advanced technology services uk newsletter jan 2014
DESCRIPTION
Monthly Employee Newsletter for Advanced Technology Services UKTRANSCRIPT
The newsletter from Advanced Technology Services UK
ProActiveJANUARY 2014
Earn pound1000 when you
introduce ATSSee inside
Wishing you all a happy and successful New YearDerek Hill - Managing Director ATS UK
02
Derek Hill looks at why we use
the Net Promoter Score (NPS) to
measure customer satisfaction
and feedback and how does
it help us improve
ldquoNPS is used by ATS because it is an
internationally recognised benchmark
that can assist us Not only understanding
how our customers perceive us but also
helping us to identify ways to improve the
service that we provide To retain and grow
our customer base we must show that we
deliver the best service in our industryrdquo
The Net Promoter Score (NPS) is a customer
loyalty metric which provides a benchmark
against organisations large and small
globally The survey works out if your
customers are promoters or detractors
through the simple question ldquoWould you
recommend ATSrdquo
How a person scores on the 1-10 scale
can be separated into
Promoters (for those who score between 9 and 10)
Neutrals (for those who score between 7 and 8)
Detractors (for those who score 6 and below)
The score is then calculated by calculating the promoters - detractors
03
Because detractors are deducted getting
a high score is challenging A negative
score is common a score of 50 is
deemed to be good 60 is excellent and
70 world class To compare in 2013
the Apple iPhone achieved a 70 score
and Amazon a 69 score The highest
scorers were USAA Insurance with 80 and
Costco with 78
Using the feedback we can look closely
at customer satisfaction which then allows
us to become engaged in our customers
business - understanding their business
drivers operational strategies and goals
We can use feedback to identify areas
for improvement ways to demonstrate
value Our customers must see ATS as
more capable and more disciplined than
our competitors By linking improvements
in our metrics to the customer results we
can show clear improvements This allows
us to improve our relationships and earn
the trust of our customers Remember
ldquowhen we have operators that win over
the customer that gain the confidence
of customers the customer not only
becomes an advocate but also a loyal
customer which is what we strive forrdquo
Over the last year Steve Harnett the
ATS Site Manager at Eaton Titchfield has
focussed on improving awareness and
engagement of stakeholders Harnettrsquos
team have also focussed on critical
machines and a programme of planned
continuous improvement activities
The ATS Titchfield team have definitely
impressed Eaton over the last year as they
scored +83 in the latest survey
Armondo Tellez the UK Operations Director for Eaton Aerospace and responsible for the site at Titchfield commented that ldquothe high levels of customer service
achieved by ATS not only provided a level
of confidence for himself but also the rest
of the operational team The good supplier
relationship and ATS performance has
enable ATS to assist the site with regards
to improvements in the operational
performance in 2013 involves trust open
communication and a willingness to go
the extra mile - ATS have shown they can
deliver thisrdquo
At Eaton in Havant their initial NPS score
in January 2010 was -875 By November
2013 this had been turned around to +71
a remarkable achievement The focus
was to make Safety a priority gaining
the team confidence across the site
The ATS Site Manager for Havant Allen
Castro noted that ldquoit was necessary
to manage expectations so that the
customer recognised when we agreed to
an activity it would be completed but ad
hoc requests or demands whilst important
could no longer take priorityrdquo
Mark Foreman Site manager of Eaton Havant agreed saying ldquoThe changes
made by ATS over the last year have
been well received There is now much
better communication on all levels and
confidence in the service providedrdquo
Mike Ford ndash Open guarding
Congratulations to Mike Ford ndash Supervisor
at Eaton Titchfield for winning Hazard of
the month in November Whilst carrying out
a Pre-Task Analysis Mike noticed the rear
hinged guard on the machine had been
left open despite the fact the machine was
switched on and running at the time This
carried a significant risk as it meant that
anyone could gain full access to the rear
of the machine whilst it was in operation
potentially causing a fatal crushing injury if
entered Mike immediately stopped and
isolated the machine securing the hinged
guard with tamper proof bolts to prevent
it happening again Mike also duplicated
this improvement on the T0292-A machine
as the hinged guard on this was not fully
secured A great spot of an immediate
danger combined with an instant
engineered solution - well done Mike
Live safetyOur first priority
04
HAZARD OF THE MONTH
WINNER
ATS Supervisor Mike Ford
Critical findsPreventative Activity save considerable downtime amp scrap at CAT
A work request for an electrical fault on
Machine 2191 Spline Miller on Cell 93 at
Caterpillar Wolverhampton was received as
the machine would not run due to a tripped
breaker After resetting the breaker Kevin
Barrow (Technician at Wolverhampton)
and Andy Plant (Supply Specialist at
Wolverhampton) stopped by the machine
to verify it was working correctly and give it
a brief overall inspection
During the inspection it was found that
the belts were badly worn due to a loose
pulley on the rear of the machine The
team quickly took to changing the belts
from stock and the machine was back in
operation within the hour
Had the belts snapped the cutters
would have stopped and the machine
continued to feed potentially breaking
the cutter and scrapping the part
This would have caused considerable
downtime and expense but was avoided
due to the diligence of the ATS team
working on the machine
05
Andy Plant (left) and Kevin Barrow (right)
During a customer audit at Caterpillar
Wolverhampton in December it was raised
that operators were removing the Perspex
guarding on the Orange wash in assembly
in order to gain access for oil samples
This saved time for the operators but it was
creating a potentially hazardous situation
ATS were asked to investigate this further
and find a solution that made the process
safe and efficient
Within the same day the request was
made the ATS team designed and
manufactured a hinged flap which
would allow the operator to access the
oil without removing the Perspex screen
The hinge was fitted and trialled the same
day with minimal effect on production
The customer was delighted with the
results and this is reflected in the Customer
Satisfaction card received
06
Delight customers
Rapid response at Caterpillar Wolverhampton recognised
07
Delight customers
The performance review process is important to ATS as it is a key part of developing our employees and therefore our business
Ginny Baker is our HR Manager of
Organisational Development based in
Chicago Ginny is responsible for succession
planning performance management and
organisational design strategies One of
the most recent talent projects that Ginny
has been involved in is the redesign of our
performance evaluation process which
was announced in November 2013
The redesign was in response to our
employee engagement survey results which
indicated that many of our employees
wanted a more effective performance
review process A number of employees
stated that the evaluation form was difficult
to navigate and cumbersome to complete
Others expressed concerns about the
relevance of the review categories and some
asked for more frequent and meaningful
performance feedback
Ginny Baker HR Manager
Developing people
08
Performance Review Changes 2014
Some of the key changes include
bull The performance cycle has been set from January to December each year
bull The review categories have been revised to focus on skills and abilities improving the relevance of the performance review content
bull Merit increases are being given at a separate time from the performance evaluation allowing managers and employees to focus solely on performance and development
bull All employees will now have a common focal point review date in 2014
One of the advantages to the focal point
system is that individual performance is
more closely aligned to organisational
objectives and results
Ginny Commented ldquoThe new performance
management system in Workday reflects
the efforts and input of many individuals
across all levels of the organisation Ease of
form navigation and the relevance of form
content were two major concerns with our
previous system The new performance
review format in Workday represents a real
improvement in both those areas
ATS is of course a continuous improvement
organisation The next year will be spent
gathering feedback on the new performance
management processes with the intent of
implementing further process enhancements
based on employee feedbackrdquo
09
10
Dave Swain Ben Davies and Emily Mathews
recently participated in a customer driven
5-day Kaizen event at Eaton Brierley Hill in
November 2013 The event took place in
the D7 Arc area and ATS were asked if they
could support the customer The objective
was to generate Lead Operator standard
work update and create new Preventative
Maintenance schedules generate new
TPMrsquos for operators and design and agree a
new layout for area The team also carried
out numerous problem solving activities
which identified several root causes to some
of the on-going issues cell operators had
been experiencing Both ATS and Eaton
achieved significant savings from the event
and Eaton already have plans to carry out a
follow up event supported by ATS in 2014
Enhanceprocesses
Successful Joint Kaizen Event at Eaton Brierley Hill
11
From Left to right Richard Brookes - Tony Cartwright - Paul Gorman - Gavin OrsquoShaughnessy -
Jeff Nelson ndash Ian Reece - John Palmer ndash Dave Swain ndash Emily Mathews - Ben Davies - Dale Webb
- Ali Yafie - Dan Kavanagh And Sitting Angela Hayes Sinclair - Kanti Patel - Naz Mohamed
Enhanceprocesses
12
Driving inn vation
Small Changes - Big Impact at Eaton Titchfield
Innovation does not necessarily mean a
complete change to thinking or design it
can be a simple improvement to the way
we work which improves the activity or
process and delivers enhanced value for
our customers
At Eaton Titchfield they are trialling an
innovative approach to 5S which they
have adopted from one used across
Eaton This would involve replacing the
current audit sheet with a visual quick
assessment using photographs and a red
amber green scoring
A sample of the Eaton inspired 5S audit is
shown opposite
James Milne of Titchfield noted that the
old audit sheet did not account for all
work areas in particular the office and
procurement the new process will and can
also be completed more quickly reducing
time and cost ATS Titchfield are currently
testing the new approach to 5S in the
machine shop and will roll out to the site if it
is felt to be working in the New Year
This innovation taken from our customer
Eaton may seem simple but it will
reduce audit times and improve visual
management on site
ATS Technician - James Milne
1113
ldquoATS UK have been awarded the coveted
ldquoOne to Watchrdquo status from Best Companies
for the second year
The accreditation for ldquoOne to Watchrdquo
is determined by a focus on workplace
engagement To be considered for this
award a confidential employee survey is
undertaken the results are then analysed
by Best Companies who award a rating
depending on how engaged employees
are Thank you to all of those that
participated in this independent survey
and provided feedback
Our mission this year is to use the feedback
and guidance from the surveys to further
improve our employee engagement at ATS
We are proud of the improvements made
over the last year and recognise this is part
of our continuous improvement journey and
needs to remain a top priority
Our goal in 2014 is to achieve a star rating
with Best Companies which will move us
from being in the ldquoOne to Watchrdquo category
into the ldquoBest Companiesrdquo categoryrdquo
Derek Hill Managing Director ATS UK
Demonstrate leadership
ATS UK wins Best Company One To Watch for the second year
14
Stefan Korn - Achieves excellent cost savingCongratulations to Stefan Korn Technician
at Eaton Havant for winning cost saving of
the month in December 2013
Due to permanent use heavy handling
and an oily environment on test rigs 0747
and 0750 components such as push
buttons switches and the indicator lamps
had become very worn and unreliable
Wiring attached to the components
was also worn and brittle which would
have eventually failed completely had
they been left During 2013 there were
7 different breakdowns relating to poor
components on the rigs each with an
average breakdown time of 16 hours In
order to eliminate this downtime Stephan
has replaced all the component parts and
old wiring as well as positioning the wires to
allow for easy rectification in the future
COST SAVING OF THE MONTH
ATS Technician - Stefan Korn
15
In December Steve Sale Site Supervisor
at Eaton Reddings Lane led a two day
predictive analysis event using Ultrasonic
equipment to locate air leaks in and
around the factory Using specialist
equipment Steve was able to detect
13 air leaks which were repaired within
two days and a further 2 leaks which
have been highlighted to the customer
for further improvement The 13 air leaks
were all repaired within two days and
the results delighted our customer A level
1 cost saving of pound669842 was achieved
and plans are being made to carry out
a follow-up event in the New Year
Ultrasonic Analysis at Reddings Lane creates cost saving
ATS Supervisor - Steve Sale
16
Billy Whiting wins the ATS International Outstanding Employee of the Year Award
Huge congratulations go out to
Billy Whiting who has this week won the
overall ATS Outstanding Employee of
the Year Award against tough global
competition This is testimony to his
outstanding contribution to the business
over the last year Billy was a deserving
winner of the overall award 1of 14 across
the whole of ATS it is great that so many
of our UK team got recognised Further
recognition and congratulations go out
to the other nominees from our team in
the UK that were highly commended
bull Allen Castro
bull Paul Setterfield
bull Tracy Coombes
bull Karen Mattingly
bull Andrew Grace
bull Emily Mathews
bull Mike Ford
bull David Hikin
ATS Global
17
Advanced Technology provides 24x7x365 support worldwide
When you contract with some of the
largest manufacturers in the country you
learn that saving time means saving money
Thatrsquos coming from Jeff Owens president
and CEO of Advanced Technology
Services Inc 8201 N University St a
company that provides maintenance
and technical services to firms such as
Motorola Eaton and Borg Warner
Spun out of Caterpillar Inc in 1985 ATS now
does $300 million in annual sales with 3000
employees mdash 300 of them in Peoria
In an effort to be more efficient for the
companyrsquos clients Owens touted a new
ATS program called e-Factory Connect
ldquoItrsquos a help line for factory floor equipment
Clients can call us from anywhere in the
world to get helprdquo said Owens
ldquoWhen an assembly line goes down at a
national company it comes at a huge
costrdquo he saidldquoWith this program we
can solve problems in minutes instead of
daysrdquo said Owens recalling the practice
of flying an employee to a site to do
troubleshooting
Some of the top technicians at ATS work at
the e-Factory Connect desk Using modern
technology theyrsquore able to peer into the
mechanical brains that run machines at
remote locations without leaving the Peoria
office he said ldquoThese are super-techs They
can fix virtually anythingrdquo said Owens
Pete Franciskovich is one of these
technicians After 28 years at Caterpillar
Franciskovich a training specialist went
to work for an East Coast firm for five years
before finding a home at ATS where he
now helps others learn to troubleshoot
ldquoYou canrsquot be afraid of changerdquo he said
pointing to an array of training consoles
designed to help spot problems
eFACTORYCONNECT
18
CONTINUOUSIMPROVEMENT
Live SafetyDelight CustomersDevelop PeopleEnhance ProcessesDrive InnovationNurture RelationshipsDemonstrate LeadershipDeliver Results
CULTURALCOMMITMENT
A Way of Business A Way of Life
pound1000 BONUS is waiting for you Did you know that there is a pound1000 bonus available to all staff for the successful introduction of new businessSo if you have a contact in another manufacturing company that you
believe would benefit from working with ATS simply contact Keith Edmonds
on kedmondsadvancedtechcom
January
Karen Mattingly 0201
Mark Deveney 1301
Steve Harnett 1901
Martin Holden 2301
Colin Samson 3101
February
Tim Austin 2402
Allen Castro 2702
Mike Ford 2602
John Greenwood 1802
Charles Petty 1302
19
Purchasersquos Puzzle
Happy New Year I am pleased to announce there were two winners from November Ella Burns (Kettering) and Chris Smith (Brierley Hill) they will split the prize money
For your chance to win a pound25 Amazon Voucher take part in this monthrsquos Purchasersquos
Puzzle The first letter from each of the answers will spell a well-known TV programme
that recently celebrated its 50th anniversary Once you have worked out the name
of this popular TV show just email your answer to gturneradvancedtechcom by 28 February 2014 Good Luck
Winner - Ella Burns
Winner - Chris Smith
1 Which fabric derived its name from a middle eastern capital city
2 Dan Aykroyd Rick Moranis Neil Young
Jim Carrey and Mike Myers all grew up in which Canadian province
3 The most populated city on earth is in which country
4 Which is the largest of the Canary Islands
5 Which city was the capital of England during the English Civil War
6 What was the capital city of Portugal between the years 1808 and 1821
7 What is the capital of New Zealand
8 By what name are the Sandwich Island in the pacific better known
9 Which European city was called Christiania from 1624-1924
9 8 7 6 5 4 3 2 1
wwwadvancedtechcom
Advanced Technology Services UK LtdUnit 4 BeechwoodCherry Hall RoadKettering Business ParkKetteringNorthamptonshireNN14 1UE
Phone +44 (0)1536 311650
Email infoadvancedtechcom
Key Contacts
Managing DirectorDerek Hilldjhilladvancedtechcom +44 (0) 7789 900735 - Mobile
Sales amp Marketing Keith Edmondskedmondsadvancedtechcom +44 (0) 7775 801356 - Mobile
Continuous ImprovementSteve McCarthysmccarthadvancedtechcom +44 (0) 7824 307715 - Mobile
Human ResourcesGemma Turnergturneradvancedtechcom+44 (0) 1536 311657 - Direct+44 (0) 7527 289917 - Mobile+44 (0) 1536 416965 - Fax
- Button 1
- Button 3
02
Derek Hill looks at why we use
the Net Promoter Score (NPS) to
measure customer satisfaction
and feedback and how does
it help us improve
ldquoNPS is used by ATS because it is an
internationally recognised benchmark
that can assist us Not only understanding
how our customers perceive us but also
helping us to identify ways to improve the
service that we provide To retain and grow
our customer base we must show that we
deliver the best service in our industryrdquo
The Net Promoter Score (NPS) is a customer
loyalty metric which provides a benchmark
against organisations large and small
globally The survey works out if your
customers are promoters or detractors
through the simple question ldquoWould you
recommend ATSrdquo
How a person scores on the 1-10 scale
can be separated into
Promoters (for those who score between 9 and 10)
Neutrals (for those who score between 7 and 8)
Detractors (for those who score 6 and below)
The score is then calculated by calculating the promoters - detractors
03
Because detractors are deducted getting
a high score is challenging A negative
score is common a score of 50 is
deemed to be good 60 is excellent and
70 world class To compare in 2013
the Apple iPhone achieved a 70 score
and Amazon a 69 score The highest
scorers were USAA Insurance with 80 and
Costco with 78
Using the feedback we can look closely
at customer satisfaction which then allows
us to become engaged in our customers
business - understanding their business
drivers operational strategies and goals
We can use feedback to identify areas
for improvement ways to demonstrate
value Our customers must see ATS as
more capable and more disciplined than
our competitors By linking improvements
in our metrics to the customer results we
can show clear improvements This allows
us to improve our relationships and earn
the trust of our customers Remember
ldquowhen we have operators that win over
the customer that gain the confidence
of customers the customer not only
becomes an advocate but also a loyal
customer which is what we strive forrdquo
Over the last year Steve Harnett the
ATS Site Manager at Eaton Titchfield has
focussed on improving awareness and
engagement of stakeholders Harnettrsquos
team have also focussed on critical
machines and a programme of planned
continuous improvement activities
The ATS Titchfield team have definitely
impressed Eaton over the last year as they
scored +83 in the latest survey
Armondo Tellez the UK Operations Director for Eaton Aerospace and responsible for the site at Titchfield commented that ldquothe high levels of customer service
achieved by ATS not only provided a level
of confidence for himself but also the rest
of the operational team The good supplier
relationship and ATS performance has
enable ATS to assist the site with regards
to improvements in the operational
performance in 2013 involves trust open
communication and a willingness to go
the extra mile - ATS have shown they can
deliver thisrdquo
At Eaton in Havant their initial NPS score
in January 2010 was -875 By November
2013 this had been turned around to +71
a remarkable achievement The focus
was to make Safety a priority gaining
the team confidence across the site
The ATS Site Manager for Havant Allen
Castro noted that ldquoit was necessary
to manage expectations so that the
customer recognised when we agreed to
an activity it would be completed but ad
hoc requests or demands whilst important
could no longer take priorityrdquo
Mark Foreman Site manager of Eaton Havant agreed saying ldquoThe changes
made by ATS over the last year have
been well received There is now much
better communication on all levels and
confidence in the service providedrdquo
Mike Ford ndash Open guarding
Congratulations to Mike Ford ndash Supervisor
at Eaton Titchfield for winning Hazard of
the month in November Whilst carrying out
a Pre-Task Analysis Mike noticed the rear
hinged guard on the machine had been
left open despite the fact the machine was
switched on and running at the time This
carried a significant risk as it meant that
anyone could gain full access to the rear
of the machine whilst it was in operation
potentially causing a fatal crushing injury if
entered Mike immediately stopped and
isolated the machine securing the hinged
guard with tamper proof bolts to prevent
it happening again Mike also duplicated
this improvement on the T0292-A machine
as the hinged guard on this was not fully
secured A great spot of an immediate
danger combined with an instant
engineered solution - well done Mike
Live safetyOur first priority
04
HAZARD OF THE MONTH
WINNER
ATS Supervisor Mike Ford
Critical findsPreventative Activity save considerable downtime amp scrap at CAT
A work request for an electrical fault on
Machine 2191 Spline Miller on Cell 93 at
Caterpillar Wolverhampton was received as
the machine would not run due to a tripped
breaker After resetting the breaker Kevin
Barrow (Technician at Wolverhampton)
and Andy Plant (Supply Specialist at
Wolverhampton) stopped by the machine
to verify it was working correctly and give it
a brief overall inspection
During the inspection it was found that
the belts were badly worn due to a loose
pulley on the rear of the machine The
team quickly took to changing the belts
from stock and the machine was back in
operation within the hour
Had the belts snapped the cutters
would have stopped and the machine
continued to feed potentially breaking
the cutter and scrapping the part
This would have caused considerable
downtime and expense but was avoided
due to the diligence of the ATS team
working on the machine
05
Andy Plant (left) and Kevin Barrow (right)
During a customer audit at Caterpillar
Wolverhampton in December it was raised
that operators were removing the Perspex
guarding on the Orange wash in assembly
in order to gain access for oil samples
This saved time for the operators but it was
creating a potentially hazardous situation
ATS were asked to investigate this further
and find a solution that made the process
safe and efficient
Within the same day the request was
made the ATS team designed and
manufactured a hinged flap which
would allow the operator to access the
oil without removing the Perspex screen
The hinge was fitted and trialled the same
day with minimal effect on production
The customer was delighted with the
results and this is reflected in the Customer
Satisfaction card received
06
Delight customers
Rapid response at Caterpillar Wolverhampton recognised
07
Delight customers
The performance review process is important to ATS as it is a key part of developing our employees and therefore our business
Ginny Baker is our HR Manager of
Organisational Development based in
Chicago Ginny is responsible for succession
planning performance management and
organisational design strategies One of
the most recent talent projects that Ginny
has been involved in is the redesign of our
performance evaluation process which
was announced in November 2013
The redesign was in response to our
employee engagement survey results which
indicated that many of our employees
wanted a more effective performance
review process A number of employees
stated that the evaluation form was difficult
to navigate and cumbersome to complete
Others expressed concerns about the
relevance of the review categories and some
asked for more frequent and meaningful
performance feedback
Ginny Baker HR Manager
Developing people
08
Performance Review Changes 2014
Some of the key changes include
bull The performance cycle has been set from January to December each year
bull The review categories have been revised to focus on skills and abilities improving the relevance of the performance review content
bull Merit increases are being given at a separate time from the performance evaluation allowing managers and employees to focus solely on performance and development
bull All employees will now have a common focal point review date in 2014
One of the advantages to the focal point
system is that individual performance is
more closely aligned to organisational
objectives and results
Ginny Commented ldquoThe new performance
management system in Workday reflects
the efforts and input of many individuals
across all levels of the organisation Ease of
form navigation and the relevance of form
content were two major concerns with our
previous system The new performance
review format in Workday represents a real
improvement in both those areas
ATS is of course a continuous improvement
organisation The next year will be spent
gathering feedback on the new performance
management processes with the intent of
implementing further process enhancements
based on employee feedbackrdquo
09
10
Dave Swain Ben Davies and Emily Mathews
recently participated in a customer driven
5-day Kaizen event at Eaton Brierley Hill in
November 2013 The event took place in
the D7 Arc area and ATS were asked if they
could support the customer The objective
was to generate Lead Operator standard
work update and create new Preventative
Maintenance schedules generate new
TPMrsquos for operators and design and agree a
new layout for area The team also carried
out numerous problem solving activities
which identified several root causes to some
of the on-going issues cell operators had
been experiencing Both ATS and Eaton
achieved significant savings from the event
and Eaton already have plans to carry out a
follow up event supported by ATS in 2014
Enhanceprocesses
Successful Joint Kaizen Event at Eaton Brierley Hill
11
From Left to right Richard Brookes - Tony Cartwright - Paul Gorman - Gavin OrsquoShaughnessy -
Jeff Nelson ndash Ian Reece - John Palmer ndash Dave Swain ndash Emily Mathews - Ben Davies - Dale Webb
- Ali Yafie - Dan Kavanagh And Sitting Angela Hayes Sinclair - Kanti Patel - Naz Mohamed
Enhanceprocesses
12
Driving inn vation
Small Changes - Big Impact at Eaton Titchfield
Innovation does not necessarily mean a
complete change to thinking or design it
can be a simple improvement to the way
we work which improves the activity or
process and delivers enhanced value for
our customers
At Eaton Titchfield they are trialling an
innovative approach to 5S which they
have adopted from one used across
Eaton This would involve replacing the
current audit sheet with a visual quick
assessment using photographs and a red
amber green scoring
A sample of the Eaton inspired 5S audit is
shown opposite
James Milne of Titchfield noted that the
old audit sheet did not account for all
work areas in particular the office and
procurement the new process will and can
also be completed more quickly reducing
time and cost ATS Titchfield are currently
testing the new approach to 5S in the
machine shop and will roll out to the site if it
is felt to be working in the New Year
This innovation taken from our customer
Eaton may seem simple but it will
reduce audit times and improve visual
management on site
ATS Technician - James Milne
1113
ldquoATS UK have been awarded the coveted
ldquoOne to Watchrdquo status from Best Companies
for the second year
The accreditation for ldquoOne to Watchrdquo
is determined by a focus on workplace
engagement To be considered for this
award a confidential employee survey is
undertaken the results are then analysed
by Best Companies who award a rating
depending on how engaged employees
are Thank you to all of those that
participated in this independent survey
and provided feedback
Our mission this year is to use the feedback
and guidance from the surveys to further
improve our employee engagement at ATS
We are proud of the improvements made
over the last year and recognise this is part
of our continuous improvement journey and
needs to remain a top priority
Our goal in 2014 is to achieve a star rating
with Best Companies which will move us
from being in the ldquoOne to Watchrdquo category
into the ldquoBest Companiesrdquo categoryrdquo
Derek Hill Managing Director ATS UK
Demonstrate leadership
ATS UK wins Best Company One To Watch for the second year
14
Stefan Korn - Achieves excellent cost savingCongratulations to Stefan Korn Technician
at Eaton Havant for winning cost saving of
the month in December 2013
Due to permanent use heavy handling
and an oily environment on test rigs 0747
and 0750 components such as push
buttons switches and the indicator lamps
had become very worn and unreliable
Wiring attached to the components
was also worn and brittle which would
have eventually failed completely had
they been left During 2013 there were
7 different breakdowns relating to poor
components on the rigs each with an
average breakdown time of 16 hours In
order to eliminate this downtime Stephan
has replaced all the component parts and
old wiring as well as positioning the wires to
allow for easy rectification in the future
COST SAVING OF THE MONTH
ATS Technician - Stefan Korn
15
In December Steve Sale Site Supervisor
at Eaton Reddings Lane led a two day
predictive analysis event using Ultrasonic
equipment to locate air leaks in and
around the factory Using specialist
equipment Steve was able to detect
13 air leaks which were repaired within
two days and a further 2 leaks which
have been highlighted to the customer
for further improvement The 13 air leaks
were all repaired within two days and
the results delighted our customer A level
1 cost saving of pound669842 was achieved
and plans are being made to carry out
a follow-up event in the New Year
Ultrasonic Analysis at Reddings Lane creates cost saving
ATS Supervisor - Steve Sale
16
Billy Whiting wins the ATS International Outstanding Employee of the Year Award
Huge congratulations go out to
Billy Whiting who has this week won the
overall ATS Outstanding Employee of
the Year Award against tough global
competition This is testimony to his
outstanding contribution to the business
over the last year Billy was a deserving
winner of the overall award 1of 14 across
the whole of ATS it is great that so many
of our UK team got recognised Further
recognition and congratulations go out
to the other nominees from our team in
the UK that were highly commended
bull Allen Castro
bull Paul Setterfield
bull Tracy Coombes
bull Karen Mattingly
bull Andrew Grace
bull Emily Mathews
bull Mike Ford
bull David Hikin
ATS Global
17
Advanced Technology provides 24x7x365 support worldwide
When you contract with some of the
largest manufacturers in the country you
learn that saving time means saving money
Thatrsquos coming from Jeff Owens president
and CEO of Advanced Technology
Services Inc 8201 N University St a
company that provides maintenance
and technical services to firms such as
Motorola Eaton and Borg Warner
Spun out of Caterpillar Inc in 1985 ATS now
does $300 million in annual sales with 3000
employees mdash 300 of them in Peoria
In an effort to be more efficient for the
companyrsquos clients Owens touted a new
ATS program called e-Factory Connect
ldquoItrsquos a help line for factory floor equipment
Clients can call us from anywhere in the
world to get helprdquo said Owens
ldquoWhen an assembly line goes down at a
national company it comes at a huge
costrdquo he saidldquoWith this program we
can solve problems in minutes instead of
daysrdquo said Owens recalling the practice
of flying an employee to a site to do
troubleshooting
Some of the top technicians at ATS work at
the e-Factory Connect desk Using modern
technology theyrsquore able to peer into the
mechanical brains that run machines at
remote locations without leaving the Peoria
office he said ldquoThese are super-techs They
can fix virtually anythingrdquo said Owens
Pete Franciskovich is one of these
technicians After 28 years at Caterpillar
Franciskovich a training specialist went
to work for an East Coast firm for five years
before finding a home at ATS where he
now helps others learn to troubleshoot
ldquoYou canrsquot be afraid of changerdquo he said
pointing to an array of training consoles
designed to help spot problems
eFACTORYCONNECT
18
CONTINUOUSIMPROVEMENT
Live SafetyDelight CustomersDevelop PeopleEnhance ProcessesDrive InnovationNurture RelationshipsDemonstrate LeadershipDeliver Results
CULTURALCOMMITMENT
A Way of Business A Way of Life
pound1000 BONUS is waiting for you Did you know that there is a pound1000 bonus available to all staff for the successful introduction of new businessSo if you have a contact in another manufacturing company that you
believe would benefit from working with ATS simply contact Keith Edmonds
on kedmondsadvancedtechcom
January
Karen Mattingly 0201
Mark Deveney 1301
Steve Harnett 1901
Martin Holden 2301
Colin Samson 3101
February
Tim Austin 2402
Allen Castro 2702
Mike Ford 2602
John Greenwood 1802
Charles Petty 1302
19
Purchasersquos Puzzle
Happy New Year I am pleased to announce there were two winners from November Ella Burns (Kettering) and Chris Smith (Brierley Hill) they will split the prize money
For your chance to win a pound25 Amazon Voucher take part in this monthrsquos Purchasersquos
Puzzle The first letter from each of the answers will spell a well-known TV programme
that recently celebrated its 50th anniversary Once you have worked out the name
of this popular TV show just email your answer to gturneradvancedtechcom by 28 February 2014 Good Luck
Winner - Ella Burns
Winner - Chris Smith
1 Which fabric derived its name from a middle eastern capital city
2 Dan Aykroyd Rick Moranis Neil Young
Jim Carrey and Mike Myers all grew up in which Canadian province
3 The most populated city on earth is in which country
4 Which is the largest of the Canary Islands
5 Which city was the capital of England during the English Civil War
6 What was the capital city of Portugal between the years 1808 and 1821
7 What is the capital of New Zealand
8 By what name are the Sandwich Island in the pacific better known
9 Which European city was called Christiania from 1624-1924
9 8 7 6 5 4 3 2 1
wwwadvancedtechcom
Advanced Technology Services UK LtdUnit 4 BeechwoodCherry Hall RoadKettering Business ParkKetteringNorthamptonshireNN14 1UE
Phone +44 (0)1536 311650
Email infoadvancedtechcom
Key Contacts
Managing DirectorDerek Hilldjhilladvancedtechcom +44 (0) 7789 900735 - Mobile
Sales amp Marketing Keith Edmondskedmondsadvancedtechcom +44 (0) 7775 801356 - Mobile
Continuous ImprovementSteve McCarthysmccarthadvancedtechcom +44 (0) 7824 307715 - Mobile
Human ResourcesGemma Turnergturneradvancedtechcom+44 (0) 1536 311657 - Direct+44 (0) 7527 289917 - Mobile+44 (0) 1536 416965 - Fax
- Button 1
- Button 3
03
Because detractors are deducted getting
a high score is challenging A negative
score is common a score of 50 is
deemed to be good 60 is excellent and
70 world class To compare in 2013
the Apple iPhone achieved a 70 score
and Amazon a 69 score The highest
scorers were USAA Insurance with 80 and
Costco with 78
Using the feedback we can look closely
at customer satisfaction which then allows
us to become engaged in our customers
business - understanding their business
drivers operational strategies and goals
We can use feedback to identify areas
for improvement ways to demonstrate
value Our customers must see ATS as
more capable and more disciplined than
our competitors By linking improvements
in our metrics to the customer results we
can show clear improvements This allows
us to improve our relationships and earn
the trust of our customers Remember
ldquowhen we have operators that win over
the customer that gain the confidence
of customers the customer not only
becomes an advocate but also a loyal
customer which is what we strive forrdquo
Over the last year Steve Harnett the
ATS Site Manager at Eaton Titchfield has
focussed on improving awareness and
engagement of stakeholders Harnettrsquos
team have also focussed on critical
machines and a programme of planned
continuous improvement activities
The ATS Titchfield team have definitely
impressed Eaton over the last year as they
scored +83 in the latest survey
Armondo Tellez the UK Operations Director for Eaton Aerospace and responsible for the site at Titchfield commented that ldquothe high levels of customer service
achieved by ATS not only provided a level
of confidence for himself but also the rest
of the operational team The good supplier
relationship and ATS performance has
enable ATS to assist the site with regards
to improvements in the operational
performance in 2013 involves trust open
communication and a willingness to go
the extra mile - ATS have shown they can
deliver thisrdquo
At Eaton in Havant their initial NPS score
in January 2010 was -875 By November
2013 this had been turned around to +71
a remarkable achievement The focus
was to make Safety a priority gaining
the team confidence across the site
The ATS Site Manager for Havant Allen
Castro noted that ldquoit was necessary
to manage expectations so that the
customer recognised when we agreed to
an activity it would be completed but ad
hoc requests or demands whilst important
could no longer take priorityrdquo
Mark Foreman Site manager of Eaton Havant agreed saying ldquoThe changes
made by ATS over the last year have
been well received There is now much
better communication on all levels and
confidence in the service providedrdquo
Mike Ford ndash Open guarding
Congratulations to Mike Ford ndash Supervisor
at Eaton Titchfield for winning Hazard of
the month in November Whilst carrying out
a Pre-Task Analysis Mike noticed the rear
hinged guard on the machine had been
left open despite the fact the machine was
switched on and running at the time This
carried a significant risk as it meant that
anyone could gain full access to the rear
of the machine whilst it was in operation
potentially causing a fatal crushing injury if
entered Mike immediately stopped and
isolated the machine securing the hinged
guard with tamper proof bolts to prevent
it happening again Mike also duplicated
this improvement on the T0292-A machine
as the hinged guard on this was not fully
secured A great spot of an immediate
danger combined with an instant
engineered solution - well done Mike
Live safetyOur first priority
04
HAZARD OF THE MONTH
WINNER
ATS Supervisor Mike Ford
Critical findsPreventative Activity save considerable downtime amp scrap at CAT
A work request for an electrical fault on
Machine 2191 Spline Miller on Cell 93 at
Caterpillar Wolverhampton was received as
the machine would not run due to a tripped
breaker After resetting the breaker Kevin
Barrow (Technician at Wolverhampton)
and Andy Plant (Supply Specialist at
Wolverhampton) stopped by the machine
to verify it was working correctly and give it
a brief overall inspection
During the inspection it was found that
the belts were badly worn due to a loose
pulley on the rear of the machine The
team quickly took to changing the belts
from stock and the machine was back in
operation within the hour
Had the belts snapped the cutters
would have stopped and the machine
continued to feed potentially breaking
the cutter and scrapping the part
This would have caused considerable
downtime and expense but was avoided
due to the diligence of the ATS team
working on the machine
05
Andy Plant (left) and Kevin Barrow (right)
During a customer audit at Caterpillar
Wolverhampton in December it was raised
that operators were removing the Perspex
guarding on the Orange wash in assembly
in order to gain access for oil samples
This saved time for the operators but it was
creating a potentially hazardous situation
ATS were asked to investigate this further
and find a solution that made the process
safe and efficient
Within the same day the request was
made the ATS team designed and
manufactured a hinged flap which
would allow the operator to access the
oil without removing the Perspex screen
The hinge was fitted and trialled the same
day with minimal effect on production
The customer was delighted with the
results and this is reflected in the Customer
Satisfaction card received
06
Delight customers
Rapid response at Caterpillar Wolverhampton recognised
07
Delight customers
The performance review process is important to ATS as it is a key part of developing our employees and therefore our business
Ginny Baker is our HR Manager of
Organisational Development based in
Chicago Ginny is responsible for succession
planning performance management and
organisational design strategies One of
the most recent talent projects that Ginny
has been involved in is the redesign of our
performance evaluation process which
was announced in November 2013
The redesign was in response to our
employee engagement survey results which
indicated that many of our employees
wanted a more effective performance
review process A number of employees
stated that the evaluation form was difficult
to navigate and cumbersome to complete
Others expressed concerns about the
relevance of the review categories and some
asked for more frequent and meaningful
performance feedback
Ginny Baker HR Manager
Developing people
08
Performance Review Changes 2014
Some of the key changes include
bull The performance cycle has been set from January to December each year
bull The review categories have been revised to focus on skills and abilities improving the relevance of the performance review content
bull Merit increases are being given at a separate time from the performance evaluation allowing managers and employees to focus solely on performance and development
bull All employees will now have a common focal point review date in 2014
One of the advantages to the focal point
system is that individual performance is
more closely aligned to organisational
objectives and results
Ginny Commented ldquoThe new performance
management system in Workday reflects
the efforts and input of many individuals
across all levels of the organisation Ease of
form navigation and the relevance of form
content were two major concerns with our
previous system The new performance
review format in Workday represents a real
improvement in both those areas
ATS is of course a continuous improvement
organisation The next year will be spent
gathering feedback on the new performance
management processes with the intent of
implementing further process enhancements
based on employee feedbackrdquo
09
10
Dave Swain Ben Davies and Emily Mathews
recently participated in a customer driven
5-day Kaizen event at Eaton Brierley Hill in
November 2013 The event took place in
the D7 Arc area and ATS were asked if they
could support the customer The objective
was to generate Lead Operator standard
work update and create new Preventative
Maintenance schedules generate new
TPMrsquos for operators and design and agree a
new layout for area The team also carried
out numerous problem solving activities
which identified several root causes to some
of the on-going issues cell operators had
been experiencing Both ATS and Eaton
achieved significant savings from the event
and Eaton already have plans to carry out a
follow up event supported by ATS in 2014
Enhanceprocesses
Successful Joint Kaizen Event at Eaton Brierley Hill
11
From Left to right Richard Brookes - Tony Cartwright - Paul Gorman - Gavin OrsquoShaughnessy -
Jeff Nelson ndash Ian Reece - John Palmer ndash Dave Swain ndash Emily Mathews - Ben Davies - Dale Webb
- Ali Yafie - Dan Kavanagh And Sitting Angela Hayes Sinclair - Kanti Patel - Naz Mohamed
Enhanceprocesses
12
Driving inn vation
Small Changes - Big Impact at Eaton Titchfield
Innovation does not necessarily mean a
complete change to thinking or design it
can be a simple improvement to the way
we work which improves the activity or
process and delivers enhanced value for
our customers
At Eaton Titchfield they are trialling an
innovative approach to 5S which they
have adopted from one used across
Eaton This would involve replacing the
current audit sheet with a visual quick
assessment using photographs and a red
amber green scoring
A sample of the Eaton inspired 5S audit is
shown opposite
James Milne of Titchfield noted that the
old audit sheet did not account for all
work areas in particular the office and
procurement the new process will and can
also be completed more quickly reducing
time and cost ATS Titchfield are currently
testing the new approach to 5S in the
machine shop and will roll out to the site if it
is felt to be working in the New Year
This innovation taken from our customer
Eaton may seem simple but it will
reduce audit times and improve visual
management on site
ATS Technician - James Milne
1113
ldquoATS UK have been awarded the coveted
ldquoOne to Watchrdquo status from Best Companies
for the second year
The accreditation for ldquoOne to Watchrdquo
is determined by a focus on workplace
engagement To be considered for this
award a confidential employee survey is
undertaken the results are then analysed
by Best Companies who award a rating
depending on how engaged employees
are Thank you to all of those that
participated in this independent survey
and provided feedback
Our mission this year is to use the feedback
and guidance from the surveys to further
improve our employee engagement at ATS
We are proud of the improvements made
over the last year and recognise this is part
of our continuous improvement journey and
needs to remain a top priority
Our goal in 2014 is to achieve a star rating
with Best Companies which will move us
from being in the ldquoOne to Watchrdquo category
into the ldquoBest Companiesrdquo categoryrdquo
Derek Hill Managing Director ATS UK
Demonstrate leadership
ATS UK wins Best Company One To Watch for the second year
14
Stefan Korn - Achieves excellent cost savingCongratulations to Stefan Korn Technician
at Eaton Havant for winning cost saving of
the month in December 2013
Due to permanent use heavy handling
and an oily environment on test rigs 0747
and 0750 components such as push
buttons switches and the indicator lamps
had become very worn and unreliable
Wiring attached to the components
was also worn and brittle which would
have eventually failed completely had
they been left During 2013 there were
7 different breakdowns relating to poor
components on the rigs each with an
average breakdown time of 16 hours In
order to eliminate this downtime Stephan
has replaced all the component parts and
old wiring as well as positioning the wires to
allow for easy rectification in the future
COST SAVING OF THE MONTH
ATS Technician - Stefan Korn
15
In December Steve Sale Site Supervisor
at Eaton Reddings Lane led a two day
predictive analysis event using Ultrasonic
equipment to locate air leaks in and
around the factory Using specialist
equipment Steve was able to detect
13 air leaks which were repaired within
two days and a further 2 leaks which
have been highlighted to the customer
for further improvement The 13 air leaks
were all repaired within two days and
the results delighted our customer A level
1 cost saving of pound669842 was achieved
and plans are being made to carry out
a follow-up event in the New Year
Ultrasonic Analysis at Reddings Lane creates cost saving
ATS Supervisor - Steve Sale
16
Billy Whiting wins the ATS International Outstanding Employee of the Year Award
Huge congratulations go out to
Billy Whiting who has this week won the
overall ATS Outstanding Employee of
the Year Award against tough global
competition This is testimony to his
outstanding contribution to the business
over the last year Billy was a deserving
winner of the overall award 1of 14 across
the whole of ATS it is great that so many
of our UK team got recognised Further
recognition and congratulations go out
to the other nominees from our team in
the UK that were highly commended
bull Allen Castro
bull Paul Setterfield
bull Tracy Coombes
bull Karen Mattingly
bull Andrew Grace
bull Emily Mathews
bull Mike Ford
bull David Hikin
ATS Global
17
Advanced Technology provides 24x7x365 support worldwide
When you contract with some of the
largest manufacturers in the country you
learn that saving time means saving money
Thatrsquos coming from Jeff Owens president
and CEO of Advanced Technology
Services Inc 8201 N University St a
company that provides maintenance
and technical services to firms such as
Motorola Eaton and Borg Warner
Spun out of Caterpillar Inc in 1985 ATS now
does $300 million in annual sales with 3000
employees mdash 300 of them in Peoria
In an effort to be more efficient for the
companyrsquos clients Owens touted a new
ATS program called e-Factory Connect
ldquoItrsquos a help line for factory floor equipment
Clients can call us from anywhere in the
world to get helprdquo said Owens
ldquoWhen an assembly line goes down at a
national company it comes at a huge
costrdquo he saidldquoWith this program we
can solve problems in minutes instead of
daysrdquo said Owens recalling the practice
of flying an employee to a site to do
troubleshooting
Some of the top technicians at ATS work at
the e-Factory Connect desk Using modern
technology theyrsquore able to peer into the
mechanical brains that run machines at
remote locations without leaving the Peoria
office he said ldquoThese are super-techs They
can fix virtually anythingrdquo said Owens
Pete Franciskovich is one of these
technicians After 28 years at Caterpillar
Franciskovich a training specialist went
to work for an East Coast firm for five years
before finding a home at ATS where he
now helps others learn to troubleshoot
ldquoYou canrsquot be afraid of changerdquo he said
pointing to an array of training consoles
designed to help spot problems
eFACTORYCONNECT
18
CONTINUOUSIMPROVEMENT
Live SafetyDelight CustomersDevelop PeopleEnhance ProcessesDrive InnovationNurture RelationshipsDemonstrate LeadershipDeliver Results
CULTURALCOMMITMENT
A Way of Business A Way of Life
pound1000 BONUS is waiting for you Did you know that there is a pound1000 bonus available to all staff for the successful introduction of new businessSo if you have a contact in another manufacturing company that you
believe would benefit from working with ATS simply contact Keith Edmonds
on kedmondsadvancedtechcom
January
Karen Mattingly 0201
Mark Deveney 1301
Steve Harnett 1901
Martin Holden 2301
Colin Samson 3101
February
Tim Austin 2402
Allen Castro 2702
Mike Ford 2602
John Greenwood 1802
Charles Petty 1302
19
Purchasersquos Puzzle
Happy New Year I am pleased to announce there were two winners from November Ella Burns (Kettering) and Chris Smith (Brierley Hill) they will split the prize money
For your chance to win a pound25 Amazon Voucher take part in this monthrsquos Purchasersquos
Puzzle The first letter from each of the answers will spell a well-known TV programme
that recently celebrated its 50th anniversary Once you have worked out the name
of this popular TV show just email your answer to gturneradvancedtechcom by 28 February 2014 Good Luck
Winner - Ella Burns
Winner - Chris Smith
1 Which fabric derived its name from a middle eastern capital city
2 Dan Aykroyd Rick Moranis Neil Young
Jim Carrey and Mike Myers all grew up in which Canadian province
3 The most populated city on earth is in which country
4 Which is the largest of the Canary Islands
5 Which city was the capital of England during the English Civil War
6 What was the capital city of Portugal between the years 1808 and 1821
7 What is the capital of New Zealand
8 By what name are the Sandwich Island in the pacific better known
9 Which European city was called Christiania from 1624-1924
9 8 7 6 5 4 3 2 1
wwwadvancedtechcom
Advanced Technology Services UK LtdUnit 4 BeechwoodCherry Hall RoadKettering Business ParkKetteringNorthamptonshireNN14 1UE
Phone +44 (0)1536 311650
Email infoadvancedtechcom
Key Contacts
Managing DirectorDerek Hilldjhilladvancedtechcom +44 (0) 7789 900735 - Mobile
Sales amp Marketing Keith Edmondskedmondsadvancedtechcom +44 (0) 7775 801356 - Mobile
Continuous ImprovementSteve McCarthysmccarthadvancedtechcom +44 (0) 7824 307715 - Mobile
Human ResourcesGemma Turnergturneradvancedtechcom+44 (0) 1536 311657 - Direct+44 (0) 7527 289917 - Mobile+44 (0) 1536 416965 - Fax
- Button 1
- Button 3
Mike Ford ndash Open guarding
Congratulations to Mike Ford ndash Supervisor
at Eaton Titchfield for winning Hazard of
the month in November Whilst carrying out
a Pre-Task Analysis Mike noticed the rear
hinged guard on the machine had been
left open despite the fact the machine was
switched on and running at the time This
carried a significant risk as it meant that
anyone could gain full access to the rear
of the machine whilst it was in operation
potentially causing a fatal crushing injury if
entered Mike immediately stopped and
isolated the machine securing the hinged
guard with tamper proof bolts to prevent
it happening again Mike also duplicated
this improvement on the T0292-A machine
as the hinged guard on this was not fully
secured A great spot of an immediate
danger combined with an instant
engineered solution - well done Mike
Live safetyOur first priority
04
HAZARD OF THE MONTH
WINNER
ATS Supervisor Mike Ford
Critical findsPreventative Activity save considerable downtime amp scrap at CAT
A work request for an electrical fault on
Machine 2191 Spline Miller on Cell 93 at
Caterpillar Wolverhampton was received as
the machine would not run due to a tripped
breaker After resetting the breaker Kevin
Barrow (Technician at Wolverhampton)
and Andy Plant (Supply Specialist at
Wolverhampton) stopped by the machine
to verify it was working correctly and give it
a brief overall inspection
During the inspection it was found that
the belts were badly worn due to a loose
pulley on the rear of the machine The
team quickly took to changing the belts
from stock and the machine was back in
operation within the hour
Had the belts snapped the cutters
would have stopped and the machine
continued to feed potentially breaking
the cutter and scrapping the part
This would have caused considerable
downtime and expense but was avoided
due to the diligence of the ATS team
working on the machine
05
Andy Plant (left) and Kevin Barrow (right)
During a customer audit at Caterpillar
Wolverhampton in December it was raised
that operators were removing the Perspex
guarding on the Orange wash in assembly
in order to gain access for oil samples
This saved time for the operators but it was
creating a potentially hazardous situation
ATS were asked to investigate this further
and find a solution that made the process
safe and efficient
Within the same day the request was
made the ATS team designed and
manufactured a hinged flap which
would allow the operator to access the
oil without removing the Perspex screen
The hinge was fitted and trialled the same
day with minimal effect on production
The customer was delighted with the
results and this is reflected in the Customer
Satisfaction card received
06
Delight customers
Rapid response at Caterpillar Wolverhampton recognised
07
Delight customers
The performance review process is important to ATS as it is a key part of developing our employees and therefore our business
Ginny Baker is our HR Manager of
Organisational Development based in
Chicago Ginny is responsible for succession
planning performance management and
organisational design strategies One of
the most recent talent projects that Ginny
has been involved in is the redesign of our
performance evaluation process which
was announced in November 2013
The redesign was in response to our
employee engagement survey results which
indicated that many of our employees
wanted a more effective performance
review process A number of employees
stated that the evaluation form was difficult
to navigate and cumbersome to complete
Others expressed concerns about the
relevance of the review categories and some
asked for more frequent and meaningful
performance feedback
Ginny Baker HR Manager
Developing people
08
Performance Review Changes 2014
Some of the key changes include
bull The performance cycle has been set from January to December each year
bull The review categories have been revised to focus on skills and abilities improving the relevance of the performance review content
bull Merit increases are being given at a separate time from the performance evaluation allowing managers and employees to focus solely on performance and development
bull All employees will now have a common focal point review date in 2014
One of the advantages to the focal point
system is that individual performance is
more closely aligned to organisational
objectives and results
Ginny Commented ldquoThe new performance
management system in Workday reflects
the efforts and input of many individuals
across all levels of the organisation Ease of
form navigation and the relevance of form
content were two major concerns with our
previous system The new performance
review format in Workday represents a real
improvement in both those areas
ATS is of course a continuous improvement
organisation The next year will be spent
gathering feedback on the new performance
management processes with the intent of
implementing further process enhancements
based on employee feedbackrdquo
09
10
Dave Swain Ben Davies and Emily Mathews
recently participated in a customer driven
5-day Kaizen event at Eaton Brierley Hill in
November 2013 The event took place in
the D7 Arc area and ATS were asked if they
could support the customer The objective
was to generate Lead Operator standard
work update and create new Preventative
Maintenance schedules generate new
TPMrsquos for operators and design and agree a
new layout for area The team also carried
out numerous problem solving activities
which identified several root causes to some
of the on-going issues cell operators had
been experiencing Both ATS and Eaton
achieved significant savings from the event
and Eaton already have plans to carry out a
follow up event supported by ATS in 2014
Enhanceprocesses
Successful Joint Kaizen Event at Eaton Brierley Hill
11
From Left to right Richard Brookes - Tony Cartwright - Paul Gorman - Gavin OrsquoShaughnessy -
Jeff Nelson ndash Ian Reece - John Palmer ndash Dave Swain ndash Emily Mathews - Ben Davies - Dale Webb
- Ali Yafie - Dan Kavanagh And Sitting Angela Hayes Sinclair - Kanti Patel - Naz Mohamed
Enhanceprocesses
12
Driving inn vation
Small Changes - Big Impact at Eaton Titchfield
Innovation does not necessarily mean a
complete change to thinking or design it
can be a simple improvement to the way
we work which improves the activity or
process and delivers enhanced value for
our customers
At Eaton Titchfield they are trialling an
innovative approach to 5S which they
have adopted from one used across
Eaton This would involve replacing the
current audit sheet with a visual quick
assessment using photographs and a red
amber green scoring
A sample of the Eaton inspired 5S audit is
shown opposite
James Milne of Titchfield noted that the
old audit sheet did not account for all
work areas in particular the office and
procurement the new process will and can
also be completed more quickly reducing
time and cost ATS Titchfield are currently
testing the new approach to 5S in the
machine shop and will roll out to the site if it
is felt to be working in the New Year
This innovation taken from our customer
Eaton may seem simple but it will
reduce audit times and improve visual
management on site
ATS Technician - James Milne
1113
ldquoATS UK have been awarded the coveted
ldquoOne to Watchrdquo status from Best Companies
for the second year
The accreditation for ldquoOne to Watchrdquo
is determined by a focus on workplace
engagement To be considered for this
award a confidential employee survey is
undertaken the results are then analysed
by Best Companies who award a rating
depending on how engaged employees
are Thank you to all of those that
participated in this independent survey
and provided feedback
Our mission this year is to use the feedback
and guidance from the surveys to further
improve our employee engagement at ATS
We are proud of the improvements made
over the last year and recognise this is part
of our continuous improvement journey and
needs to remain a top priority
Our goal in 2014 is to achieve a star rating
with Best Companies which will move us
from being in the ldquoOne to Watchrdquo category
into the ldquoBest Companiesrdquo categoryrdquo
Derek Hill Managing Director ATS UK
Demonstrate leadership
ATS UK wins Best Company One To Watch for the second year
14
Stefan Korn - Achieves excellent cost savingCongratulations to Stefan Korn Technician
at Eaton Havant for winning cost saving of
the month in December 2013
Due to permanent use heavy handling
and an oily environment on test rigs 0747
and 0750 components such as push
buttons switches and the indicator lamps
had become very worn and unreliable
Wiring attached to the components
was also worn and brittle which would
have eventually failed completely had
they been left During 2013 there were
7 different breakdowns relating to poor
components on the rigs each with an
average breakdown time of 16 hours In
order to eliminate this downtime Stephan
has replaced all the component parts and
old wiring as well as positioning the wires to
allow for easy rectification in the future
COST SAVING OF THE MONTH
ATS Technician - Stefan Korn
15
In December Steve Sale Site Supervisor
at Eaton Reddings Lane led a two day
predictive analysis event using Ultrasonic
equipment to locate air leaks in and
around the factory Using specialist
equipment Steve was able to detect
13 air leaks which were repaired within
two days and a further 2 leaks which
have been highlighted to the customer
for further improvement The 13 air leaks
were all repaired within two days and
the results delighted our customer A level
1 cost saving of pound669842 was achieved
and plans are being made to carry out
a follow-up event in the New Year
Ultrasonic Analysis at Reddings Lane creates cost saving
ATS Supervisor - Steve Sale
16
Billy Whiting wins the ATS International Outstanding Employee of the Year Award
Huge congratulations go out to
Billy Whiting who has this week won the
overall ATS Outstanding Employee of
the Year Award against tough global
competition This is testimony to his
outstanding contribution to the business
over the last year Billy was a deserving
winner of the overall award 1of 14 across
the whole of ATS it is great that so many
of our UK team got recognised Further
recognition and congratulations go out
to the other nominees from our team in
the UK that were highly commended
bull Allen Castro
bull Paul Setterfield
bull Tracy Coombes
bull Karen Mattingly
bull Andrew Grace
bull Emily Mathews
bull Mike Ford
bull David Hikin
ATS Global
17
Advanced Technology provides 24x7x365 support worldwide
When you contract with some of the
largest manufacturers in the country you
learn that saving time means saving money
Thatrsquos coming from Jeff Owens president
and CEO of Advanced Technology
Services Inc 8201 N University St a
company that provides maintenance
and technical services to firms such as
Motorola Eaton and Borg Warner
Spun out of Caterpillar Inc in 1985 ATS now
does $300 million in annual sales with 3000
employees mdash 300 of them in Peoria
In an effort to be more efficient for the
companyrsquos clients Owens touted a new
ATS program called e-Factory Connect
ldquoItrsquos a help line for factory floor equipment
Clients can call us from anywhere in the
world to get helprdquo said Owens
ldquoWhen an assembly line goes down at a
national company it comes at a huge
costrdquo he saidldquoWith this program we
can solve problems in minutes instead of
daysrdquo said Owens recalling the practice
of flying an employee to a site to do
troubleshooting
Some of the top technicians at ATS work at
the e-Factory Connect desk Using modern
technology theyrsquore able to peer into the
mechanical brains that run machines at
remote locations without leaving the Peoria
office he said ldquoThese are super-techs They
can fix virtually anythingrdquo said Owens
Pete Franciskovich is one of these
technicians After 28 years at Caterpillar
Franciskovich a training specialist went
to work for an East Coast firm for five years
before finding a home at ATS where he
now helps others learn to troubleshoot
ldquoYou canrsquot be afraid of changerdquo he said
pointing to an array of training consoles
designed to help spot problems
eFACTORYCONNECT
18
CONTINUOUSIMPROVEMENT
Live SafetyDelight CustomersDevelop PeopleEnhance ProcessesDrive InnovationNurture RelationshipsDemonstrate LeadershipDeliver Results
CULTURALCOMMITMENT
A Way of Business A Way of Life
pound1000 BONUS is waiting for you Did you know that there is a pound1000 bonus available to all staff for the successful introduction of new businessSo if you have a contact in another manufacturing company that you
believe would benefit from working with ATS simply contact Keith Edmonds
on kedmondsadvancedtechcom
January
Karen Mattingly 0201
Mark Deveney 1301
Steve Harnett 1901
Martin Holden 2301
Colin Samson 3101
February
Tim Austin 2402
Allen Castro 2702
Mike Ford 2602
John Greenwood 1802
Charles Petty 1302
19
Purchasersquos Puzzle
Happy New Year I am pleased to announce there were two winners from November Ella Burns (Kettering) and Chris Smith (Brierley Hill) they will split the prize money
For your chance to win a pound25 Amazon Voucher take part in this monthrsquos Purchasersquos
Puzzle The first letter from each of the answers will spell a well-known TV programme
that recently celebrated its 50th anniversary Once you have worked out the name
of this popular TV show just email your answer to gturneradvancedtechcom by 28 February 2014 Good Luck
Winner - Ella Burns
Winner - Chris Smith
1 Which fabric derived its name from a middle eastern capital city
2 Dan Aykroyd Rick Moranis Neil Young
Jim Carrey and Mike Myers all grew up in which Canadian province
3 The most populated city on earth is in which country
4 Which is the largest of the Canary Islands
5 Which city was the capital of England during the English Civil War
6 What was the capital city of Portugal between the years 1808 and 1821
7 What is the capital of New Zealand
8 By what name are the Sandwich Island in the pacific better known
9 Which European city was called Christiania from 1624-1924
9 8 7 6 5 4 3 2 1
wwwadvancedtechcom
Advanced Technology Services UK LtdUnit 4 BeechwoodCherry Hall RoadKettering Business ParkKetteringNorthamptonshireNN14 1UE
Phone +44 (0)1536 311650
Email infoadvancedtechcom
Key Contacts
Managing DirectorDerek Hilldjhilladvancedtechcom +44 (0) 7789 900735 - Mobile
Sales amp Marketing Keith Edmondskedmondsadvancedtechcom +44 (0) 7775 801356 - Mobile
Continuous ImprovementSteve McCarthysmccarthadvancedtechcom +44 (0) 7824 307715 - Mobile
Human ResourcesGemma Turnergturneradvancedtechcom+44 (0) 1536 311657 - Direct+44 (0) 7527 289917 - Mobile+44 (0) 1536 416965 - Fax
- Button 1
- Button 3
Critical findsPreventative Activity save considerable downtime amp scrap at CAT
A work request for an electrical fault on
Machine 2191 Spline Miller on Cell 93 at
Caterpillar Wolverhampton was received as
the machine would not run due to a tripped
breaker After resetting the breaker Kevin
Barrow (Technician at Wolverhampton)
and Andy Plant (Supply Specialist at
Wolverhampton) stopped by the machine
to verify it was working correctly and give it
a brief overall inspection
During the inspection it was found that
the belts were badly worn due to a loose
pulley on the rear of the machine The
team quickly took to changing the belts
from stock and the machine was back in
operation within the hour
Had the belts snapped the cutters
would have stopped and the machine
continued to feed potentially breaking
the cutter and scrapping the part
This would have caused considerable
downtime and expense but was avoided
due to the diligence of the ATS team
working on the machine
05
Andy Plant (left) and Kevin Barrow (right)
During a customer audit at Caterpillar
Wolverhampton in December it was raised
that operators were removing the Perspex
guarding on the Orange wash in assembly
in order to gain access for oil samples
This saved time for the operators but it was
creating a potentially hazardous situation
ATS were asked to investigate this further
and find a solution that made the process
safe and efficient
Within the same day the request was
made the ATS team designed and
manufactured a hinged flap which
would allow the operator to access the
oil without removing the Perspex screen
The hinge was fitted and trialled the same
day with minimal effect on production
The customer was delighted with the
results and this is reflected in the Customer
Satisfaction card received
06
Delight customers
Rapid response at Caterpillar Wolverhampton recognised
07
Delight customers
The performance review process is important to ATS as it is a key part of developing our employees and therefore our business
Ginny Baker is our HR Manager of
Organisational Development based in
Chicago Ginny is responsible for succession
planning performance management and
organisational design strategies One of
the most recent talent projects that Ginny
has been involved in is the redesign of our
performance evaluation process which
was announced in November 2013
The redesign was in response to our
employee engagement survey results which
indicated that many of our employees
wanted a more effective performance
review process A number of employees
stated that the evaluation form was difficult
to navigate and cumbersome to complete
Others expressed concerns about the
relevance of the review categories and some
asked for more frequent and meaningful
performance feedback
Ginny Baker HR Manager
Developing people
08
Performance Review Changes 2014
Some of the key changes include
bull The performance cycle has been set from January to December each year
bull The review categories have been revised to focus on skills and abilities improving the relevance of the performance review content
bull Merit increases are being given at a separate time from the performance evaluation allowing managers and employees to focus solely on performance and development
bull All employees will now have a common focal point review date in 2014
One of the advantages to the focal point
system is that individual performance is
more closely aligned to organisational
objectives and results
Ginny Commented ldquoThe new performance
management system in Workday reflects
the efforts and input of many individuals
across all levels of the organisation Ease of
form navigation and the relevance of form
content were two major concerns with our
previous system The new performance
review format in Workday represents a real
improvement in both those areas
ATS is of course a continuous improvement
organisation The next year will be spent
gathering feedback on the new performance
management processes with the intent of
implementing further process enhancements
based on employee feedbackrdquo
09
10
Dave Swain Ben Davies and Emily Mathews
recently participated in a customer driven
5-day Kaizen event at Eaton Brierley Hill in
November 2013 The event took place in
the D7 Arc area and ATS were asked if they
could support the customer The objective
was to generate Lead Operator standard
work update and create new Preventative
Maintenance schedules generate new
TPMrsquos for operators and design and agree a
new layout for area The team also carried
out numerous problem solving activities
which identified several root causes to some
of the on-going issues cell operators had
been experiencing Both ATS and Eaton
achieved significant savings from the event
and Eaton already have plans to carry out a
follow up event supported by ATS in 2014
Enhanceprocesses
Successful Joint Kaizen Event at Eaton Brierley Hill
11
From Left to right Richard Brookes - Tony Cartwright - Paul Gorman - Gavin OrsquoShaughnessy -
Jeff Nelson ndash Ian Reece - John Palmer ndash Dave Swain ndash Emily Mathews - Ben Davies - Dale Webb
- Ali Yafie - Dan Kavanagh And Sitting Angela Hayes Sinclair - Kanti Patel - Naz Mohamed
Enhanceprocesses
12
Driving inn vation
Small Changes - Big Impact at Eaton Titchfield
Innovation does not necessarily mean a
complete change to thinking or design it
can be a simple improvement to the way
we work which improves the activity or
process and delivers enhanced value for
our customers
At Eaton Titchfield they are trialling an
innovative approach to 5S which they
have adopted from one used across
Eaton This would involve replacing the
current audit sheet with a visual quick
assessment using photographs and a red
amber green scoring
A sample of the Eaton inspired 5S audit is
shown opposite
James Milne of Titchfield noted that the
old audit sheet did not account for all
work areas in particular the office and
procurement the new process will and can
also be completed more quickly reducing
time and cost ATS Titchfield are currently
testing the new approach to 5S in the
machine shop and will roll out to the site if it
is felt to be working in the New Year
This innovation taken from our customer
Eaton may seem simple but it will
reduce audit times and improve visual
management on site
ATS Technician - James Milne
1113
ldquoATS UK have been awarded the coveted
ldquoOne to Watchrdquo status from Best Companies
for the second year
The accreditation for ldquoOne to Watchrdquo
is determined by a focus on workplace
engagement To be considered for this
award a confidential employee survey is
undertaken the results are then analysed
by Best Companies who award a rating
depending on how engaged employees
are Thank you to all of those that
participated in this independent survey
and provided feedback
Our mission this year is to use the feedback
and guidance from the surveys to further
improve our employee engagement at ATS
We are proud of the improvements made
over the last year and recognise this is part
of our continuous improvement journey and
needs to remain a top priority
Our goal in 2014 is to achieve a star rating
with Best Companies which will move us
from being in the ldquoOne to Watchrdquo category
into the ldquoBest Companiesrdquo categoryrdquo
Derek Hill Managing Director ATS UK
Demonstrate leadership
ATS UK wins Best Company One To Watch for the second year
14
Stefan Korn - Achieves excellent cost savingCongratulations to Stefan Korn Technician
at Eaton Havant for winning cost saving of
the month in December 2013
Due to permanent use heavy handling
and an oily environment on test rigs 0747
and 0750 components such as push
buttons switches and the indicator lamps
had become very worn and unreliable
Wiring attached to the components
was also worn and brittle which would
have eventually failed completely had
they been left During 2013 there were
7 different breakdowns relating to poor
components on the rigs each with an
average breakdown time of 16 hours In
order to eliminate this downtime Stephan
has replaced all the component parts and
old wiring as well as positioning the wires to
allow for easy rectification in the future
COST SAVING OF THE MONTH
ATS Technician - Stefan Korn
15
In December Steve Sale Site Supervisor
at Eaton Reddings Lane led a two day
predictive analysis event using Ultrasonic
equipment to locate air leaks in and
around the factory Using specialist
equipment Steve was able to detect
13 air leaks which were repaired within
two days and a further 2 leaks which
have been highlighted to the customer
for further improvement The 13 air leaks
were all repaired within two days and
the results delighted our customer A level
1 cost saving of pound669842 was achieved
and plans are being made to carry out
a follow-up event in the New Year
Ultrasonic Analysis at Reddings Lane creates cost saving
ATS Supervisor - Steve Sale
16
Billy Whiting wins the ATS International Outstanding Employee of the Year Award
Huge congratulations go out to
Billy Whiting who has this week won the
overall ATS Outstanding Employee of
the Year Award against tough global
competition This is testimony to his
outstanding contribution to the business
over the last year Billy was a deserving
winner of the overall award 1of 14 across
the whole of ATS it is great that so many
of our UK team got recognised Further
recognition and congratulations go out
to the other nominees from our team in
the UK that were highly commended
bull Allen Castro
bull Paul Setterfield
bull Tracy Coombes
bull Karen Mattingly
bull Andrew Grace
bull Emily Mathews
bull Mike Ford
bull David Hikin
ATS Global
17
Advanced Technology provides 24x7x365 support worldwide
When you contract with some of the
largest manufacturers in the country you
learn that saving time means saving money
Thatrsquos coming from Jeff Owens president
and CEO of Advanced Technology
Services Inc 8201 N University St a
company that provides maintenance
and technical services to firms such as
Motorola Eaton and Borg Warner
Spun out of Caterpillar Inc in 1985 ATS now
does $300 million in annual sales with 3000
employees mdash 300 of them in Peoria
In an effort to be more efficient for the
companyrsquos clients Owens touted a new
ATS program called e-Factory Connect
ldquoItrsquos a help line for factory floor equipment
Clients can call us from anywhere in the
world to get helprdquo said Owens
ldquoWhen an assembly line goes down at a
national company it comes at a huge
costrdquo he saidldquoWith this program we
can solve problems in minutes instead of
daysrdquo said Owens recalling the practice
of flying an employee to a site to do
troubleshooting
Some of the top technicians at ATS work at
the e-Factory Connect desk Using modern
technology theyrsquore able to peer into the
mechanical brains that run machines at
remote locations without leaving the Peoria
office he said ldquoThese are super-techs They
can fix virtually anythingrdquo said Owens
Pete Franciskovich is one of these
technicians After 28 years at Caterpillar
Franciskovich a training specialist went
to work for an East Coast firm for five years
before finding a home at ATS where he
now helps others learn to troubleshoot
ldquoYou canrsquot be afraid of changerdquo he said
pointing to an array of training consoles
designed to help spot problems
eFACTORYCONNECT
18
CONTINUOUSIMPROVEMENT
Live SafetyDelight CustomersDevelop PeopleEnhance ProcessesDrive InnovationNurture RelationshipsDemonstrate LeadershipDeliver Results
CULTURALCOMMITMENT
A Way of Business A Way of Life
pound1000 BONUS is waiting for you Did you know that there is a pound1000 bonus available to all staff for the successful introduction of new businessSo if you have a contact in another manufacturing company that you
believe would benefit from working with ATS simply contact Keith Edmonds
on kedmondsadvancedtechcom
January
Karen Mattingly 0201
Mark Deveney 1301
Steve Harnett 1901
Martin Holden 2301
Colin Samson 3101
February
Tim Austin 2402
Allen Castro 2702
Mike Ford 2602
John Greenwood 1802
Charles Petty 1302
19
Purchasersquos Puzzle
Happy New Year I am pleased to announce there were two winners from November Ella Burns (Kettering) and Chris Smith (Brierley Hill) they will split the prize money
For your chance to win a pound25 Amazon Voucher take part in this monthrsquos Purchasersquos
Puzzle The first letter from each of the answers will spell a well-known TV programme
that recently celebrated its 50th anniversary Once you have worked out the name
of this popular TV show just email your answer to gturneradvancedtechcom by 28 February 2014 Good Luck
Winner - Ella Burns
Winner - Chris Smith
1 Which fabric derived its name from a middle eastern capital city
2 Dan Aykroyd Rick Moranis Neil Young
Jim Carrey and Mike Myers all grew up in which Canadian province
3 The most populated city on earth is in which country
4 Which is the largest of the Canary Islands
5 Which city was the capital of England during the English Civil War
6 What was the capital city of Portugal between the years 1808 and 1821
7 What is the capital of New Zealand
8 By what name are the Sandwich Island in the pacific better known
9 Which European city was called Christiania from 1624-1924
9 8 7 6 5 4 3 2 1
wwwadvancedtechcom
Advanced Technology Services UK LtdUnit 4 BeechwoodCherry Hall RoadKettering Business ParkKetteringNorthamptonshireNN14 1UE
Phone +44 (0)1536 311650
Email infoadvancedtechcom
Key Contacts
Managing DirectorDerek Hilldjhilladvancedtechcom +44 (0) 7789 900735 - Mobile
Sales amp Marketing Keith Edmondskedmondsadvancedtechcom +44 (0) 7775 801356 - Mobile
Continuous ImprovementSteve McCarthysmccarthadvancedtechcom +44 (0) 7824 307715 - Mobile
Human ResourcesGemma Turnergturneradvancedtechcom+44 (0) 1536 311657 - Direct+44 (0) 7527 289917 - Mobile+44 (0) 1536 416965 - Fax
- Button 1
- Button 3
During a customer audit at Caterpillar
Wolverhampton in December it was raised
that operators were removing the Perspex
guarding on the Orange wash in assembly
in order to gain access for oil samples
This saved time for the operators but it was
creating a potentially hazardous situation
ATS were asked to investigate this further
and find a solution that made the process
safe and efficient
Within the same day the request was
made the ATS team designed and
manufactured a hinged flap which
would allow the operator to access the
oil without removing the Perspex screen
The hinge was fitted and trialled the same
day with minimal effect on production
The customer was delighted with the
results and this is reflected in the Customer
Satisfaction card received
06
Delight customers
Rapid response at Caterpillar Wolverhampton recognised
07
Delight customers
The performance review process is important to ATS as it is a key part of developing our employees and therefore our business
Ginny Baker is our HR Manager of
Organisational Development based in
Chicago Ginny is responsible for succession
planning performance management and
organisational design strategies One of
the most recent talent projects that Ginny
has been involved in is the redesign of our
performance evaluation process which
was announced in November 2013
The redesign was in response to our
employee engagement survey results which
indicated that many of our employees
wanted a more effective performance
review process A number of employees
stated that the evaluation form was difficult
to navigate and cumbersome to complete
Others expressed concerns about the
relevance of the review categories and some
asked for more frequent and meaningful
performance feedback
Ginny Baker HR Manager
Developing people
08
Performance Review Changes 2014
Some of the key changes include
bull The performance cycle has been set from January to December each year
bull The review categories have been revised to focus on skills and abilities improving the relevance of the performance review content
bull Merit increases are being given at a separate time from the performance evaluation allowing managers and employees to focus solely on performance and development
bull All employees will now have a common focal point review date in 2014
One of the advantages to the focal point
system is that individual performance is
more closely aligned to organisational
objectives and results
Ginny Commented ldquoThe new performance
management system in Workday reflects
the efforts and input of many individuals
across all levels of the organisation Ease of
form navigation and the relevance of form
content were two major concerns with our
previous system The new performance
review format in Workday represents a real
improvement in both those areas
ATS is of course a continuous improvement
organisation The next year will be spent
gathering feedback on the new performance
management processes with the intent of
implementing further process enhancements
based on employee feedbackrdquo
09
10
Dave Swain Ben Davies and Emily Mathews
recently participated in a customer driven
5-day Kaizen event at Eaton Brierley Hill in
November 2013 The event took place in
the D7 Arc area and ATS were asked if they
could support the customer The objective
was to generate Lead Operator standard
work update and create new Preventative
Maintenance schedules generate new
TPMrsquos for operators and design and agree a
new layout for area The team also carried
out numerous problem solving activities
which identified several root causes to some
of the on-going issues cell operators had
been experiencing Both ATS and Eaton
achieved significant savings from the event
and Eaton already have plans to carry out a
follow up event supported by ATS in 2014
Enhanceprocesses
Successful Joint Kaizen Event at Eaton Brierley Hill
11
From Left to right Richard Brookes - Tony Cartwright - Paul Gorman - Gavin OrsquoShaughnessy -
Jeff Nelson ndash Ian Reece - John Palmer ndash Dave Swain ndash Emily Mathews - Ben Davies - Dale Webb
- Ali Yafie - Dan Kavanagh And Sitting Angela Hayes Sinclair - Kanti Patel - Naz Mohamed
Enhanceprocesses
12
Driving inn vation
Small Changes - Big Impact at Eaton Titchfield
Innovation does not necessarily mean a
complete change to thinking or design it
can be a simple improvement to the way
we work which improves the activity or
process and delivers enhanced value for
our customers
At Eaton Titchfield they are trialling an
innovative approach to 5S which they
have adopted from one used across
Eaton This would involve replacing the
current audit sheet with a visual quick
assessment using photographs and a red
amber green scoring
A sample of the Eaton inspired 5S audit is
shown opposite
James Milne of Titchfield noted that the
old audit sheet did not account for all
work areas in particular the office and
procurement the new process will and can
also be completed more quickly reducing
time and cost ATS Titchfield are currently
testing the new approach to 5S in the
machine shop and will roll out to the site if it
is felt to be working in the New Year
This innovation taken from our customer
Eaton may seem simple but it will
reduce audit times and improve visual
management on site
ATS Technician - James Milne
1113
ldquoATS UK have been awarded the coveted
ldquoOne to Watchrdquo status from Best Companies
for the second year
The accreditation for ldquoOne to Watchrdquo
is determined by a focus on workplace
engagement To be considered for this
award a confidential employee survey is
undertaken the results are then analysed
by Best Companies who award a rating
depending on how engaged employees
are Thank you to all of those that
participated in this independent survey
and provided feedback
Our mission this year is to use the feedback
and guidance from the surveys to further
improve our employee engagement at ATS
We are proud of the improvements made
over the last year and recognise this is part
of our continuous improvement journey and
needs to remain a top priority
Our goal in 2014 is to achieve a star rating
with Best Companies which will move us
from being in the ldquoOne to Watchrdquo category
into the ldquoBest Companiesrdquo categoryrdquo
Derek Hill Managing Director ATS UK
Demonstrate leadership
ATS UK wins Best Company One To Watch for the second year
14
Stefan Korn - Achieves excellent cost savingCongratulations to Stefan Korn Technician
at Eaton Havant for winning cost saving of
the month in December 2013
Due to permanent use heavy handling
and an oily environment on test rigs 0747
and 0750 components such as push
buttons switches and the indicator lamps
had become very worn and unreliable
Wiring attached to the components
was also worn and brittle which would
have eventually failed completely had
they been left During 2013 there were
7 different breakdowns relating to poor
components on the rigs each with an
average breakdown time of 16 hours In
order to eliminate this downtime Stephan
has replaced all the component parts and
old wiring as well as positioning the wires to
allow for easy rectification in the future
COST SAVING OF THE MONTH
ATS Technician - Stefan Korn
15
In December Steve Sale Site Supervisor
at Eaton Reddings Lane led a two day
predictive analysis event using Ultrasonic
equipment to locate air leaks in and
around the factory Using specialist
equipment Steve was able to detect
13 air leaks which were repaired within
two days and a further 2 leaks which
have been highlighted to the customer
for further improvement The 13 air leaks
were all repaired within two days and
the results delighted our customer A level
1 cost saving of pound669842 was achieved
and plans are being made to carry out
a follow-up event in the New Year
Ultrasonic Analysis at Reddings Lane creates cost saving
ATS Supervisor - Steve Sale
16
Billy Whiting wins the ATS International Outstanding Employee of the Year Award
Huge congratulations go out to
Billy Whiting who has this week won the
overall ATS Outstanding Employee of
the Year Award against tough global
competition This is testimony to his
outstanding contribution to the business
over the last year Billy was a deserving
winner of the overall award 1of 14 across
the whole of ATS it is great that so many
of our UK team got recognised Further
recognition and congratulations go out
to the other nominees from our team in
the UK that were highly commended
bull Allen Castro
bull Paul Setterfield
bull Tracy Coombes
bull Karen Mattingly
bull Andrew Grace
bull Emily Mathews
bull Mike Ford
bull David Hikin
ATS Global
17
Advanced Technology provides 24x7x365 support worldwide
When you contract with some of the
largest manufacturers in the country you
learn that saving time means saving money
Thatrsquos coming from Jeff Owens president
and CEO of Advanced Technology
Services Inc 8201 N University St a
company that provides maintenance
and technical services to firms such as
Motorola Eaton and Borg Warner
Spun out of Caterpillar Inc in 1985 ATS now
does $300 million in annual sales with 3000
employees mdash 300 of them in Peoria
In an effort to be more efficient for the
companyrsquos clients Owens touted a new
ATS program called e-Factory Connect
ldquoItrsquos a help line for factory floor equipment
Clients can call us from anywhere in the
world to get helprdquo said Owens
ldquoWhen an assembly line goes down at a
national company it comes at a huge
costrdquo he saidldquoWith this program we
can solve problems in minutes instead of
daysrdquo said Owens recalling the practice
of flying an employee to a site to do
troubleshooting
Some of the top technicians at ATS work at
the e-Factory Connect desk Using modern
technology theyrsquore able to peer into the
mechanical brains that run machines at
remote locations without leaving the Peoria
office he said ldquoThese are super-techs They
can fix virtually anythingrdquo said Owens
Pete Franciskovich is one of these
technicians After 28 years at Caterpillar
Franciskovich a training specialist went
to work for an East Coast firm for five years
before finding a home at ATS where he
now helps others learn to troubleshoot
ldquoYou canrsquot be afraid of changerdquo he said
pointing to an array of training consoles
designed to help spot problems
eFACTORYCONNECT
18
CONTINUOUSIMPROVEMENT
Live SafetyDelight CustomersDevelop PeopleEnhance ProcessesDrive InnovationNurture RelationshipsDemonstrate LeadershipDeliver Results
CULTURALCOMMITMENT
A Way of Business A Way of Life
pound1000 BONUS is waiting for you Did you know that there is a pound1000 bonus available to all staff for the successful introduction of new businessSo if you have a contact in another manufacturing company that you
believe would benefit from working with ATS simply contact Keith Edmonds
on kedmondsadvancedtechcom
January
Karen Mattingly 0201
Mark Deveney 1301
Steve Harnett 1901
Martin Holden 2301
Colin Samson 3101
February
Tim Austin 2402
Allen Castro 2702
Mike Ford 2602
John Greenwood 1802
Charles Petty 1302
19
Purchasersquos Puzzle
Happy New Year I am pleased to announce there were two winners from November Ella Burns (Kettering) and Chris Smith (Brierley Hill) they will split the prize money
For your chance to win a pound25 Amazon Voucher take part in this monthrsquos Purchasersquos
Puzzle The first letter from each of the answers will spell a well-known TV programme
that recently celebrated its 50th anniversary Once you have worked out the name
of this popular TV show just email your answer to gturneradvancedtechcom by 28 February 2014 Good Luck
Winner - Ella Burns
Winner - Chris Smith
1 Which fabric derived its name from a middle eastern capital city
2 Dan Aykroyd Rick Moranis Neil Young
Jim Carrey and Mike Myers all grew up in which Canadian province
3 The most populated city on earth is in which country
4 Which is the largest of the Canary Islands
5 Which city was the capital of England during the English Civil War
6 What was the capital city of Portugal between the years 1808 and 1821
7 What is the capital of New Zealand
8 By what name are the Sandwich Island in the pacific better known
9 Which European city was called Christiania from 1624-1924
9 8 7 6 5 4 3 2 1
wwwadvancedtechcom
Advanced Technology Services UK LtdUnit 4 BeechwoodCherry Hall RoadKettering Business ParkKetteringNorthamptonshireNN14 1UE
Phone +44 (0)1536 311650
Email infoadvancedtechcom
Key Contacts
Managing DirectorDerek Hilldjhilladvancedtechcom +44 (0) 7789 900735 - Mobile
Sales amp Marketing Keith Edmondskedmondsadvancedtechcom +44 (0) 7775 801356 - Mobile
Continuous ImprovementSteve McCarthysmccarthadvancedtechcom +44 (0) 7824 307715 - Mobile
Human ResourcesGemma Turnergturneradvancedtechcom+44 (0) 1536 311657 - Direct+44 (0) 7527 289917 - Mobile+44 (0) 1536 416965 - Fax
- Button 1
- Button 3
07
Delight customers
The performance review process is important to ATS as it is a key part of developing our employees and therefore our business
Ginny Baker is our HR Manager of
Organisational Development based in
Chicago Ginny is responsible for succession
planning performance management and
organisational design strategies One of
the most recent talent projects that Ginny
has been involved in is the redesign of our
performance evaluation process which
was announced in November 2013
The redesign was in response to our
employee engagement survey results which
indicated that many of our employees
wanted a more effective performance
review process A number of employees
stated that the evaluation form was difficult
to navigate and cumbersome to complete
Others expressed concerns about the
relevance of the review categories and some
asked for more frequent and meaningful
performance feedback
Ginny Baker HR Manager
Developing people
08
Performance Review Changes 2014
Some of the key changes include
bull The performance cycle has been set from January to December each year
bull The review categories have been revised to focus on skills and abilities improving the relevance of the performance review content
bull Merit increases are being given at a separate time from the performance evaluation allowing managers and employees to focus solely on performance and development
bull All employees will now have a common focal point review date in 2014
One of the advantages to the focal point
system is that individual performance is
more closely aligned to organisational
objectives and results
Ginny Commented ldquoThe new performance
management system in Workday reflects
the efforts and input of many individuals
across all levels of the organisation Ease of
form navigation and the relevance of form
content were two major concerns with our
previous system The new performance
review format in Workday represents a real
improvement in both those areas
ATS is of course a continuous improvement
organisation The next year will be spent
gathering feedback on the new performance
management processes with the intent of
implementing further process enhancements
based on employee feedbackrdquo
09
10
Dave Swain Ben Davies and Emily Mathews
recently participated in a customer driven
5-day Kaizen event at Eaton Brierley Hill in
November 2013 The event took place in
the D7 Arc area and ATS were asked if they
could support the customer The objective
was to generate Lead Operator standard
work update and create new Preventative
Maintenance schedules generate new
TPMrsquos for operators and design and agree a
new layout for area The team also carried
out numerous problem solving activities
which identified several root causes to some
of the on-going issues cell operators had
been experiencing Both ATS and Eaton
achieved significant savings from the event
and Eaton already have plans to carry out a
follow up event supported by ATS in 2014
Enhanceprocesses
Successful Joint Kaizen Event at Eaton Brierley Hill
11
From Left to right Richard Brookes - Tony Cartwright - Paul Gorman - Gavin OrsquoShaughnessy -
Jeff Nelson ndash Ian Reece - John Palmer ndash Dave Swain ndash Emily Mathews - Ben Davies - Dale Webb
- Ali Yafie - Dan Kavanagh And Sitting Angela Hayes Sinclair - Kanti Patel - Naz Mohamed
Enhanceprocesses
12
Driving inn vation
Small Changes - Big Impact at Eaton Titchfield
Innovation does not necessarily mean a
complete change to thinking or design it
can be a simple improvement to the way
we work which improves the activity or
process and delivers enhanced value for
our customers
At Eaton Titchfield they are trialling an
innovative approach to 5S which they
have adopted from one used across
Eaton This would involve replacing the
current audit sheet with a visual quick
assessment using photographs and a red
amber green scoring
A sample of the Eaton inspired 5S audit is
shown opposite
James Milne of Titchfield noted that the
old audit sheet did not account for all
work areas in particular the office and
procurement the new process will and can
also be completed more quickly reducing
time and cost ATS Titchfield are currently
testing the new approach to 5S in the
machine shop and will roll out to the site if it
is felt to be working in the New Year
This innovation taken from our customer
Eaton may seem simple but it will
reduce audit times and improve visual
management on site
ATS Technician - James Milne
1113
ldquoATS UK have been awarded the coveted
ldquoOne to Watchrdquo status from Best Companies
for the second year
The accreditation for ldquoOne to Watchrdquo
is determined by a focus on workplace
engagement To be considered for this
award a confidential employee survey is
undertaken the results are then analysed
by Best Companies who award a rating
depending on how engaged employees
are Thank you to all of those that
participated in this independent survey
and provided feedback
Our mission this year is to use the feedback
and guidance from the surveys to further
improve our employee engagement at ATS
We are proud of the improvements made
over the last year and recognise this is part
of our continuous improvement journey and
needs to remain a top priority
Our goal in 2014 is to achieve a star rating
with Best Companies which will move us
from being in the ldquoOne to Watchrdquo category
into the ldquoBest Companiesrdquo categoryrdquo
Derek Hill Managing Director ATS UK
Demonstrate leadership
ATS UK wins Best Company One To Watch for the second year
14
Stefan Korn - Achieves excellent cost savingCongratulations to Stefan Korn Technician
at Eaton Havant for winning cost saving of
the month in December 2013
Due to permanent use heavy handling
and an oily environment on test rigs 0747
and 0750 components such as push
buttons switches and the indicator lamps
had become very worn and unreliable
Wiring attached to the components
was also worn and brittle which would
have eventually failed completely had
they been left During 2013 there were
7 different breakdowns relating to poor
components on the rigs each with an
average breakdown time of 16 hours In
order to eliminate this downtime Stephan
has replaced all the component parts and
old wiring as well as positioning the wires to
allow for easy rectification in the future
COST SAVING OF THE MONTH
ATS Technician - Stefan Korn
15
In December Steve Sale Site Supervisor
at Eaton Reddings Lane led a two day
predictive analysis event using Ultrasonic
equipment to locate air leaks in and
around the factory Using specialist
equipment Steve was able to detect
13 air leaks which were repaired within
two days and a further 2 leaks which
have been highlighted to the customer
for further improvement The 13 air leaks
were all repaired within two days and
the results delighted our customer A level
1 cost saving of pound669842 was achieved
and plans are being made to carry out
a follow-up event in the New Year
Ultrasonic Analysis at Reddings Lane creates cost saving
ATS Supervisor - Steve Sale
16
Billy Whiting wins the ATS International Outstanding Employee of the Year Award
Huge congratulations go out to
Billy Whiting who has this week won the
overall ATS Outstanding Employee of
the Year Award against tough global
competition This is testimony to his
outstanding contribution to the business
over the last year Billy was a deserving
winner of the overall award 1of 14 across
the whole of ATS it is great that so many
of our UK team got recognised Further
recognition and congratulations go out
to the other nominees from our team in
the UK that were highly commended
bull Allen Castro
bull Paul Setterfield
bull Tracy Coombes
bull Karen Mattingly
bull Andrew Grace
bull Emily Mathews
bull Mike Ford
bull David Hikin
ATS Global
17
Advanced Technology provides 24x7x365 support worldwide
When you contract with some of the
largest manufacturers in the country you
learn that saving time means saving money
Thatrsquos coming from Jeff Owens president
and CEO of Advanced Technology
Services Inc 8201 N University St a
company that provides maintenance
and technical services to firms such as
Motorola Eaton and Borg Warner
Spun out of Caterpillar Inc in 1985 ATS now
does $300 million in annual sales with 3000
employees mdash 300 of them in Peoria
In an effort to be more efficient for the
companyrsquos clients Owens touted a new
ATS program called e-Factory Connect
ldquoItrsquos a help line for factory floor equipment
Clients can call us from anywhere in the
world to get helprdquo said Owens
ldquoWhen an assembly line goes down at a
national company it comes at a huge
costrdquo he saidldquoWith this program we
can solve problems in minutes instead of
daysrdquo said Owens recalling the practice
of flying an employee to a site to do
troubleshooting
Some of the top technicians at ATS work at
the e-Factory Connect desk Using modern
technology theyrsquore able to peer into the
mechanical brains that run machines at
remote locations without leaving the Peoria
office he said ldquoThese are super-techs They
can fix virtually anythingrdquo said Owens
Pete Franciskovich is one of these
technicians After 28 years at Caterpillar
Franciskovich a training specialist went
to work for an East Coast firm for five years
before finding a home at ATS where he
now helps others learn to troubleshoot
ldquoYou canrsquot be afraid of changerdquo he said
pointing to an array of training consoles
designed to help spot problems
eFACTORYCONNECT
18
CONTINUOUSIMPROVEMENT
Live SafetyDelight CustomersDevelop PeopleEnhance ProcessesDrive InnovationNurture RelationshipsDemonstrate LeadershipDeliver Results
CULTURALCOMMITMENT
A Way of Business A Way of Life
pound1000 BONUS is waiting for you Did you know that there is a pound1000 bonus available to all staff for the successful introduction of new businessSo if you have a contact in another manufacturing company that you
believe would benefit from working with ATS simply contact Keith Edmonds
on kedmondsadvancedtechcom
January
Karen Mattingly 0201
Mark Deveney 1301
Steve Harnett 1901
Martin Holden 2301
Colin Samson 3101
February
Tim Austin 2402
Allen Castro 2702
Mike Ford 2602
John Greenwood 1802
Charles Petty 1302
19
Purchasersquos Puzzle
Happy New Year I am pleased to announce there were two winners from November Ella Burns (Kettering) and Chris Smith (Brierley Hill) they will split the prize money
For your chance to win a pound25 Amazon Voucher take part in this monthrsquos Purchasersquos
Puzzle The first letter from each of the answers will spell a well-known TV programme
that recently celebrated its 50th anniversary Once you have worked out the name
of this popular TV show just email your answer to gturneradvancedtechcom by 28 February 2014 Good Luck
Winner - Ella Burns
Winner - Chris Smith
1 Which fabric derived its name from a middle eastern capital city
2 Dan Aykroyd Rick Moranis Neil Young
Jim Carrey and Mike Myers all grew up in which Canadian province
3 The most populated city on earth is in which country
4 Which is the largest of the Canary Islands
5 Which city was the capital of England during the English Civil War
6 What was the capital city of Portugal between the years 1808 and 1821
7 What is the capital of New Zealand
8 By what name are the Sandwich Island in the pacific better known
9 Which European city was called Christiania from 1624-1924
9 8 7 6 5 4 3 2 1
wwwadvancedtechcom
Advanced Technology Services UK LtdUnit 4 BeechwoodCherry Hall RoadKettering Business ParkKetteringNorthamptonshireNN14 1UE
Phone +44 (0)1536 311650
Email infoadvancedtechcom
Key Contacts
Managing DirectorDerek Hilldjhilladvancedtechcom +44 (0) 7789 900735 - Mobile
Sales amp Marketing Keith Edmondskedmondsadvancedtechcom +44 (0) 7775 801356 - Mobile
Continuous ImprovementSteve McCarthysmccarthadvancedtechcom +44 (0) 7824 307715 - Mobile
Human ResourcesGemma Turnergturneradvancedtechcom+44 (0) 1536 311657 - Direct+44 (0) 7527 289917 - Mobile+44 (0) 1536 416965 - Fax
- Button 1
- Button 3
The performance review process is important to ATS as it is a key part of developing our employees and therefore our business
Ginny Baker is our HR Manager of
Organisational Development based in
Chicago Ginny is responsible for succession
planning performance management and
organisational design strategies One of
the most recent talent projects that Ginny
has been involved in is the redesign of our
performance evaluation process which
was announced in November 2013
The redesign was in response to our
employee engagement survey results which
indicated that many of our employees
wanted a more effective performance
review process A number of employees
stated that the evaluation form was difficult
to navigate and cumbersome to complete
Others expressed concerns about the
relevance of the review categories and some
asked for more frequent and meaningful
performance feedback
Ginny Baker HR Manager
Developing people
08
Performance Review Changes 2014
Some of the key changes include
bull The performance cycle has been set from January to December each year
bull The review categories have been revised to focus on skills and abilities improving the relevance of the performance review content
bull Merit increases are being given at a separate time from the performance evaluation allowing managers and employees to focus solely on performance and development
bull All employees will now have a common focal point review date in 2014
One of the advantages to the focal point
system is that individual performance is
more closely aligned to organisational
objectives and results
Ginny Commented ldquoThe new performance
management system in Workday reflects
the efforts and input of many individuals
across all levels of the organisation Ease of
form navigation and the relevance of form
content were two major concerns with our
previous system The new performance
review format in Workday represents a real
improvement in both those areas
ATS is of course a continuous improvement
organisation The next year will be spent
gathering feedback on the new performance
management processes with the intent of
implementing further process enhancements
based on employee feedbackrdquo
09
10
Dave Swain Ben Davies and Emily Mathews
recently participated in a customer driven
5-day Kaizen event at Eaton Brierley Hill in
November 2013 The event took place in
the D7 Arc area and ATS were asked if they
could support the customer The objective
was to generate Lead Operator standard
work update and create new Preventative
Maintenance schedules generate new
TPMrsquos for operators and design and agree a
new layout for area The team also carried
out numerous problem solving activities
which identified several root causes to some
of the on-going issues cell operators had
been experiencing Both ATS and Eaton
achieved significant savings from the event
and Eaton already have plans to carry out a
follow up event supported by ATS in 2014
Enhanceprocesses
Successful Joint Kaizen Event at Eaton Brierley Hill
11
From Left to right Richard Brookes - Tony Cartwright - Paul Gorman - Gavin OrsquoShaughnessy -
Jeff Nelson ndash Ian Reece - John Palmer ndash Dave Swain ndash Emily Mathews - Ben Davies - Dale Webb
- Ali Yafie - Dan Kavanagh And Sitting Angela Hayes Sinclair - Kanti Patel - Naz Mohamed
Enhanceprocesses
12
Driving inn vation
Small Changes - Big Impact at Eaton Titchfield
Innovation does not necessarily mean a
complete change to thinking or design it
can be a simple improvement to the way
we work which improves the activity or
process and delivers enhanced value for
our customers
At Eaton Titchfield they are trialling an
innovative approach to 5S which they
have adopted from one used across
Eaton This would involve replacing the
current audit sheet with a visual quick
assessment using photographs and a red
amber green scoring
A sample of the Eaton inspired 5S audit is
shown opposite
James Milne of Titchfield noted that the
old audit sheet did not account for all
work areas in particular the office and
procurement the new process will and can
also be completed more quickly reducing
time and cost ATS Titchfield are currently
testing the new approach to 5S in the
machine shop and will roll out to the site if it
is felt to be working in the New Year
This innovation taken from our customer
Eaton may seem simple but it will
reduce audit times and improve visual
management on site
ATS Technician - James Milne
1113
ldquoATS UK have been awarded the coveted
ldquoOne to Watchrdquo status from Best Companies
for the second year
The accreditation for ldquoOne to Watchrdquo
is determined by a focus on workplace
engagement To be considered for this
award a confidential employee survey is
undertaken the results are then analysed
by Best Companies who award a rating
depending on how engaged employees
are Thank you to all of those that
participated in this independent survey
and provided feedback
Our mission this year is to use the feedback
and guidance from the surveys to further
improve our employee engagement at ATS
We are proud of the improvements made
over the last year and recognise this is part
of our continuous improvement journey and
needs to remain a top priority
Our goal in 2014 is to achieve a star rating
with Best Companies which will move us
from being in the ldquoOne to Watchrdquo category
into the ldquoBest Companiesrdquo categoryrdquo
Derek Hill Managing Director ATS UK
Demonstrate leadership
ATS UK wins Best Company One To Watch for the second year
14
Stefan Korn - Achieves excellent cost savingCongratulations to Stefan Korn Technician
at Eaton Havant for winning cost saving of
the month in December 2013
Due to permanent use heavy handling
and an oily environment on test rigs 0747
and 0750 components such as push
buttons switches and the indicator lamps
had become very worn and unreliable
Wiring attached to the components
was also worn and brittle which would
have eventually failed completely had
they been left During 2013 there were
7 different breakdowns relating to poor
components on the rigs each with an
average breakdown time of 16 hours In
order to eliminate this downtime Stephan
has replaced all the component parts and
old wiring as well as positioning the wires to
allow for easy rectification in the future
COST SAVING OF THE MONTH
ATS Technician - Stefan Korn
15
In December Steve Sale Site Supervisor
at Eaton Reddings Lane led a two day
predictive analysis event using Ultrasonic
equipment to locate air leaks in and
around the factory Using specialist
equipment Steve was able to detect
13 air leaks which were repaired within
two days and a further 2 leaks which
have been highlighted to the customer
for further improvement The 13 air leaks
were all repaired within two days and
the results delighted our customer A level
1 cost saving of pound669842 was achieved
and plans are being made to carry out
a follow-up event in the New Year
Ultrasonic Analysis at Reddings Lane creates cost saving
ATS Supervisor - Steve Sale
16
Billy Whiting wins the ATS International Outstanding Employee of the Year Award
Huge congratulations go out to
Billy Whiting who has this week won the
overall ATS Outstanding Employee of
the Year Award against tough global
competition This is testimony to his
outstanding contribution to the business
over the last year Billy was a deserving
winner of the overall award 1of 14 across
the whole of ATS it is great that so many
of our UK team got recognised Further
recognition and congratulations go out
to the other nominees from our team in
the UK that were highly commended
bull Allen Castro
bull Paul Setterfield
bull Tracy Coombes
bull Karen Mattingly
bull Andrew Grace
bull Emily Mathews
bull Mike Ford
bull David Hikin
ATS Global
17
Advanced Technology provides 24x7x365 support worldwide
When you contract with some of the
largest manufacturers in the country you
learn that saving time means saving money
Thatrsquos coming from Jeff Owens president
and CEO of Advanced Technology
Services Inc 8201 N University St a
company that provides maintenance
and technical services to firms such as
Motorola Eaton and Borg Warner
Spun out of Caterpillar Inc in 1985 ATS now
does $300 million in annual sales with 3000
employees mdash 300 of them in Peoria
In an effort to be more efficient for the
companyrsquos clients Owens touted a new
ATS program called e-Factory Connect
ldquoItrsquos a help line for factory floor equipment
Clients can call us from anywhere in the
world to get helprdquo said Owens
ldquoWhen an assembly line goes down at a
national company it comes at a huge
costrdquo he saidldquoWith this program we
can solve problems in minutes instead of
daysrdquo said Owens recalling the practice
of flying an employee to a site to do
troubleshooting
Some of the top technicians at ATS work at
the e-Factory Connect desk Using modern
technology theyrsquore able to peer into the
mechanical brains that run machines at
remote locations without leaving the Peoria
office he said ldquoThese are super-techs They
can fix virtually anythingrdquo said Owens
Pete Franciskovich is one of these
technicians After 28 years at Caterpillar
Franciskovich a training specialist went
to work for an East Coast firm for five years
before finding a home at ATS where he
now helps others learn to troubleshoot
ldquoYou canrsquot be afraid of changerdquo he said
pointing to an array of training consoles
designed to help spot problems
eFACTORYCONNECT
18
CONTINUOUSIMPROVEMENT
Live SafetyDelight CustomersDevelop PeopleEnhance ProcessesDrive InnovationNurture RelationshipsDemonstrate LeadershipDeliver Results
CULTURALCOMMITMENT
A Way of Business A Way of Life
pound1000 BONUS is waiting for you Did you know that there is a pound1000 bonus available to all staff for the successful introduction of new businessSo if you have a contact in another manufacturing company that you
believe would benefit from working with ATS simply contact Keith Edmonds
on kedmondsadvancedtechcom
January
Karen Mattingly 0201
Mark Deveney 1301
Steve Harnett 1901
Martin Holden 2301
Colin Samson 3101
February
Tim Austin 2402
Allen Castro 2702
Mike Ford 2602
John Greenwood 1802
Charles Petty 1302
19
Purchasersquos Puzzle
Happy New Year I am pleased to announce there were two winners from November Ella Burns (Kettering) and Chris Smith (Brierley Hill) they will split the prize money
For your chance to win a pound25 Amazon Voucher take part in this monthrsquos Purchasersquos
Puzzle The first letter from each of the answers will spell a well-known TV programme
that recently celebrated its 50th anniversary Once you have worked out the name
of this popular TV show just email your answer to gturneradvancedtechcom by 28 February 2014 Good Luck
Winner - Ella Burns
Winner - Chris Smith
1 Which fabric derived its name from a middle eastern capital city
2 Dan Aykroyd Rick Moranis Neil Young
Jim Carrey and Mike Myers all grew up in which Canadian province
3 The most populated city on earth is in which country
4 Which is the largest of the Canary Islands
5 Which city was the capital of England during the English Civil War
6 What was the capital city of Portugal between the years 1808 and 1821
7 What is the capital of New Zealand
8 By what name are the Sandwich Island in the pacific better known
9 Which European city was called Christiania from 1624-1924
9 8 7 6 5 4 3 2 1
wwwadvancedtechcom
Advanced Technology Services UK LtdUnit 4 BeechwoodCherry Hall RoadKettering Business ParkKetteringNorthamptonshireNN14 1UE
Phone +44 (0)1536 311650
Email infoadvancedtechcom
Key Contacts
Managing DirectorDerek Hilldjhilladvancedtechcom +44 (0) 7789 900735 - Mobile
Sales amp Marketing Keith Edmondskedmondsadvancedtechcom +44 (0) 7775 801356 - Mobile
Continuous ImprovementSteve McCarthysmccarthadvancedtechcom +44 (0) 7824 307715 - Mobile
Human ResourcesGemma Turnergturneradvancedtechcom+44 (0) 1536 311657 - Direct+44 (0) 7527 289917 - Mobile+44 (0) 1536 416965 - Fax
- Button 1
- Button 3
Some of the key changes include
bull The performance cycle has been set from January to December each year
bull The review categories have been revised to focus on skills and abilities improving the relevance of the performance review content
bull Merit increases are being given at a separate time from the performance evaluation allowing managers and employees to focus solely on performance and development
bull All employees will now have a common focal point review date in 2014
One of the advantages to the focal point
system is that individual performance is
more closely aligned to organisational
objectives and results
Ginny Commented ldquoThe new performance
management system in Workday reflects
the efforts and input of many individuals
across all levels of the organisation Ease of
form navigation and the relevance of form
content were two major concerns with our
previous system The new performance
review format in Workday represents a real
improvement in both those areas
ATS is of course a continuous improvement
organisation The next year will be spent
gathering feedback on the new performance
management processes with the intent of
implementing further process enhancements
based on employee feedbackrdquo
09
10
Dave Swain Ben Davies and Emily Mathews
recently participated in a customer driven
5-day Kaizen event at Eaton Brierley Hill in
November 2013 The event took place in
the D7 Arc area and ATS were asked if they
could support the customer The objective
was to generate Lead Operator standard
work update and create new Preventative
Maintenance schedules generate new
TPMrsquos for operators and design and agree a
new layout for area The team also carried
out numerous problem solving activities
which identified several root causes to some
of the on-going issues cell operators had
been experiencing Both ATS and Eaton
achieved significant savings from the event
and Eaton already have plans to carry out a
follow up event supported by ATS in 2014
Enhanceprocesses
Successful Joint Kaizen Event at Eaton Brierley Hill
11
From Left to right Richard Brookes - Tony Cartwright - Paul Gorman - Gavin OrsquoShaughnessy -
Jeff Nelson ndash Ian Reece - John Palmer ndash Dave Swain ndash Emily Mathews - Ben Davies - Dale Webb
- Ali Yafie - Dan Kavanagh And Sitting Angela Hayes Sinclair - Kanti Patel - Naz Mohamed
Enhanceprocesses
12
Driving inn vation
Small Changes - Big Impact at Eaton Titchfield
Innovation does not necessarily mean a
complete change to thinking or design it
can be a simple improvement to the way
we work which improves the activity or
process and delivers enhanced value for
our customers
At Eaton Titchfield they are trialling an
innovative approach to 5S which they
have adopted from one used across
Eaton This would involve replacing the
current audit sheet with a visual quick
assessment using photographs and a red
amber green scoring
A sample of the Eaton inspired 5S audit is
shown opposite
James Milne of Titchfield noted that the
old audit sheet did not account for all
work areas in particular the office and
procurement the new process will and can
also be completed more quickly reducing
time and cost ATS Titchfield are currently
testing the new approach to 5S in the
machine shop and will roll out to the site if it
is felt to be working in the New Year
This innovation taken from our customer
Eaton may seem simple but it will
reduce audit times and improve visual
management on site
ATS Technician - James Milne
1113
ldquoATS UK have been awarded the coveted
ldquoOne to Watchrdquo status from Best Companies
for the second year
The accreditation for ldquoOne to Watchrdquo
is determined by a focus on workplace
engagement To be considered for this
award a confidential employee survey is
undertaken the results are then analysed
by Best Companies who award a rating
depending on how engaged employees
are Thank you to all of those that
participated in this independent survey
and provided feedback
Our mission this year is to use the feedback
and guidance from the surveys to further
improve our employee engagement at ATS
We are proud of the improvements made
over the last year and recognise this is part
of our continuous improvement journey and
needs to remain a top priority
Our goal in 2014 is to achieve a star rating
with Best Companies which will move us
from being in the ldquoOne to Watchrdquo category
into the ldquoBest Companiesrdquo categoryrdquo
Derek Hill Managing Director ATS UK
Demonstrate leadership
ATS UK wins Best Company One To Watch for the second year
14
Stefan Korn - Achieves excellent cost savingCongratulations to Stefan Korn Technician
at Eaton Havant for winning cost saving of
the month in December 2013
Due to permanent use heavy handling
and an oily environment on test rigs 0747
and 0750 components such as push
buttons switches and the indicator lamps
had become very worn and unreliable
Wiring attached to the components
was also worn and brittle which would
have eventually failed completely had
they been left During 2013 there were
7 different breakdowns relating to poor
components on the rigs each with an
average breakdown time of 16 hours In
order to eliminate this downtime Stephan
has replaced all the component parts and
old wiring as well as positioning the wires to
allow for easy rectification in the future
COST SAVING OF THE MONTH
ATS Technician - Stefan Korn
15
In December Steve Sale Site Supervisor
at Eaton Reddings Lane led a two day
predictive analysis event using Ultrasonic
equipment to locate air leaks in and
around the factory Using specialist
equipment Steve was able to detect
13 air leaks which were repaired within
two days and a further 2 leaks which
have been highlighted to the customer
for further improvement The 13 air leaks
were all repaired within two days and
the results delighted our customer A level
1 cost saving of pound669842 was achieved
and plans are being made to carry out
a follow-up event in the New Year
Ultrasonic Analysis at Reddings Lane creates cost saving
ATS Supervisor - Steve Sale
16
Billy Whiting wins the ATS International Outstanding Employee of the Year Award
Huge congratulations go out to
Billy Whiting who has this week won the
overall ATS Outstanding Employee of
the Year Award against tough global
competition This is testimony to his
outstanding contribution to the business
over the last year Billy was a deserving
winner of the overall award 1of 14 across
the whole of ATS it is great that so many
of our UK team got recognised Further
recognition and congratulations go out
to the other nominees from our team in
the UK that were highly commended
bull Allen Castro
bull Paul Setterfield
bull Tracy Coombes
bull Karen Mattingly
bull Andrew Grace
bull Emily Mathews
bull Mike Ford
bull David Hikin
ATS Global
17
Advanced Technology provides 24x7x365 support worldwide
When you contract with some of the
largest manufacturers in the country you
learn that saving time means saving money
Thatrsquos coming from Jeff Owens president
and CEO of Advanced Technology
Services Inc 8201 N University St a
company that provides maintenance
and technical services to firms such as
Motorola Eaton and Borg Warner
Spun out of Caterpillar Inc in 1985 ATS now
does $300 million in annual sales with 3000
employees mdash 300 of them in Peoria
In an effort to be more efficient for the
companyrsquos clients Owens touted a new
ATS program called e-Factory Connect
ldquoItrsquos a help line for factory floor equipment
Clients can call us from anywhere in the
world to get helprdquo said Owens
ldquoWhen an assembly line goes down at a
national company it comes at a huge
costrdquo he saidldquoWith this program we
can solve problems in minutes instead of
daysrdquo said Owens recalling the practice
of flying an employee to a site to do
troubleshooting
Some of the top technicians at ATS work at
the e-Factory Connect desk Using modern
technology theyrsquore able to peer into the
mechanical brains that run machines at
remote locations without leaving the Peoria
office he said ldquoThese are super-techs They
can fix virtually anythingrdquo said Owens
Pete Franciskovich is one of these
technicians After 28 years at Caterpillar
Franciskovich a training specialist went
to work for an East Coast firm for five years
before finding a home at ATS where he
now helps others learn to troubleshoot
ldquoYou canrsquot be afraid of changerdquo he said
pointing to an array of training consoles
designed to help spot problems
eFACTORYCONNECT
18
CONTINUOUSIMPROVEMENT
Live SafetyDelight CustomersDevelop PeopleEnhance ProcessesDrive InnovationNurture RelationshipsDemonstrate LeadershipDeliver Results
CULTURALCOMMITMENT
A Way of Business A Way of Life
pound1000 BONUS is waiting for you Did you know that there is a pound1000 bonus available to all staff for the successful introduction of new businessSo if you have a contact in another manufacturing company that you
believe would benefit from working with ATS simply contact Keith Edmonds
on kedmondsadvancedtechcom
January
Karen Mattingly 0201
Mark Deveney 1301
Steve Harnett 1901
Martin Holden 2301
Colin Samson 3101
February
Tim Austin 2402
Allen Castro 2702
Mike Ford 2602
John Greenwood 1802
Charles Petty 1302
19
Purchasersquos Puzzle
Happy New Year I am pleased to announce there were two winners from November Ella Burns (Kettering) and Chris Smith (Brierley Hill) they will split the prize money
For your chance to win a pound25 Amazon Voucher take part in this monthrsquos Purchasersquos
Puzzle The first letter from each of the answers will spell a well-known TV programme
that recently celebrated its 50th anniversary Once you have worked out the name
of this popular TV show just email your answer to gturneradvancedtechcom by 28 February 2014 Good Luck
Winner - Ella Burns
Winner - Chris Smith
1 Which fabric derived its name from a middle eastern capital city
2 Dan Aykroyd Rick Moranis Neil Young
Jim Carrey and Mike Myers all grew up in which Canadian province
3 The most populated city on earth is in which country
4 Which is the largest of the Canary Islands
5 Which city was the capital of England during the English Civil War
6 What was the capital city of Portugal between the years 1808 and 1821
7 What is the capital of New Zealand
8 By what name are the Sandwich Island in the pacific better known
9 Which European city was called Christiania from 1624-1924
9 8 7 6 5 4 3 2 1
wwwadvancedtechcom
Advanced Technology Services UK LtdUnit 4 BeechwoodCherry Hall RoadKettering Business ParkKetteringNorthamptonshireNN14 1UE
Phone +44 (0)1536 311650
Email infoadvancedtechcom
Key Contacts
Managing DirectorDerek Hilldjhilladvancedtechcom +44 (0) 7789 900735 - Mobile
Sales amp Marketing Keith Edmondskedmondsadvancedtechcom +44 (0) 7775 801356 - Mobile
Continuous ImprovementSteve McCarthysmccarthadvancedtechcom +44 (0) 7824 307715 - Mobile
Human ResourcesGemma Turnergturneradvancedtechcom+44 (0) 1536 311657 - Direct+44 (0) 7527 289917 - Mobile+44 (0) 1536 416965 - Fax
- Button 1
- Button 3
10
Dave Swain Ben Davies and Emily Mathews
recently participated in a customer driven
5-day Kaizen event at Eaton Brierley Hill in
November 2013 The event took place in
the D7 Arc area and ATS were asked if they
could support the customer The objective
was to generate Lead Operator standard
work update and create new Preventative
Maintenance schedules generate new
TPMrsquos for operators and design and agree a
new layout for area The team also carried
out numerous problem solving activities
which identified several root causes to some
of the on-going issues cell operators had
been experiencing Both ATS and Eaton
achieved significant savings from the event
and Eaton already have plans to carry out a
follow up event supported by ATS in 2014
Enhanceprocesses
Successful Joint Kaizen Event at Eaton Brierley Hill
11
From Left to right Richard Brookes - Tony Cartwright - Paul Gorman - Gavin OrsquoShaughnessy -
Jeff Nelson ndash Ian Reece - John Palmer ndash Dave Swain ndash Emily Mathews - Ben Davies - Dale Webb
- Ali Yafie - Dan Kavanagh And Sitting Angela Hayes Sinclair - Kanti Patel - Naz Mohamed
Enhanceprocesses
12
Driving inn vation
Small Changes - Big Impact at Eaton Titchfield
Innovation does not necessarily mean a
complete change to thinking or design it
can be a simple improvement to the way
we work which improves the activity or
process and delivers enhanced value for
our customers
At Eaton Titchfield they are trialling an
innovative approach to 5S which they
have adopted from one used across
Eaton This would involve replacing the
current audit sheet with a visual quick
assessment using photographs and a red
amber green scoring
A sample of the Eaton inspired 5S audit is
shown opposite
James Milne of Titchfield noted that the
old audit sheet did not account for all
work areas in particular the office and
procurement the new process will and can
also be completed more quickly reducing
time and cost ATS Titchfield are currently
testing the new approach to 5S in the
machine shop and will roll out to the site if it
is felt to be working in the New Year
This innovation taken from our customer
Eaton may seem simple but it will
reduce audit times and improve visual
management on site
ATS Technician - James Milne
1113
ldquoATS UK have been awarded the coveted
ldquoOne to Watchrdquo status from Best Companies
for the second year
The accreditation for ldquoOne to Watchrdquo
is determined by a focus on workplace
engagement To be considered for this
award a confidential employee survey is
undertaken the results are then analysed
by Best Companies who award a rating
depending on how engaged employees
are Thank you to all of those that
participated in this independent survey
and provided feedback
Our mission this year is to use the feedback
and guidance from the surveys to further
improve our employee engagement at ATS
We are proud of the improvements made
over the last year and recognise this is part
of our continuous improvement journey and
needs to remain a top priority
Our goal in 2014 is to achieve a star rating
with Best Companies which will move us
from being in the ldquoOne to Watchrdquo category
into the ldquoBest Companiesrdquo categoryrdquo
Derek Hill Managing Director ATS UK
Demonstrate leadership
ATS UK wins Best Company One To Watch for the second year
14
Stefan Korn - Achieves excellent cost savingCongratulations to Stefan Korn Technician
at Eaton Havant for winning cost saving of
the month in December 2013
Due to permanent use heavy handling
and an oily environment on test rigs 0747
and 0750 components such as push
buttons switches and the indicator lamps
had become very worn and unreliable
Wiring attached to the components
was also worn and brittle which would
have eventually failed completely had
they been left During 2013 there were
7 different breakdowns relating to poor
components on the rigs each with an
average breakdown time of 16 hours In
order to eliminate this downtime Stephan
has replaced all the component parts and
old wiring as well as positioning the wires to
allow for easy rectification in the future
COST SAVING OF THE MONTH
ATS Technician - Stefan Korn
15
In December Steve Sale Site Supervisor
at Eaton Reddings Lane led a two day
predictive analysis event using Ultrasonic
equipment to locate air leaks in and
around the factory Using specialist
equipment Steve was able to detect
13 air leaks which were repaired within
two days and a further 2 leaks which
have been highlighted to the customer
for further improvement The 13 air leaks
were all repaired within two days and
the results delighted our customer A level
1 cost saving of pound669842 was achieved
and plans are being made to carry out
a follow-up event in the New Year
Ultrasonic Analysis at Reddings Lane creates cost saving
ATS Supervisor - Steve Sale
16
Billy Whiting wins the ATS International Outstanding Employee of the Year Award
Huge congratulations go out to
Billy Whiting who has this week won the
overall ATS Outstanding Employee of
the Year Award against tough global
competition This is testimony to his
outstanding contribution to the business
over the last year Billy was a deserving
winner of the overall award 1of 14 across
the whole of ATS it is great that so many
of our UK team got recognised Further
recognition and congratulations go out
to the other nominees from our team in
the UK that were highly commended
bull Allen Castro
bull Paul Setterfield
bull Tracy Coombes
bull Karen Mattingly
bull Andrew Grace
bull Emily Mathews
bull Mike Ford
bull David Hikin
ATS Global
17
Advanced Technology provides 24x7x365 support worldwide
When you contract with some of the
largest manufacturers in the country you
learn that saving time means saving money
Thatrsquos coming from Jeff Owens president
and CEO of Advanced Technology
Services Inc 8201 N University St a
company that provides maintenance
and technical services to firms such as
Motorola Eaton and Borg Warner
Spun out of Caterpillar Inc in 1985 ATS now
does $300 million in annual sales with 3000
employees mdash 300 of them in Peoria
In an effort to be more efficient for the
companyrsquos clients Owens touted a new
ATS program called e-Factory Connect
ldquoItrsquos a help line for factory floor equipment
Clients can call us from anywhere in the
world to get helprdquo said Owens
ldquoWhen an assembly line goes down at a
national company it comes at a huge
costrdquo he saidldquoWith this program we
can solve problems in minutes instead of
daysrdquo said Owens recalling the practice
of flying an employee to a site to do
troubleshooting
Some of the top technicians at ATS work at
the e-Factory Connect desk Using modern
technology theyrsquore able to peer into the
mechanical brains that run machines at
remote locations without leaving the Peoria
office he said ldquoThese are super-techs They
can fix virtually anythingrdquo said Owens
Pete Franciskovich is one of these
technicians After 28 years at Caterpillar
Franciskovich a training specialist went
to work for an East Coast firm for five years
before finding a home at ATS where he
now helps others learn to troubleshoot
ldquoYou canrsquot be afraid of changerdquo he said
pointing to an array of training consoles
designed to help spot problems
eFACTORYCONNECT
18
CONTINUOUSIMPROVEMENT
Live SafetyDelight CustomersDevelop PeopleEnhance ProcessesDrive InnovationNurture RelationshipsDemonstrate LeadershipDeliver Results
CULTURALCOMMITMENT
A Way of Business A Way of Life
pound1000 BONUS is waiting for you Did you know that there is a pound1000 bonus available to all staff for the successful introduction of new businessSo if you have a contact in another manufacturing company that you
believe would benefit from working with ATS simply contact Keith Edmonds
on kedmondsadvancedtechcom
January
Karen Mattingly 0201
Mark Deveney 1301
Steve Harnett 1901
Martin Holden 2301
Colin Samson 3101
February
Tim Austin 2402
Allen Castro 2702
Mike Ford 2602
John Greenwood 1802
Charles Petty 1302
19
Purchasersquos Puzzle
Happy New Year I am pleased to announce there were two winners from November Ella Burns (Kettering) and Chris Smith (Brierley Hill) they will split the prize money
For your chance to win a pound25 Amazon Voucher take part in this monthrsquos Purchasersquos
Puzzle The first letter from each of the answers will spell a well-known TV programme
that recently celebrated its 50th anniversary Once you have worked out the name
of this popular TV show just email your answer to gturneradvancedtechcom by 28 February 2014 Good Luck
Winner - Ella Burns
Winner - Chris Smith
1 Which fabric derived its name from a middle eastern capital city
2 Dan Aykroyd Rick Moranis Neil Young
Jim Carrey and Mike Myers all grew up in which Canadian province
3 The most populated city on earth is in which country
4 Which is the largest of the Canary Islands
5 Which city was the capital of England during the English Civil War
6 What was the capital city of Portugal between the years 1808 and 1821
7 What is the capital of New Zealand
8 By what name are the Sandwich Island in the pacific better known
9 Which European city was called Christiania from 1624-1924
9 8 7 6 5 4 3 2 1
wwwadvancedtechcom
Advanced Technology Services UK LtdUnit 4 BeechwoodCherry Hall RoadKettering Business ParkKetteringNorthamptonshireNN14 1UE
Phone +44 (0)1536 311650
Email infoadvancedtechcom
Key Contacts
Managing DirectorDerek Hilldjhilladvancedtechcom +44 (0) 7789 900735 - Mobile
Sales amp Marketing Keith Edmondskedmondsadvancedtechcom +44 (0) 7775 801356 - Mobile
Continuous ImprovementSteve McCarthysmccarthadvancedtechcom +44 (0) 7824 307715 - Mobile
Human ResourcesGemma Turnergturneradvancedtechcom+44 (0) 1536 311657 - Direct+44 (0) 7527 289917 - Mobile+44 (0) 1536 416965 - Fax
- Button 1
- Button 3
11
From Left to right Richard Brookes - Tony Cartwright - Paul Gorman - Gavin OrsquoShaughnessy -
Jeff Nelson ndash Ian Reece - John Palmer ndash Dave Swain ndash Emily Mathews - Ben Davies - Dale Webb
- Ali Yafie - Dan Kavanagh And Sitting Angela Hayes Sinclair - Kanti Patel - Naz Mohamed
Enhanceprocesses
12
Driving inn vation
Small Changes - Big Impact at Eaton Titchfield
Innovation does not necessarily mean a
complete change to thinking or design it
can be a simple improvement to the way
we work which improves the activity or
process and delivers enhanced value for
our customers
At Eaton Titchfield they are trialling an
innovative approach to 5S which they
have adopted from one used across
Eaton This would involve replacing the
current audit sheet with a visual quick
assessment using photographs and a red
amber green scoring
A sample of the Eaton inspired 5S audit is
shown opposite
James Milne of Titchfield noted that the
old audit sheet did not account for all
work areas in particular the office and
procurement the new process will and can
also be completed more quickly reducing
time and cost ATS Titchfield are currently
testing the new approach to 5S in the
machine shop and will roll out to the site if it
is felt to be working in the New Year
This innovation taken from our customer
Eaton may seem simple but it will
reduce audit times and improve visual
management on site
ATS Technician - James Milne
1113
ldquoATS UK have been awarded the coveted
ldquoOne to Watchrdquo status from Best Companies
for the second year
The accreditation for ldquoOne to Watchrdquo
is determined by a focus on workplace
engagement To be considered for this
award a confidential employee survey is
undertaken the results are then analysed
by Best Companies who award a rating
depending on how engaged employees
are Thank you to all of those that
participated in this independent survey
and provided feedback
Our mission this year is to use the feedback
and guidance from the surveys to further
improve our employee engagement at ATS
We are proud of the improvements made
over the last year and recognise this is part
of our continuous improvement journey and
needs to remain a top priority
Our goal in 2014 is to achieve a star rating
with Best Companies which will move us
from being in the ldquoOne to Watchrdquo category
into the ldquoBest Companiesrdquo categoryrdquo
Derek Hill Managing Director ATS UK
Demonstrate leadership
ATS UK wins Best Company One To Watch for the second year
14
Stefan Korn - Achieves excellent cost savingCongratulations to Stefan Korn Technician
at Eaton Havant for winning cost saving of
the month in December 2013
Due to permanent use heavy handling
and an oily environment on test rigs 0747
and 0750 components such as push
buttons switches and the indicator lamps
had become very worn and unreliable
Wiring attached to the components
was also worn and brittle which would
have eventually failed completely had
they been left During 2013 there were
7 different breakdowns relating to poor
components on the rigs each with an
average breakdown time of 16 hours In
order to eliminate this downtime Stephan
has replaced all the component parts and
old wiring as well as positioning the wires to
allow for easy rectification in the future
COST SAVING OF THE MONTH
ATS Technician - Stefan Korn
15
In December Steve Sale Site Supervisor
at Eaton Reddings Lane led a two day
predictive analysis event using Ultrasonic
equipment to locate air leaks in and
around the factory Using specialist
equipment Steve was able to detect
13 air leaks which were repaired within
two days and a further 2 leaks which
have been highlighted to the customer
for further improvement The 13 air leaks
were all repaired within two days and
the results delighted our customer A level
1 cost saving of pound669842 was achieved
and plans are being made to carry out
a follow-up event in the New Year
Ultrasonic Analysis at Reddings Lane creates cost saving
ATS Supervisor - Steve Sale
16
Billy Whiting wins the ATS International Outstanding Employee of the Year Award
Huge congratulations go out to
Billy Whiting who has this week won the
overall ATS Outstanding Employee of
the Year Award against tough global
competition This is testimony to his
outstanding contribution to the business
over the last year Billy was a deserving
winner of the overall award 1of 14 across
the whole of ATS it is great that so many
of our UK team got recognised Further
recognition and congratulations go out
to the other nominees from our team in
the UK that were highly commended
bull Allen Castro
bull Paul Setterfield
bull Tracy Coombes
bull Karen Mattingly
bull Andrew Grace
bull Emily Mathews
bull Mike Ford
bull David Hikin
ATS Global
17
Advanced Technology provides 24x7x365 support worldwide
When you contract with some of the
largest manufacturers in the country you
learn that saving time means saving money
Thatrsquos coming from Jeff Owens president
and CEO of Advanced Technology
Services Inc 8201 N University St a
company that provides maintenance
and technical services to firms such as
Motorola Eaton and Borg Warner
Spun out of Caterpillar Inc in 1985 ATS now
does $300 million in annual sales with 3000
employees mdash 300 of them in Peoria
In an effort to be more efficient for the
companyrsquos clients Owens touted a new
ATS program called e-Factory Connect
ldquoItrsquos a help line for factory floor equipment
Clients can call us from anywhere in the
world to get helprdquo said Owens
ldquoWhen an assembly line goes down at a
national company it comes at a huge
costrdquo he saidldquoWith this program we
can solve problems in minutes instead of
daysrdquo said Owens recalling the practice
of flying an employee to a site to do
troubleshooting
Some of the top technicians at ATS work at
the e-Factory Connect desk Using modern
technology theyrsquore able to peer into the
mechanical brains that run machines at
remote locations without leaving the Peoria
office he said ldquoThese are super-techs They
can fix virtually anythingrdquo said Owens
Pete Franciskovich is one of these
technicians After 28 years at Caterpillar
Franciskovich a training specialist went
to work for an East Coast firm for five years
before finding a home at ATS where he
now helps others learn to troubleshoot
ldquoYou canrsquot be afraid of changerdquo he said
pointing to an array of training consoles
designed to help spot problems
eFACTORYCONNECT
18
CONTINUOUSIMPROVEMENT
Live SafetyDelight CustomersDevelop PeopleEnhance ProcessesDrive InnovationNurture RelationshipsDemonstrate LeadershipDeliver Results
CULTURALCOMMITMENT
A Way of Business A Way of Life
pound1000 BONUS is waiting for you Did you know that there is a pound1000 bonus available to all staff for the successful introduction of new businessSo if you have a contact in another manufacturing company that you
believe would benefit from working with ATS simply contact Keith Edmonds
on kedmondsadvancedtechcom
January
Karen Mattingly 0201
Mark Deveney 1301
Steve Harnett 1901
Martin Holden 2301
Colin Samson 3101
February
Tim Austin 2402
Allen Castro 2702
Mike Ford 2602
John Greenwood 1802
Charles Petty 1302
19
Purchasersquos Puzzle
Happy New Year I am pleased to announce there were two winners from November Ella Burns (Kettering) and Chris Smith (Brierley Hill) they will split the prize money
For your chance to win a pound25 Amazon Voucher take part in this monthrsquos Purchasersquos
Puzzle The first letter from each of the answers will spell a well-known TV programme
that recently celebrated its 50th anniversary Once you have worked out the name
of this popular TV show just email your answer to gturneradvancedtechcom by 28 February 2014 Good Luck
Winner - Ella Burns
Winner - Chris Smith
1 Which fabric derived its name from a middle eastern capital city
2 Dan Aykroyd Rick Moranis Neil Young
Jim Carrey and Mike Myers all grew up in which Canadian province
3 The most populated city on earth is in which country
4 Which is the largest of the Canary Islands
5 Which city was the capital of England during the English Civil War
6 What was the capital city of Portugal between the years 1808 and 1821
7 What is the capital of New Zealand
8 By what name are the Sandwich Island in the pacific better known
9 Which European city was called Christiania from 1624-1924
9 8 7 6 5 4 3 2 1
wwwadvancedtechcom
Advanced Technology Services UK LtdUnit 4 BeechwoodCherry Hall RoadKettering Business ParkKetteringNorthamptonshireNN14 1UE
Phone +44 (0)1536 311650
Email infoadvancedtechcom
Key Contacts
Managing DirectorDerek Hilldjhilladvancedtechcom +44 (0) 7789 900735 - Mobile
Sales amp Marketing Keith Edmondskedmondsadvancedtechcom +44 (0) 7775 801356 - Mobile
Continuous ImprovementSteve McCarthysmccarthadvancedtechcom +44 (0) 7824 307715 - Mobile
Human ResourcesGemma Turnergturneradvancedtechcom+44 (0) 1536 311657 - Direct+44 (0) 7527 289917 - Mobile+44 (0) 1536 416965 - Fax
- Button 1
- Button 3
12
Driving inn vation
Small Changes - Big Impact at Eaton Titchfield
Innovation does not necessarily mean a
complete change to thinking or design it
can be a simple improvement to the way
we work which improves the activity or
process and delivers enhanced value for
our customers
At Eaton Titchfield they are trialling an
innovative approach to 5S which they
have adopted from one used across
Eaton This would involve replacing the
current audit sheet with a visual quick
assessment using photographs and a red
amber green scoring
A sample of the Eaton inspired 5S audit is
shown opposite
James Milne of Titchfield noted that the
old audit sheet did not account for all
work areas in particular the office and
procurement the new process will and can
also be completed more quickly reducing
time and cost ATS Titchfield are currently
testing the new approach to 5S in the
machine shop and will roll out to the site if it
is felt to be working in the New Year
This innovation taken from our customer
Eaton may seem simple but it will
reduce audit times and improve visual
management on site
ATS Technician - James Milne
1113
ldquoATS UK have been awarded the coveted
ldquoOne to Watchrdquo status from Best Companies
for the second year
The accreditation for ldquoOne to Watchrdquo
is determined by a focus on workplace
engagement To be considered for this
award a confidential employee survey is
undertaken the results are then analysed
by Best Companies who award a rating
depending on how engaged employees
are Thank you to all of those that
participated in this independent survey
and provided feedback
Our mission this year is to use the feedback
and guidance from the surveys to further
improve our employee engagement at ATS
We are proud of the improvements made
over the last year and recognise this is part
of our continuous improvement journey and
needs to remain a top priority
Our goal in 2014 is to achieve a star rating
with Best Companies which will move us
from being in the ldquoOne to Watchrdquo category
into the ldquoBest Companiesrdquo categoryrdquo
Derek Hill Managing Director ATS UK
Demonstrate leadership
ATS UK wins Best Company One To Watch for the second year
14
Stefan Korn - Achieves excellent cost savingCongratulations to Stefan Korn Technician
at Eaton Havant for winning cost saving of
the month in December 2013
Due to permanent use heavy handling
and an oily environment on test rigs 0747
and 0750 components such as push
buttons switches and the indicator lamps
had become very worn and unreliable
Wiring attached to the components
was also worn and brittle which would
have eventually failed completely had
they been left During 2013 there were
7 different breakdowns relating to poor
components on the rigs each with an
average breakdown time of 16 hours In
order to eliminate this downtime Stephan
has replaced all the component parts and
old wiring as well as positioning the wires to
allow for easy rectification in the future
COST SAVING OF THE MONTH
ATS Technician - Stefan Korn
15
In December Steve Sale Site Supervisor
at Eaton Reddings Lane led a two day
predictive analysis event using Ultrasonic
equipment to locate air leaks in and
around the factory Using specialist
equipment Steve was able to detect
13 air leaks which were repaired within
two days and a further 2 leaks which
have been highlighted to the customer
for further improvement The 13 air leaks
were all repaired within two days and
the results delighted our customer A level
1 cost saving of pound669842 was achieved
and plans are being made to carry out
a follow-up event in the New Year
Ultrasonic Analysis at Reddings Lane creates cost saving
ATS Supervisor - Steve Sale
16
Billy Whiting wins the ATS International Outstanding Employee of the Year Award
Huge congratulations go out to
Billy Whiting who has this week won the
overall ATS Outstanding Employee of
the Year Award against tough global
competition This is testimony to his
outstanding contribution to the business
over the last year Billy was a deserving
winner of the overall award 1of 14 across
the whole of ATS it is great that so many
of our UK team got recognised Further
recognition and congratulations go out
to the other nominees from our team in
the UK that were highly commended
bull Allen Castro
bull Paul Setterfield
bull Tracy Coombes
bull Karen Mattingly
bull Andrew Grace
bull Emily Mathews
bull Mike Ford
bull David Hikin
ATS Global
17
Advanced Technology provides 24x7x365 support worldwide
When you contract with some of the
largest manufacturers in the country you
learn that saving time means saving money
Thatrsquos coming from Jeff Owens president
and CEO of Advanced Technology
Services Inc 8201 N University St a
company that provides maintenance
and technical services to firms such as
Motorola Eaton and Borg Warner
Spun out of Caterpillar Inc in 1985 ATS now
does $300 million in annual sales with 3000
employees mdash 300 of them in Peoria
In an effort to be more efficient for the
companyrsquos clients Owens touted a new
ATS program called e-Factory Connect
ldquoItrsquos a help line for factory floor equipment
Clients can call us from anywhere in the
world to get helprdquo said Owens
ldquoWhen an assembly line goes down at a
national company it comes at a huge
costrdquo he saidldquoWith this program we
can solve problems in minutes instead of
daysrdquo said Owens recalling the practice
of flying an employee to a site to do
troubleshooting
Some of the top technicians at ATS work at
the e-Factory Connect desk Using modern
technology theyrsquore able to peer into the
mechanical brains that run machines at
remote locations without leaving the Peoria
office he said ldquoThese are super-techs They
can fix virtually anythingrdquo said Owens
Pete Franciskovich is one of these
technicians After 28 years at Caterpillar
Franciskovich a training specialist went
to work for an East Coast firm for five years
before finding a home at ATS where he
now helps others learn to troubleshoot
ldquoYou canrsquot be afraid of changerdquo he said
pointing to an array of training consoles
designed to help spot problems
eFACTORYCONNECT
18
CONTINUOUSIMPROVEMENT
Live SafetyDelight CustomersDevelop PeopleEnhance ProcessesDrive InnovationNurture RelationshipsDemonstrate LeadershipDeliver Results
CULTURALCOMMITMENT
A Way of Business A Way of Life
pound1000 BONUS is waiting for you Did you know that there is a pound1000 bonus available to all staff for the successful introduction of new businessSo if you have a contact in another manufacturing company that you
believe would benefit from working with ATS simply contact Keith Edmonds
on kedmondsadvancedtechcom
January
Karen Mattingly 0201
Mark Deveney 1301
Steve Harnett 1901
Martin Holden 2301
Colin Samson 3101
February
Tim Austin 2402
Allen Castro 2702
Mike Ford 2602
John Greenwood 1802
Charles Petty 1302
19
Purchasersquos Puzzle
Happy New Year I am pleased to announce there were two winners from November Ella Burns (Kettering) and Chris Smith (Brierley Hill) they will split the prize money
For your chance to win a pound25 Amazon Voucher take part in this monthrsquos Purchasersquos
Puzzle The first letter from each of the answers will spell a well-known TV programme
that recently celebrated its 50th anniversary Once you have worked out the name
of this popular TV show just email your answer to gturneradvancedtechcom by 28 February 2014 Good Luck
Winner - Ella Burns
Winner - Chris Smith
1 Which fabric derived its name from a middle eastern capital city
2 Dan Aykroyd Rick Moranis Neil Young
Jim Carrey and Mike Myers all grew up in which Canadian province
3 The most populated city on earth is in which country
4 Which is the largest of the Canary Islands
5 Which city was the capital of England during the English Civil War
6 What was the capital city of Portugal between the years 1808 and 1821
7 What is the capital of New Zealand
8 By what name are the Sandwich Island in the pacific better known
9 Which European city was called Christiania from 1624-1924
9 8 7 6 5 4 3 2 1
wwwadvancedtechcom
Advanced Technology Services UK LtdUnit 4 BeechwoodCherry Hall RoadKettering Business ParkKetteringNorthamptonshireNN14 1UE
Phone +44 (0)1536 311650
Email infoadvancedtechcom
Key Contacts
Managing DirectorDerek Hilldjhilladvancedtechcom +44 (0) 7789 900735 - Mobile
Sales amp Marketing Keith Edmondskedmondsadvancedtechcom +44 (0) 7775 801356 - Mobile
Continuous ImprovementSteve McCarthysmccarthadvancedtechcom +44 (0) 7824 307715 - Mobile
Human ResourcesGemma Turnergturneradvancedtechcom+44 (0) 1536 311657 - Direct+44 (0) 7527 289917 - Mobile+44 (0) 1536 416965 - Fax
- Button 1
- Button 3
1113
ldquoATS UK have been awarded the coveted
ldquoOne to Watchrdquo status from Best Companies
for the second year
The accreditation for ldquoOne to Watchrdquo
is determined by a focus on workplace
engagement To be considered for this
award a confidential employee survey is
undertaken the results are then analysed
by Best Companies who award a rating
depending on how engaged employees
are Thank you to all of those that
participated in this independent survey
and provided feedback
Our mission this year is to use the feedback
and guidance from the surveys to further
improve our employee engagement at ATS
We are proud of the improvements made
over the last year and recognise this is part
of our continuous improvement journey and
needs to remain a top priority
Our goal in 2014 is to achieve a star rating
with Best Companies which will move us
from being in the ldquoOne to Watchrdquo category
into the ldquoBest Companiesrdquo categoryrdquo
Derek Hill Managing Director ATS UK
Demonstrate leadership
ATS UK wins Best Company One To Watch for the second year
14
Stefan Korn - Achieves excellent cost savingCongratulations to Stefan Korn Technician
at Eaton Havant for winning cost saving of
the month in December 2013
Due to permanent use heavy handling
and an oily environment on test rigs 0747
and 0750 components such as push
buttons switches and the indicator lamps
had become very worn and unreliable
Wiring attached to the components
was also worn and brittle which would
have eventually failed completely had
they been left During 2013 there were
7 different breakdowns relating to poor
components on the rigs each with an
average breakdown time of 16 hours In
order to eliminate this downtime Stephan
has replaced all the component parts and
old wiring as well as positioning the wires to
allow for easy rectification in the future
COST SAVING OF THE MONTH
ATS Technician - Stefan Korn
15
In December Steve Sale Site Supervisor
at Eaton Reddings Lane led a two day
predictive analysis event using Ultrasonic
equipment to locate air leaks in and
around the factory Using specialist
equipment Steve was able to detect
13 air leaks which were repaired within
two days and a further 2 leaks which
have been highlighted to the customer
for further improvement The 13 air leaks
were all repaired within two days and
the results delighted our customer A level
1 cost saving of pound669842 was achieved
and plans are being made to carry out
a follow-up event in the New Year
Ultrasonic Analysis at Reddings Lane creates cost saving
ATS Supervisor - Steve Sale
16
Billy Whiting wins the ATS International Outstanding Employee of the Year Award
Huge congratulations go out to
Billy Whiting who has this week won the
overall ATS Outstanding Employee of
the Year Award against tough global
competition This is testimony to his
outstanding contribution to the business
over the last year Billy was a deserving
winner of the overall award 1of 14 across
the whole of ATS it is great that so many
of our UK team got recognised Further
recognition and congratulations go out
to the other nominees from our team in
the UK that were highly commended
bull Allen Castro
bull Paul Setterfield
bull Tracy Coombes
bull Karen Mattingly
bull Andrew Grace
bull Emily Mathews
bull Mike Ford
bull David Hikin
ATS Global
17
Advanced Technology provides 24x7x365 support worldwide
When you contract with some of the
largest manufacturers in the country you
learn that saving time means saving money
Thatrsquos coming from Jeff Owens president
and CEO of Advanced Technology
Services Inc 8201 N University St a
company that provides maintenance
and technical services to firms such as
Motorola Eaton and Borg Warner
Spun out of Caterpillar Inc in 1985 ATS now
does $300 million in annual sales with 3000
employees mdash 300 of them in Peoria
In an effort to be more efficient for the
companyrsquos clients Owens touted a new
ATS program called e-Factory Connect
ldquoItrsquos a help line for factory floor equipment
Clients can call us from anywhere in the
world to get helprdquo said Owens
ldquoWhen an assembly line goes down at a
national company it comes at a huge
costrdquo he saidldquoWith this program we
can solve problems in minutes instead of
daysrdquo said Owens recalling the practice
of flying an employee to a site to do
troubleshooting
Some of the top technicians at ATS work at
the e-Factory Connect desk Using modern
technology theyrsquore able to peer into the
mechanical brains that run machines at
remote locations without leaving the Peoria
office he said ldquoThese are super-techs They
can fix virtually anythingrdquo said Owens
Pete Franciskovich is one of these
technicians After 28 years at Caterpillar
Franciskovich a training specialist went
to work for an East Coast firm for five years
before finding a home at ATS where he
now helps others learn to troubleshoot
ldquoYou canrsquot be afraid of changerdquo he said
pointing to an array of training consoles
designed to help spot problems
eFACTORYCONNECT
18
CONTINUOUSIMPROVEMENT
Live SafetyDelight CustomersDevelop PeopleEnhance ProcessesDrive InnovationNurture RelationshipsDemonstrate LeadershipDeliver Results
CULTURALCOMMITMENT
A Way of Business A Way of Life
pound1000 BONUS is waiting for you Did you know that there is a pound1000 bonus available to all staff for the successful introduction of new businessSo if you have a contact in another manufacturing company that you
believe would benefit from working with ATS simply contact Keith Edmonds
on kedmondsadvancedtechcom
January
Karen Mattingly 0201
Mark Deveney 1301
Steve Harnett 1901
Martin Holden 2301
Colin Samson 3101
February
Tim Austin 2402
Allen Castro 2702
Mike Ford 2602
John Greenwood 1802
Charles Petty 1302
19
Purchasersquos Puzzle
Happy New Year I am pleased to announce there were two winners from November Ella Burns (Kettering) and Chris Smith (Brierley Hill) they will split the prize money
For your chance to win a pound25 Amazon Voucher take part in this monthrsquos Purchasersquos
Puzzle The first letter from each of the answers will spell a well-known TV programme
that recently celebrated its 50th anniversary Once you have worked out the name
of this popular TV show just email your answer to gturneradvancedtechcom by 28 February 2014 Good Luck
Winner - Ella Burns
Winner - Chris Smith
1 Which fabric derived its name from a middle eastern capital city
2 Dan Aykroyd Rick Moranis Neil Young
Jim Carrey and Mike Myers all grew up in which Canadian province
3 The most populated city on earth is in which country
4 Which is the largest of the Canary Islands
5 Which city was the capital of England during the English Civil War
6 What was the capital city of Portugal between the years 1808 and 1821
7 What is the capital of New Zealand
8 By what name are the Sandwich Island in the pacific better known
9 Which European city was called Christiania from 1624-1924
9 8 7 6 5 4 3 2 1
wwwadvancedtechcom
Advanced Technology Services UK LtdUnit 4 BeechwoodCherry Hall RoadKettering Business ParkKetteringNorthamptonshireNN14 1UE
Phone +44 (0)1536 311650
Email infoadvancedtechcom
Key Contacts
Managing DirectorDerek Hilldjhilladvancedtechcom +44 (0) 7789 900735 - Mobile
Sales amp Marketing Keith Edmondskedmondsadvancedtechcom +44 (0) 7775 801356 - Mobile
Continuous ImprovementSteve McCarthysmccarthadvancedtechcom +44 (0) 7824 307715 - Mobile
Human ResourcesGemma Turnergturneradvancedtechcom+44 (0) 1536 311657 - Direct+44 (0) 7527 289917 - Mobile+44 (0) 1536 416965 - Fax
- Button 1
- Button 3
14
Stefan Korn - Achieves excellent cost savingCongratulations to Stefan Korn Technician
at Eaton Havant for winning cost saving of
the month in December 2013
Due to permanent use heavy handling
and an oily environment on test rigs 0747
and 0750 components such as push
buttons switches and the indicator lamps
had become very worn and unreliable
Wiring attached to the components
was also worn and brittle which would
have eventually failed completely had
they been left During 2013 there were
7 different breakdowns relating to poor
components on the rigs each with an
average breakdown time of 16 hours In
order to eliminate this downtime Stephan
has replaced all the component parts and
old wiring as well as positioning the wires to
allow for easy rectification in the future
COST SAVING OF THE MONTH
ATS Technician - Stefan Korn
15
In December Steve Sale Site Supervisor
at Eaton Reddings Lane led a two day
predictive analysis event using Ultrasonic
equipment to locate air leaks in and
around the factory Using specialist
equipment Steve was able to detect
13 air leaks which were repaired within
two days and a further 2 leaks which
have been highlighted to the customer
for further improvement The 13 air leaks
were all repaired within two days and
the results delighted our customer A level
1 cost saving of pound669842 was achieved
and plans are being made to carry out
a follow-up event in the New Year
Ultrasonic Analysis at Reddings Lane creates cost saving
ATS Supervisor - Steve Sale
16
Billy Whiting wins the ATS International Outstanding Employee of the Year Award
Huge congratulations go out to
Billy Whiting who has this week won the
overall ATS Outstanding Employee of
the Year Award against tough global
competition This is testimony to his
outstanding contribution to the business
over the last year Billy was a deserving
winner of the overall award 1of 14 across
the whole of ATS it is great that so many
of our UK team got recognised Further
recognition and congratulations go out
to the other nominees from our team in
the UK that were highly commended
bull Allen Castro
bull Paul Setterfield
bull Tracy Coombes
bull Karen Mattingly
bull Andrew Grace
bull Emily Mathews
bull Mike Ford
bull David Hikin
ATS Global
17
Advanced Technology provides 24x7x365 support worldwide
When you contract with some of the
largest manufacturers in the country you
learn that saving time means saving money
Thatrsquos coming from Jeff Owens president
and CEO of Advanced Technology
Services Inc 8201 N University St a
company that provides maintenance
and technical services to firms such as
Motorola Eaton and Borg Warner
Spun out of Caterpillar Inc in 1985 ATS now
does $300 million in annual sales with 3000
employees mdash 300 of them in Peoria
In an effort to be more efficient for the
companyrsquos clients Owens touted a new
ATS program called e-Factory Connect
ldquoItrsquos a help line for factory floor equipment
Clients can call us from anywhere in the
world to get helprdquo said Owens
ldquoWhen an assembly line goes down at a
national company it comes at a huge
costrdquo he saidldquoWith this program we
can solve problems in minutes instead of
daysrdquo said Owens recalling the practice
of flying an employee to a site to do
troubleshooting
Some of the top technicians at ATS work at
the e-Factory Connect desk Using modern
technology theyrsquore able to peer into the
mechanical brains that run machines at
remote locations without leaving the Peoria
office he said ldquoThese are super-techs They
can fix virtually anythingrdquo said Owens
Pete Franciskovich is one of these
technicians After 28 years at Caterpillar
Franciskovich a training specialist went
to work for an East Coast firm for five years
before finding a home at ATS where he
now helps others learn to troubleshoot
ldquoYou canrsquot be afraid of changerdquo he said
pointing to an array of training consoles
designed to help spot problems
eFACTORYCONNECT
18
CONTINUOUSIMPROVEMENT
Live SafetyDelight CustomersDevelop PeopleEnhance ProcessesDrive InnovationNurture RelationshipsDemonstrate LeadershipDeliver Results
CULTURALCOMMITMENT
A Way of Business A Way of Life
pound1000 BONUS is waiting for you Did you know that there is a pound1000 bonus available to all staff for the successful introduction of new businessSo if you have a contact in another manufacturing company that you
believe would benefit from working with ATS simply contact Keith Edmonds
on kedmondsadvancedtechcom
January
Karen Mattingly 0201
Mark Deveney 1301
Steve Harnett 1901
Martin Holden 2301
Colin Samson 3101
February
Tim Austin 2402
Allen Castro 2702
Mike Ford 2602
John Greenwood 1802
Charles Petty 1302
19
Purchasersquos Puzzle
Happy New Year I am pleased to announce there were two winners from November Ella Burns (Kettering) and Chris Smith (Brierley Hill) they will split the prize money
For your chance to win a pound25 Amazon Voucher take part in this monthrsquos Purchasersquos
Puzzle The first letter from each of the answers will spell a well-known TV programme
that recently celebrated its 50th anniversary Once you have worked out the name
of this popular TV show just email your answer to gturneradvancedtechcom by 28 February 2014 Good Luck
Winner - Ella Burns
Winner - Chris Smith
1 Which fabric derived its name from a middle eastern capital city
2 Dan Aykroyd Rick Moranis Neil Young
Jim Carrey and Mike Myers all grew up in which Canadian province
3 The most populated city on earth is in which country
4 Which is the largest of the Canary Islands
5 Which city was the capital of England during the English Civil War
6 What was the capital city of Portugal between the years 1808 and 1821
7 What is the capital of New Zealand
8 By what name are the Sandwich Island in the pacific better known
9 Which European city was called Christiania from 1624-1924
9 8 7 6 5 4 3 2 1
wwwadvancedtechcom
Advanced Technology Services UK LtdUnit 4 BeechwoodCherry Hall RoadKettering Business ParkKetteringNorthamptonshireNN14 1UE
Phone +44 (0)1536 311650
Email infoadvancedtechcom
Key Contacts
Managing DirectorDerek Hilldjhilladvancedtechcom +44 (0) 7789 900735 - Mobile
Sales amp Marketing Keith Edmondskedmondsadvancedtechcom +44 (0) 7775 801356 - Mobile
Continuous ImprovementSteve McCarthysmccarthadvancedtechcom +44 (0) 7824 307715 - Mobile
Human ResourcesGemma Turnergturneradvancedtechcom+44 (0) 1536 311657 - Direct+44 (0) 7527 289917 - Mobile+44 (0) 1536 416965 - Fax
- Button 1
- Button 3
15
In December Steve Sale Site Supervisor
at Eaton Reddings Lane led a two day
predictive analysis event using Ultrasonic
equipment to locate air leaks in and
around the factory Using specialist
equipment Steve was able to detect
13 air leaks which were repaired within
two days and a further 2 leaks which
have been highlighted to the customer
for further improvement The 13 air leaks
were all repaired within two days and
the results delighted our customer A level
1 cost saving of pound669842 was achieved
and plans are being made to carry out
a follow-up event in the New Year
Ultrasonic Analysis at Reddings Lane creates cost saving
ATS Supervisor - Steve Sale
16
Billy Whiting wins the ATS International Outstanding Employee of the Year Award
Huge congratulations go out to
Billy Whiting who has this week won the
overall ATS Outstanding Employee of
the Year Award against tough global
competition This is testimony to his
outstanding contribution to the business
over the last year Billy was a deserving
winner of the overall award 1of 14 across
the whole of ATS it is great that so many
of our UK team got recognised Further
recognition and congratulations go out
to the other nominees from our team in
the UK that were highly commended
bull Allen Castro
bull Paul Setterfield
bull Tracy Coombes
bull Karen Mattingly
bull Andrew Grace
bull Emily Mathews
bull Mike Ford
bull David Hikin
ATS Global
17
Advanced Technology provides 24x7x365 support worldwide
When you contract with some of the
largest manufacturers in the country you
learn that saving time means saving money
Thatrsquos coming from Jeff Owens president
and CEO of Advanced Technology
Services Inc 8201 N University St a
company that provides maintenance
and technical services to firms such as
Motorola Eaton and Borg Warner
Spun out of Caterpillar Inc in 1985 ATS now
does $300 million in annual sales with 3000
employees mdash 300 of them in Peoria
In an effort to be more efficient for the
companyrsquos clients Owens touted a new
ATS program called e-Factory Connect
ldquoItrsquos a help line for factory floor equipment
Clients can call us from anywhere in the
world to get helprdquo said Owens
ldquoWhen an assembly line goes down at a
national company it comes at a huge
costrdquo he saidldquoWith this program we
can solve problems in minutes instead of
daysrdquo said Owens recalling the practice
of flying an employee to a site to do
troubleshooting
Some of the top technicians at ATS work at
the e-Factory Connect desk Using modern
technology theyrsquore able to peer into the
mechanical brains that run machines at
remote locations without leaving the Peoria
office he said ldquoThese are super-techs They
can fix virtually anythingrdquo said Owens
Pete Franciskovich is one of these
technicians After 28 years at Caterpillar
Franciskovich a training specialist went
to work for an East Coast firm for five years
before finding a home at ATS where he
now helps others learn to troubleshoot
ldquoYou canrsquot be afraid of changerdquo he said
pointing to an array of training consoles
designed to help spot problems
eFACTORYCONNECT
18
CONTINUOUSIMPROVEMENT
Live SafetyDelight CustomersDevelop PeopleEnhance ProcessesDrive InnovationNurture RelationshipsDemonstrate LeadershipDeliver Results
CULTURALCOMMITMENT
A Way of Business A Way of Life
pound1000 BONUS is waiting for you Did you know that there is a pound1000 bonus available to all staff for the successful introduction of new businessSo if you have a contact in another manufacturing company that you
believe would benefit from working with ATS simply contact Keith Edmonds
on kedmondsadvancedtechcom
January
Karen Mattingly 0201
Mark Deveney 1301
Steve Harnett 1901
Martin Holden 2301
Colin Samson 3101
February
Tim Austin 2402
Allen Castro 2702
Mike Ford 2602
John Greenwood 1802
Charles Petty 1302
19
Purchasersquos Puzzle
Happy New Year I am pleased to announce there were two winners from November Ella Burns (Kettering) and Chris Smith (Brierley Hill) they will split the prize money
For your chance to win a pound25 Amazon Voucher take part in this monthrsquos Purchasersquos
Puzzle The first letter from each of the answers will spell a well-known TV programme
that recently celebrated its 50th anniversary Once you have worked out the name
of this popular TV show just email your answer to gturneradvancedtechcom by 28 February 2014 Good Luck
Winner - Ella Burns
Winner - Chris Smith
1 Which fabric derived its name from a middle eastern capital city
2 Dan Aykroyd Rick Moranis Neil Young
Jim Carrey and Mike Myers all grew up in which Canadian province
3 The most populated city on earth is in which country
4 Which is the largest of the Canary Islands
5 Which city was the capital of England during the English Civil War
6 What was the capital city of Portugal between the years 1808 and 1821
7 What is the capital of New Zealand
8 By what name are the Sandwich Island in the pacific better known
9 Which European city was called Christiania from 1624-1924
9 8 7 6 5 4 3 2 1
wwwadvancedtechcom
Advanced Technology Services UK LtdUnit 4 BeechwoodCherry Hall RoadKettering Business ParkKetteringNorthamptonshireNN14 1UE
Phone +44 (0)1536 311650
Email infoadvancedtechcom
Key Contacts
Managing DirectorDerek Hilldjhilladvancedtechcom +44 (0) 7789 900735 - Mobile
Sales amp Marketing Keith Edmondskedmondsadvancedtechcom +44 (0) 7775 801356 - Mobile
Continuous ImprovementSteve McCarthysmccarthadvancedtechcom +44 (0) 7824 307715 - Mobile
Human ResourcesGemma Turnergturneradvancedtechcom+44 (0) 1536 311657 - Direct+44 (0) 7527 289917 - Mobile+44 (0) 1536 416965 - Fax
- Button 1
- Button 3
16
Billy Whiting wins the ATS International Outstanding Employee of the Year Award
Huge congratulations go out to
Billy Whiting who has this week won the
overall ATS Outstanding Employee of
the Year Award against tough global
competition This is testimony to his
outstanding contribution to the business
over the last year Billy was a deserving
winner of the overall award 1of 14 across
the whole of ATS it is great that so many
of our UK team got recognised Further
recognition and congratulations go out
to the other nominees from our team in
the UK that were highly commended
bull Allen Castro
bull Paul Setterfield
bull Tracy Coombes
bull Karen Mattingly
bull Andrew Grace
bull Emily Mathews
bull Mike Ford
bull David Hikin
ATS Global
17
Advanced Technology provides 24x7x365 support worldwide
When you contract with some of the
largest manufacturers in the country you
learn that saving time means saving money
Thatrsquos coming from Jeff Owens president
and CEO of Advanced Technology
Services Inc 8201 N University St a
company that provides maintenance
and technical services to firms such as
Motorola Eaton and Borg Warner
Spun out of Caterpillar Inc in 1985 ATS now
does $300 million in annual sales with 3000
employees mdash 300 of them in Peoria
In an effort to be more efficient for the
companyrsquos clients Owens touted a new
ATS program called e-Factory Connect
ldquoItrsquos a help line for factory floor equipment
Clients can call us from anywhere in the
world to get helprdquo said Owens
ldquoWhen an assembly line goes down at a
national company it comes at a huge
costrdquo he saidldquoWith this program we
can solve problems in minutes instead of
daysrdquo said Owens recalling the practice
of flying an employee to a site to do
troubleshooting
Some of the top technicians at ATS work at
the e-Factory Connect desk Using modern
technology theyrsquore able to peer into the
mechanical brains that run machines at
remote locations without leaving the Peoria
office he said ldquoThese are super-techs They
can fix virtually anythingrdquo said Owens
Pete Franciskovich is one of these
technicians After 28 years at Caterpillar
Franciskovich a training specialist went
to work for an East Coast firm for five years
before finding a home at ATS where he
now helps others learn to troubleshoot
ldquoYou canrsquot be afraid of changerdquo he said
pointing to an array of training consoles
designed to help spot problems
eFACTORYCONNECT
18
CONTINUOUSIMPROVEMENT
Live SafetyDelight CustomersDevelop PeopleEnhance ProcessesDrive InnovationNurture RelationshipsDemonstrate LeadershipDeliver Results
CULTURALCOMMITMENT
A Way of Business A Way of Life
pound1000 BONUS is waiting for you Did you know that there is a pound1000 bonus available to all staff for the successful introduction of new businessSo if you have a contact in another manufacturing company that you
believe would benefit from working with ATS simply contact Keith Edmonds
on kedmondsadvancedtechcom
January
Karen Mattingly 0201
Mark Deveney 1301
Steve Harnett 1901
Martin Holden 2301
Colin Samson 3101
February
Tim Austin 2402
Allen Castro 2702
Mike Ford 2602
John Greenwood 1802
Charles Petty 1302
19
Purchasersquos Puzzle
Happy New Year I am pleased to announce there were two winners from November Ella Burns (Kettering) and Chris Smith (Brierley Hill) they will split the prize money
For your chance to win a pound25 Amazon Voucher take part in this monthrsquos Purchasersquos
Puzzle The first letter from each of the answers will spell a well-known TV programme
that recently celebrated its 50th anniversary Once you have worked out the name
of this popular TV show just email your answer to gturneradvancedtechcom by 28 February 2014 Good Luck
Winner - Ella Burns
Winner - Chris Smith
1 Which fabric derived its name from a middle eastern capital city
2 Dan Aykroyd Rick Moranis Neil Young
Jim Carrey and Mike Myers all grew up in which Canadian province
3 The most populated city on earth is in which country
4 Which is the largest of the Canary Islands
5 Which city was the capital of England during the English Civil War
6 What was the capital city of Portugal between the years 1808 and 1821
7 What is the capital of New Zealand
8 By what name are the Sandwich Island in the pacific better known
9 Which European city was called Christiania from 1624-1924
9 8 7 6 5 4 3 2 1
wwwadvancedtechcom
Advanced Technology Services UK LtdUnit 4 BeechwoodCherry Hall RoadKettering Business ParkKetteringNorthamptonshireNN14 1UE
Phone +44 (0)1536 311650
Email infoadvancedtechcom
Key Contacts
Managing DirectorDerek Hilldjhilladvancedtechcom +44 (0) 7789 900735 - Mobile
Sales amp Marketing Keith Edmondskedmondsadvancedtechcom +44 (0) 7775 801356 - Mobile
Continuous ImprovementSteve McCarthysmccarthadvancedtechcom +44 (0) 7824 307715 - Mobile
Human ResourcesGemma Turnergturneradvancedtechcom+44 (0) 1536 311657 - Direct+44 (0) 7527 289917 - Mobile+44 (0) 1536 416965 - Fax
- Button 1
- Button 3
17
Advanced Technology provides 24x7x365 support worldwide
When you contract with some of the
largest manufacturers in the country you
learn that saving time means saving money
Thatrsquos coming from Jeff Owens president
and CEO of Advanced Technology
Services Inc 8201 N University St a
company that provides maintenance
and technical services to firms such as
Motorola Eaton and Borg Warner
Spun out of Caterpillar Inc in 1985 ATS now
does $300 million in annual sales with 3000
employees mdash 300 of them in Peoria
In an effort to be more efficient for the
companyrsquos clients Owens touted a new
ATS program called e-Factory Connect
ldquoItrsquos a help line for factory floor equipment
Clients can call us from anywhere in the
world to get helprdquo said Owens
ldquoWhen an assembly line goes down at a
national company it comes at a huge
costrdquo he saidldquoWith this program we
can solve problems in minutes instead of
daysrdquo said Owens recalling the practice
of flying an employee to a site to do
troubleshooting
Some of the top technicians at ATS work at
the e-Factory Connect desk Using modern
technology theyrsquore able to peer into the
mechanical brains that run machines at
remote locations without leaving the Peoria
office he said ldquoThese are super-techs They
can fix virtually anythingrdquo said Owens
Pete Franciskovich is one of these
technicians After 28 years at Caterpillar
Franciskovich a training specialist went
to work for an East Coast firm for five years
before finding a home at ATS where he
now helps others learn to troubleshoot
ldquoYou canrsquot be afraid of changerdquo he said
pointing to an array of training consoles
designed to help spot problems
eFACTORYCONNECT
18
CONTINUOUSIMPROVEMENT
Live SafetyDelight CustomersDevelop PeopleEnhance ProcessesDrive InnovationNurture RelationshipsDemonstrate LeadershipDeliver Results
CULTURALCOMMITMENT
A Way of Business A Way of Life
pound1000 BONUS is waiting for you Did you know that there is a pound1000 bonus available to all staff for the successful introduction of new businessSo if you have a contact in another manufacturing company that you
believe would benefit from working with ATS simply contact Keith Edmonds
on kedmondsadvancedtechcom
January
Karen Mattingly 0201
Mark Deveney 1301
Steve Harnett 1901
Martin Holden 2301
Colin Samson 3101
February
Tim Austin 2402
Allen Castro 2702
Mike Ford 2602
John Greenwood 1802
Charles Petty 1302
19
Purchasersquos Puzzle
Happy New Year I am pleased to announce there were two winners from November Ella Burns (Kettering) and Chris Smith (Brierley Hill) they will split the prize money
For your chance to win a pound25 Amazon Voucher take part in this monthrsquos Purchasersquos
Puzzle The first letter from each of the answers will spell a well-known TV programme
that recently celebrated its 50th anniversary Once you have worked out the name
of this popular TV show just email your answer to gturneradvancedtechcom by 28 February 2014 Good Luck
Winner - Ella Burns
Winner - Chris Smith
1 Which fabric derived its name from a middle eastern capital city
2 Dan Aykroyd Rick Moranis Neil Young
Jim Carrey and Mike Myers all grew up in which Canadian province
3 The most populated city on earth is in which country
4 Which is the largest of the Canary Islands
5 Which city was the capital of England during the English Civil War
6 What was the capital city of Portugal between the years 1808 and 1821
7 What is the capital of New Zealand
8 By what name are the Sandwich Island in the pacific better known
9 Which European city was called Christiania from 1624-1924
9 8 7 6 5 4 3 2 1
wwwadvancedtechcom
Advanced Technology Services UK LtdUnit 4 BeechwoodCherry Hall RoadKettering Business ParkKetteringNorthamptonshireNN14 1UE
Phone +44 (0)1536 311650
Email infoadvancedtechcom
Key Contacts
Managing DirectorDerek Hilldjhilladvancedtechcom +44 (0) 7789 900735 - Mobile
Sales amp Marketing Keith Edmondskedmondsadvancedtechcom +44 (0) 7775 801356 - Mobile
Continuous ImprovementSteve McCarthysmccarthadvancedtechcom +44 (0) 7824 307715 - Mobile
Human ResourcesGemma Turnergturneradvancedtechcom+44 (0) 1536 311657 - Direct+44 (0) 7527 289917 - Mobile+44 (0) 1536 416965 - Fax
- Button 1
- Button 3
18
CONTINUOUSIMPROVEMENT
Live SafetyDelight CustomersDevelop PeopleEnhance ProcessesDrive InnovationNurture RelationshipsDemonstrate LeadershipDeliver Results
CULTURALCOMMITMENT
A Way of Business A Way of Life
pound1000 BONUS is waiting for you Did you know that there is a pound1000 bonus available to all staff for the successful introduction of new businessSo if you have a contact in another manufacturing company that you
believe would benefit from working with ATS simply contact Keith Edmonds
on kedmondsadvancedtechcom
January
Karen Mattingly 0201
Mark Deveney 1301
Steve Harnett 1901
Martin Holden 2301
Colin Samson 3101
February
Tim Austin 2402
Allen Castro 2702
Mike Ford 2602
John Greenwood 1802
Charles Petty 1302
19
Purchasersquos Puzzle
Happy New Year I am pleased to announce there were two winners from November Ella Burns (Kettering) and Chris Smith (Brierley Hill) they will split the prize money
For your chance to win a pound25 Amazon Voucher take part in this monthrsquos Purchasersquos
Puzzle The first letter from each of the answers will spell a well-known TV programme
that recently celebrated its 50th anniversary Once you have worked out the name
of this popular TV show just email your answer to gturneradvancedtechcom by 28 February 2014 Good Luck
Winner - Ella Burns
Winner - Chris Smith
1 Which fabric derived its name from a middle eastern capital city
2 Dan Aykroyd Rick Moranis Neil Young
Jim Carrey and Mike Myers all grew up in which Canadian province
3 The most populated city on earth is in which country
4 Which is the largest of the Canary Islands
5 Which city was the capital of England during the English Civil War
6 What was the capital city of Portugal between the years 1808 and 1821
7 What is the capital of New Zealand
8 By what name are the Sandwich Island in the pacific better known
9 Which European city was called Christiania from 1624-1924
9 8 7 6 5 4 3 2 1
wwwadvancedtechcom
Advanced Technology Services UK LtdUnit 4 BeechwoodCherry Hall RoadKettering Business ParkKetteringNorthamptonshireNN14 1UE
Phone +44 (0)1536 311650
Email infoadvancedtechcom
Key Contacts
Managing DirectorDerek Hilldjhilladvancedtechcom +44 (0) 7789 900735 - Mobile
Sales amp Marketing Keith Edmondskedmondsadvancedtechcom +44 (0) 7775 801356 - Mobile
Continuous ImprovementSteve McCarthysmccarthadvancedtechcom +44 (0) 7824 307715 - Mobile
Human ResourcesGemma Turnergturneradvancedtechcom+44 (0) 1536 311657 - Direct+44 (0) 7527 289917 - Mobile+44 (0) 1536 416965 - Fax
- Button 1
- Button 3
19
Purchasersquos Puzzle
Happy New Year I am pleased to announce there were two winners from November Ella Burns (Kettering) and Chris Smith (Brierley Hill) they will split the prize money
For your chance to win a pound25 Amazon Voucher take part in this monthrsquos Purchasersquos
Puzzle The first letter from each of the answers will spell a well-known TV programme
that recently celebrated its 50th anniversary Once you have worked out the name
of this popular TV show just email your answer to gturneradvancedtechcom by 28 February 2014 Good Luck
Winner - Ella Burns
Winner - Chris Smith
1 Which fabric derived its name from a middle eastern capital city
2 Dan Aykroyd Rick Moranis Neil Young
Jim Carrey and Mike Myers all grew up in which Canadian province
3 The most populated city on earth is in which country
4 Which is the largest of the Canary Islands
5 Which city was the capital of England during the English Civil War
6 What was the capital city of Portugal between the years 1808 and 1821
7 What is the capital of New Zealand
8 By what name are the Sandwich Island in the pacific better known
9 Which European city was called Christiania from 1624-1924
9 8 7 6 5 4 3 2 1
wwwadvancedtechcom
Advanced Technology Services UK LtdUnit 4 BeechwoodCherry Hall RoadKettering Business ParkKetteringNorthamptonshireNN14 1UE
Phone +44 (0)1536 311650
Email infoadvancedtechcom
Key Contacts
Managing DirectorDerek Hilldjhilladvancedtechcom +44 (0) 7789 900735 - Mobile
Sales amp Marketing Keith Edmondskedmondsadvancedtechcom +44 (0) 7775 801356 - Mobile
Continuous ImprovementSteve McCarthysmccarthadvancedtechcom +44 (0) 7824 307715 - Mobile
Human ResourcesGemma Turnergturneradvancedtechcom+44 (0) 1536 311657 - Direct+44 (0) 7527 289917 - Mobile+44 (0) 1536 416965 - Fax
- Button 1
- Button 3
wwwadvancedtechcom
Advanced Technology Services UK LtdUnit 4 BeechwoodCherry Hall RoadKettering Business ParkKetteringNorthamptonshireNN14 1UE
Phone +44 (0)1536 311650
Email infoadvancedtechcom
Key Contacts
Managing DirectorDerek Hilldjhilladvancedtechcom +44 (0) 7789 900735 - Mobile
Sales amp Marketing Keith Edmondskedmondsadvancedtechcom +44 (0) 7775 801356 - Mobile
Continuous ImprovementSteve McCarthysmccarthadvancedtechcom +44 (0) 7824 307715 - Mobile
Human ResourcesGemma Turnergturneradvancedtechcom+44 (0) 1536 311657 - Direct+44 (0) 7527 289917 - Mobile+44 (0) 1536 416965 - Fax
- Button 1
- Button 3