agile in depth (by robert coop at nux leeds november 2017)
TRANSCRIPT
AgileindepthIntegratingexperiencedesignintoAgiledeliveryNUX– 27November2017
Settingthescene
• What’stheproblem?• Whatdowemeanby‘Agileindepth’?• Thenatureandcomplexityofdeliveringenterprise-levelservices• Staggeredsprint,thecommonapproachtointegration• The‘customerteam’operatingmodel• Continuousdiscoveryanddelivery
Agileintheenterprise
Wearguethatwhenconsideringenterprisedelivery,AgilecannotsitinisolationofusercentreddesignandDevOps(orserviceoperations)anddeliveryofservicesthatarevaluable,usefulandfeasible
UserCentredDesign
DevOpsAgileDelivery
Agileintheenterprise
Wheretheseareaoverlapcreatespotentialtensions,butequallythereareopportunitiestoexplore
UserCentredDesign
DevOpsAgileDelivery
DeliveringUXintoAgile
BeyondtheCaganprinciples
Thecustomerteam
Continuousdiscoveryand
delivery
BeyondtheCaganprinciples
Cagan principles
MartyCagan introducesthreekeyconcernsofproductownership:Theneedtodelivervaluetothesponsoringorganisation,createservicesthatareusable(anddesirable)tousersandtoensuretheserviceisfeasibletodeliver
Inspired:HowtoCreateProductsCustomersLove
Valuable
Usable Feasible
BeyondCagan
Efficient touseinmeetinguserneedsandbusinessrequirementsSecure indesignsothatmeetinggovernanceneedsisseenasabenefit,notahindrancetoaccessOperable inthattheservicecanbemaintainedtothestandardrequiredandadaptedasneedschangeandemerge
Valuable
Usable Feasible
Operable
Efficient Secure
DeliveringUXintoAgile
Staggeredsprint
‘Staggeredsprint’isthedominantmodelforintegratingexperiencedesignintoAgiledelivery
DesignDevelop
Validate
DesignDevelop
Validate
DesignDevelop
Validate
DesignDevelop
Sprint0 Sprint1 Sprint2 Sprint3 Sprint n
Staggeredsprint
‘Staggeredsprint’isthedominantmodelforintegratingexperiencedesignintoAgiledeliveryButitcanbeproblematic:1. Useranddesignresearch2. Designcommunication3. Design/deliverycommitment4. Designintent5. Protractedfeedback
DesignDevelop
Validate
DesignDevelop
Validate
Sprint0 Sprint1 Sprint2 Sprint3
DesignDevelop
Validate
DesignDevelop
1 2
3
4
Sprint n
5
Thecustomerteam
Customerteam
ThecustomerteamsupporttheProductOwnerindefiningandrefiningstakeholderrequirementsanddeliveringtheseintothedeliveryteamthroughtheprocessofcontinuousdiscovery
Supportingdesignthinking
Thefocusisonmeetinguserneedsthroughthedeliveryofrelevantandoperableservicesthataddressreal-worldbusinessproblems
Businessrequirements Userneeds
Collaborativedesign
• Withincontextofoverallservicedesign,UXstrategy,technicalarchitecture,deliverycapabilityandserviceoperations• Requiresarealignmentofroles• DesignattheEpiclevel,refineattheStorylevel• Encouragecollaboration(thedevelopersholdallthecards,butnotnecessarilytheunderstandingofhowtoplaythehand)
Unifyingdisciplines
Continuousdiscovery&delivery
ContinuousdiscoveryanddeliveryprovideaframeworkwhereexperiencedesignistrulyintegratedintoAgiledeliveryBuildtherightthingandbuildthethingright
UserCentredDesign
DevOpsAgileDelivery
Continuousdiscoveryand
delivery
Continuousdiscovery
• Basedonleanprinciples• Shortdesigniterationsdeliveredjustintimethroughcollaborativedesignsessions• Designersremainingengagedthroughout• Hypothesis-drivenapproacheasesuseranddesignresearchpressuresandsupportsconceptofcontinuousdiscovery• Collaborativedesigninvolvingthedeliveryteamaswellasthecustomerteamandkeystakeholders
Continuousdelivery
• Focusonqualityoverspeedofdelivery(Scrumban)• Continuousbuild,delivery,integrationandtestingsupportsrapidfeedback• Supportsamorecollaborativeapproachtobothdesignanddelivery• Test-drivendevelopmentandautomatedtestingandworkingsoftwareaftereachiteration
Inconclusion
• Designanddeliveryintheenterpriseiscomplicated• Staggeredsprintisapoormodelforintegration• Thecustomerteamhaveapivotalresponsibility• Continuousdiscoveryworkingalongsidecontinuousdeliveryprovidesanoption
Benefitsofcontinuousdesignanddelivery:1. Collaborativeandsharedresponsibility
2. Avoidsunnecessarydesign,deliveryandvalidationhotspots
3. Providesrapiditerationsandfeedbackaspartofqualityfocussedapproach
