agenda item no. salem, oregon 97301-2505 i.c. · 2/5/2018  · administrative specialist: liz hayes...

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Real Estate Agency Equitable Center 530 Center St. NE, Suite 100 Salem, Oregon 97301-2505 Phone: (503) 378-4170 Regulations Fax: (503) 373-7153 Admin. Fax: (503) 378-2491 www.oregon.gov/rea Notice of Agenda OREGON REAL ESTATE BOARD February 5, 2018 Regular Meeting Agenda Oregon Real Estate Agency 530 Center St. NE, Suite 100 Salem, OR 97301 NOTE: The board plans to meet from 10 a.m. until 1:30 p.m., including a “working lunch” period. I. BOARD BUSINESS Chair Farley A. Call to Order B. Chair Farley comments/Roll Call C. Approval of the Agenda and Order of Business D. Approval of 12.04.17, regular meeting minutes E. Date of the Next Meeting: 4.2.18 at The Oregon State Bar Center, 16037 SW Upper Boones Ferry Road, Tigard, OR 97224, Columbia B Conference Room, to begin at 10am. II. PUBLIC COMMENT Chair Farley This time is set aside for persons wishing to address the Board on matters not on the agenda. Speakers will be limited to five minutes. The Board Chair reserves the right to further limit or exclude repetitious or irrelevant presentations. If written material is included, 12 copies of all information to be distributed to board members should be given to the Board Liaison prior to the meeting. Action will not be taken at this meeting on citizen comments. The Board, however, after hearing from interested citizens, may place items on a future agenda so proper notice may be given to all interested parties. If no one wishes to comment, the next scheduled agenda item will be considered. III. REQUESTS FOR WAIVERS Chair Farley - None. IV. PETITION TO QUALIFY AS A CONTINUING EDUCATION PROVIDERChair Farley - None. V. BOARD ADVICE/ACTION Commissioner Bentley A. 2018 Governor’s State Employee Food Drive B. October 1, 2018 board meeting reschedule to October 8, 2018 VI. NEW BUSINESS Commissioner Bentley A. Discussion to continue re: Qualifications and structure of property management licenses-Vice Chair Hunter B. Discussion re: Impact technology will have on conducting real estate business in the future VII. COMMUNICATIONS Administrative Actions Summary Chair Farley. None. VIII. REPORTS Chair Farley A. Commissioner Gene Bentley B. Agency division reports-Deputy Commissioner Dean Owens 1. Regulation Division Selina Barnes 2. Land Development Division Michael Hanifin 3. Education, and Administrative Services Division Anna Higley and Maddy Alvarado C. ANNOUNCEMENTS Chair Farley. Next board meeting: April 2, 2018, at The Oregon State Bar Center, 16037 SW Upper Boones Ferry Road, Tigard, OR 97224, Columbia B Conference Room, to begin at 10am. IX. ADJOURNMENT Chair Farley Interpreter services or auxiliary aids for persons with disabilities are available upon advance request. AGENDA ITEM NO. I.C.

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Page 1: AGENDA ITEM NO. Salem, Oregon 97301-2505 I.C. · 2/5/2018  · Administrative Specialist: Liz Hayes Division Overview The Regulation Division receives complaints and determines validity

Real Estate Agency

Equitable Center

530 Center St. NE, Suite 100

Salem, Oregon 97301-2505

Phone: (503) 378-4170

Regulations Fax: (503) 373-7153

Admin. Fax: (503) 378-2491

www.oregon.gov/rea

Notice of Agenda

OREGON REAL ESTATE BOARD

February 5, 2018

Regular Meeting Agenda

Oregon Real Estate Agency

530 Center St. NE, Suite 100

Salem, OR 97301

NOTE: The board plans to meet from 10 a.m. until 1:30 p.m., including a “working lunch” period.

I. BOARD BUSINESS – Chair Farley

A. Call to Order

B. Chair Farley comments/Roll Call

C. Approval of the Agenda and Order of Business

D. Approval of 12.04.17, regular meeting minutes

E. Date of the Next Meeting: 4.2.18 at The Oregon State Bar Center, 16037 SW Upper Boones Ferry Road, Tigard, OR

97224, Columbia B Conference Room, to begin at 10am.

II. PUBLIC COMMENT – Chair Farley

This time is set aside for persons wishing to address the Board on matters not on the agenda. Speakers will be limited to

five minutes.

The Board Chair reserves the right to further limit or exclude repetitious or irrelevant presentations. If written material is

included, 12 copies of all information to be distributed to board members should be given to the Board Liaison prior to

the meeting.

Action will not be taken at this meeting on citizen comments. The Board, however, after hearing from interested

citizens, may place items on a future agenda so proper notice may be given to all interested parties.

If no one wishes to comment, the next scheduled agenda item will be considered.

III. REQUESTS FOR WAIVERS – Chair Farley - None.

IV. PETITION TO QUALIFY AS A CONTINUING EDUCATION PROVIDER– Chair Farley - None.

V. BOARD ADVICE/ACTION – Commissioner Bentley

A. 2018 Governor’s State Employee Food Drive

B. October 1, 2018 board meeting reschedule to October 8, 2018

VI. NEW BUSINESS – Commissioner Bentley

A. Discussion to continue re: Qualifications and structure of property management licenses-Vice Chair Hunter

B. Discussion re: Impact technology will have on conducting real estate business in the future

VII. COMMUNICATIONS – Administrative Actions Summary – Chair Farley. None.

VIII. REPORTS – Chair Farley

A. Commissioner Gene Bentley

B. Agency division reports-Deputy Commissioner Dean Owens

1. Regulation Division – Selina Barnes

2. Land Development Division – Michael Hanifin

3. Education, and Administrative Services Division – Anna Higley and Maddy Alvarado

C. ANNOUNCEMENTS – Chair Farley. Next board meeting: April 2, 2018, at The Oregon State Bar Center,

16037 SW Upper Boones Ferry Road, Tigard, OR 97224, Columbia B Conference Room, to begin at 10am.

IX. ADJOURNMENT – Chair Farley

Interpreter services or auxiliary aids for persons with disabilities are available upon advance request.

AGENDA ITEM NO.

I.C.

Page 2: AGENDA ITEM NO. Salem, Oregon 97301-2505 I.C. · 2/5/2018  · Administrative Specialist: Liz Hayes Division Overview The Regulation Division receives complaints and determines validity

Real Estate Agency 

530 Center St. NE, Suite 100 

Salem, Oregon  97301‐2505 

Phone: (503) 378‐4170 

Regulations Fax: (503) 373‐7153 

Admin. Fax: (503) 378‐2491 

www.oregon.gov/rea 

             

 

 

 

 

 

OREGON REAL ESTATE BOARD

Regular Meeting Minutes Holiday Inn Express

477 NW Phoenix Drive Troutdale, OR 97060

Monday, December 4, 2017

BOARD MEMBERS PRESENT: Marcia Edwards, Chair Dave Hamilton Pat Ihnat Dave Koch Alex MacLean Coni Rathbone

BOARD MEMBERS EXCUSED: Jef Farley, Vice-Chair Joann Hansen

Lawnae Hunter

OREA STAFF PRESENT: Gene Bentley, Commissioner           Dean Owens, Deputy Commissioner           Selina Barnes, Regulations Division Manager Anna Higley, Administrative Services Division Manager

Maddy Alvarado, Customer Service Manager Mesheal Heyman, Communications Coordinator Leandra Hagedorn, Board Liaison

GUESTS PRESENT: Cammie Allie, Fortress Property Management Laura Bilyeu, Bilyeu & Co. Real Estate Matilda Bowne, Merit Properties Bill Eubanks, Coldwell Banker Bain Krisstine Jacobsen, Elite Realty Group Jampa Lathsang, Jampa N Lathsang Tamm y Mills, Fortress Property Management Christine Monty, RE/MAX Equity Group Lane Mueller, Wise Move Real Estate Carol Narro, Open Door Real Estate, LLC Jerry Regan, John L. Scott Seaside David Richenstein, Dar Properties Stacey Rumgay, Wilsonville Realty Mary Tabor, Tabor Realty Group, LLC John Villani, Premiere Property Group, LLC

AGENDA ITEM NO.

I.D.

Page 3: AGENDA ITEM NO. Salem, Oregon 97301-2505 I.C. · 2/5/2018  · Administrative Specialist: Liz Hayes Division Overview The Regulation Division receives complaints and determines validity

Oregon Real Estate Agency Board Meeting December 4, 2017 Page 2

 

I. BOARD BUSINESS – Chair Edwards A. Call to Order. Chair Edwards called the meeting to order at 10am. B. Chair Edwards comments/Roll Call. Chair Edwards asked the board liaison to take roll call, board

members to introduce themselves, and explained the role/function of the board. C. Approval of the Agenda and Order of Business.

MOTION TO APPROVE THE AGENDA AND ORDER OF BUSINESS AS SUBMITTED BY PAT IHNAT SECOND BY DAVE HAMILTON MOTION CARRIED BY UNANIMOUS VOTE

D. Approval of 10.2.17, regular meeting minutes.

MOTION TO APPROVE 10.2.17 REGULAR MEETING MINUTES AS SUBMITTED BY DAVE HAMILTON SECOND BY DAVE KOCH MOTION CARRIED BY UNANIMOUS VOTE

E. Date of the Next Meeting: 2.5.18, to begin at 10am and location to be determined.

II. PUBLIC COMMENT – Chair Edwards This time is set aside for persons wishing to address the Board on matters not on the agenda. Speakers will be

limited to five minutes. The Board Chair reserves the right to further limit or exclude repetitious or irrelevant presentations. If written

material is included, 12 copies of all information to be distributed to board members should be given to the Board Liaison prior to the meeting.

Action will not be taken at this meeting on citizen comments. The Board, however, after hearing from interested citizens, may place items on a future agenda so proper notice may be given to all interested parties.

If no one wishes to comment, the next scheduled agenda item will be considered.

III. REQUESTS FOR WAIVERS – Chair Edwards. A. Stacey Krys-Harrison appeared before the board and explained that she has over 20 years of experience

working in the real estate industry in various capacities which has included supervision/managing staff. She also explained that she gained expertise in the understanding of real estate laws and rules as the Education Manager at OREA. Ms. Krys-Harrison stated that her waiver request is based on the necessity of holding a principal broker’s license in order to instruct all 3 courses. Alex MacLean asked Ms. Krys-Harrison to clarify what kind of activity is involved in her realty referral company and she responded that she only handles referrals and does not engage in real estate activity. Discussion: Coni Rathbone stated that the board has emphasized to other applicants that experience with the CTA process is important and Ms. Krys-Harrison responded that she does have a good understanding of the CTA process as an escrow officer she maintained accounts and has assisted others in understanding the process. Mr. MacLean responded that Ms. Krys-Harrison has more experience than past applicants and Mr. Koch also stated that although many past applicants have transaction experience, they have not had the administrative experience as Ms. Krys-Harrison does.

MOTION TO APPROVE STACEY KRYS-HARRSION’S WAIVER REQUEST BY DAVE KOCH SECOND BY PAT IHNAT MOTION CARRIED BY FIVE AYES (MARCIA EDWARDS, ALEX MACLEAN, DAVE KOCH, DAVE HAMILTON, PAT IHNAT) AND 1 ABSTENTION (CONI RATHBONE) VOTE

IV. PETITION TO QUALIFY AS A CONTINUING EDUCATION PROVIDER– Chair Edwards - Approval of petition log.

A. Jesse Rivera appeared in person and explained that he has extensive experience as an instructor and the courses he currently offers include the following course topics: Contracts, compliance with social media, real estate finance, real estate valuation, & negotiation, which are considered acceptable course topics.

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Oregon Real Estate Agency Board Meeting December 4, 2017 Page 3

 

Ms. Rathbone asked Mr. Rivera what other topics he would be offering and he responded that he planned on giving instruction on advertising.

MOTION TO APPROVE PETITION TO QUALIFIY AS A CONTINUING EDUCATION PROVIDER SUBMITTED BY JESSIE RIVERA BY CONI RATHBONE SECOND BY DAVE HAMILTON MOTION CARRIED BY UNANIMOUS VOTE

B. Carl Salvo appeared by phone. Mr. Salvo explained that he had been in the industry since 1997 and has been asked by several industry members to teach classes. Chair Edwards asked Mr. Salvo if he was familiar with the record keeping requirements as a certified continuing education provider and he responded that he was familiar with the record keeping requirements. He also explained the courses he offered cover the following course topics: how rates are determined, loan estimation, & appraisals, which are acceptable course topics.

MOTION TO APPROVE PETITION TO QUALIFY AS A CONTINUING EDUCATION PROVIDER SUBMITTED BY CARL SALVO BY DAVE KOCH SECOND BY DAVE HAMILTON MOTION CARRIED BY UNANIMOUS VOTE

V. BOARD ADVICE/ACTION – Commissioner Bentley. A. Proposed 2108 Board Meeting Calendar: February 5 – Salem April 2 – Portland – Portland Metro Assoc. June 4 – Bend – Central Oregon Assoc. August 6 – Pendleton – Umatilla County Board October 1 – Brookings – Curry County Board December 3 – Hood River – Mid-Columbia Board

MOTION TO APPROVE PROPOSED 2018 OREA BOARD MEETING CALENDAR AS SUBMITTED BY ALEX MACLEAN SECOND BY DAVE KOCH MOTION CARRIED BY UNANIMOUS VOTE

VI. NEW BUSINESS – Chair Edwards. Chair Edwards asked the qualifications to become a principal broker should be a future agenda item. The general consensus was that agenda item regarding this issue was not necessary at this time.

VII. COMMUNICATIONS – Administrative Actions Summary – Chair Edwards.

VIII. REPORTS – Chair Edwards A. Discussion re: Qualifications and structure of property management licenses-Dave Hamilton. Mr.

Hamilton referred to Exhibit A (Property Management Data) that was introduced by Lawnae Hunter at the 10.2.17 board meeting and Chair Edwards stated this discussion should be placed on the 2.5.18 agenda for further discussion.

B. Commissioner Gene Bentley -Summary of license counts/statistics -Drones used for real estate marketing. FAA liability for unauthorized use of drones can be costly -Advanced Practices course for principal brokers. Industry members have been discussing raising the bar for the professionalism within the industry and the possibility of making AP course a requirement -CTA audit process. The agency has been discussing making changes to the process

C. Agency division reports-Deputy Commissioner Dean Owens 1. Regulation Division – Selina Barnes. Ms. Barnes announced that Liz Hayes has filled the

vacant Administrative Specialist position and the division would be participating in an offsite

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Oregon Real Estate Agency Board Meeting December 4, 2017 Page 4

training next week regarding laws and rules. She also explained that changes are being made to language relating to CTA audit process to reflect this process as a review rather than an audit. Ms. Barnes announced that she would be presenting the Tips for Staying Out of Trouble class following the board meeting.

2. Land Development Division – Deputy Commissioner Owens. Mr. Owens explained that hewould be delivering the Land Development division report in the absence of Michael Hanifin,Land Development Manager. Mr. Owens summarized the statistics provided in the writtendivision report and also explained that rulemaking was still in progress.

3. Education, Business and Technical Services Division – Anna Higley and Maddy Alvarado.Ms. Higley and Ms. Alvarado summarized the statistics provided in written division reports.Ms. Higley explained the division is focused on process changes resulting from SB67 & SB68.Ms. Alvarado explained that class will be developed to provide information regarding RBNrenewal process and she also announced that Nenah Darville has filled the vacant receptionistposition and Jennifer Wetherbee would be joining the Agency soon.

IX. ANNOUNCEMENTS – Chair Edwards. Next board meeting: 2.5.18 to begin at 10am and location to bedetermined.

X. ADJOURNMENT – Chair Edwards.

Respectfully submitted, Respectfully submitted,

_____________________________________GENE BENTLEY, COMMISSIONER

___________________________________JEF FARLEY, BOARD CHAIR

Page 6: AGENDA ITEM NO. Salem, Oregon 97301-2505 I.C. · 2/5/2018  · Administrative Specialist: Liz Hayes Division Overview The Regulation Division receives complaints and determines validity

1

REAL ESTATE BOARD REGULATION DIVISION REPORT

February 5, 2018

Regulation Division Manager: Selina Barnes Compliance Specialists 3 (Compliance Coordinator): Deanna Hewitt, Rob Pierce Financial Investigators (Investigator-Auditor): Jeremy Brooks, Aaron Grimes,

Frances Hlawatsch, Philip Johnson, Meghan Lewis, Lisa Montellano, Lindsey Nunes Compliance Specialist 2: Carolyn Kalb Compliance Specialists 1: Sue Davenhill, Denise Lewis, Danette Rozell Administrative Specialist: Liz Hayes Division Overview The Regulation Division receives complaints and determines validity and assignment for investigation. Investigators gather facts (from interviews and documents), prepare a detailed written report and submit to the Manager for review. The Manager determines whether the evidence supports charging a person with a violation of Agency statutes or administrative rules, as well the appropriate resolution. The Manager conducts settlement conferences to resolve cases without a contested case hearing. If a hearing is requested, the investigator works with the Assistant Attorney General in preparing for and presenting the case at hearing. The Compliance Specialists are responsible for conducting: mail-in audits of licensee’s clients’ trust accounts (CTA), expired activity investigations, background checks and self-administered compliance reviews. They also respond to inquiries regarding regulations and filing complaints from the public, licensees, and other governmental agencies. Workload and Activity Indicators

Average # Current Status

Q4 2016

Q1 2017

Q2 2017

Q3 2017

Q4 2017

Complaint 44 20 24 23 34

Pending Assignment 20 29 14 10 11

Investigation 46 49 55 51 45

(# of Investigators) 6 7 7 7 7

Admin Review 37 30 27 40 62

Selina is preparing the new 3 hour presentation “ATTENTION: Violation Prevention!” which replaces the previous presentation “Tips for Staying Out of Trouble With the Agency”. This new presentation will be given following the board meeting in April and continuing forward. For information on investigations resulting in administrative actions, please review the “Administrative Actions Summary” section of the Board packet.

AGENDA ITEM NO.

VIII. B. 1.

Page 7: AGENDA ITEM NO. Salem, Oregon 97301-2505 I.C. · 2/5/2018  · Administrative Specialist: Liz Hayes Division Overview The Regulation Division receives complaints and determines validity

Report to the Real Estate Board

Land Development Division 5 February 2018

Division Manager: Michael Hanifin

Section Overview:

The Land Development Division reviews and approves filings related to condominiums,

timeshares, subdivisions, manufactured home subdivisions, and membership campgrounds. The

section reviews and approves the foundational documents creating these types of properties, as

well as later amendments to those documents, to verify compliance with statutory requirements.

We also issue the Disclosure Statement (sometimes referred to as a Public Report) required for

sales of these interests to Oregonians. The Disclosure Statement summarizes key information

about the condominium for the consumer, much like reading the window sticker when car

shopping.

Workload and Activity Indicators

The division averaged twenty new filings per month. As the dotted line above reflects, this is the

highest filing rate we’ve seen in six years. Small scale condominiums (2 to 6 units) remain the

majority of new condominiums filed. Of those, a portion (at least several per month) are condo

conversions. The conversion filings are almost all single family homes that have an ADU.

Overall, the majority of filings continue to be condominiums, with timeshares being the second

largest type of filing by volume.

Legislative Update

AGENDA ITEM NO.

VIII. B. 2.

Page 8: AGENDA ITEM NO. Salem, Oregon 97301-2505 I.C. · 2/5/2018  · Administrative Specialist: Liz Hayes Division Overview The Regulation Division receives complaints and determines validity

REAL ESTATE BOARD

ADMINISTRATIVE SERVICES DIVISION REPORT

February 5, 2018

Administrative Services Manager: Anna Higley

Communications Coordinator: Mesheal Heyman

Accountant: Caty Karayel

Systems Administrator: Tiffani Miller

Program Analyst: Rus Putintsev

Customer Service Manager: Madeline Alvarado

Compliance Specialist: Tami Schemmel

Licensing Specialist: Jenifer Wetherbee

Receptionist: Nenah Darville

Section Overview

The Administrative Services Division acts as support to the Agency as well as the first point of contact

for the public. This division manages budget/allotment preparation, accounting, purchasing and

contracting, inventory control, facilities, payroll, special projects, information technology (IT),

reception, licensing services, communications and education.

On January 1st the Administrative Services Division launched the new business processes related to

Senate Bills 67 and 68. This includes the new RBN renewal process which requires every registered

business to renew that registration on an annual basis. Information collected in the renewal includes:

business addresses, supervision, the licensee responsible for managing the business, and clients’ trust

account records. As of January 24th, 70% of RBNs expiring in that month, had completed the online

process. In November, the Agency mailed information to all active business. 10% of the letters sent

were returned. In the first month of renewal we have observed that many businesses have reported new

clients’ trust accounts and updated other information related to their business.

Education

The annual renewal period for Continuing Education Providers (CEP) ended on December 31st, 2017.

294 CEPs renewed their certification and 32 failed to renew. Among those that failed to renew, one

reapplied in early January. New legislation requires any CEPs which fail to renew to reapply under the

new fee structure.

Continuing Education audits continue to come in at a 96% compliance rate on average (2017). The

consistent issue being licensees failing to take LARRC.

The Agency is requesting all pre and post-license educators to send updated courses by February 28th.

Budget Update

Financial Projections: For the 2017-19 biennium projected revenue at $7.95 million and projected

expenses at $7.4 million. This revenue projection does take into account new and increased licensing

fees which began in January 2018.

Licensing

Licensing services include assisting real estate brokers, principal brokers, property managers and escrow

agencies as they manage their licenses using eLicense, assisting customers as they process registered

business names and branch office registrations in eLicense, registering membership campground

contract brokers, completing license applicant criminal background check investigations, processing

escrow licensing and security/bonding files, maintaining all licensing history records, electronic

processing of fees, and providing general reception services.

Overall call volume in January has increased by 30% over the previous year’s monthly average.

Additional resources have been added to support the increased phone volume while maintaining

minimal hold times.

AGENDA ITEM NO.

VIII. B. 3.

Page 9: AGENDA ITEM NO. Salem, Oregon 97301-2505 I.C. · 2/5/2018  · Administrative Specialist: Liz Hayes Division Overview The Regulation Division receives complaints and determines validity

Licensing Statistics

Total Licensee Counts by Month:

Individuals (Persons) Nov-17 Dec-17

Broker – Total 14,995 15,026

Active 13,400 13,369

Inactive 1,595 1,657

Principal Broker - Total 6,433 6,441

Active 6,066 6,062

Inactive 367 379

ALL BROKERS Total 21,428 21,467

Active 19,466 19,431

Inactive 1,962 2,036

Property Manager - Total 912 907

Active 829 824

Inactive 83 83

MCC Salesperson 21 19

MCC Broker 1 1

TOTAL INDIVIDUALS 22,362 22,394

Active 20,317 20,275

Inactive 2,045 2,119

Facilities (Companies)

REMO 4 4

Registered Business Name

(RBN) 3,419 4,099

Registered Branch Office

(RBO) 742 732

Escrow Organization 54 54

Escrow Branch 145 145

PBLN 595 NA

PMLN 135 NA

CEP 315 291

MCC Operator 25 25

TOTAL FACILITIES 5,434 5,350

TOTAL INDIVIDUALS &

FACILITIES 27,796 27,744

New Licenses by Month:

Individuals (Persons) Nov-17 Dec-17

Broker 139 136

Principal Broker 11 14

TOTAL BROKERS 150 150

Property Manager 7 5

MCC Salesperson 0 0

MCC Broker 0 0

TOTAL INDIVIDUALS 157 155

Facilities (Companies)

Continuing Education

Provider (CEP) 1 4

REMO 0 0

Registered Business Name 22 39

Registered Branch Office 23 7

PBLN 1 0

PMLN 1 0

Escrow Organization 1 0

Escrow Branch 0 0

MCC Operator 0 0

TOTAL FACILITIES 48 46

TOTAL INDIVIDUALS

& FACILITIES 205 201

Page 10: AGENDA ITEM NO. Salem, Oregon 97301-2505 I.C. · 2/5/2018  · Administrative Specialist: Liz Hayes Division Overview The Regulation Division receives complaints and determines validity

Exam Statistics

December 2017

ALL LICENSING EXAMS

Total

Broker 394

Property Manager 22

Principal Broker 68

Reactivation 8

Pass Rates

First Time Pass Rate

Percentage

2013 2014 2015 2016 2017

Broker State 65 72 69 64 61

Broker National 77 78 78 74 73

Principal Broker State 46 61 62 59 58

Principal Broker National 86 86 78 75 76

Property Manager 55 61 59 64 69

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Oregon Real Estate Agency

Administrative Services Division Licensee Application & Renewal 2017 Data

New Applications

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total

Brokers 345 278 333 321 289 290 286 255 279 281 330 313 3600

Principal Brokers 44 35 33 34 42 30 23 56 41 39 40 36 453

Property Managers 23 27 33 21 17 17 21 30 23 20 16 20 268

Total 412 340 399 376 348 337 330 341 343 340 386 369 4321

Renewed & Lapsed Licenses

Brokers Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total

On Time Active 343 343 392 381 412 423 475 437 458 431 381 414 4890

Inactive 46 41 42 30 35 47 44 26 46 38 38 40 473

Late Active 39 30 25 31 38 34 31 42 46 62 36 29 443

Inactive 13 7 5 4 8 6 9 9 9 6 15 15 106

Lapse 72 79 68 91 84 73 85 89 82 81 60 76 940

Total 513 500 532 537 577 583 644 603 641 618 530 574 6852

Principal Brokers Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total

On Time Active 205 176 207 200 189 238 246 243 231 212 205 232 2584

Inactive 20 8 14 12 9 8 13 4 8 9 13 16 134

Late Active 15 8 11 14 19 17 12 20 18 18 11 16 179

Inactive 1 1 2 3 5 1 4 3 4 1 2 1 28

Lapse 30 22 24 21 17 25 24 18 25 25 24 30 285

Total 271 215 258 250 239 289 299 288 286 265 255 295 3210

Page 12: AGENDA ITEM NO. Salem, Oregon 97301-2505 I.C. · 2/5/2018  · Administrative Specialist: Liz Hayes Division Overview The Regulation Division receives complaints and determines validity

Property Managers Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total

On Time Active 32 30 26 27 30 28 22 28 25 32 19 24 323

Inactive 5 2 3 0 2 1 3 3 0 2 0 2 23

Late Active 1 4 1 1 0 3 3 2 1 1 1 3 21

Inactive 0 0 0 0 0 1 0 1 1 0 1 0 4

Lapse 1 6 9 5 7 3 9 4 6 6 11 11 78

Total 39 42 39 33 39 36 37 38 33 41 32 40 449

Grand Total (Brokers, Principal Brokers, Property Managers)

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total

Total Eligible to Renew 823 757 829 820 855 908 980 929 960 924 817 909 10511

On Time Active 580 549 625 608 631 689 743 708 714 675 605 670 7797

Inactive 71 51 59 42 46 56 60 33 54 49 51 58 630

Late Active 55 42 37 46 57 54 46 64 65 81 48 48 643

Inactive 14 8 7 7 13 8 13 13 14 7 18 16 138

Total Renewed 720 650 728 703 747 807 862 818 847 812 722 792 9208

Lapse 103 107 101 117 108 101 118 111 113 112 95 117 1303

% On Time 79.1% 79.3% 82.5% 79.3% 79.2% 82.0% 81.9% 79.8% 80.0% 78.4% 80.3% 80.1% 80.2%

% Late 8.4% 6.6% 5.3% 6.5% 8.2% 6.8% 6.0% 8.3% 8.2% 9.5% 8.1% 7.0% 7.4%

% Lapsed (failed to renew in grace period) 12.5% 14.1% 12.2% 14.3% 12.6% 11.1% 12.0% 11.9% 11.8% 12.1% 11.6% 12.9% 12.4%

Total 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%

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Oregon Real Estate Agency

Administrative Services Division

2017 Phone Counts

(minutes: seconds) Jan – 17 Feb – 17 Mar – 17 Apr – 17 May-17 Jun-17 Jul-17 Aug-17 Sep-17 Oct-17 17-Nov Dec-17 2017

Average

Call Count 2136 1944 2065 1766 1963 1939 1809 2009 1893 1968 1711 2051 1938

Average Wait Time :45 :21 :23 :18 :17 :18 :23 :22 :16 :14 :16 :23 :21

Maximum Wait Time 28:13* 11:42 8:07 8:17 7:22 5:09 7:37 6:51 4:29 4:16 4:34 13:47 7:28

Page 14: AGENDA ITEM NO. Salem, Oregon 97301-2505 I.C. · 2/5/2018  · Administrative Specialist: Liz Hayes Division Overview The Regulation Division receives complaints and determines validity

Legislative Approved Budget

Expected Total Expenditures for

Biennium (current)

Expected Remaining

Limitation at end of Biennium

Total Personal Services 5,961,303.00 5,961,303.00 0.00

In-State Travel & Out-of-State Travel 95,146.00 130,606.11 (35,460.11)

Employee Training 35,640.00 27,924.71 7,715.29

Office Expenses 113,231.00 35,546.24 77,684.76

Telecom/Tech Services & Support 29,024.00 60,990.79 (31,966.79)

State Government Services 205,532.00 208,938.16 (3,406.16)

Data Processing 85,296.00 123,919.63 (38,623.63)

Publicity & Publications 55,374.00 1,021.09 54,352.91

Professional Services & IT Professional Services 178,828.00 317,161.42 (138,333.42)

Attorney General Legal Fees 254,553.00 220,092.40 34,460.60

Employee Recruitment 7,464.00 1,063.22 6,400.78

Dues & Subscriptions 9,224.00 3,861.20 5,362.80

Facilities Rent & Taxes 245,290.00 228,055.51 17,234.49

Facilities Maintenance 4,354.00 2,700.00 1,654.00

Agency Program Related S&S 39,796.00 1,789.00 38,007.00

Other Services & Supplies 116,647.00 107,452.05 9,194.95

Expendable Property $250-$5000 28,081.00 6,095.00 21,986.00

IT Expendable Property 157,006.00 54,087.04 102,918.96

Total Services & Suplies and Capital Outlay 1,660,486.00 1,531,303.57 129,182.43

Totals 7,621,789.00 7,492,606.57 129,182.43

Page 15: AGENDA ITEM NO. Salem, Oregon 97301-2505 I.C. · 2/5/2018  · Administrative Specialist: Liz Hayes Division Overview The Regulation Division receives complaints and determines validity

The agency is not submitting any legislation for the 2018 Interim Session. The deadline for filing

bills was January 16th, and as of January 24th, 240 bills have been submitted to the Legislature.

An initial evaluation of the impacts of this legislation will be presented at the Board meeting.