[aiim16] change management: lessons learnt in a global engineering and production company

Change ManagementLessons Learnt in a Global Engineering and Production

Company!

Running feat. Change Management

Picture: h+ps://pixabay.com

MAN Diesel & Turbo SEEngineering and production company large-bore diesel engines and turbo machinery for marine and stationary applications!

•  HQ: Augsburg, founded 1758!•  120 Locations worldwide!•  Employees: 14.947 (2014)!•  Turn-over: 3.273 Mio € (2014)!

Key Facts

•  2- and 4 stroke Diesel Engines!•  Manufactured by MAN and by Licensees!•  Gas Turbines & Engines, Turbocharger!

Products

Key Facts

Products

The ECM-ChallengeMore than 175 years of merger and acquisitions !

-> complex global organisational structure!-> different document management solutions / systems!

!!

Key Facts

Products

Information Silos!Silos!

Process-oriented Information Management!

Process!

Organization-orientated Information Mgt.

Process-orientated Information Mgt.

Key Facts

Products

Customer Engine Ship/Plant

Quotation Order Notification

Invoice

Shipment

Master Workspaces

Transactional Workspaces

Getting the base-line right

Key Facts

Products

> 80% User Satisfaction: HOW-TO!

•  Reliable: deliver what you say; sound solution!•  Honest: cannot fulfill every wish; we are not perfect;!

we do our very best to support you!Reputation!

Stakeholder!

Awareness!

•  Building a map with relations and power dependencies!•  Management Support: Top & Middle (!) Management!

•  Goal of the project: a reason for every stakeholder!•  Positive motivation / reasons for doing the project!•  Threats: what if we don’t do the project?!

Preparing your chess

Key Facts

Products

Change management Legwork: marathon distance: 0 - 17 miles / 0 - 28 km !

•  Know your Allies!•  Nurture Change Agents!•  Use Political Agendas!

•  Start with the business that will benefit the most!


Getting in touch with the user

Products


•  Listen to End-users, key-users, management!•  What are facts, feelings and myths!

Analysis!

Communication! •  Project Name and Logo!•  Simple Story with humor – comic video!•  Information portal, blog, cups!•  Talk, talk, talk, talk!•  … market your project as you would launch your

products!

How does it feel?

Key Facts

Products


•  You are motivated•  Full of power and ideas•  You apply all the training,

theories, concepts,….

Picture: www.ac:onphoto.net

Implementing the solution

Key Facts

Products


•  Implementation in phases (Go-Live / Improvements)!•  Key User tests/feedback as early as possible!•  Deliver what you said you would!•  Quality Gates with the users!

Scrum!

Communication! •  Feedback sessions!•  Status meetings with Stakeholders!•  Escalation meetings!•  Talk, talk, talk, talk!

How does it feel?

Key Facts

Products


•  You may hit the wall•  “Why am I doing this?”•  Where is the end?

•  Place your support where you need it!

Picture: Bernhard Kaps

Ready for the perfect wave?

Key Facts

Products


•  First roll-out crucial for success

•  Is the business ready?•  Is the IT ready?•  Is the Management ready?


Roll-Out & Hyper-Care

Key Facts

Products


•  Training, training, training!•  Good and alerted support organization!•  Being visible @ the users office!

Roll-Out!

Hyper-Care! •  Feedback sessions!•  Status meetings with Stakeholders!•  Success Stories!•  Implementing feedback!•  Key User Meetings!•  Advanced Training!

How does it feel?

Key Facts

Products

Change management Legwork: distance: 21 – 26(35) mi / 35 – 42(56) km !

•  It’s downhill until the end•  You cross the finish-line –

you made it!•  CELEBRATE !!!

•  Will I do it again?

Picture: www.ac:onphoto.net

•  Ines Kaps•  [email protected]•  passion2pract•  https://ch.linkedin.com/in/passion2practice•  www.passion2practice.com

[aiim16] change management: lessons learnt in a global engineering and production company

Technology