agile @ opm: stakeholder collaboration and individual interactions
TRANSCRIPT
Bridget Dongarra and Richard ChengAgile @ OPM: Stakeholder Collaboration and Individual Interactions
Bridget Dongarra
• Product Owner and Manager at OPM
• CSM, CSPO, PMP
• 12 years with USA Staffing
• 3 years of experience implementing
Agile in Government
• www.linkedin.com/pub/bridget-
dongarra/4/48a/441/
Richard Cheng - @RichardKCheng
• Agile trainer & coach
• CST, CSM, CSPO, CSP, SPC, PMP, PMI-
ACP
• Founder & executive committee
member of Agile Delivery for
Agencies, Programs, and Teams
(ADAPT)
• Experience in Federal and
commercial Agile transformations
“To modernize the federal retirement system … the Office of Personnel Management is taking a new tack that focuses on incremental changes*.”
Quote from former OPM Director John Berry in an Interview with Federal News Radio*http://www.federalnewsradio.com/86/1937813/OPM-Director-John-Berry-promises-big-changes-for-hiring-retention-retirement
Agile @ OPM
USA Staffing
Support Team
Endeavor
Core
Galactica
BI/Reports
OdysseyData WH
InfinityOnboardi
ng
SerenityCore
• Managers• Customer
Comms• DBAs• Sys
Admins• 508 Lead• Security• Test
Coordinatr
• PO• SM• Archite
ct• Devs• BAs
• PO• SM• Architec
t• Admin• Devs• BAs
• PO• SM• Architec
t• ETL• SQL
Expert• Devs• BAs
• PO• SM• Architec
t• Devs• BAs
• PO• SM• Architec
t• Devs• BAs
Discussion
1. Discuss patterns of effective Product
Ownership on Federal programs
2. Discuss struggles with Product Ownership in
Federal Programs
Feds as Product Owners!
Federal Product Ownership
Project Management vs. Product Management
Qualities of a Good Product Owner
1. Bandwidth
2. Power
3. Knowledge
4. Interest
5. Direction
Product Owner Activities
Work with the Scrum team
Work outside
the Scrum team
•Work with SMEs, Stakeholders, Customers
•Understand needs•Validate Product
Product Backlog
Refinement
•Create PBIs•Split PBIs•Reorder the Product Backlog
Product Owner
Discussion
1. Discuss the customer engagement
practices you have seen on Federal
programs
2. Discuss the constraints Federal
programs face when dealing with
customer engagement
Customer Engagement Best Practices
Train customers on Agile
Embed Account Managers with the customer
Use every interaction to forge a partnership
Include customers in the Agile/Scrum process
Structure contracts for Agility
Agile Value Proposition
Recap
Customer Engagement
• Train customers
• Account Management
• Partnership
• Include customers in
Agile/Scrum
• Contract Agility
Product Ownership
• Bandwidth
• Power
• Knowledge
• Interest
• Direction
Agile and Federal Contracts
Acquisition / Procurement
Contracting professionals:
•Work early and often with the business
• Training and coaching
RFP/RFQ:
• State desired outcome, not SOW
• Smaller, shorter contracts
• Past experiences based on results, not knowledge
Governance
• Shift away from approval before start to acceptance when complete
•Govern outcomes and milestones, not work and sequencing
Contact Information
Richard K Cheng
703-967-8620
http://www.excella.com
Twitter: @RichardKCheng
Contact Information
Bridget Dongarra
Manager, Product Development Section
USA Staffing
www.opm.gov/HRS
M: 202-553-1319
www.linkedin.com/pub/bridget-dongarra/4/48a/441/