Resourcing the world

AFRICA & THE MIDDLE EAST IMPACT REPORT

2014 - 2015

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Energy SoutionsOur energy solutions decrease energy consumption, helping to tackle climate change and rising energy prices.For example: Integrated building management, district heating and cooling.

Water Solutions Our water solutions minimize water consumption, reducing pressure on water resources. For example: Water reuse and desalination, water and wastewater plants.

Waste Solutions Our waste solutions recover materials to be re-used in a circular economy, reducing reliance on raw materials.For example: Collecting, sorting and treating hazardous and non-hazardous waste.

A GLOBAL COMPANY, ADDRESSING LOCAL ISSUESVeolia is a global leader in optimized resource management, with over 179,000 dedicated employees around the world. Locally, we have over 9,700 employees operating in 15 countries in Africa & the Middle East who are committed to providing innovative solutions to some of the greatest challenges of our time.

This report will take you on a journey through our water, waste and energy activities in Africa & the Middle East. Our case studies and examples demonstrate the impact that our Resourcing the World strategy is having in the areas that are important to us - our workforce, our customers, our communities and our planet.

Contents

� A Message From Our President And CEO

� Configured For Growth: Shaping A Sustainable Future

� Africa & The Middle East Highlights 2014

� Africa & The Middle East At A Glance

� 9 Commitments To Sustainable Development

� Resourcing The Planet

� Resourcing The Region

� Men & Women We Employ

� Access To Resources

� Veolia Foundation

� Governance & Leadership Team

� 2014 Indicators

� Looking Ahead

ABOUT THIS REPORT

ABOUT THIS REPORT

TACKLING FUTURE CHALLENGESChallenges such as rapid urbanization, climate change and scarcity of natural resources have been gathering pace in recent years. They are now widely acknowledged as some of the greatest challenges of our generation. We need to rethink our relationship with natural resources so that water, materials and energy are valued as precious, limited resources to be protected and preserved.

With 160 years of expertise in resource management, Veolia has the capacity to facilitate real, tangible change in this area. To meet this challenge, we have proactively adapted our business, finding innovative, technical solutions that help to tackle climate change, enhance biodiversity and preserve natural resources for generations to come. This change has been enabled, both globally and locally, through our ‘Resourcing the World’ strategy. Veolia’s Resourcing the World strategy unites our operations across the world through a clear vision – to develop access to resources, preserve available resources, and replenish them.

THREE AREAS OF EXPERTISE Veolia designs and implements solutions for three complementary areas - water, waste and energy management. We work with industries, government, communities and commercial businesses to deliver innovative, tailored solutions that contribute to sustainable development in the region. We build, operate and manage the following services:

ABOUT VEOLIA

ABOUT VEOLIA

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A MESSAGE FROM OUR PRESIDENT AND CEO

What are the key highlights in terms of performance and progress for Veolia Africa & the Middle East in 2014?_______________________________2014 was a very exciting year for us, deploying Veolia Group's new long term strategy within the Africa & Middle East region. We have experienced significant organic growth and had impressive financial results contributing to the overall results of the Group. I am incredibly proud of the transformation that we have made by integrating our water, waste and energy activities into one united organization. These changes have enabled us to take the services we provide to our customers to the next level, and to sign a number of new contracts. This has been especially successful with industrial customers, for example our new contracts with AngloGold Ashanti in Ghana and BP Khazzan in the Sultanate of Oman.

Our future relies on developing new areas of growth while maintaining the efficient management of our current contracts. This balance will help to enable long-term value creation for our business.

What is your view on the challenges faced in Africa & the Middle East?_______________________________Combining excellence in what we do with commercial development, focusing on the most profitable sectors while managing the impact of our business: This is the challenge that Veolia took on in 2014.

Growth and financial success are important for our future to enable greater investment in the business, and we have been focusing on two pillars.

In Africa, we are developing new solutions to support the growth of the economy and the need for essential services. Our development is based on local priorities, taking into account social and cultural contexts, the demands of elected representatives, inhabitants or industrial customers.

In the Middle East, we have been building a strong platform of business development to tackle the needs of the region related to water, waste and energy services.

The transformation has given us room to perform more efficiently. There is not and there never will be a ‘business as usual’ attitude in the outsourcing of environmental services. Each assignment entrusted to Veolia is unique and specially adapted to take into account the uniqueness of each customer and territory.

A MESSAGE FROM OUR

PRESIDENTAND CEO

(AFRICA & MIDDLE EAST)

PATRICE FONLLADOSA

A MESSAGE FROM OUR PRESIDENT AND CEO

In your region, what are your growth priorities?_______________________________We are present in more than 15 countries. In Africa, we are working hard to address the renegotiation of major municipal contracts (water and energy operations services). We are also realigning our orientation to industrial markets, especially in the mining and oil & gas industries. Ensuring the highest levels of safety in our operations and going beyond environmental compliance are key priorities for Veolia. Our global presence in the mining and oil & gas industries and our strong commitment to Africa give customers the confidence to outsource their environmental management to the Group.

In Saudi Arabia, there is a strong mobilization of the local teams to grow the activities in the industrial markets, especially oil & gas, where major companies are present. We are also putting a lot of effort into supporting the city of Riyadh in the efficient management of its water activities.

In the Gulf Countries, the development has been centered on three areas: supporting infrastructure needs for water, waste and centralized district cooling management; tackling the smart development of cities and offering innovative technology that saves and conserves resources. Veolia is now a recognized player in resource efficiency for both customers and the environment. In Dubai, for example, we manage an Energy Performance Contract with Etihad Energy Service Company (Etihad ESCO) to deliver energy saving solutions for Dubai Electricity and Water Authority (DEWA)-owned buildings across Dubai. And finally, we hope to boost our business with industrial clients especially the oil & gas sector in the areas of produced water, hazardous waste and multi-utilities management approach.

What is your contribution to resourcing the world? _______________________________Resourcing the world is not only our positioning but also our story and the way we operate our business. It demonstrates the value we can bring while preserving resources, giving access to resources and replenishing them. All of this fits with our strategic vision and our key objective in Africa & the Middle East - being the long term partner of industrial clients and municipalities, participating to economic growth and sustainable development.

We are in the process of deploying the new Veolia Group strategy while continuing to improve services to industries and cope with the rapid changes in emerging towns and cities that we serve.

Our “glocal” expertise allows us to capitalize on the global Veolia network. In Niger, for example, Veolia helps territories adapt to the consequences of climate change. In Morocco, Qatar, the United Arab Emirates, Saudi Arabia, and Oman, Veolia is also involved in the construction and management of public sanitation systems.

We remain committed to a progress approach in all the countries where we operate in the region and there are more exciting environmental challenges that we are looking forward to tackling in Africa & the Middle East.

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CONFIGURED FOR GROWTH:SHAPING A SUSTAINABLE FUTURE

CONFIGURED FOR GROWTH: SHAPING

A SUSTAINABLE FUTURE

AFRICA STRATEGY

MIDDLE EAST STRATEGY

CONFIGURED FOR GROWTH:SHAPING A SUSTAINABLE FUTURE

Contribute to the sustainable economic

development and social progress of African

countries

Support infrastrucure needs and offer high level operations management

in water, waste and energy

Secure the financing of projects that enable safe

access to essential services - water, waste and energy

services

Smart models : Building energy services, waste to energy, recycling, smart

networks

Allow industrial development while

meeting international environmental standards

Become a privileged environmental service

provider for the Oil & Gas industry

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AFRICA & THE MIDDLE EASTHIGHLIGHTS 2014

€1 billion revenue

9,700 employees

56 nationalities

15 countries

28 entities

Recognized by the Dubai Chamber of Commerce and Industry for our commitment to Corporate Social Responsibility (CSR) with two CSR Label awards for our water and energy activities in UAE and our water activities in Oman

→ We provided electricity to 1,281,000 customers

→ We produced 1,880,018 MWh of energy

→ Through 5,925 km of pipe networks, we served more than 4,928,000 inhabitants with drinking water

AFRICA & THE MIDDLE EAST HIGHLIGHTS 2014 Our people are

safer at work

→ 7% reduction in accident frequency rate compared to the previous year

→ 38% reduction in accident severity rate compared to the previous year

New industrial contracts → We now operate the wastewater treatment plant of AngloGold Ashanti Ghana’s gold mine in Iduapriem

→ BP has selected Veolia to design, build and operate a raw water treatment plant for its project to develop the Khazzan gas field, located southwest of Muscat in the Sultanate of Oman

Smart Cities → Veolia has become a partner of Etihad Energy Service Company (Etihad ESCO) to develop energy efficiency solutions for Dubai Electricity and Water Authority (DEWA)

Providing access to water → Through our new facilities we will produce an additional 565,000 m3 of desalinated water per day in Kuwait, Saudi Arabia, Iraq and the Sultanate of Oman.

100 employee-generated innovations were approved

Through our contracts with Tangier and Rabat in Morocco we have assisted local beach to receive an internationally acclaimed ‘Blue Flag’ label.

We managed 70 projects in consultancy and engineering

Awarded by the Human Resources Development Fund for localization of employees in Saudi Arabia

AFRICA & THE MIDDLE EASTHIGHLIGHTS 2014

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The region poses a range of challenges and opportunities. From providing water in stressed areas near the desert with drinking water, to carrying out waste services in areas that have some of the highest waste production rates per capita in the world, Veolia is able to adapt to provide solutions tailored to local needs.

The essential services that we provide - access to clean water, efficient waste services and a reliable energy supply - are basic necessities for a functioning and flourishing society. Through our services we are able to contribute to the creation of clean, safe, healthy communities across Africa & the Middle East.

AFRICA &THE MIDDLE EAST AT A GLANCE

AFRICA & THE MIDDLE EAST AT A GLANCE

Congo Gabon Ghana Morocco Namibia Niger Oman Qatar Bahrain Kuwait Iraq Lebanon Egypt UAE Saudi Arabia

Patrice FONLLADOSAExecutive Vice President Africa, Middle East

Martine VULLIERMEDeputy Operations

Vincent MIGNOTChief Finance Officer

Olivier MANDILChief Legal Officer

Denis LE MAOUTContracts Director

François LAFORETBusiness Development DirectorAfrica Municipal

Christophe MEILLERBusiness Development Director Africa Industrial

MIDDLE EAST/AFRICA

Revenue€1 billion

Workforce9,700 employees

AFRICA & THE MIDDLE EAST AT A GLANCE

BRAZZAVILLE

CONGO

Local AuthoritiesAssistance contract with SNDE(Société Nationale de Distributiond'Eau) financed by Congo State andIDA (World Bank). The purpose is tohelp SNDE to reach the objectivesdefined in the performance contract signedwith the state authorities, namely assistancefor investments implementation, technical,commercial, financial and training management.Duration: 3+1 year.

References

Main Locations

Implementation of 53,000 connections with water meters and175 public water fountainsRehabilitation of 212km of network

PORT GENTIL

LIBREVILLE

FRANCEVILLE

GABON

Local AuthoritiesThe 20-year concession contract covers the production, and transmission, distribution of water and electricity around the country, in particular for the three major cities of Libreville, Port-Gentil and Franceville. More than 1 million people are supplied, over half of which are in Libreville. The contract also covers responsibilityfor making the necessary investments to develop the water and electricity sectors by improving service quality, expanding the areas supplied and lowering tariffs.

References

Water provided to 165,000 customersElectricity provided to 281,000 customers

Main Locations

ACCRA

GHANA

IndustrialO&M Contract with AGA(AngloGold Ashanti) Iduapriem tooptimize the treatment ofwastewater from the gold mine.First industrial outsourcingcontract in Africa. Duration:2 years.

References

Main Locations

Average 8400m3 per day of feed waterTreatment of cyanide

TANGERTETOUAN

RABAT

MOROCCO

Main Locations

Local AuthoritiesREDAL 30 years-concession contract. Electricity and drinking water distribution; wastewater treatment for inhabitants of Rabat-Salé - Zaër - Zemmour Wilaya.AMENDIS Tanger - Tetouan25 years-concession contract. Electricity and drinking water distribution; wastewater treatment for inhabitants of Tanger and Tetouan wilaya.

References

Water provided to 890,000 customersWastewater collected and treated for 890,000 customersElectricity provided to more than 1M customers3,700 GWH distributed/year

WINDHOEK

NAMIBIA

Local AuthoritiesCity of Windhoek- WINGOC20-years contract: Operation & maintenance of the Goreangab plant, which resource is the treated wastewater from the Gammam reclamation plant.City of Windhoek- UJAMSBOOT 21 years- operation contract: industrial water reclamation plant

3/day.

References

Potable water provided to 300,000 inhabitants in Windhoek21,000 m3 produced per dayTreatment of 5,200 m3/day industrial wastewater

Main Locations

NIAMEY ZINDER

AGADEZ

MARADI

TILLABERY

DOSSO

DIFFA

TAHOUA

NIGER

Leasing contract for urban and suburban centers in Niger(54 in total) More than 2 millionpeople supplied with water.

References

54 cities and towns served in the country70 million m3 water produced per year 60 million m3 water distributed per year

Main Locations

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AFRICA & THE MIDDLE EAST AT A GLANCEAFRICA & THE MIDDLE EAST AT A GLANCE

CAIRO

BASRAALEXANDRIA

BEIRUT

IRAQ

EGYPT

LEBANON

KUWAIT

GULF COUNTRIES:EGYPT, KUWAIT, IRAQ, LEBANON

References, EgyptCommercialAlexandria City Center, AlexandriaBuilding energy services62,600 m2

Maadi City Center, CairoBuilding energy services31,500 m2

References, Kuwait Local Authority Az Zour SouthBuild and operate for 5 years a desalination plant with a capacity of 136,000 m3/day.Az Zour NorthBuild a thermal desalination plant with a capacity of 486,400 m3/day.

References, Iraq Local Authority Basra Build and operate for 5 years a desalination plant with a capacity of 200,000 m3/day serving 2.3 million inhabitants.

References, LebanonTertiary Beirut City CenterBuilding energy services

2, 200 outlets

Main Locations

DOHA

RAS LAFFAN

BAHRAIN

OMAN

MUSCAT

SUR

SOHAR

QATAR

GULF COUNTRIES:OMAN, QATAR, BAHRAIN

References, OmanLocal Authority Public Authority of electricy and water (PAEW)Management contract including 8/10 regions of Oman, 5 year-contract, serving 2.3M population equivalentSur Desalination plant Build, Own and Operate contract Duration: 22 years Activity: reverse osmosis plant serving 350,000 population equivalent . 100 million m3 of water produced at the end of 2014.

Industrial Sohar PortStrategic alliance partnership water and wastewater utilities of the indus-trial areaBP KhazzanDesign, Build and Operate 1 year + 5 years extension contract 6,000 m3/day raw water treatment plant

References, QatarLocal Authority Doha SouthOperate and maintenance Duration: 7 yearsActivity: 2 sewage treatment plants serving 460,000 population equivalent Municipal and industrial treatment works.

Industrial Ras Laffan Independent Water & Power production project Client : Mitsui Bahrain/End user : Ras Girtas Activities : 10 desalination units for a total capacity of 286,400 m3/day

TertiaryDoha City CentreMEP services, Asset Management

References, Bahrain Tertiary Bahrain Bay50 years BOT contractDistrict cooling (45,000 RT) and

3/day).Al Areen25 years BOT contractDistrict cooling (30,000 RT)Thermal energy storage. Main Locations

ABU DHABI

DUBAI

AL AIN

FUJAIRAH

AJMAN

RAS AL KHAIMAH

GULF COUNTRIES:UNITED ARAB EMIRATES

TertiaryMall of the Emirates & Ski Dubai Facility Management, MEP services, Energy ManagementADAC - Abu Dhabi, Al Ain and Al Bateen Airports, MEP servicesSharjah International Airport, MEP servicesDubai Aviation Engineering Projects (Dubai Airport)Saadiyat Island (Abu Dhabi), Cooling District Cooling System, BOOT Duration 29 years Ski Dubaï: Energy Management services

ReferencesLocal Authority 850 references in Design & Build solutions and chemicals business -

Abu Dhabi & Al AinBuild Own operate and Transfer contract Duration: 25 years Activity: 2 wastewater treatment plants serving 1.6 M pop. Fujairah 2Operate and Maintain ContractDuration: 12 yearsActivity: Hybrid desalination plant serving 500,000 population equivalent Abu Dhabi CityEnvironmental services contractDuration: 5 years Activity: collection, transport and street cleaningDubai Sport CityOperate and maintainDuration: 10 yearsActivity: Sewage treatment plant, RO plant and related assetsAjman Wastewater ConcessionDuration: 25 years since 2009Activity: a 50,000 m3/days wastewater treatment plant serving

+ customer services including collection and billing (3 front offices)

Main Locations

RIYADH

JUBAIL

JEDDAH

SAUDI ARABIA

Industrial CustomerSADARA Contract signed in 2013 for the Design, the construction and 10 + 20 years operations of the desalination plant for Sadara Petrochemical complex in Jubail (178,000 m3/day).SIPCHEM Operate & Maintenance contract for 5 years. Collecting the industrial wastewater from 3 production units of basic and intermediate chemicals and treating 21 different polluted flows.

TertiaryAl Nakhla Residential City MEP services

Local Authority In 2008, 6 year +1 performance contract signed the Ministry of Electricity and Water to develop and operate water and wastewater services in Riyadh. Water: 5.2M people served, 1,900 water pipes laid, 25% increase of production, 530,000 new water connections.Wastewater : 3M people served; <230,000 subscribers performance contract based on KPIs.

References

2,000 references in Design & Build (municipal or industrial units), solutions, chemical business. 46 desalination plants built by SIDEM

Main Locations

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COMMITMENTSTO SUSTAINABLE

DEVELOPMENT

99 COMMITMENTS TO SUSTAINABLE DEVELOPMENT

OUR COMMITMENTS TO RESOURCING THE PLANET

In Namibia, water is so scarce that part of the potable water is produced from treated wastewater. The volume produced by the WINGOC plant represents one third of the city of Windhoek needs._____________________

21,000m3 of potable water produced per day

In Gabon, SEEG retrieves the unavoidable heat of its gas turbines and produces steam for the SOBRAGA brewery._____________________

22,000Tons of CO2 emissions avoided per year

In Sur, Oman sultanate, trees have been planted as a symbol of life. These trees are adapted to withstand marine environment. They have been planted by the children of our employees._____________________

+200halophyte trees planted on the site of Sur desalination plant

ONESUSTAINABLY MANAGE RESOURCES AND FOSTER THE USE OF CIRCULAR ECONOMY

THREEPRESERVE AND RESTORE BIODIVERSITY

TWOPARTICIPATE IN THE FIGHT AGAINST CLIMATE CHANGE

9 COMMITMENTS TO SUSTAINABLE DEVELOPMENT

1SUSTAINABLY MANAGE RESOURCES AND FOSTER THE USE OF CIRCULAR ECONOMY

3PRESERVE AND RESTORE BIODIVERSITY

2PARTICIPATE IN THE FIGHT AGAINST CLIMATE CHANGE

4BUILD NEW MODELS WITH OUR STAKEHOLDERS

6PROVIDE AND MAINTAIN ESSENTIAL SERVICES FOR HEALTH AND HUMAN DEVELOPMENT

5CONTRIBUTE TO TERRITORIES'ATTRACTIVENESS AND DEVELOPMENT

7GUARANTEE A SAFE AND SECURE WORK ENVIRONMENT

9GUARANTEE RESPECT FOR DIVERSITY AND FUNDAMENTAL HUMAN AND SOCIAL RIGHTS WITHIN THE COMPANY

8PROMOTE THE PROFESSIONAL DEVELOPMENT AND INVOLVEMENT OF EACH EMPLOYEE

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RESOURCINGTHE PLANET

Our Approach Sustainability is in the DNA of Veolia. It encompasses all that we do – providing access to resources, protecting and generating resources for generations to come. We are in a unique position where, due to our expertise and specialization, we are able to make a tangible difference towards the sustainable development of our planet.

We believe that everyone has a right to have access to resources. We strive to deliver this wherever possible, undertaking various activities across Africa & the Middle East to make this possible.

As well as providing access to resources, Veolia is also concerned with the preservation of these resources, which are being depleted at an unprecedented rate. We have put innovation at the center of our activities and are working hard to develop new solutions for our customers which help to preserve these resources. These solutions encourage resources to be recovered and reused wherever possible, through closed loop solutions.

We also use our technical solutions to generate resources, such as energy and clean water. As with all our services, we are focused on creating solutions that reduce the footprint of our activities and those of our customers. This enables us to help to combat climate change – one of the most pressing challenges of the future.

PRESERVING BIODIVERSITY

Remediation project for lake Oyem in Gabon_______________________________The water and energy company in Gabon (SEEG - Société d’Energie et d’Eau du Gabon) manages the production of water and electricity in the city of Oyem, capital of the country’s ninth province. Between 1963 and 2005, a power plant was built and operated in the town near both a lake and the sea, which suffered from contamination. Following a new law regarding the protection and improvement of the environment, the company decided to launch an initiative to help the local population.

The initiative initially consisted of cleaning up the site by demolishing existing buildings and then implementing the microbial assimilation of hydrocarbons technique, which was a first in Gabon. Between 2013 and 2015, the initiative included building a sports complex for the local community to compensate for the efforts of the local population and the damage suffered. The large scale project mobilized a number of players and represented a significant financial investment, reflecting the company's commitment to corporate social responsibility._______________________________

Electrification of the Sibang arboretum in Gabon_______________________________Planted in 1931, the Sibang arboretum in Libreville lists and is home to a variety of trees and plants from the Gabonese forest, most of which are intended for the open market. It is a global tourist destination for nature lovers and scientists alike.

A national heritage with samples of more than 18,000 species of plants, wood and trees, it is one of the pillars in the growth of the emerging Gabon:

The building that houses the administration and laboratories had a problem with its electrical installations, which intermittently drained electricity and caused frequent electricity outages.

SEEG has undertaken to get the National Herbarium operational, bringing all the electrical installations in the buildings up to standard, so the Sibang arboretum can recover its functional, administrative and operational capabilities. This project aims to preserve Gabon’s biodiversity heritage maintained by the arboretum, support the activities of the national herbarium and add to both SEEG and Veolia’s commitment to the environment._______________________________

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Marine environmental impact assessment in Oman_______________________________Since the commissioning of the desalination plant in Sur, various environmental surveys have been carried out to assess water quality and measure the impact of the plant on local marine life.

As part of their Corporate Social Responsibility commitment, Bahwan Veolia - a joint-venture between Bahwan Engineering Company and Veolia - and Seureca carried out an impact assessment study, over the fish communities, of the brine discharge complex. The study was carried out between July 2014 and April 2015, supported by a long-term trainee from the University of Edinburgh.

The study measured the number of fish species in the test site close to the plant compared to two representative control sites nearby.

The results identified 82 species of tropical fish and coral reef species in the test site around the brine discharge complex, compared to the two

control sites nearby which rarely exceeded eight species due to the poor environment not offering any shelter.

This concentration of species across the whole food chain in such a small area can be contributed to the rocky bottom that was blasted in order to lay the intake and brine discharge pipes for the plant. The amount of rock generated from the blasting was scattered around the area, creating shelters for species and larvae to settle down through the larvae recruitment process, changing from the planktonik to the adult stage. Therefore, the structure is acting as an artificial reef for which a monitoring plan is now in place.

Positive usages such as recreational diving and initial dive discovery, recreational fishing and marine life discovery in line with the future Sur Plant Museum to be built are currently under study. Moreover, it will allow us to build up a real marine life conservation message for local communities while strengthening public awareness of richness of the marine environment along the Oman coast._______________________________

PRESERVING BIODIVERSITY MOVING TO A CIRCULAR ECONOMYCAN PRESERVE OUR MOST VITAL RESOURCE

Improving public health through waste management in Djibouti_______________________________Seureca, the consulting engineer company of the Group, in partnership with Naldeo, is working alongside the highway authority (OVD) in Djibouti over a period of 3 years (2014-2017) to improve the collection and treatment of waste in the city, and to build partnerships with the very active informal collection sector in the capital city.

By offering its technical and operational support, Seureca is working to improve public health and living conditions for the population of Djibouti, particularly in the most densely populated area, the district of Balbala.

Relations have been established with the municipality and the informal sector in order to raise awareness to the environmental, social and health challenges that the waste sector is facing and find solutions for optimal long-term governance._______________________________

Seureca is currently focusing on two key areas: � A new garage that will house 50 waste collection trucks owned by OVD. Seureca worked on the outline and detailed pre-project design for the garage. Following a tendering process, the new garage is currently under construction and will be operational in 2015. It will improve the waste collection service and optimize the lifetime of the authority’s assets.

� Creating collection points in the most densely populated area of the city- the Balbala district. After identifying the optimal collection points, Seureca is providing the services covering design, preparation of tender documents and commissioning for establishing 12 central collection points, with the aim of reducing the amount of waste dumped on the street and improving the living conditions of more than 200,000 people.

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Desalination: an alternative solution for resource scarcity_______________________________In Oman, the Sur desalination plant produces 80,000 m3 of drinking water per day, providing 350,000 inhabitants in the Sharqiyah region with clean water. The reverse osmosis process, which forces high pressure saline water through semi-permeable membranes, separates salt, bacteria and other particles, allowing clean water to filter through.

In 2014, the plant reached a total production of 100,000,000 m3 and Veolia concluded the extension of the Build-Own-Operate (BOO) contract signed in 2007, to cover the expansion. Under the amended Water Purchase Agreement (WPA) with state-owned Oman Power and Water Procurement Company (OPWP), Sharqiyah Desalination Company, the Veolia-led company will add 51,000 m3 to what is already the largest Independent Water Project (IWP) in Oman.

In the Emirate of Fujairah, Veolia signed a 12-year contract to operate a desalination plant which has a daily capacity of 136,500 m³. Like in Sur, this place will use reverse osmosis to provide water to roughly 550,000 residents.

In Saudi Arabia, Veolia will design, build and operate the largest ultrafiltration and reverse osmosis desalination plant of the Kingdom for Marafiq, Saudi Arabia's leading water and electricity services operator. With a capacity of 178,000 m3 per day, this new plant will supply the Sadara petrochemical complex built by Dow Chemical and Saudi Aramco in Jubail Industrial City II. It is due to come on stream in 2015.

In Kuwait, Veolia has also been chosen to build the desalination plant of Az Zour North complex. Under this EPC (Engineering, Purchasing and Construction) contract won in partnership with Hyundai Heavy Industries, Veolia, through its subsidiary Sidem, is building a plant with a daily production capacity of 486,400 m3 of water. _______________________________

MOVING TO A CIRCULAR ECONOMYCAN PRESERVE OUR MOST VITAL RESOURCE

MOVING TO A CIRCULAR ECONOMYCAN PRESERVE OUR MOST VITAL RESOURCE

Recycling wastewater _______________________________We recover and treat domestic and industrial wastewater so it can be reused in agriculture, industry or for urban irrigation purposes.

In Doha, Qatar, the Doha South and Industrial Area wastewater treatment plants both have a Sequencing Batch Reactor (SBR) installation, followed by filtration and disinfection, and a traditional sludge treatment line. The resulting treated water can then be reused so that none of it is wasted, helping to preserve resources.

In Namibia, the average rainfall is 250 mm per year. But, due to the heat, 83% of this water evaporates and only 1% filters down into the groundwater. It is this groundwater that satisfies 40% of the country’s requirements, so water consumption in the capital, Windhoek, must be carefully regulated.

In this city, which suffers from chronic water shortage, Veolia and its partners have managed a potable water treatment plant in Goreangab since 2002. The facility purifies large volumes of treated wastewater coming from the nearby wastewater treatment plant in order to produce drinking water for nearly 300,000 inhabitants. Windhoek is one of the only cities in the world to recycle its water for domestic use, and the only one to do so on this scale.

Morocco has relatively poor and very fragile water availability because of its irregular climatic and hydrological system. In looking for solutions, Morocco has therefore focused its interest on non-conventional water resources, such as wastewater reuse.

The project to reuse treated wastewater in Tetouan is among the first initiatives of its kind in Morocco. It will eventually reuse 2 million m3per year for watering green spaces. The project consists of a waste water treatment plant employing the activated sludge technique, with a capacity equivalent to a population of 170,000, which was commissioned in 2011; and additional infrastructure for pumping, storing and distributing water which is in the implementation phase, with commissioning scheduled for the end of 2015.

All these sustainable development projects, using the circular economy, are the result of a win-win partnership that has been established between Veolia and its stakeholders. _______________________________

Sidem, a Veolia technological subsidiary, is one of the few companies in the world with complete command of thermal desalination technologies. The technology chosen for Az Zour North, Multi-effect distillation (MED), is able to adapt to fluctuations in water demand over time.

MED is economically efficient when there is energy production and unavoidable heat close by. With a portfolio of more than 250 projects, representing more than 80% of the global market share, Veolia is the undeniable leader for this desalination process. In 2010, Veolia had already been selected to build the Az Zour South water desalination plant, with a daily capacity of 136,000 m3 of water, for which it opted for reverse osmosis membrane technology.

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Why water recycling and reuse matters: � It increases the quantity of water available, particularly for non- domestic use

� It can be used in the event of drought, helping to avoid water shortages

� It limits conflicts of use when freshwater resources are unable to satisfy all demand

� It reduces discharge of pollutants into the environment

� It reduced pressure on freshwater resources

� It is less expensive than deep underground water, imported water or desalinated water. The needs of local authorities,

manufacturers or farmers are satisfied at a lower cost

MOVING TO A CIRCULAR ECONOMYCAN PRESERVE OUR MOST VITAL RESOURCE

Changing the perception of sludge reuse in Al Ain_______________________________Although there is water scarcity and poor agricultural land in the Gulf Countries, there is a cultural resistance towards the re-use of bio-solids from wastewater treatment plants (WWTP) for agricultural use.

To address this, Veolia, through VeBes O&M, is carrying out a pilot to demonstrate the value of wastewater bio-solids for agricultural reuse.

Using several plots with different bio-solids mixing ratios, each plot has been planted with identical local plant species and will be irrigated according to the sludge mixing ratio. The pilot will show that bio-solids are not only good fertilizers for the ground, but are also very efficient at absorbing water, allowing farmers to reduce their water consumption for the same growth of plants.

We hope that this pilot will also demonstrate to local communities that bio-solid re-use is perfectly safe for agricultural use. As for United Arab Emirates, the objective is to use the results of this pilot to then initiate a full scale re-use project of all Allahamah plant bio-solids for reforestation around Al Ain._______________________________

A fully solar SEEN site_______________________________Last July, the SEEN (Société d'Exploitation d'Eau du Niger) equipped its point of collection in water tower 8 (Niamey) with a solar installation. It has a total output of 4,200 watts at its peak, which more than covers the electricity needs of the entire site. This is the pilot phase in a project that the General Management is particularly keen on: ensuring electrical energy independence on some of its sites, while contributing to the protection of the environment. In this respect the choice of solar energy is fully justified because it is a clean, renewable energy without adverse ecological effects and with incomparable profitability.

PROMOTING ENVIRONMENTALLY-FRIENDLY BEHAVIOR

An environmental education program in Morocco_______________________________This program aims to strengthen the teaching skills and environmental knowledge of local teachers and leaders of associations so that they can help to raise awareness of environmental issues among young people. Developed in partnership with the Moroccan Association Petit Débrouillards, this project targets around forty associations and thirty schools in disadvantaged neighborhoods in Rabat, Sale, Temara and Skhirat.

In total, nearly 100 association leaders and around 40 teachers have been targeted to be trained to be able to lead water, energy and waste awareness programs for children._______________________________

25 26

PROMOTING ENVIRONMENTALLY-FRIENDLY BEHAVIOR

Awareness Campaigns_______________________________To raise awareness about water and electricity consumption, Veolia undertakes communication campaigns to educate customers and help them to reduce their consumption.

These campaigns have a double benefit of helping customers to reduce their bills through good water and electricity use, while helping to preserve precious resources.

At REDAL in Marocco, the 2014 campaign involved all the customers in Rabat-Salé and Temara-Skhirat wilayas - more than 1 million customers - and was launched just after the introduction of a new national tariff structure. The goal was to explain that with good practice and clever choices, it is possible to lower water and electricity consumption. Promoting simple day to day eco-actions in customers’ own homes has had a positive impact on their consumption habits.

In Niger, an awareness campaign is rolled out every year. In 2015, the campaign will target all SEEN customers - more than 2.5 million people - and will be deployed through poster, radio and television adverts. The objective of the campaign is to raise awareness among the people of Niger of the negative impact of waste on water consumption and on the environment by involving them in water saving activities to change their behavior.

In Oman, Veolia carries out expert talks with universities. For World Water Day, Sharqiyah Desalination Company organized an Expert Talk with the German University for Technology Oman

(GUtech). The talk was organized in order to raise students’ awareness of water conservation and environmental protection and to raise the profile of water and waste sectors among young graduates. Among students from GUtech, attendees also included senior representatives from public and environmental authorities. Aligned with Oman’s 2020 Vision, Sharqiyah Desalination Company is dedicated towards raising awareness of the environment and biodiversity protection among young people and the wider local communities.

A similar initiative took place in December 2014 with Sultan Qaboos University. Through these initiatives we wish to develop the next generation of innovators dedicated to water and environment while strengthening our relationship with Omani universities._______________________________

In Riyadh, National Water Company is the first delegated service management contract for enhancing the overall performances of water & wastewater treatment services._____________________

5MPopulation served

In Kenya, Veolia through Seureca, the consulting engineer company of the Group, has successfully implemented the Long Term Action Plan for Water and Sanitation to ensure reliable water supply and sanitation facilities to respectively 75% and 50% of the people of Kisumu city.

In Niger, SEEN implements a social policy for access to potable water, by setting up social connections and public standpipes._____________________

57,886Social connections in Niger

OUR COMMITMENT TO RESOURCING THE REGION

FOURBUILD NEW MODELS WITH OUR STAKEHOLDERS

SIXPROVIDE AND MAINTAIN ESSENTIAL SERVICES FOR HEALTH AND HUMAN DEVELOPMENT

FIVECONTRIBUTE TO TERRITORIES'ATTRACTIVENESS AND DEVELOPMENT

9 COMMITMENTS TO SUSTAINABLE DEVELOPMENT

27 28

Our Approach

Veolia is deeply involved in the local areas where it operates. We use our expertise and influence to ensure that we enhance their social, environmental and economic development.

We take our role in the local community seriously. Ongoing stakeholder engagement allows us to identify local issues, understand our customers’ challenges and strengthen local relationships. This ongoing dialogue helps us to have a greater and more targeted impact.

Socially, we put a large emphasis on training and health and safety to ensure we have a safe and skilled workforce and our community engagement supports local charities and groups. Environmentally, we undertake activities to preserve resources and enhance local biodiversity – everything from installing bee hives to creating wetlands near our facilities. Economically, we help to support and boost local economies by prioritizing local employment and procurement and providing access to resources, such as drinking water, to those who cannot afford them.

We are also focusing on developing industries in the region such as oil & gas and mining, providing them with innovative solutions to enable the circular economy. We are using our expertise to help to develop smart cities, and provide more innovative solutions to local customers to help to preserve natural resources.

Joining forces for a green environment in Dubai Sport City _______________________________Dubai Sports City (DSC) and Veolia have joined forces to recycle wastewater and help to create a greener environment. The local operations and maintenance company Moalajah, which is a joint-venture of Veolia and Besix, has been appointed to manage, maintain and enhance wastewater facilities within the 50 million square-feet mixed-use development for a period of 10 years.

Moalajah operates and looks after DSC’s sewerage treatment plant and the resultant high-quality recycled wastewater and treated effluent is used to irrigate the vast array of sports facilities and gardens within the community. The treated sewage is used entirely for irrigation, so when the irrigation demand drops, the plant reduces the number of wastewater tankers accepted and diverts them to another plant of Dubai Municipality. _______________________________

CONTRIBUTING TO ECONOMIC DEVELOPMENTRESOURCINGTHE REGION

29 30

CONTRIBUTING TO ECONOMIC DEVELOPMENT

SEEG and Siat Gabon sign an electricity purchase contract _______________________________An electricity purchase contract was concluded between SEEG and Siat Gabon in 2014. The contract covers the provision of electricity, produced from palm oil production residues, by Siat Gabon to SEEG.

Siat Gabon has excess energy capacity which for SEEG represents nearly 20% of the production of electricity needed to power the town of Lambaréné (Moyen-Ogooué). This additional electricity will be a clean energy source in the energy mix for the distribution network in Lambaréné.

The partnership between SEEG and Siat Gabon is economically interesting for both companies, representing a good illustration of the synergy that exists between the rational management of natural resources and industrial development. It especially demonstrates SEEG’s determination to diversify energy production resources and develop clean energies.

"The agreement with SEEG allows us to join forces to our mutual benefit with a strategic partner that shares the same objectives as Siat Gabon on environmental issues. Thanks to this partnership electricity is more 'natural', stated the Siat Gabon CEO_______________________________

CONTRIBUTING TO ECONOMIC DEVELOPMENT

Supporting one of BP’s biggest gas field development projects_______________________________BP has selected Veolia to design, build and operate a raw water treatment plant for its project to develop the Khazzan gas field, located southwest of Muscat in the Sultanate of Oman. With this new contract, Veolia will contribute to one of BP’s largest current projects. Water production is an essential step in implementing this project, which is highly significant for the Omani economy, and is planned to comprise up to 300 gas wells to deliver, in 2017, production of 28.3 million cubic meters of gas per day. _______________________________

Veolia renews a contract with Sipchem in Saudi Arabia _______________________________Since 2009, Veolia has worked hard to create an environment in which Sipchem (Saudi International Petrochemical Company) products and services can be produced efficiently. In 2014, Veolia was awarded an extended 2-year contract for the operations and maintenance for the industrial wastewater treatment plant of SipChem's acetyl complex in Saudi Arabia. Through this contract, we oversee the operations of the complex facilities capable of treating 21 types of different polluted flows. In addition, our experts also monitor the final overflow quality to achieve the Royal Commission Environmental Regulation. _______________________________

Operating a water facility for AngloGold Ashanti Ghana's gold mine _______________________________Over the next two years, Veolia will operate and maintain the existing water treatment facility. As water is key in the mining industry, and used within a broad range of activities including mineral processing, dust suppression, slurry transport or employee needs, Veolia will provide the best management and operational expertise to ensure proper water treatment and discharge.

Iduapriem mine is located in the western region of Ghana. It is an open-pit gold mine with an annual average gold production of about 195,000 ounces and a recovery factor of about 95.8%. Extreme seasonal variations in temperature and rainfall throughout the year mean that water must be managed cautiously to avoid flooding of operations, that could lead to water contamination and potential health and safety issues. Moreover, gold extraction in particular requires the use of cyanide, a hazardous product, used to dissolve and separate gold from ore. Veolia will care for the proper operation and maintenance of the treatment plant so that the water resource is managed adequately and in an environmentally-friendly manner._______________________________

New industrial contracts in Africa & the Middle East demonstrate the added-value solutions and expertise that our Group provides to its mining and oil & gas clients, ensuring that their processes comply with the highest standards.

31 32

FOSTERING SOCIAL PROGRESS

Prepaid public standpipes _______________________________By introducing pre-paid Saqayti standpipes in Morocco, Veolia is helping to preserve both natural drinking water resources and electricity.

The Saqayti prepaid automatic standpipe provides a distribution of drinking water in rural or urban areas that do not have individual connections. An alternative to conventional standpipes, it rationalizes the distribution of drinking water and controls the use of the water distributed, reducing waste. Saqayti works with prepaid cards that provide access to clean water with local authorities adding free credit to the card - 6 m3 per household - and with the option of an additional top up at special prices. These standpipes produce water consumption savings of 50 to 75% for the local authorities. _______________________________

FOSTERING SOCIAL PROGRESS

Expanding access to drinking water and sanitation services in Morocco _______________________________In Morocco, social connection operations are part of the National Human Development Initiative which includes providing low-income households in under-equipped neighborhoods with access to essential drinking water and sanitation services. Since the water, electricity and sanitation services management contract was signed in 2003, Redal has embarked on an ambitious social connection program in collaboration with the delegating authority. An investment of over 280 million euros has been earmarked for the program of extensions and social connections. This program has connected over 110,000 households (or 550,000 people) to water, sanitation and electricity services. Several areas of the city including those with the greatest concentration of people living under difficult conditions were equipped under the program: Sidi Moussa, Brahma, Moulay Ismail, Hay Ennasr, Youssoufia.

In Tangier and Tetouan, the program runs until 2016. Its special feature is that a mobile marketing agency takes care of all the administrative formalities for the beneficiaries and offers payment facilities for up to 10 years. It has helped connect 38,000 homes in Tangier and 20,000 in Tetouan, making a total of 290,000 people in 249 neighborhoods. It is part of a comprehensive approach to sustainable development and aims to improve the living conditions of the beneficiary populations._______________________________

Technical assistance to the operator to improve water and sanitation services for the people of Mombasa_______________________________Mombasa, on the Indian Ocean, is the second largest city in Kenya with about 1.2 million inhabitants. As the existing infrastructure is unable to guarantee the water supply for the population of the city, the Kenyan government and the French Development Agency have launched a project to improve the performance of the Mombasa Compagnie des Eaux.

Through its engineering consulting subsidiary Seureca, Veolia was commissioned by the Coast Water Services Board to support this technical and managerial assistance project.

Between 2010 and 2013, Seureca worked hand in hand with the Coast Water Services Board and the Mombasa Compagnie des Eaux on the following issues:

� Unaccounted for water and leak detection

� Customer management and billing

� Geographic Information System and network mapping

� Water quality

� Training water company employees.

By monitoring the performance criteria, it has been confirmed that the project has produced significant improvements on the above points. The procedures necessary for continuous improvement in the performance of the Mombasa Compagnie des Eaux have also been put in place._______________________________

33 34

BRINGING INNOVATION FOR THE REGIONS

Our Smart Cities offering in the Gulf Countries_______________________________Veolia accompanies cities in their smart development through a network of companies and experts at three levels: smart operation, smart services and smart ecosystem.

Improving the energy efficiency of buildings and processes brings environmental, financial, and social benefits to the community. However, even though energy conservation measures can be self-sustained through short payback periods such programs often face hurdles in their implementation that can only be overcome by strong guarantees and measurement tools.

Energy saving should be looked at in terms of solutions, not products. With this in mind, Veolia has developed a suite of customizable solutions, based on a three step approach: first a comprehensive energy audit to determine the potential savings in the buildings and the baseline against which to measure them; second, implementation of the actions; and finally, operating and maintaining the equipment, monitoring the results to ensure the targets are achieved.

In Dubai, Veolia has recently signed an energy performance contract with Etihad ESCO aiming to reduce the energy consumption of seven Dubai Electricity and Water Authority (DEWA) buildings in Dubai, including its headquarters. This initial contract will create a benchmark to demonstrate the ability of the two partners to improve the energy efficiency of many infrastructures including government buildings,

offices, and transport centers, supporting Dubai's "Vision 2030" which aims to reduce energy consumption by 30% in the Emirate by 2030.

"This energy performance contract for buildings, the first of its kind in Dubai, will help DEWA to reduce its carbon footprint and save energy", said Stéphane Le Gentil, ESCO CEO._______________________________

Implementation of innovative payment methods in Gabon and Niger_______________________________We fulfill a public service mission and bring our know-how wherever we operate. In customer management terms, the focus is on remote services, which help to avoid unnecessary and costly travel, while improving our customer relationships.

In 2014, SEEG signed partnerships with a bank in Gabon and a mobile phone operator for the sale of units of electricity for the EDAN prepaid meters. Today, with MOBILEDAN, EDAN subscribers with a mobile phone can pay for their electricity at any time and wherever they are without having to make a special trip.

SEEG is making use of the potential of mobile phone secure payment solutions that offer the possibility of paying for a variety of services through an electronic money account.

After the partnership was established with the Banque Internationale du Commerce et de l'Industrie du Gabon (BICIG) in March 2014 SEEG signed a partnership contract with AIRTEL mobile phone operator in January 2015, giving people access to electronic payment.

The initiative to exploit these secure payment platforms reflects SEEG’s aim to improve its service to customers, in particular in terms of access to the service for as many people as possible, the availability and efficiency of transactions and the clarity of information.

In November 2014, the water operator in Niger (SEEN - Société d'Exploitation des Eaux) launched a water bill payment system using mobile phones as well as the mail. Sawki is secure, simple and effective. Customers no longer have to go to a sales office to pay their water bills. It only takes a few seconds to make a completely secure payment. Sawki is available everywhere the network operators permit and already has many partners: Orange, Airtel, Moov, La Poste and soon Money Express.With these new payment systems, Veolia

continues its progress and innovation drive with the aim of providing its customers with a high quality service and constantly monitoring customer satisfaction. _______________________________

BRINGING INNOVATION FOR THE REGIONS

Since the launch of this new service, SEEG has recorded nearly 400,000 purchase transactions, i.e. 10% of total sales of Edan units.

Already more than 1 billion CFA Francs paid through the SEEN’s Sawki solution.

SOUSCRIVEZ À MOBILEDANET PAYEZ VOS UNITÉS EDAN VIA VOTRE TÉLÉPHONE PORTABLE 7J/7, 24H/24

35 36

OUR COMMITMENT TO THE WOMEN AND MEN WE EMPLOY

Prevention, health and safety issues are taken into account in the social agreements. A management system for prevention, health and safety is implemented in the Group._____________________

4.65Frequency rate for Middle East Africa

The Group’s training is available to all employees, from the day they enter the company and all along their professional career._____________________

8,100 Days of training in Libreville training center (Gabon)20 Training centers in 10 countries

Veolia celebrates Oman Women’s Day by inviting 90 female employees to attend an event to encourage more women into the workplace, as well as raising awareness of breast cancer. _____________________

59Different nationalities among our employees in Gulf countries.

SEVENGUARANTEE A SAFE AND SECURE WORK ENVIRONMENT

NINEGUARANTEE THE RESPECT FOR DIVERSITY AND FUNDAMENTAL HUMAN AND SOCIAL RIGHTS WITHIN THE COMPANY

EIGHTPROMOTE PROFESSIONAL DEVELOPMENT AND INVOLVEMENT OF EACH EMPLOYEE

9 COMMITMENTS TO SUSTAINABLE DEVELOPMENT

Our Approach At the end of 2014, Veolia had over 9,700 employees from 56 nationalities operating in over 28 locations in 15 countries in Africa & the Middle East.

These men and women work hand in hand with our industrial clients, local authorities and the people we serve to operate our business and sustain the company’s growth on a day-to-day basis.

Their skills and technical expertise are the chief assets of our company, so taking good care of our employees and developing their skills has become the cornerstone of our strategy.

As a leader in sustainable development, Veolia has always had a strong focus on its people. Our strategy in Africa & the Middle East reflects this focus.

All of our employees are united around our key core values. These values are crucial to our success both in the present and the future: entrepreneurship, responsibility and responsiveness.

In 2014, these values were widely promoted across the region, through a variety of initiatives. This helps our people to feel part of our new strategy and direction. It makes our people feel proud to belong to a company that supports both the communities where it operates and the people it employs, creating and disseminating a culture of excellence.

Affirming our role as a company that supports communities and people

In 2014, Veolia focused on encouraging diversity, supporting the most vulnerable employees, fostering employee-employer dialogue and developing initiatives to support local communities.

We are proud that we were able to guarantee very decent living and working conditions to all of our employees, wherever their location and whatever their level in the hierarchy, by promoting a quality work environment that encompasses workplace injury and occupational illness prevention and a healthy work-life balance.

We continually promote access to education, providing training and development opportunities, for example training for any illiterate staff on our contracts. In addition, we promote respect for all employees by focusing on two key areas: guaranteeing equal opportunity in terms of diversity and profiles and well-balanced diversity management on a daily basis.

Creating and disseminating a culture of professional excellence

Veolia Africa & the Middle East was also very keen to recognize its employees’ merit and dedication in 2014, by providing them with ample career opportunities and developing their technical skills through on the job training and development.

In particular, we encourage internal mobility across contracts and countries, individual development plans, knowledge sharing, and a fair compensation policy. Our size, the quality of our workforce, our diverse locations and myriad areas of expertise all combined to offer motivation for professional and personal growth and presented opportunities for Veolia Africa & the Middle East employees to fulfill their professional and personal development and realize their ambitions.

The quest for social excellence and our desire to become an employer of choice in Africa & the Middle East manifests itself on a daily basis through a range of initiatives presented in this report.

MEN AND WOMENWE EMPLOY

37 38

MEN AND WOMEN WE EMPLOY

KEY HUMAN RESOURCES INDICATORS (At end of April 2015)

� 9,710 employees

� 6,531 employees in Africa

� 3,162 employees in the Middle East

� 56 nationalities

� 15 countries (+ headquarters in France)

Breakdown of head accountby country_______________________________

Morocco: 4,084

UAE: 2,498

Gabon: 1,769

Niger: 629

Oman: 142

KSA: 167

Bahrain: 161

Qatar: 98

Kuwait: 43

Lebanon: 29

Namibia: 24

Egypt: 24

Ghana: 21

France: 17

Congo: 4

Others: Iraq

Breakdown of head account by fields of activities abroad(out of 9,582 operational staff)_______________________________

Energy: 5,875

Water: 3,225

Waste: 482

Breakdown of head account by professional category (average figure)_______________________________

Age pyramid_______________________________

SPOTLIGHT ON OUR PEOPLE

Our unique workforce includes over 9,700 employees from 56 nationalities, covering an extremely wide range of roles. Whether an engineer, administrator, scientist or manager, each and every one of our employees are vital to the success of our Resourcing the World mission. We use their innovation, efficiency, creativity, professionalism and expertise to serve our customers across Africa & the Middle East and we work on specific development programs to maximize the potential of each and every member of our team.

Andrea TroleseCommercial Manager, Abu Dhabi, UAE________________________________________________________________

An Italian national with a Master’s degree in Business Administration from the University of West London, UK, Andrea joined VESE in Abu Dhabi as a Commercial Manager in 2014, to develop the company’s business portfolio in the field of waste

management.

“It’s both motivating and rewarding to be part of Veolia, contributing day by day to develop our business in one of the most dynamic, multi-cultural and challenging

markets in the world”

Isaac Amoesih Kwofie Chief waste water plant Operator, Ghana, Africa________________________________________________________________

With a university degree in Chemistry and four years of professional experience, Isaac has been working with Veolia Ghana since July 2014. He is responsible for the effective operation of the 450 m3/h AngloGold Ashanti mine waste water treatment plant.

Fatima Kouttroub Director of Water and Sanitation, Tetouan, Morocco________________________________________________________________

With an Engineering degree from the Ecole des Mines in Rabat, Fatima has worked for Amendis Veolia Morocco since 1998. She was firstly Head of the Engineering

Department before becoming Water and Sanitation Director in 2008. She has left her mark on the city of Tetouan through her commitment and exemplary career.

Team leaders, supervisors and technicians: 34%

Workersand operators:

31%

Managers: 19%

Office workers: 16%

19.5

%

>5040 - 5030 - 40<30

26.5

%

35%

19%

39 40

SPOTLIGHT ON OUR PEOPLE

Yolande Pontaillier Budget and Management Control Director, SEEG, Gabon________________________________________________________________

A graduate of the École Polytechnique de Montréal, Yolande began with the Ministry of Public Works of Gabon before joining the Société d'Énergie et d'Eau du Gabon, where she has worked for 30 years.

Rajalingam Thanghavel Operation & Maintenance Engineer - BP Khazzan, Oman________________________________________________________________

An Indian national with a Masters degree in Environmental Engineering and 12 years of professional experience in which seven years worked in Veolia UAE, Rajalingam joined the recently awarded British Petroleum Khazzan project last February, to manage the operation of maintenance of this major industrial project where he is in charge of producing both process and potable water in a very remote area, located 400 km far from the capital city.

Aboulrazak Salifou Head of Operations, SEEN, Niger________________________________________________________________

Aboulrazak is Head of Operations: he coordinates, supervises and optimizes the production, distribution and sale of drinking water in the Maradi region and the

nine centers that are under his management on behalf of the water operating company in Niger, where he has worked since 1998.

Walid Adlerahman Area O&M Manager at Moalajah, Ras Al Khaima, UAE________________________________________________________________

Since 2012, Walid has been managing the operation and maintenance activities of the sewerage project at Ras Al Khaima City that consists of 25 MLD Waste water treatment plant, six lifting and pumping stations and 137 km of live network. He

joined Veolia in Ajman, UAE, in 2007, after having worked for 11 years in Egypt, where he was born.

SPOTLIGHT ON OUR PEOPLE

Narender Kumar Maintenance Manager, Fujairah RO Plant, UAE________________________________________________________________

Narender is an Indian national who worked for Bahwan Veolia in the Sultanate of Oman before he recently moved to Fujairah to become the Maintenance Manager of this major reverse osmosis desalination plant.

Vijay Gudekar Operations Director, Majis, Oman________________________________________________________________

Vijay is an Idian national who graduated in Chemistry from the University of Bombay and worked in India until 1989. He then joined Veolia in the Sultanate of Oman to work in Sur before he moved to Sohar in 2010, where he started working as an Operations and Maintenance Manager. Vijay was recently appointed as the Operations Director of our Port Sohar facility management contract.

Nadine Gemayel Legal Counseel, Enova, Dubai, UAE________________________________________________________________

A law graduate, Nadine first worked in a law firm in Lebanon, where she comes from, before she joined Enova (at the time, MAF Dalkia) in 2012. In her current

position, she is in charge of managing the legal department of the company and its subsidiaries across the Middle East, including the UAE, Oman, Qatar, Lebanon,

Egypt, Barhain and Saudi Arabia.

Ashwaq Al Mukehini Lab Supervisor, Sur, Oman________________________________________________________________

An Omani national, Ashwaq has been wortking for Veolia since 2010. With a degree in Chemistry from the Sultan Qaboos University in Muscat, she started her career as

a Lab Chemist on the Sur desalination plant. She is now a Lab Supervisor, in charge of supervising and reviewing the work of the staff responsible for performing

chemical, biological and physical tests to produce potable water.

41 42

FOSTERING A CULTURE OF EXCELLENCE

A partnership for the development of skills and talent in Niger _______________________________The Niger water operator (SEEN - Société d’Exploitation des Eaux du Niger) and the Veolia Southwest Campus established a partnership in 2014 to help SEEN cope with the challenges it faces in terms of human resources development retirement, adapting to new technologies, establishing a proper customer management system, and skills development in general. Following an initial "future skills” workshop, a three-year skills development plan was created. The members of the Executive Committee were subsequently coached and supported, and human resources development analysis and support missions were conducted to drive training forward and gradually professionalize all the players involved._______________________________

Phoenix: internal cohesion project in the Gulf_______________________________The Phoenix project was introduced in the Gulf Countries in March 2014 and was rolled out over the year. It is a social cohesion project whose aim was to make a multiple entity (6 countries, 12 contracts, 20 sites, 3 business lines, 3,000 employees, 51 nationalities) a coherent whole, in the image of the new "One Veolia". By implementing an innovative approach aimed at mobilizing the creativity and responsibility of employees in the region on key common problems, the initiative has not only met its objectives in terms of team cohesion and demonstration (definition of our values, mission and vision, greater coherence in our internal and external communication and enhancing our image with our partners, clients and local prospects), but also developing both "glocal" projects on the ground and more synergies between the various entities and the regional headquarters in technical, human resources, Health, Safety and Environment, purchasing areas, etc. Since June 2015, a new phase of the project is being developed and will focus on the concept of performance to encourage our teams to participate more collectively in the Group’s efficiency plan and business development strategy. The initiative therefore employs a long term, continuous improvement approach._______________________________

FOSTERING A CULTURE OF EXCELLENCE

Recruiting foreign talent in Saudi Arabia_______________________________Saudi Arabia is probably one of the countries in the Middle East with the most promising business development opportunities for Veolia. To increase the human resources appeal of the country, and to be in a position to support business development, an initiative was launched in partnership with the Embassy of France in Riyadh, the Franco-Saudi business council and the Saudi section of France’s foreign trade advisors. It consisted of organizing a forum in Paris on "living and working in Saudi Arabia" aimed at Human Resources Directors and people interested in expatriation. By sponsoring this event, providing advice, support in organizing it, mobilizing expatriates and former expatriates who were asked to come and talk about their experiences there, producing a film (testimonies by expatriates and their spouses) and producing a promotional welcome brochure, human resources has made a concrete and visible contribution to local business issues._______________________________

Recruiting, training, and developing our local workforce_______________________________The In-Country Value (ICV) is one a very important part of Oman’s development strategy. The government emphasis on the total spend retained in country that actually benefits business development, contributes to human capability development, and stimulates productivity in the economy of the country.

Sur Desalination Plant is a 22-year contract that started in 2007; it is therefore one of our responsibilities to contribute to the development of the Sultanate of Oman. To meet this ambition and to ensure quality services to the client, Veolia has identified three challenges to be dealt with as a solutions provider: recruitment, competency development/ training and employee engagement.

As evidence of our will to create added-value in Oman, and in order to comply with all aspects of the Omani legal regulation, Veolia is implementing an ambitious omanization program (aiming at replacing expatriate workers with trained Omani employees) in Sur Desalination Plant based on5 pillars: � Omanization of the workforce � Training of Omani nationals � Job Shadowing program for the manager positions � School relationship development and deployment of an adequate employee compensation � Benefits policy _______________________________

43 44

SUPPORT PEOPLE & DEVELOPING COMMUNITIES

Recruiting people with reduced mobility _______________________________In 2014 the Gabon water and electricity company (Société d'Energie et d'Eau du Gabon - SEEG) launched an initiative to integrate four people with reduced mobility. The aim was twofold: 1. to expand the call center activities set up in 2007 to the whole country, by making customer advisors available to new customers who are able to answer their questions and advise them (taking phone calls, answering emails and SMS, etc.), and 2. to promote diversity within the company and fight discrimination. This initiative resulted in recruiting and training four people with disabilities. This has expanded customer coverage and reduced delays in dealing with claims now handled by the new customer advisors._______________________________

Employee literacy_______________________________With a workforce of 630 people in 54 centers across the country, the Niger water company (Société d'Exploitation d'Eau du Niger - SEEN) four people who cannot read or write. In 2014, in order to remove this obstacle which hinders the day to day work for the employees’ concerned, and to develop their employability, the company launched a literacy program for 64 employees. Volunteer company employees and a local NGO were enlisted to provide the necessary educational support. This initiative highlights the company’s commitment to its employees and its emphasis on responsibility and solidarity, which are two of the fundamental values upheld by the Group.

_______________________________

Collaborating with suppliers in Morocco _______________________________To improve standards in Morocco we are encouraging suppliers and subcontractors to make sure they are compliant with international regulations for safety, hygiene, health and social protection issues. It also encourages Purchasing Charter signatory companies to make progress on essential requirements, such as minimum social

security coverage, staff training, safety at work and respect for the environment. This approach benefits the whole value chain, supporting our customers in their sustainable development policies (social progress, economic growth, protection of the environment, etc.).

Almost 50 partner companies are involved, representing over 70% of Veolia purchases in Morocco._______________________________

A didactic approach _______________________________

Signature of the

Purchasing Charter

Questionnaire sent to

suppliersAudits Supplier

evaluation

Establishment of progress

plans

Access to essential resources is a key factor in the development of emerging nations. Through its partnerships and activities, Veolia is committed to providing sustainable access to water, waste and energy services to areas in need.

(re)sourcesVeolia shares its expertise as the founding member of the think tank (re)sources. It brings together development activists, academics, political figures, industry operators and international institutions to share best practice, challenge decision makers and promote access to water, sanitation and energy as a method for sustainable development.

www.re-sources-network.com

ACCESS TO RESOURCES

ACCESS TO RESOURCESVEOLIA’S CONTRIBUTIONTO DEVELOPING COUNTRIES

The Facts:� 900 million people do not have access to nearby drinking water

� Over 3 billion people do not have tap water at home

� 2.6 billion people do not have access to basic sanitation

� 1.4 billion people do not have access to electricity

Accelerating Factors:� Inequalities in the distribution of water resources

� Urban pressure on the developing world

� Increasing consumption and waste of resources

� Greater risk of extreme climate events

� Very uneven political will

45 46

ACCESS TO RESOURCES

ACCESS IN ACTION Using existing water resources and infrastructure to serve more peopleIn Tetouan, Morocco, Veolia succeeded in reducing water withdrawal by as much as 18% while delivering 18% more water between 2002 and 2009. This made it possible to serve 59% more customers while preserving precious water resources.

Implementing pricing policies that are socially acceptableAt the request of the authorities in Morocco, the company has implemented a pricing structure that enables water and electricity consumed below a specified threshold to be purchased for less than the price charged to Veolia by the national utilities. For water, this special low rate is available for up to 40 liters of consumption per person per day, which is twice the amount that the United Nations estimate is necessary to meet basic needs.

Some households in emerging countries are not accustomed to planning their spending in the medium term (on a weekly or monthly basis). They tend to spend money as soon as it comes in: having to pay a bill at the end of the month for a service that is consumed on a day-to-day basis can therefore be quite a challenge. This problem is often exacerbated by the failure of households to monitor consumption, which gives them the impression that the bill is unjustifiably or even abusively high. This can make customers and even

the local population in general, hostile toward the provider or manager of the public service.

In Gabon, our company’s subsidiary which produces and distributes both water and electricity, addressed this problem by introducing prepayment plans for electricity. Prepayment enables consumers to adjust their spending in accordance with their immediate income. Almost 70% of households in Gabon were purchasing electricity on a prepayment basis by the end of 2011. Veolia also began offering this payment method in northern Morocco in 2011.

Promoting more efficient water use to optimize servicesIn Niger, where half of consumers get their water from communal standpipes, unsanitary transportation, storage and handling practices can make this water unfit to drink, exposing local populations to hygiene and health problems. Employees of Veolia’s local subsidiary, SEEN, set out to make sure that people are better informed about this problem. This is a vital issue in a country where water-borne illnesses are the leading cause of death and disease.

Veolia set up a Water and Health program in 2007 to make local people more aware of how drinking water and hygiene can affect health. The program was first implemented within the subsidiary then presented to external stakeholders, such as private-sector managers of communal standpipes.

They were given training by the NGO Rail Niger, allowing them to inform local populations about the links between water, hygiene and health.

ACCESSVeolia has developed a methodology that combines technical, financial and legal

innovations and specialized communication and marketing techniques to form a body of expertise known as ACCESS. The approach is based on 10 principles:

Technical engineering

Financial and institutional engineering

Social engineering and customer relations

1. Use existing resources and infrastructure to serve more people

2. Propose new methods of providing regulated and secure collective services (when individual access is impossible)

3. Implement pricing policies that are socially acceptable

4. Promote subsidized individual connections

5. Develop new models through research and social innovation

6. Look for innovative financing, solicit donors

7. Develop accessible services that meet specific local needs, as well as mediation actions

8. Promote fair practice service to optimize benefits

9. Assess the impact of taken measures on quality of life

10. Implement the principle of co-construction

VEOLIA FOUNDATION

The Veolia Foundation awards grants to community-oriented, non-profit projects around the world that contribute to sustainable development. Its three main focuses are:

The Foundation also uses its network of Veolia volunteers to provide specialist skills, knowledge and outreach to projects. Since its creation in 2004, the Foundation has supported more than 1,350 projects and carried out more than 150 skills volunteering missions.

VEOLIA FOUNDATIONWE PROMOTE SOCIAL AND ENVIRONMENTAL DEVELOPMENT

� humanitarian emergencies and development aid

� employment and social links

� environmental conservation and biodiversity.

47 48

A SELECTION OF 2014 PROJECTSIN AFRICA & THE MIDDLE EAST ZONE

Providing drinking water to conflict areas in Iraq _______________________________In June 2014, the humanitarian situation deteriorated sharply in northern Iraq with the advance of the terrorist group “Islamic State” leading to massive movements of people fleeing the combat zones. Faced with this emergency situation, the Foundation dispatched 12.5 metric tons of humanitarian aid equipment, for storage and distribution of potable water (reservoirs, water distribution ramps, etc.). Onsite, the equipment was recovered by the French Red Cross, an historic partner to the Foundation.

Several Veolia volunteers carried out successive missions to assist the Red Cross teams with assembly and installation of the equipment, providing potable water for more than 50,000 people.

_______________________________

Improving sanitation and water at a refugee camp in Kenya_______________________________In the north of Kenya, the Foundation is involved in a multi-partner program launched by the UN Refugee Agency in the Kakuma refugee camp. The camp houses more than 114,000 people from South Sudan, Ethiopia, Somalia and the Congo, half of whom are aged under 17. The UN

Refugee Agency is keen to create a reproducible model of schools that provide access to education, as well as water and sanitation. The Foundation will be working on the sanitation and hygiene awareness aspect of the program by developing an innovative system of latrines and wastewater treatment that is inexpensive and easy to maintain in the particular conditions of a refugee camp._______________________________

Developing water networks in the Republic of Guinea - €160,000 grant _______________________________At the request of the Guinea-Conakry Ministry of Hydraulics and Energy, the Foundation agreed to provide advice and expertise to help employees of the National Water Service (SNAPE) design and manage projects for potable water supply systems in rural and semi-urban areas. Thanks to its support, the first system has already been installed in Damaro, in the Kérouane prefecture, in the east of the country, which will meet the needs of almost 7,000 inhabitants. Other priority projects are currently being studied. A training project for Guinean technical managers is also being formulated – it involves adapting the engineering modules used by Campus Veolia in design and management of potable water networks to the conditions found in developing countries. This training could be delivered with the help of Veolia volunteers. _______________________________

A SELECTION OF 2014 PROJECTSIN AFRICA & THE MIDDLE EAST ZONE

Helping the flight against Ebola in Guinea_______________________________At the request of the French government, the French Red Cross opened an Ebola treatment center in south-east Guinea in Macenta, one of the main hotspots of the epidemic. The centre is part of a global action plan to combat the epidemic.

The Red Cross asked the Veolia Foundation to design and install a water distribution system, for the center helping the centre to carry out its vital role in tackling the Ebola epidemic. The Macenta Ebola treatment center is part of a global action plan to combat the epidemic. The Guinean government has set up a national coordination unit to fight Ebola alongside the different humanitarian organizations and civil society partners. Action is therefore concerted, with a well-defined distribution of roles.

Water Education in Oman - support and grant (€10,000) _______________________________Engaged in building public awareness of good water management, the Oman Water Society has launched an educational program – “Water Champions in School” – aimed at children

aged 7 to 10 in two pilot schools, with the support of the Foundation. The impact of the program in these two schools will be assessed by teachers and the Ministry of Education, with the aim of subsequently rolling it out in all schools in Oman._______________________________

The Ebola treatment center in Macenta� 60 beds.

� In the forested region of Guinea, which abuts Sierra Leone, Liberia and Republic of Côte d’Ivoire.

� Inaugurated on 14 November 2014 by Stéphane Mantion, Managing Director of the French Red Cross, Annick Girardin, Minister of State for Development and Francophonie, and the Guinean Health Minister, Dr. Rémy Lamah.

49 50

GOVERNANCE & LEADERSHIP TEAM

GOVERNANCE & LEADERSHIP AFRICA & THE MIDDLE EAST

GABON MOROCCO

FINANCE

NIGER

LEGAL

NAMIBIA

CONTRACTUAL

Jean-PaulCAMUS

BrunoCOLLARD

VincentMIGNOT

RémiBOURGAREL

OlivierMANDIL

Martine VULLIERME

DenisLE MAOÛT

GOVERNANCE & LEADERSHIP TEAM

DEVELOPMENT DEVELOPMENT

GHANA

ENGINEERING MARKETING & COMMUNICATIONS

HUMAN RESOURCES

CONGO GULF COUNTRIES SAUDI ARABIA

François LAFORET(Africa Municipal)

DenisLE MAOÛT

Christophe MEILLER (Africa Industrial)

Philippe BLOCH

Hélène TOURY

Lucille DELUBAC

DEPUTY OPERATIONS

Martine VULLIERME

RémiBOURGAREL

XavierJOSEPH

FrédéricFLEURY

CHAIRMAN AND CEO

PatriceFONLLADOSA

53 54

2014 INDICATORS2014 INDICATORS

SEEG SEEN REDAL AMENDIS AMENDISVEOLIA NAMIBIA

MOALAJAH VEBES O&M

VEOLIA MIDDLE EAST FUJAIRAH BRANCH

BAHWAN VEOLIA / SDC

VEOLIA LLCVECGE - Oman Branch

VECGE - Qatar Branch

OTV INT.Veolia Environmental Services Emirates

Enova Enova Saadiyat Cooling Enova Enova Enova Bahrain Bay

TOTAL Gabon NigerMorocco (Rabat)

Morocco (Tangiers)

Morocco (Tetouan)

Namibia (Goreangab)

UAE (Ajman) UAE (ISTP2)UAE (Fujairah II)

Oman (Sur)Oman (Majis - Sohar)

Oman (PAEW)Qatar (Doha South)

Kuwait (Az Zour South)

UAE (Abu Dhabi) Saudi Arabia UAE UAE Oman Qatar Bahrain Bahrain

Start of contract 7/1/1997 6/1/2001

REDAL 1: 1/1/1999 - REDAL 2:18/10/2002

1/1/2002 1/1/2002 9/9/2002 8/10/2007 1/31/2012 18/10/2010 10/8/2009 12/1/2010 21/01/2011 7/11/20097/2/2014

8/7/1997 N/A N/A 1/27/2011 N/A N/A N/A 3/31/2007

Activity Concession Leasing contrat Concession Concession Concession O&M Concession BOOT O&M BOOT BOOPerformance contract

O&M BO O&MEnergy Man-agement

Energy Man-agement

BOOTEnergy Man-agement

Energy Man-agement

Energy Manage-ment

Concession

Duration (years) 20 10+10 30 25 25 21 20 2.5+25 12+8 2+25 6 5 7 5 29 50

Number of residents within the supplied area (Millions of inhabitants) 10 0.4 3 1 1 1 0.3 0.25 1.0 0.2 0.35 2.3

Number of towns and centres supplied (distribution) 186 95 54 14 8 14 1

WATER & SANITATION

Number of subscribed clients 1,236,180 164,567 177,647 469,222 246,994 177,750

IMPROVEMENT OF THE ACCESS TO ALL FOR DRINKING WATER

Water production (Million of m3) 306 98.602 70.946 3.66 0 2.33 4.3 25.816 100

Water purchased (Million of m3) 192 0.035 1.021 97.54 58.169 30.36 4.7

Water distribution (Million of m3) 325 98.637 71.967 82.12 46.264 26.29

Number of inhabitants served 8,687,814 1,399,645 3,178,380 2,113,845 1,030,098 615,846 0.300 350,000

Nominal capacity of water treatment plants - [m3/d] 759,188 286,794 120,200 7.665 136,000 80,186 136,000

Length of potable network (disregarding connections) - [ km ] 13,288 1,997 3,931 3,913 1,918 1,529

SANITATION

Number of inhabitants connected 5,564,000 1,988,954 1 018 132 593,395 450,000 1,914,000 617,651

Volume of wastewater collected (Million of m3/year) 345 70.70 41.3 21.73 26.467 116.689 67.942

Installed capacity of urban wastewater treatment plant - [ M e.h. ] 6 1.56 1 0.85 0.29 1.91 0.69

Length of sewerage (disregarding connections) - [ km ] 5,070 2,015.00 1643 1,151 261 0

ENVIRONMENT

Drinking water distribution (%) 68 84 81 80 80

Electricity distribution (%) 93 92 92

Level of bacteriological compliance (%) 99 99 100 100 100 100.00

Overall compliance level (%) 99 98 100 100 100 100.00

ENERGY (ELECTRICITY + DISTRICT COOLING ACTIVITIY + ENERGY EFFICIENCY)

Number of electricity customers 1,365,564 281,000 583,002 286,109 215,453

P > 20 MW installations (all types of installations) 15 5 3 5 1 1

2< P < 20 MW installations (all types of installations) 42 9 30 2 1

Power production total installed capacity - [MW] 532 443.12 14 58 1 3 5 6 2

Total energy production (electrical and heat) - [MWh] 1,876,318 1,747,560 89,213 5,765 33,780

Electricity purchased (GWh) 4,025 2,143 1,308 574

Electricity distribution (GWh) 3,723 1,997 1,199 527

Sites - Residential accommodation equivalents 2,569 2,325 32 80 132

Sites - Commercial and properties establishments 1,314 127 1,168 3 2 1 10 3

Thermal - Number of thermal installations operated by Veolia 356 20 303 4 2 5 5 17

Thermal - Heating and cooling networks number 59 57 1 1

Heating - Heating installations total installed capacity - [MW] 5 5

Heating - Heating installations total number 1 1

Cooling - Cooling installations total installed capacity (except split systems) - [MW] 910 131 461 35 28 45 61 149

WASTE MANAGEMENT

Quantity of municipal waste collected [kT] 51 51

Quantity of Commercial & Industrial waste collected [kT] 89 89

Quantity of Street cleansing waste collected [kT] 0

Quantity of non hazardous waste pumped for sewer maintenance and cleaning [T] 454,249 454,249

CUSTOMER MANAGEMENT

Number of agencies 104 35 10 28 15 12 4

Existence of call centres 6 1 2 1 1 1

SOCIAL DATA

Staff 9,583 1769 629 1,793 1,093 1,198 24 245 115 42 44 49 9 63 43 495 114 1,564 37 40 35 140 21

Number of work accidents with interruption of activity 96 12 25 4 7 16 24 1 7

Number of working days lost due to work related accidents 1,828 276 93 203 353 839 2 62

Frequency rate 11 3.04 21.03 1.16 2.81 6.98 5.72 5.89

Severity rate 1 0.07 0.08 0.06 0.14 0.37 9.62 0.01 0.05

Training budget (k€) 288 2.24 4.73 3.05 141 144 4.1 2.32 0.43 5.54 3.21 1.21 1.1

Number of participants 4,618 1155 236 913 681 706 165 103 28 35 45 70 481

Total training duration (hours) 138,922 79,939 11,640 9,952 8,407 7,392 2,040 5,091 1,392 903 825 1,229 10112

ADDITIONAl DATA** contribution to economic development

Turnover (M€)** 1,024 300.4 29.7 285.6 167.4 82.4 3.8 13.5 6.4 7.6 4.6 17.6 5.1 7.2 0.4 6.4 63.4 4.1 1.4 0 5.9 1.7

Annual water investment budget (M€) 14 3.3 2 3.9 1.9 1.4 0.1 0.4 0.1 0.5 0 0 0

Annual sanitation investment budget (M€) 6 3.6 1 1.2 0.3 0 0

Annual electricity investment budget (M€) 32 18.5 6.4 1.8 2.8 0.2 1.8 0 0 0

Total annual investment budget (M€) 52 21.8 2 14 4.8 5.4 0.1 0.4 0.3 0.1 0.5 0 0 0 0 0.2 1.8 NC 0 0 0 NC

INDICATORS2014

55

LOOKING AHEAD

LOOKING AHEAD…Our vision for 2021: We will support development in Africa & the Middle East by providing communities and major industrial customers with sustainable solutions to environmental issues such as resource scarcity and availability, pollution and urbanization.

We will continue to use our expertise in water, energy and waste to provide innovative solutions for the benefits of our clients and the population.

With a focus on improving the economic, human and environmental development of the region, we will increase our collaboration with partners to achieve these goals._______________________________________________________

All these initiatives are our way to contribute to Resourcing the World.

Veolia develops access to our earth’s precious resources, preserves them and renews them across fi ve continents. We devise and implement water, waste and energy management solutions to help much

ciency. Find out how at veolia.com

Resourcing the world

– Il

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on : R

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CREDENTIALS Veolia Africa & the Middle East38, avenue Kléber – 75 116 Paris Cedex – France www.veolia.com

This document has been prepared by Veolia's Communication Department - Africa & the Middle East zone.

External sources of data: The World Bank, (re)sources NetworkTranslation: Agency Walker ServicesCredits: Veolia picture library, Christophe Majani D'inguimbert, Philippe Paulissen. Creation & design: Paris Tokyo Design