AdministriviaAdministrivia

Final ExamFinal Exam– Due Date – Thursday, March 17Due Date – Thursday, March 17– Q & AQ & A

Deliverable 2Deliverable 2– Q & AQ & A

Critical ThinkingCritical Thinking

Situation: Framing the problemSituation: Framing the problem Why? Why?

– Think criticallyThink critically– May seem obviousMay seem obvious– May be thinking it, but not writing itMay be thinking it, but not writing it

Applying Grounds, Claims & Warrants Applying Grounds, Claims & Warrants to UCDto UCD

Rationale & JustificationRationale & Justification

Context of your workContext of your work The following are good examples from The following are good examples from

student work for Deliverable 1student work for Deliverable 1– RationaleRationale– CitationsCitations– JustificationJustification

Design ActivityDesign Activity

User InformationUser Information– Problems with any of the different systems Problems with any of the different systems

operating behind the scenes are perceived as operating behind the scenes are perceived as problems with the primary applicationproblems with the primary application

– 25% of feedback received was not categorized by 25% of feedback received was not categorized by the user and another 26% was categorized as the user and another 26% was categorized as “Other Problem”“Other Problem”

– Feedback does not always pertain to the page that Feedback does not always pertain to the page that the user is on when they click the Feedback link the user is on when they click the Feedback link

– Some people enter sensitive informationSome people enter sensitive information

Design ActivityDesign Activity

RequirementsRequirements– Keep it simple to provide feedback Keep it simple to provide feedback – Provide acknowledgement and confirmationProvide acknowledgement and confirmation

The system is working properly at the time they submit The system is working properly at the time they submit feedbackfeedback

A message containing the text of their feedback A message containing the text of their feedback

– Preserve the ability to remain anonymousPreserve the ability to remain anonymous Offer a means of providing candid feedback without fear Offer a means of providing candid feedback without fear

of repercussionof repercussion

– Commitment of 2 business days for a responseCommitment of 2 business days for a response– Urgent matters should be directed to the help deskUrgent matters should be directed to the help desk– People can change their e-mail addressPeople can change their e-mail address

Design ActivityDesign Activity

Redesign the Feedback pageRedesign the Feedback page

DocumentDocument– Rationale to support design decisions (explicit)Rationale to support design decisions (explicit)– Trade-offsTrade-offs

Project SharingProject Sharing

Team discussions Team discussions – Share results of usability testing Share results of usability testing – Discuss your choice of methods and resultsDiscuss your choice of methods and results

Class-level discussionClass-level discussion– Each spokesperson share Each spokesperson share

One challengeOne challenge One surpriseOne surprise One lesson learnedOne lesson learned

Paper Prototyping in the StreetPaper Prototyping in the Street

Discussion of ReadingsDiscussion of Readings

Insights from supplemental readings. Insights from supplemental readings.

Facilitate class discussion of topics / Facilitate class discussion of topics / ideas / themes garnered from the ideas / themes garnered from the online discussion, related to assigned online discussion, related to assigned readings.readings.– Discussion LeadersDiscussion Leaders

1.1. Rob MacDonald Rob MacDonald2.2. Sammy Woogerd Sammy Woogerd 3.3. Tiffany Fehr Tiffany Fehr

Topic I: Topic I: Presenting solutions in the Presenting solutions in the context of user-centered design context of user-centered design

Arguing for UCDArguing for UCDDriving Questions:Driving Questions: What challenges and complexities are associated What challenges and complexities are associated

with UCD in the “real” world? How does this with UCD in the “real” world? How does this affect how you talk about user-centered design affect how you talk about user-centered design processes and proposed solutions?processes and proposed solutions?

What are contexts in which you might be asked to What are contexts in which you might be asked to engage in user-centered design activities? What engage in user-centered design activities? What strategies can one use in order to persuade strategies can one use in order to persuade and/or convince others to engage in user-and/or convince others to engage in user-centered design activities? centered design activities?

Cost-Justifying UsabilityCost-Justifying Usability

Reluctance – even with low-cost methodsReluctance – even with low-cost methods Costs 100 times more to make a change in Costs 100 times more to make a change in

the next release (Nielsen)the next release (Nielsen) How much is lost when employees can’t How much is lost when employees can’t

use products efficiently and effectively?use products efficiently and effectively?– Search buttonSearch button– Enter key to invoke SearchEnter key to invoke Search– Web-based tab menusWeb-based tab menus– Expense reportingExpense reporting

Cost of frustration and dissatisfaction???Cost of frustration and dissatisfaction???

Cost-Justifying UsabilityCost-Justifying Usability

MeasuresMeasures– Training timeTraining time– Task time/Workload capacityTask time/Workload capacity– Error rateError rate– Time to recoverTime to recover– Help desk/Tech supportHelp desk/Tech support– Helping coworkers (OJT)Helping coworkers (OJT)– RevenueRevenue– ProjectionsProjections

Cost of NOT testingCost of NOT testing Benefits of testing Benefits of testing

DiscussionDiscussion What challenges and complexities are associated What challenges and complexities are associated

with UCD in the “real” world? with UCD in the “real” world? – What similarities?What similarities?– What differences?What differences?– What surprises? What surprises? – What implications?What implications?– What makes it hard?What makes it hard?– What constitutes success of UCD?What constitutes success of UCD?– Where can you be flexible? Where can you be flexible? – Where do you have to stand firm? Where do you have to stand firm? – What options do you have for applying and adapting UCD What options do you have for applying and adapting UCD

methods?methods?– Note: Hackos & Redish, pp 112-114, for good examples Note: Hackos & Redish, pp 112-114, for good examples

of the benefits of site visitsof the benefits of site visits

Project Deliverable 2Project Deliverable 2

Solution Recommendation Solution Recommendation In this report, students will present their final In this report, students will present their final

solution along with their justification of that solution along with their justification of that solution. solution.

Project deliverables are due at the beginning Project deliverables are due at the beginning of class.of class.

Bring copies of the deliverable to class (one Bring copies of the deliverable to class (one copy for the instructor) and also post it to copy for the instructor) and also post it to your design portfolio.your design portfolio.

Due next ThursdayDue next Thursday

Looking back / Looking aheadLooking back / Looking ahead

Where we’ve beenWhere we’ve been

Topics – Readings and Topics – Readings and discussiondiscussion

– What is UCD? What is UCD? – Collecting and summarizing info Collecting and summarizing info

about users, tasks and contextabout users, tasks and context– Problem definitionProblem definition– DesignDesign– EvaluationsEvaluations

Project Project – Insights about users, tasks, and Insights about users, tasks, and

contextual issuescontextual issues– Actual data from observing real users Actual data from observing real users – Problem definitionProblem definition– ProposalProposal– DesignDesign– Evaluation (heuristic & usability)Evaluation (heuristic & usability)

Where we’re goingWhere we’re going

Revisiting UCD:Revisiting UCD: – ChallengesChallenges– What supports UCD?What supports UCD?

Readings:Readings: – Usability vs. Testing vs. UCDUsability vs. Testing vs. UCD– UCD processes & ISO 13407 (Supp)UCD processes & ISO 13407 (Supp)– Key principles of UCD Key principles of UCD

Upcoming Work:Upcoming Work:– Solution RecommendationSolution Recommendation– Final ExamFinal Exam

Issue Statement: A reminderIssue Statement: A reminder 1.1. Michael Harding Michael Harding 2.2. Ursula Wright Ursula Wright 3.3. Walter Boelter Walter Boelter