advancing workplace mental health –panel discussion · management training assessment employee...
TRANSCRIPT
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Advancing Workplace Mental Health – Panel DiscussionSchedule 2 Employers Conference 2015
#workplaceMH
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Mental Health in the Workplace –The Standard and Case Study Project
October 6, 2015Nitika Rewari, Program Manager, Workplace, Mental Health Commission of Canada
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Calls for the creation of mentally healthy workplaces, including the broad‐based adoption of standards for psychological health and safety.
Mental Health Strategy for Canada
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Overview• The What Nots• The Business Case – Economic and Social Impact• The National Standard on Psychological Health and Safety in the Workplace
• The Case Study Project
• Early Findings
• Panel Discussion with leading employers
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WHAT NOTs
What I am NOT here to tell you?
That workplace mental health is something you can tackle in your workplace in one day, one month, one year…
That you are starting from scratch!
That you can do this off the side of your desk
That the National Standard of Canada for Psychological Health and Safety in the Workplace increases your legal obligations in any way, although it may assist you to fulfill your current obligations
That you can or should do this all by yourself (as an employer or as one tasked with implementing strategies to address workplace mental health)
That employees don’t play a role in this or don’t have any accountability
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Psychological disorders matter to the workplace because…They typically occur during their prime working years
They impact cognitive, interpersonal, and motivational skills that are essential for productive work and social functioning
They take an increasing portion of healthcare and other resources
– Lifetime prevalence: 33%+– Often recurring and/or chronic– “Invisible” illness with considerable stigma
– 2/3 of adults are at work 60% of their waking hours– Contribute to accidents, incidents and illness (comorbidity)
– estimated to cost Canadian economy $52 billion– 2/3 of cost born by employer
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Costs of Doing Nothing
Presenteesim Absenteesim Disability claims Turnover ‐ Grievances /
complaints Legal implications
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Return on InvestmentAccording to Towers Watson’s 2012 – 2013 Global Workforce Study, employers that successfully invest in supporting both employee health and employee confidence in their financial well‐being drive a surprisingly high return on investment for stakeholders
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The Solution: Framework and strategies for continued effort on mental health in the workplace at Ottawa Police Services
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1. Start by understanding the factors
Psychological Support Civility & Respect Recognition & Reward
Organizational Culture Psychological Demands Involvement & Influence
Psychological Protection
ClearLeadership & Expectations
Growth & Development Workload ManagementEngagement
Balance
SupportivePhysical Environment
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Our Mental Health Sits on a Continuum
An individual’s mental health can move from good to poor mental health along a gradient on a daily basis
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National Standard for Psychological Health & Safety in the Workplace
ProgramsWorkplace awareness campaigns
Occupational health services department
Integrated wellness program
Peer support programs
Self‐help tools
PoliciesAccommodation policies
Return to work plans
Employee recognition
Space for privacy (e.g. quite room)
BenefitsEAP or EFAP
STD & LTD leave
Paid leave for medical appointments or family obligations
Prescription drug coverage
Coverage for psychological services
TrainingResiliency
Mental health training (e.g. MHFA)
Anti‐stigma training (e.g. The Working Mind)
Respect in the workplace
Management training
AssessmentEmployee surveys (Guarding Minds @ Work)
Interactive Audit Tool
Mental Health at Work (Excellence Canada)
Health risk assessments
2. Implement a strategy
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Foundation of Management System Approach
Plan
DoCheck
Act Legal & other requirements Hazard & risk identification
and assessment OHS objectives & targets
Preventive & protective measures
Emergency prevention, preparedness, & responses
Competence & training Communication & awareness Procurement & contracting Management of change
Monitoring & measurement
Incident investigation & analysis
Internal audits Preventive &
corrective action
Management review Continual improvement
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Big changes happen one step at a time.
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Framework: The StandardThe National Standard of Canada for Psychological Health and Safety in the workplace is a set of guidelines, tools & resources focused on promoting employees’ psychological health & preventing psychological harm due to workplace factors
• Voluntary – set of tools, not rules• Aligned on existing standards and
tools• Applicable to any organization• Intended to enable employers and
employees measure progress
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Purpose of the StandardPrevent psychological harm from conditions in the workplace
Promote psychological health in the workplace through support
The Goal of the Standard is to facilitate the creation of a workplace in which every effort is made to avoid foreseeable injury to the mental health of employees
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National Standard for Psychological Health & Safety in the Workplace
ProgramsWorkplace awareness campaigns
Occupational health services department
Integrated wellness program
Peer support programs
Self‐help tools
PoliciesAccommodation policies
Return to work plans
Employee recognition
Space for privacy (e.g. quite room)
BenefitsEAP or EFAP
STD & LTD leave
Paid leave for medical appointments or family obligations
Prescription drug coverage
Coverage for psychological services
TrainingResiliency
Mental health training (e.g. MHFA)
Anti‐stigma training (e.g. The Working Mind)
Respect in the workplace
Management training
AssessmentEmployee surveys (Guarding Minds @ Work)
Interactive Audit Tool
Mental Health at Work (Excellence Canada)
Health risk assessments
Accreditation/Certification
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Implementing the Standard
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Case Study ProjectThree year national study (Feb 2014 – March 2017)
• Breakdown barriers to implementation and identify gaps and challenges
• Determine promising practices
• Build a strong business case for implementation
• Inform future revisions to the Standard
• Identify tools/resources to help with implementation
• Create a blueprint for future organizations that wish to implement the Standard
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Geographic representation of participating organizations (head office locations only)
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LandscapeOrganization Characteristics at Baseline (43 Total)
Employee Representation
Unionized Mixed Non‐Unionized
10 19 14
Type Public For Profit Not for Profit
30 8 5
Size Small (1‐99) Medium (100‐500) Large (500+)
12 3 28
Reach Local/Regional Provincial National
12 18 13
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Organizations are implementing the Standard to
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Why did organizations begin their journey?
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Implementation Facilitators
1. Active leadership support
2. Adequate structure and resources
3. Organizational size
4. Psychological health awareness
5. Existing Psychological Health and Safety processes, policies, and programs
6. Prior implementation Experience
7. Connection
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Implementation Barriers
1. Limited access to psychological health data
2. Significant organizational change
3. Inconsistent leadership support
4. Lack of demonstrated employee awareness
5. Inadequate resources
6. Conceptual confusion (e.g. critical events, excessive stress)
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But don’t take my word for it!
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Panel Discussion
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Sari Sairanen
Sari Sairanen, Director Health and
Safety, Unifor
Largest Private Sector Union, with more than 305,000 members across the country,
working in every major sector of the Canadian economy. The union itself has 400 employees across the country, working at 22
sites.
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Melissa Barton
Melissa Barton, Director, Organizational Development & Healthy Workplace, Sinai Health
System
A public organization with 446 tertiary care beds, affiliated with the University of
Toronto. It has 4,600 full‐time and part‐time staff, unionized and non‐unionized staff,
physicians, nurses and volunteers.
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Lauren Bernardi
Lauren Bernardi, Principal, Bernardi Human Resource
Law LLP
A law firm that practices exclusively in the areas of labour, employment
and human rights law. The organization employs seven lawyers
and five support staff.
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Judy Kerling
Judy Kerling, Supervisor Health, Safety &
Wellness, Region of Peel
A public government organization that serves 1.3 million residents in approximately 88,000
businesses in Brampton, Caledon, and Mississauga. Region of Peel has
approximately 5,300 employees who work in various departments including: HR, Health,
Public Works, Employee and Business services, and Corporate services. 50% of the workforce is unionized, under 4 different union and 12 collective bargaining units.
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Question 1:
What key enablers of success need to be in place for a large organization to obtain buy‐in from senior leadership behind a multi‐year framework implementation, such as The Standard?
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Question 2:
Is The Standard applicable for a small to medium sized organization? If so, why?
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Question 3:
What are the key elements of management‐union relationship that strengthen the implementation journey?
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Question 4:
What lessons have you learned (and can share) that will allow other organizations to pursue their implementation journey with The Standard?
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Thank you! Questions?
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ResourcesDownload Action Guide for Employers ‐ provides guidelines that encourage executive leadership to commit to making mental health in their workplace a priority
Visit Great‐West Life Centre for Mental Health in the Workplace for free tools & resources: http://www.gwlcentreformentalhealth.com/english/index.asp
Train employees in Mental Health First Aid so they can recognize emerging mental health problems or crises in themselves and their colleagues, and provide initial help http://www.mentalhealthfirstaid.ca/EN/Pages/default.aspx
Take advantage of the free and comprehensive set of resources offered by Guarding Minds at Work to help protect and promote psychological health and safety in the workplace http://www.guardingmindsatwork.ca/
Learn about additional solutions for employers and supports for employees offered by Mental Health Works, a national program of the Canadian Mental Health Association
Join Partners for Mental Health in taking the pledge to support the improvement of mental health for all Canadians. http://www.partnersformh.ca/
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Monthly WebinarsJoin us on the last Wednesday of the month at Noon (ET) and learn on
exciting topics and be part of the change!
Please visit our website at:www.mentalhealthcommission.ca/English/wor
kinar
Or watch them directly on YouTube:www.youtube.com/user/1MHCC