administrative professionals and executive … · itil foundation certification occupational health...

Why you should attend

• You will excel at providing Executive Support through organizing, planning and scheduling.

• It Indicates your dedication to your profession and initiative to stay current in an ever-changing marketplace through continuing education.

• It builds interpersonal skills and enhances professionalism.• You will learn how to make your contribution to the organization

indispensable in this age of Artificial Intelligence and Automation

ADMINISTRATIVE PROFESSIONALS AND EXECUTIVE ASSISTANTS ADVANCED PROGRAMME

To register or make an enquiry, email [email protected]

ADVANCED PROGRAMME FOR EXECUTIVE ASSISTANTS, ADMIN PROFESSIONALS & NEW MANAGERS

Corporate Training

Table of Contents

PROGRAM OVERVIEW .............................................................................................................................. 3

WHO SHOULD ATTEND ............................................................................................................................. 3

THE LEARNING APPROACH ........................................................................................................................ 4

DAY ONE – ORGANIZATIONAL COMMUNICATION .................................................................................... 6

DAY TWO – BUSINESS WRITING AND DOCUMENT PRODUCTION ............................................................. 7

DAY THREE – TECHNOLOGY, INFORMATION DISTRIBUTION & RECORDS MANAGEMENT.......................... 7

DAY FOUR – OFFICE MANAGEMENT AND OPERATIONAL FUNCTIONS ....................................................... 8

DAY FIVE – EVENT AND PROJECT MANAGEMENT ..................................................................................... 9

ABOUT SHARED IQ ...............................................................................................................................10

WHO ELSE HAS ATTENDED? ............................................................................................................. 11

REGISTRATION FORM ................................................................................................................... 13

Venues and Dates

18 to 22 May at the Faircity Quatermain in Sandton, Johannesburg, South Africa

22 to 26 June 2020 at the Factory Forty Co-working Venue in Brussels, Belgium

09 to 13 March 2020 at the Meridian Hotel in Nairobi, Kenya

20 to 24 April 2020 at the Sheraton Toronto Airport in Toronto, Canada

27 to 31 January 2020 at the Metro Hotel Marlow Sydney Central, Australia

16 to 20 February at the Novotel Deira City Centre in Dubai, UAE



Corporate Training

Program Overview

This 5-day course is intended to challenge workplace norms. It will provide a systematic examination of an organization's structure, procedures and methods with a view to improve processes and quality of work for those in senior administrative and support roles.

This programme will provide participants with the skills necessary to sit the prestigious US based IAAPä Certified Administrative Professional (CAP) exam, offered twice a year by the Institute. All topics covered are aligned to the Performance Outcomes of the Institute and Shared IQ will guide you on your way to Professional Certification.

Who Should Attend

This programme is aimed at Organisational Leaders in both the public and private sectors, especially:

§ Past attendees of the Basic Programme for Executive Assistants & Admin Professionals§ Senior Administrative Professionals§ Executive Assistants and PA’s§ Programme Assistants§ Office managers§ HR Administrators§ Project administrators / Project Support Officers / Project Assistants§ Communications / Public Relations Officers§ Managers who need to expand their leadership and management skills



The Learning Approach

An interactive teaching and learning methodology that encourages self-reflection and promotes independent and critical thinking is employed.

The learning process is reinforced using real world examples and practice questions to stimulate a critical and questioning approach by delegates.

A high level of participation is encouraged to ensure that the conceptual knowledge acquired can be directly applied within the participant’s workplace.

Corporate Training



Day One – Organizational Communication

§ Organizational Structure, Leadership, Management and Team Dynamics§ International business practices and cultural norms and rituals§ The importance of multicultural communication in today’s workplace§ Public Speaking and Presentation Skills§ Handling Confidential Information

Delegates will:

§ Iden tify the various types of communication (written, verbal, nonverbal, interpersonal,

group, public) and which is the most effective for different business situations.§ Describe the process of effective interaction with internal and external stakeholders

of an organization.§ Demonstrate a basic knowledge and proficiency in managing and resolving conflict

within an organization.§ Recognize the importance and utilization of professional networking including tools

like LinkedIn.§ Describe the positive and negative types of interpersonal interactions existing within

an organization.

Corporate Training



Day Two – Business Writing and Document Production § Different functions of correspondence, documents and reports in the workplace§ Research, audience analysis and composition§ Formatting, proofreading and editing documents (with MS Word)§ Professional Reports and Proposal Writing§ Creating Charts, Graphs and basic Spreadsheet skills (with MS Excel)§ Using Presentation software (with MS PowerPoint)§ Identify how to prepare minutes for a meeting, capturing the essence of agenda items and actions taken (with MS OneNote)§ Finishing a physical document including binding, collation and stapling

Day Three – Technology, Information Distribution & Records Management

§ Traditional and Electronic distribution of information§ Managing distribution lists and dealing with email interface types§ Copyright laws, Intellectual Property and Confidentiality when distributing information§ Professional use of the internet including Social Media§ Email use including etiquette, formatting and prioritising (with MS Outlook)§ Basic Computer Systems including compatibility issues§ Data storage, transfer, file systems and different types of media§ Best practice in records management including maintenance, back-up and storage of important

information§ Creating a records retention schedule for both electronic and paper files

Corporate Training



Day Four – Office Management and Operational Functions

§ Placing and receiving supply orders including creating and distributing a Request for Proposals (RFP)§ Managing Inventory§ Virtual and Traditional Offices§ Ergonomics and improving the workspace to enhance productivity§ Diversity and Change Management§ Basic Finance including handling Petty Cash§ Creating, tracking and balancing a budget

Duties and processes of Human Resources

Delegates will:

§ Identify different forms of harassment in the workplace§ Recognize why cultural and generational diversity is important for organizations.§ Describe the ways to address employee situations professionally and legally§ Identify approaches to and the importance of following organizational policies and procedures§ Demonstrate knowledge of and purpose for performance evaluations§ Understand the importance of the Balanced Scorecard as a performance evaluation tool§ Demonstrate a basic knowledge of the procedures involved in onboarding and offboarding

employees within organizations.

Corporate Training



Transforming Workplace Standards

Day Five – Event and Project Management

§ Organizing, planning and conducting professional meetings§ Important aspects of Time Management§ Project Management from Planning to Implementation§ Planning, scheduling and organising work tasks

Delegates will be able to:

§ Identify the necessary elements in planning events ranging from internal meetings to externalconferences

§ Demonstrate proficiency in travel preparation by describing the necessary elements for planningand organizing travel, both domestically and internationally

§ Exhibit knowledge of which software applications are appropriate for online meetings§ Demonstrate knowledge in prioritizing and delegating elements of a project from planning to

implementation.§ Describe the steps required in organizing, planning, and managing a project.



About Shared IQ

Shared IQ offers high quality public training courses and in-house programmes designed to transform workplace standards. We employ a bottom-up approach by seeking to upskill and empower support staff and those new to management. Our flagship course is the Advanced Programme for Executive Assistants, Administrative Professionals and New Managers.

Our Course portfolio

Ask how we can create a customised in-house course for your organisation

[email protected]

International Relations,

Diplomacy and Protocol

Microsoft Office Specialist (MOS)

Certification classes: § Excel§ PowerPoint§ Word§ OneNote§ Outlook

ITIL Foundation Certification

Occupational Health and

SafetyISO 45001

Implementation and Lead Auditor

Advanced Programme for Executive Assistants,

Administrative Professionals and New

Managers

(Most Requested Course)

Corporate Training


Who else has attended?

Delegates from the following organizations have benefited from Shared IQ’s training expertise

DFID Mozambique EEAS Nigeria, Afghanistan, Zimbabwe

Swiss Embassy in Myanmar Dutch Embassy in Ramallah, Sudan & DRC MMG Kinsevere in DRC

University of Ghana African Development Bank in Cote d’Ivoire

CGIAR in Nigeria

GIZ in Ghana, Rwanda, Ethiopia and South Africa SADC Secretariat in

Botswana

UN Environment, Kenya

IOM in Kenya.

Switzerland & Iran

SAI, United Arab Emirates COMESA Secretariat in Zambia

Singapore Italy

Tanzania South Africa

Rwanda

New York and Fiji

Who else has attended?Delegates from the following organizations have benefited from Shared IQ’s training expertise

Uganda

Sudan

DRC

Cameroon; Eswatini

Ethiopia

Toronto; Brussels

Sydney, Australia

Name & Surname Title

Position Department

Signature Date

Registration FormADVANCED PROGRAMME FOR EXECUTIVE ASSISTANTS, ADMIN PROFESSIONALS & NEW MANAGERS

Company Name Country

Postal Address Code

Tel Number Fax Number

Nature of Business Company Size 0 - 50 51 - 100 > 101 > 250 > 500+

Delegate Name Designation Email



Sheraton Hotel Toronto Airport in Toronto, Canada Meridian Hotel in Nairobi, Kenya

Factory Forty Co-working Venue,Brussels, Belgium

1.Payment Terms: Upon return of the Registration Form, full payment is required within 7 working days. Payment must be received prior to the workshop date. Shared IQ reserves the right to refuse entry into the workshop should full payment not have been received prior to this date. 2.Cancellations, No Shows and Substitutions: Cancellation received in writing more than 21 days prior to the event carries a 25% cancellation fee. Should the cancellation be received less than 21 days before the event, the full delegate fee is payable and non-refundable. Non-payment and non-attendance do not constitute cancellation. No shows will still pay full fee. Substitutes at no extra charge are accepted. 3.Alterations to advertised event: Should Shared IQ permanently cancel an event for any reason whatsoever, the client shall be provided with a credit of the equivalent amount paid towards the cancelled event. In the case of a postponed or cancelled event, Shared IQ will not be responsible for covering airfare, accommodation or other travel costs incurred by the client. 4. Copyright. All intellectual property rights in the materials distributed by Shared IQ about the event are expressly reserved. Any unauthorized duplication, publication or duplication is prohibited.

Account Name: SIQ Corporate Training

Swift Code: FIRNZAJJXXX

Account Number: 62808327060

Branch Code: 254605 (Sandton City)

Bank: First National Bank

Wire Transfer

Venue Options

Delegate Fee

Terms and Conditions

Authorization

Banking Details

Training fee includes course material, certificate plus daytime meals

Kigali, Rwanda ; Johannesburg South Africa

Dubai UAE ; Nairobi, Kenya$ 1 9 5 0 $ 2 850,00$ 2 850,00

Mrs

Y Y Y Y M M D D

Mr Ms Other

Kindly complete this form and send to [email protected]

Novotel Deira City Center, Dubai, UAE

Metro Hotel Marlow Sydney Central, Australia

Faircity Quatermain in Johannesburg, South Africa

UN BP Number 1110114308

$ 1 950,00$ 1 950,00

CONT ACT US TO REGISTER OR MAKE AN ENQUIRY

USA Commercial Address

Shared IQ Corporate Training11307 212th StreetLakewood, CA 90715

E: [email protected]

South Africa Registered Address

Shared IQ Corporate Training177 Crescendo, Potpourri CloseNoordwyk, Midrand Johannesburg 1687

W : www.sharediq.org

administrative professionals and executive … · itil foundation certification occupational health...

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