airport authority report for bba

8/8/2019 airport authority report for bba

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INTRODUCTION

The Airports Authority of India (AAI) formed by the merger of IAAI and NAA

through Airports Authority Act (No.55 of 1994), came into existence on 1st April

1995. AAI manages five international airports, 87 domestic airports and 28 civil

enclaves.

MISSION

Progress through excellence and customer satisfaction with world class airports and

air traffic services fostering economic development.

ORGANISATION

Corporate Office : Rajiv Gandhi Bhavan,

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Safdarjung Airport,

New Delhi - 110 003 (INDIA)

Tel

Fax

E-mail

: +91 11 24632950

: +91 11 24632990 (Chairman's Offi

: [email protected]

The Board

The composition of the Board of AAI as on 30.9.1999 consisted of a Chairman, the

DGCA as the Ex-officio member, four whole time members and five part-time

members.

AAI Management (As on 30.5.2010)

Main Functions

The main functions of AAI are:-

o To control and manage the entire Indian airspace (excluding the

special user airspace) extending beyond the territorial limits of the

country, as accepted by ICAO.

o Provisioning of Communication and Navigational aids viz. ILS,

DVOR, DME, Radar, etc.

o To Design, Construct, Operate and Maintain International Airports,

Domestic Airports, and Civil Enclaves at Defence Airports.

o Development and Management of International Cargo Terminals.

o Provisioning of Passenger Facilitation and Information System.

o Expansion and Strengthening of Operational areas viz. Runways,

Apron, Taxiways, etc.

o Provisioning of Visual Aids.

HUMAN RESOURCE IN DIVERSE AREAS OF EXPERTISE

AAI has a vast resource of trained manpower. The 22000 strong workforces include

expert manpower in particularly in the areas of:-

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Civil and Structural Engineers

Electrical Engineers

Architects

Automobile and E&M Engineers

Safety Service Managers

Air Traffic Controllers

Electronic Engineers

Finance, Audit & Accounts Managers

HRD / HRM Managers

Legal

Cartography

TRAINING FACILITIES

The in house training requirements of the AAI are catered fully by 4 training

institutes. The training institutes have also been catering to the training needs of

manpower from neighboring countries. The two of these training institutes are

approved `Course Development Centres under the Train air program of ICAO.

FOREIGN PROJECTS EXECUTED BY AAI

AAI undertakes assignments like airport feasibility studies, airport design project

implementation & project supervision, manpower training, Airport Management &

operation on turnkey basis, providing manpower for airport operation including air

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traffic services, Ground Nav./Surveillance facilities etc. The AAI has undertaken

consultancy projects inLibya, Algeria, Yemen, Maldives, Nauru, Afghanistan.

The Airports Authority of India has not only undertaken projects abroad but have

also provided trained experts for manning air traffic control, operation and

maintenance of Radar and Nav. Aids to Afghanistan, Iraq, Libya, Male, Nauru,Nepal, Nigeria, Zambia etc.

A number of Indian Aviation experts are engaged by ICAO Technical Assistance

Programs and other consultancy assignments to various ICAO participating

nations.

FLIGHT CALIBRATION BY AAI IN INDIA & ABROAD

AAI has its own Flight Calibration Unit (4 aircraft) for calibration of ground aids as

per the ICAO stipulations. Over the years the Flight Calibration Unit of the

Airports Authority has undertaken flight calibration jobs inAfghanistan,Bangladesh, Bhutan, Cambodia, Laos, Maldives, Nepal, Sri Lanka.

AAI OFFERS EXPERTISE IN THE FIELD OF AIRPORT &

AVIATION RELATED SERVICES AS GIVEN BELOW

Airport Feasibility Studies:

o Topography Surveys, Cartography and soil investigation

o Airport Obstruction Clearance Surveys

o Air Traffic Forecasts & Normative Surveys.

Airport Commercial Viability audit Services

Airport Master Planning.

DESIGN & CONSTRUCTION PROJECTS OF:-

a. Air Passenger Terminals / Air Cargo Terminals

b. Airport Pavements, Airport Electrical Installations/Approach and Night

Landing Facilities

c .Remodeling, Modernization of Airports

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d. Planning, Installation, Operation & Maintenance of:

Radars, Nav. Aids, Visual & Non-Visual Landing Aids

e. Airspace & Air Traffic Management, Air route Re-structuring:

o Development of SIDS, STARS, IAL Procedures, Obstruction Charts

o Planning & Design for Airport Fire Safety Services

f. Airport Management on turnkey basis.

g. Computerisation:

o Cargo Handling

o Airport Terminal Information System

o Integrated Passenger Information Systemo Air Traffic Management and Airlines Billing

o Automatic Self Briefing systems

h. Training:

o Air Traffic Controllers

o Radar & Nav. Aids & Communication Equipment Engineers

o Airport Terminal Management

o Airport Air Side Management (Ground Flight Safety)

o Airport Fire Services

i. Flight caliberation of airport ground facilities:

o Commissioning & routine flight check of

RADAR System, VOR, DME, NDB, ILS, VASI, PAPI etc.

INDIAN AIRPORTS

EXISTING POSITION

1. There are 449 airports/airstrips in the country. Among these, the AAI

owns and manages 5 international airports, 87 domestic airports and 28 civil

enclaves at Defence airfields and provides air traffic services over the entire Indian

airspace and adjoining oceanic areas.

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2. In 2008-09, these 120 airports/civil enclaves handled 4.20 lakh aircraft

movements involving 24.17 million domestic and 12.83 million international

passengers and 221 thousand metric tones of domestic cargo and 468 thousand

metric tones of international cargo. 51 percent of traffic was handled at the

international airports at Mumbai and Delhi. Presently various airlines are operating

only through 61 airports. The remaining is lying unutilized at best handlingoccasional aircraft operations.

3 .The turnover of the Authority was Rs.1591.27 crores for the year ended

March, 2009 and under audit figure of the Post Tax Profits for the year ended is

Rs.208.41 crores as against Rs.196.14 crores for the year ended March, 2008.

Historically, air traffic at Indian airports has broadly followed a particular

distribution pattern, except that some airports have changed their inter-se position

vis-a-vis volume of traffic.

TOTAL TRAFFIC HANDLED IN APRIL 2009 VS APRIL 2008

2009-10 AT TOP 5 AIRPORTS

CATEGORY APRIL 2008 APRIL 2009 % CHANGE

International 22.20 21.45 3.5

Domestic 86.76 93.55 -7.3

Total 108.96 115.00 -5.2

General Aviation (in

000)

16.71 15.13 10.4

Passengers (in

million)

International 2.58 2.49 3.5

Domestic 6.41 7.57 -15.4

Total 8.99 10.06 -10.7

Freight (in 000tonnes)

International 95.45 100.82 -5.3

Domestic 45.23 45.16 0.2

Total 140.68 145.98 -3.6

TOTAL PASSENGER TRENDS IN APRIL 2008 VS APRIL 2009

Airport Category April

2009

April

2008

%

Change

Twelve International

Airports

2.53 2.83 -10.7

Five JV Intl Airports 5.24 6.01 -12.8

Eight Custom 0.51 0.50 2.4

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Airports

Twenty One Domestic

Airports

0.59 0.60 -2.6

Others Domestic

Airports

0.12 0.12 1.0

Total 8.99 10.06 -10.7

SHARES OF CARGO TRAFFIC DURING

2008-09 AT TOP 45 AIRPORTS:

THE AIRLINE SECTOR OF OUR CCOUNTRY:

Last decade saw the Indian Airline industry grow at a breakneck speed. Theindustry experienced a drastic increase in number of passengers, driven by

privatization of aviation industry and introduction of low cost carriers like Deccan

Airlines, Go Air, Spice Jet etc. Infact the Indian Aviation Industry was one of the

fastest growing Aviation Industries in the entire world. Economic growth and

increasing link with global businesses resulted in a dramatic increase in passenger

traffic. However, the current global economic slowdown and dramatic rise in

aviation fuel prices continues to negatively impact the Aviation Industry across

the world.

Overview of Indian Airline Sector-

The Indian aviation market is booming. The estimated growth of domestic

passenger segment is at 50% per annum and growth for international passenger

segment is 25%. The international cargo is likely to grow ata rate of 12%.

During the period April-September, 2006, international and domestic passengers

recorded a growth of 15.8 per cent and 44.6 per cent respectively, leading to an

Airport Category April

2009

April

2008

%

Change

Twelve International

Airports

2.53 2.83 -10.7

Five JV Intl Airports 5.24 6.01 -12.8

Eight Custom

Airports

0.51 0.50 2.4

Twenty One Domestic

Airports

0.59 0.60 -2.6

Others DomesticAirports

0.12 0.12 1.0

Total 8.99 10.06 -10.7

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overall growth of 35.5 per cent. Moreover, the international and domestic cargo

recorded growth of 13.8 per cent and 8.7 per cent respectively, resulting in an

overall growth of 12.0 per cent.

According to Ministry of Civil Aviation, India will need 1,500 to 2,000 passenger

planes in next 10 years. Over 135 aircrafts have already been added in the last

two years alone. By 2011, India's fleet strength will stand at 500-550. It is also

estimated that the domestic market size will cross 60 million and the

international traffic will reach 20 million in the same period. By 2020, Indian

airports are estimated to handle 100 million passengers, including 60 million

domestic passengers. The amount of cargo handled will fall in the range of 3.4

million tonnes per annum.

AIRLINES: CURRENT FLEET AND ACQUISITION & INVESTMENT PLANS

Airlines Current Acquisition

Jet Airways 62 30 by 2012

Air Deccan 43 79 by 2010

Kingfisher 11 100 by 2012

Spice Jet 6 38 by 2010

Go Air 4 33 by 2008

Liberalization on Aviation sector followed a rapid transformation of Indian

Airline Industry which has gone from being a government-owned industry to an

industry which is now being dominated by the privately owned airlines, offering

both full services and low cost carriers. The first low cost airline, Air Deccan was launched in the year 2003 with the

key objective to increase their reach to a largely untapped middle class segment.

Low cost carriers were primarily driven by the increasing per capita income,

improved connectivity and affordability. Supportive Government initiatives and

increasing private and public investments further boosted the industry. However,

airways still forms only a small part of the overall transportation services in

India, with annual passenger traffic of around 96 million in 2007, compared

to 6 billion passengers carried by railways in the same year.

Month-wise Air passenger traffic trend has shown

in the chart below:

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Sector structure/Market size

With a growth rate of 18 per cent per annum, the Indian aviation industry is

one of the fastest growing aviation industries in the world. The government's

open sky policy has led to many overseas players entering the market and the

industry has been growing both in terms of players and number of aircrafts.Today, private airlines account for around 75 per cent share of the domestic

aviation market.

India has jumped to 9th position in world's aviation market from 12th in 2006.

The scheduled domestic air services are now available from 82 airports as

against 75 in 2006.

Classification of Indian Aviation Sector:

The Indian aviation sector can be broadly divided into the following main

categories:

1. Scheduled air transport service, which includes domestic and international

airlines.

2. Non-scheduled air transport service, which includes charter operators and air

taxi operators.

3. Air cargo service, which includes air transportation of cargo and mail.

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Scheduled air transport service:It is an air transport service undertakenbetween two or more places and operated according to a published timetable. It

includes:

1. Domestic airlines, which provide scheduled flights within India and to selectinternational destinations. Air Deccan, Spice Jet, Kingfisher Airline and IndiGo

are some of the domestic players in the industry.

2. International airlines, which operate scheduled international air services to and

from India.

Non-scheduled air transport service:It is an air transport service otherthan the scheduled one and may be on charter basis and/or non-scheduled basis.

The operator is not permitted to publish time schedule and issue tickets to

passengers.

Air cargo services: It is an air transportation of cargo and mail. It may be onscheduled or non-scheduled basis. These operations are to destinations within

India. For operation outside India, the operator has to take specific permission of

Directorate General of Civil Aviation demonstrating his capacity for conducting

Such an operation.

At present, there are 2 scheduled private airlines (Jet Airways and Air Sahara),

which provide regular domestic air services along with Indian Airlines. In

addition there are 47 non-scheduled operators providing air-taxi/non-scheduled

air transport services.

MAJOR PLAYERS Some Major Players

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Players in Indian aviation industry can be categorized in three groups:

Public players - Air India, Indian and Alliance Air

Private players - Air Deccan, Air Sahara, Go Air Airlines, IndiGo Airline, Jagson

Airline, Jet Airways, Kingfisher Airline, Paramount Airways, Spice Jet Airlines. Start up players - Omega Air, Magic Air, Premier Star Air and MDLR Airlines.

SWOT ANALYSIS OF AIRLINE INDUSTRYSTRENGTHS

In Dec 06, domestic market witnessed average daily carriage of around 1.14

lakh Passengers per day another first for the industry

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Indian aviation market has been booming domestic at 46%, and international

at 17%, over the past 2 3 years

6 new airlines, almost all operating on the LCC model

Strong capacity growth in the domestic market, mainly in the LCC segment

Strong economic growth

WEAKNESSES Under penetrated Market : The total passenger traffic was only 50 million

as on 31st Dec 2005 amounting to only 0.05 trips per annum as compared to

developed nations like United States have 2.02 trips per annum.

Untapped Air Cargo Market: Air cargo market has not yet been fully

taped in the Indian markets and is expected that in the coming years large

number of players will have dedicated fleets.

Infrastructural constraints: The infrastructure development has not kept

pace with the growth in aviation services sector leading to a bottleneck. Huge

investment requirement for physical infrastructure for airports.

LCCs and other new entrants together now command a market share of

around 46%

Legacy carriers forced to match low LCC fares, during a time of escalating

costs

The bottom-line lower yields for all operators

OPPURTUNITIES:

Expecting investments: investment of about US $30 billion will be made.

Expected Market Size: Average growth of aviation sector is about 25%-30%

and the expected market size is projected to grow upto100 million by 2010.

The 4th largest & 2nd fastest growing economy in the world - GDP growth of

9.2% in Q3 2006

Over 300 million strong middle class Disposable incomes expected to increase at an average of 8.5% p.a. till 2015

(Price Waterhouse Coopers, 2005)

Estimated 50 million premium railway passengers per annum

390 million strong domestic tourism market, growing at ~13%

Foreign tourist inflows of 4.43 million, also growing at ~13%

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b) Low cost carriers with low price

STRENGTH

Great facilities and technology

WEAKNESS

No service for economic class

OPPURTUNITIES

Growing business class

THREATS

The low fare luxury service providers

Example:

Air Deccan, Spice Jet, Go Air, Indigo and other Low cost carriers

c) Very high service with high price

STRENGTHS

Better service due to high fare.

WEAKNESS

Less coverage within countryOPPURTUNITIES

Attractive for The growing middle class

THREATS

The low cost luxury service providers

Example:

Taj airways, Club one airways

c) Good service with medium price Strength

STRENGTHS

Low fare as compared to higher service

Provider.

Better services than lcc.

Targeting to the middle class customers

WEAKNESS

Very new in industry

OPPURTUNITIES

Huge potential to capture market

THREATS

Extra cost burden

Examples:

Kingfisher, Jet airways

Reasons for Boom in Aviation Industry:

Foreign equity allowed: Foreign equity up to 49 per cent and NRI (Non-

Resident Indian) investment up to 100 per cent is permissible in domestic airlines

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services. This in turn would stimulate demand and lead to growth.

High input costs: Apart from the above-mentioned factors, the input costs

are also high. Some of the reasons for high input costs are:-

Withholding tax on interest repayments on foreign

currency loans for aircraft acquisition. Increasing manpower costs due to

shortage of technical personnel.

11th Plan Projections

The airport sector has attracted considerable private interest. According to

the 11th Plan projections, of the total investment requirement of Rs30, 968 crore,

as much as 70% (Rs21630 crore) is envisaged by way of private investment.

The PPP route has progressively gained importance and is being usedeither for modernization or construction of airports or only for city-side

development at airports. While the Cochin Airport was the only privately

managed airport till the mid 2000s, there are now four more privately managed

international airports in India viz., Delhi, Mumbai, and the two greenfield airports

of Hyderabad, and Bangalore.

More Greenfield airports at Goa, Navi Mumbai, Pune, Greater Noida and

Kannur are being considered for development. The government has further

identified 35 non-metro airports for development, involving the setting up of

terminal buildings, car parks, and cargo and other airside facilities

The development of these airports would be taken up in three phases and

the project model would be that all aeronautical services will be handled by the

AAI, while PPP mode would be adopted for the development of non-aeronautical

activities at the city-side of these airports. Further, proposal for establishment of

merchant airports is also being examined.

The infrastructure in the merchant airports is completely developed by the

private sector, while the government will be providing safety and security at these

airports. Setting up of dedicated cargo airports which would help the cargo

carriers to avoid the problem of high rentals charged by the metro airports, is also

being examined. The government has taken proactive steps for the development of

airport infrastructure. For instance, in the case of the Greenfield airports atBangalore and Hyderabad, which become operational in 2008.

The projected air traffic during 2009-2017 is as under:

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Peer review and performances of some major players for June 2009

Quarter (in crores).

The majority of the market share is with Kingfisher followed by Jet

Airways.

Company Jet Airways Kingfisher Spice jetRevenues 2371 1313 534.4EPS (26.10) (8.49) 0.117CMP 318 52 33.5

The airlines scale of operations:-

SCALE OF OPERATIONS

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AIRLINES AIRCRAFTS DESTINATIONS DAILY FLIGHTS

Air India 157 106* 400

Jet Airways 85 63* 380

Kingfisher 73 69* 400

Spice Jet 19 18 (Domestic) 125

IndiGo 21 17 (Domestic) 137

Paramoun 5 16 72

* Domestic and International

The profit and loss of the airlines in crores are as follows:

PROFIT/LOSS ACCOUNT (in Rs crore)

AIRLINES 2005-06 2006-07 2007-08

Kingfisher (-) 233.77 (-) 577.31 (-) 408.92

Jet Airways 538.76 27.94 (-) 253.06

Go Air (-) 58.4 (-) 237.47 (-) 174.76

Spice Jet (-) 48.53 (-) 72.14 (-) 133.51

Air Deccan (-) 322.33 (-) 419.57 (-) 798.35

Paramount (-) 17.77 1.63 1.17

IndiGo N/A (-) 201.79 (-) 234.75

JetLite (-) 59.49 (-) 689.66 (-) 441.50

From a Lok Sabha answer by Minister for Civil Aviation, Mr. Praful Patel

As one can see that the airline sector is still reeling under pressure

of slowdown from the 2nd quarter results. There are several

other factors which are responsible for the losses suffered by this

sector:

Aviation Turbine Fuel

The problem of ATF started when just before the recession and Leman

Brother Crises the oil prices rose to around $ 140 per barrel. This led to increasein ATF prices which had tremendous impact on airline companies revenues.

State-owned oil firms have raised jet fuel or Aviation Turbine Fuel (ATF) price by

an average of Rs 2,750 per kilolitre or about 10 per cent, making it the second

such hike in 15 days. ATF will now cost Rs 29,926 per kl, against Rs 27,274.95.

ATF consist of almost 40% of airlines operational cost. This move by state owned

oil firms will definitely add pressure on the airlines to increase the air fare which

will further add pressure on their bottom lines.

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High debt burdenIf civil aviation ministry sources are to be believed, the debt position of the

three biggies Jet Airways, Kingfisher Airlines and Air India is no smaller

than that of the real estate majors, and would amount to around Rs 30,000 crore

($6 billion) for the financial year ended March 2009. Almost half (Rs 13,000-15,000crore) will be working capital loans and borrowings by Air India followed by

around Rs 10,000 crore of debt by Jet Airways (including current liabilities) and

another Rs 7,800-8,000 crore or so by Kingfisher Airlines. The losses suffered by

these companies are not helping the companies to repay their debt. Kingfisher, Jet

and Spice jet owe Rs 1,726 crore to oil marketing companies. According to a recent

report in a business daily, Jet Airways has not paid service tax on import of

Services for the past three years. The service tax department has asked it to pay

the service tax of Rs 247.47 crore for the period 2005-06 to 2007-08, along with the

interest, said the report

Full service model and business class travel Most of the analysts think that problem lies with the full service model. Some point

out that the full service model is not relevant beyond six metros. The full service

carriers offer meals, lounges etc. On the Delhi-Mumbai route for instance, the full-

service fare for business is around Rs 45,000 return against Rs8, 000 for full fare

economy, a substantial difference by any standards. A slump in premium travel is

currently a global phenomenon, with International Air Transport Association

(IATA) reporting a 16.7 percent decline in January 2009 followed by an even

sharper fall of 21 per cent in February. Economy travel has also fallen, but not as

sharply as premium tickets.

Problems faced by Air India:

The spiral dive began in 2006-07. Air India made a loss of Rs 541 crore and

Indian Airline's loss was Rs 230 crore. In about 700 days, from March 31, 2007 toMarch 31, 2009 during which the airlines merged the losses rocketed to a mind-

boggling Rs 7,200 crore.

The 800% increase in its losses in two years has much to do with the

manner in which: Air India and Indian (formerly Indian Airlines) were merged;

aircraft were leased or purchased; capacity was gifted away to foreign airlines

under bilateral agreements.

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Ground-handling in Bangalore and Hyderabad was relinquished to a

proposed joint venture (and attempts are on to do the same elsewhere).

Flights were withdrawn from profitable routes; pilots were sent for proper

training. Route to bigger losses. The losses really began from 2006 onwards when a

decision to aggressively dry and wet lease aircraft was taken to increase market

share. There was no proper route study, marketing or pricing strategy. The airlinetook heavy losses till the market built.

Air India's given up one of its money-spinning operations for no goodreason. In Bangalore and Hyderabad airports, Air India now has to shareits revenue from ground handling with Singapore Airport TerminalServices (SATS). From next year, the airline will have to pay AI-SATSeven to handle its own flights'' a senior airline official said.

But what hit the airline most has been the civil aviation ministry'sgenerosity towards foreign airlines. Every country in the world protects itsinterests when it enters into bilateral agreements. But not India. Thanks toliberal bilateral, foreign competitors are pounding Indian carriers not justin airports like Mumbai and Delhi, but also in places like Nagpur, Kochiand Ahmadabad. As a result, AI's share of the overseas market has been

steadily declining.

Airport Infrastructure

Mumbai and Delhi airports have already been privatized and are being

upgraded at an estimated investment of US$ 4 billion over 2006-16.Greenfield

airports are operational at Bangalore and Hyderabad. These are built by private

consortia at a total investment of over US$ 800 million.

A second Greenfield airport being planned at Navi Mumbai is going to

be developed using public-private partnership (PPP) mode at an estimated costof US$ 2.5 billion.

35 other city airports are proposed to be upgraded.

Over the next five years, AAI has planned a massive investment of US$

3.07 billion43 per cent of which will be for the three metro airports in Kolkata,

Chennai and Trivandrum, and the rest will go into upgrading other non-metro

airports and modernizing the existing aeronautical facilities.

Aviation Policy:

100 per cent FDI under automatic route is permissible for Greenfieldairports.

For existing airports, FDI up to 74 per cent is permitted through automatic

approvals and up to 100 per cent through special permission (from FIPB).

Private developers allowed to setup captive airstrips and general airports

150 km away from an existing airport.100 per cent tax exemption for airport

projects for a period of 10 years.

The Indian government plans to set up an Airport Economic Regulatory

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Authority to provide a level playing field to all players.

AIRPORT CLASSIFICATION

Airports are presently classified in the following manner:

1. International Airports: - These are declared as international airports and are

available for scheduled international operations by Indian and foreign

carriers. Presently, Mumbai, Delhi, Chennai, Calcutta and

Thiruvananthapuram are in this category.

2. Domestic Airports:

a. Customs Airports with limited international operations: - These have

customs and immigration facilities for limited international

operations by national carriers and for foreign tourist and cargo

charter flights. These include Bangalore (CE), Hyderabad,

Ahmedabad, Calicut, Goa (CE), Varanasi, Patna, Agra (CE), Jaipur,

Amritsar, Tiruchirapally, Coimbatore, Lucknow.

(CE - Civil Enclave)

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Bangalore airport

b. Model Airports: - These domestic airports have minimum runway

length of 7500 feet and adequate terminal capacity (400 passengers ormore) to handle Airbus 320 type of aircraft. These can cater to limited

international traffic also, if required. These include Bhubaneswar,

Guwahati, Nagpur, Vadodara, Imphal and Indore. Rest 6 Nos. of

airports, developed under Model Airports concept has graduated to

the classification of Customs Airports, given above.

c. Other Domestic Airports: - All other 71 domestic airports are covered

in this category.

d. Civil Enclaves in Defence Airport:- There are 28 civil enclaves in

Defence airfields. Twenty civil enclaves are in operation.

PRIVATE SECTOR PARTICIPATION

The Government of India keeping in line with its policy of liberalisation

decided to corporatise Delhi, Mumbai, Chennai, and Calcutta airports in

order to induct the much needed capital for expansion and modernisation of

these airports to world class standards. Accordingly, AAI sought for

consultants, both for Financial and Legal to advise AAI for the entire

process. AAI issued advertisements seeking Expression of Interests (EOI)

globally from prospective financial and legal consultants. Action for

appointment of financial consultant is on hand.

Government has decided to set up a parallel Cargo Terminal at IGI Airportby way of a joint venture between AAI and private sector, in order to offer

an option to users so as to achieve better services and increased efficiency

through healthy competition. AAI has invited Expression of Interest for

appointment of a Consultant for advising on the modalities of forming a

Joint Venture.

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AAI signed MOU in the month of May, 1999 with Karnataka State Industrial

Investment & Development Corporation Limited (KSIIDC) to establish a

new airport of international standards at a site near Devanhalli, Bangalore

by bringing in funds from the private sector to handle both passenger and

cargo, domestic and international traffic to meet the growing demand of

Bangalore city.

GMR participation in the Delhi airport (above figure)

AAI signed MOU in May 1999 with Cochin International Airport Limited -

the new airport constructed at Cochin (in Kerala State) jointly by State Govtand Private Sector. The MOU provides for limited equity participation of

AAI towards the cost of CNS/ATM facilities and also for rendering the

services for operation and maintenance of CNS/ATM facilities.

Over the past year, various companies have shown an interest in the

Indian aviation industry. Investment in airport infrastructure was over US$ 5

billion in 2008 and will go up US$ 9 billion by 2013, of which close to US$ 6.8

billion is expected to come through public private partnerships (PPP) model,

according to a study by research firm Frost & Sullivan.

Tata Advanced System Limited (TAS), a unit of the Tata group, will set up aUS$ 113.63 million helicopter manufacturing unit at the Aerospace Special

Economic Zone (SEZ) in Adhibatla village near the Hyderabad international

airport.

Global Vectra Helicopters, a dedicated offshore transportation services

company servicing the oil & gas exploration and production sector in India,

plans to invest US$ 130 million during the next two years to increase its fleet

strength as well as consolidate its operations.

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Changi Airports International is ready to enter into joint ventures with

more Indian companies in developing airports. The company, which has picked

up a 26 per cent stake for US$ 20 million in Bengal Aerotropolis Pvt Ltd (BAPL),

is looking at other opportunities.

GMR Infrastructure is looking to tap the growing corporate jet market

in India with investment plans to the tune of US$ 151 million. It is also in talkswith aircraft component manufacturers such as Honeywell and Safran to set up a

components assembly plant in the country..

US aircraft maker, Boeing Co, will deliver 100 planes worth US$ 17

billion over the next four to five years to India

FUTURE PLANS: TRANSITION INTO 21st CENTURY

The AAI has drawn ambitious long term plans to meet challenges posed by ever

increasing air traffic and advancement in aircraft technology. Some of the major

plans for implementation of ICAO CNS/ATM program are:-

Replacement of ground based Communication, Navigation and Surveillance

(CNS) with Satellite based CNS system.

Establishment of Differential Global Positioning System (DGPS).

Aerospace major Boeing forecasts that the Indian market will require

1,000 commercial jets in the next 20 years, which will represent over 3 per cent of

Boeing Commercial Airplanes forecasted market worldwide. This makes India a

US$ 100 billion market in 20 years.

Associated areas such as maintenance repair and overhaul (MRO) and

training offer high investment potential. A report by Ernst & Young says the

MRO category in the aviation sector can absorb up to US$ 120 billion worth of

investments by 2020.

Automation in the Air Traffic Control Services.

Establishment of Automatic Dependent Surveillance (ADS).

Investment opportunities of US$ 110 billion envisaged up to 2020 with

US$ 80 billion in new aircraft and US$ 30 billion in development of airport

infrastructure.

Coverage of the Indian land mass through Satellite Communication, VHF

Data Links and Monopulse Secondary Surveillance Radar with Mode 'S'

Capability.

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A glimpse of the new t3 terminal of Delhi airport

ROLE OF AAI TOWARDS TOURISM:

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The airport authority of India manages & controls almost all the airports in the

country. it plays a major role in proper functioning of these airports. Airports &

ports are the gateway of India. As the gateway of India is very beautiful, it is very

necessary to keep our airports also beautiful by keeping it clean. From time

immemorial it is well known that whenever a tourist arrives from outside country toany particular destination in another country the first thing the tourist sees is the

port or airport, thus it is very essential to provide all kinds of facilities to these

airports.

FACILITIES AT THE DOMESTIC DEPARTURE TERMINALS:

Free baggage trolleys

Toilets for physically handicapped

Infants lobby

TR Shop

Restaurant

Snacks-bars

Tea/coffee/soft drink stalls

Std/ISD counters

Post & telegraph

Air insurance

ATM machines

Entertainment TV

Magazine vending machines

Wi-Fi internet

AMEX/Citibank desks

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FACILITIES AT THE DOMESTIC ARRIVALS:

Free passenger baggage trolleys

Toilets for physically challenged Free inter-terminal coaches

Car rental services

City coach services

Prepaid taxi counters

Radio/ac cabs

Tourism counters

Snack bar

Florist shop

Internet caf


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FACILITIES AT THE INTERNATIONAL TERMINALS:

Free baggage trolleys

Duty free shops

Toilets for physically challenged

Infants lobby Restaurants

Fast food


Airline CIP lounges

TR shop/chemist/florist

Baggage wrapping

Currency exchange

ATM

STD/ISD counters

Air insurance

Mobile phone hiring

Post office

Tourist kiosks

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GENERAL FACILITIES AT DOMESTIC & INTNL AIRPORTS:

Retiring rooms

First-aid/medical facility

Lost & found help desk

Transportation of diplomatic mail

Ambulance from aircraft to city side

Welcome counters

Reserved car park for VIPs

Conference hall

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Thus with the help of above all facilities provided by AAI TO THE

AIRPORTS it fosters to the growth of tourism as:

It stands & caters to the need & expectation of the tourist.

It provides safety & security to all the tourists by meeting their demands.

It helps in earning the foreign exchange as the growth rate of the tourist

business increases.

It helps in developing better infrastructure by providing good airports & air

services.

With a secured & assured infrastructure it helps in building countrys

reputation.

Therefore we can say that AAI plays a major role towards tourism bycontinuously working for better infrastructure & for providing world class

airports.

CHECK-IN FORMALITIES & CUSTOM CLEARANCE

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The main purpose of check-in formalities is to maintain the count how many

passengers are on board the aircraft. Passengers require a valid ticket for check-in,if the tickets need an alteration; the passenger has to connect the ticket prior to

check-in.

The check-in counter staff requires the following travel documents other than avalid ticket.

They are:

Passport to see the validity.

Visa- mostly stamped on passport except people going to USA.

Health certificate

Transit visa

Whatever the specific layout, airports have airline check-in and ticketing deskslocated at the main departure area. Large metropolitan airports may have a

terminal for each airline.

Check-in procedures differ for domestic and international flights. Ticketed

passengers arriving at the airport for domestic flights can check their bags at

curbside or at the check-in counter. Passengers for international flights mustcheck their bags at the counter.

Lets us see how passengers undergo check-in process in domestic and

international terminals.

CHECK-IN PROCESS IN DOMESTIC TERMINAL

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This process can be explained in the following steps:

DEPARTURE

When a passenger enters the airport after getting the ticket confirmation from the

travel agency, his first confrontation is with the security guard who checks theticket for the destination and the date so as to ensure the bonafide traveler is

travelling.

Thereafter the passenger moves to the baggage security where his checked-in

baggage is screened in the x-ray machine of respective airline and the baggage are

tagged with the name of the airline before he goes in the counter to check-in.

There are different counter for different airlines where the passengers baggage is

weighed and in case of excess baggage, the passenger has to even pay fine.

The check-in counter executive then hands over the boarding pass along with thebaggage tags.

There are separate counters for business class, economy class, and the people with

hand baggage only. The number of open check-in desks may vary depending in

the number of passengers booked on a particular flight.

After collecting the boarding pass, the passengers are called for the security check

so as to make sure that each passenger knows the extent of his baggage and checkthe identification of the passengers. The baggage starts arriving within about 20

minutes of landing.

The passenger only carries the boarding pass and his hand baggage.

The security guard checks the boarding pass along with the baggage tag which is

on the passengers hand baggage.

The hand baggage is screened on the x-ray machine for any kinds of objects,

explosive that are not supposed to be carried in the aircraft, and the passenger isalso frisked.

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The boarding pass is stamped and handed over to the passenger and the passenger

is thereafter not allowed to leave the security check area.

The boarding announcement is made which is displayed on electronicallycontrolled flip boards & TV monitors and the passenger are asked to move to theirrespective boarding gates fro boarding the aircraft.

At the boarding gate, the airline personnel checks for the boarding card number,

and the hand baggage allowing with the passenger is frisked again by the airlinepersonnel.

The passenger is taken to the aircraft by a bus. On the ramp there is an airline

personnel standing who collects the stubs from the boarding pass and the

passenger are allowed to board the aircraft.

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CHECK-IN PROCESS AND CUSTOM CLEARNCE FORMALITIES IN

INTERNATIONAL TERMINAL

Before checking in, a passenger has to undergo two main checks:

1. The ticket reservation check

The ticket is valid

The ticket name has to correspond to the name in the passport. Tickets are not

transferrable and name changes are not allowed. Verification of the photo can be

required.

The flight coupons are used in their sequence.

2. The travel documents check

The passenger is responsible to organize all required travel documents beforeleaving:

The valid passport

The visa

The required vaccinations have been done and are reported in the internationalvaccination certificate.

If the passenger has not the required travel documents, the check-n procedure willnot be finalized and the passenger will not be able to travel.

BOARDING PASSES-to board an aeropalne, the passenger must have

A reservation for the particular flight

A ticket showing that the fare has been paid.

A boarding pass

This process is explained in the following steps:

The passenger books the ticket through the travel agent or directly through theairline.

Passenger approaches/applies for a visa through the destinationembassy/consulate.

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Passenger applies for his foreign exchange through the authorized foreignexchange banks.

Passenger goes to the airport on departure day, and shows his passport and

verifies ticket at the entry gate.

Then the passenger passes his check-in luggage through x-ray and the same is

security sealed.

Passenger approaches the check in counter of respective airlines with the baggage

and all travel related documents (ticket, passport with visa/immigrationdocuments).

Passenger is checked in and issued a boarding card after verification of traveldocuments and directed towards immigration counter with immigration card.

Passenger is granted IMMIGRATION CLEARANCE after his passport is

checked and verified for authentication and boarding card is stamped withimmigration seal. When leaving from certain countries passengers have to pay an

airport tax before passing passport control. The immigration officer should

quickly scan the immigration card, stamp the passport and clears five or sixpassengers per minute.

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Then the passenger approaches customs desk for CUSTOM CLEARANCE .here

passengers may be questioned and searched by custom official authorities to

ensure that they are not carrying any prohibited items. Passengers have to declareif she/he is carrying a camcorder/laptop/excessive jewellery and currency for

necessary endorsement on passport. Here airline staff directs passenger towards

the security check gates.

Passenger enters the security gate where his boarding card is verified to ascertain

if passenger has obtained immigration/custom clearance and is directed towards

security checks.

Passenger then goes through a physical security check before approaching

boarding gate and there the airline personnel direct the passengers towards a

closed path which heads towards the aircraft and finally board the aircraft.

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CUSTOMS CONTROL ON ARRIVAL

After immigration and passport control the international baggage claim area

is located prior to customs control. The checked baggage is delivered in thebaggage claim area which is located after immigration and before custom

control. Passenger can exchange foreign currency in the baggage and before

customs control. For arriving domestic flights there is no passport or

customs control.

The passengers have the choice of two ways to pass beyond the customsinspection point to the exit to the arrival hall & the meeting area:-

a) THE RED CHANNEL - Goods to declare and paying voluntarily aregular duty free goods to import.

If the goods brought abroad exceeds the personal duty free allowance

If importing goods for business reasons

If importing goods needed a special license, certificate, authorization or

should be declared on arrival.

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If importing plants, seeds, or animals or their products to confirm the

validation of certificates.

If having to declare foreign currency.

If imported goods are duty free or not.

b) THE GREEN CHANNEL - Nothing to declare

A passenger, who brings personal effects and goods not exceeding the duty

free allowance, is allowed to pass through the green channel. The travelinformation manual (TIM), the embassy or consulate, tourist office, recent

travel publications, the airline or travel agents will provide the exact

quantity, restrictions and prohibition of imported goods without payment of

custom duty without feeling existing laws.

The green channel, depending on the country of entry involves:

The baggage might be not checked at all

The custom officers might be doing some spot check to enforce law.

The custom officers might open & check baggage very carefully.

Therefore, passengers are supposed to give correct information to the custom

officials. If they give some wrong information to the custom officials,

especially in foreign country which might result to lot of problems, many

years of imprisonment or even in the death penalty. For e.g. trafficking of

illegal drugs, arms or other prohibited dangerous goods.

In some countries an alien might be exempted to pay the local sales tax of

goods purchased. In this case, a tax exemption form from the shop should be

stamped by the custom authority before leaving the country.

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DOCUMENATATION:

For every passenger travelling by air it is required by him/her to have all the

necessary travel documents other than a valid ticket like:

a): PASSPORT-according to passport act 1967, a passport is defined as an officialdocument issued by a competent public authority to nationals or to alien legetant of

the issuing country. It established the bearers nationality and authorizes the holder

to travel abroad. There are several types of passport:

White color passport-it is called official passport. It is issued to everyperson who is going abroad on any assignment of govt. of India.

Red color passport-it is only used for the ministers, secretary, joint-secretary, deputy secretary.

Blue color passport-it is issued to any Indian citizen going abroad.

International Red Cross passport-it is issued to employees or projectedawardees of UNESCO project.

b): VISA- visa is mainly an endorsement on the passport especially allowing theentrance to or exit from any country. Certain types of visas are:

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TOURIST VISA:

Is given for 6 months normally, rest specifically depends on the country of

residence. The applicant is required to produce/submit documents in proof of his

financial standing. Tourist travelling in groups of not less than four members underthe auspices of a recognized travel agency may be considered for grant of collective

tourist visa.

BUSINESS VISA:

Valid for one or more year with multiple entries. a letter from sponsoring

organization indicating nature of business, probable duration of stay, places and

organizations to be visited incorporating there in a guarantee to meet maintenance

expenses, etcShould accompany the application.

STUDENT VISA:

Are issued for the duration of the academic course of study or for a period of five

years whichever is less, on the basis of firm letters of admission from

universities/recognized colleges or educational institutions in India. Change of

purpose and institutions are not permissible.

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TRANSIT VISA:

Are issued for a maximum of 15 days with single/double entry facilities to bonafide

transit passengers only.

VISA TO MISSSIONARIES:

Are valid fro single entry and duration as permitted by government of India. A

letter in triplicate from sponsoring organization indicating destination in India,

probable length of stay, and nature of duties to be discharged should be submitted

along with guarantee for applicants maintenance whole in India.

JOURNALIST VISA:

Are issued to professional journalists and photographers for visiting India. The

applicants are required to contact on arrival in New Delhi, the external publicitydivision of the ministry of external affairs and in other places, the office of the

government of Indias press informational bureaus.

CONFERENCE VISA:

Are issued for attending conferences/meetings in India. A letter of invitation from

the organizer of the conference is submitted to along with the

Visa application. Delegates coming to attend conferences may combine tourism with

attending conferences.

EMPLOYMENT VISA:

Are issued to skilled and qualified professionals or persons who are engaged or

appointed by companies, organizations, economic undertakings as technicians,

technical experts, and senior executives etc. Applicants are required to submit

proof of contract/employment/engagement of foreign nationals by the company or

organization.

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SCOPE OF STUDY:

The project report aims at studying not only the airline industry in the

country but also the main focus on the check-in formalities and custom

clearance procedures that are undergone by the passenger or the tourist

before boarding the aircraft. The reason for studying the operationsdepartment of AAI is to understand the needs of the passengers and help in

the proper functioning of the airport.

The purpose of study is to find out the satisfaction level of the passengers

regarding the check-in formalities that they undergo before training.

Another main purpose is to satisfy government requirements, so that govt.

records are maintained.

OBJECTIVE OF THE STUDY:

To understand the entire process of check-in and custom clearance that the

passengers undergo i.e. from the time when they enter the airport building

till they board the aircraft.

To see what roles does the check-in and custom department plays in proper

functioning of the airports and movement of the flights.

To find out what all services are provided to the passenger while check-in.

To get the feedback from the passengers regarding the check-in formalities

and analyze & interpret the result.

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RESEARCH METHODOLOGY

Research methodology is an instrument to get the relevant information or data for the

purpose of subject of study. It indicates from what sources the data is collected. All theinformation regarding CHECK-IN FORMALITIES AND CUSTOM CLEARANCE are

been collected with the help of two main sources-PRIMARY AND SECONDARY data.

It helps in the obtaining the data and analyze & interpret them and helps in identifyingthe various problems that are faced by the researcher while studying.

SOURCES:

PRIMARY SOURCES-these are the sources from where the information are

collected for the first time and is original in nature. one of the main primarysources used to study this subject is through the questionnaire, which is a kind of

face to face communication in which the researcher prepares a set of questions

with certain options and the other person is asked to fill it as per his/her viewpoint. The questionnaire is attached further along with the analysis and

interpretation of the outcomes. Questionnaire is communication method used to

collect requisite information.

Questionnaires are mainly of two types:

1. Structured questionnaire.2. Unstructured questionnaire

STRUCTURED QUESTIONNAIRE:

It is a formal list of questions framed so as to get the facts. The interviewer asks thequestions strictly in accordance with a pre-arranged order. Structured questionnaire is

used in undertaking this study.

UNSTRUCTURED QUESTIONNAIRE:

It is one in which the questions are not structured and the order in which they areto be asked from the respondents is left entirely to the researcher. He asks questions in

the manner in which he deems fit in a particular situation.

STRNGTH of questionnaire:

1. It facilitates the collection of information in a systematic and orderly manner as

the questions have been formulated in advance.

2. A structured questionnaire calls for a straight forward and simple approach on the

part of the interviewers.

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3. Such a questionnaire makes it far easier to edit, tabulate and interpret the data it

contains.

WEAKNESS of questionnaire:

1. In case of unstructured questionnaire, the role of the interviewer becomes farmore important as compared to the one when a structured questionnaire is used.

2. The interviewer needs more time per interview if it is unstructured.

3. The researcher faces problems while editing and tabulating an unstructured

questionnaire.

SECONDARY SOURCES-any data which has been gathered earlier for

other purpose are secondary data. Thus primary data collected for one

purpose becomes the secondary data for another. Examples: BOOKS,

WEBSITES, and MAGAZINES.etc

MERITS:

1. It is far more economical, as the cost of collecting original data is saved.

2. The use of secondary data saves much of the time of the researchers.

3. It can be used as a basis for comparison with the primary data that has beencollected.

DEMERITS:

1. The accuracy of the collected data

2. Dubious data

3. It may be even out of date.

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ANALYSIS & INTERPRETATION

Interpretation means explanation or finding out the meaning. It involves

drawing from the analysis of data. Interpretation and analysis are closely

interlinked. Analysis of data often includes a simultaneous interpretation of

the results. The analysis and interpretation of the information collected is

Done on the basis of outcome of the questionnaire prepared. The analysis of

the questionnaire including 10 questions in all which will be done with the

help of graphical representation of each question by taking a sample of 30

respondents. The questions are as follows:

(1) Which airline do you prefer in terms of services provided by them (in check-

in)?

(a) KINGFISHER (b) INDIAN

(c) JET AIRWAYS (d) SPICEJET

11

4

87

0

2

4

6

8

10

12

KINGFISHER INDIAN JET AIRWAYS SPICE

NUMBERO

FRESPONSES

With the help of the above we can see that the passengers mostly prefer

KINGFISHER AIRLINES i.e. 11 people followed by JET AIRWAYS then

SPICEJET and finally in the race are INDIAN regarding the check-in services

provided to them at the airport.

(2) How do you judge the security check arrangement at Delhi Airport?

(a) EXCELLENT (b) GOOD

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(c) AVERAGE (d) POOR

2

7

17

4

0

2

4

6

8

10

12

14

1618

EXCELLENT GOOD AVERAGE PO

NUMBEROFRESPONSE

As you can see in the above graph the passengers or the customers have

judged the security check in the Delhi Airport as AVERAGE i.e. 17 people

are in favour of that, followed by 7 people who feel that the security check is

GOOD and rest 4 & 2 people have an opinion of POOR & EXCELLENT

respectively.

(3) Which stage is most time consuming in the check-in procedure?

(a) X-RAY COUNTER (b) BOARDING PASS

COUNTER

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(c) DOCUMENTATION (d) SECURITY CHECK

4

10

3

13

0

2

4

6

8

10

12

14

X-RAY

BOARD

PASS

DOCUM

ENTA

TION

SECURITY

CHEC

K

OPTIONS

NUMBEROFRESPONSES

Through the third graph it can be interpreted that passengers maximum

time is wasted during the SECURITY CHECK because after checking

through machine, the security personal sometime have to check manually

which is a time consuming process, followed by the BOARDING PASS

COUNTER where the passengers luggage is weighed and tagged & they get

the boarding pass after waiting for long time as the counters of different

airlines may be less.

(4) How do you feel customer care services provided at the airport?



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1

12

14

3

0

2

4

6

810

12

14

16


NUMBEROFRES

PONSE

In the above 14 passengers feel that the customer care service at airport isAVERAGE, 12 passengers are in favor that the services are GOOD, 3 passengers

scale the services as POOR & only 1 passengers feels customer services provided by

airport is EXCELLENT.

(5) Should there be an increase in the number of tourist information counters at the

Airport?

(a) YES (b) NO

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28

2

0

5

10

15

20

25

30

YES NO

NUMBEROFRES

PONSE

For a tourist arriving at a new place it is necessary for him getting all the

information about that place. Thats why tourist information counter plays a veryimportant role and most of the passengers i.e. 28 felt the need of increase in number

of tourist information counter, while 2 of them felt its not necessary to increase the

counter.

(6) Should there be any increase in the weight in baggage allowance?

(a) YES (b) NO

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23

7

0

5

10

15

20

25

YES NO

NUMBEROFRES

PONSE

Regarding the increase of weight in baggage allowance out of 30 passengers

23 are in the opinion to increase the weight while 7 of them dont feelincreasing it. Most of them are suggesting increase in baggage allowance in

the economy class from 30kg to 35kg.

(7) How do you think the behavior of the Custom officer and the personnel in theImmigration Dept. is?



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1

8

18

3

0

2

4

6

8

10

12

14

16

1820


NUMBEROFRESPONSE

As you can see in the above graph 18 passengers have judged the custom officers

behavior towards them as AVERAGE followed by 8 people who feel they treat them

in a GOOD way and in 3 cases passenger found the behavior to be POOR and

finally 1 passenger felt that the treatment was EXCELLENT.

(8) According to you should there be manual checking of luggage at the security

check?

(a) YES (b) NO

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23

5

0

5

10

15

20

25

YES NO

NUMBEROFRESPONS

ES

During the security check it becomes necessary for the security personnels to check

the luggage manually. This process is bit time consuming but security comes first

thats why 25 passengers out of 30 feel that manual checking of the luggage is

compulsory at the airport and 5 of them feel the opposite.

(9) In case of any problem, does the airport authority act promptly to check it?

(a) YES (b) NO

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23

7

0

5

10

15

20

25

YES NO

NUMBEROFRES

PONSE

As per the above graph 3 passengers feel that the airport officials deal with

the passengers grievances promptly and solve their problems and rest 7 feelthe authority dont take care of the problems faced by the passengers during

check-in. It can be interpreted that more than 70 percent of passengers are

satisfied with the reaction time of the authority towards passengers

grievances.

(10) From the following airports, which do you consider the best in terms of

services provided during the check-in?

(a) INDIRA GANDHI INTERNATIONAL AIRPORT, New Delhi

(b) CHHATRAPATI SIVAJI INTERNATIONAL AIRPORT, Mumbai

(c) BANGLORE INTERNATIONAL AIRPORT, Bangalore

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(d) NETAJI SUBASH CHANDRA BOSE INTERNATIONAL AIRPORT,Kolkata

2

68

14

0

5

10

15

20

25

NEW DELHI MUMBAI BANGLORE KOLk

N

UMBEROFRESPONSE

Among the major international airports NETAJI SUBASH CHANDRA BOSE

INTERNATIONAL AIRPORT, Kolkata has been voted the most for providing the

best services during check-in .i.e. 14.BANGALORE INTERNATIONAL AIRPORT,

Bangalore and CHHATRAPATI SHIVAJI INTERNATIONAL AIRPORT,

Mumbai are in a close race i.e. 8 & 6 respectively and final in the race is INDIRA

GANDHI INTERNATIONAL AIRPORT, New Delhi voted the best by only 2

passengers.

CONCLUSION

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With the help of all the informations gathered, I draw the conclusions that the

CHECK-IN DEPARTMENT & CUSTOM CLEARANCE plays a vital rolein the operation department of the AAI. Besides, it also laid a greater emphasis on

the services provided to the passengers and helps in the smooth functioning of the

airport and uninterrupted movement of aircraft thereby satisfying the needs of the

passengers and caters to their requirements.

The major use of studying the check-in formalities is to maintain the count how

many passengers are on board of aircraft and to satisfy Govt. requirements, so that

Govt. records are maintained.

The check-in process is basically a series of steps through which passengers

have to go when he/she enters the terminal building till he/she boards the

aircraft.

The check-in formalities at the international terminals also includes a custom

& immigration clearance that is why passengers have to arrive at least before2 hours of flight time.

The major requirement before check-in is ticket reservation check & travel

document check(including valid passport, visa & other documents).the study

of check-in process helps in understanding all the services that are rendered

to the passengers and knowing the level of satisfaction level of the passengers.

AAI has a major role in providing services for a systematic functioning of

airport & movement of aircraft, ensuring safety and security for passengers

& to the airport.

There are some reasons by which AAI is considered as one of the

international assets as well as one of the big promoters of tourism in India.

RECOMMENDATIONS

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AAI being an international asset have developed, expanded and

modernized its operational, terminal, cargo facilities according to the

international standards. It not only focuses on operational andtechnical aspect, but also looks towards providing best possible

services to all its customers and brings continuous growth and

improvement and also focus towards safety & security of both the

passengers and airport

The X-Ray counter at the check-in can be increased in number so as

to handle more passengers. Most signboards, displays and visual aids can be installed for better

movements of passengers. This can be also helpful for the foreign

tourists.

Widening of check-in gates is a better option to avoid rushes.

Computerized check-in can be done so that passenger can be done so

that passengers can easily get the boarding points.

Latest and advanced security devices should be installed so as to

avoid manual checking and save time of passengers.

These are some suggestion which can lead to better improvement of

airport structure and it will be the best possible services available to the

passengers and in future development modernized itself as per

international standards.

ANNEXURE

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BIBILOGRAPHY

BOOKS:

G.C.BERI-marketing research Tata McGraw-hill publishing

company.

CHAND, MOHINDER-Travel agency management.

Websites:

www.google.com

www.aai.co.in

www.customs.co.in

www.igia.co.in

www.indianairports.com

www.airindia.com

www.csri.com

QUESTIONNAIRE

(1) Which airline do you prefer in terms of services provided by them (in check-

in)?

58
http://www.google.com/http://www.aai.co.in/http://www.customs.co.in/http://www.igia.co.in/http://www.indianairports.com/http://www.airindia.com/http://www.csri.com/http://www.google.com/http://www.aai.co.in/http://www.customs.co.in/http://www.igia.co.in/http://www.indianairports.com/http://www.airindia.com/http://www.csri.com/


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(a) KINGFISHER (b) INDIAN

(c) JET AIRWAYS (d) SPICEJET

(2) How do you judge the security check arrangement at Delhi Airport?



(3) Which stage is most time consuming in the check-in procedure?

(a) X-RAY COUNTER (b) BOARDING PASSCOUNTER

(c) DOCUMENTATION (d) SECURITY CHECK

(4) How do you feel customer care services provided at the airport?



(5) Should there be an increase in the number of tourist information counters at

the Airport?

(a) YES (b) NO

(6) Should there be any increase in the weight in baggage allowance?

(a) YES (b) NO

(7) How do you think the behaviour of the Custom officer and the personnel in

the Immigration Dept. is?

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(8) According to you should there be manual checking of luggage at the securitycheck?

(a) YES (b) NO

(9) In case of any problem, does the airport authority act promptly to check it?

(a) YES (b) NO

(10) From the following airports, which do you consider the best in terms of

services provided during the check-in?

(a) INDIRA GANDHI INTERNATIONAL AIRPORT, NewDelhi

(b) CHHATRAPATI SIVAJI INTERNATIONAL AIRPORT,Mumbai

(c) BANGLORE INTERNATIONAL AIRPORT, Bangalore

(d) NETAJI SUBASH CHANDRA BOSE INTERNATIONALAIRPORT, Kolkata

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airport authority report for bba

Documents