April 2020 | Adobe Connect—the solution for a secure and virtual platform

The ChallengeIn the wake of the COVID-19 pandemic, Congress must look to virtual platforms to support the continuity of government at a member, committee, and staff level. To achieve that goal, Congress must find a highly secure, credible, and robust virtual web conferencing platform that will meet their specific business requirements.

Security When compiling incredibly sensitive data, the security of your user’s information is of the utmost importance. Adobe Connect can be hosted on a FedRAMP Impact Level 2 (IL2) Environment. Adobe Connect’s FedRAMP provider has 10+ years of experience in deploying a scalable, secure, and highly reliable infrastructure. This is hosted on a single-tenant private cloud. Currently this private cloud is accredited through FedRAMP at Impact Level 2 (IL2), and in process for an Impact Level 4 (IL4) accreditation. More information on this offering is listed below.

Optimized Security and Reliability:• FedRAMP/IL2, SOC II + HITRUST, HIPAA, Privacy Shield, GDPR and

PIPEDA compliant

• Single-tenant dedicated and secure customer instances

• Optimized security for each customer’s specific environment

• Multi-factor Authentication

Custom Built Single Tenant Private Cloud: • Built and configured to customer implementation requirements

• Development Sandbox included

• Integration between front end and back office systems and extensions

• Custom upgrade and configuration management and control

• Customer choice of implementation options: audio provider, UniversalVoice, Directory Synchronization service (e.g. LDAP integration) & SSOauthentication (IPD, SAML integration)

Industry’s Highest SLA:• 24x7x365 support

• 99.99% SLA—Adobe Connect ecosystem’s highest level

Adobe Connect—the solution for a secure and virtual platform

Congress must find a highly secure, credible, and robust virtual platform that will meet their specific business requirements.

Adobe Connect

April 2020 | Adobe Connect—the solution for a secure and virtual platform

• 100% North American technical support with HSPD-12

• Advanced platform with proactive system tuning and alerts

• Senior Engineering team answering all calls and tickets

• Business focus on Managed Service experience

Our Customers Government organizations have been using the Adobe Connect platform for a wide range of mission-critical operations such as disaster response, military-base briefings, and Common Operational Pictures. Homeland Security Information Network (HSIN) has used Adobe Connect for interagency and public-private sector collaboration, Defense Connect Online (DCO) for unclassified and classified networks,and many more high security network use cases. Below are a handful of current Adobe Connect customers that have used the product in this way:

Hometown Disaster Recovery Agency Response organizations can put together a Common Operational Pictures (COP) environment. This provides access to the organization personnel, government officials, and civilian personnel. Civilian personnel may include local businesses or community leaders. In the example below, the fictional Hometown Disaster Recovery Agency is meeting remotely in response to a flood in the local area. Each pod in their Adobe Connect room provides different pieces of relevant information, composing the entire COP. These pods include:

• A notes pod with contact information for local civilian officials

• An attendee pod to see who is in the room at any point in time

• A second notes pod that offers a timeline of events as captured/recordedby the host(s)

• A chat pod for everyone to communicate non-verbally in the room

• A file transfer pod that allows attendees to download key resources

Government organizations have been using the Adobe Connect platform for a wide range of mission-critical operations such as disaster response, military-base briefings, and Common Operational Pictures.

April 2020 | Adobe Connect—the solution for a secure and virtual platform

• A share pod with a map, annotated to show the current state of affairs inthe city as the flood fight continues

• A share pod showing the current weather projections as provided by thelocal weather service

• A share pod showing the hydrologic report of the river updated in real-time by the host(s) of the room

Hennepin County Adobe Connect is being used to deliver virtual “Board of Commissioners Meetings” in response to COVID-19. These meetings include briefings with city, county, and state leaders. Hennepin County Officials use Adobe Connect as their virtual platform to review their county's current status and to discuss how their leaders can help their constituents in the wake of this pandemic. As constituents join the meeting, they can raise their hand and the leaders will allot 3 minutes for them to speak.

The Adobe Connect pods allow flexibility to customize the meetings. Each pod in use has a very specific purpose in this meeting, listed below:

• The share pod is used to go over PowerPoints and videos

• Timer is used to countdown the time the constituents have to speak

• Closed Captioning is available for 508C

• The Adobe Connect Countdown times is used to time the constituents

Below is a screen shot of the layout:

April 2020 | Adobe Connect—the solution for a secure and virtual platform

The Solution Adobe Connect allows Congress the ability to easily create, manage, record, vote, conduct hearings, and perform its work on a highly secure virtual platform. With Adobe Connect, Congress will be able to proceed with the necessary hearings while still taking precautions during the COVID-19 pandemic. Provided below are Adobe’s suggested layouts and branding for the House of Representatives:

Next steps The team at Adobe would like to present Adobe Connect hosted on a highly secure FedRAMP IL2 Environment to Congress.

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For more information.www.adobe.com/industries/government.html