ADMINISTRATIVE OFFICE MANAGEMENT (AOM)

•ADMINISTRATIVE – is related to the world administration, which describe, the performance of or carrying out of.

•ADMINISTRATION – is also used to refer to group of persons who execute these duties, such as the governing board of your school or the top level executives of a corporation.

•OFFICE- is a term used by many to refer to the place where information is processed. - When referring to the people working in that location.

•MANAGEMENT- is the art or skills used by those who blend together the six M’s – Manpower, Materials, Money, Methods, Machines, Morale- Group of person.

SKILLS OF ADM

•Conceptual Skills – is the ability to use existing knowledge in order to acquire additional knowledge. •Human Skills - Is the ability to use knowledge and understanding of people as they interact with others. •Technical Skill - Is the ability to understand s specific function, with is specialized knowledge.

SCHOOLS OF MANAGEMENT THOUGHT

•OM’s view the management process primarily as the science of managing – knowing what principles are and how they should work.

•The efficient office reflects a perceptive or intuitive manager – one who by training, experience, and intuition has sensed the need for improvement and has taken steps to bring about change.

SCIENTIFIC MANAGEMENT •Scientific Management has been called doing that which is most logical, that is, using common sense to make decisions.

•The SCIENTIFIC METHOD OF PROBLEM SOLVING, which characterizes scientific management involves the use of logical, systematic steps to develop effective solutions to problems.

FREDERICK W. TAYLORThe Father of SCIENTIFIC MANAGEMENT

• In the 1880’s Taylor studied work standard and the relationship of output to wages.

•He emphasized management at the shop level rather than general management and was concerned mainly with the efficiency of workers and managers to actual production.

FRANK AND LILLIAN GILBRETH furthered the development of scientific management thought.

•Their accomplishments included the use of motion pictures to study and improve motion sequences, the development of charts and diagrams to record work – process and work flow patters.

MAX WEBER •Max Weber was German sociologist who developed the concept of an ideal models for or pure form of organizational design BURE AUCRACY is used to describe WEBER pure form of organization, which is formal, impersonal, and governed by rules rather than by people

WILLIAM H. LEFFINGWELL

•The father and office management, •His book Scientific Office Management, published in 1917.

Five Principles of Effective Work. Applied to the office.

•Plan the work •Schedule the work •Execute the work •Measure the work •Reward the work.

TOTAL ENTITY MANAGEMENT

HENRI FAYOL •In his book general and industrial •Fayol presented his concept of the universal nature of management, developed the first comprehensive theory of management. •The first management author to state a series of management principles

ELEMENT OF MANAGEMENT AS ITS FUNCTIONS

•Planning •Organizing•Commanding •Coordinating •Controlling

MARY PARKER FOLLET •Follet was a political philosopher, social reform critical, and creative problem solver in field of motivation and group processes. •Follet was perhaps the first to promote what she termed “Togetherness” and “Group Thinking”

THE BEHAVIORIAL SCHOOL 1. Workers, we are interested in more that money. We have social psychological, and physiological needs that are of great importance to us HUMAN RELATIONS APPROACH

HUMAN RELATIONS APPROACH

2. Attention to the importance of the individual within the organization

3. The fields of psychology, sociology and anthropology to emphasize interpersonal relations and democratic actions on the part of workers.

HUMAN RELATIONS APPROACH TO WORKER BEHAVIOR

ELTON MAYO •The human relations approach was stimulated by a group of researchers from HARVARD UNIVERSITY who conducted studies from 1927 to 1932. •Elton Mayo and Harvard University professor, was formed to study the effects of the physical environment upon worker productivity.•The Hawthorne study placed new emphasis upon the social, psychological, and physiological factors in the study of work. As a result of this concern with human relations, a new direction – the behavioral science approach – was given to the study of management.

THE BEHAVIORIAL SCIENCE APPROACH TO WORKER BEHAVIOR

ABRAHAM MASLOW •A psychologist who developed a theory of human motivation.

•The hierarchy of needs shows that as our lower-level needs are satisfied, they are no longer motivating factors.

DOUGLAS MCGREGOR

•Who explored the human side of organizations and defined the traditional and the current views of worker behavior. McGregor located theory X and theory Y.

FREDERIK HERZBERG

Motivation –hygiene theory

1. MOTIVATION – which result from experience that create positive attitudes toward work and arise from the job content itself.

2. HYGIENIC FACTORS – which are related to productivity on the job but are external to the job itself.

PETER F. DRUCKER

•Drucker has authored more than 20 books dealing with management, economics, politics, and society.

• Introduced the concept of management by objectives.

THE PRACTICE OF MANAGEMENT

1. MANAGEMENT BY OBJECTIVES (MBO) • Performance and results directly and vitality affect the survival and prosperity of the organization.

2. MANAGEMENT SCIENCE “QUANTATIVE BUSINESS METHODS

3. DECISION MAKING

• Performance and results directly and vitality affect the survival and prosperity of the organization.

• consciously choosing between two or more alternative courses of action.

The Organizations Human and Capital Resources to improve

•Quality Management or total quality management (TQM) is both a philosophy and a set of organization in continuous improvement.

THE QUALITY MANAGEMENT SCHOOL

•All processes •Performance in every functional area• The degree to which the organization meets the needs of present and future customers and suppliers.

EDWARDS DEMING The leading exponent of quality management and a pioneer in statistical analysis

• 1970’s companies in the United States began to “import” and modify certain features of Deming’s quality improvement program such as quality circles and employee participation groups.

JOSEPH M. JURAN •Juran the elder stateman of total quality control.

•Juran taught the Japanese how to apply total quality control to everyone.

THE SYSTEMS SCHOOL •System is a group of parts that are interrelated in such a manner that they forma unified whole and work together to attain definite objective.

MAJOR SYSTEM 1.Marketing 2.Finance 3.Human Resources 4.Production 5.Accounting 6.Purchasing 7.Administrative Office