advanced conflict resolution & change management strategies
DESCRIPTION
ÂTRANSCRIPT
07 - 11 November 2016
18 - 22 July 2016
LONDON
ORLANDO
EuroMaTech is proud to be associated with the following accreditation bodies:
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc
An Intensive 5 - Day Seminar On
Advanced Conflict Resolution &Change Management Strategies
www.euromatech.com(Certificate No:1007049195)
ISO 9001:2008 Certified
(Certificate No: 1078694951)
ISO 29990
ISO 29990:2010 Certified
Advanced Conflict Resolution & Change Management Strategies
Middle East Office : Telephone : +971 4 4571 800 | Fax : +971 4 4571 801 | e-mail: [email protected] | www.euromatech.com
INTRODUCTIONThisinteractiveandthought-provokingprogrammegivesdelegates deep immersion into the world of Conflict atwork.Difficult colleaguesand teammemberscandraintheenergyandperformanceofanyteam,causingdistrust,conflictandabadatmosphere foreveryone.Delegateswillbegiventoolsandtechniquestoenablethemtofaceup to the challenges of conflict and turn everyone intoproductive team players, contributing to results. Thisprogrammewill give delegates:
• Astrategicframeworktohandleconflicteffectively
• Ablueprinttohandledifficultsituations
• Abehaviouralmaptonavigateyourwaythroughallconflict
• Thetoolsandtechniquestocreateeffectivechange
WHO SHOULD ATTEND?
• Individuals who have some experience at thesupervisor/managerlevelandarereadytotakemoremanagement responsibilities
• Individuals who are being groomed to make thetransition from supervision to management
• Individualswhoneedadeeperunderstandingofwhatdrivesindividualbehaviour
• Individuals who need to hone their communicationand coaching skills to produce results
• Peoplewhoneedtohonetheirabilitytodelegateandcoach
• Leaderswhoarelookingtoimprovetheirmanagerialcompetencies
• Thosewhohavebeenappointed to leada changeinitiative
PROGRAMME OBJECTIVES• Recognisedifferingconflictbehavioursandlearnto
adapttotheminordertobuildlastingcollaboration
• Buildeffectivecommunicationskillsforincreasedcollaboration,productivityandreducedconflict
• Giveandreceivefeedbackonperformanceopenly
• Dealwithnegativityandcynicismeffectively
• Knowthemostdifficulttypesandhowtodealwiththem
• Managerelationshipswithotherseffectively
• Understandthekeydriversforlastingchange
• Understandtheneedtotakeresponsibilityforleadingchange
TRAINING METHODOLOGYThis stretching programme is carefully designed toaddressallstylesoflearningandtoengageparticipantsfully. Highly interactive, we use accelerated learningtechniques to drive up understanding quickly andeffectively. Presentations and discussions are eitherpreceded or followed by powerful individual or groupexercises. These exercises provide opportunities forpersonalparticipationinrealsituations.Theprogrammealso includes a range of case studies, simulations,discussion exercises, self-assessment instruments andvideo training films.
PROGRAMME SUMMARY You will be exposed to the latest conflict and changetools tocreateanewawareness for youareyour team.These tools have been used by top organisations tocreate collaborative teams for exceptional performance.Delegateswillleavetheprogrammewithnewinsightsintotheirpreferredconflictstyles.Delegateswillgoawaywithpracticaltoolsandrenewedenergyandconfidencetofacethe real issuesbackatwork.
www.euromatech.com
18 - 22 July 2016, Orlando | 07 - 11 November 2016, London
London Fees : US$ 5,500 | Orlando Fees : US$ 7,000
PROGRAMME OUTLINEDay 1
CONFLICT MANAGEMENT OVERVIEW
• Whatdowemeanbytheterm:ConflictManagement”?
• Ourreactiontoconflict
• CommunicationExercise
• DVD:ConflictManagement
• Howtoavoidmisunderstanding
• TheStepstoEffectiveConflictManagement
Day 2
CONFLICT RESOLUTION
• PerceptionExercise
• ConflictResolutionInstrument
• Typesofcommunication
• Buildingcollaborationquicklyandeasily
• ConflictResolutionExercise
• DVD:DealingwithDifficultPeople
• Theresultsofeverycommunication
• CollaborationExercise
Day 3
THE SKILLS OF CONFLICT MANAGEMENT
• Thebehavioursthatgetresults
• TheAssertivenessFramework
• AssertivenessExercise
• QuestioningSkills
• Listeningforresults
• BeyondListening
Day 4
HIGH LEVEL CONFLICT RESOLUTION
• EmotionalIntelligenceQuestionnaire
• YourE.I.Strengths
• TruthExercise
• DealingwithLiars
• FacilitatingaDispute
• TheSaboteur
• TheSecrettoDealingwithPeople
• NegotiationExercise
Day 5
CHANGE MANAGEMENT
• ChangeExercise
• PersonalGrowthandChangeStrategies
• TheChangeCurve
• DVD:TheStagesofChange
• TheStepstoEffectiveChange
• TheBurningPlatform
• MakingChangeStick
• ChangeExercise
U.K. Office : Telephone +44 151 709 7100 | Fax +44 151 709 7181 | e-mail: [email protected] | www.euromatech.com
www.euromatech.com(Certificate No:1007049195)
ISO 9001:2008 Certified
(Certificate No: 1078694951)
ISO 29990
ISO 29990:2010 Certified
S e m i n a r R e g i s t r a t i o n D e t a i l s
YOUR DETAILS
METHOD OF PAYMENT
SEMINAR DETAILS
EASY WAYS TO REGISTER
Disclaimer
Name (Mr/Ms): .........................................................................................................................................................................................................................Position: Organisation: .............................................................................................................................................................................................................Address: ....................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................City / Country: ...........................................................................................................................................................................................................................Telephone / Fax: ........................................................................................................................................................................................................................
£ Please find enclosed a cheque made payable to EuroMaTech
£ Please invoice me
£ Please invoice my company as follows:
Contact name: ...........................................................................................................................................................................................................................
Company name: ........................................................................................................................................................................................................................
Address: ................................................................................................................................................................................................................................
DocumentationHigh Quality material has been prepared by the Seminar Leader for distribution to delegates.In addition a special note pad to facilitate note taking will be provided.
CertificatesA Certificate of Completion will be issued to those who attend & successfully complete the programme.
Schedule07:30 – 08:30 Welcome08:30 – 10:15 First Session10:15 – 10:30 Coffee Break10:30 – 12:15 Second Session12:15 – 12:30 Coffee Break12:30 – 14:00 Third Session14:00 – 15:00 Lunch15:00 – 16:00 Open Session
FeesThe Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is:
Hotel AccommodationEuroMaTech has negotiated special rates for a limited number of rooms in the hotel. Early registration will help to secure a room at the reduced rate.
Registration & PaymentPlease complete the registration form on this page & return it to us together with your cheque made payable to EuroMaTech.
For Further Information, Contact Your Nearest EuroMaTech Office:
U.K. Office109 Mount PleasantLiverpool L3 5TF, United KingdomTelephone +44 151 709 7100 Fax +44 151 709 7181e-mail: [email protected] http://www.euromatech.com
Middle East OfficeP.O.Box 74693, Dubai, United Arab EmiratesTelephone : +971 4 4571 800 Fax : +971 4 4571 801e-mail: [email protected] http://www.euromatech.com
EuroMaTech reserves the right to alter the content, location of the Seminar, or the identity of the speakers in case of events beyond our control.
Telephone: +971 4 4571800 to provisionally reserve your place.
Fax your completed registration form to: +971 4 4571801
E-mail to us : [email protected]
Complete & return the booking form with cheque to:EuroMaTech P.O.Box 74693, Dubai - U.A.E.
Advanced Conflict Resolution &Change Management Strategies
£ 18 - 22 July 2016, Orlando£ 07 - 11 November 2016, London
Please register me on theComplete & Mail or fax to EuroMaTech at the address given below
Cancellation PolicyRequest for seminar cancellation must be made in writing & received at EuroMaTech three weeks prior to the seminar date. A U.S.$250/- processing fee will be charged per delegate for each cancellation. Thereafter, we regret that we are unable to refund any fees due, although in such cases we would be happy to welcome a colleague who would substitute for you.
London: US$ 5,500/ = per delegate Orlando: US$ 7,000/ = per delegate