agents price change factbook

Making Britain Better Off

IOMD188 PRICE CHANGE AGENTS FACTBOOK PRINTED BOOKLET A5 V2.indd 1 29/10/2014 17:05

Our promise to TalkTalk customersWe’re on a mission to help every home in Britain get the most out of their broadband, TV, phone and mobile.

How? By giving TalkTalk homes everything they need, without unnecessary costs. That’s why you won’t find any sneaky caps or charges with us. Just the very best packages at the very best prices.

Our principle is always to put our customers at the heart of everything we do. We do this with our three customer promises, which we call our Better Basics.

The way we do things is a little different; stripping out every unnecessary cost, so prices and bills stay low.

Click, tap or swipe your way to whatever you need, whenever you need it on the TalkTalk website or My TalkTalk App.

We work our socks off to make sure your TalkTalk experience is the best it can be.

It’s all part of our commitment to making Britain better off.



Always better value than BTUnlike BT, we don’t believe in hidden charges. Our packages are at everyday low prices and are packed full of helpful extras that are all free of charge.

Prices as of 1 December 2014 and based on 15GB usage

With the savings TalkTalk homes make from our free calling and

privacy features, they could add a Sky Movies Boost for a year and

still have change left over.

Savings per year with

£220.08TV, broadband, mobile & phone



How we match up to SkyIn comparison to Sky, TalkTalk homes can also enjoy...

And save money with...

Add Sky Sports, Sky Movies, or Sky Entertainment channels

Catch up TV

Pause, Rewind & Record

Add or remove monthly boosts whenever you want

Rent the latest blockbusters

SkyMobile as standard, for even better value

10% discount by paying 12 months line rental upfront

Free calls to other TalkTalk homes

Homework Time - block specific social networking and gaming sites during certain hours of the day

Free 1571 voicemail - £1 a month with Sky

Free Anonymous Caller Reject - £4 a month with Sky

Free Last Caller Barring - £3.35 a month with Sky

Channels included in

Plus TV

7



Our best network ever

TalkTalk’s network is 99.9% reliable

TalkTalk homes now download on average 46GB a month

With Superpowered Fibre, TalkTalk homes can now enjoy speeds of up to 76Mb

TalkTalk is the only provider to offer totally unlimited broadband on all packages as standard - no caps, sneaky charges or download limits

We’ve invested £600m to increase bandwidth a hundredfold

Our broadband is getting faster and faster thanks to the investments we’ve made to our network. But speed is only half the story…

TalkTalk network traffic growth

400 Gbps

600 Gbps

800 Gbps

1 Tbps

1.2 Tbps

Feb Mar Apr May Jun2012 2013 2014

Jul AugSep SepOct Nov Dec Jan Feb Mar Apr May JulJun Aug Sep Oct DecNov Jan

Traffic on our network has trebled in the last three years, as customers

use more gadgets and watch more of their favourite TV shows online.



Always going further, at Britain’s lowest priceWe’re all talking, watching, streaming and downloading more than ever before, not just at home but on the go. To meet customers’ fast changing lifestyle and ever-increasing needs, we’re making improvements to our service, adding mobile as standard on all Plus packages. In making these improvements the price of some TalkTalk packages will increase, but TalkTalk still remains Britain’s lowest price, saving £174 a year in comparison to BT.

All customers on our Plus package can have broadband, TV, phone and mobile for £18.50 plus line rental

Package What’s newTalkTalk

BT Sky Virgin MediaCurrent price New price

Plus TV Free mobile SIM£18.50 £18.50 £28.50 £34 £28

TalkTalk Saving £174.17 £300.55 £153.22

Line rental £15.95 £16.70 £16.99 from Dec 1st £16.40 £15.99

Anytime Calls Boost Now includes mobile calls £5 £7.50 £7.50 £5 £8

International Boost 22 new destinations and calls to mobiles £3.50 £5

58 Destinations£6.20

36 Destinations£10

50 Destinations£2

Discounted calls from 10p/min

Call Connection Fee from 1 January 2015

15p 16p 15.97p from Dec 1st 15.9p 17.5p



Plus TV just got even better

7 Sky channels including Sky 1, Sky Living, Sky Sports News and Sky Arts

Pause, rewind and record live TV and boost channels

7 day catch up on your TV

Totally unlimited broadband

Anytime calls to UK landlines

Homesafe® Ground breaking online protection for the whole home

Enjoy 100 minutes, 250 texts and 200MB of data on the go.

The average British home pays £80.39 a month for broadband, TV, landline and mobile as standalone packages (Source: Ofcom)

In comparison, TalkTalk Plus TV customers pay just £18.50.

With Plus TV you get: What else?

Mobile now comes as standardPlus is already our best TV, broadband and calls package. We’re making it

even better by adding a new free mobile SIM worth £90.

Coming soon: £5 off Entertainment and Entertainment Extra Boosts

Hundreds of On Demand movies and shows with TalkTalk Box Office, Now TV, Sky Store and Sky Movies

Add extra channels, one month at a time, with no ongoing commitment

Watch 65 channels not available on BT

TalkTalk is the only place on YouView to watch all Sky Sports channels

Save up to

£174 vs. BT



Britain’s best bill saving features

Anytime Calls Boost Unlimited calls to UK mobiles and landlines including 0845 and 0870 numbers

We’ve added 22 new destinations to our International Calls Boost and we’ve also rolled in calls to international mobile numbers

Free Talk2Go app that cleverly lets you use your landline minutes and Calling Boosts on your mobile.

Never miss a landline call with the ‘Follow me’ feature that re-directs calls to your mobile. You can even use it abroad and make calls to the UK over Wi-Fi for the same price as a local UK call

Better Value calling plansTalk2Go

Dip in and out one month at a time, with no contract

Speedy Payment Enjoy 10% off bills paid within a day of notification

My TalkTalk App Download the app to track your bill wherever you are

Set usage alerts and a monthly allowance Avoid bill shock and stay in control of your spending

Pick a date to suit your own finances, not our billing cycle

Choose your preferred Direct Debit Date

Value Line Rental Pay your annual line rental upfront and save 10%



How TalkTalk compares

Sky Virgin Media BT

Subscription £3.50 £7.50 £26.50 £16.00

Download Totally Unlimited

Totally Unlimited Unlimited Totally

Unlimited

Line Rental £16.70 £16.40 N/A £16.99

Monthly cost £20.20 £23.90 £26.50 £32.99

One off Charges £5.00 £6.95 £49.95 £6.95

18 month Total £368.60 £437.15 £526.95 £552.77

Saving with TalkTalk £68.55 £158.35 £184.17

SimplyBroadband Essentials TV Plus TV

Sky: Unlimited BB + Wkd Calls

Virgin Media: 50 Mb Broadband Only

BT: Unlimited Broadband + Wkd calls

Sky: TV Entertainment inc Broadband Lite (Weekend calls)

Virgin Media: Big Easy 50Mb (Weekend calls)

BT: Broadband & TV Essential (No Calls) Sky: TV Entertainment inc Broadband Unlimited with Anytime Calls

Virgin Media: Big Easy 50Mb with Anytime calls

BT: Unlimited Broadband & TV Essential with Anytime calls

Sky Virgin Media BT

Subscription £8.50 £21.50 £20.00 £15.00

Download Totally Unlimited 2 GB Unlimited 10GB

Line Rental £16.70 £16.40 £15.99 £16.99

Monthly cost £25.20 £37.90 £35.99 £31.99

One off Charges £5.00 £31.95 £0 £41.95

18 month Total £458.60 £714.15 £647.82 £587.77


Sky Virgin Media BT

Subscription £18.50 £34.00 £28.00 £28.50

Download Totally Unlimited

Totally Unlimited Unlimited Totally

Unlimited

Line Rental £16.70 £16.40 £15.99 £16.99

Monthly cost £35.20 £50.40 £43.99 £45.49

Mobile Yes included No Yes

from £5 No

One off Charges £5.00 £31.95 £0 £41.95

18 month Total £638.60 £939.15 £791.82 £812.77


Add superfast fibre broadband to any TalkTalk package for just £10 extra a month




Price increase overviewPackage Pricing Today Pricing 1st Dec Key Messaging

Simply Broadband£3.50 + £15.95 =

£350.10£3.50 + £16.70 =

£368.60

• Still Britain’s lowest price for totally unlimited broadband• Free phone features included with our phone service ; more than anyone

else!• Use speedy payment for 10% off your bill every month• Save: £184 vs BT, £158 vs Virgin Media ,£68.55 vs Sky

Essentials TV£8.50 + £15.95 =

£440.10£8.50 + £16.70 =

£458.60

Essentials TV comes with:• More Blockbusters: over 500 new releases• More flexibility: pause, rewind & search all your channels • Our new look, faster TalkTalk Player• Free phone features included with our phone service ; more than anyone

else!• Use speedy payment for 10% off your bill every month• Save: £129 vs BT, £189 vs Virgin Media ,£255.55 vs Sky

Plus TV£18.50 + £15.95 =

£620.10£18.50 + £16.70 =

£638.60

Plus TV comes with even more content:• 7 live Sky channels including Sky 1, Sky Sports News, Sky Living & Sky Arts. • Access Sky 1, Sky Living & Sky Arts on Demand• More Blockbusters: over 500 new releases• More flexibility: record, pause, rewind & search all your channels • Free phone features, inclusive anytime landline & mobile calls• Free value SIM worth £5 (100 mins, 50 texts & 200MB Data)• Use speedy payment for 10% off your bill every month• Save: £174 vs BT, £153 vs Virgin Media, £300.55 vs Sky

SMPF£15.31 + £15.99 =

£563.40£20.31 + £16.99 =

£671.40

• Switch to TalkTalk’s Simply Broadband and save £302.80 (£16.82/month)• Britain’s lowest price for totally unlimited broadband• Free phone features included with our phone service ; more than anyone

else!• Use speedy payment for 10% off your bill every month• Inclusive Homesafe• How does SMPF compare? Save: £184 vs BT, £158 vs Virgin Media &

£68.55 vs Sky



RebuttalsWhy has the price of my Plus phone and broadband package increased?We are continually investing in our network to bring our customers faster speeds, a totally unlimited broadband service with no usage caps and great new products.Your new Plus package now gives you access to a Mobile SIM offer worth £5 a month – helping you stay in touch for less. This offer is redeemable against any of our great value Mobile SIM packages, saving you £60 a year.

I want to leave TalkTalk because of the price increaseI’m really sorry to hear that and totally understand how you feel about the new price changes. Please allow me the opportunity to explain all the wonderful benefits that comes with your TalkTalk package.

Why has the International Call Boost increased?In keeping with bringing you the best value in the market we have added a wider range of countries and mobile minutes to these countries so the Boost will give you far better value for money.

Why are you discontinuing the 100 Mobile Minutes Boost?This is a fantastic change, bringing you the best value in the market. Customers currently on the 100 minute Boost will be able to have unlimited mobile minutes from their landline.

This means there is no need to check how long you’ve been on the phone anymore when making mobile calls. For just £5 a month customers can enjoy unlimited calls to UK mobiles – unbeatable value!

Why is the cost of the Anytime Calls Boost increasing?We have changed the offering with the anytime Boost to incorporate mobile minutes. As customers now make more calls to mobile phones from their landline, the Boost offers fantastic value for money!

Why has VLR increased by a large amount?We are always looking for ways to save money and with Value Line Rental you still get great value by saving 10% off your annual line rental. You can enjoy further savings with 10% off bills by making a speedy payment within a day of receiving your bill.

Why are you increasing the cost of my AOL/TUK package by £5.00?We are always looking to save customers money and bring better value. Because you have your line rental with BT we are not able to pass on all the savings as we do with other customers.We can save you over £368 in a year with our Simply Broadband package.


We work tirelessly to make improvements to our service and offer our customers even more at Britain’s lowest prices.

As the challenger in the market, we take on the competition to give customers even more value.

That’s why TalkTalk homes make significant savings compared to other providers, while also getting more for their money.


agents price change factbook

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