advancing government through collaboration, education and action harnessing life events information...
TRANSCRIPT
Advancing Government through Collaboration, Education and Action
Harnessing Life Events
Information Sharing Team
Advancing Government through Collaboration, Education and Action 2
Agenda
• Introductions of Team Members• Team Meetings• Project Organization• Next Steps
Advancing Government through Collaboration, Education and Action
Project Overview & Goals
• Determine how life events are, or can be, used to design and deliver citizen-centric services
• This project will identify ways in which a life event approach can: 1. Advance the customer service Cross Agency Priority
2. Improve information sharing and safeguarding
3. Identify agency performance metrics to measure the impacts and benefits of citizen-centric services
• Author recommendations, generate awareness, and highlight opportunities to leverage a life event approach
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Advancing Government through Collaboration, Education and Action
Team Focus: Information Sharing
• How to use LEs to improve information sharing?
– Life Events:• Natural Disaster• Aging Population
– How do we orient information exchanges (e.g., HIE, IEDP, etc.) to LEs? Examples?
– What are solid LE candidates for interagency/intergovernmental exchanges?
– How do agencies create information exchanges? What LEs drive data exchanges most – with whom?
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Advancing Government through Collaboration, Education and Action
Overall Project Deliverables
• Within 6 month timeframe:• Author a white paper
– Focus on 2 life events– Address how LE can improve:
• Customer Service / Experience• Information Sharing• Performance
– Call out examples and opportunities
• Develop an executive briefing
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Advancing Government through Collaboration, Education and Action
How do we get there?• Brainstorm on content framework• Conduct interviews with government and industry
stakeholders – Suggestions?– Develop interview questions– Determine interview schedules– Document interview information
• Construct white paper outline & material• Perform team brainstorming sessions• Develop/highlight examples, case studies and
recommendations• Draft team content• Integrate team content and deliver products
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Advancing Government through Collaboration, Education and Action
Immediate Next Steps
• Decide on regular meeting schedule– Thursday or Friday mornings?
• Review background materials• Familiarize with Sharing site• Prepare for next meeting to discuss scope for
Information Sharing team outputs• Determine project organization – individuals with
key interests?
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Advancing Government through Collaboration, Education and Action
Project Resources
• Project collaboration site
• Background papers (ACT-IAC Knowledge Base)– Smart Lean Government Practical Guide– Life Events: Connecting Services & Citizens– Empowering Citizen Driven Government through Collaboration
and Service Delivery
• Templates from prior Institute projects
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