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Agile Transformation and Cultural Change A Lean approach to Change Management Ágiles 2015 Johnny Ordóñez

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Page 1: Agile Transformation and Cultural Change

Agile Transformation and Cultural ChangeA Lean approach to Change Management

Ágiles 2015

Johnny Ordóñez

Page 2: Agile Transformation and Cultural Change

Johnny Ordóñez

And now, What shall I say after Angel Medinilla??Ágiles 2015

Agile Transformation and Cultural ChangeA Lean approach to Change Management

Page 3: Agile Transformation and Cultural Change

FamilyHusband(of(a(great(woman

Father(of(two(wonderful(kids

InterestsHappiness(&(Culture

Enterprise(Agility

Management(3.0

Design(Thinking(&(UX

CommunityEcuadorian(Agile(Community

Lean(StartUp Quito

Latam Agile(Community

JobLeanHAgile(Coach(at(Cobiscorp

SAFe Trainer(&(Consultant

Education5&5CertificationsKanban(Methodologist(Certified

Certified(Scrum(Professional

Certified(Scrum(Master

Certified(Product(Owner

Certified(Scrum(Developer

Master(of(IT(Management

My pleasure!A little bit about me

Experience+6(years(in(Agile

Seriva

Intergrupo

ThoughtworksJohnny Ordóñez

Page 4: Agile Transformation and Cultural Change

Bringing Agile to organizations is like dancing inside

a train wagon...

Page 5: Agile Transformation and Cultural Change
Page 6: Agile Transformation and Cultural Change

Why are we here?

Page 7: Agile Transformation and Cultural Change

Porquesomos como este amigo

ChangeAgent

Page 8: Agile Transformation and Cultural Change

Porque somos como este amigo

Page 9: Agile Transformation and Cultural Change

What do we mean by culture?

Page 10: Agile Transformation and Cultural Change

“It is the acquired pair of glassesthrough which we see life.”

– Mbarek A.

Page 11: Agile Transformation and Cultural Change

“I understand culture as a treasure that is part of our collective memory, of our perception of ourselves.”

– Lidija N.

Page 12: Agile Transformation and Cultural Change

“Culture is something that unites people.”– Anastasiya O.

Page 13: Agile Transformation and Cultural Change

“Culture issimply a shared

way of doingsomething with

passion.”– Brian Chesky

Page 14: Agile Transformation and Cultural Change

¿What is Culture?based on William Ouchi’s approach, Theory Z

BEHAVIOURS & ARTIFACTSJust what we see

BELIEFS & VALUESIn what we believeThe right oneOur education

MENTAL MODELSHow we rationalize somethingCognitive structures

feelings emotions

expectatives

family

childhood

hope parents

motivationfaith

Page 15: Agile Transformation and Cultural Change

Agile as a Culture

individuals interactions

working software

courage

respect

satisfy the customer

tdd

pairingstandup

quality

simplicity

feedback

service

transparency

adapt

evolutionary design

inspect

commitmentface to face

PRACTICES

PRINCIPLES

VALUES

BEHAVIOURS & ARTIFACTSJust what we see

BELIEFS & VALUESIn what we believeThe right oneOur education

MENTAL MODELSHow we rationalize somethingCognitive structures

Page 16: Agile Transformation and Cultural Change

¿Change starts here?

Agile as a Culture

individuals interactions

working software

courage

respect

satisfy the customer

tdd

pairingstandup

quality

simplicity

feedback

service

transparency

adapt

evolutionary design

inspect

commitmentface to face

Doing Agile

Being Agile True Change starts here!

Page 17: Agile Transformation and Cultural Change

Organizational Cultureby Michael Sahota & Olaf Lewitz

The changemust be made by

many sides

Page 18: Agile Transformation and Cultural Change

Why is it so hard to change?

Page 19: Agile Transformation and Cultural Change

Agile Culture

individuals interactions

working software

courage

respect

satisfy the customer

tdd

pairingstandup

quality

simplicity

feedback

service

transparency

adapt

evolutionary design

inspect

commitmentface to face

PRACTICES

PRINCIPLES

VALUES

BEHAVIOURS & ARTIFACTSJust what we see

BELIEFS & VALUESIn what we believeThe right oneOur education

MENTAL MODELSHow we rationalize somethingCognitive structures

Page 20: Agile Transformation and Cultural Change

Each element in the Culture is a Meme

MEME

Page 21: Agile Transformation and Cultural Change
Page 22: Agile Transformation and Cultural Change

All memes together form a Memeplex

MEMEIdea that reinforces itself

MEMEPLEXSystem of Memes that operatingin coordination

Foreign Idea(like Agile)

The systemdefends againtsthe foreignelement

Page 23: Agile Transformation and Cultural Change

Organizational Culture is a Memeplex

Page 24: Agile Transformation and Cultural Change

Organizational Culture is a Memeplex“Now there is something called Agile...”

"But it's only for swdevelopment...”

"It's just the current fad

methodology...”

"With that it does not affect my job...”

"But our contracts are fixed scope..."

Page 25: Agile Transformation and Cultural Change

“Culture is the organization’simmune system.”

– Michael Watkins

Page 26: Agile Transformation and Cultural Change

Is it possible to change a person oran organization?

Page 27: Agile Transformation and Cultural Change

Perspectives of the MindsetPHYSIOLOGICALHow works our brain at biochemicallevel (Neuroscience)

COGNITIVEHow our brains receives & process

the information, How we learn

Page 28: Agile Transformation and Cultural Change

Perspectives of the Mindset

The ability of our brains to find new ways and “rewire” itself.

Neuroplasticity

PHYSIOLOGICALHow works our brain at biochemicallevel (Neuroscience)

Page 29: Agile Transformation and Cultural Change

PHYSIOLOGICAL How works our brain at biochemicallevel (Neuroscience)

COGNITIVEHow our brains receives & process

the information, How we learn

Perspectives of the Mindset

Page 30: Agile Transformation and Cultural Change

COGNITIVEHow our brains receives & process

the information, How we learn

Growth MindsetBelieve that we can learnanything if we put in the work, practice, and effort to learn it.

Fixed MindsetThink that we cannot increaseour skills or knowledge in a particular area.

Carol Dweck,Stanford psychologist

Perspectives of the Mindset

Page 31: Agile Transformation and Cultural Change

PHYSIOLOGICAL How works our brain at biochemical level (Neuroscience)

COGNITIVEHow our brains receives & process

the information, How we learn

The ability of our brains to find new ways and “rewire” itself.

Neuroplasticity Growth MindsetBelieve that we can learnanything if we put in the work, practice, and effort to learn it.

Perspectives of the Mindset

Page 32: Agile Transformation and Cultural Change

Change begins with oneself

IndividualMindset

Group

Communities

Companies

Page 33: Agile Transformation and Cultural Change

So, how can we influence theculture?

Page 34: Agile Transformation and Cultural Change

Golden Circle of Change

¿WHY?

¿HOW?

¿WHO?

¿WHAT?

based on Simon Sinek

Page 35: Agile Transformation and Cultural Change

Golden Circle of Change

¿WHY?

¿HOW?

¿WHO?

¿WHAT?

based on Simon Sinek

Page 36: Agile Transformation and Cultural Change

Okay, what so "Agile" we are now?

AGILITYBusiness Agility + Organizational Agility

Page 37: Agile Transformation and Cultural Change

“COSMETIC” AGILE

Okay, what so "Agile" we are now?

AGILITYBusiness Agility + Organizational Agility

Page 38: Agile Transformation and Cultural Change

“COSMETIC” AGILE

Okay, what so "Agile" we are now?

AGILITYBusiness Agility + Organizational Agility

Avoid this!

Page 39: Agile Transformation and Cultural Change

Agile is about People

Page 40: Agile Transformation and Cultural Change

Golden Circle of Change

¿WHY?

¿HOW?

¿WHO?

¿WHAT?

based on Simon Sinek

WHYFocus on Transformation, not just adoptionAvoid the "Cosmetic Agile”Create sustainable business resultsAgile is about People

Page 41: Agile Transformation and Cultural Change

Golden Circle of Change

¿WHY?

¿HOW?

¿WHO?

¿WHAT?

based on Simon Sinek

WHYFocus on Transformation, not just adoptionAvoid the "Cosmetic Agile”Create sustainable business resultsAgile is about People

Page 42: Agile Transformation and Cultural Change

Ways to "manage" the change

Page 43: Agile Transformation and Cultural Change

Lean Change Managementby Jason Little

JASON LITTLE

Fortunately, this guy wrote this book!

Page 44: Agile Transformation and Cultural Change

Lean Change Managementby Jason Little

Page 45: Agile Transformation and Cultural Change

Lean Change Management by Johnnybased on Jason Little’s model

INSIGHTS

INITIATIVES

MINIMUN VIABLE

CHANGE

PREPARE

INTRODUCE

REVIEW

DELIVER

ASSESSMENT

SYNTHESIZECultural AssessmentFeelingsPerceptionsPolls

DEFINEVisioningStrategiesBlast RadiusCore Team

PRIORITIZEby Value/Impact and CostAlignment with corporate goalsCreate a MVC

LEARNValuable metricsFeedbackMore feelings

OBSERVE, LEARN, REFLECTSchneider's Culture ModelPLAi model based on Reinventing OrganizationsSerious GamesInceptionInterviews

Change Agent as an organizational anthropologist

Page 46: Agile Transformation and Cultural Change

Change Canvasby Jason Little

Page 47: Agile Transformation and Cultural Change

People Process Tech5&5Tools Environment

Skills Motivación Framework Prácticas XP ALM Automated5Testing

Continuous5Delivery

ConocimientoCompartido Espacio Físico

Curso

SAFe

Coaching(

Historias

POs

Coaching(

Marketing

OneHToH

One

Hapiness

Index

Initiative

Initiative

Initiative

Initiative

Initiative

TFS(Pilot

Initiative

Initiative

Junit(

Pilot

Initiative

Initiative

Initiative

Initiative

Coding(

Dojos

Lightening(

Talks

Open(

Spaces

MVC 1

MVC 2

MVC 3

Equipos

en(una

mesa

Mensajes

en(las

paredes

Cucumber

Contratos

Ágiles

+

H

Prio

rity

H

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Page 53: Agile Transformation and Cultural Change
Page 54: Agile Transformation and Cultural Change

Golden Circle of Change

¿WHY?

¿HOW?

¿WHO?

¿WHAT?

based on Simon Sinek

WHYFocus on Transformation, not just adoptionAvoid the "Cosmetic Agile”Create sustainable business resultsAgile is about People

HOWLean Change ManagementExperimentation and learning cycles

Page 55: Agile Transformation and Cultural Change

Golden Circle of Change

¿WHY?

¿HOW?

¿WHO?

¿WHAT?

based on Simon Sinek

WHYFocus on Transformation, not just adoptionAvoid the "Cosmetic Agile”Create sustainable business resultsAgile is about People

HOWLean Change ManagementExperimentation and learning cycles

Page 56: Agile Transformation and Cultural Change

Enterprise Adoption Board

Enterprise Agile Coach

Executive

PMO Leader Tech & XP PracticesCoach

Agile Coach

ENTERPRISE AGILE COACHPortfolio & Program Level Executive Staff

AGILE COACHTeam levelCoaching into process and practices Scrum / Kanban

EXECUTIVE SPONSORSHIPAlignment with organizational and

business perspectives.Proxy with other areas if it is required.

It helps manage formality.TECHNICAL COACH / CD CONSULTANT Team and Program levelWorking with DevOps, ArchitectsCoaching into technical qualityPMO

Support the Change processFrom Project Management Office

to Change Management Office.

Human Talent

HUMAN TALENT On-Boarding process.

Professional career development.

just an example of an Enterprise-level adoption team

Page 57: Agile Transformation and Cultural Change

Change CoalitionChange network through the Organization

VALU

E ST

REA

MS

Page 58: Agile Transformation and Cultural Change

VALU

E ST

REA

MS

Change CoalitionChange network through the Organization

Page 59: Agile Transformation and Cultural Change

Golden Circle of Change

¿WHY?

¿HOW?

¿WHO?

¿WHAT?

based on Simon Sinek

WHYFocus on Transformation, not just adoptionAvoid the "Cosmetic Agile”Create sustainable business resultsAgile is about People

HOWLean Change ManagementExperimentation and learning cycles

WHOChange coalitionChange agents like an Agile team

Page 60: Agile Transformation and Cultural Change

Golden Circle of Change

¿WHY?

¿HOW?

¿WHO?

¿WHAT?

based on Simon Sinek

WHYFocus on Transformation, not just adoptionAvoid the "Cosmetic Agile”Create sustainable business resultsAgile is about People

HOWLean Change ManagementExperimentation and learning cycles

WHOChange coalitionChange agents like an Agile team

Page 61: Agile Transformation and Cultural Change

1. Create a SAGAbased on High Altitude Leadership

BELIEFS

WHATStructure

PlansMetrics

HOWProcesses and proceduresPoliciesFrameworks

RESULTS

BEHAVIUORS

TOOL SEDUCTIONThink that the tool is the solution.It gives us security.

Page 62: Agile Transformation and Cultural Change

1. Create a SAGAbased on High Altitude Leadership

BELIEFS

WHATStructure

PlansMetrics

HOWProcesses and proceduresPoliciesFrameworks

RESULTS

BEHAVIUORS

TOOL SEDUCTIONThink that the tool is the solution.It gives us security.

SAGASomething that inspires and evokes action.

Something in difficult times.

Avoid this!

Page 63: Agile Transformation and Cultural Change

2. Meeting Canvasbased on Amazemeet.com

Page 64: Agile Transformation and Cultural Change

3. Internal talks with special guests

Page 65: Agile Transformation and Cultural Change

3. Internal talks with special guests

Page 66: Agile Transformation and Cultural Change

4. Happiness Index

Page 67: Agile Transformation and Cultural Change

4. Happiness Index

Page 68: Agile Transformation and Cultural Change

5. Culture of Feedback“Talk with Bill”,(CEO,,20,min)One to,One sessionsBetter retrospectives

Page 69: Agile Transformation and Cultural Change

Golden Circle of Change

¿WHY?

¿HOW?

¿WHO?

¿WHAT?

based on Simon Sinek

WHYFocus on Transformation, not just adoptionAvoid the "Cosmetic Agile”Create sustainable business resultsAgile is about People

HOWLean Change ManagementExperimentation and learning cycles

WHOChange coalitionChange agents like an Agile team

WHATInitiatives at all levelsOptions and experiments

Page 70: Agile Transformation and Cultural Change

“Never trust a spiritual leader change agentwho does notdance.”

– Mr. Miyagi & Johnny !

Page 71: Agile Transformation and Cultural Change

Recommended books

Page 72: Agile Transformation and Cultural Change

What Is Organizational Culture? And Why Should We Care?https://hbr.org/2013/05/what-is-organizational-culture

Culture over Processhttp://blog.crisp.se/wp-content/uploads/2013/09/culture-over-process.pdf

Culture over Process - Videohttps://www.youtube.com/watch?v=Rb0O0Lgs9zU

What is Organizational Culture — and Why Does it Matter?http://www.organicworkspaces.com/pdf/What_is_Organizational_Culture.pdf

You can’t change culture; you can’t change attitudes.http://www.iedp.com/Blog/you_cant_change_culture

Understanding and Working with Agile Culturehttp://www.slideshare.net/michael.sahota/understanding-and-working-with-agile-culture-pmisoc

Adoptando Scrum y no morir en el intentohttp://www.slideshare.net/kleer_la/adoptando-scrum-y-no-morir-en-el-intento-agile-bolivia-day-2012

Don’t Fuck Up the Culturehttps://medium.com/p/597cde9ee9d4

Page 73: Agile Transformation and Cultural Change

The Culture Deckhttps://medium.com/@pullnews/the-culture-deck-c4126ec63b18#.uwnh477mp

Exec Summaries High Altitude Leadershiphttp://es.slideshare.net/james3b/exec-summaries-high-altitude-leadership

The Competing Values Framework: Creating Value Through Purpose, Practices, and Peoplehttp://competingvalues.com/competingvalues.com/wp-content/uploads/2009/07/Competing-Values-Leadership-Excerpt.pdf

The Agile Holocracyhttp://www.drdobbs.com/architecture-and-design/the-agile-holocracy/240166629

Agile es cultura, pero cultura viva!http://johnnyordonez.com/2014/06/10/agile-es-cultura-viva/

William Ouchi, Organizational Culturehttps://vimeo.com/18404649

What is a Mindset?https://flowchainsensei.wordpress.com/2012/07/24/what-is-a-mindset/

Critical Agile Memeshttps://flowchainsensei.wordpress.com/2011/05/17/critical-agile-memes/

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Fortalezas y debilidades – Culturas organizacionaleshttp://www.fuerzatres.com/2013/08/fortalezas-y-debilidades-culturas-organizacionales/

Implicancias del cambio organizacionalhttp://www.fuerzatres.com/2013/08/implicancias-del-cambio-organizacional/

Killing Hierarchy: Organization Design for Startupshttp://www.skillshare.com/classes/marketing/Killing-Hierarchy-Organization-Design-for-Startups/465270004?refId=3633976

Culture at Work: The Tyranny of 'Unwritten Rules‘http://www.forbes.com/sites/rodgerdeanduncan/2014/02/13/culture-at-work-the-tyranny-of-unwritten-rules/

How do you accelerate your enterprise agility?http://www.slideshare.net/ThoughtWorks/slideshare-agileleadership130507030700phpapp01

Organizaciones enfermashttp://johnnyordonez.wordpress.com/2012/08/02/organizaciones-enfermas/

The House of Agile & Lean Transformationshttp://www.emilianosoldipmp.info/tag/business-agility/

What is Culture?https://www.youtube.com/watch?v=57KW6RO8Rcs

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Thank you!Johnny Ordóñez

johnnyordonezortiz

@johnnyordonez

johnny Ordóñez