BANKING OPERATIONS OFFICER (2 POSITIONS)Tanzania Postal Bank (TPB) seeks to appoint dedicated, self motivated and highlyorganized Bank Operation Officer 2 positions) to join the Technology andOperations team based in Tunduma mini branch.

Reporting Line: SupervisorLocation: Tunduma mini BranchWork Schedule: As per TPB Staff regulationsDivision: BranchesSalary: Competitive Remuneration

Essential Duties and Responsibilit ies:-

Guide prospective customers who come over the counter for enquiries.

Coordinate all counter activities while ensuring that quality service is provided tocustomers.

Receive Cash and Cheque deposits

Posting Transactions

Verify teller proof of cash and teller proof of cheques against actual documentsby ticking and signing the printouts.

Scrutinize internal vouchers to ensure that they are properly drawn andauthorized in line with the approval limits.

Handle Foreign Exchange Transactions

Cross sell Banks Products to Customers

Affixing photographs in new/continuation customer pass books

Correspond with Cards custodians on issues relating to ATM cards, check reportsin order to solve customer complaints.

Any other duties as may be assigned by Supervisor/BFO from time to time.

Tanzania Postal Bank is an established Bank by the Act No. 11 of 1991 asamended by Act No. 11 of 1992. TPB is a Bank that provides competitivefinancial services to our customers and creates value for our stakeholdersthrough innovative products.

TPB is a Bank, whose vision is “to be the leading bank in Tanzania in theprovision of affordable, accessible and convenient financial services”. As partof effective organizational development and management of its human capitalin an effective way, TPB commits itself towards attaining, retaining anddeveloping the highly capable and qualified workforce for TPB betterment andthe Nation at large.

Comply with the Policies and standards, Local laws and Regulations, Controls andProcedures of the Bank.

Report Suspicious Transactions

Ensure you comply with Money Laundering Prevention as per Bank Policy, Knowyour Customer(KYC)/Customer Due Diligence (CDD)

Issue new passbooks and ID cards to new customers.

Scrutinizing and short casting customers passbooks before making payment oncustomer’s accounts

Computing and charging commissions, interest and all other bank charges oncustomers.

Fill delivery notes/registers for items moved from one office to another by post ofdispatch.

Balancing teller’s cash at the closure of business daily.

Check and sign back-office entries raised by the respective clerks/tellers.

Prepare Bank reconciliation statement timely and accurately.

Reconcile and clear all suspended transactions

Filing/bundling records for safe keeping in the record rooms.

CONTRIBUTES TO

Customer – Service Delivery/Enquiries Efficient and Quality Service to Customers

KEY PERFORMANCE INDICATORS

Customer Satisfaction Individual Productivity and Turnaround time Minimum Cash Differences Accuracy of Transactions Postings

FOR GRADING PURPOSES - DIMENSIONS

Tellers are not permitted to hand cash to another staff member to pass on toa customer. Similarly, tellers should not accept cash from other staffmembers depositing cash on behalf of customers.

Tellers must lock their cash drawers and remove the key whenever they leavetheir counters.

Whenever a teller/cashier does not perform teller duties for more than 3working days, his/her cash till should be emptied out and the cashsurrendered to the Cash custodians.

EXPERIENCE AND KNOWLEDGE REQUIRED

Education: Bachelor Degree or Advanced Diploma or equivalentqualification

Experience: At least 1 year of relevant Banking experience Working knowledge of Equinox Functionality Attention to details

The position will attract a competitive salary package, which include benefits.Applicants are invited to submit their resume (indicating the position tit le in thesubject heading) via e-mail to: recruitment@postalbank.co.tz . Applications viaother methods will not be considered. Applicants need to submit only the CurriculumVitae (CV) and the Letter of Applications. Other credentials will have to be submittedduring the interview for authentic check and other administrative measures.

Tanzania Postal Bank is an Equal Opportunity Employer and is verycommitted to environmental, health and safety Management.

Tanzania Postal Bank has a strong commitment to environmental, health and safetymanagement. If you are not contacted by Tanzania Postal Bank within seven (7)days after the closing date, you should consider your application as unsuccessful.Late applications will not be considered. Short listed candidates may be subjected toany of the following: a security clearance; a competency assessment; physicalcapability assessment and reference checking.

P lease forward your applications before January 31st, 2014