Aaron Hill Jr.

2003 West 30th Place, Kennewick, WA 99337

(509) 551-7132

ayejayh21@gmail.com

LinkedIn: https://www.linkedin.com/in/aaron-hill-9a671254

Work Experience

04/2015-08/2016 SBI Software

My responsibilities at SBI included: Provide technical pre-sales execution and post-sales support. Partner with the Account Management team and customers to facilitate a smooth pre-sales or migration process and sign-off for complex projects, and provide main point of contact for technical service escalation.

● Built and maintained business relationship with SBI’s largest clients. ● Communicated with the customer through regular meetings/conference

calls to review service quality, infrastructure requirements, system capacity, and maintain and drive mutually agreed project plans and issue lists.

● Researched high-level solutions for the customer, prepared network diagrams, and led technical discussions.

● Assisted in coordinating the completion of regulated compliance assessments, software/hardware upgrades, multiple product migrations and sales campaigns.

● Provided technical pre-sales assistance to the sales and marketing team while on boarding new customers.

● Helped prepare database data to be converted into the SQL format. ● Traveled on-site to customer’s locations to better understand their

specific business processes and improve our relationship with the various companies.

09/2012-04/2015 Amazon.com My Responsibilities at Amazon included: Attract potential customers by answering product and service questions; suggesting information about other products and services. Open customer accounts by recording account information. Maintain customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

● Customer Service - Retail ● Customer Service - Kindle Generalist ● Customer Service - Digital Specialist Job level 3 ● Customer Service - Full Time Blue Badge Associate

06/2012-09/2012 Horn Rapids Motor Sports Complex

● Track Maintenance ● Safety Official

EDUCATION

2011-Present Columbia Basin College

● Currently working towards Associates Degree

2010-2011 Tri-Tech Skills Center

● Completed Public Communications/Radio Broadcasting course ● Qualified to receive college credit by maintaining a B+ or higher ● average

2008-2012 Kennewick High School/Southridge High School Student

● Academic qualified to attend C.B.C. Running Start Program ● Completed Pre-SAT as a Sophomore, Requested by Geometry Teacher ● D.E.C.A. student ● Computer Applications: Microsoft Word, Excel, Power Point, and

Publisher ● Occupational Education: Material Science (physics, building,

engineering) ● Agricultural Shop: Welding and working with power tools ● Completed Honors Algebra ● Pre International Baccalaureate Biology ● 2nd Year Spanish

Academic Accomplishments

● 011/20122 - Running Start Program ● 2010/2011 - Graduated Tri-Tech Skills Center ● 2008-2012- Principal's List and Honor Roll ● 2008/2009 - Received Academic Excellence letter from John Hopkins

University ● 2004/2005 - Received George Bush Award of Excellence in Education ● 2004/2005 - Achieved 12th grade reading level in 5th grade ● 2004/2005 - Won National Geographic Bee