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Sustainable Development Report 2013

content

3 Vitro Sustainability Model

4 Message to our Stakeholders

8 The Glass Company

28 Responsible Corporate Management

57 Comprehensive Competitiveness

75 Human Attitude

117 Environment

147 Verification Card

149 GRI Index

156 Contact

GRI 3.12

Responsible Corporate Management

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Comprehensive Competitiveness

EnvironmentHuman Attitude

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Committed to the need of promoting sustainable development we have implemented an organizational structure that serves as a regulatory framework for the management of the daily actions carried out by Vitro and its collaborators.

Therefore we practice corporate citizenship and provide active response to the needs of our stakeholders. Our model thrusts capabilities in order to contribute to this global objective in each one of the persons representing the Company, inside and outside of its facilities.

In order to manage these commitments, we work in three pillars: Comprehensive Competitiveness, Human Attitude, and The Environment.

These three strategic areas create great value by converging towards sustainability. In order to achieve this, they are enriched with a culture which has its basis on a Responsible Corporate Management.

Vitro sustainability modelGRI 1.2, 3.5, 4.8, & 4.14


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message to our stakeholdersGRI 1.1 & 1.2


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During 2013, for sixth consecutive year, we obtained the CSR Seal granted by Centro Mexicano para la Filantropía (“Cemefi”).

Dear Readers,

We are pleased to present our seventh annual report on sustainability, in which we highlight all the initiatives taken

during 2013, with results that enable us to continue advancing through the path traced to attend the needs of our

stakeholders.

Based on the guidelines of the Global Reporting Initiative (GRI), this document reaches the maximum level of

application and compliance, and was evaluated and certified by Redes Sociales LT, S.A. de C.V., an external verifier.

Our commitment is clear: to promote sustainable development by offering goods and services that create value

for all stakeholders. In order to achieve this, we established the Vitro Sustainability Model, which sets out the actions

that have positive effects on the economic, social and environmental conditions of such stakeholders, led always by

a responsible corporate management.

During 2013, for sixth consecutive year, we obtained the CSR Seal granted by Centro Mexicano para la Filantropía

(“Cemefi”); we were, once again, recognized by the Mexican Stock Exchange (“BMV”) as a Sustainable Company,

and we were part of the list of the ten companies with greater progress in the implementation and management of

social responsibility, by the Mexican magazine Mundo Ejecutivo.

During such period, the activities of our Sustainability Committee focused in carrying out a comprehensive review

of its priority projects and setting forth a work plan for each one of them. This team, composed of representatives


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of the strategic areas of the company linked to our stakeholders, has consolidated as the platform for discussion of

decision making on such matters.

Through competitive products, Vitro offers sustainable solutions to our clients and, as leaders of a sustainable

value chain, during the last year we advanced in strengthening our supplier development program, which will con-

tinue growing during 2014.

We also acknowledge that our collaborators are the principal engine of the Company. Under such premise, we

implement several programs that drive their professional and personal development, promoting a work environment

that enables a balance between work and family.

As a result, for third consecutive year we were listed as one of the “Súper Empresas” of the ranking by the Mex-

ican magazine Expansión. Additionally, our subsidiaries Vidrio y Cristal del Noroeste in Mexicali, Vidrio Plano de

México Lan, and Vidriera Los Reyes, obtained the Great Place to Work award in 2013.

In this period we celebrated one of the most important achievements of our support plan for obtaining home

loans, the oldest of its kind in Mexico. We are pleased to have reached credit number 30 thousand, reaffirming our

commitment to grow along with our collaborators.

On environmental matters, the Mexican Secretaría de Medio Ambiente y Recursos Naturales (Semarnat for its

acronym in Spanish: Ministry of the Environment and Natural Resources) recognized Vitro for its greenhouse effect

gas mitigation project obtaining level GEI3, the maximum level of recognition of the GEI Mexico program.

For third consecutive year we were listed as one of the “Súper Empresas” of the ranking by the Mexican magazine Expansión.


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Our glass recycling program continued strengthening, through the collection of more than 182 thousand

tons of glass during 2013, and this year we continue driving our commitment to promote a recycling culture

within communities.

As a responsible corporate citizen, Vitro also implemented its Self-evaluation System of the Board of Directors,

a mechanism that evaluates its performance and ensures that the strategic decisions of the Company are taken

objectively and for the benefit of both the shareholders of Vitro and its stakeholders.

We will continue advancing during 2014. We are convinced that through approaching and seeking dialogue with

our stakeholders we will be able to reach an inclusive development.

We appreciate the participation of each collaborator, whose commitment strengthens our efforts, and we thank

our shareholders and members of the Board of Administration for trusting in the progress of Vitro towards the path

of sustainability.

Adrián Sada González Adrián Sada Cueva

Chairman of the Board of Directors CEO

March 11, 2014


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the glass company

GRI 3.12

contents

1.1 Our company 91.2 Criteria of this report 15

1.3 2013 highlights 24




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1.1 our companyGRI 1.2, 2.1, 2.2, 2.3, 2.4, 2.6, 2.7, 2.8 & 4.8




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Vitro, S.A.B. de C.V. (BMV: VITROA) is the leading glass manufacturer in Mexico and one of the world’s major companies in its industry, backed by more than 100 years of experience.

Founded in 1909 in Monterrey, Mexico, the Company has subsidiaries in the Americas, offering quality products and reliable services to meet the needs of two businesses: glass containers and flat glass.

Companies of Vitro produce, process, distribute, and market a wide range of glass articles, which are part of the daily life of thousands of people. Vitro offers solutions for multiple markets, including food, beverage, wine, liquor, beer, cosmetic, and pharmaceutical, as well as architectural and automotive. The Company is also a supplier of raw material, machinery, and equipment for industrial use.

As a socially responsible organization, Vitro works on several initiatives aligned to its Sustainability Model, aiming to create a positive influence in the economic, social, and environmental aspects relevant to its stakeholders, in a responsible corporate management framework.

We advance our strategy fulfilling the needs of our stakeholders through sustainable solutions.

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VA

LUE

S

Customer OrientationOur customer as origin and final

destination of our efforts.

QualityConstantly meet and exceed

customer’s expectations.

IntegrityMeet and exceed

expected ethic behavior.

TeamworkFoster a friendly environment

among colleagues.

Creativity and InnovationContinuously search for new ideas to develop and improve our value-added products and services.

VISIONTo become a leading company in the glass industry, in terms of

profitability, efficiency, quality, and service.

MISSIONVitro is a customer-

committed organization dedicated to provide

value-added products and services in profitable and

growing markets.

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Vitro worldwideAs a leader in the glass industry, we carry out activities that transcend borders, maintaining a presence in the most attractive markets in the world. With operations in eight different countries in the Americas, our products reach more than 30 countries.

Argentina

Barbados

Bolivia

Brazil

Canada

Chile

Colombia

Costa Rica

Cuba

Ecuador

El Salvador

France

Germany

Greece

Guatemala

Honduras

Italy

Japan

Mexico

Nicaragua

Panama

Peru

Philippines

Poland

Puerto Rico

Russia

South Korea

Spain

Switzerland

Trinidad and Tobago

United Kingdom

United States

Uruguay

Venezuela

Our products

Mexico

Bolivia

Brazil

Colombia

Costa Rica

United States

Guatemala

Panama

Our facilities

GRI 2.3, 2.5, 2.6, 2.7, 2.8, 3.8, & EC1




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subsidiariesThe list of our 30 subsidiaries includes:

Flat GlassViméxico

Vitro Vidrio y Cristal

Vitro Automotriz

Vitro Flex

Vidrio Plano de Mexicali

Vidrio y Cristal del Noroeste

Vitrocar

Vitro Colombia

Cristales Inastillables de México

Vitro Flotado Cubiertas

Vidrio Plano de México Lan

Cristales Automotrices

(In a joint-venture with the Posselt family,

who owns 49%)

Vitro Do Brasil Industria E Comercio

Productos de Valor Agregado en Cristal

Glass ContainersVitro Envases Norteamérica

Industria del Álcali

Comercializadora Álcali

Servicios Industria del Álcali

Vidrio Lux

Vitro Packaging de México

Vitro Packaging

Servicios Integrales de Acabados

Fabricación de Máquinas

Vidriera Guadalajara

Vidriera Los Reyes

Vidriera Monterrey

Vidriera Querétaro

Vidriera Toluca




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financial highlightsVitro, S.A.B. de C.V. and Subsidiaries 1

(Amounts in millions of nominal dollars as of December 31) 2

Dollars (1) % 2013 2012 variation(3)

Income StatementConsolidated net sales $1,675 $1,759 (4.8) Domestic 1,062 1,118 (5.0) Export 560 588 (4.7) Foreign subsidiaries 52 53 (0.3)

Operating income before other (EBIT) 210 179 16.8

Net income 49 208

Net income of majority interest 50 211

Net income of majority interest earnings per common share (4) 0.14 0.61

EBITDA (5) 355 341 4.3

Balance SheetTotal assets 2,555 2,705 (5.5)Total liabilities 2,067 2,308 (10.4)

Stockholders’ equity 488 397 23.1

Stockholders’ equity of majority interest 390 300 29.9

1. The amounts were taken from the Vitro’s 2013 Annual Shareholders’ Report, available at http://www.vitro.com which presents a more detailed analysis thereof.2. Dollar figures reported herein are in nominal dollars resulting from dividing each month’s nominal pesos by that month’s ending exchange rate.3. Change from 2012 to 2013.4. Based on the weighted average shares outstanding.5. EBITDA = earning before other, interest, taxes plus depreciation and amortization, and provision for employee retirement obligations.

GRI 2.8 & EC1




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1.2 criteria of this reportGRI 3.1, 3.2, 3.3, 3.5, 3.6, 3.7, 3.8, 3.9, 3.10, 3.11, 3.13, 4.15, 4.16 & 4.17




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The purpose of this report is to communicate our advances in the application of the Vitro Sustainability Model, as well as the scopes of the initiatives and programs implemented from January 1 to December 31, 2013.

The information herein provided includes the activities carried out by the subsidiaries that Vitro controls in Bolivia, Brazil, Colombia, United States, and Mexico, unless otherwise specified.

We have been carrying out this exercise voluntarily for 7 years, and we apply the G3.1 criteria of the Global Reporting Initiative (GRI), as part of a responsible corporate citizenship, which is transparent towards our stakeholders.

In 2013 we kept our commitment and searched for new interaction mechanisms to have a deeper per-spective on the needs and expectations of those groups. Throughout 2014 we will execute and strengthen such channels.

The results of this implementation will be integrated into the report that will be published in 2015 as part of the Company’s materiality study.




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Therefore, as in the two preceding years, we analyzed the communication channels, generating documen-tary evidence on the expectations linked to the Company.

We get our first approximation based on the messages received in the institutional mailbox [email protected], created in 2007 for the purpose of complying with clients, suppliers, nonprofit organizations, universities, and people from the community on sustainability issues.

Through this channel of communication, we are able to record and respond to questions, specifically from those who wish not to be included in other organizational channels, such as the Transparency Inbox.

To perform this analysis, we considered the entirety of the emails received in 2013 with the exception of com-mercial advertising, publicity, lacking content, or delivered to the wrong recipient, which were considered as lacking materiality.

For the purpose of providing continuity and comparability of results to the reader, and for adhering to the principle of inclusion of our stakeholders, in this exercise we chose content analysis as the methodology of this report.




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Under this methodology, we defined a total sample of 81 requests, 50 percent more than in 2012, which demonstrates that there is an interest towards sustainability advances at Vitro.

Just like in the preceding reports, and for comparison purposes, we classified the requests in 6 categories: donation, ethical concerns, general information, sponsoring, recycling, and recruitment.

Recycling led the number of requests, with a 13.17 percent increase in 2013, reaffirming the materiality of this activity for Vitro, as well as our responsibility with regard to the life cycle of our products.

The 500 percent increase in the number of messages related to sponsoring requests, made by nonprofit organizations and student groups also stands out.

Finally, it is important to note that we did not have requests for information related to the code of ethics of the Company or of its collaborators. However, the percentage of reports sent directly to the Transparency Inbox increased, as we will read.




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email requests registry

Donations Incidence

Education 68%

Grassroots development 32%

General Information Incidence

Education 56.25%

Social performance 18.75%

Commercial 12.50%

Media 6.25%

Grassroots development 6.25%

Glass recycling Incidence

Collection centers 50%

Community programs 18%

Gathering 32%

FOLLOW UP

29.63%FORWARDED

70.37%REPLIED

OR

IGIN 64.20%

OPEN ACCOUNT

35.80%INSTITUTIONAL ACCOUNT

Recycling: 41.98%General information: 19.75%Donation: 16.05%Sponsoring: 11.11%Recruitment: 11.11%Ethics: 0.00%

Subjects of interest




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81

registry of press publication subjectsWe performed a content analysis regarding the notes published by printed or digital media, which mentioned Vitro in the countries where we have a productive presence.

In 2013, 2,222 mentions were recorded in informative reports and opinion columns, which represent a 35.84 percent reduction in com-parison with the previous report, due to the completion of our finan-cial restructuring.

On this topic, the number of incidents was reduced by 58.33%, while the “Others” category was diversified, reaching an 87.35 percent in-crease. Both tendencies reflect the new reality of the Company.

OTHERS: 51.85%FINANCIAL RESTRUCTURING: 19.71%STOCK QUOTES: 13.14%SUSTAINABILITY: 6.48%FINANCIAL REPORTS: 4.55%MARKETING: 4.13%SUSTAINABILITY INDEX: 0.14%

For the second time, we carried out a comprehensive review of press articles for 12 consecutive months, based on a subject classification system, for the purpose of having comparability and clarity of the in-formation.




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Media coverage on sustainability issues at Vitro was reduced by 6.09 percent, due to a reconfiguration of the subjects of interest in the media, as may be observed in the “Financial Reports” category, whose incidents increased by 209.52 percent.

This also highlights the attention given by our stakeholders to the financial performance of the Company. For this same reason, each year an Annual Report is published, which presents such information in detail, and separately, available at www.vitro.com.

The results obtained from both analyses show that the most relevant subjects for our stakeholders continue to be the same as those from the previous report. Therefore, we confirm that we are going on the right path to answer the requests from such groups.

Based on the results of this analysis, in 2014 we will reconsider the categories in which media articles are classified, in order to have a better perspective on the demand for information that the media has with regard to Vitro.




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priorities of our stakeholders

to recreational and cultural facilities

management and recycling

and financial restructuring

ethical

of donations and sponsorships

recruitment

and external evaluations

legal and environmental access

resource

performance commitmentawarding processes

index participation compliance




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This report integrates the projects implemented under the Vitro Sus-tainability Model, which meet the conditions of importance, exhaus-tiveness, comparability, precision, clarity, reliability, and inclusion, in addition to showing the balance with regard to the experience docu-mented in previous reports.

To facilitate the identification of the GRI guide, we list the indicators that are explained in each section. This practice allows us to perform a transversal reading of the 126 indicators we have covered since our 2009 report, from said date we have maintained an A+ application level.

For the fifth consecutive year, this report was verified by Redes Sociales LT, S.A. de C.V., a Mexican company with experience in the verification, audit, systems, and evaluation of sustainability.

The focus of its services is based on the principles of transparency and objectivity, which permit a comprehensive feedback of the highest quality regarding Vitro’s performance with regard to sustainable development.




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1.3 2013 highlightsGRI 2.7, 2.9, 2.10, 3.11, EN13 & EN22

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sustainability committeeCreated for the purpose of generating a space for discussion and decision making on the subject of sus-tainable development at the highest level of our organization, this Committee works to continually perfect our Model.

As a result of some organizational changes, the structure of the Committee was reconsidered to ensure the participation of representatives from the most strategic areas of the Company.

This way, we will be able to transmit our Model at all levels.

Towards the end of 2013, such members at-tended a course to better understand the concepts and tendencies of sustainable de-velopment; this exercise will be replicated in our human development digital platform for management employees.




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The GlassCompany

in 2013, we advanced with:

15,279DIRECTJOBS

182,552TONS OFRECYCLED GLASS

39,083TREES PLANTED

IN URBAN AND RURAL AREAS

HECTARES OFECOLOGICAL RESERVES

WHERE ENDANGERED

SPECIES LIVE

53,675

POINTSIN THE ACCIDENT

AN EXCELLENT PERFORMANCE RATE WHICH REPRESENT

VISITORSRECEIVED

AT VITRO’S CULTURAL AND RECREATIONAL SERVICES

58,641

1,420STUDENTS

ENROLLEDIN THE 4 EDUCATIONAL INSTITUTIONS

OF FORMACIÓN EDUCATIVA




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an award winning company

In 2013, we received 152 awards and recognitions for our good practices on quality, production, environ-mental performance, social support, and ethical performance, including:

GRI 2.10




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Sustainable Business Seal by the Mexican Stock ExchangeThe CSR Label by the Centro Mexicano para la FilantropíaConsidered as one of the Best Companies to Work for in 2013 according to the Great Place to Work InstituteListed as one of the Super Empresas 2013 by the consulting firm Top Companies1 Worldstar award by the World Packaging Organisation2 Clear Choice awards by the Glass Packaging Institute of the United States of America, one of them the President’s Choice Award given for the first time47 containers awarded at the Stellar Container and Packaging 2013 competitionRecertification of the Business Alliance for Secure Commerce (BASC) and Customs-Trade Partnership Against Terrorism (C-TPAT) programs.GEI-3 Recognition for emissions reduction, pursuant to the use of cullet in the process of glass casting.Recognition by the Environmental Leadership for Competitiveness ProgramExporter Merit Recognition by the Exporters Chamber of Cochabamba in BoliviaANSI Z26.1, RTC002, NTC1467, INEN1669, TS16949 and Inmetro quality seals in South America

responsiblecorporate

management

GRI 3.12

contents

2.1 Our Board of Directors 302.2 A transparent corporate governance 42

2.3 Internal strengthening 49

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Responsible CorporateManagement

In our efforts towards Responsible Corpo-rate Management, we continuously endure prompt and strict compliance with highest management standards and corporate gov-ernance.

Stakeholders

GRI 4.14, 4.15 & 4.16

Shareholders

Authorities

Collaborators

Community

Clients

Investors

Opinion leaders

Media

Financial markets

Civil organizations

Suppliers

Other groups interested in the

performance of the Company

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2.1 our board of directorsGRI 4.1, 4.2, 4.3, 4.5, 4.7, 4.9, 4.10 & LA13

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The main responsibility of Vitro’s Board of Directors is to establish strategies, policies and guidelines for the operation of the business and the companies it controls, as well as its supervision, management, and execution.

Our Directors rely on the applicable laws and on the Chief Executive Office in order to determine and keep a long term sustainable vision, targeting the needs of the business.

According to our internal guidelines, the process and the conditions required for qualifying as an indepen-dent director are stricter than those set forth in the Mexican Stock Market Law. It is important to note that the Chairman of the Board does not have an executive title in the Company.

There was a change in the structure for the period reported, Ricardo Guajardo Touché and David Martínez Guzmán became members, after the exit of Manuel Güemez de la Vega and Hugo A. Lara García.

During 2013 the Board of Directors had 13 members, of which four of them were independent. This number exceeds 25 percent of the amount set forth in provisions of the Mexican Law, which governs the structure of the board.

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Adrián Sada González 1944

Chairman of the BoardBoard Member of Alfa, Gruma, Cydsa, Consejo Mexicano de Hombres de Negocios (“CMHN”), and Grupo de Industriales de Nuevo León.

Álvaro Fernández Garza 1968

Chief Executive Officer of Alfa and Board Member of Alfa and Cydsa. He is also a Board Member of the Executive Committee of Universidad de Monterrey, Museo de Arte Contemporáneo de Mon-terrey (“MARCO”), and Georgetown University.

Tomás González Sada 1943

Chairman of the Board and Chief Executive Officer of Cydsa, Vice President of Instituto Mexicano para la Competitividad (“IMCO”), Honorary Consul of Japan at Monterrey, Mexico, as well as Treasurer of the Martínez Sada Foundation and Member of the Regional Board of Banco de México. He is also a Board Member of Consejo Mexicano de Hombres de Negocios (“CMHN”) and Member of the Patronage of Cáritas de Monterrey.

board of directors


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Ricardo Guajardo Touché 1948

Chairman of Solfi and Board Member of BBVA Bancomer, Valores de Monterrey, Bimbo, Liverpool, Alfa, Grupo Aeroportuario del Sureste, Coppel, and Coca-Cola Femsa. He has served in various executive positions for companies such as BBVA Bancomer, Valores de Monterrey, Femsa, and Grupo AXA.

Mario Laborín Gómez 1952

Chairman of ABC Holding, Chief Executive Officer of Bacomext (2006-2008), Chief Executive Officer of Nacional Financiera (2000-2008), Chief Executive Officer of Bancomer and Chairman of its bro-kerage firm (1991-2000), as well as Chairman and Founder of Mexder (1998-2000) and Co-Founder and Chief Executive Officer of Grupo Vector (1986-1990). He served as Board Member of TV Azteca, Cervecería Cuauhtémoc, Transportación Marítima Mexicana, Bancomer, Bolsa Mexicana de Valores, Mexder, Indeval, Xignux, Megacable, Cydsa, and Gruma.

Ricardo Martín Bringas 1960

President of the Corporate Practices CommitteeChief Executive Officer and Board Member of Organización Soriana, as well as Board Member of Telé-fonos de México, Aeroméxico, Grupo Financiero Banamex, Grupo Senda, Madisa, Consejo Mexicano de Hombres de Negocios (“CMHN”), Grupo de Empresarios de Nuevo León, and Asociación Nacional de Tiendas de Autoservicio y Departamentales (“ANTAD”). He has also served as Chairman of the Pa-tronage for Hospital Regional Materno Infantil.


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David Martínez Guzmán 1957

Managing Director of Fintech Advisory Limited and Board Member of Alfa.

Guillermo Ortiz Martínez 1948

Chairman of Grupo Financiero Banorte, as well as Founder and President of Guillermo Ortiz y Aso-ciados. He is Member of the Group of Thirty and Board Member of Bombardier, Grupo Aeroportuario del Sureste, Mexichem, Grupo Comercial Chedraui, and Weatherford International Ltd., as well as Member of the International Board of Zurich Insurance Group. He served as Chairman of the Bank for International Settlements (2009); Governor of Banco de México (1998-2009), and Secretary of Finance and Public Credit in the Mexican Federal Government (1994-1997). At the International Mon-etary Fund, he chaired the External Panel for the Review of the Fund’s Risk Management Framework (2010-2011) and also served as Managing Director (1984-1988).

Jaime Rico Garza 1957

Chief Executive Officer and Chairman of the Board of Vitro Europa and Vitro Global, as well as Board Member and Vice-President of Vitro Cristalglass (2007-2012).


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Adrián G. Sada Cueva 1975

Chief Executive OfficerBoard Member of Empresas Comegua, Club Industrial de Monterrey, Confederación Patronal de la República Mexicana (“COPARMEX”) Nuevo León, Grupo Financiero Banorte, and Banco Mercantil del Norte, as well as Member of the General Board of Universidad de Monterrey and Board Member of Cámara de la Industria de Transformación (“CAINTRA”) Nuevo León. He is also a Board Member of civil organizations such as Pronatura Noreste, Organización Vida Silvestre, Salinas del Pacífico, and Club Deportivo Cazadores Monterrey. At Vitro, he has held the executive positions of President of the Glass Containers business unit (2012-2013), Chief Operating Officer of Glass Containers (2011), Vice President of Administration and Finance of Vitro’s Glass Containers business unit (2009-2010), Chief Executive Officer of Vitro Automotriz (2006-2008), and President of Vitro Cristalglass (2003-2005).

Federico Sada Melo 1979

Director of Exports & Value-Added Products of Vitro’s Flat Glass business unit. He is also a Board Member of Instituto de Empresa Alumni.


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Jaime Serra Puche 1951

President of SAI Consultores, Founder of Aklara (Electronic Auctions), Centro de Arbitraje de México (“CAM”), and the Mexico NAFTA Fund (Private Capital Fund). He has served as Board Member of Fondo México, Tenaris, Grupo Modelo, and Alpek, as well as Member of Yale University’s Patronage (1994-2001). He held several positions in the Mexican Federal Government (1986-1994), as Un-dersecretary of Revenue, Secretary of Trade, and Secretary of Finance. Currently, he co-chairs the President’s Council on International Activities of Yale University and he is a Trustee for the Trilateral Commission.

Joaquín Vargas Guajardo 1954

President of the Audit CommitteeChairman of the Board of Grupo MVS Comunicaciones and Grupo CMR. He is also Board Member of Grupo Financiero Santander, Grupo Costamex, El Universal, Consejo Superior de la Universidad Panamericana, Grupo Aeroportuario del Pacífico, and Médica Sur. He served as Chairman of Cáma-ra Nacional de la Industria de Radio y Televisión (2000-2001), Chairman of Asociación Mexicana de Restaurantes (1985-1987), and Chairman of Asociación de Directores de Cadenas deRestaurantes (1989).


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Alejandro F. Sánchez Mújica 1954

Secretary of the Board since 2007Board Member of several Mexican and foreign companies and associations, such as Empresas Co-megua and The University of Texas Lady Bird Johnson Wildflower Center. Currently, he is a Senior Partner of Rivera Gaxiola, Carrasco y Barrera y Sánchez Mújica, as well as Secretary of the Parque Ecológico Chipinques’s Patronage. He served as Vitro’s Executive Vice President and General Counsel (2005-2013), Senior Partner at Thompson & Knight (2003-2005), General Counsel of Grupo Pulsar/Savia (1982-2003), General Counsel of Grupo Kuo’s Petrochemical business unit (1975-1981) and Legal Manager of Indeval (1973-1975).


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committees of Vitro’s board of directors

The Board of Directors has three committees that, with the assistance of the legal entity that performs the external audit, supervise the performance of the internal and external applicable provisions.

In 2013, the Finance and Planning Committee reorganized into the new Chairmanship Committee which is in charge of advising and monitoring the different strategic projects of the Chief Execu-tive Office.

This renewal capitalizes the experience of the Directors through a flexi-ble and dynamic integration of the Committee’s needs, pursuant to the initiatives entrusted by the Board.


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Audit Committee1

It is responsible for oversee-ing the impartial observance of the internal and external audit functions, in addition to ensuring that the financial in-formation presented is reliable, sufficient, and transparent.

Chairman Joaquín Vargas Guajardo *

Guillermo Ortiz Martínez *Jaime Serra Puche *Jonathan Davis Arzac**Secretary Claudio L. Del Valle Cabello ***

Corporate Practices Committee1

It is authorized to oversee com-pliance with our sustainability and business conduct princi-ples, in addition to monitoring the size and composition of the Board of Directors and the comprehensive compensation of the Chairman and the Chief Executive Officer.

ChairmanRicardo Martín Bringas *

Joaquín Vargas Guajardo*Guillermo Ortiz Martínez *Secretary Alejandro F. Sánchez Mújica***

Chairmanship Committee

It is in charge of advising and monitoring the strategic proj-ects of the Chief Executive Office.

ChairmanAdrián Sada González

Adrián Sada CuevaSecretary Claudio L. Del Valle Cabello ***

1 Fully integrated by Independent Directors * Independent Director** Non-member Financial Expert, *** Non-member Secretary


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The activities performed by the Board and its Committees are approved annually by the Stockholder General Assembly.

In turn, at least once a year, the Board of Directors and its intermediate bodies evaluate the development of each one of the duties entrusted to the Executive Committee.

This implies that the activities of Vitro´s Top Management are under constant scrutiny, which only con-firms our will and commitment towards transparency in management practices, targeting the needs of the business.

The regulations of the Corporate Practices Committee were modified in 2013 with the purpose of adopting the highest standards of corporate governance and due to the ongoing new needs of the Company.

As part of the new duties of the Committee, it is now in charge of mon-itoring performance of Vitro’s Sustainability Model which includes the economic, social and environment principles of the Company.


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In line with such practice, during 2014 the results will be presented to the Corporate Practices Committee with the purpose of establishing an action plan to satisfy the needs identified in the process.

Likewise, in order to ensure Vitro’s commitment of thrusting improvements and transparency in this proce-dure, a second application will be performed and it will be kept in the same digital and anonymous format.

This Self-evaluation System is a tool which guarantees proper operation of the Board of Directors and its Commitees, and constantly safeguards the interests of the shareholders and stakeholders.

In 2013, the Self-evaluation System of the Board and its Committees was implemented as an assessment mechanism of its activities in order to ensure that the strategic decisions of the Company are taken objec-tively and for the benefit of Vitro.


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2.2 a transparent corporate governanceGRI 4.4, 4.6, 4.8, HR4, HR6, HR8, HR9, HR11, SO2, SO3, SO4 &SO7


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code of conduct

Our Code of Business Conduct and Professional Ethics (Code of Con-duct) regulates conflicts of interest, dictates Vitro’s terms of respect for human rights, loans to personnel, use of the facilities, communica-tion, information, and relationships between collaborators, suppliers, clients, and competitors.

It is applicable in all of our locations in order to guarantee that the decisions and actions engaged by our collaborators within the framework of their work performance are transparent and pursuant to the institu-tional values.

During 2013, with the purpose of promoting it within the organization, the Business Conduct and Profes-sional Ethics Code courses were offered, both online and instructor led. These courses were completed with the signing of the Acknowledgment and Observance of the Code of Business Conduct and Profes-sional Ethics Certificate by the participants.

In order to strengthen these trainings we launched a communication and awareness campaign with key messages on Vitro’s ethics.


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Likewise in 2012, at the end of the period reported, we recorded certification of 99 percent of our collaborators who confirmed their commitment of working in a responsible and professional manner.

On the other hand, 100 percent of the Corporate Safety Personnel took this course, online and in-structor led, in order to complete their Human Rights training. We expect that these percentages stay alike in 2014. In 2013 each and every collaborator who considered to be in a conflict of interest situation had a chance to deliver this statement in writing to the Audit Department; during 2014 we shall launch the awareness campaign implemented every two years with the purpose of strengthening this conduct.

Therefore, we all contribute so that Vitro operates pursuant to the highest international standards of ethics, respect and transparency.


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transparency inbox

We strengthen our commitment with different stakeholders through the Employee’s Report System (ERS). A mechanism which pro-vides the opportunity of stating and performing follow ups of those matters deemed important regarding the management of the Company.

Available 24 hours a day, 365 days a year, by telephone or online at https://watcher.alertline.com/gcs/welcome, the Transparency Inbox is always open and ready for the commentaries from our stakeholders.

Navex Global, an independent company, han-dles the anonymous nature of the process by ensuring confidentiality and anonymity of the persons filing reports.

Transparency Mailbox: International Toll Free Lines

For other countries please visit:

http://www.business.att.com/bt/tollfree.jsp

Bolivia 800-101-110

Colombia 01-800-911-0010

Costa Rica 0-800 -011-4114

United States 1-877-780-9370

Guatemala 999-91-90

Mexico 001-877-532-5823

Panama 800-0109


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Throughout 2013 we received 38 reports which were forwarded, depending on their nature, to the follow-ing departments: management, supply, and human resources.

This information reveals a 27 percent increase in comparison with 2012 and states the support, credibility, and trust in the policies, regulations, guidelines, and our culture of corporate lawfulness.

In the events of failure to comply, we offered a response time of less than 24 hours and we strengthened the communication channels available. Therefore we provide a confidential environment and promote ex-change of ideas.

Committed towards open and comprehensive corporate governance, the aforesaid information is annually presented before the Audit Committee of the Board of Directors, which is the body in charge of evaluating these results.

As in 2012 and in the preceding years, no child labor or violations of indige-nous rights cases were registered. Details about each report, monitoring, and consequences are confidential and are available through express re-quest, whether internal or external.


transparency inbox record for 2013

All the reports filed through other means different to the ERS are forwarded to the Internal Audit and Control department for investigation.

CLAIMS BY TYPE

26%

21%

24%

3%

26%

Classification created by the Navex Global’s system. In 2013 no reports were filed regarding financial matters.

CLAIMS BY SOURCE

5%

95%

Source Frequency (%)

Employee 95%

Supplier 5%

Client 0%

Classification created by Navex Global’s system.

CLAIMS BY MEANS

93%

Means Frequency (%)

Telephone 93%

Online 7%

Classification created by Navex Global’s system.

CLAIMS BY PRIORITY LEVEL

This factor was stated by the person filing the report and does not necessarily mean a

final classification.

7%

Type Frequency (%)Diversity, Equal opprtunities, Respect in the workplace 26%Labor relations 26% Gifts, Bribes, or Commissions 21%Misuse of assets 24%Safety, Health, and Environment 3%

Priority Frequency (number of claims)

A 3

B 2

C 33

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Through these reports we have identified that, as in 2012, the commercial, supply, and inventory areas have greater exposure to the risks of fraud.

As a preventive measure in 2013, we continued performing periodic analysis and close supervisions in order to maintain complete transparency and reliability in our business units.

In the period of this report, the “CEO close to you” initiative entered into an analysis process with the purpose of exploring its continuity, therefore all reports and commentaries were channeled directly to the Transparency Inbox.

In 2014 we shall evaluate the scope of our Transparency Inbox as a tool of anonymous reports with the purpose of identifying improvement oppor-tunities. We will also implement programs for awareness and promotion of the use of this tool.

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2.3 internal strengtheningGRI 4.7, EC6, EC7 & HR2

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Our policies constitute a valuable instrument for spreading throughout our whole organization our raison d’être by means of standards and guidelines that arise from the business strategy.

In addition, they support decision making, improve communication, grant authorizations to collaborators, increase productivity, and strengthen operations; therefore, all personnel have the obligation of knowing them and acting accordingly.

applicable policies for Vitro, S.A.B de C.V. and subsidiaries

GRI 4.7, EC6, EC7 & HR2

Supply

Internal Audit

Defines the bases for the selection of suppliers, which consist in the best quality, price, and service conditions, as well as legal compli-ance, including respect for human rights and taxes; in addition to institutionalizing negotiation processes in order to ensure transpar-ency.

Identifies, monitors, and evaluates exposure to risks that might af-fect the investors’ trust and/or the achievement of business goals.

Policy Connection with the Vitro Sustainability Model

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Seeks to support employee professional development satisfaction.

Contributes to the professional development of our collaborators’ chil-dren, since they represent a source of potential future recruitment.

Extends the investment in human development towards these stakehold-ers in order to guarantee their development and security.

Grants additional benefits to the collaborators by means of the issu-ance of purchase orders at preferential prices and credit plans.

Regulates compliance with the highest ethical standards in order to main-tain the organizations’ congruence and to strengthen its processes.

Specific for the Medical Departments of Vitro’s companies, for the pur-pose of providing quality services to patients.

Scholarships for Employee Training and Development

Scholarships for Children of Vitro’s Personnel

Qualifications for Operative Person-nel and Contractors

Commercial Houses

Business Conduct and ProfessionalEthics Code

Health Personnel Ethics Code



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Defined in order to standardize the processes related to the development of employees, personnel, and collaborators and thus guarantee a respect of their human rights throughout their professional trajectory with Vitro.

Regulates recruitment, selection and hiring of this particular sector of em-ployees and guarantees that said processes are transparent and comply with human rights.

The guidelines for the hiring and/or promotion of relatives of the share-holders and directors are established, thereby institutionalizing the afore-mentioned processes and ensuring that there is still equality of conditions with regard to any employee or third party that is not a relative.

It evaluates the satisfaction and commitment of the collaborators with their job and their environment.

Manages support and sponsorships in cash and in kind for organizations that contribute to the development of communities where Vitro is present.

Employee Hiring

Hiring of Unionized Personnel

Hiring and Career Planning for Family Members of Stoc-kholders and Board Directors

Diagnostic on the Job Quality of Life

Donations



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Regulates the administration and control of Company and employee con-tributions in order to maximize the return on said investment while ensur-ing compliance to fiscal regulations.

Ensures additional protection for women in order to facilitate proper at-tention to offspring and promotes their active participation in the labor life after establishing a family.

Codifies the parameters and guidelines for Vitro and the legal entities that it controls to execute transactions with Related Persons.

Establishes guidelines for controlling the granting and revocation of gen-eral and special powers of attorney to employees and third parties.

Supports the development of employees and collaborators in order to improve their background, performance, and employability.

Guarantees the compliance of labor, fiscal and accounting obligations in force for these matters.

Savings Fund

Maternity (Natural and through Adoption)

Operations with Related Persons

Awarding and Revoking of Powers

Planning and Control of Training

Seniority Payment and Pension Plan



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Analysis of Individual Performance

Promotion, Transfer, Recruitment, and Hiring of Executive Personnel

Repurchasing of Company Stocks

Recognition of Internal Instructors

Recognitions for Seniority

Packaging Recouping

Comparatively evaluates the individual purposes of each position and their compliance level with those of the organization in order to reinforce the compensation and training processes.

Outlines how high level employees shall be hired pursuant to their ex-perience and avoids the application of discretional judgments during the selection process.

Strengthens the applicable rules and mechanisms for the acquisition and issue of stocks in order to guarantee their transparency and legality.

Acknowledges the training awarded in a voluntary manner under the spirit of solidarity towards fellow workers.

Distinguishes collaborators for their commitment and sense of re-sponsibility towards the company.

Promotes the reuse and recycling of these materials in their own internal processes.



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Occupational Health

Information Security

Selection of the Chief Executive Officer

Authorized Special Services

Information Technologies

Transference for Employment Termination

Fosters a culture of preventive medicine among the personnel and controls the risk factors arising from the working conditions.

Minimizes the risk of confidentiality, integrity and availability breaches per-taining to Company information.

It establishes the profile and guidelines required in order to carry out the selection process of the Chief Executive Officer and to strengthen the corporate governance.

Offers access to quality private medical and hospital services at compet-itive prices for its collaborators and their families.

Guarantees the responsible use of computer equipment, email and the internet, in addition to preventing software piracy acts.

Avoids the loss of valuable personnel when there are readjustments and it seeks their relocation.



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Use of Restricted Assets

Personnel Vacation

Environment

It controls that the use of Vitro’s assets is only for business purposes that are aligned with the objectives thereof.

Regulates the procedures to access vacation time with pay.

Defined by location of business unit, they establish Vitro’s commitments with regard to environmental protection.

These, together with the Regulations of the Committees of the Board of Directors guarantee an appropriate framework for our initiatives using the best practices of corporate governance in order to maintain our stakeholder’s trust.


comprehensive competitiveness

GRI 3.12

contents

3.1 Our offer 593.2 A responsible value chain 63

3.3 Competitive innovation 68


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ComprehensiveCompetitiveness

As a competitive company that provides sus-tainable and value added solutions through its products, Vitro continuously directs efforts to perform more efficient operations and to comprehensively strengthen and develop its relations with clients and value chain.

Stakeholders

GRI 4.14, 4.15 & 4.16

Clients and consumers

Shareholders

Employees

Suppliers

Authorities

Financial markets

Competitors


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3.1 our offerGRI 4.1, 4.2, 4.3, 4.5, 4.7, 4.9, 4.10 & LA13


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we provide solutions to multiple markets

Containers

Automotive Architectural Raw Materials

Machinery and equipment for industrial use

Food Wine CosmeticsBeverage Liquor Pharmaceutics


As a leader in the glass industry in Mexico, we offer high-quality sustainable products in order to meet the needs of our markets and stakeholders.

Glass is classified by the Environmental Protection Agency (EPA) of the United Stated as the only safe container material for products for human consumption, and represents the best option for packaging contents that need to be kept in a hygienic environment.

The contribution of our products to health, throughout their life cycle, arises from a focus on quality and on the 100 percent natural origin of glass, which results in a transparent, safe, hygienic, and fully recyclable material in its own industrial process.

Glass has become a key material for automotive and architectural in-dustries, under different forms, as it allows natural light to pass, regula-tes heat transfer, and limits ultraviolet and infrared lights from passing through.


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Inspection

Float chamber Inspection CuttingAnnealingBlast furnace Packaging

Raw materials

Molten metal

Raw materials

Blast furnace ConditioningFormation

Decoration furnace

Decoration

AnnealingPackaging

FLAT GLASS PREPARATION PROCESS COMPONENTS

GLASS CONTEINERS PREPARATION PROCESS COMPONENTS

Dolomite

Silica sand

Sodium carbonate

Silica sand

Sodium carbonate

Limestone

Feldspar

Calcium Carbonate

Recycled Glass

Recycled Glass

Colorants and Fluxes

Colorants and Fluxes

Weight and mixing

Weight and mixing

how do we produce glass?



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3.2 a responsible value chainGRI 2.10, PR1, PR2, PR3, PR4, PR5, PR6, PR7, PR8 & PR9, SO8


Our priority is to provide our stakeholders with clear and relevant information about our offer; with this ob-jective we advance to satisfy the expectations of our products and initiatives.

Together with our trademarks, we include key information in all of our packaging used to indicate the place of origin of the products, using for example, the mark “HECHO EN MÉXICO” (MADE IN MEXICO).

We are a highly diversified company, hence we do not have specific codes that must be applied generally to our products regarding communication, labeling, or advertisement.


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Human consumption salts produced by Industria del Álcali are our only product with direct position to the final consumer and, given their nature, we strictly follow specific labeling regulations.

The Official Mexican Standard 040-SSA1-1993 defines the sanitary specifications for labels in order to control the use and consumption of iodized salt, especially the fluoridated.

For our automotive safety glasses, we create added value through a responsible supply defined by inter-national standards like DOT-MVSS205, ECE-R43, CNCA-CCC, y GS-42.

We are proud to emphasize that for over 50 years we have produced au-tomotive products without ever having received any relevant sanction for failure to comply with said regulations or with other similar ones in the past.



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Through the satisfaction program addressed to our clients, we offer personalized attention on different technical and quality matters, handling directly the nonconformities of these stakeholders.

To strengthen this bond, we will launch the program Vitro 360° in 2014, targeting the architectural mar-ket, through which we will provide technical and practical advice in various useful subjects for our clients.

The consolidation of the relations with our clients through projects like this one reinforces our value chain in the construction market and allows us to share the best processes of the industry with advanced work tools.

We implement a thorough control of our commercial listings and of the personal data we keep, accord-ing to the guidelines established in the Business and Professional Ethics Code of Conduct applicable to all our collaborators and facilities.

No fines were imposed for failure to comply with labeling and marketing codes, or claim for client information leaks.


We recognize that the activities of our value chain have an impact in our contribution to sustainable de-velopment, hence in 2013 we advanced on our supplier development program, achieving positive results.

supplier development program results for 2013

Topics observed:• Order and Cleanliness• Security• Commodities and Raw Materials Storage• Ecology• Safety• Transportation

How will we advance in 2014?• Update of performance indicators• Creation of a certification workshop for supplier certification

• HACCP• Human Resources• Quality• Complaints service system• Social Responsibility • Process Control• Continuous Improvement

364PARTICIPANTS

IN THE PROGRAM

166NEW TYPES

OF SUPPLIERS

2SPONSORED SUPPLIERS

*Compared with 2012. *Compared with 2012.


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3.3 competitive innovationGRI 4.11, EC4, EN1, EN26, EN27 & PR1



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At Vitro we constantly innovate our processes to offer new competitive and sustainable products, hence we thoroughly inspect quality and impact thus ensuring, as a precautionary principle, to minimize potential risks in their introduction to the market.

During 2013, in order to advance on our commitment to protect the health of consumers and guarantee the safety of their products throughout their life cycle, all food container plants in Mexico were certified under the Food Safety System Certification (“FSSC”) 22000.

This international platform guarantees that our products meet the highest quality and safety standards, in addition to other certifications obtained in this period by the different business units.

some of our quality certifications

TS 16949BASCC-TPATCNCA-04C-028: 2009

ISO 9001:2008RTC002MDENTE INEN1669Ansi Z26.1

NTC1467ISO17025InmetroAMECA



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We transform our processes every day to make more sustainable products; in 2013 we advanced to innovate our containers.

containers

63.4DAYS

13 PROJECTSNEW REDESIGN 100%

TO DEVELOP A NEW CONTAINER

DECORATED WITH ORGANIC PAINT (1% MORE THAN IN 2012)

HEAVY METALS FREE

LEAD FREE 100% 100%

95% 99%

REDUCTION OF 2,423 TONS OF MOLTEN GLASS.

SAVINGS OF 12,756.73 GIGAJOULES IN ENERGY CONSUMPTION.

OF OUR PACKAGING STILL USE

100% RECYCLED CARDBOARD

AVERAGE TIME DECORATIONEXPORT CONTAINERS DOMESTIC CONTAINERS

LIGHTWEIGHTING PACKAGING How will we advance in 2014?Export Containers:• We will continue to offer containers 100% heavy metals free. • 1% more containers decorated with organic paint. Domestic Containers: •We will maintain the percentage use of lead and cadmium.•Our packaging will continue to be 100% recycled cardboard.


CADMIUM FREE (1% MORE THAN IN 2012)

Innovation of our automotive products makes us more competitive; in 2013, we continued to promote improvements despite changes observed in the export market.

automotive glass

100%

120.815

DOMESTIC AND EXPORT PRODUCTS ARE

REDUCTION OF

TONS OF MOLTEN GLASS

32%

37%18%50%

OF THE CONNECTORS ARE LEAD FREE

HEAVY METALS FREE.

2013 GOAL SURPASSED BY 2.65%.SAVINGS OF 732.95 GIGAJOULESIN ENERGY CONSUMPTION.

OUR 2013 GOAL WAS SURPASSED BY 23.07%.WE OFFER LEAD-FREE PRODUCTS TO CLIENTS WITH THIS REQUIREMENT.

OF OUR PRODUCTS USE TPV-EPDM ENCAPSULATION. 2013 GOAL SURPASSED BY 8.82%.

OF OUR ENCAPSULATION EQUIPMENT USE TPV-EPDM.

OF OUR PRODUCTS REPLACED PVC ENCAPSULATION FOR TPV-EPDM.

CERAMIC PRINT

LIGHTWEIGHTING

CONNECTORS

ENCAPSULATION SUBSTITUTION


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19 percent of our automotive products were sent in dense packaging with the objective of maximizing transportation, thus we save 724,510 miles that we no longer need to cross, equivalent to going 29.09 times around the Equator.

We use metallic racks, reusable around 30 to 100 times, to send 54 percent of our products (18.87% above our 2013 goal). In this subject, we have invested 2.1 million dollars during the reported period.

We achieved our goal and continued the complete substitution of paper dividers by hemp thread. In 2013 we saved 6.3 million square meters of paper, equal to 1,576 professional soccer fields.

PACKAGING

How will we advance in 2014?• We will continue to offer domestic and export products with heavy metals-free ceramic paint.• 30% lead-free connectors• Reduction of 150 tons of molten glass, due to lightweighting projects

• 41% of total products with TPV-EPDM encapsulation• 23% of products with dense packaging • 55% of products sent in metallic racks • 9% reduction in the use of wood pallets and boxes• 100% replacement of paper for hemp thread



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We also highlight the automation and robotics projects, as well as the investigation projectsfor the development of nanotechnologies for glass coatings from liquid nanocomposites, which have been recognized by governmental trusts.

To strengthen the development of innovative and sustainable products, in 2013 we obtained a patent focused on the composition of ultra-clear glass in order to create the optimal product properties for architectural, industrial, and solar cell markets.

Furthermore, we received a patent for the development of a monolithic refractory for use in the floated glass chamber, with the peculiarity of greater resistance to wear and process improvement.

On the other hand, we registered a patent for recoated glass for architectural use, automotive, monolithic, or laminated that present solar control properties; and one for the aqua blue glass com-position.

Our investments represent sustainable applications that promote bet-ter use of raw materials, energy savings, shorter production cycles, and enrichment of glass properties.



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We strengthen the performance of our glass and provide specialized advising for architectural projects and avant-garde sustainable solutions through the Centro de Diseño Arquitectónico (CDA for its acro-nym in Spanish: Architectural Design Center).

The CDA uses the most cutting edge software platforms to support architects’, planners’, and constructors’ work specialized in monumental glass and aluminum facades, as well as architectural coatings.

Among the 22 new engineering developed in 2013, the “Galería de Castas Mexicanas: Ros-tros de nuestro mestizaje (Spanish for Galery of Mexican Castes: Faces of our Miscegena-tion)” project stands out, which decreases visual obstructions and provides full trans-parency and safety to admire the ongoing exhibition of over 100 works at the Museum of Mexican History in Monterrey.



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humanattitude

GRI 3.12

contents4.4 Combining efforts 100

4.5 Supporting the community 1034.6 Creating sustainable

social investments 110

4.1 Joining talents 774.2 Promoting career paths 89

4.3 Growing together 94

HumanAttitude


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For the purpose of contributing towards the personal, professional and social develop-ment of the communities in which we have a presence, we build and maintain healthy labor, commercial, and institutional relation-ships, respecting human rights.

Stakeholders

GRI 4.14, 4.15 & 4.16

Community

Nonprofit organizations

Educational institutions

Intermediate entities

Neighbors of our plants

Media

Unions

HumanAttitude


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4.1 joining talentsGRI 2.8, EC5, LA1, LA2, LA3, LA4, LA5, LA6, LA7, LA9, LA14, HR1, HR2, HR5, HR6, HR7 & HR10

HumanAttitude


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our labor forceOur collaborators are the main engine of the Company, therefore, we create programs that ensure their de-velopment as individuals, family members, and as an integral part of Vitro.

All these initiatives are based on respect of human rights, promotion of diversity, and strict adherence to ap-plicable law and to our Code of Ethics. Such principles are reflected in our policies, and in each of our efforts to completely eliminate discrimination in its entirety regarding employment and occupation.

We align our processes with “The International Labor Organization (ILO) Declaration on Fundamental Princi-ples and Rights at Work”, and on the “Universal Declaration of Human Rights” of the United Nations, whose compliance is supervised by the Labor Council and Corporate Relations Department.

Likewise, we reaffirm our commitment to complying with clients’ agreements that stipulate clauses on respecting the human rights of our employees. On 2013, one of our plants implemented a self-evaluation on this subject.

HumanAttitude


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Vitro has 15,279 talents worldwide.As in 2012, and given the type and amount of operations, most of our collaborators are based in Mexico, with operative positions at our plants.

The natural advance of age and retirement periods is reflected, reaffirming Vitro’s commitment to incentivize a long and prosperous professional life among our collaborators.

BY LOCATION BY POSITION

4.21%

94.88%

0.90%Mexico 94.88%

United States 0.90%

Central and

South America 4.21%

Executives 1.01%

Management Employees 18.26%

Plant Operating Personnel 80.73%

BY GENDER

Female 19.09%

Male 80.91%

HumanAttitude


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We respond better to our stakeholders by working as a team and promot-ing a diverse and inclusive workplace environment, therefore, for many decades we have recruited people with disabilities.

By the end of 2013, we had 27 collaborators with some type of disability, distributed in 10 locations in Mexico and Bolivia, whose duties are performed in 22 different management, supervision, and op-erative positions.

PERSONNEL TURNOVER RATE IN MEXICO BY AGE

Between 18 and 29 years 30.73%

Between 30 and 50 years 58.85%

Older than 51 years 10.42%

Total 12.51%

Voluntary 8.32%

Involuntary 4.19%

HumanAttitude


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healthy labor relationsWe promote healthy labor relations and we offer optimal conditions in our facilities for professional and per-sonal development, by promoting freedom of association and effectively acknowledging the right to collective bargaining.

100% of the workers registered in the payrolls of our plants are cov-ered by pacts or collective agreements in the countries where such legal figure exists.

It is important to highlight that the prior notice periods for organizational changes established in our collective bargaining agreements are made on time and form.

Such pacts or collective agreements that ensure the protection of physical integrity through a periodic review and delivery of protection equipment for our personnel.

This, in addition to strict internal safety regulations that promote incentives as the premium clauses that cover aspects such as diligence, good health, and accident prevention.

HumanAttitude


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We create mixed commissions in each of our productive facilities for the purpose of consolidating liberty of association, gathering and freedom of speech of our collaborators, in addition to guarantee that they are represented in the decision making process.

These include the participation of personnel from different areas, and their work focuses on subjects such as: health, safety, training, hygiene, sustainability, among others. They are comprised of at least six and a maximum of 10 members, with monthly meetings.

These groups are included in our internal audit to oversee compliance of the same applicable guidelines for our workers; otherwise, it is possible to report any relevant information through the Transparency Inbox.

Through these initiatives, we advance towards compliance of our activi-ties with regard to international standards such as those set by SA8000 and SEDEX, platforms which allow us to compare the working condi-tions we offer.

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We offer to our collaborators competitive and attractive benefits, seek-ing to provide a favorable relationship with regard to the local mini-mum wage in force in every place where we operate.

For example, in Bolivia, the country that ranks lowest in the Human Development Index from among those where Vitro operates, we pay our employees at the lowest wage level 24.30 percent more than the estab-lished minimum wage of Bs1,200 BOB (approximately $172 USD).

Likewise, in accordance with our policies, we provide equal pay between men and women who perform similar jobs, and all our companies exceed the basic compulsory benefits in each country where we have a presence.

We engage in these and other initiatives with the conviction that one of our greatest contributions to the welfare of the community is the compensation and social benefits of our workers for their financial support.

The results of these efforts are reflected annually on the Quality of Life at Work diagnostic, which in 2013 reached a satisfaction rate of 84 percent, representing an advance of almost 2% vis-à-vis the previous year.

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most common benefits in the labor market

a An initial seven day vacation period

b A four day vocational stipend

c A two day assistance stipend on a of bimonthly basis

d Bimonthly punctuality prize (70 percent of a+b+c)

e Access to free medical service provided by Clínica Vitro

f Savings fund of 13% with a legal cap

g A twenty day Christmas Bonus

h A ten day efficient bonus for attendance

i Food stipend of $630.00 MXN a month

j Company covered Social Security worker payments

k A four day additional vacation time period that surpasses the basic on the Mexican Labor Law.

Our collaborators from Vidriera Monterrey – García Unit (management team of the Vidrio Plano Business Unit) enjoy:

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total loss controlOur comprehensive Total Loss Control system (TLC) has as its purpose to ensure safe workplace conditions, and it is present for each of our collaborators since they joined the Company.

It establishes that only the people with the physical and psychological capabilities required for a position may occupy it, as the basic principle for selecting candidates, regardless of their race, color, sex, language, religion, or political opinion.

The TLC evaluates risks associated with equipment, materials, and the environment to know, prevent, and reduce the probabilities of in-juries to our collaborators.

Likewise, to eradicate any risk associate with child labor, we have defined recruitment policies that require collaborators to be of legal age pursuant to applicable law; otherwise, the process is suspended.

Due to the application of this system and to accurate compliance with the laws of each of the places where we carry out productive activities, there is no evidence of activities prone to child labor or to circumstances of forced labor.

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It is important to emphasize that these practices are also applicable to our contractors and suppliers, given their active and necessary labor in our facilities, therefore we share experience with them as part of our value chain responsibility.

To ensure continuity of results, the Labor Council and Corporate Relations Department performs in-ternal audits at least twice a year in each of our facilities, with support from plant personnel and their supervisors.

These actions demonstrate Vitro’s commitment to protecting the integrity of our workers, as well as the prevention of risk situations.

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Our accident index corresponds to the ratio between the frequency and seriousness of accidents, and it is another factor that reflects the wellbeing of our collaborators in the workplace.

For the purpose of integrating a more complete accident recording system, starting on 2013, we added mi-nor accidents and first aid attention to this indicator.

Even though our accident index is one of the lowest in the industry, we are sorry to report that in 2013 a fatal workplace accident occurred, which led us to analyze the causes of this incident and implement preventive measures.

For the purpose of reinforcing our commitment to generating and maintaining safe jobs, in 2014 we will start the implementation of our Leadership in Safety Model in all our work centers in Mexico, Bolivia and Colombia.

In addition to recording the safety indicators, this Model will have as its purpose to measure the prevention efforts on a monthly basis to follow up on the results, effectiveness, and action plans.

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accident indicators

Accidents 289 1121 1410* Incapacitating accidents 16 78 94** Days lost 909 3084 3993*** Accident index 68.7 203.3 180

2013 Indicador Female Male Total

How will we advance in 2014?Less than:• 1268 accidents• 102 incapacitating accidents• 3,793.35 days lost

Accident index less than or equal to 130

* 14.90% less than 2012** 4.08% less than 2012*** 11.62% less than2012

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4.2 promoting career pathsGRI LA8, LA10, LA11, LA12, HR3, HR8 & SO3

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We advance on our commitment to offering Vitro’s collaborators training and permanent opportunities for their optimal professional and personal performance, developing skills that allow them to generate compre-hensive solutions and employability.

Through the Talento Vitro platform, we record and manage in a transparent manner, the performance, devel-opment, and growth process inside the organization. The processes included in this initiative are: • Attracting talent• Performance evaluation• Individual development plan• Performance feedback In 2013, we implemented the first stage of this platform, which included the launch of the Performance and Competence Evaluation, as well as that of Talent Attraction; thanks to the latter, all our collabo-rators may find out about, and participate to have access to the professional opportunities available in the organization.

We will advance in 2014 towards implementing as a second stage, a Succession and Career Plan module, which will allow us to manage and visualize the key talent and positions of the organization, as well as the implementation of a Learning Management System platform to develop talent more quickly and efficiently.

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Likewise, we incentivize our collaborators and optimize their performance through the Planning and Analysis of Individual Performance (PADI) tool, which is applied to 2,647 executive and manage-ment employees.

In 2013, 99.8 percent of this group of employees was evaluated by this program, and 100 percent of the operative employees received additional compensation besides their wage, pursuant to the achievement of their annual goals.

Whoever wishes to form part of our workforce may share their résumé through our job listing at www.vitro.com, and discover the opportunities that we offer for the development of their work projects.

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To carry out these programs, we had the active participation of more than 25 educational institutions at all levels, authorities in several spheres of government, and private and social organizations, whom we thank for their commitment.

Likewise, we offer constant work training programs for the purpose of promoting the professional projects of our collaborators. In 2013, we taught 5,001 courses, 31.50 percent more than in 2012.

The training catalog is broad, some of the subjects reviewed were: technical procedures on operational func-tions, health and hygiene, first aid, risk control, personal finance, ethics and human rights, human capital, as well as training linked to certifications and internal audit.

In 2013 we advanced towards strengthening our formal education support programs, with 32 initiatives for collaborators, and 26 for their families; we benefited more than 5,400 peo-ple through a stipend plan to cover tuition and school supplies expenses.

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man-hours of training in 2013

As a supplement to this strategy, we offer 936 permanent online courses through the @utodesarróllate online platform, 260 of which are available to the general public at our website http://autodesarrollate.vitro.com.

Total man-hours for Corporate 3,464Total man-hours for Flat Glass 496,270Total man-hours for Containers 846,120Total man-hours 1,345,854

Man-hours of training (total) 2013

This way, we consolidate human development at Vitro, and share our experience with members of the community who wish to be trained on the subjects that we manage as an organization.

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4.3 growing togetherGRI 4.14, EN28, LA8, LA15 & SO1

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Thanks to the encouragement of Teamwork, one of our five institutional values, we acknowledge two con-tributions as an organization: the creation of a shared environment of opportunities, and a perspective of closeness with people.

To achieve this, in 2013 we implemented 134 occupational health cam-paigns, and 45 family health campaigns, benefitting our more than 15 thousand collaborators, and 7,804 of their spouses, children and parents.

The organization of these activities had the direct participation, as organizers, of more than 100 collab-orators belonging to our Human Development areas; therefore, they are registered in our different Vitro payrolls, and represent a significant investment in this area.

We carry out our health campaigns in collaboration with more than 60 partners: laboratories, optical stores, clinics, welfare centers, universities, and governmental health agencies of the locations where we operate, in addition to mutual insurance organizations.

Through these programs, subjects such as hygiene, nutrition, addictions, reproductive and emotional health, as well as the prevention of mouth, work related, and chronic degenerative diseases, such as dia-betes, arthritis, hypertension, and different kinds of cancer, are dealt with.


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To advance in the development of quality of life and balance between the work and family of our collab-orators, we generate actions related to family, sports, spirituality, and personal development.

With the support of 400 Vitro organizers, in 2013 we implemented 176 campaigns for all our collabo-rators and more than 41 family members, for the purpose of providing comprehensive support beyond the simple work relationship.

In some cases, their success has been such that they have become lasting traditions, like the religious pilgrimages in Mexico, or the challa de carnaval in Bolivia.

We consider this to be one of Vitro’s most valuable investments, since it goes beyond the economic sphere and it reinforces trust between the organization and its stakeholders.

At Vitro, we are committed to following inter-national work standards, such as the Workers with Family Responsibilities Convention (Con-vention 156) and the Maternity Protection Con-vention (Convention 183), both of the ILO.

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work reincorporation and retention levels after maternity or paternity leave

In order to grow together, not only as a work team, but as part of a big family, in Vitro we work towards achieving high levels of reincorporation to work, and retention after a maternity or paternity leave.

In 2013 we had a 93.8 percent retention rate, which reflects our collaborators’ satisfaction, and their interest in integrating the new members of their families into the Vitro community.

We are synonymous with fair employment, therefore, in 2013 we suffered no significant penalties or sanctions pursuant to violation of any law on free competition, environmental performance, or labor rights.

Maternity 121 106 87.60%Paternity 583 583 100%

Collaborators who took paternity or maternity leave in 2013

Retention rate

Collaborators who reincorpo-rated to work after maternity or paternity leave in 2013

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For Vitro, it is an honor to have been a pioneer in social benefits with the support plan for obtaining home loans for our personnel in Mexico, where the Constitution grants families the right to a respectable and decent home (Art. 4).

This project started in 1952, it supported the attainment of 4,998 real state credits and mortages with private banks in Mexico for more than three decades; in 1985 it aligned with the Federal Government, by joining the Instituto del Fondo Nacional de la Vivienda para los Trabajadores (Infonavit for its acronym in Spanish: National Workers’ Housing Fund Institute).

In 2013 we supported the processing of 1,345 loans for Vitro employees, which reflects that 9.27 percent of our collaborators in Mexico had access to housing on that year, and with which we reached loan number 30,000 in the history of the program.

Thus, we reached a historic goal, and we contributed towards improving the quality of life of our collaborators and their families.

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Distrito Federal includes the urban area that belongs to the Estado de México. In the Estado de México clas-sification are reported the loans granted in the Toluca area.

credits awarded by Infonavit to Vitro collaborators in 2013

Nuevo León 731Distrito Federal 176Querétaro 130Jalisco 71Baja California 29Estado de México 201Aguascalientes 7Total for Mexico: 1,345

Loans granted by state Annual Total

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4.4 combining effortsGRI 4.12, 4.13, SO1, SO5 & SO6

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We understand the value of Teamwork as the path towards achieving better results, and this perspective is the core of our actions framed by the Vitro Sustainability Model.

Therefore, at Vitro we not only make sure to carry out responsible actions inside our company, we also develop and participate in spaces where we intertwine with other organizations that aim towards the comprehensive development of communities.

We participate in different sectorial organizations for the purpose of representing our interests before the industry and authorities in the design of public policy; likewise, we work with different associations that have joined together to develop environmental and social objectives that go beyond the economic purpose of the company.

Vitro is present as an active decision maker in more than 50 spaces of this kind.

However, we always maintain a neutral political posture; therefore, we do not make financial or in kind contributions to political parties or other similar groups in the places where we operate.

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In order to know more about the specific activities of these organizations, we invite you to visit their respective websites, which you can find on any internet search engine under the names reported.

combining efforts

• American Distillers Association (ADI) in the United States• Asociación Mexicana de Envase y Embalaje (AMEE)• Asociación Nacional de la Industria Química (ANIQ) in Mexico• Cámara de Exportaciones de Cochabamba (CADEXCO) in Bolivia• Cámara de la Industria de la Transformación (CAINTRA) in Mexico • Cámara Nacional de la Industria de la Transformación

(CANACINTRA) in Mexico • Cámara Nacional del Comercio, Servicios y Turismo

(CANACO SERVYTUR) in Mexico• Confederación de Cámaras Industriales de los Estados

Unidos Mexicanos (CONCAMIN) in Mexico• Confederación Patronal de la República Mexicana (COPARMEX)• Glass Packaging Institute (GPI) in the United States

• Asociación Colombiana de Gestión Humana (ACRIP) in Colombia

• Asociación de Empresas para el Ahorro de Energía en la Edificación (AEAEE) in Mexico

• Asociación Nacional Pro Superación Personal (ANS-PAC) in Mexico

• Centro Mexicano para la Filantropía (Cemefi) in Mexico• Clúster Automotriz de Nuevo León (CLAUT) • Clúster de Nanotecnología de Nuevo León• Clúster de Vivienda de Nuevo León • Fideicomiso para el Ahorro de la Energía Eléctrica

(FIDE) in Mexico• Instituto Jalisciense de la Calidad (INJAC)• Red Estatal de Museos de Nuevo León • Red SumaRSE Nuevo León

Our presence in Chambers and Guild Associations

Participation in Specific Interest Organizations

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4.5 supporting the communityGRI 4.12, 4.14, 4.17, SO9 & SO10

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In line with our leadership in glass production in Mexico, and with our responsible corporate citizen-ship, at Vitro we maintain our commitment towards elevating the quality of life in the communities where we operate.

We recognize that our contribution to society must be comprehensive, and to achieve this we generate and actively participate in initiatives that promote development of abilities among our stakeholders.

Additionally to the glass recovery campaigns, which are reported below, we promote projects oriented to the construction of grassroots development.

It is clear to us that to achieve this, it is necessary to reconfigure the activities of citizens so that they become individuals responsible for their own destiny, since we consider that only with this approach can they develop in a sustainable way.

We support a series of programs implemented by civil organizations that, after analyzing their scope, their capacity to cause positive changes in society is evident and measurable.

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We support several community development initiatives, which include the Diseña el Cambio campaign from Fundación Educar Uno, oriented towards the education and recomposition of grassroots development.

It consists of a national contest open to all elementary and secondary schools in Mexico, and it has as its purpose to teach young people to develop a social improvement project in their communities.

To achieve this, students are invited to reflect on the problems close to them, to generate change propos-als, and to implement them through a simple methodology: Feel, Imagine, Do and Share.

In 2013, more than one million students participated through 10 thousand projects, including the Telesecundaria Rafael Ramirez school from the community La Encantada in Veracruz, Mexico, who identified the need for a safe space to wait for public transportation, so they proposed the construc-tion of a bus stop.

With the support and teamwork of parents and neighbors, the students were able to build a bus stop, making the wait for public transportation safer, and proving that, as individuals, we have the capacity to change the course of our community through collective action.

To participate or find out more about the initiative, visit http://www.disenaelcambio.com

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Likewise, the collaborators of our plants located in García, Nuevo León, joined in 2013 the Salva una Vida, Dona un Minuto (Save a Life, Donate a Minute) of the Mexican Red Cross.

This program has the purpose of helping the organization to continue providing their offer of health services and aid to the population. To achieve this, the volunteers from different companies in Nuevo León donate one minute or more of their monthly salary, and in exchange they receive free health care that covers up to 4 of their family members.

With the participation of more than 1,700 voluntary collaborators in the Company’s various plants, Vitro became the company with the most contributions in the state of Nuevo León.

Thanks to these donations and the support from Vitro and other companies from the region, in 2013 the Red Cross reactivated the ambulance service in García, and is now able to offer this service 24 hours a day, with a better response time, to the more than 250 thousand people that live in this municipality.

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We are part of Red SumaRSE Nuevo León, which in 2013 continued working in its initiative for the recon-struction of grassroots development, and generating civic capacities.

Through a robust model, and the committed participation of 27 companies, and other allies, jointly with the operative effort of nonprofit organizations, this project has a baseline that allows for the identification of the activities, components, objectives, and purposes that bring out the full potential of social development.

Thus, we help multiply development opportunities in 3 communities:• La Ermita, Santa Catarina• El Realito, Guadalupe• Capellanía, García

Red SumaRSE was recognized for this initiative during the Encuentro de Mejores Prácticas de Re-sponsabilidad Social 2013 (Best Social Responsibility Practices), organized by the Centro Mexicano para la Filantropía.

Find out more about Red SumaRSE activities at http://www.sumarse.org.mx

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In addition to collaborating in external initiatives, we advance towards the promotion of direct efforts in the communities where we operate, reaffirming our commitment to always make a positive impact in the groups linked to Vitro.

In 2013 we developed 96 community service campaigns (+3.23%*), which benefitted 17,118 people (+2.47%*), and are comprised as follows:

Such figures represent initiatives developed in all countries in which we have a presence.* In comparison to the results obtained in 2012

HEALTH CAMPAIGNS• TIMELY DETECTION OF DISEASES, NUTRITION, VACCINATIONS.• 3,067 BENEFICIARIES

18SOCIAL DEVELOPMENT CAMPAIGNS• ENVIRONMENTAL, PERSONAL

DEVELOPMENT, CIVIL PROTEC-TION, DISASTER AID, POVERTY RELIEF AND REFORESTATION.

• 13,244 BENEFICIARIES

63EDUCATIONAL CAMPAIGNS• SCHOOL SUPPORT, UNIVERSITY LIAISON.• 807 BENEFICIARIES

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For example, our collaborators at Vitro Packaging, in Texas, United States, participate each year in the “Susan G. Komen for the Cure” sporting event through which they collect funds used for preventing and fighting breast cancer.

Likewise, our plant located in Cundinamarca, Colombia organizes integration events with the families that live in the surrounding area, during the so called Novena de Aguinaldos, a tradition right before Christmas which is very popular in the country.

We make a positive social difference, by promoting development, and generating opportunities to create welfare. As a result, in 2013 no operations with significant negative impacts were detected in our communities.

For the purpose of preventing and mitigating these kinds of impacts, the proposal for evaluation under ISO 26000 was included as part of the projects of the Sustainability Committee; in 2014, its approval will be analyzed.


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4.6 creating sustainable social investmentsGRI EC1, EC3, EC8, EC9 & LA3

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We advance towards fulfilling our commitment to create value among Vitro’s stakeholders through sustain-able investments that improve their quality of live and elevate their welfare.

To achieve this, we develop projects that go beyond simply complying with our legal and labor obligations, which are governed by the regulations in force on the subject of compensation, human development, retire-ment, health, safety, housing, among others.

Our sustainable social investments reaffirm our position as a responsible and transparent corpo-rate citizen.

We generate and distribute:

MORE THAN

MILLION DOLLARS

IN SALARIES AND BENEFITS FOR

OUR EMPLOYEES

$315MORE THAN

MILLION DOLLARS

IN TRAINING

ACTIVITIES AND INITIATIVES FOR OUR

EMPLOYEES

$1.4MORE THAN

MILLION DOLLARS

IN THE CONSUMPTION

OF GOODS AND SERVICES ACQUIRED FROM OUR SUPPLIERS

$1,465MORE THAN

MILLION DOLLARS

IN INVESTMENTS FOR PRODUCTIVE

PROCESSES

$138MORE THAN

MILLION DOLLARS

FOR RETIREMENT

BENEFITS

$43

Economic capital

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For the purpose of achieving the comprehensive development of the community, we promote educational, cultural, amusement and quality of life projects.

An important part of this is the Museo del Vidrio (MUVi for its acronym in Spanish: Glass Museum), located in Monterrey, Mexico, through which we keep a broad permanent collection that presents the three dimen-sions of the production of glass as a human activity: History, Art and Science.

Its activities include promoting awareness workshops for cultural and artistic appreciation through glass, recycling, and creativity; in 2013, 673 activities of this kind were registered.

MUVi is part of the Promoción Nacional Cultural de Verano RecordArte initiative, from Instituto Nacional de Bellas Artes, and Consejo Nacional para la Cultura y las Artes of Mexico, which gave free access to 108 children and 64 adults.

Additionally, it participates actively in the Red Estatal de Museos de Nuevo León, which has as its funda-mental purpose to support its 44 members in the professionalization and continuous training of its person-nel for adequate management of this kind of spaces.

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VISITORS IN 2013

STUDENTS BENEFICIATED

STUDENTS

3,045 BENEFITED FROM FREE ACCESS

$60,900.00 MXN (APPROXIMATELY $4,654.43 USD) AS DIRECT INVESTMENT FROM VITRO TO PROMOTE ART

DISCOUNT RATE FOR SCHOOL FIELD TRIPS, AS AN AGREEMENT WITH THE SECRETARÍA DE EDU-CACIÓN PÚBLICA

$51,600.00 MXN ($3,943.66 USD) SUBSIDIZED

ARE PART OF THE COMMUNITY SERVICE PROGRAM WITH UANL AND UDEM.

WITH THEIR SUPPORT, MUVi DEVELOPS PROGRAMS TO INCENTIVIZE ART, CREATIVITY, AND CULTURE.

7,048 3,340 15

MUVi in numbers

Learn more about the activities and access to Museo del Vidrio at http://www.museodelvidrio.com

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In addition to developing cultural projects, we have been promoting education for almost 7 decades through Formación Educativa (FEAC).

FEAC manages four schools of different levels in San Nicolás de los Garza, Nuevo León: Andres G. Sada Kindergarten, Roberto G. Sada Elementary School, Industria del Vidrio Elementary School, and Rómulo Garza Secondary School.

In 2013, it had 379 graduates, 1,420 enrolled students, 140 of which are children of our collaborators that study in these schools with support from Vitro.

The faculty is comprised by 80 professors who receive constant training; during the reported period, they participated in 44 different courses, such as: competence development, safety in school, evaluation, val-ues, among others.

To complement school activities, and to promote a more comprehensive student development, FEAC im-plemented 21 health campaigns oriented towards nutrition, physical activities, hygiene, vaccination, and the fight against addictions that add up to 71 programs for social, sports, and cultural integration programs.

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FEAC’s students have a strong connection to the community, since they actively participate in several activities aimed at social and environmental support; in 2013, they were part of 25 different initiatives on these matters.

Thanks to the comprehensive human development perspective, all 4 schools have excellent results, and they are fre-quently recognized among the top performing schools in national mathematics contests, the ENLACE test, in addition to the Olimpiadas del Conocimiento Infantil of the region.

For example, in 2013, a sixth grade student from the Roberto G. Sada Ele-mentary School won one of the first places in the Olimpiadas del Conoci-miento Infantil at a national level, and as a reward for her achievements, she had the opportunity to be personally congratulated by the President of Mexico.

For more information on enrollment in the FEAC schools, +52 (81) 8379 7249 and 8377 5053 from 8:00 to 13:30 and from 14:30 to 17:30 hours (UTC -6).

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For the purpose of sharing our experience with universities, we reach agreements for collaboration and guest courses linked to industrial activity with higher education institutions, such as Universidad Autónoma de Nuevo León (UANL), Tecnológico de Monterrey (ITESM), and Universidad de Monterrey (UdeM).

For example, through Cátedra Vitro – UANL we teach theoretical classes and we promote the develop-ment of projects for the purpose that students get to know more about the properties of glass and its benefits as an aesthetic and construction material.

Likewise, we have a paid internship program in all our subsidiaries, which promotes the professional de-velopment of 481 students from more than 30 higher technical education, and higher university education institutions in the Americas.

The students involved in such programs belong to various areas of knowledge, which include the health sciences, social sciences, management, marketing, biotechnology, architecture, chemistry, and engineering.

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environment

GRI 3.12

contents

5.1 Our environmental perspective 1195.2 Impact reduction 122

5.3 Pursuing conservation 1335.4 Committed to recycling 142


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We permanently transform our processes making them more efficient and clean while complying with the highest quality standards and observing the law, natural environment, and social practices of all communities in which we operate.

Stakeholders

GRI 4.14, 4.15 & 4.16

Legislative authorities

Political parties

Opinion leaders

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5.1 our environmental perspectiveGRI EN23

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As a result of implementing and monitoring environmental management systems through models like the Adrián Sada Treviño Integral Quality (AST) and the Vitro Environmental System (VES), our operations have reached satisfactory compliance levels with the applicable environmental regulations.

Likewise, we adopt and maintain good practices that have resulted in acquiring certifications such as the Industria Limpia (Clean Industry) certification granted by the Mexican Procuraduría Federal de Pro-tección al Medio Ambiente (Environmental Protection Agency), and we follow international standards such as ISO 14001.

in 2013 we ratified our environmental certifications

Vidriera Guadalajara Vidriera Los Reyes VPM Lan GarcíaVyC NoroesteVitro Flex VAU ATX VAU Shatterproof

Industria del ÁlcaliVitro Flex VAU ATX VAU Aguascalientes VAU Crinamex VAU Shaterproof

Industria Limpia ISO 14001

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As part of our strategy, we report and verify Greenhouse Gas (GHG) emissions, pursuant to the NMX-SAA-14064-1-IMNC-2007 standards.

We advance in our efforts to respond to climate change impacts by aligning processes towards a low-carbon economy in order to reduce GHG emissions through the efficient use of electric power and fossil fuels.

We ease the adaptation of our productive units when faced with climate change threats, such as value chain interruption, increase in energy demand, water shortage, and meteorological events, among others.

We emphasize that no significant fuel, chemical, oil, or other hazardous materi-als spills were recorded in 2013.

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5.2 impact reductionGRI EC2, EN3, EN4, EN5, EN6, EN7, EN8, EN9, EN10, EN11, EN12, EN13, EN14, EN15, EN16, EN17, EN18, EN19, EN20, EN21, EN22, EN24, EN25, EN26 & EN29

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In 2012, Vitro was the first Mexican company to verify its greenhouse gas (GHG) inventory pursuant to the NMX-SAA-14064-1-IMNC-2007 standard before an organization authorized by the Entidad Mexi-cana de Acreditación (Mexican Accreditation Entity).

2009 is the base year of our GHG inventory, carried out under the GHG Protocol guidelines. They in-clude direct emissions resulting from sources owned by Vitro and other indirect emissions created by electric power and water vapor suppliers.

In 2014, we will advance by implementing an external audit of the GHG reports for 2011, 2012, and 2013 and further developing energy efficiency projects at each of our production plants.

In 2013, Vitro was recognized by the Mexican Secretaría de Medio Ambiente y Recursos Naturales (Semarnat for its acronym in Spanish: Ministry of the Environment and Natural Resources) for using re-cycled materials in the production of glass and therefore reducing more than 6,000 tons of greenhouse gas emissions during 2011.

As a result of the “Emissions reduction through cullet use in the glass melting process” project, Semar-nat granted us the GEI3 level, which is the highest recognition level of the GEI México program.

Consult our GHG inventory at www.vitro.com as from July 2014.

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We are part of Semarnat’s Programa de Liderazgo Ambiental para la Competitividad (PLAC, for its acronym in Spanish: Environmental Leadership Program for Competitiveness) in Mexico. The goal of this program is to improve the environmental performance of the value chain through eco-efficiency projects.

As part of the activities of the PLAC, our collaborators and value chain participate in training sessions and work groups to develop improvement projects applicable to the daily operations of their companies.

In 2013, this program was implemented in 87% of our work centers, reason why Vitro was recognized as one of the ten companies with highest participation at a national level.

For more information on the projects implemented under the Progra-ma de Liderazgo Ambiental para la Competitividad, visit our monthly Sustainable Development newsletter at http://www3.vitro.com/noticiero/boletin/anteriores.html.

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As part of the Atmospheric Emissions Reduction Program, we implemented chemiluminescence-EPA76 measurements for nitrogen oxides (NOx) in our Mexican plants with melting furnaces that produce containers and flat glass.

The results of these measurements reflect the consolidation of our efficiency in terms of the maximum al-lowable variability parameters set by the Official Mexican Standard 097-SEMARNAT-1995; as in 2012, we recorded emissions 39% below the regulation.

nitrogen oxide emissions (NOx) vs. maximum permitted level

6

5

4

3

2

2005 2006 2007 2008 2009 2010 2011 2012 2013

5.86

Registered emissionPermitted limitDifference

37%

21% 11%

23%

23%39% 39%

4%

8%

3.673.16 3.29 3.17

3.69

2.61

3.18

2.48

4.03.68

3.31

4.01

3.38

4.14 4.14

2.53

4.09

Unit: Kilogram per ton of molten glassIncludes the facilities of Vidriera Guadalajara, Vidriera Querétaro, Vidriera Toluca, Cosmos, Vidriera Los Reyes, Vidriera Monterrey, Vitro Flotado Lan García, and Vidrio y Cristal del Noroeste. Vitro Lux, located in Bolivia, is not included since it uses a methodology different from the Mexican.

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In addition, we also monitor the emissions of suspended particles through gravimetric measuring determined by isokinetic sampling pursuant to the NMXAA10-2001 standard.

In 2013, we recorded a decrease of 3.03% of the total particles emitted compared with 2012 and remained 44% below the maximum allowable levels determined by the Official Mexican Standard 097-SEMAR-NAT-1995.

suspended particles emissions vs. maximum permitted level

2005 2006 2007 2008 2009 2010 2011 2012 2013

Registered emissionPermitted limitDifference

0.8

0.7

0.6

0.5

0.4

0.3

0.84

0.52 0.52

0.59

0.45

0.40 0.33 0.32

0.470.49

0.70

0.60

0.75

0.680.63

0.61 0.620.57

38%

30%37%

29%35% 47%

44%

13%

13%

Unit: Kilogram per ton of molten glassIncludes the facilities of Vidriera Guadalajara, Vidriera Querétaro, Vidriera Toluca, Cosmos, Vidriera Los Reyes, Vidriera Monterrey, Vitro Flotado Lan García, and Vidrio y Cristal del Noroeste. Vitro Lux, located in Bolivia, is not included since it uses a methodology different from the Mexican.

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In order to ensure a minimum impact in the communities in which we operate, we keep our Program for the Appropriate Disposal of Waste Materials, which as of 2013 includes indicators from our production plants in Bolivia, Brazil y Colombia; therefore, it cannot be compared to previous years.

Through this project, we record the use of common non-hazardous wastes sent by our facilities to external suppliers for recycling, such as paper, cardboard, junk, plastics, and wood.

We have reached our goal of implementing the industrial reuse of non-hazardous wastes while keeping ideal processes within our production facilities.

Unit: TonsThe category “Others” includes inorganic and organic waste and non-hazardous mud. It includes all companies that produce containers, flat glass, and automotive glass (excluding points of sale) in Mexico, Bolivia, Brazil, and Colombia.

generation of non hazardous waste

Paper & Cardboard 7,072.95 RecyclingMetal 4,089.18 RecyclingWood 4,227.14 RecyclingPlastic 1,143.43 RecyclingOthers 15,518.60 Final disposal at sanitary landfill.

Material 2013 Purpose

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Our Green Office program continued in operation in Vitro’s production and administrative facilities in 2013, which allowed a reduction in paper consumption by printing on both sides of recycled paper and sending the paper to recycling companies at the end of their useful life.

In the reported period, we carried out an awareness and training campaign to increase the use of the online instant messaging service that synchronize data, voice, and video in all our computer equipment, thus facilitating communication and avoiding land or air transportation for meetings.

The second part of our Appropriate Disposal of Waste Materials program includes materials considered hazardous. In 2013, a total of 5,257.55 tons of various materials of this kind was disposed.

Moreover, we emphasize our advances in resource optimization: 100 percent of the water we use comes from wells and utilities regulated under the current legislation. Therefore, we do not register any impact on the flora or fauna of contiguous water sources.

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Also, our discharges comply with quality standards and permits set by the legislation and are not poured into government protected water sources such as seas, lakes, or rivers.

In 2013, discharged wastewater totaled 568,557 cubic meters. We recorded a total use of 0.70 cubic meters of water per ton of molten glass, calculated from the sum of water volumes extracted, and water treated and recycled internally.

If we only take into account this second type, the calculation reflects that we consumed a little over 0.3 cubic meters of treated water per ton of molten glass. This enables us to measure the impact of our water reuse projects.

For the first time, we included to our methodology* the measurement of water consumption indicators of Vidrio Lux in Bolivia. Therefore, it cannot be compared to previous years.

*Includes the following facilities: Vidriera Guadalajara, Vidriera Querétaro, Vidriera Toluca, Cosmos, Vidriera Los Reyes, Vidriera Monterrey, Vitro Flotado Lan García, Vidrio y Cristal del Noroeste, and Vidrio Lux.

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Energy has a fundamental role in glass production since it is present in all stages of its process. Melting activity is considered as an intensive energy consumption activity given the temperatures it requires.

For 2013, we included in our methodology the measurement indicators of Vidrio Lux in Bolivia. Therefore, the total energy consumption recorded was 9.77 gigajoules per ton of molten glass, which cannot be compared with previous years.

During the recorded period, we continued with our commitment to focus our efforts and establish energy efficiency projects, such as re-placing motors and lights for more efficient equipment, among others.

For example, at Vidrio y Cristal we continued implementing eco-efficiency projects like the Expert Control System, through which we ensured an optimum temperature control of our furnaces and advanced to attain thermal efficiency in our processes.

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Thermal efficiency in float glass furnacesEnergy use, in MBTU, per ton of molten glass

As a result, in 2013 our float glass furnaces recorded an average de-crease of 1.32% in the use of necessary energy to melt glass.

2010 2011 2012 2013

VF1VF1

MX1Reduction percentage

8

7

6

5

5.77

6.36

7.19

-1.51%

-0.67%

-1.79%

7.02

7.26

6.296.05 6.01

7.13

5.71

5.95 5.86

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Natural gas represents 86 percent of the measured energy consumption in our processes, and the re-maining 14 percent corresponds to electricity. We only provide information on these two kinds of energy because their use and measurement are controlled directly by Vitro; non-controlled, indirect impacts such as those derived from transportation and courier services are not considered.

We seek to maintain an efficiency premise since our main product, glass, may be indefinitely reprocessed if properly handled, which allows the recovery of materials and energy.

These reported indicators focus exclusively on energy, water, waste, and emissions to the atmosphere matters given that Vitro does not perform direct activities of intensive resource exploitation, such as the extraction of water sources, mines, or quarries.

Natural degradation of glass transforms it again into sand and does not release destructive substances for the environment. Therefore, the direct impact of our products on biodiversity at the end of its life cycle is practically null.

Additionally, and given that all our production operations are performed in industrial zones that present human activity since decades ago, the effects of our specific activity on regional biodiversity are no longer significant.

For this same reason, there are no natural protected areas or natural or restored habitats adjacent to our plants or offices. This prevents any impact on fauna or flora species due to our activity.

Environment

5.3 pursuing conservation GRI EC1, EC4, EC8, EC9, EN13, EN14 & EN30


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We are not only concerned about improving the efficiency of our processes and mitigating their im-pacts; we also implement actions that preserve the environment through conservation projects in the community.

In order to participate in such initiatives, we validate, as principal criteria, that they have a manage-ment scheme that makes them self-sufficient in the medium term and guarantee that the invested resources will have the maximum possible reach through time.

As pioneers in the implementation of this approach, in 1972 we initiated the oldest conservation program that still remains an example of perseverance and success in the facilities of Vitro Parque El Manzano.

Located 60 kilometers south of Monterrey, Vitro Parque el Manzano is a recreational land composed of 585 hectares of woods covered with pines and Encino oaks, as well as camping areas and public cabins.

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At the facilities we offer visitors ongoing awareness programs and endemic fauna feeding that in-cludes white-tailed deer, black bears, red foxes, among others.

Also, we have specialized equipment to carry out actions in favor of flora and fauna preservation, as well as for the prevention and control of fires and plagues registered in the park and neighboring ar-eas. Said equipment permanently supports these types of works required in the community.

In 2013, we received 51,593 visitors whose entry fees to the park were destined to forest improve-ment activities. We ensured sustainability with this funding scheme.

For more information on El Manzano, please visit our website http://www.vitroparqueelmanzano.com

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In order to promote and grant access to the community to natural areas, we participate in the projects of the ecological park Parque Ecologico Chipinque, which has a natural reserve of 1,791 hectares of woods located in Monterrey’s conurbation area.

Its biodiversity includes 686 species, which makes this an ideal space to promote ecological culture.

In 2013, the park registered 459,099 visitors, of which 20,313 were students who were given personalized attention and recreation activities to involve them in a comprehensive conservation culture.

Chipinque planted 25,000 local forest species in the period reported in its reforestation program, which recorded a survival rate close to 90 percent.

For more information on Parque Ecológico Chipinque, visit http://www.chipinque.org.mx

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We channel our support for the conservation of the environment through Organización Vida Silvestre (OVIS, for its acronym in Spanish), a non-for-profit institution created for the purpose of managing proj-ects that protect wildlife species so as to conserve them for future generations.

CONSERVATION PROTECTEDHECTARES WILDLIFE

SPECIESDIVIDED IN:• 38,303 PRIVATE HECTARES DISTRIBUTED IN 4 ENVIRONMENTAL

MANAGEMENT UNITS (EMU)

• 15,372 HECTARES LEASED IN SONORA

From which • 97 SPECIES ARE CLASSIFIED IN A RISK ACCORDING TO THE OFFICIAL MEXICAN

STANDARD 059-SEMARNAT-2010

• FOR EXAMPLE, THE MEXICAN GRAY WOLF AND BLACK BEAR

53,675 1,023OVIS in numbers

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OVIS has successfully positioned its environmental management model and created alliances for wild-life protection with large Mexican companies such as ours, Cemex, Bimbo, and Alfa, among others, as well as with domestic and foreign universities.

The same has occurred with governmental agencies such as the Comisión Nacional de Áreas Natura-les Protegidas (Spanish for National Commission of Protected Areas) and the Consejo Nacional para la Ciencia y la Tecnología (Spanish for National Council for Science and Technology), both in Mexico, which have recognized and financed its research projects.

For example, during 2013, OVIS continued the restoration program of the Mexican gray wolf for its release into wild areas with the support of governmental funds from the Species-at-Risk Conservation Program in $950,000.00 MXN ($72,606.10 USD).

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OVIS coordinates the campaign NOW! Alliance for Reforestation focused on urban and local vegetable species. Its purpose is to increase life quality in the country’s cities by planning, creating, and preserving green areas.

Vitro has participated in this project since 2007. It has become our most important corporate volunteer program: each collaborator that wishes to do so may formally adopt a tree with the commitment to care for it and receive in exchange a certificate specifying the place where it will be planted.

In 2013, our collaborators prepared for five weeks to be volunteers and adopt a tree, reflecting on the advantages of urban reforestation, the type of species most appropriate for their communities, and advice on how to plant them.

We encouraged volunteers to plant the adopted tree in their homes or anywhere near in order to provide the proper maintenance and as a family reunion motive through activities related to its care.

Since its implementation, NOW! Alliance for Reforestation has recorded the voluntary adoption of over 53,000 trees that have reported survival rates of up to 86%, number significantly greater than other reforesta-tion initiatives.

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The trees for adoption belong to local species belonging to each of the regions where the campaign is made. OVIS acquires the trees from local providers to promote the economic development of the com-munities.

For example, in the State of Nuevo Leon, trees come from a community nursery located in Ejido La Trini-dad, inside Parque Nacional Cumbres.

2,700 of Vitro’s collaborators in Mexico and Bolivia participated in its seventh edition, who adopted 9,000 trees and registered their adoption in separate certificates to facilitate their monitoring.

Each tree offers an opportunity for family bonding and to teach values to our children, in addition to great environmental benefits like cleaner air, temperature reduction, and greater rainwater collection.

Find more information on NOW! Alliance for Reforestation at: http://www.now.org.mx

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The organization promotes hunting activities as a sustainable tool and allocates the funds obtained to the conservation and creation of scholarships that as of today have benefited over 100 students and researchers.

From Vitro’s initial support, to which several institutions, government funds, and the voluntary woks of researchers and conservationists have joined, OVIS has achieved a balanced scheme of economic self-sufficiency.

We invest in these projects because we believe that the biggest challenge of sustainable development is precisely finding a way to maintain a sound balance of the economic activity, human development, and the environment for the future.

For more information on this organization’s activities, visit http://www.ovis.org.mx

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5.4 committed to recyclingGRI EC1, EC6, EC8, EC9, EN2, EN3, EN5, EN6, EN22, EN26, EN27, EN30, SO1, SO5 & PR1

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Through our products, we are contributing towards sustainable development, since glass is 100% recy-clable and can be fully reintegrated to its own industrial process.

Therefore, we are committed to continuing with our permanent flat glass and containers recycling pro-grams. These represent the most important logistical effort of its kind in Mexico, given that since these products do not share the same chemical composition, they must be collected and selected in a sepa-rate type and color method.

in 2013, we recycled 182,552 tons of glass

EQUAL TO: RELEASING

OCCUPYING

IN WASTE DISPOSAL CENTERS

THE MAYAN PYRAMID OF KUKULKÁN

392,365.60 m3

15 TIMES

50.2249.78

Containers

229 million pieces

of containers

Represent savings of

116,413 gigajoules

Enough energy to light up

a fluorescent bulb for more

than 186,923 years.

Flat Glass

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We achieved 85.27% of our 213,000 tons of glass goal in 2013 due to market conditions, which were reflected in the accomplishment of 71.63% of the goal set for glass containers. It is important to note that despite these conditions, flat glass recycling surpassed its goal of 85,336 tons by 6.43%.

Unit: Tons

recycled glass by Vitro in Mexico

2006 2007 2008 2009 2010 2011 2012 2013

Flat GlassContainersTotal

200

150

100

50

0

65,190

109,022

126,535 119,604

152,133

181,438 182,552192,506 191,737

43,832

65,590

60,945

61,330

90,008107,466

112,334 113,12891,680

58,27462,125 73,972

80,172 78,60990,872

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In 2013, our glass recycling plants were 100% fully operational. Its optic equipment is capable of re-moving 95% of ceramic contaminants that affect its quality.

This treatment significantly increases the possibility of using cullet up to 45% for clear glass and up to 70% for colored glass. This aids in the melting process and reduces gas consumption and emissions.

In 2014, we will continue seeking the execution of the framework agreement for the National Glass Treatment Plan with the Mexican Secretaría de Medio Ambiente y Recursos Naturales (Ministry of Environment and Natural Resources), since for several temporary reasons, it was not executed in this period.

How we will advance in 2014?

Flat Glass 94,000

Containers 102,885

Total 196,885

Type Glass 2014 Goals

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We strengthen and create strategic recycling alliances with education institutions, hospitals, non-profit organizations, customers, municipalities, and commercial establishments, whose activities are support-ed by Vitro’s Embracing a More Transparent World program.

With an estimate amount of $1,720,854.60 Mexican pesos (approximately $131,520.57 USD).

With the growing reuse of glass and its connection with social projects, we advance in our capacity to create added value in all stages of our production processes.

STUDENTS18,772

MUNICIPALITIES WITH 2,691,881 INHABITANTS

27NON-PROFIT

ORGANIZATIONS

66HEALTH

INSTITUTIONS WITH 600 BEDS

5

Embracing a More Transparent World, we benefit:

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Independent review report of the Vitro 2013 Sustainable Development Report

Scope of our work

An independent and impartial veri�cation was made on the Vitro 2013 Sustainability Report.

Our work consisted in a review of the content of the report as to the coverage of indicators of sustainable performance, according to the de�nition of materiality and in compliance with the standard of the Global Reporting Initiative, GRI, version 3.1.

Standards

For the issuance of this veri�cation statement, Redes Sociales took as reference the ethical principles of independence of ISAE 3000 and guide for the GRI Sustainability Memories External Assurance.

Summary of activities

The actions carried out by Redes Sociales for the veri�cation were the following:

- Analysis of the information collection and validation processes.

- Veri�cation of central indicators included in report.

- Veri�cation of the quantitative and qualitative information based on the GRI indicator selection.

- Carrying out interviews with personnel involved in preparing the Report.

- Comparison between the 2013 report with that of 2012 with respect to follow up on programs, depth of information and increase of reported indicators.

Conclusions

There was no evidence showing that the content of the indicators reviewed in this report, as well as the processes and actions regarding the sustainability of Vitro contained any errors.

The review process shows that this Report communicates in a balanced and timely manner the indicators selected for veri�cation.

The Vitro 2013 Sustainability Report has been prepared pursuant to the Guide for the elaboration of Sustainability Reports of the Global Reporting Initiative, version G3.1, with a Level of Application A+.

Recommendations

Additionally, we will provide Vitro with an internal report about the �ndings and areas of opportunity revealed by the veri�cation process. However, and as a result of our review, we hereby provide the following general recommendations:

- Extend the information about the procedure for determination of the composition, training and experience required from the members of the maximum governance body and its committees, including considerations about gender and other diversity indicators.

- Implement or strengthen the processes necessary to transition into the G4 version of the GRI guidelines, as well as the formalization of a materiality study, which should orient the coverage of relevant aspects and indicators for stakeholders and according to the sustainability strategy of the organization.

Declaration of independence, competence and liability of Redes Sociales The collaborators of Redes Sociales have the necessary skills to verify the compliance with the international standards used in making the Sustainability Reports, for which they may render a professional opinion on the reports of the organizations with respect to their sustainability practices. The letter of external veri�cation of the Report and the internal use report, in no case should be understood as an auditing report, therefore no liability whatsoever is assumed regarding the systems and processes for management and internal control from which the information is obtained. The report and its contents are responsibility of Vitro.

Mariana Martínez Valerio Redes Sociales en LT S.A. de C.V

T. (55) 54 46 74 84 / [email protected]

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PROFILE 1.1 Message from the Top Management 1.2 Description of main impacts, risks and opportunities 2.1 Name of the organization 2.2 Main brands, products and services 2.3 Organizational operating structure 2.4 Headquarters location 2.5 Countries with operations 2.6 Nature of ownership and legal structure 2.7 Markets served 2.8 Size of the organization 2.9 Significant changes in the organizational structure 2.10 Awards and distinctions received REPORTING 3.1 Period covered by this report PARAMETERS 3.2 Date of most recent prior report 3.3 Cycle for presenting this report 3.4 Contact information for questions regarding the report 3.5 Process for definitions of the report’s content 3.6 Report’s coverage 3.7 Limits on this report’s scope 3.8 Basis for including information in the case of joint businesses 3.9 Measuring techniques for data and basis for calculations 3.10 Restatements on prior reports 3.11 Significant changes in the scope of this report 3.12 Table of contents for this report 3.13 External verification

43, 4, 9999, 129129, 129, 12, 249, 12, 14, 772424, 27, 63

1515151563, 15151512, 15151515, 24 2, 8, 28, 57, 75, 117 15

MANAGEMENT FOCUS INDICATOR PAGE

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CORPORATE 4.1 Corporate governance structure for the organization GOVERNANCE 4.2 Executive positions held by the Chairman of the Board of Directors 4.3 Number of independent Directors 4.4 Communication mechanisms with senior management 4.5 Reatio between corporate performance and compensation of Directors 4.6 Procedures to avoid conflicts of interest 4.7 Procedures for verifying the qualifications of members of the Board of Directors 4.8 Corporate Mission, Values and Code of Conduct 4.9 Board of Directors’ supervision over Code of Conduct performance 4.10 Evaluation of Directors’ performance 4.11 Adoption of a principle of caution 4.12 External initiatives supported by the organization 4.13 Associations the organization belongs to 4.14 Linkages with stakeholders 4.15 Basis for identifying and selecting stakeholders 4.16 Guidelines used for the addition of stakeholders 4.17 Concerns suggested by stakeholders that the organization supports ECONOMIC EC1 Generated and distributed economic value INDICATORS EC2 Financial consequences due to climate change EC3 Coverage of obligations derived from social benefit programs EC4 Significant financial help received from governments EC5 Relationship between starting salaries and local minimum wages EC6 Policies and practices with local suppliers EC7 Procedure for local hiring of executives


30, 5930, 5930, 59 42 30, 59 4230, 49, 50, 59 3, 9, 42 30, 59 30, 5968 100, 103 1003, 29, 58, 76, 94, 103, 11815, 29, 58, 76, 118 15, 29, 58, 76, 118 15, 103

12, 14, 110, 133, 142 122 11068, 133 77 49, 50, 142 49, 50

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EC8 Investments for public benefit EC9 Understanding of indirect economic impacts ENVIRONMENTAL EN1 Materials used INDICATORS EN2 Volume of quantifiable material EN3 Direct energy consumption EN4 Indirect energy consumption EN5 Energy savings driven by efficiencies EN6 Direct energy savings efficiencies and results EN7 Indirect energy savings efficiencies and results EN8 Total water recovery EN9 Water sources affected by usage EN10 Volume of water recycled and reused EN11 Protected and unprotected nearby nature areas EN12 Impact on nature areas located in nearby areas EN13 Protected and restored habitats EN14 Management strategies for the impact on biodiversity EN15 Affected endangered species in nearby nature zones EN16 Direct green house gas emissions EN17 Indirect green house gas emissions EN18 Initiatives to reduce green house gas emissions EN19 Harmful substance emissions to the ozone layer EN20 NOx and other significant emissions into the atmosphere EN21 Total discharge of waste water EN22 Total amount of waste generated EN23 Total amount of accidental spills


110, 133, 142 110, 133, 142

68 142 122, 142 122 122, 142 122, 142 122 122 122 122 122122 24, 122, 133 122, 133 122 122 122 122 122 122 122 24, 122, 142 119

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EN24 Total managed dangerous waste EN25 Biodiversity protection in natural water sheds EN26 Initiatives to reduce the environmental impact of activities EN27 Recovery of products sold and packaging materials EN28 Significant fines for non-compliance to regulations EN29 Transportation impact on the environment derived from activities EN30 Environmental expenses and investment LABOR LA1 Detail of the labor force PRACTICES LA2 Total employees and average turnover LA3 Social benefits for full time employees LA15 Return to work and retention rates after parental leave, by gender. LA4 Percentage of employees covered by a collective agreement LA5 Pre- announcement period for organizational changes LA6 Number of workers participating in health and safety committees LA7 Absenteeism, professional illnesses, accidents and lost work-days LA8 Programs for training in risk control LA9 Health and safety issues covered in collective labor agreements LA10 Average hours dedicated to training LA11 Management of worker skills and aptitudes LA12 Total employees receiving performance and development evaluations LA13 Composition of the corporate governance body LA14 Relationship between base salaries for men and women


122 122 68, 122, 142 68, 142 94122 133, 142

77 77 77, 110 94

777777 77 89, 94 77 89 89 89 30, 59 77

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HUMAN HR1 Investment agreements that include Human Rights clauses RIGHTS HR2 Distributors and contractors analyzed with regards to Human Rights HR3 Hours of employee training over Human Rights HR4 Number of incidents of discrimination HR5 Risk analysis activities for freedom of association HR6 Activities prone to child exploitation HR7 High risk operations that might cause episodes of forced labor HR8 Safety personnel trained in Human Rights issues HR9 Incidents identifiable as Rights violations to indigenous people HR10 Operations subject to human rights reviews and/or impact assessments HR11 Grievances related to human rights filed, addressed and resolved through formal grievance mechanisms SOCIALS SO1 Management of social impact INDICATORS SO9 Operations with negative impacts on local communities SO10 Prevention and mitigation measures implemented in operations with negative impacts on local communities SO2 Business units analyzed for corruption risks SO3 Employees trained in anti-corruption procedures SO4 Measures taken in handling corruption incidents SO5 Public policy approach and lobbying SO6 Financial or in kind contributions to political parties SO7 Sanctions derived from monopolistic or against free competition causes SO8 Sanctions derived from non-compliance to laws or regulations


77 49, 50, 77 89 42 77 42, 77 77 42, 89 42 77 42

94, 100, 142 103 103

42 42, 89 42 100, 142 100 42 63

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PRODUCT PR1 Product health and safety during its life cycle RESPONSIBILITY PR2 Non-compliance to health codes covering the product PR3 Required product information for the product norms PR4 Non-compliance to labeling and information codes PR5 Programs for customer satisfaction PR6 Compliance with communication codes PR7 Incidents of non-compliance to communication codes PR8 Complaints based on the leakage of customer confidential data PR9 Fines for non-compliance to regulations on product use


63, 68, 142 63 63 63 63 63 63 63 63

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contact

We want to hear from you; if you have any suggestion, question, or comment about this report, please address it to our Sustainable Development Office:

Av. Ricardo Margáin 400Valle del CampestreSan Pedro Garza García, Nuevo LeónCP 66265, México

Email: [email protected]

Telephone:+52 81 8863 1600 e. 5239

To know more about Vitro’s sustainability efforts visit our Social Responsibility section at http://www.vitro.com, where you will also find our previous reports.

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