advancing ict
DESCRIPTION
Professional Development Summit 2014 D. Davis, CIO. Advancing ICT. Opportunities & Challenges. Do more with less Increasing citizen expectations Transparent government e - Services Larger Projects - PowerPoint PPT PresentationTRANSCRIPT
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Information Communication & Technology
Making a difference
Professional Development Summit 2014 D. Davis, CIO
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Advancing ICT
Opportunities & Challenges
ICT of the Past
The Imperative
Making the Change
Re-Positioning ICT
We’re Making a Difference
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Opportunities & Challenges
• Do more with less• Increasing citizen expectations• Transparent government• e-Services• Larger Projects• Demand for more efficient &
effective• More performance-based• Being held accountable• Time to transform
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ICT of the Past
IT Frustration
Reduced IT Involvement
Budget & Staff
Reduction
Reduced Business &
IT Interaction
Increased Business
Unit Frustration
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The Imperative
Challenges Opportunities
-Meet Citizens Expectations
-Transformation Services
- Best Practices-Add Value
-Credibility-Budget
- Outsourcing- Alternative Service
Delivery
CIO
• What has changed?
• Addressing the challenges & opportunities ahead
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The Imperative
• Opportunities to make a difference
• Transform service provision
• Deliver the total package
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Making the Change
Technical Approach
Business Approach
Slam in the system “Get it Done”
Implement quickly, but take the time
to get it right
Define technical requirements
Define business process
requirements
System Transaction Training
Process & Workflow Training, emphasize system as enabler of
processes
Minimize Technical Bugs
Minimize Disruptions to Business &
Maximize Business Results
Implementation
System Design
Training &Organizational
Change Management
Measures ofSuccess
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Making the ChangeSk
ills
Relationship Managers
Business Analysts
Project Managers
Service Management Specialists
Planners-Strategists
Policy Writers
Change Management Experts
Progressive Leadership
Pla
nnin
g/ B
est P
racti
se
3 Year ICT Strategic Plan
Outsourcing
Portfolio Management
Service Management
Operational Excellence
Analytics Based Decisions
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Making the Change
• Embrace change – contribute to it
• Develop new skills
• Be part of the solution
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Re-Positioning ICT
CITIZEN FACING• Transit AVL
• Web Transformation• Corporate AVL
• Online Permitting/Licensing• Open Data• Online REC
• TMR II• Digital Mugshots• Traffic Signals
• LED Street Lights• Parking Strategy
INTERNAL IMPROVEMENTS• Health & Safety Reporting
• Fire e-Learning• Open Data
• Unified Communications• Collaboration & Workflow
• Document & Data Management• Business Intelligence
• SAP• Print Managed Services
• Mobile Workforce Strategy• REGIS II
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Re-Positioning ICT
Project Capital Dollars
Transit Technology
3-5 years
• $16 Million
• $9 Million
• $50 Million
This year alone!
What will the future bring?
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Re-Positioning ICT
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Re-Positioning ICT
• Be part of something big. Dare to make a difference.
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We’re Making a Difference
Operate according to best practises
Embrace our influence and responsibility
Step up to support our City
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We’re Making a Difference
“We’ve come a long way, baby”
Stay Tuned!
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We’re Making a Difference
Donna Davis, CIOInformation, Communications, & Technology
Halifax Regional [email protected]
Thank you!Questions?