aftermarket customer support
TRANSCRIPT
Aftermarket Customer Support
Aftermarket Customer Support
Mission & Vision Mission
To be the premier aftermarket provider of aircraft structural parts
and aerospace solutions.
Vision Provide total value aftermarket solutions through
global excellence in people, products & services, responsiveness,
systems & technology.
Spare Parts Support --Licensed/PMA approved parts --Global distribution --24/7 customer service --E-commerce capability --Comprehensive AOG support, parts
kitting, & supply
Maintenance, Repair & Overhaul (MRO) --FAA/EASA/CAAC repair station certificates --Global MRO support --Extensive composite repair experience --Technical repair support --Access to production tooling & knowledge --Rotable/exchange/lease inventory options --Field service “go” teams
Product Support Services --Technical publications & training --Maintainability/reliability/service
engineering --Fleet monitoring --Warranties & guarantees --On-site technical & training support --Tooling and ground support equipment
Engine Pylons & Nacelle Systems/Fuselage Structures/Wing Components
Aftermarket Customer Support
Global Network
Corporate Aftermarket Wichita, KS
Sales Office Scottsdale, AZ
Sales Office Dallas, TX
Sales Office Knoxville, TN
Europe, Middle East & Africa Sales Office
Shannon, Ireland
Asia Pacific Sales Office Singapore
Repair Facility – Wichita, KS. USA
J.V. Repair Facility – Jinjiang, China
Repair Facility – Prestwick, Scotland
Aftermarket Customer Support
We provide replacement parts
and component support
We maintain a pool of rotable assets for
exchange and/or lease
Capabilities
Spare Parts Maintenance, Repair &
Overhaul Rotable Assets
B737, B747, B757, B767, B777
B737, B747, B767, B777
Nacelle: B737, B747, B757, B767, B777, G650
Wing Components: G280, G650
Our certified repair stations provide complete
on-site repair and overhaul; We maintain global
partnerships to support MRO services
Aftermarket Customer Support
• Licensed, PMA Approved Parts
• Factory Direct Source for Spare Parts Needs
• Common Usage Items Maintained in Dedicated Inventory
• 24 / 7 / 365 Support Availability
• Direct Web Portal for Convenient On-Line Ordering
• Spec 2000 Compliant
• Dedicated Customer Service Representatives
• Comprehensive AOG Support, Parts Kitting, & Supply
Model Component Engine
777-200/300
Thrust Reverser Fan Cowl Inlet , Flight Controls, Fuselage, Doors, Etc.
Pratt & Whitney, Rolls Royce, GE
737-600/700/800/900
Thrust Reverser Flight Controls, Fuselage, Doors, Etc.
CFM56-7
747-100/200/300/400
Thrust Reverser Fan Cowl, Inlet Core Cowl, Flight Controls, Fuselage, Doors, Etc.
PW 4256
757-200/300
Thrust Reverser Fan Cowl, Inlet Core Cowl, Flight Controls, Fuselage, Doors, Etc.
PW 2037
767-200/300/400
Thrust Reverser Fan Cowl, Inlet Core Cowl, Flight Controls, Fuselage, Doors, Etc.
PW 4256
Spare Parts
Capabilities
Aftermarket Customer Support
Maintenance, Repair & Overhaul
• Inspection / Evaluation
• V-Blade Engagement
• Composite Repairs
• Technical Support
• Service Bulletin Incorporation
• Design / Provide Repair Kits (Install if/as required)
• Maintenance Program Recommendations
• Insulation Blanket Repair
• Fitting Replacement
• Minor Structural Repair
• Expertise in Complex, Composite Structures
• Production Engineering available
• Spare parts inventory to support 737NG Thermal Wall repair
• Prime Supplier - Boeing Service Network
• Global Presence in North America, Europe and Asia;
North America – Wichita, Kansas • FAA Repair Certified #Z6WR336Y • EASA Certified #145.5939
Europe – Prestwick, Scotland
• EASA Certified UK #145.01148 JV Facility – Jinjiang, China
• CAAC Certified #D200043 • FAA Repair Certified #6TJY483B • EASA Certified #145.0537
Capabilities
Aftermarket Customer Support
Capabilities
Extensive Experience in Fabrication and Assembly: • Aircraft Structures • Nacelles • Wing Components
• Co-located Engineering DERs • Access to Production Tooling, Parts and Knowledge • Close Tolerance Measurement and Locating Equipment • On-Call Field Service Engineering Teams for AOG
Support or Mod / Repairs • "Go" Teams for Quick Response Repairs • Rotable/Exchange/Emergency Use Assemblies • On-Site Technical Assistance and Training • Service Bulletin Field Implementation • Repair Kit Installation • AOG Repairs, Assessment, Planning and Kitting
Maintenance, Repair & Overhaul Fleet Support
Aftermarket Customer Support
Capabilities
• 737NG Thrust Reversers • 737NG Sleeves • 747/767 Inlets • 747/767 Core Cowls • 747/767 Fan Cowls • 747 / 767 Thrust PW Reversers • 777 Thrust Reversers (all models) • 777 Fan Cowls • 777 Inlets
In-production and on-hand rotables (subject to availability) include:
Rotable Assets
Aftermarket Customer Support
Out of Production B737 Classic
B757
Aftermarket Customer Support
In Production
737
767
787
747
777
Aftermarket Customer Support
Customer Support
Customer Services
• 24/7 Order, AOG, and Technical Support
• Ecommerce Access
• Spares forecasting/provisioning
• Schedule Compliance
• Exchange / Lease of rotable inventory
• Warranty Administration
• Ground Support Equipment
Training Programs
• OEMs, Operators, Maintenance personnel
Technical Publications
• Manuals, Service bulletins
Engineering Support
• Service Engineers
• Repair Engineers
• Product Assurance
• Design / Stress Engineers
• Fleet Monitoring
Maintenance Repair and Overhaul
• Global Presence
Product Support
Aftermarket Customer Support
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Visit www.spiritaero.com to learn more about Spirit AeroSystems, Inc.