of the temporarily assigned individual; c. Dates worked; d. Beginning and ending time;


e. Number of regular hours worked each day; and f. If applicable, number of overtime hours worked each day

Throughout our 27 history of providing excellent IT Temporary Services to state governments, DSN has developed in depth understanding of state governments’ time reporting requirements. DSN utilizes Project Control tools to effectively monitor, manage and report time to our customers to ensure accurate invoicing and billing. The Project Controls help DSN to accurately match invoicing or billing requests to timesheet. We follow customers’ procedures and policies. DSN is committed to ensure that timesheet for New Mexico and NASPO Value Point shall include the following:

a. Name of the Procuring Agency; b. Name of the temporarily assigned individual; c. Dates worked; d. Beginning and ending time; e. Number of regular hours worked each day; and f. If applicable, number of overtime hours worked each day

5.11. The Awarded Offeror is responsible and may be held financially liable for the negligent acts of its Candidates.

Throughout our 27 history of providing excellent IT Temporary Services to state governments and fortune 500 companies, DSN has been responsible for any financially liabilities as a result of negligent acts of its candidates. DSN’s business practices and philosophy is based on being a responsible vendor creating transparency with our customer to address any such issues that may arise.

6. Bonding

6.1. The Awarded Offeror shall have the ability to bond candidates as directed by the Procuring Agency.

Throughout our 27 history of providing excellent IT Temporary Services to state governments and fortune 500 companies, DSN has been ready to bond candidates as directed by our customers. DSN’s business practices and philosophy is based on being committed to bonding candidates as directed by the Procuring Agency.

6.2. The fee for this service will be borne by the Procuring Agency.

DSN’s has over 27 years experience in recruiting and providing IT Temporary services to state governments and fortune 500 companies. DSN understands that “The fee for this service will be borne by the Procuring Agency.” DSN is ready to accept any changes in your policies regarding bonding.

6.3. Selection of the bonding insurer is at the Awarded Offeror’s discretion; however, each insurance policy shall be:

6.3.1. Issued by insurance companies authorized to do business in the Participating State or eligible surplus lines insurers acceptable to and having agents in which the services are provided.

Throughout our 27 history of providing excellent IT Temporary Services to state governments and fortune 500 companies, DSN has developed a network of bonding insurer that are authorized to do business nationwide. DSN is committed to select bonding insurance companies authorized to do business in the Participating State or eligible surplus lines insurers acceptable to and having agents in the State in which the services are provided.

7. Travel


7.1. In the event a candidate’s duties require travel, the reimbursable travel costs shall follow the Procuring Agencies travel reimbursement policies. Travel authorizations must be given before travel occurs per Procuring Agency’s internal policies.

Throughout our 27 history of providing IT Temporary Services to state governments and Fortune 500 companies, DSN’s travel policy for candidates on assignment has been based on following customer’s travel policies. DSN’s travel policy for candidates on assignment at New Mexico and or NASPO participating states shall follow the Procuring Agencies travel reimbursement policies. All reimbursable travel costs and any other travel related matters including travel authorizations that must be given before travel occurs per Procuring Agency’s internal policies.

7.2. Travel expenses submitted for reimbursement must follow Procuring Agency’s internal policies.

Throughout our 27 history of providing IT Temporary Services to state governments and fortune 500 companies, DSN’s travel policy for candidates on assignment has been based on following customer’s travel policies. DSN’s travel policy for candidates on assignment at New Mexico or NASPO participating states for travel expenses submitted for reimbursement shall follow Procuring Agency’s internal policies.

7.3. Valid travel reimbursements will be reimbursed at the Procuring Agencies current travel rate.

Throughout our 27 history of providing IT Temporary Services to state governments and fortune 500 companies, DSN’s travel policy for candidates on assignment is based on following customer’s travel policies. DSN’s travel policy for candidates on assignment at New Mexico or NASPO participating states for valid travel reimbursements will be reimbursed at the Procuring Agencies current travel rates.

7.4. The candidate and the Procuring Agency’s contact person must sign the travel expense form.

Throughout our 27 history of providing IT Temporary Services to state governments and fortune 500 companies, DSN’s travel policy for candidates on assignment is based on following customer’s travel policies. DSN’s travel policy for candidates on assignment at New Mexico or NASPO participating states for travel expenses shall require the candidate and the Procuring Agency’s contact person to sign the travel expense form.

7.5. The form must be submitted with the Awarded Offeror’s invoice for services with the travel expense as a separate line item on the invoice in order to be reimbursed by the Procuring Agency.

Throughout our 27 history of providing IT Temporary Services to state governments and fortune 500 companies, DSN’s travel policy for candidates on assignment is based on following customer’s travel policies. DSN is committed to ensure that travel expense form for candidates on assignment at New Mexico will be submitted as a separate line item on DSN’s invoice for services in order to be reimbursed by the Procuring Agency.

7.6. The type of position requiring travel will vary based on the individual Procuring Agency’s requirements.

As a result of our long history in providing IT Temporary services, DSN is keenly aware that the type of position requiring travel will vary based on the individual Procuring Agency’s requirements.

8. Equipment, Property and Damages

8.1. The Awarded Offeror shall be responsible for the proper maintenance and custody of any personal


tangible property owned and real property furnished by the Procuring Agency for the use in connection with the performance of the contract.

DSN’s 27 years in business of providing IT Temporary services to state governments and Fortune 500 companies made us keenly aware of our responsibilities for maintaining and caring for any properties that is used for the performance of our contract. DSN shall be shall be responsible for the proper maintenance and custody of any personal tangible property owned and real property furnished by the Procuring Agency for the use in connection with the performance of the contract.

8.2. The Awarded Offeror will reimburse the Procuring Agency for such property’s loss or damage caused by the Awarded Offeror’ assigned individual, with the exception of normal wear and tear.

Throughout our 27 history of providing excellent IT Temporary Services to state governments and Fortune 500 companies, DSN has been responsible for any property’s loss or damage caused by any of DSN’s candidates on assignment at our customers. Therefore, DSN will reimburse the Procuring Agency for such property’s loss or damage caused by DSN’s assigned individual, with the exception of normal wear and tear.

8.3. The equipment used may include computers, copy machines, phones, printers, etc. Equipment may vary depending on the Candidate assignments.

DSN’s candidates on assignment at our customers use different types of equipment. DSN is keenly aware that the equipment used may include computers, copy machines, phones, printers, etc. Equipment may vary depending on the DSN’s candidate assignments.

9. Procuring Agency’s Responsibilities

9.1. Prior to contacting the Awarded Offeror (s), the Procuring Agency is responsible to define details of the request to include, but not be limited to:

9.1.1. Number of individuals needed; 9.1.2. Job duties; 9.1.3. Equipment to be used; 9.1.4. Knowledge, skills and education and/or experience; 9.1.5. Computer software to be used; 9.1.6. Hours of work; 9.1.7. Expected length of assignment; 9.1.8. Job related attire; 9.1.9. Position location; 9.1.10. Procuring Agency contact person; and 9.1.11. Other pertinent job-related information.

DSN understands the goal of New Mexico in conjunction with NASPO Value Point participating states is to establish Master Agreements with qualified companies to provide IT Temporary Services. In order to ensure the quality of the candidates match the requisition, prior to contacting the Awarded Offeror (s), the Procuring Agency is responsible to define details of the request to include, but not be limited to:

Number of individuals needed; Job duties; Equipment to be used; Knowledge, skills and education and/or experience; Computer software to be used;


Hours of work; Expected length of assignment; Job related attire; Position location; Procuring Agency contact person; and Other pertinent job-related information.

DSN greatly appreciates the opportunity to respond to this important RFP and hope to be selected to provide the necessary IT Temporary Services to New Mexico in conjunction with NASPO Value Point participating states. We would like to thank you for outlining the Procuring Agency’s responsibilities regarding defining the details of the requisition.

9.2. Depending on the amount of detail required, it is recommended the Procuring Agency submit this information in writing via e-mail or facsimile to reduce the possibility of an inappropriate temporary assignment.

DSN understands the goal of New Mexico in conjunction with NASPO Value Point participating states is to establish Master Agreements with qualified Offerors to provide IT Temporary Services. Therefore, depending on the amount of detail required, it is recommended that the Procuring Agency submit this information in writing via e-mail or facsimile to reduce the possibility of an inappropriate temporary assignment. DSN greatly appreciates the opportunity to respond to this important RFP and hope to be selected to provide necessary IT Temporary Services to New Mexico in conjunction with NASPO Value Point participating states. We would like to thank you for outlining the Procuring Agency responsibilities regarding defining the details of the requisition and the way of transmitting the information.

10. Background checks

10.1. The Procuring Agency is responsible for requesting additional background investigations beyond normal references prior to the temporary assignment.

DSN welcomes the Procuring Agency for requesting additional background investigations beyond normal references prior to the temporary assignment. Our process for conducting appropriate background investigation, reference checks on potential candidates prior to any assignments and conducting more extensive background investigations when required by the Procuring Agency is as follows:



DSN uses a comprehensive and thorough Drug Screening and Background check process to qualify personnel for employment at the firm. DSN uses several qualified medical facilities


nationwide such as Quest diagnostics and its affiliates nationwide to conduct drug screening on all employees before the start of their assignment. In addition, DSN uses HireRight for Background Screening for each person before the start of their employment with DSN.

DSN is committed to providing candidates with outstanding matching qualifications and successful background checks ready to “hit the ground running.”

10.2. Should an additional background check be required due to the nature of the assignment, the Procuring Agency may be responsible for the cost of the additional checks.

DSN’s has over 27 years experience in recruiting and providing IT Temporary services to state governments and Fortune 500 companies. DSN understands that “should an additional background check be required due to the nature of the assignment, the Procuring Agency may be responsible for the cost of the additional checks. DSN is ready to accept any changes in your policies regarding the cost of additional background checks.

10.3. It is reasonable to expect employment eligibility and references will be required for all candidates; background checks for referrals by the Procuring Agency will be at the discretion of the Procuring Agency.

Our process for conducting appropriate employment eligibility and references checks on potential candidates prior to any assignments is as follows:

E-Verify – DSN performs an e-Verify screen through the Department of Homeland Security on all resources prior to customer start.

DSN verifies the legal status for all H1B and TN holders and confirms their employment eligibility before assigning them to any of customers. In addition, DSN ensures that the resources that work under the visa program are authorized to work if offered the position.



DSN uses a comprehensive and thorough Drug Screening and Background check process to qualify personnel for employment at the firm. DSN uses several qualified medical facilities nationwide such as Quest diagnostics and its affiliates nationwide to conduct drug screening on all employees before the start of their assignment. In addition, DSN uses HireRight for Background Screening for each person before the start of their employment with DSN.


10.4. Standard checks which would include employment eligibility and reference checks shall be at the cost of the Awarded Offeror (s).


Through our 27 years history in providing IT Temporary Services, DSN has borne the cost of the standard checks which would include employment eligibility and reference checks. DSN fully underdstands that the cost of standard checks which would include employment eligibility and reference checks shall be at the cost of the Awarded Offeror(s).

10.5. Other background checks will be at the discretion of each requesting Procuring Agency.

DSN’s has over 27 years experience in recruiting and providing IT Temporary services to state governments and Fortune 500 companies. DSN understands that “other background checks will be at the discretion of each requesting Procuring Agency.” Should an additional background check be required due to the nature of the assignment, DSN is ready to perform extra checks as requested by the Procurement Agency.

10.6. Procuring Agencies reserve the right to request and conduct pre-employment background checks and drug testing prior to the potential candidates starting date.

DSN’s has over 27 years experience in recruiting and providing IT Temporary services to state governments and fortune 500 companies. DSN understands that “Procuring Agencies reserve the right to request and conduct pre-employment background checks and drug testing prior to the potential candidates starting date.”


10.7. Procuring Agencies will limit their background checks and drug testing requirements to the same as required of their own permanent full-time employees holding the same or similar positions to be filled by the candidate.

DSN understands that “Procuring Agencies will limit their background checks and drug testing requirements to the same as required of their own permanent full-time employees holding the same or similar positions to be filled by the candidate. Our number one focus is on customer satisfaction and we are proactive in that pursuit.


APPENDIX A

REQUEST FOR PROPOSAL

Temporary Employment Services Solicitation # 50-000-15-00058

ACKNOWLEDGEMENT OF RECEIPT FORM

In acknowledgement of receipt of this Request for Proposal the undersigned agrees that s/he has received a complete copy, beginning with the title page and table of contents, and ending with Attachment I. The acknowledgement of receipt should be signed and returned via email to the Lead State Contract Administrator/Procurement Manager no later than May 12, 2016 no later than 3:00 pm. Only potential Offerors who elect to return this form completed with the indicated intention of submitting a proposal will receive copies of all Offeror written questions and the written responses to those questions as well as RFP amendments, if any are issued. OFFEROR NAME: Diversified Services Network, Inc. (DSN) REPRESENTED BY: Nabil Refai, PhD, PMP TITLE: Vice President PHONE NO.: 630-983-9819 E-MAI [email protected] FAX NO.: 630-0933041 ADDRESS: 2760 Forgue Drive CITY: Naperville STATE: Illinois ZIP CODE: 60564

SIGNATURE: . DATE: 5/9/2016 This name and address will be used for all correspondence related to the Request for Proposal. Check one below:

Our firm X does or ☐ does not intend to respond to this Request for Proposal.

Anna Silva

Lead State Contract Administrator/Procurement Manager RFP # 50-000-15-00058 Temporary Employment Services

E-mail: [email protected]



To

The State of New Mexico (Lead State)

Response to The State of New Mexico

General Services Department/State Purchasing Division In conjunction with

Request for Proposals for

Temporary Employment Services

New Mexico Solicitation Number 50-000-15-00058

Issue Date: June 10, 2016 Proposal Due Date: June 3, 2016 no later than 3:00pm MDT

Vendor

Diversified Services Network, Inc

Cost Proposal (Binder 2) for

IT Temporary Services

Original

Diversified Services Network, Inc. (DSN) 2760 Forgue Dr., Suite 100 Naperville, Illinois 60564 630-983-9819 (voice), 630-248-7523 (Cell) 630-983-3041 (fax) [email protected] www.dsnworldwide.com




Diversified Services Network, Inc. 2760 Forgue Drive, Suite # 100, Naperville, IL 60564 630-983-9819 (P) 630-2487523 (M) [email protected]

June 7, 2016 Anna Silva Core Procurement Bureau Chief State of New Mexico, General Services Department/State Purchasing Division 1100 St. Francis Drive, Room 2016 Santa Fe, NM 87505 Subject: Diversified Services Network (DSN) response to the State of New Mexico, General Services Department/State Purchasing Division in conjunction with NASPO Value Point for RFP 50-000-15-00058 for Temporary Employment Services Dear Ms. Silva: Diversified Services Network, Inc. (DSN) is pleased to submit this cost proposal (Binder 2) in response to New Mexico RFP number RFP 50-000-15-00058 for Temporary Employment Services. DSN represents the industry’s best in experience, excellence, and effective methodologies. Our pool of candidates are made up of industry top IT professionals which uniquely qualified us to provide IT Temporary Services for the success of New Mexico and NAPSO Value Point participating states goals. DSN understands the nature and scope of state governments’ IT services and has upmost confidences that our team of IT professionals will meet and exceed the expectations for the anticipated temporary services. DSN greatly appreciates the opportunity to respond to this RFP and hopes to work New Mexico and NAPSO Value Point participating states on their important projects requirements. We believe that our response presents New Mexico and NAPSO Value Point participating states with many advantages, both technically and commercially (economically). DSN welcome the opportunity to meet with you to discuss the specifics of this proposal. If you have any questions, please call me at 630-983-9819. Sincerely,

Nabil Refai, PhD, PMP Vice President Diversified Services Network, Inc. (DSN) 630-983-9819 (P), Fax: 630-983-3041


Table of Content Tab 1: Cover letter .................................................................................................................................... 2

Tab 2: Table of the Contents ..................................................................................................................... 3

Tab 3: Cost Proposal (Binder2) ................................................................................................................ 4

Tab 4: Cost Sheet ...................................................................................................................................... 5


Cost Proposal (Binder 2)

Attachment C: Cost Form Temporary Employment Services will be based on the Offeror’s Administrative Service Fee (based on a percentage) for each Temporary Employment Services. Offeror’s Administrative Service Fee is a not to exceed maximum percentage fee; however, the Offeror’s Administrative Service Fee may be negotiated at a lower percentage. The Offeror’s Administrative Service Fee may be tied to the Producers Price Index (PPI) but must not be more than the PPI. The Awarded Offeror’s Administrative Service Fee shall remain firm for the duration of the NASPO Value Point Master Agreements including all optional renewals. Each of the Temporary Employment Services must have an Offeror’s Administrative Service Fee for all Participating Entities. The Lead State is exempt from federal excise taxes and no payment will be made for any taxes levied on the Awarded Offeror’s or any Subcontractor’s employee’s wages. The Lead State will pay for any applicable Lead State or local sales or use taxes on the products provided or the services rendered. Taxes shall be included as a separate line item on an Awarded Offeror’s invoice. The tax rules with respect to other Participating Entities may vary and are expected to be addressed in the Participating Addenda. DSN has read, understands and agrees on the requirements of the Administrative Service Fee for the Temporary Employment Services.


COST SHEET

CATEGORY

OFFEROR’S ADMINISTRATIVE SERVICE Fee * (based on a percentage for all Participating States throughout the

United States)

1. Administrative Support (Including Office and Clerical)

% N/A

2. Commercial/Industrial Workers % N/A

3. Healthcare Staffing Services % N/A

4. Information Technology Professional Services 12%

5. Professional % N/A

*The Offeror’s Administrative Service Fee is the amount (based on a percentage) the Offeror charges for the fulfillment of a position excluding the fully loaded labor rate as defined in this RFP. If the Offeror is not responding to all Categories listed above, insert NA (not applicable).

Offeror’s Administrative Service Fee is a not to exceed maximum percentage; however, the Offeror’s Administrative Service Fee submitted in Offeror’s proposal may be negotiated at a lower percentage.

DSN is submitting a proposal for Information Technology Professional Services Category only

administrative and technical proposal (binder 1) original · dsn’s proposal is for information...

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