advanced qualitymanual s9100

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Advanced Companies 11212 E. 112 th St. N. Owasso, OK 740554227 AS9100 Quality Manual Revision: I AS 9100 UNCONTROLLED IF PRINTED Page 1 of 36 AS9100 Quality Manual Origination Date: August 14, 2009 Document Identifier: Quality Manual Date: Aug 3, 2011 Document Status: Revision I Document Link: \\Advdc1\advanced\ADVQMS\ADVManual

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  • 1. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:I AS9100QualityManual OriginationDate:August14,2009 DocumentIdentifier: QualityManual Date: Aug3,2011 DocumentStatus: RevisionI DocumentLink: Advdc1advancedADVQMSADVManual AS9100 UNCONTROLLEDIFPRINTED Page1of36
  • 2. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:I TABLEOFCONTENTSSection1: Welcome5Section2: CompanyVisionandGoverningPolicies.6Section3: Scope,ExclusionandDefinitions..63.1 Scope...63.2 Exclusions.63.3 Definitions&Conventions.7Section4: QualityManagementSystem...74.1 GeneralRequirements.74.2 Documentation.9 4.2.1 OverviewofDocumentation..9 4.2.2 QualityManualandProcedures.10 4.2.3 ControlofDocuments11 4.2.4 ControlofRecords..11Section5: ManagementResponsibility....115.1 ManagementCommitment...115.2 CustomerFocus..125.3 QualityPolicy125.4 Planning12 5.4.1 QualityObjectives13 5.4.2 QualityManagementSystemPlanning.135.5 Responsibility,AuthorityandCommunication..13 5.5.1 ResponsibilityandAuthority..13 5.5.2 ManagementRepresentative.14 5.5.3 InternalCommunication..155.6 ManagementReview.15 5.6.1 General.15 5.6.2 ReviewInput.15 5.6.3 ReviewOutput.15Section6: ResourceManagement.166.1 ProvisionofResources...166.2 HumanResources..16 6.2.1 General.16 6.2.2 Competence,TrainingandAwareness...166.3 Infrastructure176.4 WorkEnvironment.17 AS9100 UNCONTROLLEDIFPRINTED Page2of36
  • 3. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:ISection7: ProductRealization..177.1 PlanningofProductRealization...17 7.1.1 ProjectManagement..18 7.1.2 RiskManagement..18 7.1.3 ConfigurationManagement19 7.1.4 ControlofWorkTransfers..207.2 CustomerRelatedProcesses..20 7.2.1 DeterminationofRequirements.20 7.2.2 ReviewofRequirements..20 7.2.3 CustomerCommunication..217.3 DesignandDevelopment..217.4 Purchasing...21 7.4.1 PurchasingProcess..21 7.4.2 PurchasingInformation....22 7.4.3 VerificationofPurchasedProduct.227.5 ProductionProvision.23 7.5.1 ControlofProductionProvision..23 7.5.1.1ProductionProcessVerification.24 7.5.1.2ControlofProductionProcessChanges..24 7.5.1.3ControlofProductionEquipment,Tools,andSoftwarePrograms24 7.5.1.4PostDeliverySupport...24 7.5.2 ValidationofProcessesforProduction(SpecialProcesses)...25 7.5.3 IdentificationandTraceability..25 7.5.4 CustomerProperty26 7.5.5 PreservationofProduct.267.6 ControlofMonitoringandMeasuringDevices..26Section8: Measurement,Analysis,&Improvement.268.1 General268.2 MonitoringandMeasurement..27 8.2.1 CustomerSatisfaction...27 8.2.2 InternalAudits....27 8.2.3 MonitoringandMeasuringofProcesses..28 8.2.4 MonitoringandMeasuringofProduct288.3 ControlofNonconformingProduct298.4 AnalysisofData..298.5 Improvement.29 AS9100 UNCONTROLLEDIFPRINTED Page3of36
  • 4. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:I 8.5.1 ContinualImprovement...30 8.5.2 CorrectiveAction...30 8.5.3 PreventativeAction....30AppendixA: AdvancedProcessesandApplicableAS9100Clauses..31AppendixB: MasterProceduresList..32AppendixC: OutsourcedProcesses...33AppendixD: QualityObjectives.34AppendixE: ProductionFlowChart...35RevisionLog.36 AS9100 UNCONTROLLEDIFPRINTED Page4of36
  • 5. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:ISection1:WelcomeAdvancedCompanies(Advanced)hasestablishedaQualityManagementSystem(QMS)andmanagesprocessesinaccordancewithAS9100C(Note:WhereAS9100isread,itistobeunderstoodAS9100C).AdvancedCompaniesincludesthreedifferentcompanies,colocatedat11212E112thSt.N,OwassoOK74055.Thesecompaniesare: AdvancedPlastics,Inc. AdvancedPlastics,Inc.(API)isadistributorofengineeredplastics,andfabricatorof plasticsandmetalcomponents. AdvancedMachining&Fabricating,Inc. AdvancedMachining&Fabricating,Inc.(AMF)isaCNCmachineshopandproviderof precisioncomponents/parts(metalandplastic)andlightassemblies. AdvancedPlasticsCompositesMarketingGroup,Inc. AdvancedPlasticsCompositesMarketingGroup,Inc.(CMG)isadistributorofcomposite materials,andmanufacturersrepresentativeorganization. Advancedhasalwaysappliedhighqualitystandards toitsprocessesandoperations,andcontinuesits dedicationinmaintaininghighlevelsofqualityand integrityincommunicatingwithpeopleinsideand outsideofitsbusinessoperations. Weinviteyoutoreviewourqualitysysteminaction. Toarrangeavisit,contactusat: TheAdvancedCompanies 11212E112thSt.N. Owasso,OK74055 (800)3245410 Website:www.advcosinc.com AS9100 UNCONTROLLEDIFPRINTED Page5of36
  • 6. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:ISection2: AdvancedsPhilosophyandGoverningPolicies COMPANYPHILOSOPHY Takingactiontocontinuallyimproveourselvespersonallyandprofessionally,ina corporateculturethataddsvaluetoourcustomers,families,communitiesandour country.Thisiswhatwedo,whywedoit,andwhoweare. QUALITYPOLICY Throughaculturebasedonteamworkandcontinuousimprovement,Advanced providesmanufacturedanddistributedgoodswhilebringingmeasuredvaluetoour customersandmeetingrequirements.Section3: TermsandDefinitions3.1 ScopeAdvancedsqualitymanagementsystemappliestoallprocesseswithinallfunctionalareasofAdvancedsbusinessoperations.Eachofthecompaniesscopeisdefinedinsection1ofthismanual.3.2 ExclusionsDuetothenatureoftheorganizationanditsproduct,AdvancedisexcludedfromcompliancetorequirementsofAS9100;Clause7.3,DesignandDevelopmentisexcludedfromthescopeofAdvancedsqualitymanagementsystembecausenoneofthecompaniesperformdesignwork.Clause7.5.1.4,PostDeliverySupportisexcludedfromthescopeofAdvancedsqualitymanagementsystembecauseAdvanceddoesnotprovidepostdeliverysupport.TheseexclusionsdonotaffecttheabilityorresponsibilityofAdvancedtoprovideproductthatmeetscustomerandapplicablestatutoryandregulatoryrequirements. AS9100 UNCONTROLLEDIFPRINTED Page6of36
  • 7. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:I3.3 DefinitionsUnlessotherwisenoted,AdvancedappliesthedefinitionsoftermsaccordingtoISO9000andAS9100.CaptureToidentifyanddetermineE2AdvancedsERP(EnterpriseResourcePlanning)systemSection4: QualityManagementSystem4.1 GeneralRequirementsAdvancedhasestablished,documented,implemented,andmaintainsaqualitymanagementsystemandcontinuallyimprovesitseffectivenessinaccordancewiththerequirementsofAS9100.Furthermore,AdvancedsQMSaddressescustomerandapplicablestatutoryandregulatoryqualitymanagementsystemrequirements.Advancedhas; a. determinedtheprocessesneededforthequalitymanagementsystemandtheir applicationsthroughouttheorganization,seefigure1 b. determinedthesequenceandinteractionoftheseprocesses,seefigure1 c. determinedcriteriaandmethodsneededtoensurethatboththeoperationandcontrol oftheseprocessesareeffective, d. ensuredtheavailabilityofresourcesandinformationnecessarytosupportthe operationandmonitoringoftheseprocesses, e. monitored,measured,whereapplicable,andanalyzedtheseprocesses, f. implementedactionsnecessarytoachieveplannedresultsandcontinualimprovement oftheseprocesses.Theseprocesses,theirsequenceandinteraction(includinganyoutsourcedprocesses)areshowninFigure1. AS9100 UNCONTROLLEDIFPRINTED Page7of36
  • 8. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:I AS9100 UNCONTROLLEDIFPRINTED Page8of36
  • 9. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:I4.2 Documentation4.2.1 OverviewofDocumentationAdvancedmaintainsallrequireddocumentationtoeffectivelysustainitsqualitymanagementsystem.Managementisresponsibleforimplementationofproceduresandrecordsintheirareasasrequiredbythequalitymanagementsystem.ThequalitysystemdocumentationiscomprisedofahierarchyofdocumentsthatflowfromAS9100andthisqualitymanual.ProceduressupportandenhancetheprimarymandatesofAdvancedscompanyphilosophyandqualitypolicyasdefinedinsection2.QualityObjectivesmaybefoundinAppendixDofthisdocument. HierarchyofDocuments Quality Manual Procedures WorkInstructions Records Forms AS9100 UNCONTROLLEDIFPRINTED Page9of36
  • 10. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:IAdvancedmaintainsasecureintranetthatallowsauthorizeduserstoaccessdocumentsasneededthroughoutAdvancedsfacilities.Obsoletedocumentsareidentifiedassuchandstoredseparatelytopreventunintendeduse.Documentsandrecordsdeterminedtobenecessaryforeffectiveplanning,operation,andcontrolofprocesses,unlessotherwisedirectedbycustomerrequirementsareasfollows: CustomerContract/PurchaseOrder EngineeringData AdvancedsShopTraveler InspectionRecords Governmentspecifications Vendor/Sellerspecifications TheextentoftheQMSdocumentationisappropriateforthesizeoftheAdvancedorganization,itsactivities,thecomplexity,andinteractionofthequalityprocesses.4.2.2 QualityManualandProceduresTheprimarypurposeofthequalitymanualandQMSproceduresistodescribeanddocumentthequalitymanagementsysteminplaceatAdvancedandtodefinealltheQMSprocessesinusewithinAdvanced.Thismanualisissuedundertheauthorityofthetopmanagement.Copiesofthemanualarecontrolledbymeansasdescribedbelow.UncontrolledcopiesmaybedistributedasrequestedandareidentifiedasUncontrolled.ItismeanttobeusedbyemployeesastheprimarysourceofofficialAdvancedqualitypolicies.Thismanualisaccessibletocustomers,regulatoryauthoritiesandthirdpartiesthatwishtoverifyAdvancedsqualitymanagementsystem.Externallydistributedcopieswillbeuncontrolledandnotsubjecttorevisionnotificationunlessotherwiseagreed.Additionalproceduresandworkinstructionshavebeendevelopedtofurtherclarifyspecificinstructionsfortheexecutionoftheseprocedures.Wheresubordinatedocumentsarereferenced,theyareshowninbolditalics.TheManagementRepresentativeisresponsibleforcontrolanddistributionofthismanualandallothercontrolleddocumentationwithinthequalitymanagementsystem.ThelatestrevisionofthisdocumentislocatedontheAdvancedintranet.Usersshallverifythelatestrevisionbeforeuse.ContacttheManagementRepresentativeforquestionsrelatedtothismanual. AS9100 UNCONTROLLEDIFPRINTED Page10of36
  • 11. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:IMinorcorrections(typographicalerrorsandclarifications)arenotconsideredachange;therefore,changeinrevisionstatusisnotrequired.DocumentedproceduresestablishedfortheQMSmaybefoundinAppendixB:MasterProceduresListInteractionbetweenprocessesoftheQMSmaybefoundinAppendixA:AdvancedProcessesandApplicableAS9100ClausesDetailsforexclusionsandjustificationseesection3.2ofthismanual.4.2.3 ControlofDocumentsDocumentsarecontrolledsothattheinformationonthemisaccessible,legibleandsuitablymaintained.Documentsarereviewedandapprovedpriortoreleaseandonlythelatestrevisionsareavailabletousers.Previousrevisionsaresegregatedandretainedelectronicallyinafolderlabeledobsolete.ThecontrolsfordocumentsaredefinedintheADVCOS1201DocumentControl.4.2.4 ControlofRecordsRecordsarecontrolledtoprovideevidenceofconformitytorequirements.RecordsthataresubjecttocontrolaremaintainedaccordingtotheADVCOS1202RecordsControlandAdvancedsPurchaseOrderTermsandConditions.Section5: ManagementResponsibility5.1 ManagementCommitmentAdvancedsmanagementiscommittedtotheongoingmaintenanceandimprovementofthequalitymanagementsystem.Toensurethis,managementfocusesondeployingpracticalstepsthatconcretelysupportthequalitypolicy. CUSTOMERFOCUS:Advancedcommunicatestheimportanceofmeetingcustomer, regulatoryandstatutoryrequirementsthroughemployeeorientation(see6.2.2)andby providingdocumentationofrequirementsandworkmanshipcriteria(see7.5.1.1and 8.2.1).TheContractReviewprocessensuresthatcustomerrequirementsarecaptured andreviewedbeforeacceptance(see7.2). AS9100 UNCONTROLLEDIFPRINTED Page11of36
  • 12. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:I EMPOWERMENT:Allemployeesareempoweredtosubmitrequestsforcorrectiveor preventiveactiontoaffectchangeandimproveAdvancedanditsprocessesandtheir ownexperienceatAdvanced(see8.5).Allemployeesareempoweredtostop productionwhennonconformitiesareencountered(see8.3). INTELLIGENTMANAGEMENT:Advancedaimstoensurethatmanagementmakes decisionsbasedonfacts,dataandevidence.Todothis,managementhasestablished qualityobjectives(see5.4.1).Theinternalauditprocessreliesontherecordingof verifiabledataasameansofdrivingcorrectiveandpreventiveactionsaswellas improvementefforts(see8.2.2,8.5.2,8.5.3).Byconductingperiodicmanagement reviewsofthequalitysystem,managementensurestheoveralleffectivenessofthe qualitysystem(see5.6).TheADVCOS1206CorrectiveActionprocedureensuresthat actionistakenifplannedresultsarenotachieved. WORKPLACEEXCELLENCE:Advancedensurestheworkenvironment,facilitiesand atmospherearesatisfactorytoemployeesthroughmanagementsunderstandingand reviewofresourcerequirements(see5.6)andthroughongoingcommunicationwith employeesregardingtheworkplace(see5.5.3).5.2CustomerFocusTopmanagementshallensurethatcustomerrequirementsaredeterminedandaremetwiththeaimofenhancingcustomersatisfaction.Topmanagementshallensurethatproductconformityandontimedeliveryperformancearemeasuredandthatappropriateactionistakenifplannedresultsarenot,orwillnotbe,achieved.5.3QualityPolicyThequalitypolicyhasbeendevelopedandapprovedbytheManagementRepresentative.Thispolicyandrelevantproceduresisavailabletoallemployees.Thepolicyisauditedregularlytoensureitsdistributionandtheongoingoverallawarenessofitbyemployees.Duringmanagementreview,thequalitypolicyisreviewedforcontinuingsuitability.ThequalitypolicyiscontainedinsidethequalitymanualthatiscontrolledaccordingtotheADVCOS1201DocumentControl.Thequalitypolicymayalsobeissuedasastandalonedocument;inthisoccurrenceitisuncontrolledifprinted.5.4Planning AS9100 UNCONTROLLEDIFPRINTED Page12of36
  • 13. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:I5.4.1QualityObjectivesTopmanagementhasestablishedthequalityobjectivesfortheentireorganizationofAdvanced;theseobjectivesapplywithineachofthethreecompanies.AppendixDdefinesallthequalityobjectivescurrentlyinplace.5.4.2QualityManagementSystemPlanningThisqualitysystemwasplanned.Itsdocumentedpoliciesandprocedureswerereviewedpriortoimplementation.ManagementensurestheQMSismaintainedwhenchangestotheQMSareplannedandimplemented.Subsequentmajorchangesthatmayaffecttheperformance,qualityorreliabilityoftheproductwillbeidentified,reviewedandapprovedandtheQMSdocumentationwillbeupdated.TheQMSdocumentationactsastheoverallqualityplanforAdvanced.Asrequired,specificqualityprocessesmaybedevelopedforindividualproducts;theseplansincludetheinformationgivenabove.Insuchcases,theappropriatedepartmentmanager(withsupportfromtheQualityManager)hasoverallresponsibilityforthedevelopmentofqualityplans.5.5Responsibility,AuthorityandCommunication5.5.1ResponsibilityandAuthorityTheorganizationalchartbelowdefinesthebasicmanagementstructureofAdvanced.Inallcases,theappropriatepersonhasbeengrantedboththeresponsibilityandauthorityfortheirpositionsduties,whicharefurtherdefinedwithinpositionspecificjobdescriptions. AS9100 UNCONTROLLEDIFPRINTED Page13of36
  • 14. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:I COO QualityManager Inspection President ValueStreamManagers Shipping/Receiving VPManufacturing Programming/Planning AMFFab ProductionManager APFAb Maintenance TopManagement ChainofCommand Additionallinesofcommunication5.5.2ManagementRepresentativeTheQualityManagerhasbeenassignedtheroleofManagementRepresentative.AsManagementRepresentative,theQualityManagerisresponsibleforensuringtheproperimplementationofthequalitymanagementsystem,aswellas,foroverseeingthemaintenanceofthesystem,reportingonitseffectivenessduringmanagementreview,anddiscussionofmattersrelatingtothequalitymanagementsystemwithcustomers,registrarsandotherconcernedparties.TheManagementRepresentativeisresponsibleforfacilitationofthesepoliciesandprocedures.TheManagementRepresentativehastheresponsibilityandauthoritytoresolvemattersrelativetoqualityinproducts,processesandservicesfrominternalandexternalsources.Qualitymaysuspendinternalandexternalprocessesand/orshipmentsthatdonotmeet AS9100 UNCONTROLLEDIFPRINTED Page14of36
  • 15. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:Irequirementsuntilappropriatecorrectionisimplementedonanexpedited,highprioritybasis.TheQualityManagerreportsdirectlytotheChiefOperationsOfficerandhasunrestrictedaccesstotopmanagement.InspectorsandauditorsreportdirectlytotheQualityManager.Inaddition,theManagementRepresentativeensuresthepromotionofawarenessofcustomerrequirementsthroughouttheorganization.5.5.3InternalCommunicationTopmanagementshallensurethatappropriatecommunicationprocesses(suchascommunicationboardsandcompanymeetings)areestablishedwithintheorganizationandthatcommunicationtakesplaceregardingtheeffectivenessofthequalitymanagementsystem.5.6ManagementReview5.6.1GeneralTopmanagementshallreviewtheQMS,atquarterlyintervals,toensureitscontinuingsuitability,adequacyandeffectiveness.ThisreviewshallincludeassessingopportunitiesforimprovementandtheneedforchangestotheQMS,includingthequalitypolicyandobjectives.Records(managementreviewmeetingminutes)aremaintained.5.6.2ReviewInputItemsthatwillappearontheagendainclude: a. resultsofinternal,customerandregulatoryaudits, b. customerfeedback, c. processperformanceandproductconformity, d. statusofpreventiveandcorrectiveactions, e. followupactionsfrompreviousmanagementreviews, f. recommendationsforimprovement, g. reviewofqualityobjectivesandqualitypolicy, h. workenvironmentreview, i. changesthatcouldaffectthequalitymanagementsystem.5.6.3ReviewOutputThefollowingitemswillappearinthemeetingminutes: AS9100 UNCONTROLLEDIFPRINTED Page15of36
  • 16. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:I a. improvementoftheeffectivenessofthequalitymanagementsystemandits processes, b. improvementoftheproductrelatedtocustomerrequirements,and c. resourceneeds. Section6:ResourceManagement6.1ProvisionofResourcesDuringmanagementreview,Advancedsmanagementdeterminesandprovidestheresourcesneededtoimplementandmaintainthequalitymanagementsystemandcontinuallyimproveitseffectiveness.Resourcesneededtoenhancecustomersatisfactionbymeetingcustomerrequirementsarealsodeterminedandprovided.6.2HumanResources6.2.1GeneralAllAdvancedemployeesshallbecompetentonthebasisofappropriateeducation,trainingskills,andexperience.6.2.2Competence,TrainingandAwarenessForfulltime,parttime,andtemporaryemployees,Advanced a. hasdeterminedthenecessarycompetenceforpersonnelperformingworkaffecting conformitytoproductrequirements, b. whereapplicable,providestrainingortakesotheractionstoachievethenecessary competence, c. evaluatestheeffectivenessofthistraining, d. ensurespersonnelareawareoftherelevanceandimportanceoftheiractivitiesand howtheycontributetotheachievementofthequalityobjectives,and, e. maintainsappropriaterecordsofeducation,training,skillsandexperience(see 4.2.4).Advancedsmanagementregularlyreviewstheknowledge,capabilitiesandskillneedsoftheorganizationagainstthoseavailable.Inanyinstancewherethereisagapbetweenneedsandcapability,thefunctionalmanagerwilltakethenecessarystepstoacquireneededknowledge, AS9100 UNCONTROLLEDIFPRINTED Page16of36
  • 17. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:Icapabilitiesand/orskills.Thismayincludetrainingandskillsdevelopmentforexistingemployees,ortheuseofconsultantsorotheroutsideexpertise.Necessarycompetenciesarespelledoutwithinjobdescriptionswhicharemaintainedforallpositions.Newhiresareselectedbaseduponwhethertheymeettheneedsdescribedinthesejobdescriptions.Newandexistingpersonnelareprovidedwithorientationandanynecessarytraininginordertomeettherequirementsoftheirgivenresponsibilities.6.3InfrastructureAdvancedhasdeterminedandprovidesandmaintainsthebasicinfrastructureneededtoachieveconformitytoproductrequirements.Infrastructurerequirementsareregularlyreviewedduringmanagementreviewandincludeareviewof: buildings,workspace,andassociatedutilities, processequipment(bothhardwareandsoftware),and supportingservices(suchastransportation,communicationorinformationsystems).Specifically,Advancedhasestablishedawarehouseandproductionfacilitywiththenecessaryenvironmentalcontrolsforfactorsincludingtemperature,humidity,lighting,andcleanliness.Facilitiesundergoroutinepreventivemaintenancebyskilledmaintenancepersonnel.Advancedsinternalserverisequippedwithabatterybackuppreventinglossofpoweranddataintheeventofapoweroutage.Intheeventofasustainedpoweroutage,lossofdataispreventedthroughdailybackuponananalogtape,whichisstoredinafireproofsafeonsite.Criticaldataisalsobackedupdailythroughanoffsitethirdpartydatastoragevault.6.4WorkEnvironmentAdvancedhasdeterminedandmanagestheworkenvironment,includingnoise,temperature,humidity,andlighting,neededtoachieveconformitytoproductrequirements.Theworkenvironmentisperiodicallyreviewedduringinternalauditsandworkenvironmentrelatedresourcerequirementsareregularlyreviewedduringmanagementreview.Section7:ProductRealization7.1PlanningofProductRealizationInplanningtheprocessesforproductrealization,managementhasensuredthattheprocessesareconsistentwiththerequirementsoftheotherprocesseswithinthequalitysystem. AS9100 UNCONTROLLEDIFPRINTED Page17of36
  • 18. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:IPlanningincludesthefollowing: A. Qualityobjectivesandrequirementsfortheproduct; B. Theneedtoestablishprocessesanddocuments,andtoprovideresourcesspecifictothe product; C. Requiredverification,validation,monitoring,measurement,inspection,andtest activitiesspecifictotheproductandthecriteriaforproductacceptance; D. Recordsneededtoprovideevidencethattherealizationprocessesandresulting productmeetrequirements; E. Configurationmanagementappropriatetotheproduct; F. Resourcestosupporttheuseandmaintenanceoftheproduct.Theoutputoftheplanningistheshoptraveler,relateddrawings,inspectionpackages,operatorchecksheets,andspecificationsthatshowdimensions,characteristics,tolerances,andanykeycharacteristicsidentifiedbyAdvancedorthecustomer.Likewise,theseinstructionsdefineanyprocesses,documentsorresourcerequirementsspecifictotheproduct.Inspection,testingandothermonitoringstepswillalsobedefinedintheshoptraveler.7.1.1ProjectManagementProjectmanagementisaprocessdesignedtoensurecustomerrequirementsaremet.Duringprojectmanagement,managersplanandmanageproductrealizationinastructuredandcontrolledmanner.Resourceneedsandscheduleconstraintsareconsideredandadjustedasneeded.Appropriateactionsaretakentomitigaterisksastheyaredetermined.Theseprocessesarefurtherdefinedinsections7.1.2,7.1.3,7.2,and7.5.7.1.2RiskManagementRiskmanagementisessentialinmeetingcustomerrequirements.Managers,ortheirdelegates,communicatewithcustomers,obtaininginformationthatmaynotbestatedincontractsorpurchaseorders.Theinformationobtainedisusedinriskmanagement.Managementisresponsibleforriskmanagementandtakingactiontomitigaterisks.Factorssuchaslabor,equipment,material,scheduling,andoutsideprocessingareidentifiedthroughoutcontractreview,purchasing,planning,production,andinspectionprocesses.Documentsarecreatedorrevised,andmeetingsareheldasneededtoaddressandcommunicaterisksthathavebeenidentified.Internalpreventiveandcorrectiveactioniscloselyintegratedintoriskmanagement.Asrisksareidentifiedtheseactionsmaybeusedtomitigate/resolverisks.See8.5.2and8.5.3. AS9100 UNCONTROLLEDIFPRINTED Page18of36
  • 19. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:IPriortoacceptanceofcontractorpurchaseorder,relevantriskcriteriaareassessedtoidentifyriskanddeterminefeasibility.Criteriamayincludebutarenotlimitedto: Engineeringdata(e.g.,drawings,models,specifications,etc.)aremadeavailable, Customersuppliedqualityrequirementsand/orvendormanual, Configurationplan, Quantityanddeliveryschedule, Requirementforcustomerapprovedsuppliers, Leadtimeandcostforrawmaterialand/orhardwareitems, Leadtimeandcostofoutsideprocessing(e.g.,heattreat,plating,etc.), Costofanynonrecurringchanges,ifany, Laborhoursandskill, Equipment(e.g.,tooling,fixtures,andresources), Inspectionandtestplans, Anyspecialrequirementsandexpectationsnotstatedinrequest.Ifanyoftheabovecriteriacannotberesolved,orcausesuneasetotrainedpersonnel,thentheorderisconsideredhighrisk.Onhighriskorders: Topmanagementinvestigates,confirms,anddocumentsanyriskassociatedwiththe order. ResultsofthisassessmentareloggedinE2. Ifthedecisiontoacceptrisksismade,theappropriatepersonnelwillbenotifiedandthe mitigationprocesswillcontinue.7.1.3ConfigurationManagementConfigurationmanagementincludesplanning,identification,changecontrol,statusaccounting,andauditing.Configurationauditsareconductedduringinternalaudits.Contractsfornewproductsandchangestoexistingproductsareprocessedinaccordancewithsection7.2.Partconfigurationisprovidedinthecustomersengineeringspecifications.Configurationisidentifiedontheshoptravelerandsubsequentshippingdocuments.Whentheproductrequirementschange,themanufacturingplanisrevisedandappropriatepersonnelareinformedofthechange.Thisprocessisfurtherdefinedinsection7.5. AS9100 UNCONTROLLEDIFPRINTED Page19of36
  • 20. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:IConfigurationiscontrolledthroughverificationduringmanufacturing.Evidenceofverificationisrecordedonshoptravelersandinspectionrecordsasdefinedinsection8.2.4.7.1.4ControlofWorkTransfersWhenplanningtotemporarilytransferworkAdvanceddefinestheprocesstocontrolandvalidatethequalityofworkperthecustomerrequirementsand/orthevendorchecksheet. A. Theoutsourcedserviceprovidermustbeanapproved,evaluatedsupplieraccordingto therequirementsofsection7.4 B. ThesupplierisrequiredtonotifyAdvancedofanyprocesschanges,anynonconformity, orotherissues. C. Thesupplierwillbesubjecttothecorrectiveactionsystem,asdefinedinsection8.5.2. D. Workmustbeconductedonthearticle(s)accordingtoanyspecificationslistedonthe purchaseorder.Thisprocessiscontrolledthroughpurchasingandresultantreceivingdocumentation.Productandqualityrequirementsarefloweddowninpurchaseordersasdescribedinsection7.4.2.7.2CustomerRelatedProcesses7.2.1DeterminationofRequirementsAdvancedcapturesallcontractualandspecialrequirements,monitoringandmeasurementrequirements,applicablestatutoryorregulatoryrequirements,and/oranynecessary,unstatedrequirementsaspartofthecontractreviewprocess.7.2.2ReviewofRequirementsOncecontractualandspecialrequirementsarecaptured,andrisksdetermined,theyarereviewedagainstpreviouscontractororderrequirementsanddifferencesareresolved.Relevantdocumentsarechangedasrequirementschange,asdefinedinSection7.1.3.Advanceddeterminestheircapabilitytomeetcustomerrequirementsbeforeacceptanceoftheorder.OrderentryintoE2isarecordofreview.Recordsofactionsarisingfromthereviewshallbecomepartoftheworkpackage. AS9100 UNCONTROLLEDIFPRINTED Page20of36
  • 21. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:IWherethecustomerprovidesnodocumentedstatementofrequirement,thecustomerrequirementsshallbeconfirmedbyrequestingcustomerapprovalofquoteorbyfeedbackthroughelectroniccommunicationsorphone(orphoneisfornonaerospacepartsonly).Whereproductrequirementsarechangedafterworkhasbegun,Advancedshallensurethatrelevantdocumentsareamendedandthatrelevantpersonnelaremadeawareofthechanges.7.2.3CustomerCommunicationAdvanceddeterminesandimplementseffectivearrangementsforcommunicatingwithcustomersinrelationto a. productinformation, b. inquiries,contractsororderhandling,includingamendments,and c. customerfeedback,includingcustomercomplaints.7.3DesignandDevelopmentAdvancedtakesexclusiontodesignanddevelopmentfromthescopeofitsQMSperparagraph3.2.7.4Purchasing7.4.1PurchasingProcessAdvancedensurespurchasedproductsorservicesconformtospecifiedpurchaserequirementsasdefinedinthepurchaseorderandreferenceddocuments.Thecontrolsappliedtothesupplierandtothepurchasedproductorservicevary,dependentontheeffectofthepurchasedproductorserviceonAdvancedproduct.PurchasingisaprocesswithintheAdvancedQMS.Advancedacceptsresponsibilityfortheconformityofproductsthatarepurchasedfromsuppliersincludingproductfromsourcesdefinedbythecustomer.AdvanceddoesnotusecustomerverificationasevidenceofeffectivecontrolofqualitybytheSupplier.SupplierselectionandevaluationisdefinedinADVCOS1211,SupplierSelection&Evaluation.ThepurchasingprocessensuresAdvancedmanagesriskwhenselectingandusingsuppliersandonlypurchasesmaterialsandservicesfromsuppliersandsubcontractorsthathaveundergoneevaluationandapproval. AS9100 UNCONTROLLEDIFPRINTED Page21of36
  • 22. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:I7.4.2PurchasingInformationPurchaseordersareusedtotransmitAdvancedsrequirementstosuppliers.Purchaseordersshallinclude,whereappropriate a. requirementsforapprovalofproduct,procedures,processesandequipment, b. requirementsforqualificationofpersonnel, c. qualitymanagementsystemrequirements, d. thedrawingand/orspecification(s)(orothertechnicaldata)andapplicablerevision, e. requirementsfordesign,test,examination,inspection,andrelatedinstructionsfor acceptance, f. requirementsfortestspecimens,designapproval,inspection/verification,investigation orauditing, g. requirementsforsuppliernotificationtoAdvancedofnonconformingproduct, requirementsforthesuppliertonotifyAdvancedofchangesinproductand/orprocess definitionand,whererequired,obtainorganizationalapprovalfornonconforming productdisposition,requirementsforthesuppliertoflowdownapplicable requirements, h. recordsretentionrequirements, i. rightofaccessbytheorganization,theircustomer,andregulatoryauthoritiestoall facilitiesinvolvedintheorderandtoallapplicablerecords,and Advancedshallensureadequacyofspecifiedpurchaserequirementsbeforecommunicatingthemtosupplier.7.4.3VerificationofPurchasedProductAdvancedhasestablishedreceivinginspectionandotheractivitiesnecessarytoensurepurchasedproductmeetsspecifiedpurchaserequirements.Receivinginspectionusescertificatesofconformity,testreports,and/orvisualanddimensionalinspectiontoverifyproductconformity.Withoutexception,purchasedproductshallnotbeusedorprocesseduntilithaspassedreceivinginspection.Advanceddoesnotdelegateinspectiontosuppliers. AS9100 UNCONTROLLEDIFPRINTED Page22of36
  • 23. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:IWherespecifiedbycontract,AdvancedscustomershallbeaffordedtherighttoverifyatthesupplierspremisesoratAdvancedspremisesthatsubcontractedproductconformstospecifiedrequirements.VerificationbythecustomershallnotbeusedbyAdvancedasevidenceofeffectivecontrolofconformitybythesupplierandshallnotabsolveAdvancedoftheresponsibilitytosupplyacceptableproduct,norshallitprecludesubsequentrejectionbythecustomer.7.5Production7.5.1ControlofProductionAdvancedplansandcarriesoutproductionundercontrolledconditions.Controlledconditionsinclude,asapplicable: a. theavailabilityofinformationthatdescribesthecharacteristicsoftheproduct, b. theavailabilityofworkinstructions,asnecessary, c. theuseofsuitableequipment, d. theavailabilityanduseofmonitoringandmeasuringequipment, e. theimplementationofmonitoringandmeasurement, f. theimplementationofproductreleaseanddelivery, g. accountabilityforallproductsduringproduction(e.g.,partsquantities,splitorders, nonconformingproduct) h. evidencethatallproductionandinspection/verificationoperationshavebeen completedasplanned,orasotherwisedocumentedandauthorized, i. provisionfortheprevention,detection,andremovalofforeignobjects, j. monitoringandcontrolofutilitiesandsuppliessuchaswater,compressedair,electricity andchemicalproductstotheextenttheyaffectconformitytoproductrequirements, and k. criteriaforworkmanship(e.g.,deburrorblendingsmoothingoutsteps),specifiedin theclearestpracticalway(e.g.,writtenstandards,representativesamples,or illustrations).Planningconsiders,asapplicable, a. establishing,implementingandmaintainingappropriateprocessestomanagecritical items,includingprocesscontrolswherekeycharacteristicshavebeenidentified, b. designing,manufacturingandusingtoolingtomeasurevariabledata, AS9100 UNCONTROLLEDIFPRINTED Page23of36
  • 24. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:I c. identifyinginprocessinspection/verificationpointswhenadequateverificationof conformancecannotbeperformedatlaterstagesofrealization,and d. specialprocesses(see7.5.2).7.5.1.1ProductionProcessVerificationAdvancedprovidesfortheinspection,verificationanddocumentationofrepresentativeitemfromthefirstproductionrunofanewpartorassembly,orfollowinganysubsequentchangethatinvalidatesthepreviousfirstarticleinspectionresult.7.5.1.2ControlofProductionProcessChangesCOO,Programming/Planning,LeadMachineOperator,ProductionManager,VPManufacturing,Quality,ShippingManager,orValueStreamManagershavetheauthoritytoapprovechangestoproductionprocesses.Toensureproductconformity,Advancedshallvalidateproductionprocesses;equipment,tools,setupandsoftwareprogramspriortoproductionorafterchangeshavebeenmadethroughfirstpieceinspectionateachoperation.Softwareprograms,equipment,andprocesschangesshallbedocumentedonthejobtraveler.PermanentrevisionstothejobtravelershallbemadeinE2andthespecificchangesdocumentedinthecommentssection,sorevisionscanbetrackedthroughtheaudittrailfeature.Temporaryrevisionsmaybehandwrittenonthejobtravelerandmustbeinitialedanddatedbysomeonewithapprovalauthority.7.5.1.3ControlofProductionEquipment,ToolsandSoftwareProgramsProductionequipment,toolsandsoftwareprogramsusedtoautomateandcontrol/monitorproductrealizationprocesses,willbevalidatedpriortoreleasetoproductionandwillbemaintained.Productionequipmentshallbemaintainedinaccordancewithestablishedpreventivemaintenanceplansandmaintenanceshallbelogged.Holdingfixtures(vises,jaws,etc.),whennotinuse,shallbestoredindoors.Theyshallbelubricatedandinspectedasnecessarybeforeuse.7.5.1.4PostDeliverySupportAsofthisrevision,Advancedhasnocontractualrequirementsrelatingtopostdeliverysupport.Therefore,Advancedtakesexclusionfrom7.5.1.4;thisexclusiondoesnotaffectthe AS9100 UNCONTROLLEDIFPRINTED Page24of36
  • 25. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:IabilityorresponsibilityofAdvancedtoprovideproductthatmeetscustomerandapplicableregulatoryrequirements.7.5.2ValidationofProcessesforProduction(SpecialProcesses)Validationdemonstratestheabilityoftheseprocessestoachieveplannedresults.Advancedshallspecifyarrangementsfortheseprocessesincluding,asapplicable a. definedcriteriaforreviewandapprovaloftheprocesses, b. approvalofequipmentandqualificationofpersonnel, c. useofspecificmethodsandprocedures, d. requirementsforrecords(see4.2.4),and e. revalidation7.5.3IdentificationandTraceabilityProductisidentifiedbysuitablemeansthroughoutproductrealization.Advancedshallmaintaintheidentificationoftheconfigurationoftheproductinordertoidentifyanydifferencesbetweentheactualconfigurationandtheagreedconfiguration.Productstatuswithrespecttomonitoringandmeasuringrequirementsisidentified;nonconformingpartsareidentified(andsegregated)inaccordancewithADVCOS1204,ControlofNonConformingProduct.InspectionstampsarecontrolledinaccordancewithADVCOS1212,StampControlWheretraceabilityisarequirement,Advancedcontrolsandrecordstheuniqueidentificationoftheproductaccordingtotheleveloftraceabilityrequiredbycontract,regulatory,orotherestablishedrequirements.Advancedsystemprovidesfor: a. identificationtobemaintainedthroughouttheproductlife; b. alltheproductsmanufacturedfromthesamebatchofrawmaterialorfromthesame manufacturingbatchtobetraced,aswellasthedestination(delivery,scrap)ofall productsofthesamebatch; c. foranassembly,theidentityofitscomponentsandthoseofthenexthigherassemblyto betraced; d. foragivenproduct,asequentialrecordofitsproduction(manufacture,assembly, inspection)toberetrieved. AS9100 UNCONTROLLEDIFPRINTED Page25of36
  • 26. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:I 7.5.4CustomerPropertyAdvancedexercisescarewithcustomerpropertywhileitisinAdvancedscontroloruse.Advancedshallidentify,verify,protectandsafeguardcustomerpropertyprovidedforuseorincorporationintotheproduct.Ifanycustomerpropertyislost,damagedorotherwisefoundtobeunsuitableforuse,AdvancedwillreportittothecustomerandrecordsmaintainedinaccordancewithADVCOS1202,RecordsControl.Customerpropertymayincludeintellectualpropertyandpersonaldata.7.5.5PreservationofProductAdvancedpreservestheproductduringinternalprocessinganddeliverytotheintendeddestinationinordertomaintainconformitytorequirements.Asapplicable,preservationincludesidentification,handling,packaging,storageandprotection.Preservationalsoappliestotheconstituentpartsofaproduct.Preservationofproductalsoincludes,whereapplicableinaccordancewithproductspecificationsandapplicablestatutoryandregulatoryrequirementsprovisionsfor: a. cleaning, b. prevention,detectionandremovalofforeignobjects, c. specialhandlingforsensitiveproducts, d. markingandlabelingincludingsafetywarnings, e. shelflifecontrolandstockrotation, f. specialhandlingforhazardousmaterials. 7.6ControlofMonitoringandMeasuringEquipmentAdvanceddeterminesthemonitoringandmeasurementtobeundertakenandthemonitoringandmeasuringequipmentneededtoprovideevidenceofconformityofproductinaccordancewithADVCOS1210,ControlofMonitoringandMeasuringEquipment.Section8:Measurement,Analysis,&Improvement8.1General AS9100 UNCONTROLLEDIFPRINTED Page26of36
  • 27. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:IAdvancedplansandimplementsthemonitoring,measurement,analysisandimprovementprocessesneeded: a. todemonstrateconformitytoproductrequirements, b. toensureconformityofthequalitymanagementsystem,and c. tocontinuallyimprovetheeffectivenessofthequalitymanagementsystem. Thisincludesdeterminationofapplicablemethods,includingstatisticaltechniques,andtheextentoftheiruse.8.2MonitoringandMeasurement8.2.1CustomerSatisfactionAsoneofthemeasurementsoftheperformanceofthequalitymanagementsystem,Advancedmonitorsinformationrelatingtocustomerperceptionastowhethertheorganizationhasmetcustomerrequirements.Themethodsforobtainingandusingthisinformationaredetermined.Advancedcollectsfeedbackfromcustomersusingoneormoreofthefollowingmethodstomonitorandmeasurecustomersatisfaction: a. correctiveactionrequests b. customercomplaints c. customerprovidedperformancedata d. onTimedelivery e. productconformity Advancedhasdevelopedandimplementsaplanforcustomersatisfactionimprovementthataddressesdeficienciesidentifiedbytheaboveevaluations,andassessestheeffectivenessoftheresults.See5.6ManagementReview.8.2.2InternalAuditAdvancedconductsinternalauditsatplannedintervalstodeterminewhetherthequalitymanagementsystem: a. conformstotheplannedarrangements,totherequirementsofAS9100andtothe qualitymanagementsystemrequirementsestablishedbyAdvancedand b. iseffectivelyimplementedandmaintained. AS9100 UNCONTROLLEDIFPRINTED Page27of36
  • 28. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:I InternalauditsareperformedinaccordancewithADVCOS1205,InternalAudits.Advancedmaintainstheauthoritytooutsourcetheinternalauditingprocesstoacertifiedthirdpartyauditor.SeeappendixCInternalAuditing.8.2.3MonitoringandMeasurementofProcessesAdvancedshallapplysuitablemethodsformonitoringand,whereapplicable,measurementofthequalitymanagementsystemprocesses.Thesemethodsdemonstratetheabilityoftheprocessestoachieveplannedresults.Whenplannedresultsarenotachieved,correctionandcorrectiveactionistaken,asappropriate.Intheeventofprocessnonconformity,Advanced a. takesappropriateactiontocorrectthenonconformingprocess, b. evaluateswhethertheprocessnonconformityhasresultedinproductnonconformity, c. determinesiftheprocessnonconformityislimitedtoaspecificcaseorwhetheritcould haveaffectedotherprocessesorproducts,and d. identifiesandcontrolsanynonconformingproduct. 8.2.4MonitoringandMeasurementofProductAdvancedmonitorsandmeasuresthecharacteristicsoftheproducttoverifythatproductrequirementsaremet.Thisiscarriedoutatappropriatestagesoftheproductrealizationprocessinaccordancewiththeplannedarrangements.Evidenceofconformitywiththeacceptancecriteriawillbemaintained.Measurementrequirementswillinclude: a. criteriaforacceptanceand/orrejection, b. whereinthesequencemeasurementandtestingoperationareperformed, c. requiredrecordsofthemeasurementresultsandatminimumindicationofacceptance orrejection,and d. anyspecificmeasurementinstrumentsrequiredandanyspecificinstructionsassociated withtheiruse. Whencriticalitems,includingkeycharacteristics,havebeenidentifiedAdvancedensurestheyaremonitoredandcontrolledinaccordancewithestablishedprocesses. AS9100 UNCONTROLLEDIFPRINTED Page28of36
  • 29. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:IWhenAdvancedusessamplinginspectionasameansofproductacceptance,thesamplingplanisjustifiedonthebasisofrecognizedstatisticalprinciplesandappropriateforuse.Productisnottobereleaseduntilithasbeeninspectedorotherwiseverifiedasconformingtospecifiedrequirements.Recordsindicatetheperson(s)authorizingreleaseofproductfordeliverytocustomer.WhererequiredtodemonstrateproductqualificationAdvancedensuresthatrecordsprovideevidencethattheproductmeetsthedefinedrequirements.Productreleaseanddeliverywillnotproceeduntilalltheplannedarrangementshavebeensatisfactorilycompleted,unlessotherwiseapprovedbyarelevantauthority,andwhereapplicablebythecustomer.Advancedensuresthatalldocumentsrequiredbythecontract/ordertoaccompanytheproductarepresentatdeliveryandareprotectedagainstlossanddeterioration.8.3ControlofNonconformingProductAdvancedensuresthatproductwhichdoesnotconformtoproductrequirementsisidentifiedandcontrolledtopreventitsunintendeduseordelivery.Theresponsibilities,authorities,andcontrolsforcontrollingnonconformingproductaredefinedinADVCOS1204,ControlofNonconformingProduct.8.4AnalysisofDataAdvanceddetermines,collectsandanalyzesappropriatedatatodemonstratethesuitabilityandeffectivenessofthequalitymanagementsystemandtoevaluatewherecontinualimprovementoftheeffectivenessofqualitymanagementsystemcanbemade.Thisincludesdatageneratedasaresultofmonitoringandmeasurementandfromotherrelevantsources.Theanalysisofdataprovidesinformationrelatingto: a. customersatisfaction(see8.2.1), b. conformitytoproductrequirements(see8.2.4), c. characteristicsandtrendsofprocessesandproductsincludingopportunitiesfor preventiveaction(see8.2.3and8.2.4),and d. suppliers(see7.4). 8.5Improvement AS9100 UNCONTROLLEDIFPRINTED Page29of36
  • 30. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:I8.5.1ContinualImprovementAdvancedcontinuallyimprovestheeffectivenessofthequalitymanagementsystemthroughtheuseofthequalitypolicy,qualityobjectives,auditresults,analysisofdata,correctiveandpreventiveactionsandmanagementreview.Advancedmonitorstheimplementationofimprovementactivitiesandevaluatestheeffectivenessoftheresults.8.5.2CorrectiveActionAdvancedtakesactiontoeliminatethecause(s)ofnonconformitiesinordertopreventrecurrenceinaccordancewithADVCOS1206,CorrectiveAction.Correctiveactionsareappropriatetotheeffectsofthenonconformitiesencountered.8.5.3PreventiveActionAdvanceddeterminesactiontoeliminatethecausesofpotentialnonconformitiesinordertopreventtheiroccurrenceinaccordancewithADVCOS1207,PreventiveAction.Preventiveactionsareappropriatetotheeffectsofthepotentialproblems. AS9100 UNCONTROLLEDIFPRINTED Page30of36
  • 31. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:IAppendixA:AdvancedProcessesandApplicableAS9100ClausesProcess ApplicableAS9100Clause 8.5.2CorrectiveActionCorrective&PreventiveAction 8.5.3PreventiveActionDesignandDevelopment ExcludedInternalAuditing 8.2.2InternalAudits 4.1QMSGeneralRequirements 4.2DocumentationRequirements 5.1ManagementCommitment 5.2CustomerFocus 5.3QualityPolicy 5.4Planning 5.5.1Responsibility&Authority 5.5.2ManagementRepresentative 5.5.3InternalCommunication 5.6ManagementReview 6.1ProvisionofResources 6.2HumanResourcesManagement 6.3Infrastructure 6.4WorkEnvironment 7.1.2RiskManagement 7.1.3ConfigurationManagement 7.2.3CustomerSatisfaction 7.5.1ControlofProductionProvision 7.6ControlofMonitoring&MeasurementEquipment 8.1Measurement,Analysis&Improvement:General 8.2.1CustomerSatisfaction 8.2.3Monitoring&MeasurementofProcesses 8.4AnalysisofData 8.5.1ContinualImprovement 7.1PlanningofProductRealization 7.5.1.1ProductionDocumentation 7.5.1.2ControlofProductionProcessChanges 7.5.1.3ControlofProductionEquipment 7.5.1.4PostDeliverySupportManufacturing 7.5.3Identification&Traceability 7.5.4CustomerProperty 7.5.5Preservation 8.2.4Monitoring&MeasurementofProduct 8.3ControlofNonconformingProduct 7.2.1DeterminationofRequirementsContractReview 7.2.2ReviewofRequirements 7.4.1PurchasingProcessPurchasing 7.4.2PurchasingInformation 7.4.3VerificationofPurchasedProduct 7.5.3Identification&Traceability 7.5.4CustomerPropertyReceiving 7.5.5Preservation 8.2.4Monitoring&MeasurementofProduct 8.3ControlofNonconformingProduct 7.5.3Identification&TraceabilityShipping 7.5.5Preservation 8.3ControlofNonconformingProduct AS9100 UNCONTROLLEDIFPRINTED Page31of36
  • 32. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:IAppendixB:MasterProceduresList ADVCOSNo. Procedure AS9100Reference 1201 DocumentControl All 1202 RecordsControl 4.2.3 1204 ControlofNonconformingProduct 8.3 1205 InternalAudit 8.2.2 1206 CorrectiveAction 8.5.2 1207 PreventiveAction 8.5.3 ControlofMonitoring&Measurement 1210 7.6 Equipment 1211 SupplierSelection 7.4.1 1212 StampControl 7.5.3 AS9100 UNCONTROLLEDIFPRINTED Page32of36
  • 33. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:IAppendixC:OutsourcedProcessesThefollowingprocessesareoutsourcedandcontrolledasindicated: AcceptanceTesting:Onlyapprovedlabsareused.Alllabresultsmustbeaccompaniedbyacertificateor testresultthatisreviewedbyQC.Whereapplicable,testsmustbeconductedaccordingtospecifications referencedonthePurchaseOrder. Calibration:OnlyapprovedcalibrationlabsareusedaccordingtoADVCOS1210ControlofMonitoring& MeasurementEquipment.CertificatesmustprovideevidenceofstandardstraceabilitytoNISTandmust meetalltherequirementsofsection7.6ofthisqualitymanual. InternalAuditing:Contractinternalauditorsshallprovideevidenceofhavingattended,ataminimum,a 16hourASQ,RABQSA,orIRCAcertificationorequivalentcourse;furthermore,theserviceprovideris subjecttoallothervendorevaluationandmonitoringandmustfollowinternalauditingproceduresas required. Plating MaterialConversions SubContractMachining SilkScreening Grinding,etc. AS9100 UNCONTROLLEDIFPRINTED Page33of36
  • 34. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:IAppendixD:QualityObjectivesObjective ObjectiveTarget MeasurementMethodIncreaseOnTime Percentofdeliveriesmadewithinagreed 98%Delivery window PercentoftotalsalesinrelationtoIncreaseSales Goal predeterminedgoal Percentofscrap(atfinishedproductvalue)inReduceScrap 2%ofSales relationtooverallsalesReduceReturns 5/monthand31/year Monthlyandannualtotals AS9100 UNCONTROLLEDIFPRINTED Page34of36
  • 35. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:IAppendixE:ProductionFlowChart AS9100 UNCONTROLLEDIFPRINTED Page35of36
  • 36. AdvancedCompanies AS9100QualityManual 11212E.112thSt.N. Owasso,OK740554227 Revision:IREVISIONLOGRevision Date ChangesA 08/14/09 RevisedAS9100toSAEAS9100:2004(Revision B).Correctedgrammarissues.Revisedorgchart tohighlighttopmanagementmembers.Added communicationexamples.B 09/16/09 Removedtextfrompar.7.4.1andmadereference toprocedure1211SupplierSelectionand EvaluationC 05/10/10 ChangedInCompliancetoCertifiedtoon coverpageD 07/26/10 Removedreferencetowithdrawnprocedure1209 andrevisedthetitleofprocedure1208toProcess ChangesandValidationE 05/13/11 RevisedtextinSection7.4.3ReceivingInspection. WasReceivingInspectionusescertificatesof conformityandtestreportscoupledwithvisual anddimensionalinspectiontoverifyproduct.Is ReceivingInspectionusescertificatesof conformity,testreports,and/orvisualand dimensionalinspectiontoverifyproduct.F 5/1/106/24/10 ALLAfullrewriteoftheQualityManualand QualitySystemtoAS9100RevC.G 7/11/11 ALLRevisedtomakemoreconcise.Contexthas notchanged.H 7/18/11 Addedi.changesthatcouldaffectthequality managementsystem.At5.6.2 I 8/3/11 Section7.5.1.3,revisedallmaintenance (preventiveandnot)toreadmaintenanceshall belogged. AS9100 UNCONTROLLEDIFPRINTED Page36of36