advantedge sales deck - oct
TRANSCRIPT
AdvantEDGE is designed specifically to ensure a smooth transition to PGi
solutions, drive higher user adoption rates to maximize your ROI, and
provide everyone in your organization the best experience possible.
THE PGi ADVANTEDGE CUSTOMER
SUCCESS PROGRAM ENSURES:
A smooth transition to our
products, services and solutions
High user adoption to
ensure maximum ROI
An outstanding
customer experience
• Project Scope
• Identify Technical
Requirements
• Assemble Team
• Pinpoint Training
Needs
• Build Implementation
Strategy
• Create Training Plans
• Configure Account
& Billing Structure
• Phase I
• Setup End User Accounts
• Implement Solution
• Send Comprehensive
Communications
• Send Training Notices
& Account Activations
• Provide Account Details
• Train & Activate
• Ongoing Training
• Analyze Adoption
• Measure ROI
THE PGi ADVANTEDGE PROCESS:
CONTENT
SECOND LEVEL TEXT
• SUB TEXT
• SUB TEXT
• SUB TEXT
• SUB TEXT
1. Adoption rates climb to nearly 80% vs. 14% for
typical software companies, providing our
customers great ROI
2. Training and Adoption Programs drive a 5X
increase in tool usage which drives a better
customer experience
3. 100% of customers implemented by PGi’s
AdvantEDGE team are “Very Satisfied” with their
experience
4. 97% of customers cite that Training and Adoption
Programs as key implementation success factors
THE RESULTS OF PGi ADVANTEDGE
“The Implementation Specialist was excellent
and kept us on target despite our constant
changes that extended the length of the
implementation.”
“The implementation process was smooth and
organized right up to the end. All the
appropriate people were engaged. The
implementation team works their craft well.”
“The implementation team always went over
and beyond to make sure the change process
was as smooth as possible.”
“The Implementation Team was outstanding in
their dedication to client service. They were
extremely communicative, flexible, and
professional.
Thank you!”
WHAT OUR CUSTOMERS ARE
SAYING ABOUT PGi ADVANTEDGE?
