Colleges and universities around the world transform the campus experience with the Now Platform®. Modern, consumer-like services energize and facilitate teaching, learning and research. Resources align with strategic priorities for recruitment, student success and alumni engagement. This is your campus transformed.

The campus experience transformed with the ServiceNow System of Action™

Admissions, financial aid and registrar services are modernized with a common platform for application through graduation and beyond: • Streamline admissions processes • Deliver transparency to the financial aid process• Accelerate response to transcript and other record requests

“Having one platform…delivers a vastly improved user experience to our students, staff and educators.”— Link Alander, Vice Chancellor and CIO,

Lone Star Community College

For the campus bookstore and food services, service management extends from IT to supply chain processes and provides students and employees with a simple way of initiating and tracking requests.

“We can release people from administration or repetitive tasks and enable them to focus on great service and ‘great results’...”— Darren Shearsby, General Manager, Enterprise Architecture

and IT Security, Compass Group PLC

Regulatory requirements present additional challenges for IT teams supporting student health centers and teaching hospitals.

With one trusted cloud platform, these IT organizations achieve an integrated approach to service delivery, governance and IT.

“We built a service catalog with permissions and automation for 500 items, each with 50 variables, in about three months.”— Vijo Menon, system consultant and IT process architect,

Broward Health

With knowledge portals and automated case management, the HR team can prioritize strategic initiatives over transactional requests, while improving service delivery to campus employees.

“We’re due to make large transformation in culture. Now we have time in HR to do that—so that’s the biggest ROI for us.”— Gary McFarlane, Head of Operational HR,

University of Bradford

With one service management platform, the campus facilities department has a consistent approach to manage services, including campus security, building access, event support, and materials management.

“[ServiceNow] has revolutionized the way we operate.”— Director, Communications Technology,

University of Sydney

Service management delivers many opportunities to improve academic services to students and faculty. • Libraries track incidents more effectively and provide

better customer service. • Delivery of new curriculum is accelerated by automating

course development and approval processes

“Our service catalog includes a variety of services and offerings that will impact retention and attrition.”— CIO, Florida State College at Jacksonville

Campus genius bars offer face-to-face technology consultation and services.

With an effective service management platform, student and faculty get mobile check-in, visibility into wait times, and automated queue assignment based on the type of request.

“The ability to remotely check in…can make a huge impact on our customer’s experience.”— Max Treboni, Service Desk Manager,

The Ohio State University

Research scientists to stay focused on breakthrough science with streamlined requests and approval processes for new equipment, maintenance, and laboratory and computing infrastructure.

“We decided a cultural change was necessary… to make life easier for our scientific community.”— Reinoud Martens, Group Leader, CERN

A full range of legal, financial and marketing services are improved with service management: • Finance functions such as tuition billing, accounts payable,

payroll, and vendor management

• Legal services for contract reviews, compliance oversight, policy development and more

• Marketing support for outreach, development campaigns, branding and communications

“The different schools and colleges now speak with a similar voice…and that really is made possible by our use of ServiceNow.”— Anneliese Mauch, Assistant VP,

Office of Communications & Marketing, University of San Francisco

One service management platform enables campus Information Security teams to use intelligent workflows, automation, and a deep connection with IT to prioritize and resolve threats based on impact.

“Using [ServiceNow]…has enabled us to be proactive rather than reactive in remediating our vulnerabilities.”— Director of Compliance and Security, Seton Hall University

IT leaders in higher education deliver services that improve student and faculty engagement, operational efficiency, effectiveness and governance of IT throughout the institution.

“We don’t need to move among systems anymore. Everything is integrated so if we change a field in one place, it changes everywhere”— Service Planning Manager, Bournemouth University

A single, mobile and web application development platform makes it easy to quickly build applications that engage alumni and develop a lifelong connection to the university.

“[ServiceNow] provides a breakthrough in simplifying the process of building applications.”— Service Level Manager,

University of San Francisco