Ahmed Hosni Hegazi

ProfileLeadership / Motivation / Teamwork

Business and Administration, organizational skills, personal management, public relations in sales and marketing and experience in customer service. Looking forward to expand my knowledge and experience by working in a well-established organization, which will allow me to reach an outstanding positions.

SkillsExcellent in computer, communication, organizational and multitasking skillsStrong attention to detail, problems solving, & high level of confidentiality Ability to work with a diversity of peopleOutstanding time management skillsBilingual English / Arabic in addition to impeccable personal presentation.

My role offers great diversity and creativity that gives me the opportunity to work in those fields with various functions and interacting with people from another nationalities and cultures. I have more than eight years of experience in Marketing, banking and

business Administration in the entire sales department in Arabic countries

Nationality : EgyptianContact : +971-526359444Address : CBD – 08 Al Trafalgar Building Dubai, U.A.EDate of Birth : 27/10/1984Marital Status : MarriedE-mail : A_hosney@live.com

Relationship manager, Marketing coordinator and customer service in Arabic Countries

Have managerial skills, team work spirit, Self-Motivated, Innovative and ability to work under pressure.

Internet knowledge : Internet user ,website reservations, online sales and reservations and travel deals

Computer literate : (Windows XP, Vista, Windows 7,8 Microsoft office (WinWord, Excel, Power Point and Outlook) Photo Shop, Web development, search engine optimization and E-Marketing

Have the ability to learn using any new software’s Customer service know-how Excellent Communication Skills Flexible and ready for new challenges.ExperienceOctober 1/2015 - Current ‘Emirates National Bank of Dubai’ (ENBD) (Dubai, UAE)Virtual relationship manager for beyond customer service (GRADE L)

Excellent communication and listening skills The ability to explain complex information clearly and simply Good sales and negotiation skills An interest in financial products and markets Good mathematical and computer skills Plenty of drive, initiative and motivation An honest and trustworthy manner Attention to detail The ability to analyse and research information Setting up meetings with new clients Researching the latest products and regulations Looking for new sales opportunities Think from the viewpoint of the client and what will make his life more easy and

great

May 12/2013 – Current ‘Emirates National Bank of Dubai’ (ENBD) (Dubai, UAE)

Customer service representative for priority banking (GRADE K)

Submitted the customers’ complaints and suggests. Cleansed and updated customers’ information. Handled the VIP customers’ issues. Submitted the quality reports every day. Prepared all the daily and monthly reports for the team. Consolidated and monitored the monthly performance for each

employee. Coordinated with other units for escalation issues and work on it. . Sales & Marketing our services.

Follow up for all payments & pending finance statements.

- March 2011 – November 2013 Partner of Administration in a Education Project company in AL AIN,

ZAKHER INSTITUTE (Dubai, UAE)

Plan, prepare and deliver instructional activities that facilitate active learning experiences

Develop schemes of work and lesson plans Provide a variety of learning materials and resources for use in

educational activities by organizing and servicing committee and academic board meetings

Identify and select different instructional resources and methods to meet students' varying needs

Instruct and monitor students in the use of learning materials and equipment

Use relevant technology to support instruction Keep up to date with developments in subject area, teaching resources

and methods and make relevant changes to instructional plans and activities

Recruiting, training and managing staff Handling correspondence Researching and writing reports Preparing statistics Processing invoices Liaising with potential students, other institutions, government

departments and external organizations Helping with course approval and evaluation activities Formulating and implementing regulations/policies Administering and co-coordinating student recruitment, examinations

and assessment activities.

March 2007 – December 2011 Representative in sales department at pharmaceutical company,

MULTI-PHARM (Cairo, Egypt) Travel to defined geographies to sell medical equipment. Contact potential customers at hospitals, clinics and doctors' offices to

sell medical products and equipment. Arrange appointments with doctors, pharmacists and hospital medical

teams. Cold-call or go door-to-door. Build relationships with medical staff. Perform product demonstrations, installations, and application support.

Travel throughout assigned territory to call on regular and prospective customers to solicit orders or talks with customers on sales floor or by phone.

Research competitors. Gathers, analyzes and delivers information from the field to allow the

company to develop strategies and products appropriated to the Quality and Safety Testing market.

QualificationsMenia University Faculty of science, biology and chemistry sectionCairo, EgyptBACHELOR OF SCIENCE (2001- 2006)

References can be furnished upon request

Ahmed Hosni Hegazi