adv1583be delivering skype for business with vmware or ... · #adv1583be confidential • this...

Tony HuynhHilko LantingaHoward Bliss

ADV1583BE

#VMworld #ADV1583BE

Delivering Skype for Business with VMware Horizon: All You Need to Know

VMworld 2017 Content: Not fo

r publication or distri

bution

#ADV1583BE CONFIDENTIAL

• This presentation may contain product features that are currently under development.

• This overview of new technology represents no commitment from VMware to deliver these features in any generally available product.

• Features are subject to change, and must not be included in contracts, purchase orders, or sales agreements of any kind.

• Technical feasibility and market demand will affect final delivery.

• Pricing and packaging for any new technologies or features discussed or presented have not been determined.

Disclaimer



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Agenda

1 Introduction

2 Delivery options for Skype For Business

3 VMware Horizon Virtualization Pack for Skype for Business

4System Requirements, Recommendations &

Considerations

5 Wrap Up

3



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Introduction



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USABILITY

• OS Choice

• HW Choice

• Performance

• Easy Restore

• Aligning with existing customer plans for Task workers

COMPLIANCE

• Vertical Industries such as FinServ, HealthCare, Gov, and others

• Per Country Regulatory Requirements

• 100% Desktop Mgmt

SECURITY

• Lost Device security

• Data Behind Firewall

• Secure Environments

• Virus proofing your business

How VMware Makes Skype for Business Better



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Collaborate Effectively with Skype for Business

6

Apps WindowsDesktops Linux



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Key Challenges of Delivering Real-Time Audio/Video Within Virtual Desktops

7

Scalability

All media is host-side rendered within

virtual desktops. This presents

challenges with scalability.

Media Hairpinning

All audio/video is hair pinned through

virtual infrastructure

Bandwidth Explosion

Non optimal delivery of media

overloads network

Network QoS

Audio/Video sent within display

protocol can’t be prioritized higher



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Skype for Business inside VDI (Media Hairpinning)

CONFIDENTIAL

8

Virtual Machine 2

Lync / Skype Client

Client Machine

Virtual Machine 1

Lync / Skype Client

Client Machine

Skype for

Business Server

Blast

Blast

Horizon Client

Horizon Client

Audio / Video

A/V

A/V



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Skype for Business inside VDI (Bandwidth Explosion)

CONFIDENTIAL

9

Virtual Machine 2

Lync / Skype Client

Client Machine

Virtual Machine 1

Lync / Skype Client

Client Machine

Skype for

Business Server

Blast

Horizon Client

Horizon Client

Audio / Video

USB Redirection

(60Mbps)

RTAV (600 kbps)

(1 – 15 Mbps)



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Delivery Options for Skype For Business



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Real-Time Audio-Video (RTAV) for Microphone and Webcam Redirection

• Generic media redirection of audio and video from microphones and webcams

• Targeted for support applications that DO NOT have optimized media plugins

• RTAV provides generic media support, but is NOT OPTIMIZED

11

Client

Virtual Desktop

Skype

A

V

A

V

Theora Codec

Speex Codec



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Microsoft Lync VDI Plugin

• Supported with VMware View desktops in 2013

• Provides the ability to make audio and video calls within VDI desktop without negatively impacting virtual infrastructure and network

• Supported with Windows clients only

12

vSphereWindows client

View Client View Agent

Lync 2013 Plug-in

(User A)

Lync 2013 Client

(User A)

Lync 2013 Client

(User B)

PCoIP / Blast

IM,P

,Data

Colla

b

A / V

Media

Signaling for all modesLync Server

2013



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VMware Horizon® Virtualization Pack for Skype for Business• As part of the Horizon 7.2 release, Horizon® Virtualization Pack for Skype for Business will be

released for Windows clients.

• This solution enables customers to use Skype for Business within Horizon desktops to make optimized

audio-video calls and telephony features using the native Skype client.



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VMware Horizon® Virtualization Pack for Skype for Business



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Benefits of Horizon® Virtualization Pack for Skype for Business

15

Highly Scalable

All media rendered on client

endpoint

Point to Point Media

Provides best user experience

and eliminates delay

Bandwidth Savings

Native Skype Codecs

No audio/video hairpinned over

WAN

Network QoS

Skype audio and video can be

prioritized by Network QoS



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Architecture Virtual Machine

VMware Horizon

Media Proxy

Skype For Business

2016 Client

Client Machine

VMware Horizon Media Provider

Horizon Client

Lync Server 2013 /

Skype for Business

Server 2015

Office 365

Authentication

SIP Signaling & IM

Data Collaboration

Virtual Channel

Other Skype for

Business user

endpoint or serverAudio / Video Media

VMware Horizon® Virtualization Pack

for Skype for Business



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VMware Horizon

Media Proxy

Skype For Business

2016 Client

Client Machine


Horizon Client

Lync Server 2013 /

Skype for Business

Server 2015

Office 365

Authentication

SIP Signaling & IM

Data Collaboration

Virtual Channel

Other Skype for

Business user


All non-audio/video services communicate

from VM to Skype servers



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VMware Horizon

Media Proxy

Skype For Business

2016 Client

Client Machine


Horizon Client

Lync Server 2013 /

Skype for Business

Server 2015

Office 365

Authentication

SIP Signaling & IM

Data Collaboration

Virtual Channel

Other Skype for

Business user


Audio/video RTP streams communicate directly from client to

client



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Skype for Business – Required Client PortsComponent Port Protocol Notes

Skype for Business client 67/68 DHCPUsed by Skype for Business Server to find the Registrar FQDN

(that is, if DNS SRV fails and manual settings are not configured)

Skype for Business client 443 TCP (TLS) Used for client-to-server SIP traffic for external user access.

Skype for Business client 443TCP (PSOM /

TLS)Used for external user access to web conferencing sessions

Skype for Business client 443TCP(STUN /

MSTURN)Used for external user access to A/V sessions and media (TCP)

Skype for Business client 3478UDP (STUN /

MSTURN)Used for external user access to A/V sessions and media (UDP)

Skype for Business client 5061 TCP (MTLS) Used for client-to-server SIP traffic for external user access

Skype for Business client 6891 - 6901 TCPUsed for file transfer between Skype for Business clients and

previous clients

Skype for Business client 1024 – 65,535* TCP / UDP Audio port range (minimum of 20 ports required)

Skype for Business client 1024 – 65,535* TCP / UDP Video port range (minimum of 20 ports required)

Skype for Business client 1024-65535* TCPPeer-to-peer file transfer (for conferencing file transfer, clients use

PSOM).

Skype for Business client 1024-65535* TCP Application sharing19



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How to Install Horizon Virtualization Pack for Skype for Business

20

1. Install Horizon 7.2 agent

and Horizon Media Proxy

on virtual desktop

2. Install Horizon 4.5 Client

and Horizon Media

Provider on client endpointVMworld 2017 Content: Not fo


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Is Skype For Business Client Running In Optimized Mode?

Notification Indicator for Optimized Mode

– In the lower right-hand corner of desktop under notifications, there will be an indicator that specifies

whether the SFB client is running in “Optimized Mode”.

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CONFIDENTIAL

22

Demo – Skype for Business Video Preview



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Skype for Business Features – Horizon 7.2 & Horizon 4.5 Client

Features

Point to Point Audio and Video Calls

PSTN calls via dial-pad

Mediation Server

Edge Server

Call Hold and Resume

Call Mute

Call Transfer & Forward

Voicemail Integration

Music on Hold

Human Interface Device (HID) commands

Platforms

Lync Server 2013

Skype for Business Server 2015

Office365

Clients

Windows

Linux (Private Beta)



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Skype for Business Features – Horizon 7.3 & Horizon Client 4.6

Features

Point to Point Audio and Video Calls RDSH support

PSTN calls via dial-pad Audio and Video conferencing

Mediation Server Forward Error Correction (FEC)

Edge Server Quality of Experience (QOE)

Call Hold and Resume Customized Ringtones

Call Mute Call park and pickup

Call Transfer & Forward USB Desk Phone

Voicemail Integration E911

Music on Hold

Human Interface Device (HID) commands

Platforms

Lync Server 2013

Skype for Business Server 2015

Office365

Clients

Windows

Linux

Mac (Private Beta)



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Optimized versus Non Optimized Performance



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Client 1

Client 2

Virtual Desktops

Test 1: Media Hairpinning and Transcoding



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CONFIDENTIAL

27



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#ADV1583BE CONFIDENTIAL28

Audio Video

Test 2: Horizon Virtualization Pack



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CONFIDENTIAL

29



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SFB Testing: VM Processor Usage

30

% Processor Time

RTAV: 22.75%

Virt Pack: 2.52%

Difference: 20.22%



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Us

SFB Testing: VM Network Usage

Bytes Sent/sec

RTAV: 140,207.6

Virt Pack: 17,660.8

Difference: 122,546.8

% Decrease: 87.40%

Bytes Received/sec

RTAV: 54,572.5

Virt Pack: 2,543.2

Difference: 52,029.2

% Decrease: 95.34%



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SFB Testing: VM Memory Usage

32

Memory usage for both test are similar



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System Requirements, Considerations and Recommendations



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System RequirementsSystem Horizon 7.2 & Horizon Client 4.5 Horizon 7.3 & Horizon Client 4.6

Platforms • Lync Server 2013

• Skype for Business 2015 Server

• Office365

Skype Client • Skype for Business 2015 (15.0.4933.1000) and later

• Skype for Business 2016 as part of Office 365 Plus:

16.0.7571.2072 or later

• Skype for Business 2016 as part of Office 2016:

16.0.4561.1000 or later

Virtual Desktop OS • Windows 7 SP1

• Windows 8.1

• Windows 10

• Windows 2008 R2 SP1 (as a desktop)

• Windows 2012 R2 (as a desktop)

• Windows Server 2008 R2 SP1 RDSH

• Windows Server 2012 R2 RDSH

Client OS• Windows 7 SP1

• Windows 8.1

• Windows 10

• Ubuntu 12.04 (32-bit)

• Ubuntu 14.04 (32-bit & 64-bit)

• Ubuntu 16.04 (64-bit)

• RHEL 6.9/CentOS 6.x (64-bit)

• RHEL 7.3 (64-bit)

• SLED12 SP2 (64-bit)



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Recommendations



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Recommended Webcams and Microphones

• Microphones and Webcams recommended for use with the VMware Horizon Virtualization Pack for Skype for Business

• It is recommended to use Microphones and Webcams that have been tested and are

supported with Skype for Business.

• A list of microphones and webcams can be found here http://partnersolutions.skypeforbusiness.com/solutionscatalog/personal-peripherals-pcs

36



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http://partnersolutions.skypeforbusiness.com/solutionscatalog/personal-peripherals-pcs


Considerations

• Do not use USB redirection for webcams and microphones

– If you use USB redirection, exclude Microphone and Webcam

• Not supported in double-hop environment

• No backward compatibility with Lync 2010 clients

37



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Wrap Up



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Skype for Business - Platforms

Real-Time

Audio-

Video (non-

optimized)

Lync VDI

Plugin

Horizon

Virtualization

Pack for

Skype

Lync 2013 Yes Yes Yes

Skype for Business 2015 Yes Yes Yes

Office 365 Yes No Yes

39



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Skype for Business - Clients

Real-Time

Audio-

Video

Lync VDI

Plugin

Horizon

Virtualization

Pack for

Skype

Windows client Yes Yes Yes

Linux client Yes No Yes

Mac client Yes No Yes1

iOS client Yes No No

Android client Yes No No

HTML Access Yes No No

Blast Zero Client Yes No Yes2

Wyse Thin OS No No TBD

PCoIP Zero Client No No No40



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• Horizon 7 or Horizon Cloud

• Skype for Business 2015 or Office365

• Customers can chose from a variety of clients to use with Horizon Virtualization Pack for Skype for Business

• Windows, Linux, Mac

• Communicate using rich Skype audio and video calls

• Optimized architecture for delivering rich audio and video without negative affects on virtual infrastructure and network

Scalability & Performance

Summary

Client Flexibility

On Premise or Cloud

41



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Interested in Mac Beta?

• Customers interested in the Mac beta can email [email protected]

42



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mailto:[email protected]



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Questions



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BackupOptional subtitle



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How to Enable Logging

• For troubleshooting purposes, logs will need to be collected

• To collect Horizon logs (including the media proxy logs) from the View Agent

– Log in to a virtual machine with View Agent installed

– Open a command prompt and execute

– "C:\Program Files\VMware\VMware View\Agent\DCT\support.bat”

– On the desktop, the folder vdm-sdct contains zipped log files

• To collect Horizon Logs (including media engine logs) from a Windows View Client

– Log in to a physical or virtual machine with the VMware View Client installed

– Open a command prompt and run:

– 32-bit: "C:\Program Files\VMware\VMware Horizon View Client\DCT\support.bat”

– 64-bit: "C:\Program Files (x86)\VMware\VMware Horizon View Client\DCT\support.bat”

– On the desktop, the folder vdm-sdct contains zipped log files

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How to Enable/Disable Echo Cancellation

• By default, echo cancellation is enabled.

• To disable echo cancellation:

– Path: "HKEY_CURRENT_USER\Software\VMware, Inc.\VMWMediaProvider\MediaControls”

– Value: DWORD, "AcousticEchoCancellation"

– AEC enabled = 1

– AEC disabled = 0

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Resources

VMware Horizon Documentation

https://www.vmware.com/support/pubs/view_pubs.html

Microphones and Webcams recommended for use with the VMware Horizon Virtualization Pack for

Skype for Business

• It is recommended to use Microphones and Webcams that have been tested and are supported with Skype for Business.

• A list of microphones and webcams can be found here


Network ports are used by the VMware Horizon Virtualization Pack for Skype for Business • The virtualization pack uses the same network ports as the native Skype for Business client (see required client ports)

https://technet.microsoft.com/enus/library/gg398833.aspx

Audio and video codecs used by the VMware Horizon Virtualization Pack for Skype for Business • The virtualization pack uses the same codecs for audio and video as the native Skype for Business client (see required client ports)

https://technet.microsoft.com/enus/library/gg425841.aspx?f=255&MSPPError=-2147217396

Skype for Business General Information

• Planning Document: https://technet.microsoft.com/en-us/library/gg425841.aspx

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https://www.vmware.com/support/pubs/view_pubs.html


https://technet.microsoft.com/enus/library/gg398833.aspx

https://technet.microsoft.com/enus/library/gg425841.aspx?f=255&MSPPError=-2147217396

https://technet.microsoft.com/en-us/library/gg425841.aspx

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