advantage weichert: high touch/high tech michael montsko president, weichert lead network
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Advantage Weichert: High Touch/High Tech Michael Montsko President, Weichert Lead Network. Michael Montsko. President, Weichert Lead Network "100 Most Influential Real Estate Leaders" by Inman news. Leads our state-of-the-art customer contact center. - PowerPoint PPT PresentationTRANSCRIPT
Home of unlimited opportunity.Home of unlimited opportunity.Home of unlimited opportunity.Home of unlimited opportunity.
Advantage Weichert: Advantage Weichert:
High Touch/High TechHigh Touch/High Tech
Michael MontskoMichael MontskoPresident, Weichert Lead NetworkPresident, Weichert Lead Network
Home of unlimited opportunity.Home of unlimited opportunity.
Michael MontskoMichael Montsko
Leads our state-of-the-art customer contact center. Uses sophisticated technology to deliver responsive
personal service to online and 800-number customers seven days a week.
The Weichert website averages 2.4 million visitors per month, and contact center specialists typically respond to a customer web inquiry in less than a minute.
In 2005, 2006, 2007 and 2008, Mr. Montsko was listed as one of the "100 Most Influential Real Estate Leaders" by Inman news.
Prior to joining Weichert, Montsko was vice president and chief technology office for YHD/Foxtons, Inc.
Designed and developed complex Internet applications for AT&T’s consumer long distance division.
President, Weichert Lead Network"100 Most Influential Real Estate Leaders" by
Inman news.
Home of unlimited opportunity.Home of unlimited opportunity.
Real Estate OnlineReal Estate Online
“Real estate”Over 2.2 BILLION results!
Home of unlimited opportunity.Home of unlimited opportunity.
Real Estate online is very Real Estate online is very competitive competitive
Agent Web Sites
Nat. Broker SitesReal Estate Sites Newspaper Sites
Local Office SitesMLS sites
Home of unlimited opportunity.Home of unlimited opportunity.
Weichert.comWeichert.com
Hitwise data June 2009
* Source: Hitwise
Weichert.com is one of the Top 5 broker sites.
Weichert.com is one of the 25 most popular real estate sites.*
Weichert.com is rated in the top 1% of real estate Web sites.
Home of unlimited opportunity.Home of unlimited opportunity.
Weichert.comWeichert.com
Hitwise data June 2009
How does Weichert.com rank for the 16
East Coast States?
Home of unlimited opportunity.Home of unlimited opportunity.
Weichert.com – East Coast Weichert.com – East Coast RankingsRankings
Hitwise data June 2009
Weichert.com is #1 Broker site for the East
Coast*
Weichert.com is #10 real estate
site for the East Coast*
* HitWise - Most Popular Websites in Business and Finance - Real Estate ranked by Visits from Selected Segments - 12 Rolling Weeks ending October 6, 2012
(CT, DE, DC, FL, GA, MD, ME, MA, NH, NJ, NY, NC, PA, NC, VT, VA )
Home of unlimited opportunity.Home of unlimited opportunity.
Over 1.4 Million leads sent Over 1.4 Million leads sent
2003 -20122003 -2012
Home of unlimited opportunity.Home of unlimited opportunity.
How do we do it?How do we do it?
1. Search engine placement
2. Listing syndication partners
3. Lead purchasing
4. Banner Advertising
5. Link placement
6. Real estate directories
7. Social Media
8. Video Ads
9. Strategic Partnerships
9 components of WLN’s Multi Million dollar digital advertising budget
Home of unlimited opportunity.Home of unlimited opportunity.
Listing Syndication Listing Syndication PartnersPartners
We have our own syndication company that syndicates to over 300 real estate sites across America
Home of unlimited opportunity.Home of unlimited opportunity.
Listing Syndication Listing Syndication PartnersPartnersNYTimes.com
Home of unlimited opportunity.Home of unlimited opportunity.
Trulia.com Trulia.com WLN purchases Featured Listings on Trulia.com
Home of unlimited opportunity.Home of unlimited opportunity.
Must Pay to PlayMust Pay to PlayTrulia.com
Home of unlimited opportunity.Home of unlimited opportunity.
Must Pay to PlayMust Pay to PlayZillow.com
Home of unlimited opportunity.Home of unlimited opportunity.
Homefinder.comHomefinder.com
Homefinder.com distributes our listings to 230+ newspaper web sites
Owned by the Tribune Co, Gannett, and McClatchy
Chicago Tribune, Orlando Sentinel, Baltimore Sun, Los Angeles Times, and Miami Herald
I-phone Open House search Listings may not appear on some sites
Home of unlimited opportunity.Home of unlimited opportunity.
Listing Syndication Listing Syndication PartnersPartners
View Updated flyers Weichert.com & Weichert Lead Network Facts now available on
Weichertone.com!
Go to:
Home of unlimited opportunity.Home of unlimited opportunity.Home of unlimited opportunity.Home of unlimited opportunity.
Lending Tree partnershipLending Tree partnership
WLN negotiated a deal with LendingTree to handle their customers who are interested in real estate services.
In 2012 WLN expects to receive over 100,000 customers from LendingTree
Home of unlimited opportunity.Home of unlimited opportunity.
Digital Branding Digital Branding CampaignsCampaigns
WLN doesn't only focus on lead generation WLN is working hard to build the Weichert, Realtors Brand Real Estate shoppers are online Almost 90% of buyers use the internet to search for a home
Home of unlimited opportunity.Home of unlimited opportunity.
Behavioral Banner Behavioral Banner campaignscampaigns
The concept is simple; if an individual has demonstrated a recent focused interest on a particular product, service or travel destination, they are more likely to notice (and act!) on a related banner ad message they see - no matter what site they are visiting.
Home of unlimited opportunity.Home of unlimited opportunity.
Behavioral Banner Behavioral Banner campaigncampaign
Behavioral Banner Behavioral Banner campaigncampaign
When they visit the real estate section
they get TAGGED!
When they visit a different real estate
section they get TAGGED again!
3 tags and your it! The person is now flagged as a real estate intender.
Now we can target them on thousands of
other web sites.
Home of unlimited opportunity.Home of unlimited opportunity.
Re-targeting Banner Re-targeting Banner campaigncampaign
Re-targeting Banner Re-targeting Banner campaigncampaign
Would you like more Seller
leads?
When they visit the Seller
section of Weichert.com
they get TAGGED!
Now we can target them on thousands of
other web sites.
Home of unlimited opportunity.Home of unlimited opportunity.
Weather Banner campaignWeather Banner campaignWeather Banner campaignWeather Banner campaign
Home of unlimited opportunity.Home of unlimited opportunity.
Weather Banner campaignWeather Banner campaignWeather Banner campaignWeather Banner campaign
• Sick of the Snow Campaign • Targeted weather channels • Ran campaign during snow storms • Targeted States hit by the storms• Over 9 Million impressions
Home of unlimited opportunity.Home of unlimited opportunity.
Banner AdsBanner AdsBanner AdsBanner AdsWeichert Banners
Millions
impressions on
1000’s of sitesBanners Available on
WeichertOne.com
Home of unlimited opportunity.Home of unlimited opportunity.
TV AdsTV AdsTV AdsTV Ads
“If a picture is worth a thousand words
then a video is worth a million”
Home of unlimited opportunity.Home of unlimited opportunity.
TV AdsTV AdsTV AdsTV Ads
How many of you watch TV?
How many of you record TV shows you watch?
How often to you fast forward through the commercials?
Home of unlimited opportunity.Home of unlimited opportunity.
TV Ads on the internetTV Ads on the internetTV Ads on the internetTV Ads on the internet
The advantages of online video ads are that you only
pay for complete views and you can do advanced
targeting
Home of unlimited opportunity.Home of unlimited opportunity.
TV AdsTV AdsTV AdsTV Ads
YTD our video Ads have received almost
1 million Impressions!
Home of unlimited opportunity.Home of unlimited opportunity.
Jets = Brand LeveragingJets = Brand LeveragingJets = Brand LeveragingJets = Brand Leveraging
Leveraging secondary brand association to create brand equity
Advertising on the NY Jets web site
One of the sponsors of Jets Talk Live
Home of unlimited opportunity.Home of unlimited opportunity.
FacebookFacebookFacebookFacebook
Visit Weichert’s Facebook page
https://www.facebook.com/weichert
and hit the “Like” button!
Home of unlimited opportunity.Home of unlimited opportunity.
Facebook AdsFacebook AdsFacebook AdsFacebook Ads
Running Ads on Facebook
How many times have our Ads been displayed on
Facebook?622,738,383
Home of unlimited opportunity.Home of unlimited opportunity.
Paid Search – Google, Bing, Paid Search – Google, Bing, and Yahooand Yahoo
Home of unlimited opportunity.Home of unlimited opportunity.
Paid Search – Google, Bing, Paid Search – Google, Bing, and Yahooand Yahoo
WLN is now bidding on over
1 MILLION keywords on Google
Home of unlimited opportunity.Home of unlimited opportunity.
Paid Search – Google, Bing, Paid Search – Google, Bing, and Yahooand Yahoo
YTD our Search Ads have been shown over
300 Million times!
Home of unlimited opportunity.Home of unlimited opportunity.
Paid Search – Google, Bing, Paid Search – Google, Bing, and Yahooand Yahoo
YTD our Search Engine Ads have generated nearly 3 Million clicks
to Weichert.com
Home of unlimited opportunity.Home of unlimited opportunity.
The Future of Awesome!The Future of Awesome!
Home of unlimited opportunity.Home of unlimited opportunity.Home of unlimited opportunity.Home of unlimited opportunity.
Mobile Devices are changing Mobile Devices are changing the worldthe world
Home of unlimited opportunity.Home of unlimited opportunity.
Weichert iPhone AppWeichert iPhone App
Weichert has invested and will continue to
invest heavy in mobile technologies
2011 Weichert revamped our mobile
web site
2010 Weichert began development of our
iPhone App
Home of unlimited opportunity.Home of unlimited opportunity.
Weichert’s mobile and iPhone App Weichert’s mobile and iPhone App traffic traffic
Now get up to 700,000 visits per month!
YTD Mobile traffic is up over 300%!
Home of unlimited opportunity.Home of unlimited opportunity.
*Based on a minimum of 10 closed transactions
WeichertRents.com
• Rental lead volume up 10% over last year!
• Launched a new version of WeichetRents.com
• New features include Improved Map Search
• New listing pages• Overall improved look
and feel!
WeichertRents.comWeichertRents.com
Home of unlimited opportunity.Home of unlimited opportunity.
WLN vs. The IndustryWLN vs. The Industry
Kathleen DevineDirector of Sales, WLN
Home of unlimited opportunity.Home of unlimited opportunity.
*Based on a minimum of 10 closed transactions
This year we tested:
The 2012 Weichert ChallengeTwo years ago we proved Weichert had the best lead
generation system and response time!
• Quickness and ease of web forms
• Time between filling out web form and initial contact.
• Notable experiences.
Home of unlimited opportunity.Home of unlimited opportunity.
Home of unlimited opportunity.Home of unlimited opportunity.
The Weichert ChallengeThe Weichert Challenge
• We tested the competition and We tested the competition and WeichertWeichert was the quickest live response of all 18 companies in our test.
• Of those reviewed, Long & Foster was second, 30 minutes later.
• Coldwell Banker, Century 21, Keller Williams and Prudential NEVER contacted us by phone.
• Based on our experience, Weichert is Weichert is clearly the winner in quickness and clearly the winner in quickness and quality of response.quality of response.
Internet CompetitionInternet CompetitionWeichert is the Winner!Weichert is the Winner!
See the full presentation on Weichert University!
Home of unlimited opportunity.Home of unlimited opportunity.
Why is Weichert’s Internet Marketing Why is Weichert’s Internet Marketing Strategy Superior?Strategy Superior?
• We beat the industry’s response times! With 50% of internet inquiries unanswered ~ the national average response time is 2 ½ days!(NAR)
• Weichert’s state of the art National Call Center responds to internet inquiries in minutes. (Avg. 3 min.!) Often responding to Brand X listing inquiries long before the listing broker.
• Industry mainly emails leads: We scrub out 52% of inquiries and introduce you to a live customer on the phone at the peak of their interest. Giving you the best chance Giving you the best chance
of conversionof conversion!!
Home of unlimited opportunity.Home of unlimited opportunity.
What % of 2011 Buyers What % of 2011 Buyers found their Agent online?found their Agent online?
10% 27% 54% 74%
Question #1Question #1
Home of unlimited opportunity.Home of unlimited opportunity.
How Buyers found their How Buyers found their agentagent
10% of 2011 Buyers found their Agent on a web site
Source: NAR, 2010 Profile of Home Buyer and Sellers
Home of unlimited opportunity.Home of unlimited opportunity.
How Buyers found their How Buyers found their agentagent
Source: NAR, 2010 Profile of Home Buyer and Sellers
50% of 2010 Buyers were referred
to an agent by a friend/family member or were past customers!
Home of unlimited opportunity.Home of unlimited opportunity.
1 lead has resulted in 14 additional customers and $128K commission!
Not actual customer images
PLUSPLUS all of the all of the Residual Business Residual Business
Home of unlimited opportunity.Home of unlimited opportunity.
Possible Additional IncomePossible Additional Income
$150,000
$121,000
$50,000
$25,000
Lex LianosSales AssociateVienna, Virginia
Christine McGuinessSales AssociateChevy Chase Uptown, DC
Lorin ArnoldSales AssociateBurlington, NJ
Tonya DunkleSales AssociatePaoli, PA