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© ACS 2010
AFC – In House or Contracting Services2010 APTA Fare Collection Workshop
Marc Gordon
© ACS 2010. ACS® and the ACS design are trademarks of ACS Marketing LP in the US and/or other countries. XEROX® and XEROX and Design® are trademarks of Xerox Corporation in the United States and/or other countries.
AFC SYSTEMS
Slide 2
© ACS 2010. ACS® and the ACS design are trademarks of ACS Marketing LP in the US and/or other countries. XEROX® and XEROX and Design® are trademarks of Xerox Corporation in the United States and/or other countries.Slide 3
Automatic Fare Collection System -
LIMA
© ACS 2010. ACS® and the ACS design are trademarks of ACS Marketing LP in the US and/or other countries. XEROX® and XEROX and Design® are trademarks of Xerox Corporation in the United States and/or other countries.
Automatic Fare Collection System -
RIGA
Slide 4
Ticketing Central System User Workstations
Contactless Fare Media
Leve
l 0
Leve
l 1
Leve
l 2
Le
ve
l 3
Communication Networks
Depot
Concentrator
WiFi
Access Port
Point of Sale
Ticket Vending
Machine On Board Equipment
Inspection
Terminal
WiFi
Beacon
Driver Console Validators
WiFi Network
Digital Camera, Scanner,
Card Printer, Card Reader/Writer,
Central Unit, Bank Card Terminal,
Till, Receipt Printer
Ticket Office Machine
PS
TN
or
GP
RS
AD
SL
AD
SL o
r G
PR
S AD
SL
© ACS 2010. ACS® and the ACS design are trademarks of ACS Marketing LP in the US and/or other countries. XEROX® and XEROX and Design® are trademarks of Xerox Corporation in the United States and/or other countries.
AFC SERVICES AND
PROCUREMENT OPTIONS
Slide 5
© ACS 2010. ACS® and the ACS design are trademarks of ACS Marketing LP in the US and/or other countries. XEROX® and XEROX and Design® are trademarks of Xerox Corporation in the United States and/or other countries.
AFC Services
Maintenance
Equipment Servicing
System Administration
Customer Services
Banking Services
Communications Services
Marketing
Slide 6
© ACS 2010. ACS® and the ACS design are trademarks of ACS Marketing LP in the US and/or other countries. XEROX® and XEROX and Design® are trademarks of Xerox Corporation in the United States and/or other countries.
Service Procurement Options
Slide 7
Purchase
System
Agency
Service
Manager
Service AService A
Service AService 1
Purchase
System
Provider
Service
Manager
Service AService A
Service AService 1
Purchase
System
Implementer
Service
Manager
Service AService A
Service AService 1
Purchase
Services
Implementer
Service
Manager
Service AService A
Service AService 1
© ACS 2010. ACS® and the ACS design are trademarks of ACS Marketing LP in the US and/or other countries. XEROX® and XEROX and Design® are trademarks of Xerox Corporation in the United States and/or other countries.
CONSPROS
Agency has fine grain control of service
providers
Agency takes responsibility
for integrating services
Agency Manages Services
Slide 8
Purchase
System
Agency
Service
Manager
Service AService A
Service AService 1
© ACS 2010. ACS® and the ACS design are trademarks of ACS Marketing LP in the US and/or other countries. XEROX® and XEROX and Design® are trademarks of Xerox Corporation in the United States and/or other countries.
CONSPROS
Services integration responsibility shifted
to provider
Development of technical
depth of provider
Middle man injected to
system
Provider Manages Services
Slide 9
Purchase
System
Provider
Service
Manager
Service AService A
Service AService 1
© ACS 2010. ACS® and the ACS design are trademarks of ACS Marketing LP in the US and/or other countries. XEROX® and XEROX and Design® are trademarks of Xerox Corporation in the United States and/or other countries.
Implementer Managed Services
Slide 10
CONSPROS
Single source responsibility for system
operation
Technical and operational depth to provide
integrated services
Making long term
commitment to single vendor
Purchase
System
Implementer
Service
Manager
Service AService A
Service AService 1
© ACS 2010. ACS® and the ACS design are trademarks of ACS Marketing LP in the US and/or other countries. XEROX® and XEROX and Design® are trademarks of Xerox Corporation in the United States and/or other countries.
Purchase Services (includes System)
Slide 11
CONSPROS
Single source responsibility for system
operation
Technical and operational depth to provide
integrated services
Minimal initial capital outlay
Vested interest in system growth
Public Private Partnership Options
Long term commitment to
vendor (10+ years)
Federal Funding Issues
Purchase
Services
Implementer
Service
Manager
Service AService A
Service AService 1
© ACS 2010. ACS® and the ACS design are trademarks of ACS Marketing LP in the US and/or other countries. XEROX® and XEROX and Design® are trademarks of Xerox Corporation in the United States and/or other countries.
CONTRACTOR CONTRACTORCONTRACTOR
Designs program and technical solution
Develops infrastructure (roads, rail, ports, etc.)
Installs next generation technology (smart cards, GPS, video, etc.)
Provides financing
Operates the program for 5 to 10 years
typically
Collects a percentage of users fees to
pay back investment
Ensures continuity with transfer of
staff, required intellectual property,
and technology
Build Operate Transfer
OperateBuild Transfer
MUNICIPALITY MUNICIPALITY
Program Oversight Operates the program going
forward
© ACS 2010. ACS® and the ACS design are trademarks of ACS Marketing LP in the US and/or other countries. XEROX® and XEROX and Design® are trademarks of Xerox Corporation in the United States and/or other countries.
Benefits of Contracting Services
Cost savings
Economies of scale, reduced overheard/manpower and training;
leverage implementers technology investment
Better control of operating costs
Long term contract with known costs; leveling of seasonal
fluctuations
Benefit of broader experience base
Ability to share experience across multiple agencies
Potential for improved service quality
Easier to apply Service Level Agreements (SLAs) to vendors
than internal organization
Slide 13