agile cambridge 2016 | agile hr – the 21st century people approach

© 2016 Just Leading Solutions LLC – All Rights Reserved.

Agile Cambridge | Sep-29-2016

Fabiola Eyholzer | @FabiolaEyholzer | #AgileHR

Lean | Agile People Operations –The 21st Century People Approach


You can have the best strategy and the best building in the world, but if you don’t have the hearts and minds of the people who work with you, none of it comes to life.

– Renee West


Sep-29-2016Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #agilecam 3

The Importance of People in VUCA Times



Fact is: We live in VUCA times and have to respond to its challenges


Volatility

Uncertainty

Complexity

Ambiguity



The digital transformation affects us all – Regardless of industry and company size




Todays currency for competitiveness are: Talent, knowledge & leadership




That makes inspired, empowered, and engaged people the live and soul of thriving organizations




And puts Human Resources on the map like never before



Sep-29-2016

Realities of HR in Organizations

Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #agilecam 9



HR is the most misunderstood job family and many things are (unjustly) said about HR

Sep-29-2016Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #agilecam

HR is too important to be

left to HR.Harvard Business Review

HR lives in a

bubble

HR is too focused on process and is not a “big picture”

person.EIU Survey C-Level Executives

Everyone hates HR.

CBS News

HR people aren't the sharpest tacks in the box.

Fast Company

HR’s job is to be the policy police and

the health ’n’ happiness

patrol.

Anyone can do

HR

HR deals with the soft side of business and is therefore not

accountable.

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Many people decisions and policies are dictated by hidden forces, especially Finance and Legal




HR instruments must make up for weak managers and uninspiring leaders, costing companies billions




HR instruments are driven to handle poor performance and mediocrity




No more! It is time for People Operations



Sep-29-2016

Lean | Agile People Operations




Lean | Agile People Ops is about creating inspiring and engaging places of work where talents can thrive




Agile People Pros have a strong understanding of 21st century employees and organizations




Embrace the new talent contract and the power shift in favor of intrinsically motivated employees




Agile HR services are accessible and accommodating –while being co-created and constantly evolving




The Manifesto for Agile HR describes the core values of Lean | Agile People Operations

Sep-29-2016

Manifesto for Agile HR

Individuals and interactions over processes and tools

Inspire and engage over manage and retain

Collaboration over organizational structures

Responding to individual needs over following a career plan




Agility in HR means building a responsive HR organization (doing) and providing winning People solutions (being)


Agile HR Solutions

Agile HR Organization

being

doing



Key Agile HR Practices



Talent acquisition, performance flow, reward & recognition and growth are four key Agile HR practices




Hire for attitude & fit, and rock at onboarding to strengthen teams

• Build a strong employer brand

• Proactively attract & engage talent

• Replace job descriptions with Value Descriptions and hire People over paper

• Employ for attitude & cultural fit

• Inspire candidates with the larger sense of purpose

• Gamify the talent acquisition & make it an experience

• Make a solid, team-based decision

• Excel at onboarding




Move to an Iterative Performance Flow and eliminate employee appraisals in favor of continuous feedback

• Align performance cycle with iterations

• Utilize planning sessions to share vision, set inspiring goals, and clarify expectations

• Continuously inspect and adapt

• Eliminate annual performance ratings in favor of continuous feedback

• Embed learning and development into the workflow

• Accept handling performance issues is a leadership task




Get the topic of money off the table and recognize people and teams in a meaningful way

• Base Salaries• Pay adequate base salaries• Decentralize salary decisions• Allow for transparency to the salary structure and data

• Incentives• Motivate through mastery, autonomy, and purpose

not cash incentive• Avoid toxic individual bonuses• Combine various forms of recognition

• Benefits• Provide benefits that people value• Invest in the health and wellbeing of people




Offer meaningful growth opportunities and move talents across the organization

• Empower employees to take the lead

• Understand modern jobs & career paths

• Illustrate prospective role-based career paths

• Establish individual career coaching

• Apply agile workforce planning and talent scouting

• Enhance growth through Lean | Agile leadership




Agile HR Journey


Agile HR Journey

We need to invest in Agile HR and the moment is right!



Agile HR Journey

Agile HR is a reality – Look at the top HR trends 2016


Jan-20-2016

2016 to welcome the

acceleration of agile adoption

outside IT

Jan-25-2016

HR drives the agile

organization

Dec-1-2015

HR embraces

agile (#1 of 11 HR Trends

for 2016)


Agile HR Journey

Trigger | Initiate | Iterate –the typical approach to Agile People Initiatives

Sep-29-2016Agile HR – The 21st Century People Approach | @FabiolaEyholzer | #agilecam

Agile HR Assessm

ent

Iterate

Plan

Do

Check

Adjust

Trigger

Agile HR Vision

Specific Challenge(s)

ROI Review (Terminate)

Initiate

Backlog Refinement

Train & Educate

Initial Retrospective &

Backlog

Lightweight Business Case

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Agile HR Journey

Some quick tips

• Involve your HR Pros! – Seriously!

• Set them up for success! – Set them up like you would any other Agile team

• Training them in agile is not enough! – Help them translate it into an HR settings

• Guide their agile journey! – Give them a fulltime agile coach

• Let them have some fun too! – Hackathons, Open Space etc. do transfer

• Cut them some slack! – Remember when you started out?

• Understand YOUR organization and find your way!– Best practices are probably best somewhere else



Agile HR Journey

But above all: Remember an investment in Lean | Agile People Operations is an investment in your People!



To win in the marketplace you must first win in the workplace.

– Doug Conant, CEO of Campbell’s Soup


Thank you!

Just Leading Solutions

275 Madison Avenue14th Floor

New York, NY 10016

[email protected]

Fabiola EyholzerCEO

[email protected]+1 908 340 8091

@FabiolaEyholzer


agile cambridge 2016 | agile hr – the 21st century people approach

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