agenta cloud an insightful, collaborative customer...
TRANSCRIPT
Hotel inciden
1. ction
When a work order is triggered, 1.
2. 3. 4.
v EnableSecureCustomerInteractionsintheCloud
v IntegrateAgentaCloudwith
EnterpriseCRMandEHRApplications
v ComplywithRegulatory
StandardsforSafeTransactions
Agenta™Cloud,combinedwithCiscoTropo,enablesanintuitivecustomerexperiencebyextendingcollaborativecustomerinteractionsintothecloud.AgentaCloud’sinherentintegrationcapabilitieswithleadingEHR/EMRandCRMapplicationsalloworganizationstorealizecloudbenefitswithon-premiseinvestments,creatingaflexiblebusinessmodel.Furthermore,AgentaCloud’sstate-of-the-artinfrastructureprovidesahighlevelofdatasecurityandcompliancestandards,enforcingcompliancewithcorporateITsecuritypoliciesandstandards.TheabilityofAgentaCloudtodynamicallyscaleallowsorganizationstoeffectivelyandefficientlydealwithcapacityspikesduringseasonalramp-upandramp-down.
INTUITIVE – INSIGHTFUL – INSPIRED SpinSci provides intuitive collaboration and contact center solutions on premise and in the Cloud. Agenta™ Cloud, combined with our extensive professional services offerings, empowers users with insightful and collaborative customer interactions – inspired by you – our customer.
Accessible 24x7 on any mobile device.
Changes communicated in real time, allowing for faster, more accurate responses.
Agenta™CloudAnInsightful,CollaborativeCustomerExperience
DeliveraProactiveCustomerExperience
AgentaCloudincludesinboundandoutboundvoiceandSMSservicessuchas:
• ProactiveNotifications• VoiceofCustomer• CallRecording• MobileSMS• CallIDMasking• Auto-attendant• RESTInterface
"Global spending on unified communications will grow at only 0.4%
CAGR through 2019 to reach $40.1 billion in 2019, as 8.1% growth in cloud
conferencing and 12.5% growth in cloud telephony offset declines in
premises-based UC." - Gartner
Forecast Analysis: Unified Communications, Worldwide, 4Q15
Update
5. Guests
For agentswithaneasywaytointeractwithCiscoFinessewithoutcallinguptheFinessedesktop.Thiscreatesamoreefficientworkflow,asyouragentscanfocusmorecompletelyonthecall,ratherthantabbingbetweenapplicationsandwindows. guaranteedcompatibilitywithCiscoFinesse10.5andhigherAvailableforCiscoUCCE,UCCEPackaged,andUCCX
ü Enableproactive,intuitivecustomerinteractions
ü Improvecostefficiencies,withapredictablemonthlyfee
ü Flexible,collaborativedeploymentmodels
acrossalldevices
ü Freeupresourcestofocusonstrategicandmoreprofitablebusinessinitiatives
ü APIinterfacefordevelopers
CLOUD SERVICES
• Proactive Notifications • Voice of Customer • Call Recording • Mobile SMS • Call ID Masking • Auto-attendant • API Interface
PROFESSIONAL SERVICES
Proven and trusted Cisco partner providing contact center and collaboration expertise services for Healthcare organizations in the areas of:
• Business Consulting
• System Implementation & Integration
• Application Development
• Scripting
• CRM & EMR/EHR Integration
• Reporting
• Installation & Upgrade
• Day-2 Support
• Proactive Monitoring
• Managed Services
Ordering Information ToplaceanorderforAgentaCloud,visithttp://www.spinsci.com/orcontactSpinSciTechnologiesat(972)896-8656.
For More Information FormoreinformationaboutAgentaCloud,pleasevisithttp://www.spinsci.com/.FormoreinformationaboutCiscoTropo,pleasevisithttp://www.cisco.com/.