advocacy on the inside: demonstrating the value of your service ara ica sep 2011.ppt
DESCRIPTION
A presentation offering a toolkit of resources and techniques to help you advocate for your service and demonstrate its value given to the ARA/ICA Conference in Edinburgh in September 2011TRANSCRIPT
Advocacy on the Inside
Demonstrating the Value of Your Service
ARA and ICA Conference, Edinburgh 2011
Barriers
Communicate
Stakeholder Management
I
A B C
D E F
HG
Identify stakeholders Develop the detailPlotstakeholders
Plan communications
Build key messages
Plan stakeholderinteraction
Performance Measures
Balanced Scorecard
Baselines
Surveys and Usage Trends
The Lifeblood of the Organisation