Outgoing GIP award R&R application

PRESENTED BY OUTGOING EXCHANGE

AIESEC Ftu HANOI 13/14

Session Flow

RECRUITMENT

SERVICE AND QUALITY

MATCHING EFFECTIVENESS

NATIONAL CONTRIBUTION

oGCDP FALL RECRUITMENT

1

Online Channel number of Afs Total

Number of application from

Online Promotion

Facebook 36/50

40/50email 4/50

others

2

Online Channel number of raises Total

Number of Raises from Online Promotion

Facebook 4 raises

7 EPsemail 1 Raised EP/ 4 Afs

other online channels

0

3

Other channels number of raises Total

Raise from other channels

Poster/ leaflet 3

9Newspaper

Class presentation 2

WOM 3

4

Total

Conversion from AF to Raises

23 Raises/ 91 Afs

Growth in oGCDP

7

21

244

5

0

5

10

15

20

25

2012 2013

Raise Match Realize

RECRUITMENT Information Seminar: 2 events

• 29/09/2013 and 06/10/2013

• With the presence of MCVP IR Japan - Kanna Kondo

• Package:

Promotion

Standardized Process

Promotion report

Build strong legacy

Promotion

• General Function introduction: https://docs.google.com/file/d/0B1xhmhrABHb2SkJaUzZaekJtSVU/edit

• General Process:https://docs.google.com/spreadsheet/ccc?key=0AlxhmhrABHb2dDBob1ZzbFBJRDAxTnRuVDQz

b1FGSXc&usp=drive_web#gid=0

• JD’s insight :https://docs.google.com/spreadsheet/ccc?key=0AlxhmhrABHb2dEcxV2phT3dXNUhsdjhROXdjR

mtnbVE&usp=drive_web#gid=0

• Online promotion_ posting plan:https://docs.google.com/spreadsheet/ccc?key=0AlxhmhrABHb2dHVLR2p4NXlrUHE0NFll

MVdoaUhVaFE&usp=drive_web#gid=0

PROMOTIONOur FB Fanpage

PromotionShowcasing impact:

• Showcasing impact:

SERVICE AND QUALITY

• Out-going Preparation Seminar 06/11/2013

SERVICE AND QUALITY

• Net Promoter Score:

- NPS: 91

- Response Rate: 85%

- Cases opened: 0

- Cases closed: 1

=> 18,6 points

SERVICE AND QUALITYMANAGEMENT

• EP Service Planning:https://docs.google.com/spreadsheet/ccc?key=0AlxhmhrABHb2dEhGZTR0Z0V5MjB0b1JmeDZYd

UdTamc&usp=drive_web#gid=0

• Buddy scoring system: https://docs.google.com/spreadsheet/ccc?key=0AlxhmhrABHb2dDhvaDdIWXdSSkU5N1BGM1JHa

y1wOUE&usp=drive_web#gid=0

Monthly Calling to EPs to check Working effeciency between buddies and EPs

SERVICE AND QUALITYEP COMMUNITY

EP Community

SERVICE AND QUALITYEP Endorsement

EP RECOGNITION & AWARD

• EP Award night: Link https://www.dropbox.com/sh/wo1rdnbkyywvawo/6qVeK41jQd

MATCHING EFFECTIVENESS

Partnership follow-up and utilization: • MC partner: Japan – CEEDER MCVP IR Japan Kanna Kondo

1314 and MCVP IR Japan 1415 Shinano Oba• Working flow: weekly online meetings during December 2013 Link: (Meeting output)

• Initiative: intensive matching process coordinated by MCVP IR, OCP, TN manager

Link: (Matching process tracker): https://docs.google.com/spreadsheet/ccc?key=0Am-lKC9aXLUZdDhSOTVwLWtxeE1Od2N5Y05XRnNkZmc&usp=drive_web#gid=1

Supporting System

VP OGX

OC Project 1 OC Project 2 OC project 3

IR management Customer Customer

Service Management

NATIONAL CONTRIBUTION

• Evaluation from MC