airport facility services: solving the workforce challenge · top challenges of facility service...

Local Branch Network 300+ local branches, the largest facility services network in North America Performance Recognition We deliver recognition and rewards programs to keep employees engaged Specialized Recruiting We maintain an internal farm system to recruit facility services talent Labor Relations We have extensive nationwide union and non-union experience Social Programs Many applicants come through non-profits and community development orgs Talent Development We develop talent to empower professional growth, reduce turnover and provide best in class customer service H o w A B M O ff e r s S c a l a b i l i t y & F l e x i b i l i t y Airport Facility Services: Solving the Workforce Challenge At the heart of any facility services program are the people doing the work. But finding and retaining workers is a daunting challenge. ABM Builds Value for clients by keeping their properties safe, clean, comfortable, and energy efficient through individual or integrated solutions. Learn more: ABM.com/Aviation Sources: hp://www.manpowergroup.us/campaigns/talent-shortage/assets/pdf/2016-Global-Talent-Shortage-Infographic.pdf | hps://www2.deloie.com/content/dam/insights/us/articles/HCTrends_2017/DUP_Global-Human-capital-trends_2017.pdf hps://www.ifma.org/news/what's-new-at-ifma/what's-new-at-ifma-details/2017/03/27/report-facility-management-faces-critical-talent-shortfall | hp://www.cleanlink.com/cp/article/Aracting-Millennials-To-The-Cleaning-Industry--20523 BLS.gov, Labor Force Statistics from the Current Population Survey ©2019 ABM Industries Inc. | All rights reserved. | ABM-08263-1119 Top Challenges of Facility Service Staffing Case Study: Art Rodriguez, ABM Employee Turnover 75-150% turnover is average for facility services Recruitment Skilled trades are the #1 hardest positions to fill Aging Workforce 50.9 is the average age of the facility management workforce Night Supervisor Project Manager District Manager Asst. Branch Manager Branch Manager VP of Operations, Sports & Entertainment – National 1 2 4 6 3 5 At ABM, we provide services, but people are the lifeblood of what we do. By investing in talent development, we staff our clients’ facilities with qualified, reliable employees. And that translates to service quality. 1 2 3

Upload: others

Post on 25-Aug-2020

5 views

Category:

Documents

0 download

Report

Download

Embed Size (px):

TRANSCRIPT

Page 1: Airport Facility Services: Solving the Workforce Challenge · Top Challenges of Facility Service Staﬃng Case Study: Art Rodriguez, ABM Employee Turnover ˘ -ˆ ˚ turnover is average

Local Branch Network300+ local branches, the largest facility services

network in North America

Performance Recognition We deliver recognition and rewards programs to keep

employees engaged

Specialized RecruitingWe maintain an internal farm system to recruit facility services talent

Labor RelationsWe have extensive

nationwide union and non-union experience

Social ProgramsMany applicants come through

non-profits and community development orgs

Talent DevelopmentWe develop talent to empower

professional growth, reduce turnover and provide best in class customer service

How ABM Offers Scalability & Flexibility

Airport Facility Services: Solving the Workforce ChallengeAt the heart of any facility services program are the people doing the work. But finding and retaining workers is a daunting challenge.

ABM Builds Value for clients by keeping their properties safe, clean, comfortable, and energy efficient through individual or integrated solutions. Learn more: ABM.com/Aviation

Sources:h�p://www.manpowergroup.us/campaigns/talent-shortage/assets/pdf/2016-Global-Talent-Shortage-Infographic.pdf | h�ps://www2.deloi�e.com/content/dam/insights/us/articles/HCTrends_2017/DUP_Global-Human-capital-trends_2017.pdf

h�ps://www.ifma.org/news/what's-new-at-ifma/what's-new-at-ifma-details/2017/03/27/report-facility-management-faces-critical-talent-shortfall | h�p://www.cleanlink.com/cp/article/A�racting-Millennials-To-The-Cleaning-Industry--20523BLS.gov, Labor Force Statistics from the Current Population Survey

Top Challenges of Facility Service Staffing

Case Study: Art Rodriguez, ABM Employee

Turnover75-150% turnover is

average for facility services

RecruitmentSkilled trades are the #1 hardest positions to fill

Aging Workforce50.9 is the average age of the

facility management workforce

Night Supervisor Project Manager District Manager Asst. Branch Manager Branch Manager

VP of Operations, Sports &

Entertainment – National

1 2 4 63 5

At ABM, we provide services, but people are the lifeblood of what we do. By investing in talent development,we staff our clients’ facilities with qualified, reliable employees. And that translates to service quality.

1 2 3

Routing and Staﬃng when Servers are Strategicsdoroudi/publications/or16.pdf · Routing and Staﬃng when Servers are Strategic ... service systems that bridges operations research,

The$Staﬃng$ Struggle$Is$Real$ - MyKAPPmykapp.org/wp-content/uploads/2016/10/Medisked-Staffing... · 2016-10-05 · The$Staﬃng$ Struggle$Is$Real$ New$Stas3cs$on$I/DD$Agencies’$

Facility Management and Operations...facilities management program is executed in parallel with the design and build of a new facility, rather than after turnover. Alternately, Uptime

Routing and Staﬃng when Servers are Strategicusers.cms.caltech.edu/~adamw/papers/servergame.pdf2 Gopalakrishnan, Doroudi, Ward, and Wierman: Routing and Staﬃng when Servers are

Staffing Your Coworking Space: The Survival Guide - WUN · Staffing Your Coworking Space: The Survival Guide JUNE 2017 When opening and operating a Coworking space, your staff will

Turnover: the good, the bad, and the ugly · Turnover trends are telling. Whether your organization has low voluntary turnover, high voluntary turnover, low involuntary turnover,

Employee Turnover

Absenteeism and Nurse Staﬃng - · PDF fileAbstractnumber: 025-1798 Absenteeism and Nurse Staﬃng Wen-YaWang,DiwakarGupta Industrial and Systems Engineering Program University of

Staffing Your Coworking Space: The Survival Guide · Staffing Your Coworking Space: The Survival Guide JUNE 2017 When opening and operating a Coworking space, your staff will be

Call Center Outsourcing: Coordinating Staﬃng … Center Outsourcing: Coordinating Staﬃng Level ... DELL was forced to move its call center operations for OptiPlex desktops and

semencs turnover