agenda and notice of a public meeting of the...

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AGENDA AND NOTICE OF A PUBLIC MEETING OF THE

PROGRAMS & EVALUATION COMMITTEE

COMMISSION COMMITTEE CHAIR: Louisa Ollague

COMMISSION COMMITTEE MEMBERS: Kerry Morrison, Owen Newcomer, Flora Gil Krisiloff (Alt)

Friday, May 17, 2013

9:00 AM Location:

Los Angeles Homeless Services Authority 811 Wilshire Blvd., 6

th Floor

Los Angeles, CA 90017

AGENDA NO. ITEM AND DESCRIPTION PRESENTER PAGE

Call to Order/Roll Call/Establishment of Quorum

Agenda Items - The public will have an opportunity to speak to any agenda item

when the item is called and before action is taken. A Request to Speak Form must be submitted to the Secretary prior to the completion of the agenda item. The Chair will determine the order of speaking and unless the Chair grants more or less time, the speaker’s limit is two (2) minutes on each agenda item, subject to the total 20-minute period.

Commissioner Ollague

1.0 Review and approve minutes of meeting of the Programs &

Evaluation Committee held Friday, April 19, 2013.

Commissioner Ollague

2.0 Update on the Family Solutions System. Jonni Miller

3.0 Emergency Shelter Services Quartely Outcomes Report. Dan Fisher

4.0 Public Participation Each Public Participant speaker is limited to three (3) minutes and may address any topic within the Commission’s jurisdiction. A Request to Speak Form must be filled out and submitted to the Secretary prior to the beginning of Public Participation. Subject to the total 20-minute period, each Public Participation speaker is limited to three (3) minutes.

Adjournment

Packets of materials on agenda items are available to the public during normal business hours at 811 Wilshire Boulevard, 6th Floor,

Los Angeles, CA 90017. For further information, you may call 213-683-3333. Upon request, sign language interpreters, materials in alternative formats and other accommodations are available to the public for LAHSA meetings. All requests for reasonable accommodations must be made at least three working days (72 Hours) in advance of the scheduled meeting date. For additional information, contact LAHSA at (213) 683-3333 or TTY (213) 553-8488.

MINUTES OF THE

LOS ANGELES HOMELESS SERVICES AUTHORITY PROGRAMS & EVALUATION COMMITTEE MEETING

Held Friday, April 19, 2013

The Los Angeles Homeless Services Authority Commission Programs & Evaluation Committee meeting held at 811 Wilshire Boulevard, Los Angeles, California was called to order at 9:09 a.m.by Commissioner Ollague. Attendance LAHSA Commissioners Present:

Louisa Ollague, Chair Kerry Morrison Owen Newcomer Booker Pearson (Guest) Ramona Ripston (Guest)

LAHSA Commissioners Absent: LAHSA Staff: Michael Arnold, Executive Director

Eileen Bryson, Board Liaison Ian Costello, Winter Shelter Program Coordinator Joshua Decell, Outcomes Specialist Dan Fisher, Programs Unit Manager Jonni Miller, Family Systems Integration Manager Call to Order/Roll Call/Establishment of Quorum Roll was called and quorum was established at 9:09 a.m.

1.0 Review and approve minutes of the meeting of the Programs & Evaluation Committee held Friday, March 15, 2013. Motion: It was moved by Commissioner Newcomer and seconded by Commissioner Ollague to approve the minutes.

Public Speaker(s): There were no public speakers. Action: The motion passed unanimously.

2.0 Report on Transition Age Youth Housing Stabilization Program. Loraine Park and Linda Tran, Harder & Co., gave the report: Beth Stokes, Director of Programs, gave an overview of the program and its funding sources. Ms. Park and Ms. Tran gave background about the project, which is a scattered site transition in place

housing for homeless transition aged youth especially former foster children and probation youth, the evaluation framework, evaluation data sources, tenant characteristics, services provided, exit statistics, employment and wage outcomes, implementation highlights, o There was discussion about the screening process and possible “creaming”.

The commissioners asked for additional information about crossover youth, youth who had not been admitted to the program, which county departments had referred clients, how can a cost/benefit analysis be done,

Public Speaker: Alex Atkinson spoke on behalf of the TAY providers. Thanked the commission for the program. First Place has over 50 youth on the waiting list. Assured the commission that creaming is not happening.

Item 1.0

Programs & Evaluation Committee Minutes of April 19, 2013 Public Speaker: Kimberly Acevedo is a formerly homeless youth and explained what the program has done for her. Public Speaker: Manuel Roque spoke on behalf of First Place for Youth. He is an emancipated foster and formerly homeless youth who has benefited from the program. Public Speaker: Aaron Gilmer grew up in foster care, was homeless at 16, has earned his GED, is now in college and has a full time job due to the First Place. Commissioner Ripston arrived at 9:45

3.0 Final Report on the 2012-13 Winter Shelter Program (WSP). Ian Costello, Winter Shelter Program Coordinator, gave the report: Staff explained Part A and Part B of the Winter Shelter Program and reported on program statistics.

4.0 Final Report on the Family Transition Project (FTP). Dan Fisher, Programs Unit Manager, gave the report: Staff provided overall statistics, outcomes, demographics for the FTP program.

o Data gap will be filled with the Family Solutions System information. There was discussion around client exits, especially those who returned to homelessness.

Public Speaker: Antoinette Falice discussed reasons for clients leaving or not participating in the program. Many of the families have extremely high barriers which some providers cannot address. Commissioner Ollague departed at 10:15.

5.0 Update on the Family Solutions System.

Jonni Miller, Family Systems Integration Manager, gave the report: Staff gave an overview of the Family Solutions System, the system design and goals, core services,

eligibility criteria, and access points. First quarter highlights were shared. Building new data points into the system. Staff showed the source of referrals, the no show rates and wait times for appointments, program enrollments, head of household (participant demographics), previous living arrangements and circumstances leading to their homelessness.

Program has only been operating for two months, so data is very sparse and has some gaps, but indicates that there are some positive points.

Commissioner Pearson noted that Upward Bound House is in SD2, not SD3.

Public Speaker: Kris Freed wants to support the Family Solutions System and assured the Commissioners that this is making a difference and that families don’t have to wait on the street. She believes that some of the families that are no shows have resolved their issues on their own. Commissioner Newcomer departed at 10:40 and quorum was lost.

6.0 Housing Performance Update for LAHSA-Funded Programs.

Josh Decell, Interim Outcomes Unit Supervisor, gave the report: Staff explained the data sources for the update, the definition of duplicated and unduplicated clients,

shared total program exits, exits to PSH by program type, permanent housing destinations, length of participation, recidivism rates.

Public Speaker(s): There were no public speakers.

9.0 Public Participation

Public Speaker(s): Carleen Causey emancipated from foster care, and is a single mother. She explained the how the program is helping her and her child.

Adjournment The meeting was adjourned at 11:20 a.m.

Los Angeles Homeless Services Authority | 811 Wilshire Blvd., 6th Floor | Los Angeles, CA 90017 | phone: 213.683.3333 | fax: 213.892.0093 | tty: 213.553.8488 |

1

Family Solutions System Monthly Progress Report

May 17, 2013

Overview: Family Solutions Centers

Program Design & Goals The Family Solutions System is the collaborative and integrated network of family homeless service providers,

emergency shelters and transitional housing, domestic violence agencies, and other community-based

services in Los Angeles County. This network utilizes its existing resources by leveraging the strengths and

capacities of each partnering agency to best meet the needs of homeless families while keeping families

intact and within their community. The system’s point of entry and initial assessment is conducted at the

Family Solutions Center (FSC). The FSC’s assist imminently at-risk and homeless families navigate the housing

and social service system with a specific focus on the long-term housing stability of the family.

Family Solution Centers Assessment Sites and Subcontracting Agencies

Agency Site Address City Zip SPA SD District

Valley Oasis 45134 Sierra HWY Lancaster 93534 1 5

Bridge to Home** 23031 Drayton St. Santa Clarita 91355 1 5

Beyond Shelter 1824 4th Street Los Angeles 90019 4 2

LA Family Housing 7843 Lankershim Blvd N. Hollywood 91605 2 3

St Joseph Center 204 Hampton Ave Venice 90291 5 3

Upward Bound House* 12841 W Washington Blvd Culver City 90066 5 2

Union Station Homeless Services 415 W Chestnut Ave Monrovia 91016 3 5

Volunteers of America

Los Angeles

1760 W Cameron Ave West Covina 91790 3 5

4501 Santa Anita Ave El Monte 91731 3 1

2040 N Garvey Ave Pomona 91767 3 1

Weingart Center Association 5801 S San Pedro St Los Angeles 90033 6 2

Shields for Families** 11705 Deputy Yamamoto Way , Ste B Lynwood 90262 6 2

Special Services for

Groups* 5801 S San Pedro St Los Angeles 90033 6 2

*Subcontractor only **Subcontracted assessment site


2

Monthly Program Updates: April 2013 The April FSS Collaborative Meeting focused on mainstream resources. Representatives from the Los Angeles County Housing Resource Center, the Department of Children and Family Services and the Department of Public Social Services presented on services and resources available through their respective agencies. FSS Collaborative meetings are held the third Thursday of each month and are designed to increase the skill sets, capacities, and sharing of resources and best practices among its partners. Training was a key focus in April. LAHSA conducted a training similar to the initial training held in January. As many sites were not online and agencies were not fully staffed, providers needed an additional training on the overall purpose and goals of the system, its overall operations including verifying eligibility as well as services and assistance available under the FSS. Thank you to LA Family Housing for hosting this training and for providing refreshments. Follow-up trainings, which will focus on developing skill sets on each of the major components of the FSS, are being scheduled. The First 5 rental assistance program, a collaborative partner with the FSS, has begun serving families. 45 families have been assessed for assistance; however, two-thirds of the families assessed were ineligible as they did not meet the requirement of having some level of child welfare involvement. First 5 is also using the same HMIS module as FSS and have started entering data into HMIS. Families ineligible for First 5 are referred to the FSS through the approved direct referral process. Future reports will be provided on a quarterly basis now that all providers have been implemented.

System Evaluation The following data is for the time period of April 1, 2013-April 30, 2013. Chart 1: Source of Referrals to FSS

The Skid Row Assessment Team (SRAT) is a multidisciplinary team comprised of representatives from the Department of Children and Family Services, the Department of Public Social Services, the Department of Public Health, the Department of Mental Health and the Union Rescue Mission. The team was implemented to help

67%

14% 10%

1% 1% 6%

0

10

20

30

40

50

60

70

80

90

100

211 TransitionalHousing

Emergency Shelter Other SRFAT Missing/Unknown

Referral Sources (N=137)


3

address the growing number of families living on Skid Row. With the implementation of the FSS, SRAT now has another tool to assist them in their efforts to move families out of Skid Row and prevent new families from entering the area. Referrals from SRAT are generally provided by the Union Rescue Mission team which is why it appears that SRAT comprises only 1% of referral sources. SRAT and Union Rescue Mission have referred 23 families to the FSS with 6 of those families already moved out of the Skid Row area with assistance from the FSS. Chart 2: Average Wait Time in Days for Appointment (Number of days between family contacting 211 and the actual appointment day)

The wait time for an appointment is the period of time between a family being referred for an assessment by 211 and the actual day of the assessment, and can be tracked via HMIS. Wait times have increased by at least one day for some providers while it has stayed constant for others. 211 utilizes a priority scoring tool to help guide the scheduling process to ensure that families with the most urgent housing crisis are scheduled earlier than those with a lesser crisis. LAHSA is monitoring wait times on a weekly basis and is working with providers to try and shorten the waiting period.

13

2

6 6 5

10

2 3

10

0

2

4

6

8

10

12

14

AntelopeValley DVCouncil

BeyondShelter

Bridge toHome (FSC)

LA FamilyHousing

St. JosephCenter

UnionStation

HomelessServices

VOA ElMonte

VOA WestCovina

WeingartCenter

Association

Average Wait Time in Days for Appointment (N=222)


4

Chart 3: Appointment Completion Status by Provider

No show rates for appointments scheduled by 211 continue to vary. LAHSA is working with providers to try and determine the reason for families no showing to their appointment. Providers are attempting to contact these families in the event they still need assistance and to try and ascertain the reasons for the family not keeping their appointment. Chart 4: Enrollments

12% of families assessed were not enrolled into either rapid re-housing or homelessness prevention. Families were not enrolled as they did not qualify as a family, did not meet the housing status requirements, exceeded income limits, or the family opted to not participate in the program they may have been eligible for.

6%

36%

0%

68%

42%

67%

40% 30% 36%

75%

18%

100%

21% 21% 20%

53% 53% 46%

19%

45%

0% 11%

38%

13% 6%

17% 18%

AntelopeValley DVCouncil

BeyondShelter

Bridge toHome (FSC)

LA FamilyHousing

St. JosephCenter

UnionStation

HomelessServices

VOA ElMonte

VOA WestCovina

WeingartCenter

Association

Appointment Completion Status by Provider (N=222)

Complete No Show Cancelled/ Rescheduled/ Reserved

68%

20%

12%

0

10

20

30

40

50

60

70

80

90

100

Rapid Re-housing Programs Prevention Programs Not Enrolled and Referred toCommunity Partner

Enrollments by Program Type (N=138)


5

Chart 5: Family Destinations at Exit by Program Type

42% of families have exited the Family Solutions System to a permanent housing destination. The remaining families were assisted with accessing temporary housing be it through an emergency shelter, transitional housing program, or temporarily staying with family and/or friends. Chart 6: Family Exits by Destination Type

40%

50%

10%

22.5%

11% 11%

22.5%

11% 11% 11%

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Rapid Re-Housing Programs(N=10)

Prevention Programs (N=9)

Family Destinations at Exit by Program Type (N=19)

47%

42%

1%

0

1

2

3

4

5

6

7

8

9

10

Interim Destinations Permanent Destinations Don't Know/Refused

Family Destinations at Exit by Destination Type (N=19)


6

DEMOGRAPHIC INFORMATION Chart 7: Head of Household Gender by Family Type

61% of enrolled families were headed by a single parent and 33% of families were two parent households. 76% of all families were headed by a female parent. Chart 8: Age of Head of Household

50% 50%

86%

13% 1%

62%

38%

50% 50%

0

10

20

30

40

50

60

70

80

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Adults No Children(N=2)

Single Parent (N=84) Two Parents (N=45) Unaccompanied (N=6)

HoH Gender by Family Type (N=137)

4%

12%

45%

20%

15%

4% 22%

49%

19% 11%

0

5

10

15

20

25

30

35

40

45

50

<18 18-24 25-34 35-44 45-54 55-61 18-24 25-34 35-44 45-54

Rapid Re-housing Programs (N=100) Prevention Programs (N=37)

Age (Head of Household) (N=137)


7

Chart 9: Prior Living Situation for Families Enrolled in Prevention

Chart 10: Prior Living Situation for Families Enrolled in Rapid Re-Housing

5% 5%

22%

3%

13%

3%

46%

3%

0

2

4

6

8

10

12

14

16

18

Emergencyshelter

Hotel ormotel

Unknown Place notmeant forhabitation

Rental byclient

Rental byclient, with

subsidy

Staying withfriends or

family

Transitionalhousing

Prevention Programs

Prior Living Situation: Prevention (N=37)

19%

1%

4%

19%

23%

4%

9%

21%

0

5

10

15

20

25

Prior Living Situation: Rapid Re-Housing (N=100)


1

CalWORKs Emergency Shelter Services Program

3RD Quarter Progress Report

This report provides information on the families served and housing placement outcomes achieved during the 3rd quarter of the 2012-13 program year.

Program Design: CalWORKs Emergency Shelter Services Program (ESS)

The CalWORKs Emergency Shelter Services (ESS) program provides up to 120 days of

emergency shelter (a once in a lifetime DPSS benefit), with intensive case management

services, to homeless CalWORKs families if an adult on the CalWORKs case is receiving or has

exhausted the time limit for CalWORKs cash assistance, and is either employed or enrolled in

the CalWORKs Greater Avenues for Independence (GAIN) program. ESS Family Case

Managers work in collaboration with the DPSS Homeless Case Manager assigned to each

family to assist them in obtaining permanent housing as quickly as possible. The ESS program

is operated through 12 subcontracts with 10 nonprofit agencies that provide emergency shelter

and services for families.

Table 1 – ESS Providers

Subcontractor SPA Supervisorial

District Housing

Type Contract Award

# of Families to be Served Point In Time

Los Angeles Family Housing 2 1 ES $ 251,260 11

The Salvation Army 4 1 ES $ 93,610 2

CHCADA 3 1 H $ 306,448 12

1736 Family Crisis Center (Los Angeles) 6 2 ES $ 75,136 2

Special Services for Groups 6 2 ES $ 522,612 20

Upward Bound House 5 2 ES/H $ 288,045 8

St Joseph 5 3 H $ 312,633 8

1736 Family Crisis Center (Long Beach) 8 4 ES $ 127,008 3

Harbor Interfaith 8 4 ES/H $ 172,341 5

1736 Family Crisis Center (Redondo Beach) 8 4 ES $ 91,442 3

Lutheran Social Services 2 5 H $ 302,627 9

AV Domestic Violence Council 1 5 ES $ 62,111 1


2

3RD QUARTER

FAMILIES SERVED / HOUSING OUTCOMES

Table 3: ESS Families Served / Exited

ESS Subcontractor SPA Supervisorial

District SPA Number of Families Served

Number of Families Who Exited

Los Angeles Family Housing 2 1 2 21 10

The Salvation Army 4 1 4 6 3

CHCADA 3 1 3 23 12

1736 Family Crisis Center (03) 6 2 6 3 2

Special Services for Groups 6 2 6 34 22

Upward Bound House 5 2 5 14 3

St Joseph 5 3 5 14 8


Harbor Interfaith 8 4 8 9 5


Lutheran Social Services 5 5 5 13 8

AV Domestic Violence Council 5 5 5 2 1

Totals= 147 76


3

Chart 1: ESS Placement Outcomes

Chart 1 above shows the housing placements made by ESS providers during the 3rd quarter of the program. The placements to

unknown destinations included 11 families who left the project prior to placement and did not maintain contact with the program, and

5 families who were disenrolled from the project for noncompliance with program rules.

50% 42% 40%

10%

63% 45%

67%

33%

100%

50%

0%

60%

20%

13%

9%

25%

33%

33% 100% 17% 50%

32%

38%

42%

20% 25% 14%

38% 33%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%R

ate

of

Ho

use

ho

uld

s Ex

itin

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Ho

usi

ng

De

stin

atio

ns Housing Placement Rates

(January 1, 2013- March 31, 2013) N=76

Percent Disenrolled/Unknown (Total=16)

Percent Placed into ES (Total=27)

Percent Placed into TH (Total=15)

Percent Placed into PH (Total=18)


4

Future Reporting Structure:

Due to time constraints this quarterly project report focused only on the outcomes achieved by

the CalWORKs Emergency Shelter Services (ESS) program administered by LAHSA. In order

to provide a greater understanding of the DPSS homeless programs administered through

LAHSA, future reports will include information on both the ESS and Homeless CalWORKs

Families Project (HCFP) and will include the following elements:

Demographic information on the families served.

Referral Sources of homeless families to the programs.

Length of time for enrollment into the programs from date of referral.

Housing placement outcomes achieved by both programs.

Challenges and solutions for program enhancement and performance improvement.

Staff will provide a year-end report on both the ESS and HCFP programs to the Programs and

Evaluation Committee in August 2013.

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