Ahmed Hafez LoutfyTelephone: (02)26909549 – (002-01003660004) E-mail:Ahmed-hafez88@live.com

Personal Data

Date of Birth: 1st of October 1988Nationality: EgyptianMarital Status: SingleMilitary Status: Exemption from military serviceAddress: 11 Said Abo Shady St., Triumph, Heliopolis, Cairo, Egypt

Objective

Seeking to apply my academic studies into the working field and to have a chance to demonstrate my creativity, to develop a remarkable career path.

Education

Graduation Masters Date:1/2013

University:CIC (Canadian International College) Department: Business Department

Major:Business administration

Graduation Project:

Mobinil Boycott Campaign project:

Topic: The boycott campaign that took place against Mobinil due to the post of Minnie and Mickey wearing veil and salafyoutfits on Twitter by Mr. NaguibSawiris

Mission :To accomplish severalsuccessful Marketing Campaigns that would satisfy the customers after what happened.

Graduation Project Grade: “B+”

Core Competencies

Jobzella (Sales Team Leader) – (1-1-2017 – Present )

Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members’ feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Encourage creativity and risk-taking Suggest and organize team building activities

Jobzella (Relationship Manager ) – ( 12-2015 Till 1 /1/2017 )

•Manage an existing customer base while working to ensure they renew their contracts.•Work will include daily out-bounding to clients via phone, email and face to face meetings, managing all aspects of the business of gaming as it relates to our customers.•Closely monitor individual client usage and address deficiencies on a timely basis.•Comprehensive follow-up to ensure client’s complete satisfaction with gaming service.•Establish key network of senior level contacts within given territories.•Up-selling products and services where applicable.•Developing new contacts within your client base to spread awareness of our services.•Researching and understanding each client's business to identify new opportunities.•Handling incoming client requests; problem solving as necessary.•Plan and attend player parties at the establishments.•Negotiating and renewing client contracts to meet and exceed revenue goals.

Capimark for marketing services ( 6/9/2014 Till 17/8/2015 )-Due to Liquidation

contacting clients and setting up meetings, either within an office environment or in clients' business premises;

conducting in-depth reviews of clients' financial circumstances, current provision and future aims;

analyzing information and preparing plans best suited to individual clients' requirements; completing risk analyses; researching the marketplace and providing clients with information on new and existing

products and services; designing financial strategies; assisting clients to make informed decisions; researching information from various sources, including providers of financial products; reviewing and responding to clients changing needs and financial circumstances; promoting and selling financial products to meet given or negotiated sales targets; negotiating with product suppliers for the best possible rates; liaising with head office and financial services providers; keeping up to date with financial products and legislation;

Emirates NBD (1/1/2014 Till 1/9/2014)

Direct Sales, Credit Cards & Auto loans Managing an old portfolio, Handling customer’s needs, all the requirements

on the system and achieving the annually set target with high quality. Achieving the business specific target for the Branches that I’m responsible

for. I worked on a project named ‘Emirates Communications’, Emirates Guide 181,

and Responsible for the customer service. Solving customer problems in contributions and help them choose the right

package and the work of special offers for companies Handling complaints, escalations, harsh calls and supporting junior

advisors in terms of knowledge, system navigation, escalation handling.

Surveying customer feedback after each office visit, and generating reports that point to weak points.

Professional Experience

National Bank of Abu Dhabi (NBAD), customer service (1/1/2013)

Handling the second part of a call and taking it further till it reaches the point of

closing a deal through building a plan around mined data which justifies the use of certain product – service with the purpose of reaching a purchasing action

Accomplishing daily, weekly and monthly targets, individual level, team level and account level

Phone handling Daily mail in and out  Handling, preparing and providing written letters for customers Providing the branch with all needed stuff (stationary, envelops, flyers, forms…) Control over filing and info forting of restricted, high restricted and internal

documents Preparing slides, presentations and PowerPoints for the Branch manager and zone

head

10/2007 - 1/2013 SmallBusiness“GlateriaRoma”Owner

- Marketing the business- Hiring the business staff- Sponsoring events

6/2007 – 8/2007 EpicoCompany

- Training center as a trainee

4/2008 –5/2008 BADRELDINPETROLEUMCOMPANY

- Internal marketing

7/2008 - 9/2008 HILTONlounge beach resort ,Hurghada

- Marketing and sales department

7/2009- 9/2009 AlaaEldineresort, Hurghada

- Marketing department

11/2011-11/2012 Student UnionofMarketing Deputy

8/2011 - 9/2011 Egypt Air

- PublicRelation

3/11/2012 Attending CIC, Auditsimulationfor P W C C o m p a ny

Training & Courses:

- Problem Solving Course at CIC - Communication Skills Course at CIC

- Market of Insurance Course at Allianz - Time Management- High impact presentation-

Language Skills: Arabic(MotherTongue) English ( V.Good )

Business Courses:

- Introduction and Advanced Negotiation& Conflict Resolution Skills- ICDL Certificate from Y a t Education Center- Organizational Behavior