affordable communications mobility solutions with multichannel cellular gateway

1 © usnetserve 2009

Avaya UC for Mobile Workers with free mobile to mobile minutes

Avaya UC for Mobile Workers with free mobile to mobile minutes


Agenda

Mobile Workers Today

Business Value

Solution Overview


Mobile Workers Go Everywhere!

Almost 800 million mobile workers globally

120 million mobile workers by 2011 in the U.S.

6.7% annual growth rate

Being productive away from the office: on the road, in a

hotel or airport, commuting, and anywhere else!

Sales People

Field Personnel

Executives and Management

Business Continuity Enabled Employees

Being productive away from the office: on the road, in a

hotel or airport, commuting, and anywhere else!

Sales People

Field Personnel

Executives and Management

Business Continuity Enabled Employees

Source: Worldwide Mobile Worker Population 2007-2011 Forecast, Dec. 2007: IDC; World at Work Report, Feb. 2007: Teleworker Forecast; Gartner


Day in the Life of a Mobile Worker


Regional Office

Remote Employees

Customers

Office Office Voice MailVoice Mail

MobileMobileVoice MailVoice Mail

EmailEmail

CalendarCalendar

Corporate Directory &

Applications

++

Project Team

Members

++

• Multiple Devices

• Multiple Interfaces

• Constant Multitasking

Collaboration between

•Virtual Teams

•Customers

•Suppliers

• Quick Response Required

• Different Communication Mediums

•Information Overload

•Work / Life Balance Struggle


Case Study

Company Global Insurance Company

Business Issue

Rising mobile phone costs due to international conference calling

– The telecom manager’s monthly mobile phone bill often exceeded 1,000 USD. Whenever this happened he would be asked to explain all charges.

Solutions Avaya Extension to Cellular– A device agnostic solution

Result 80% reduction in mobile phone costs:Mobile phone calls route through corporate PBX versus cellular networks. Mobile workers use mobile phones to make and receive calls in exactly the same way as they did prior to Extension to Cellular.

NO learning curve!


Mobility Drivers in Your Enterprise

How high are reimbursement costs for personal phone use?

How many different contact numbers do your mobile workers have?

If disaster strikes, how will associates communicate and collaborate with one another and continue serving customers?

How effectively do your mobile workers respond to email, voice mail, phone calls?

When a customer or supplier must reach an associate in real time, how easy is it?


Mobility Solution Targets:Campus Nomad and the road warrior

Road WarriorRoad Warrior

Campus NomadCampus Nomad


Target Worker Needs

Campus NomadImprove customers satisfaction by increasing my responsivenessGive me access to office voice and data capabilitiesHelp me control who can call reach me when away from my desk Reduce the number of devices I have to carry

Road WarriorEasy to reach with single number accessMore productive outside the office, simplify voice mail accessIncrease customer satisfaction via improved responsivenessAccess to corporate directories and easy dialingHelp me control who can call reach me when away from my desk Help me manage my cell phone bill


Agenda


Business Value

Solution Overview


Delivering Business ValueMobility Solutions

Increasing productivity Enhancing revenue Lowering costs Delighting customers


Controlling Communication

Customers and co-workers call a single numberUC capabilities on the road

Instantly access contacts, directory and central call logsConduct conference calls from anywhereStreamline voicemail management

Outbound calls display business numberUsers control who, when and how they are reachedBusiness continuity preparedness


Single Number for Inbound & Outbound Calling

Capabilities• Simultaneous (or sequential)

ringing on mobile phone, office phone, others

• Change destination numbers any time online or via mobile device

• Outbound calls display work number

Capabilities• Simultaneous (or sequential)

ringing on mobile phone, office phone, others

• Change destination numbers any time online or via mobile device

• Outbound calls display work number

Benefits Single number access Improved communication Faster resolution / turn-

around Fewer voice messages to

manage Retain business contact

number

Benefits Single number access Improved communication Faster resolution / turn-

around Fewer voice messages to

manage Retain business contact

number

No matter which “reach” number you select

1Callers always dial your work number2

And you can take the call on a variety of devices 3

Office Extension

Mobile Phone

HomeOffice

Enterprise Voicemail

* using Avaya one-X ® Mobile, Avaya one-X ® Portal or Extension to CellularSimultaneous ringing


One-Touch CallingContact Lists, Directories, Call Logs

Capabilities

• Access contacts, corporate directory and central call log via mobile phone, PC or laptop

• Calls are logged and logs are available no matter the status (on-off) of mobile or soft phone

• One-touch calling from contact list

• Speech interface provides hands-free calling, calendaring, message management

Capabilities

• Access contacts, corporate directory and central call log via mobile phone, PC or laptop

• Calls are logged and logs are available no matter the status (on-off) of mobile or soft phone

• One-touch calling from contact list

• Speech interface provides hands-free calling, calendaring, message management

Benefits

No wasted time searching for contact information

Comprehensive communication “to go”

Rapid response to customers, co-workers, vendors

Faster business flow

Benefits

No wasted time searching for contact information

Comprehensive communication “to go”

Rapid response to customers, co-workers, vendors

Faster business flow

How?

• Avaya one-X ® Mobile

• Avaya one-X ® Portal

• Avaya one-X ® Speech


Ad Hoc Conferencing

How?


• Avaya one-X Speech ®

• Avaya WEB conferencing

Benefits

Coordinate team conference calls when you’re on the road

Manage customer escalations from any location

Close deals more quickly

Benefits

Coordinate team conference calls when you’re on the road

Manage customer escalations from any location

Close deals more quickly

Capabilities

• Hands-free conference via speech commands

• Web-based conference initiation and management:

Capabilities

• Hands-free conference via speech commands

• Web-based conference initiation and management:

- view participants- mute individuals- dial out to add participants- share documents, desktops, control

- and more


Managing Voice MailSpeech, Text, and Visual Access

Capabilities• Listen to & manage voice

mail on mobile device

• Read voice messages using speech-to-text (Spinvox)

• Receive voicemail as email attachment on a PC

• Broadcast voice mail messages

Capabilities• Listen to & manage voice

mail on mobile device

• Read voice messages using speech-to-text (Spinvox)

• Receive voicemail as email attachment on a PC

• Broadcast voice mail messages

Benefits Access voice mail anywhere from

any device

Manage voice mail & email from a single in-box

Sort & store voice mail like email

Save cellular minutes. Listen to voice mail on data channel

Share messages within enterprise

Benefits Access voice mail anywhere from

any device

Manage voice mail & email from a single in-box

Sort & store voice mail like email

Save cellular minutes. Listen to voice mail on data channel

Share messages within enterprise

1 2 3

Press 0 for coverage


Streamline Voicemail Management

Capabilities• Receive voicemail as email

attachment on a PC or cell phone

• Speech-to-text to receive voice mail as text in an email (Spinvox)

• Visual voicemail on mobile device

Capabilities• Receive voicemail as email

attachment on a PC or cell phone

• Speech-to-text to receive voice mail as text in an email (Spinvox)

• Visual voicemail on mobile device

Benefits Access voice mail

anywhere, from any device

Manage voice mail and email from a single mailbox. Sort and store voice mail just like email

Limit cellular minute usage by listening to voice mail on mobile phone data channel

Benefits Access voice mail

anywhere, from any device

Manage voice mail and email from a single mailbox. Sort and store voice mail just like email

Limit cellular minute usage by listening to voice mail on mobile phone data channel

How?



• Modular Messaging

• Avaya one-X ® Speech


The Speech to Text Experience

Benefits Instant: at a glance see who called

and what they said Easy: you no longer have to dial-in

and listen to messages, or remember who to call back

In touch: with a simple push of a button, you’ve quickly replied by text or returned the call

Trusted: you can always listen to the original voicemail recording

Benefits Instant: at a glance see who called

and what they said Easy: you no longer have to dial-in

and listen to messages, or remember who to call back

In touch: with a simple push of a button, you’ve quickly replied by text or returned the call

Trusted: you can always listen to the original voicemail recording


Controlling Availability

Capabilities• Filter Calls with VIP List

• Screen Calls add

• Call Notification add

Capabilities• Filter Calls with VIP List

• Screen Calls add

• Call Notification add

Benefits• Most profitable or urgent

business gets priority

• Speeds business flow

• Improves time management

Benefits• Most profitable or urgent

business gets priority

• Speeds business flow

• Improves time management

Non-VIP calls

go directly to voicemail

2

VIP client …your phone rings

1


Disaster Recovery

Capabilities

Backup servers/gateways provide or enable:

• same comprehensive applications as main communication servers

• access to same contact lists, directories and call logs

• use of same communication devices

Capabilities

Backup servers/gateways provide or enable:

• same comprehensive applications as main communication servers

• access to same contact lists, directories and call logs

• use of same communication devices

Benefits

Business continues without a hitch

Staff is productive

immediately using same familiar communication:

• Interfaces• Contact lists, corporate

directories, call logs

Customer service is not disrupted

Benefits

Business continues without a hitch

Staff is productive

immediately using same familiar communication:

• Interfaces• Contact lists, corporate

directories, call logs

Customer service is not disrupted Solutions



21 © usnetserve 2009IP Call

Desk phone Caller ID

Lowering Costs by Maximizing Resources

Capabilities• Extend callers to mobile phone

selectively

• Track and audit mobile minutes used for business through call detail recording

• Direct traffic to a landline phone while managing calls with a mobile device

• Keep cellular minutes in network (Cellular Gateway)

• Use voice messaging

Capabilities• Extend callers to mobile phone

selectively

• Track and audit mobile minutes used for business through call detail recording

• Direct traffic to a landline phone while managing calls with a mobile device

• Keep cellular minutes in network (Cellular Gateway)

• Use voice messaging

Benefits Reduce international calling

costs

Lower costs by extending only high-value or priority calls to a mobile phone

Smaller, less costly, minute bundles are required

Save money when traveling globally

Benefits Reduce international calling

costs

Lower costs by extending only high-value or priority calls to a mobile phone

Smaller, less costly, minute bundles are required

Save money when traveling globally

Avaya Communication Manager (ACM)

Avaya one-X ® Mobile

Avaya one-X ® Portal


Keep Cellular Minutes In-network

Capabilities• Handle all cellular calls as

though they are in-network, across carriers

Capabilities• Handle all cellular calls as

though they are in-network, across carriers

Benefits Purchase smaller minute

bundles from cellular service providers

Staff is more comfortable using mobile phones because “going over” minutes is less of an issue

Benefits Purchase smaller minute

bundles from cellular service providers

Staff is more comfortable using mobile phones because “going over” minutes is less of an issue

MobileNetwork

Service Provider “C” SIM Card GSM Gateway

(Service Provider “C” SIM Card)

On-Network Call

IP Call

Corporate Office

ACM


Agenda

Business Value

Solution Overview



Mobile Worker Solution Components

• Mobile Worker Assessment • Design, Integration &

Deployment • Remote Diagnostics• Technical Support• SS+Upgrades

Services

• UC Standard Edition - Extension to Cellular

- Avaya one-X ® Mobile - Avaya one-X ® Portal• Modular Messaging• Avaya one-X® Speech • Enterprise Mobility User

Avaya Products

• Cellular/GSM GatewaysKeeps mobile calls in the network

• Divitas Networks• Mutare Applications• Nuance Applications

DevConnect


Cellular

Unifying Communicationsfor Mobile Workers

Home and Hotels

Corporate Office

Avaya one-X ® Portal 1.1* (*UC Standard Edition)

Mobile

Extension to Cellular 8.0*Avaya one-X ® Mobile

1.1*(*UC Standard Edition)

Avaya one-X ® Speech 4.0

Modular Messaging 4.0

Remote Office

InternetEnterprise Mobility User

Communication Manager 5.0AES 4.2.1


Solution Overview

Avaya one-X ® Portal – Web-based software solution that gives users control of telephony,

conferencing, messaging, mobility administration, contacts and presence

Avaya one-X ® Mobile– Family of software clients that provides mobile device access to

advanced features via an integrated GUI• RIM, iPhone, Palm, J2ME, WAP, Symbian & Windows Mobile 5

Avaya one-X ® Speech

Provides access to real-time calling and conferencing via speech commands. Avaya one-X ® Speech enables mobile employees to:listen to and return voice mail and email; access contacts then click-to-call, schedule appointments, manage tasks, etc. Software licenses are included with Modular Messaging R4 and above.


Solution Overview (continues) …

Extension to Cellular (EC500)– Delivers one-number access by enabling calls bound for an employee’s

business number to ring simultaneously on both their office phone and up to four mobile (or home) phones or devices.

Modular Messaging – Modular Messaging is a powerful IP- and standards-based unified

messaging platform designed for single- or multi-site global enterprises. Provides exceptional scalability and a superior feature package of call answering, voice messaging, and speech capabilities. Messages are accessible any time, anywhere from a wide array of access devices including telephones, fax machines, or PC graphical user interfaces.

Enterprise Mobility User

An Avaya Communication Manage feature allowing a user turn a remote corporate desk phone into their own phone by logging into it. Once logged into, the remote phone assumes the personality of the users actual desk phone displaying the same phone number and providing the same feature buttons.


Ecosystem Partners

USNetserveGSM Gateway provider. GSM gateways tie a corporate PBX to cellular service providers. These gateways cause service providers to see corporate calls made from or received by employees to be seen as “in-network”.

Nuance

– Nuance applications transform the way people interact with businesses, information and each other. Through their preeminent portfolio of speech technologies, expertise and solutions they make the user experience more compelling and expand business potential.

Mutare Software

– Mutare Software is the leading developer of Avaya messaging application solutions for Octel, Intuity, and Modular Messaging. Mutare delivers 100s of advanced software applications including mobilePath and Enabled VoiceMail (EVM) which are our best selling applications to date.

Divitas Networks

– DiVitas mobilizes business voice and messaging applications and provides single number reach and visual voicemail through mobile deskphone capabilities. DiVitas unifies these applications and mobilizes them under IT control, making them available on mobile devices for convenient access anytime, anywhere, over any network.

affordable communications mobility solutions with multichannel cellular gateway

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