ignioAI.Digital Workspace

IT Service Desk Experience Zero-touch

A Self-healingDigital End-user Experience

Management Solution

TM

www.digitate.com

Create a Happy, Frustration-freeand Highly Productive EmployeeWorkspace Experience

No Forms. No Calls. No Wait

ignioTM AI.Digital Workspace autonomously detects endpoint issues, triages and remediates them. It offers an intuitive Self-service App for end-users, an intelligent dashboard for service desk managers and ignioTM context platform at the core. It has proven highly effective in cutting down unnecessary IT costs, warranting uninterrupted endpointavailability and accurately predicting the impact of technological changes on your IT landscape.

Find and fix endpoint issues before they disrupt the workday. The solution helps reduce anxiety of IT service desk teams, and create a happier, highly productive digital workspace for employees that leads to superior customerexperience, improved agility with business better outcomes.

Happier Workspace Experience

Saves Time and ImprovesProductivity

70% Less Tickets for common device faults

Almost 100% First-contactresolution

57% Less Wait time

Lower Turnover intention

Productivity gains of 92 hrs/year/employee

70% Less Tier-1/2 Trouble Tickets and escalations

57% Reduction in MTTR | Cost per Ticket

95% False Alerts suppressed100% Agent Utilization

100% Trusted Devices – Zero Rogue Access

Zero Incidents due to capacity shortages

Lowered IT Procurement Costs

Reduced Customer Churn Rate

Boost Net Promoter Score (NPS)

Greater Velocity of Digital Transformation Projects

Lower Total Cost of Ownership

Save unnecessary licensing and upgrade costs

Revenue gains from less downtime

FOR EMPLOYEES

Reduces Service Desk Anxiety

Secure and Compliant Workspaces

Lowers unnecessary ITprocurement costs

FOR THE SERVICE DESK TEAMS

Enhanced Customer Experience

Ease of Digital Transformation

Superior Business Outcomes

FOR THE BUSINESS

www.digitate.com

Let ignioTM AI.Digital Workspace do allthe heavy lifting for you!

Enterprise Service Desk DashboardProvides intelligence and recommendations around devices and issues within the enterprise. It comprises several widgets that deliver the information to the service desk teams.

ignioTM Context PlatformMaps and builds a model for all the endpoint devices, attributes, precedencies and interdependencies across the enterprise. This component is at the core of the ignio cognitive automation platform.

Incident Management20+ Commonly occurring System and Application Faults

100% offline availability

ignioTM Self-service AppLight App installed on every endpoint device forapplication troubleshooting, performance tuning, health and compliance checks.

Multi lingual supportEnglish French Spanish Brazilian (Portuguese) German Japanese

Endpoint Checkup15+ Device Health Checks

6+ Performance Tuning Activities

Action FrameworkPre-packaged knowledge for automated remediation

Orchestration engine

Event Detection Service

Log Data Framework

Displays endpoint distribution, usage patterns and builds user context

Offers intelligent insights and proactive recommendations

15+ Device Widgets

10+ Issue Widgets

intelligence, machine learning, and advanced software engineering to quickly resolve issues when they arise and preempt incidents wherever possible. ignio currently manages millions of technology resources autonomously and has been adopted by more than 100 clients, many of which are Fortune 500 and Global 2000 corporations.

For more information, reach us at contact@digitate.com for a demo or visit www.digitate.com.

“Digitate has developed a solution that can in real time provide actionable information based on the wealth of data organizations already have within their systems…delivering proactive business intelligence on mission-critical workloads.”

– Ovum On the Radar

“ignio™ binds together disparate yet interconnected business applications and their underlying infrastructures to perform actions autonomously and drive smart decision making.”

North America5201 Great America Parkway, Suite 522Santa Clara, California 95054USA

AsiaSahyadri Park, Plot No. 2 & 3Rajiv Gandhi Infotech Park, Phase-IIIHinjewadi, Pune - 411057Maharashtra

@iam_ignio contact@digitate.com