Velocity of Change: Adapting for Enterprise Communications

Transformation October 17, 2012

OCTOBER 18, 2012

Accelerating your business decisions

Transforming Business

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What is (enterprise) transformation?

The fundamental change to the way a business operates, whether that be moving into a new market or operating in a new way.* It is an approach that attempts to align an organization's activities relating to people, process and technology more closely with its business strategy and vision. This fundamental change aims to meet long-term objectives. * Cap Gemini website: Business Transformation November 2011.

Those Who Did And Those Who Didn’t

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Today’s Technology Is Tomorrow’s Flip

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Source: IBM’s Global Innovation Outlook, Joseph Jacobsen, Organizational and Individual Innovation Diffusion, 2004

Flip Video – 4 years from hot start-up to obsolete

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Adapt and Survive

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“It is not the strongest of the species that survive, nor the most intelligent, but the one that is most responsive to change.”

- Charles Darwin

Enterprise Networks Must Evolve…

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“Nearly half of all enterprise networks will be obsolete within 5 years”

Consumers Leading the Way

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Yesterday Today

Transformation Of Enterprise Communications

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Infrastructure Cloud, Mobile, Collaboration

Today’s Network Must Evolve

• 14 billion global devices connected to networks in 2015

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• 35 billion terabytes of data stored in the cloud in 2020

• 183 billion mobile apps downloaded in 2015

Today’s Network Must Evolve

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By 2015, social

networking will be a more

popular communication

mechanism than voice or

SMS

85% of all new point of sale terminals

shipped in 2016 will be NFC-enabled

By 2015, online video users will double to just over 1 billion people

By 2017, 2.1 billion

people will have

smartphone

Adapt Or Become Extinct!

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2012 - Beyond

Apple vs RIM (RIP)

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VS

Apple vs RIM – Transform or Die!

0

20

40

60

80

100

120

2007 2008 2009 2010 2011 2012 (3Q)

Blackberry

iPhone

iPad

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Sale

s in

mill

ion

s

iPhone introduced Jun ‘07

iPad introduced Apr ‘10

Company Growth Rate

Apple vs RIM - Transform or Die!

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$0

$200

$400

$600

2007 2008 2009 2010 2011 2012

RIM Stock

Apple Stock

AAPL $666.27 – 10/3/12

RIMM $8.05 – 10/3/12 RIMM $116.94 – 11/2/07

AAPL $199.83 – 12/28/07

2007-2012 Stock Prices

Applications & Networks are Colliding

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Cloud Mobile Communications Collaboration

Roadmap to Transformation

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Assess | Design | Roadmap | Business Case

• Identify current challenges

• Align initiatives with business objectives

• Create industry-specific roadmap

• Develop business case & TCO/ROI model

Roadmap to Transformation

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Develop | Source | Implement | Manage

• Review internal capabilities

• Conduct & manage RFP/Sourcing

• Develop implementation & rollout plan

• Provide Lifecycle Management

During This Evolutionary Period…

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Adapt and transform

Remain inflexible and perish

OR…

What is driving your transformation?

“Keep in mind that you cannot control your own future. Your destiny is not in your hands; it is in the hands of the irrational consumer and society.

The changes in their needs, desires, and demands will tell you where you must go. All this means that managers must themselves feel the pulse of change on a daily, continuous basis.

They should have intense curiosity, observe events, analyze trends, seek the clues of change, and translate those clues into opportunities.”

– Michael J. Kami

Author/Former Chief Strategic Planner for IBM & Xerox

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