Agent Structures

Key:Office

PAX Applications

LOA

Allocation

Pricing

Interview Slots

Contacts

Kilroy EductionCopenhagen, DenmarkLOA (lump allocation)

Kilroy Education Finland Kilroy Education Iceland Kilroy Education Netherlands Kilroy Education Norway Kilroy Education Sweden

Intern Agent that crosses countriesPartner Sales negotiates with CEO who is working from Sweden, but Denmark is considered the central office and also operates as a “branch” of the company. Their allocation for all markets is given in one lump sum to Denmark. Pricing is the same for all markets.Applications come from all locations.They also have a WAT LOA. Allocation works the same. No interview slots. Pricing same across the all locations.Ops contact for both TRN and WAT depends on which office sends the app. PAX App go from one office to another before coming to CIEE (i.e. Iceland application goes through Sweden before coming to CIEE). Invoicing goes to Copenhagen and copied one woman whose location is unclear (maybe sweden), and copy contact at the location from which kids are.Emergencies go through Ted in Sweden.

Emergency

Sales

WAT InvoicingTRN Invoicing

LOAOwner

WAT Ops

WAT Ops WAT Ops WAT Ops WAT Ops

WAT Ops

TRN Ops

TRN Ops TRN Ops TRN Ops TRN Ops

TRN OpsSales Sales Sales

Sales

Sales

Star Travel(no fixed location

he moves)

Star Travel Belarus Star Travel Kazakhstan Star Travel Mongolia Star Travel Russia

Moscow

Vladivostok

Yekaterinburg

Star Travel Ukraine Star Travel China Star Travel Malaysia

WAT AgentPartner Sales negotiates with CEO who works from where ever he lives. Star Travel China has a separate LOA.Their allocation for all markets is given in one lump sum, to be used as they see fit, except for China, which is separate.Pricing can vary across markets.Applications come from all countries and branches that are active that season, but Kazakhstan and Mongolia gets filtered through Moscow.Sales info all comes thru Moscow (except China).Ops contacts: All of Russia, Kazahstan and Mongolia goes through Moscow. All other countries go through their own central office.

WAT Ops

LOA

Travel and Events

Owner

WAT InvoicingWAT Ops

EmergencyEmergency

WAT OpsEmergency

Sales

WAT Ops

EmergencyTRN Ops

TRN Invoicing

WAT Invoicing

WAT Ops

Emergency

WAT Invoicing

All invoices for everyone goes through Moscow, except for China and Malaysia which handle their own invoicing. Travel and Events – check with hiring eventsEmergencies go through Moscow for Russia, Kazakhstan, Mongolia. Other countries have their own contact, but who is contacted depends on situation.Star Russia also sends interns. There is a different operations contact for internships.

LOAOwner

There are more branch offices for each country that are not displayed here. Russia has 20+ alone.

GTS

GTS Tourism (Romania)

Branch1

Branch2

Branch3

Branch4

GTS Travel (Czech Republic)

Usit Colors (Bulgaria)

Iuvia Ngo (Serbia)

GTS is part of one company, but we do not deal with a central office.LOAs are negotiated with the central office in each country.Pricing, allocation, and interview slots are determined by these by-country LOAs.Applications come through the central offices, there are branches in the countries.Essentially like having four different agents.

Travel and Events

Owner OwnerLOA

SalesLOA

SalesEmergencyWAT Ops

EmergencyWAT Ops

WAT Invoicing WAT Invoicing

OwnerLOA

SalesEmergencyWAT Ops

WAT Invoicing

OwnerLOA

SalesEmergencyWAT Ops

WAT Invoicing

Speedwing (Singapore)

Speedwing (Indonesia)

Speedwing (Malaysia)

Speedwing (Vietnam)

Speedwing(Australia)

We do our negotiation with Maryna located at Speedwing Singapore, but the LOAs are all separate. The allocation is divided by each location and pricing could vary. Interview slots are by location.All applications, from all markets, are processed through their own offices.We worked with Indonesia and Vietnam in the past (as part of the larger organization).Malaysia has its own operations and sales update contacts.Maryna is emergency contact for all.Vernie is a secondary emergency contact for Malaysia.Invoicing all goes to Maryna.Recons go to Maryna.Ops contacts in all locations, can be different contact for placements. WAT and INT apps tend to go through one person.

Emergency

Sales

WAT Ops

LOA

Travel and Events

Owner

Sales

WAT Ops

Emergency (2ndary)

WAT Invoicing

WAT Ops WAT Ops WAT Ops

United Towers:TurkeyLOA contact, finance contact, and op contact same personOccasionally will receive contact from branches – usually for incountry student issuesTRAX cases, in country student issues, a separate contact (not same as emergency)Interview slots, allocations, given to central officeApplications go through central officeMainly in Turkey, but also have new office in PhilippinesPhil: main contact and finance same personPhil: is LOA signed by someone in Phil or Turkey?Would be helpful to have a ranking available for responsibilites: 1 st contact, 2nd, etc