adrian wolfberg, ph.d. conference... · adrian wolfberg, ph.d. march 10, 2018 defense intelligence...
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2018 American Society for Public Administration Annual ConferenceDenver, CO
Panel: Transforming Public Administration
Adrian Wolfberg, Ph.D.
March 10, 2018
Defense Intelligence AgencyRepresentative to the U.S. Army War College
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• Part 1: Experience leading “Crossing Boundaries”
• Part 2: Retrospective theorizing
• Part 3: Key competencies for a boundary strategist
Agenda
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Part 1: My Experience
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DIAStrategic
Plan
OIFLessonsLearned
2004 2005 2006
DIAKnowledge
Lab
“CrossingBoundaries”
ProgramBegins
DIA = Defense Intelligence AgencyOIF= Operation Iraqi Freedom
Year
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• Why was it created?
• What was the program’s value?
The “Crossing Boundaries” Program
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Description of “Crossing Boundaries”
• Shared problem-solving:
– Started as “in-person”
– Employees and managers were “idea submitters”
– Each session began with past success
– Success generated more participation
– Grew to video teleconference; added asynchronous web-based
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• “Customize Deployment Processing”
• “Reintegration and Reassignment”
• “Create a Repatriation Center”
Examples of “Crossing Boundaries” ideas
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5/067/069/0611/06 1/0
73/075/077/079/0711/07 1/0
83/085/087/089/0811/08 1/0
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Ideas Resulting in Change
Total Ideas
Cum
ulat
ive
Idea
s
Success Rate 52% after ~4 years)
Only 6.5% of ideas were declinedThe remainder were in-progress (15%), merged (15%), or withdrawn (16%)
“Crossing Boundaries:” Was it successful?
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Why did “Crossing Boundaries” work?
• Because…:– Director made personal commitment
– Funding available for coaches
– Program execution was flawless, yet flexible
– Idea submitters felt empowered and safe
– Results were made visible
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Part 2: Retrospective Theorizing
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2007 2008 20142009 2010 2011 2012 20132006
Leading the “Crossing
Boundaries”Program
Earned a Ph.D.in Management
2018……
Today
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Navigating Strategies
1) Design-level strategy
2) Street-level strategy
3) Boundary strategist stitches together multiple strategies– Multilevel– Emergence
4) Boundary strategist’s phenomena (Today’s focus)– Complex layering of boundaries– Boundary viscosity– Selection and use of boundary crossing mechanisms
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Layering of Boundaries
• Nature of boundaries
– Positive and negative
• Types of boundaries
– Structural and conceptual
• Boundary language
– Words and metaphors
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Boundary Detection• Language expresses unique meanings
– Differences in assumptions, routines, interpretations
• Limits to understanding
– Absorptive capacity, and uncertainty absorption
• Communicative behaviors
– Extent of resistance
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Boundary Viscosity
• Boundaries are thick when:
– Language, understanding, and resistance differences are large
• Boundaries are thin when:
– Language, understanding, and resistance differences are small
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Tool
Role
Mechanism
Viscosity
BoundaryPractice
BoundaryArchitect
BoundarySpanner
BoundaryObject
Thin Thick
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Boundary Crossing Mechanisms
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Part 3: Competencies for a Boundary Strategist
Boundary Layers
Boundary Viscosities
Boundary Mechanisms
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In Practice: Boundary Strategist Work
• Identify and validate your goal
• Analyze the boundary layers within the organizational and/or cross-organizational context
• Determine the various boundary viscosities
• Select the boundary mechanisms and their strategy(s)
• Iterate, as necessary, to achieve the goal
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