adp: driving faster customer onboarding with mulesoft - michael bevilacqua, vp of product...
TRANSCRIPT
+MICHAEL BEVILACQUAVP, Product Development, Pasadena Innovation Center
Copyright © 2016 ADP, LLC. Proprietary.
ADP Uses MuleSoft to Improve Onboarding
EFFORTLESS
CLIENT EXPERIENCE
Copyright © 2016 ADP, LLC. Proprietary.
WHO LIKES
GETTING PAID?
#ADPinnovation | #helloworkCopyright © 2016 ADP, LLC. Proprietary.
BY THE NUMBERSADP
$1,000,000,000,000+
employment taxes moved
48,000,000+
$15,000,00010,000,000+
$1,000,000,000+ tax credits secured
W2s processedgarnishments disbursed
ACA 1095 forms issued
#ADPinnovation | #helloworkCopyright © 2016 ADP, LLC. Proprietary.
BY THE NUMBERSADP
$1+
TRILLION employment taxes moved
48+
MILLION W2s processed
$15 MILLIONgarnishment
disbursements10+ MILLION ACA 1095 forms
issued
$1+
BLLION tax credits secured
#ADPinnovation | #helloworkCopyright © 2016 ADP, LLC. Proprietary.
TO SHAREWE NEED
DATAINFORMATION ASSETS
With clients and partners…
#ADPinnovation | #helloworkCopyright © 2016 ADP, LLC. Proprietary.
…TO GET THEM UP AND RUNNING FASTER
MISSION: STREAMLINE CLIENT ONBOARDING
ASSESS THE
SITUATION
Copyright © 2016 ADP, LLC. Proprietary.
Copyright © 2016 ADP, LLC. Proprietary.
DESPERATELY DISPARATEBEFORE:
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BI-DIRECTIONAL DATA FLOW
Secure FTP
Employment
Verification
WageGarnishment
s
Employment
Tax
HealthComplianc
e
To ADP
WE HAD OUR CHALLENGESBEFORE
Hundreds of new clients live every year, but it is far from “effortless”
ADP INTEGRATIONS
• DIFFERENT LoBs, approaches, systems of record
CLIENTINTEGRATIONS
CLOUD SHIFT
DO-IT-YOURSELF
ON-BOARDINGBURSTS
• COMPLEX, CUSTOMIZEDon-premises approach
• ERP SHIFTto the cloud (3:4 clients)
• INCONSISTENTDIY, client-built integrations
• STRESSon the organization by seasonal “bursts”
Copyright © 2016 ADP, LLC. Proprietary. #ADPinnovation | #hellowork
TAX INTEGRATIONCLIENT JOURNEY
START
SOLUTIONING
Copyright © 2016 ADP, LLC. Proprietary.
Copyright © 2016 ADP, LLC. Proprietary. #ADPinnovation | #hellowork
SUCCESS
PROCESS
TECHNOLOGYPEOPLE
CHANGE MANAGEMENTTHREE PILLARS
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PEOPLE
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Upgrade talent to match modern solutions
Top-performing teamsrequire tough decisions
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…THROUGH VARIOUS APPROACHES
GOAL: PROMOTE LEARNING
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DEV PRINCIPLESPROCESS
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1THE REASON
IT ALL EXISTS
2KEEP IT SIMPLE STUPID
3MAINTAIN
THE VISION
4IF YOU
BUILD IT, THEY WILL
COME
5BUILD
MODULARITY
6DEVELOP
ONLY UNIQUE
CAPABILITIES
7THINK!
8DRY
9SOLID
10EMBRACE
MODERN APP DEV ASPECTS
BREAK
Copyright © 2016 ADP, LLC. Proprietary.
DEV PRINCIPLESPROCESS
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OLD SOLUTION MINDSET
• DRAMATIZE the possibilities!• CLIENT focus
NEED PROCESSTO SUPPORT MODERN
APPLICATION SYSTEMS
• CONTINUOUS deployment• END TO END testing• COMMON DOMAIN model
Copyright © 2016 ADP, LLC. Proprietary. #ADPinnovation | #hellowork
…VARIOUS REPRESENTATIONS, MEANINGS, ACRONYNS
OLD LANGUAGE
Copyright © 2016 ADP, LLC. Proprietary.
COMMON DOMAIN MODELNEW
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BENEFITS CORE HR PAYROLL
STAFFING TALENT TAX TIME
TECHNOLOGY
Inventory of existing options
These won’t work – NEED something new
Copyright © 2016 ADP, LLC. Proprietary. #ADPinnovation | #hellowork
TO ADDING NEW TECHNOLOGYCHALLENGES
Entrenched partners have in-house champions resistant to change
Everyone has an opinion
Solutions looking for a problem
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Uncertainty – undetermined APIs
Copyright © 2016 ADP, LLC. Proprietary.
PROCESSSELECTION
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Metric-based evaluation• Identified key evaluation metrics
and sought information
Experimentation• ADP staff built the prototypes themselves
Quantify• Developer experience • Operations experience• Installation and deployment
MULESOFTPARTNER WITH
Copyright © 2016 ADP, LLC. Proprietary.
Copyright © 2016 ADP, LLC. Proprietary.
MULESOFTWHY
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IMPLEMENTATION COSTS
DEPLOYMENT COSTS
FUTURE COSTS
HARDWARE COSTS
MAINTENANCE COSTS
• LESS training required
• APPEAL to attract talent
• Dev PRODUCTIVITY
• SIMPLER to deploy
• FASTER ROI
• SUBSCRIBE vs. license
• LESS consulting
• Single CONSISTENT product
• CLEAR product roadmap
• Better PERFORMANCE
• LESS hardware
• Better SUPPORT
• More FLEXIBLE
Copyright © 2016 ADP, LLC. Proprietary.
MULESOFTPAIN POINTS
• Lots of JAVA/GROOVY–Developers slipping back into comfort zone with Groovy and Java
• DELAYS in infrastructure
• CLOUD-CENTRIC
• Business REALITIES of integration
• DataWeave LIMITED in functionality & polish
• Enhancements NEEDED
• Developers BLOCKED
• LARGE FILE (500+MB) processing severely limited
• NO NATIVE SUPPORT for key components– Kafka–Clustered
Redis Cache
Be aware of… SLIPS, TRIPS, and FALLS
IMPLEMENTATION COSTS
DEPLOYMENT COSTS
FUTURE COSTS
HARDWARE COSTS
MAINTENANCE COSTS
• Difficult to find MuleSoft talent
Copyright © 2016 ADP, LLC. Proprietary.
MULESOFTPAIN POINTS – SOLUTION
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• BRING on-site MuleSoft consulting
• HIRE architects
• Expect HETEROGENOUS SOLUTION
• Expect to PAY $$$
• GROUNDED in reality
• MODULAR solutions
• QUEUE oriented
• DUAL license
• Perfection is the enemy of PROGRESS
• MOCK till released
• EXPECT defects
• ENGAGE support early
• ENGAGE Performance Engineering team
• FLEXIBILITY in technology components
IMPLEMENTATION COSTS
DEPLOYMENT COSTS
FUTURE COSTS
HARDWARE COSTS
MAINTENANCE COSTS
Copyright © 2016 ADP, LLC. Proprietary.
ADP SMARTCOMPLIANCE® PLATFORM APPROACHAFTER
ANYPOINTPLATFOR
M
ValidatesModifies
Transforms
ONE CONNECTOR
ERP extracts
compliance data once
Employment
Verification
WageGarnishment
s
Employment
Tax
HealthComplianc
e
To ADP
BI-DIRECTIONAL DATA FLOW
APIClient
ERP
Client ERP
Copyright © 2016 ADP, LLC. Proprietary.
ADP SMARTCOMPLIANCE® PLATFORM APPROACHSOLUTION
#ADPinnovation | #hellowork
CELEBRATE
SUCCESS
Copyright © 2016 ADP, LLC. Proprietary.
Copyright © 2016 ADP, LLC. Proprietary.
AN EFFORTLESS CLIENT EXPERIENCEAFTER
#ADPinnovation | #hellowork
ADP INTEGRATIONS
• STREAMLINE backend AVS integration approach
CLIENTINTEGRATIONS
CLOUD SHIFT
DO-IT-YOURSELF
NEW ERPsBURST STRESS
• RADICALLY, SIMPLIFIED approach
• FULL SUPPORT for cloud
• API-ENABLED integrations
• React FASTER• FLEXIBLE design• FORWARD THINKING
technology
Copyright © 2016 ADP, LLC. Proprietary.
CAN DO IT TOO!YOU
#ADPinnovation | #hellowork
Assess your situation
Start solutioning
Partner with MuleSoft
Celebrate success
WE’RE
HIRING!www.adp.com/careers
Copyright © 2016 ADP, LLC. Proprietary. #ADPinnovation | #hellowork
THANK YOU
#ADPinnovation | #hellowork
ADP.com
ADPcomplianceinsights.com
The information provided in this document is for informational purposes only and not for the purpose of providing legal, accounting, or tax advice. The information and services ADP provides should not be deemed a substitute for the advice of any such professional. Such information is by nature subject to revision and may not be the most current information available. ADP and the ADP logo are registered trademarks of ADP, LLC. ADP A more human resource. is a service mark of ADP, LLC. All other marks are the property of their respective owners. Copyright © 2015-2016 ADP, LLC. All rights reserved.
APPENDIX
NOW IT’S YOUR
TURN
Copyright © 2015 ADP, LLC. Proprietary and Confidential.
Copyright © 2016 ADP, LLC. Proprietary.
ADP SMARTCOMPLIANCE® PLATFORM APPROACHSOLUTION
Copyright © 2016 ADP, LLC. Proprietary.
ADP SMARTCOMPLIANCE® PLATFORM APPROACHSOLUTION
Copyright © 2016 ADP, LLC. Proprietary.
ADP SMARTCOMPLIANCE® PLATFORM APPROACHSOLUTION
39
#1 WIN
REDUCED DAYS TO ONBOARD
#2 WIN
REDUCED 32 PAGES TO 1
#3 WIN
MEASURE #3..
THE RESULTS
WHAT SUCCESS LOOKS LIKE
#ADPinnovation | #helloworkCopyright © 2015 ADP, LLC. Proprietary and Confidential.
SAVE
#ADPinnovation | #helloworkCopyright © 2016 ADP, LLC. Proprietary.
THE ACA “BURST”BACKLOG:
UnemploymentClaims
Wage Garnishments
Wage Payments
Health Compliance
EmploymentTax
EDIT SLIDE
Copyright © 2016 ADP, LLC. Proprietary. #ADPinnovation | #hellowork
GAIN
ADVOCATES
Copyright © 2016 ADP, LLC. Proprietary.
TO GAIN ADVOCATESHAVE THE DATA
#ADPinnovation | #hellowork
Conduct Client Journeys vs. Internal view
Clearly articulate client pain points
Know what to measure
Financial analysis assesses current cost
Understand impact to client and your business