aiesec ftu hanoi 1314_best ogcdp award application

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AIESEC FTU Hanoi proudly presents our application for National awards in ILEAD 2014

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Page 1: AIESEC FTU Hanoi 1314_Best oGCDP award application

OutgOING gcdp award _ r&r aPPLICATION

PRESENTED BY OUTGOING EXCHANGE

AIESEC Ftu HANOI 13/14

Page 2: AIESEC FTU Hanoi 1314_Best oGCDP award application

Session Flow

RECRUITMENT

SERVICE AND QUALITY

MATCHING EFFECTIVENESS

NATIONAL CONTRIBUTION

Page 3: AIESEC FTU Hanoi 1314_Best oGCDP award application

oGCDP RECRUITMENT

1

Online Channel number of Afs Total

Number of application from

Online Promotion

Facebook 69/91

75/91email 4/91

others 2/91

2

Online Channel number of raises Total

Number of Raises from Online Promotion

Facebook20 raised EPs/69

Afs

21email 1 Raised EP/ 4 Afs

other online channels

0

3

Other channels number of raises Total

Raise from other channels

Poster/ leaflet 3

9Newspaper 1

Class presentation 1

WOM 4

4

Total

Conversion from AF to Raises

23 Raises/ 91 Afs

Page 4: AIESEC FTU Hanoi 1314_Best oGCDP award application

Growth in oGCDP

17

23

11

17

23

34

0

5

10

15

20

25

30

35

40

2012 2013

Raise Match Realize

Page 5: AIESEC FTU Hanoi 1314_Best oGCDP award application

Promotion

Standardized Process

Promotion report

Build strong legacy

Page 6: AIESEC FTU Hanoi 1314_Best oGCDP award application

Promotion

• General Function introduction: https://docs.google.com/file/d/0B1xhmhrABHb2SkJaUzZaekJtSVU/edit

• General Process:https://docs.google.com/spreadsheet/ccc?key=0AlxhmhrABHb2dDBob1ZzbFBJRDAxTnRuVDQz

b1FGSXc&usp=drive_web#gid=0

• JD’s insight :https://docs.google.com/spreadsheet/ccc?key=0AlxhmhrABHb2dEcxV2phT3dXNUhsdjhROXdjR

mtnbVE&usp=drive_web#gid=0

• Online promotion_ posting plan:https://docs.google.com/spreadsheet/ccc?key=0AlxhmhrABHb2dHVLR2p4NXlrUHE0NFll

MVdoaUhVaFE&usp=drive_web#gid=0

Page 7: AIESEC FTU Hanoi 1314_Best oGCDP award application

PROMOTIONOur FB Fanpage

Page 8: AIESEC FTU Hanoi 1314_Best oGCDP award application

PromotionShowcasing impact:

• Showcasing impact:

Page 9: AIESEC FTU Hanoi 1314_Best oGCDP award application

SERVICE AND QUALITY

• OPS : 2 events

• link

• CPS : 2 events

• link

• EP LEAD CAMP: 1 events

• link

Page 10: AIESEC FTU Hanoi 1314_Best oGCDP award application

SERVICE _ OPS

Page 11: AIESEC FTU Hanoi 1314_Best oGCDP award application

SERVICE _CPS

Page 12: AIESEC FTU Hanoi 1314_Best oGCDP award application

SERVICE AND QUALITY • Newsletters: Raise:http://us3.campaign-archive2.com/?u=3f959e70a84277362afec8957&id=f33b58789a&e=f52be56af4https://www.dropbox.com/lightbox/home

https://docs.google.com/file/d/0B1xhmhrABHb2dUpBMDhIMlo5RHM/edit

Match:http://us7.campaign-archive2.com/?u=e7d419214e889a9e0934e6286&id=bf743ef38e&e=

http://us7.campaign-archive1.com/?u=e7d419214e889a9e0934e6286&id=d36727bb12&e=

http://us7.campaign-archive2.com/?u=e7d419214e889a9e0934e6286&id=d2dec4f147&e=http://us3.campaign-archive2.com/?u=3f959e70a84277362afec8957&id=50e6e6ceb5&e=f52be56af4

http://us3.campaign-archive2.com/?u=3f959e70a84277362afec8957&id=f47e368f64&e=f52be56af4

http://us7.campaign-archive2.com/?u=e7d419214e889a9e0934e6286&id=30a5b383d2&e=

https://docs.google.com/document/d/1St_QkA5QGlD02poWFKZt7x8dBSS2i5D_MwX6N1qryD0/edit

Realize:https://docs.google.com/file/d/0B1xhmhrABHb2cWFrU1poc24tUWc/edit

Page 13: AIESEC FTU Hanoi 1314_Best oGCDP award application

SERVICE AND QUALITY

• Net Promoter Score:

- NPS: 46

Page 14: AIESEC FTU Hanoi 1314_Best oGCDP award application

SERVICE AND QUALITYMANAGEMENT

• EP Service Planning:https://docs.google.com/spreadsheet/ccc?key=0AlxhmhrABHb2dEhGZTR0Z0V5MjB0b1JmeDZY

dUdTamc&usp=drive_web#gid=0

• Buddy scoring system: https://docs.google.com/spreadsheet/ccc?key=0AlxhmhrABHb2dDhvaDdIWXdSSkU5N1BGM1J

Hay1wOUE&usp=drive_web#gid=0

Monthly Calling to EPs to check Working effeciency between buddies and EPs

Page 15: AIESEC FTU Hanoi 1314_Best oGCDP award application

SERVICE AND QUALITYEP COMMUNITY

Page 16: AIESEC FTU Hanoi 1314_Best oGCDP award application

EP Community

Page 17: AIESEC FTU Hanoi 1314_Best oGCDP award application

SERVICE AND QUALITYEP Endorsement

• EP Đặng Huyền My:https://docs.google.com/file/d/0B1xhmhrABHb2dkd4ZHFRQ1VB

azQ/edit

• EP Phạm Thị Minh Hạnh: https://docs.google.com/file/d/0B1xhmhrABHb2SXRHYjBGb2VD

LU0/edit

Page 18: AIESEC FTU Hanoi 1314_Best oGCDP award application

EP RECOGNITION & AWARD

• EP Award night: Link https://www.dropbox.com/sh/wo1rdnbkyywvawo/6qVeK41jQd

Page 19: AIESEC FTU Hanoi 1314_Best oGCDP award application

SERVICE MANAGEMENT

• EP photo contesthttps://www.dropbox.com/sh/ycknvp0mbe6c3gu/bEoubIRwvy

Page 20: AIESEC FTU Hanoi 1314_Best oGCDP award application

MATCHING EFFECTIVENESS

From 1/7/2013-31/12/2013

Match/Raise: 17/23 EPs = 75%

The rest EPs get matched in January

Page 21: AIESEC FTU Hanoi 1314_Best oGCDP award application

TN ENDORSEMENT

Page 22: AIESEC FTU Hanoi 1314_Best oGCDP award application

Supporting System

VP OGX

OC Project 1 OC Project 2 OC project 3

IR management Customer Customer

Service Management

Page 23: AIESEC FTU Hanoi 1314_Best oGCDP award application

National Contribution

• Evaluation from MC