airport it&t 2013 dominic nessi
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An Overview of LAX Airport’s Airport Modernisation Plan: Implementing
Technological Advances & Improving Safety
Dominic Nessi
Deputy Director & CIO Los Angeles World Airports
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IMPLEMENTING TECHNOLOGY TO IMPROVE OPERATIONAL READINESS AND IMPROVE SAFETY LOS ANGELES INTERNATIONAL AIRPORT
Dominic Nessi Deputy Executive Director and CIO Los Angeles World Airports (LAWA)
Airport
IT&T
2013 Copenhagen
Denmark
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INTRODUCTION TO LAX
LAX MANAGEMENT CHALLENGE
AIRPORT RESOURCE COORDINATION CENTER
DEVELOPMENT CHALLENGE
GOING MOBILE
PRESENTATION OUTLINE
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LOS ANGELES WORLD AIRPORTS
“The Sights and Sounds of LAX”
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LOS ANGELES WORLD AIRPORTS
• Owns & operates 3 airports LAX, ONT, VNY
• LAX 6th busiest airport in the world, 3rd in US
• Van Nuys busiest general aviation airport in the world
• LAX - World’s busiest origin and destination airport
• LAX served 61 million passengers in 2011
• 11th busiest cargo airport in the world
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LOS ANGELES WORLD AIRPORTS
• Nine terminal buildings – 150 gates – four runways
• 1500 takeoffs/landings a day (1 per minute)
• 80 airlines – 20 cargo carriers
• 59,000 employees work at LAX – 408,000 jobs attributed to LAX
• Over 350,000 passengers, visitors and employees each day
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LOS ANGELES WORLD AIRPORTS
• 24/7 working environment – the airport never sleeps
• 254 concessionaires, tenants and support services
• In the midst of a $4b capital improvement program
• Bradley International Terminal expansion over 2m sq feet
• LAX contributes $61b to the economy each year
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LOS ANGELES WORLD AIRPORTS
• 8 Federal agencies – FAA, CBP, TSA, DOA, SS, FBI, DHS, Coast Guard
• LAX - Number one terrorist target on the West Coast according to the FBI
• Largest US Airport police force – over 1,000 officers
• 1,000 controlled doors and close to 3,000 camera views
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BUSINESS CHALLENGE FOR LAX
No Central Operations or Communication Center
No Emergency Operations Center
Key units in siloed locations in different buildings across
airport grounds
• Operations
• Facilities
• Police
• Information Technology
Sporadic communications - just telephones and e-mail
Stand-alone, non-integrated systems
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LAWA EXECUTIVE MANDATE
Mission - Rehabilitate the terminals and infrastructure to make
LAX a first-rate facility, while still operating the airport
Culture/Organizational change - various groups must work
together better
Airport Management tasked with:
• Fast track building LAX centralized coordination center
• Eliminate “silos” across the organization
• SOPs
• Select and Update Technologies
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Centralizes and integrates people,
processes, technology
Core technology: Situational
Awareness Management System
(SAMS)
Improve day-to-day operational
efficiency & crisis management
Int’l recognized best practice
AIRPORT RESPONSE COORDINATION CENTER (ARCC)
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PROJECT GOALS
Day-to-Day and Incident Management
Physically co-locate main stakeholders
• Police, Operations, Facilities and Information Technology
Enhance situational awareness
Continual scanning
Timely response
Increase operational efficiencies
Faster recovery to normal ops
Create accountability/solid documentation
Improve customer service to:
• passengers, airlines, tenants, concessionaires, service providers, public
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Raised floor system
Command Center
Video walls
Use rapid devolvement
methodology
Key user involvement for
buy-in
ARCC DESIGN AND CONSTRUCTION
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ARCC RAPID DEVELOPMENT APPROACH
Translate CONOPS into Standard Operating Procedures focused on Day One requirements:
• Facilitated sessions across functional groups
• Learn from other airports
• Adapt SOPs to LAX environment
• Understand integrated information needs
• Rank and select new enabling technologies
• Configure and integrate old and new systems to support SOPs
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THE NEW ARCC TECHNOLOGY PLATFORM
A nexus of information across Operations, Police, Fire,
Facilities Maintenance and external LAWA agencies:
• One number to call
• Timely notifications
• Ability to document
response
• Employee’s ability to
follow SOPs
• Ability to track/audit
customer satisfaction
• Integrated actionable information
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EGIS Map-based display of all incidents, providing a single mobile situational awareness tool combining all airport operations incidents
Uses
• Crisis – Field Incident Reporting
• Day to day ops – Part 139 field & terminal inspection
• Public Safety
NEXT PHASE - EXTENDING THE ARCC INTO THE FIELD
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HARDWARE/SOFTWARE APPROACH
Integration of the following:
• Mobile Device (iPad)
• Situational Awareness Management Software
• Geographic Information System (GIS)
• LAWA Legacy Systems
• New LAWA Systems - Maximo
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MANAGING TERMINAL REPAIRS
• Facility managers will be able to review completed repairs for quality assurance
• Determining repairs adjacent to one another which could cause passenger
flow issues
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Entering repair information from the field allows staff to be more productive and
the data to be real-time
MANAGING TERMINAL REPAIRS
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MANAGING WORK ORDERS
• Scheduling maintenance personnel
• Monitoring work order status and completion
MANAGING WORK ORDERS
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Pinpoint repair activities at a glance
MANAGING WORK ORDERS
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ENTERING WORK ORDERS IN THE FIELD
• Enter completion or commentary information while on the job
• Provide running commentary on ancillary issues
• Document repairs for future work orders
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ENTERING DATA FROM THE TERMINALS OR AIRFIELD
• Operations staff on the airfield entering potential NOTAMs
• Operations staff in the terminals identifying passenger safety and
convenience issues 24
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UTILITY MANAGEMENT
• Managing unplanned utility outages
• Managing planned electrical shutdowns
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ELECTRICAL OUTAGES, DISRUPTIONS
Allows personnel to see exact locations of outages and nearby patch panels,
fuse boxes, electrical closets
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FOCUSING ON THE EXACT LOCATION
Provides electricians with significant information on the extent of the outage
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SECURITY VIEWS
Allows for force multiplier by giving airport police the ability to choose camera
views based on geography
CLOSED CIRCUIT TV VIEWING
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SECURITY OFFICER VIEW
Responding police get the same view as the dispatch and the ARCC
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PHYSICAL ACCESS CONTROL MONITORING
• With an average of 300 door breaches a day, greater situational awareness
allows airport police to clear incidences much quicker
• With the accompanying camera view, police can determine the cause of the
breach
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PERIMETER INTRUSION DETECTION
Provides a force multiplier on long fence lines
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PROVIDING SITUATIONAL AWARENESS TO POLICE
Responding police get better situational awareness of the possible intrusion
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• Mobile devices extend situational awareness to the field
• Airport Police get instantaneous visual images of breaches
• Airport can close an incident more quickly – especially breaches
which can shut-down a terminal causing serious inconvenience
to the traveling public
• Terminal managers walking the terminals can instantly report
issues and get quicker correction
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POSITIVE RESULTS FROM TECHNOLOGY MODERNIZATION
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• More proactive to serious maintenance issues
• The end of LAWA “silos”
• Improved safety for aircraft
• Drives additional innovation
• Realizes new efficiencies not previously envisioned
• Supports the team approach to both everyday operations and
emergency management
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POSITIVE RESULTS FROM TECHNOLOGY MODERNIZATION
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Thank You for Allowing Los Angeles World
Airports to Participate in your Conference and
We Hope to See You in Our Airport Soon!!